Aimetis Services. Partner Success Through Aimetis Service Excellence.

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1 Aimetis Services Partner Success Through Aimetis Service Excellence

2 Your software investment shouldn t have an end in sight. Aimetis Services is a comprehensive technical support and education offering that ensures you get the most from your software purchase. With several different options to choose from, you can select the right combination of technical support, learning services and professional services to keep your software investment up-to-date. Aimetis Technical Support Whether you require hands-on technical assistance from a support team member, or you want to use selfservice tools to answer a question on your own, Aimetis Technical Support offers a range of services to meet your needs. Ensuring your infrastructure stays current is important to maintaining a reliable, future-proof video management system. Product upgrades, in combination with expert technical support, form the basis of the Aimetis Maintenance & Support program. Technical Support With an experienced, global team of support personnel and developers, customers have a wealth of expertise to draw on to ensure they are designing and delivering reliable solutions that keep their customers satisfied. Technical support is accessible through the Aimetis Maintenance & Support Program or on a per incident basis. Phone, , and Web Support 3 Tier Service Level Agreement (SLA) Remote Assistance Software Maintenance In an ever-changing marketplace, Aimetis responds quickly by regularly providing new features and improvements to address new business problems. Customers subscribing to an Aimetis Maintenance & Support program have access to software updates, as they are released, with no additional upgrade fee. New Features and Improvements Easy Upgrade Process Short-Cycle Releases to Address Product Defects Self-Service Support Through Aimetis self-service offerings, partners have access to a library of tools, documentation and other resources, which can be used to quickly resolve issues without needing to speak with Technical Support. Knowledgebase Product Documentation Suite Technical and Security Alerts Technical FAQs

3 Aimetis Learning Services Take your security knowledge to the next level. Whether in the classroom or from the comfort of your own home, Aimetis Learning Services offers extensive education sessions covering a range of topics that will guide you through all your technical video management needs. Training courses are available for all audiences: resellers, system integrators, and even end users. Aimetis Authorized Reseller (target audience: non-technical system integrators) 1 Partners who are looking to resell Aimetis award-winning product portfolio must first become a channel partner. The Aimetis Authorized Reseller course teaches everything needed to be successful, quickly and easily, and is available online via Aimetis elearning website. Aimetis Certified System Engineer (target audience: technical system integrators and distributors) 2 Going above-and-beyond the basics of our products, the Aimetis Certified System Engineer (ACSE) course delves into much more detail about the installation, configuration, and troubleshooting of Aimetis products. For technically minded partners who integrate Symphony with other systems, the ACSE certification is a must. Aimetis Certified Power User (target audience: non-administrator operators) 3 For the hundreds of thousands of users operating Symphony systems globally, the Aimetis Certified Power User course ensures they have the skills needed to efficiently use and configure the Symphony Client and all its features. This certification is ideal for end users such as security guards, retail managers, and video investigation analysts. Aimetis Certified Software Developer (target audience: third party solution developers) 4 With a rich and robust API, partners are able to easily customize and integrate 3rd party systems with Aimetis Symphony. An Aimetis Certified Software Developer receives an in-depth introduction to the full range of features and functions available, as well as best practices for building reliable integrated solutions. Aimetis Certified Solution Architect (target audience: highly technical system integrators and distributors) 5 Intended for advanced technical users, the Aimetis Certified Solution Architect designation lends credibility to system integrators who bid on large and complex projects. The course ensures the deepest level of understanding of the Aimetis suite of products. Large tenders may require this certification in order to qualify to bid. Aimetis Learning Services Online ALS Online is an e-learning partner education platform that offers partners the following benefits: Expanded training content on all Aimetis products and services. Pertinent non-aimetis technology topics such as networking, database, IP Video, etc. Hands-on exercises for easier comprehension and retention. 24/7 access to refresher content. Includes specialized mobile device interface so partners can learn on the go using smart phones or tablet computers.

