LESSONS LEARNED: AVOIDING SOME OF THE COMMON PITFALLS OF EHR ACTIVATION

Size: px
Start display at page:

Download "LESSONS LEARNED: AVOIDING SOME OF THE COMMON PITFALLS OF EHR ACTIVATION"

Transcription

1 1 LESSONS LEARNED: AVOIDING SOME OF THE COMMON PITFALLS OF EHR ACTIVATION By: Shane Danaher; Philip Felt, MBA, PMP; and, Mary Lawrence Siris, MBA, PT Healthcare rganizatins acrss the U.S. are mving twards the adptin and meaningful use f electrnic health recrds (EHR) t imprve care, reduce csts, and imprve rganizatinal efficiency. This is due in large part t the HITECH incentives; hwever, upcming changes in the standards fr electrnic health care transactins, such as the ICD-10 cding requirements n all HIPAA transactins, are als increasingly prving significant drivers fr adptin. The implementatin f these new technlgies and wrkflws must ccur n tp f ther rganizatinal initiatives and csts can be enrmus. Even after taking n the tremendus staff and financial cmmitments necessary t implement an EHR, the Department f Health and Human Services estimates a failure rate f 30 t 50 percent; sme healthcare prviders estimate it t be as high as 70 percent. 1 In light f these statistics, many rganizatins find themselves asking themselves questins such as: What are sme f the factrs that have cntributed t success at ther rganizatins? Are there lessns learned that might make it mre likely that ur rganizatin will be ne f the 50 t 70 percent wh succeed? The Cngressinal Budget Office estimates a cst f $25,000 - $40,000 per prvider fr EHR implementatin in a physician s ffice and an average cst f $14,500 per bed fr the implementatin f CPOE in a hspital setting. Evidence n the Csts and Benefits f Health Infrmatin Technlgy. Cngressinal Budget Office. Ultimately, success depends n a variety f factrs including peple, prcess, and technlgy, as well as the unique character f the rganizatin. Hwever, fr thse rganizatins that have gne thrugh the EHR activatin prcess, there are cmmn successes. This paper identifies sme f the mst essential lessns learned gleaned frm recent activatin experience in multiple EHR systems in health care systems bth large and small. Many f the mst critical successes ccurred during the fllwing five activatin stages: preactivatin planning, activatin supprt staff management, activatin supprt training, activatin management (AM), and metrics and reprting. These successes, while nt a cmprehensive list, represent sme f the cnsistent factrs that have prven repeatedly t be just as critical t activatin success as the technlgy and functinality itself. 1 Charette, Rbert. Bush s Prpsal fr Electrnic Medical Recrds Pses Privacy Risks? CIO April 1, Retrieved n December 8, 2010,

2 2 Pre-Activatin Planning When pre-activatin planning begins depends n the unique characteristics f the rganizatin and activatin; hwever, mst f these activities begin n less than fur mnths prir t g-live. During this phase f activatin, strategic decisins are defined, impacted cre business functins are identified, activatin supprt tls and plans are created, and the activatin timeline is finalized. Prper planning and preparatin will imprve the quality f the prject, psitin the activatin fr success, and ultimately reduce csts. A few f the critical success factrs indentified during pre-activatin planning include: Develpment f a Change Management Plan: Create a carefully crafted Change Management Plan that is in accrdance with the rganizatin s cmmunicatin standards and prcesses. Messaging shuld address bth the benefits f the new system s functinality and the changes that users shuld expect t everyday wrkflws. Develpment f Supprt Requirements: An rganizatin cannt depend slely n their existing staff t supprt a large-scale activatin. Experience shws that large enterprise implementatins shuld plan fr a three (r fur) t ne rati f additinal supprt staff t internal supprt. This level f additinal staffing makes this ne f the mst expensive parts f any EHR activatin. Develpment f an Activatin Plan: The rganizatin shuld thrughly evaluate the activatin and cutver steps fr each prcess and area and include these in a clear and cncise Activatin Plan. A critical element t any successful Activatin Plan is defining a prtcl fr infrmatin updates. Develpment f Activatin Metrics: Activatin metrics are thse data pints that will determine thrughut the activatin if the activatin is ging well. Prir t activatin and in cnjunctin with the leadership team, a baseline shuld be established and key metrics defined and then clearly cmmunicated t all activatin stakehlders. Define Dwntime Plicies, Prcedures, and Tls: This step ensures that all areas are aware f hw t address issues that arise during activatin dwntime and have the ptential t affect prductivity and/r patient care. Fr instance, team members shuld knw hw t cmmunicate rders and results in the event that a system, r multiple systems g dwn such as: The rder entry system is up, but lab system is dwn. The rder entry and lab system are bth dwn. Order entry system is dwn, but the lab system is up. Each f these scenaris may have similar, but different, prcesses and tls, s it becmes critically imprtant that leadership and peratins agree n hw rders and results that ccur during dwntime make it int the EHR. Activatin Supprt Staff Management Large-scale activatins require prper activatin leadership teams t ensure that prductivity levels and patient care standards remain cnsistently high during activatin. These resurces help gauge the pulse f the activatin, practively identify and address issues, and are able t make quick decisins t keep the

3 3 activatin mving in a psitive directin. Activatin supprt staff team members cver a wide variety f respnsibilities including, but nt limited t: Crdinating the Cmmand Center Leading debrief meetings Tracking activatin metrics Tracking ht issues and escalatins Ensuring prper activatin staffing Prviding additinal nursing supprt n the units Having a team f seasned EHR implementatin veterans is an imprtant success factr. Just as imprtant is finding the right Activatin Manager t lead this difficult and challenging functin. An Activatin Manager: Defines Staffing Needs: When defining staff needs fr a large-scale activatin, rganizatins must identify: Number f additinal staff members necessary (in additin t current staffing) Type f staff members needed Specific skill types necessary Cst fr the defined staff member/skill set Cnducts External Staff Recruiting, Hiring, and Training: It can be difficult t identify, hire, and train the significant number f necessary external skilled supprt resurces necessary t supprt activatin. This staffing challenge becmes especially difficult in an abbreviated perid and in a jb market where there is fierce cmpetitin fr skilled IT prfessinals. Identifies Internal Barriers: Internal barriers can include difficulty in securing spnsrship frm senir leaders and finding clinicians willing t serve as champins fr the activatin. Mre than 60% f CIOs respnding t a recent CHIME survey reprted that IT staffing deficiencies will pssibly (51%), r definitely, (10%) negatively affect their chances t implement an EHR and receive stimulus funding. Healthcare CIOs Fear IT Staffing Shrtages Will Affect EHR Implementatins and Other Prjects, Cllege f Healthcare Infrmatin Management Executives, September Activatin Supprt Training The accuracy, effectiveness, and efficiency f end-user and supprt staff training can mean the difference in activatin success and failure. Withut adequate and cncise end-user training, prductivity levels can fall, patient care can suffer, and even the best activatin can fail. Training prgrams shuld be designed carefully, begin early, train fr every step in the prcess, and address change in wrkflws, nt just functinality. Training shuld address nt nly the hspital s staff and physicians, but als the needs f the activatin management (AM) team members. These grups have many similar training needs, but each als has its wn distinct training needs. A few f the imprtant activities that shuld be included during activatin supprt training include: Prvide Sandbx Time: If pssible, prvide AM team members, staff, and physicians with hands-n time with the new system t familiarize themselves with the new technlgy and facility-specific wrkflws prir