4 Aimetis Professional Services Looking for a solution to your unique security software needs? Aimetis Professional Services offers a range of consulting, custom development and extended support options to assist with your requirements. Aimetis adds value to your solution at every step in the process, from system design and implementation to user acceptance. Our consultants give special attention to detail, ensuring your exact business needs are met. Let our experts help you maximize the value of your investment in Aimetis technology. Contact Aimetis for a no obligation quote on your next project. Consulting Whether you need a little advice or a complete system design, Aimetis is prepared to help. Our team of professional consultants have helped design, implement, and support systems of all sizes for nearly every industry. Scaling and Architectural Design Redundancy and Disaster Recovery Planning Advanced System Configuration Custom Development Aimetis products offer a broad and deep platform on which to build a complete video solution. While our suite of products meet the vast majority of market needs, our Professional Services team can extend and enhance your solution, tailored to meet even the most rigorous requirements. New Feature Development Custom Layout Design and Rebranding 3rd Party System Integrations Extended Support The Aimetis Maintenance & Support program provides a safety-net which provides reliable support for important installations during business hours. For mission critical systems, service beyond the standard support may be desirable. Aimetis Professional Services provides extended support for exceptional circumstances. On-Site Support End-of-Life Product Support System Healthcheck Aimetis Services Contact Information Aimetis Technical Support support@aimetis.com Aimetis Learning Services learning@aimetis.com Aimetis Professional Services services@aimetis.com For all Aimetis services:

5 Aimetis Services...One Stop For All Your Support and Service Needs SUPPORT SERVICES 1 AUTHORIZED PARTNERS CERTIFIED PARTNERS MAINTENANCE & SUPPORT SELF-SERVICE SUPPORT Diagnostic Utilities Documentation FAQs Knowledgebase Security Alerts Technical Alerts WARRANTY COVERAGE MAINTENANCE & SUPPORT Coverage Period 2 90 Days 90 Days 90 Days Software Upgrades 3,4 Free Technical Support 6,7 POST-WARRANTY COVERAGE TECHNICAL SUPPORT Coverage Period 2 Valid Authorization Valid Certification 1, 2 or 3 Years Number of Cases 5, 8 Unlimited Unlimited Unlimited Hours of Operation 6 9am 5pm, Mon to Fri 9am 5pm, Mon to Fri 9am 5pm, Mon to Fri /Web Support Phone Support Priority Response SLA 7 SOFTWARE MAINTENANCE Report Software Bugs Software Upgrades 3,4 Priority Bug Fixes 7 PROFESSIONAL SERVICES Preferred Pricing 9 1 Support services are subject to change with 30 days prior written notice. 2 Coverage period begins on the date the first paid-licenses is first activated. The post-coverage period begins on the day immediately following the coverage period. 3 Any newer release of the product. (i.e > 7.0, > 6.9, or 6.9 -> 6.9.1) 4 If the case is confirmed by Aimetis to be a feature request, the per-incident fee may be credited back to the account as one free future support case, if applicable. (No cash refund) 5 A complete summary of the issue and expected outcome must be agreed upon before support begins. Work deemed to be outside this agreement will be transferred to a new case, with a separate per-incident support fee, if applicable. 6 Hours of Operation refer to the customer s primary support office hours. Available support offices are: Waterloo, Canada; Raunheim, Germany; Shanghai, China. 7 Aimetis provides target initial and ongoing response timeframes for the benefit of ensuring timely service. These times are not guaranteed and no penalties to Aimetis shall arise for breach thereof. 8 For customers not subscribed to the Aimetis Maintenance & Support Program, a per-incident fee is applicable for cases opened more than 90 days after license registration, if priority service is desired. 9 Optional services are not included with the Aimetis Partner Program or the Maintenance and Support Program. Additional charges may apply.

6 About Aimetis Aimetis Corp. is a software company offering integrated intelligent video surveillance solutions for security and business intelligence applications. The company is a global leader in intelligent video technology and is propelling the adoption of video analytics as an integral component of video management solutions. Aimetis products are based on innovative, open technologies that provide customers with a single platform for migrating from analog video to intelligent IP video solutions. Aimetis Corp. is a Canadian-based company with distribution partners in more than 60 countries. More information is available on our website at Copyright Aimetis Corporation All rights reserved. Aimetis Corporation 500 Weber Street North Waterloo, Ontario, Canada N2L 4E info@aimetis.com Aimetis GmbH Am Prime Parc Raunheim, Germany +49 (0) info-de@aimetis.com