4 4 t g-live. Fr AM team members, understanding the chsen technlgy is nt enugh. They must als understand the wrkflws that the rganizatin s clinicians and physicians trained n in rder t effectively manage and supprt the activatin prcess. Smene wh knws the basic wrkflw f the rganizatin and is knwledgeable in the details f the selected technlgy can mean the difference in success r failure. Fr staff and physician members, this advance expsure allws hands-n experience t the new envirnment and significantly reduces end-user stress and anxiety during g-live. Prvide Training Specific t AM Team Members: Lgistics: This training addresses all the infrmatin that AM team members will need t knw abut hw t get t the facility and much abut hw they will perate when they get there. Getting t Knw the Organizatin: This training addresses infrmatin such as hurs, culture, rganizatinal structure, current vlumes and staffing by department, and hw well trained the rganizatin s clinicians and physicians are. Activatin Supprt Gals: This prtin f training ensures that all AM team members understand activatin supprt gals and hw t measure success against these gals. Escalatin Prcess: This prcess shuld be dcumented and each AM team member shuld understand the prper way issues are handled. This is a key cmpnent t ensure all issues are lgged and accunted fr at the debrief meetings. Cnduct a Dress Rehearsal/Mck G-Live: Cnduct a cmbined mck g-live with all invlved AM team members and peratinal areas. The areas addressed during this activity shuld include, at a minimum: Timeline fr cutver Plans and tls fr data entry (if data is nt being cnverted frm ther systems) Staffing plans fr each area (peratinal cverage and leadership respnsibility) Cntact lists with phne, cell, and pager numbers, fr each peratinal area and the Cmmand Center Define and Train n New Tls and Prcedures: Ensure that bth AM team members and the hspital staff and physicians understand the use f the new tls and assciated prcedures. Utilize departmental perating structures t cnduct dwntime training prir t g-live. Activatin Management Prjects d nt manage themselves. The shift frm siled department-specific implementatins t larger scale, rganizatin-wide activatins has resulted in the need fr larger AM teams. An AM team helps the rganizatin manage and crdinate the entire activatin prject frm pre-activatin planning, t pstactivatin supprt, thrugh activities such as staffing ptimizatin, issue management, Cmmand Center management, and regular stakehlder debrief and status meetings. Sme f the critical factrs that a successful AM teams addresses during activatin include: Utilizatin f a Cmputer-Based Resurce Management Tl t Optimize Staffing Levels: Organizatins can expect t increase staffing fr the first three t fur weeks pst g-live. Fr example, nursing units shuld generally expect t add ne t tw additinal end-user supprt resurces per shift. Other areas in

5 5 the rganizatin can expect similar supprt staff needs during their hurs f peratin. These resurces are in additin t the necessary patient care clinical staff members and, fr that reasn, rganizatins shuld expect the cst fr supprt hurs t make up a significant prtin f their activatin management csts. The exact amunt f time additinal staffing is necessary, as well as the necessary staffing mix, varies by rganizatin. This additinal staffing must be defined, recruited, trained, managed n-site, and ptimized ver the curse f the prject. There is a science and art in the ability t scale up r dwn resurces t effectively ptimize supprt acrss the entire activatin. This ability t ptimize resurces ensures cntinued prductivity and patient care levels while als cntaining activatin staffing csts. Excel spreadsheets are n lnger an effective answer. A cmputer-based resurce management applicatin can take the needs f the rganizatin int accunt and create staffing schedules ptimized t the rganizatin s unique needs. Practively Manages Issues: Issue management is anther significant factr in activatin management. At the rt f successful issue management is effective cmmunicatin. There are endless pprtunities fr cmmunicatin failure between stakehlder grups in the fast-paced, ever changing activatin envirnment. Examples f issues a well thught ut Issue Reslutin Plan might address include: Resurce lad n the fly adaptin during activatin and then cmmunicatin f thse changes t the apprpriate parties Wrkflw adjustments based n n-the-jb wrk Leadership r prject managers caught by surprise when a prblem arises Cnflict between supprt staff r trainers and rganizatin staff and physicians arund hw the EHR changes the wrkflw and hw they d their jb Creates a Centralized Cmmand Center: The activatin management team establishes a Cmmand Center that prvides sufficient space fr team members and then wrks with the rganizatin s leadership t define senir nursing and medical staff leaders t staff the Cmmand Center. These leaders shuld be relieved f their daily duties in rder t fcus cmpletely n supprting the g-live. Successful Cmmand Centers include planned seats fr many different rles and functins including the Cmmand Center crdinatr, help desk, change management, EHR training, EHR build (multiple areas, if apprpriate), and leadership. Cnducts Regular Status and Debrief Meetings: A key part f activatin management, as mentined abve, is cmmunicatin. A cmprehensive and clearly cmmunicated meeting schedule ensures that meetings with the apprpriate participants, n the apprpriate tpics, are happening in a timely manner thrughut the activatin prcess. Tw key meetings that shuld be included in every meeting schedule include: Cmmand Center Daily Debrief Meetings: These meetings with peratinal leaders (nt just the prject team) shuld practively share prject status, current prject team pririty issues, and deliver key daily messages. These meetings are held as lng as the Cmmand Center is pen.

6 6 Hspital/Supprt Team Member Status Meetings: The supprt team members and the hspital shuld be meeting n a regular basis. The AM team is respnsible fr the meeting schedule, agenda, and cnducting these meetings. These meetings ensure that meetings with the apprpriate stakehlders are ccurring in a timely manner and addressing apprpriate agenda items. Metrics and Reprting With the pprtunity fr greater federal funding fr the successful implementatin and demnstrated meaningful use f EHR systems in healthcare rganizatins, the need fr frmal evaluatin becmes necessary. In rder t prperly measure prgress, a baseline shuld be taken first t gauge activatin success against. Once a baseline is established, specific activatin-specific criteria and statistical metrics are defined. Regular metric tracking and reprting is critical t determining if the system is meeting gals, bjectives, and expectatins. Examples f EHR activatin metrics that an rganizatin might reprt n include, but are nt limited t: General Metrics: Physician Metrics: Clinical Statistics: ED Statistics: # f service desk incidents pened fr the facility # f service desk incidents reslved fr the facility # f utstanding service desk enhancement requests # f physician issues fr the facility # f physician lgns % f rders entered by physician Utilizatin f physicians using dcumentatin # f verbal rders used % utilizatin f rder sets by physicians # f verdue tasks per persn, per unit % f cancelled rders # f verdue medicatin(s) by unit, by persn per 24 hurs # f dcuments signed electrnically # f unsigned dcuments ED patient vlume Average LOS in hurs % f patients LWOT Patient average time frm ED dr t physician Patient average time frm ED dr t triage

7 7 Summary While activatin success is dependent n a variety f different rganizatinal peple, prcess, and technlgy factrs, experience prves that there are cmmn factrs that cntribute t activatin success. Prper preactivatin planning and preparatin, experienced activatin leadership teams, accurate and effective activatin training, an ptimized AM supprt staff, and the definitin and measurement f key metrics are just a few f the many critical factrs that make the difference in the 70 percent f rganizatins wh are successful in their activatin endeavrs and the 30 percent wh will fail. Abut DIVURGENT: Funded by a team f cnsulting veterans, DIVURGENT is a natinal health care cnsulting firm fcused slely n the business f hspitals and ther healthcare prviders. DIVURGENT prvides advisry, interim management, revenue cycle management, prject management, and mdeling and simulatin services t help imprve patients lives. We are cmmitted t: Prviding Thught Leadership Prviding Exceptinal Value fr ur Services Facilitating Knwledge Transfer Ensuring Client Satisfactin 6119 Greenville Avenue Suite 144 Dallas, TX Crpratin Lane Suite 229 Virginia Beach, VA (877)

8 8 Abut the Authrs Shane Danaher is Client Services Vice President fr DIVURGENT. In this rle, he is respnsible fr develping strategic service fferings, driving client satisfactin, and develping sund marketing strategies. Shane brings ver seven years f experience t the healthcare technlgy field and has a prven histry f establishing successful relatinships with prviders and healthcare rganizatins. Shane's strng technlgy backgrund cmbined with a deep understanding f the healthcare market has helped him create slutins fr clients that maximize their prject successes. Shane has an Ecnmics degree frm Haverfrd Cllege and is currently pursuing an MBA frm Virginia Tech. He is als currently serving as President-Elect fr the Virginia chapter f HIMSS. He has served as a bard member fr this chapter fr ver 2 years. In additin t HIMSS, Shane has been invited t speak regarding industry relevant tpics, such as Meaningful Use, t ther prfessinal rganizatins including MGMA, AAHAM, Wrkshp n Health IT and Ecnmics (WHITE), and reginal physician grups. Philip Felt, MBA, PMP is a Partner with DIVURGENT and leads the Prject Management Practice. He is a healthcare executive with a prven recrd f accmplishment in prgram, prject, and change management in his 11 + years in healthcare technlgy. He has cnsistently demnstrated results in leading healthcare rganizatins thrugh grwth and technlgical change. Philip is a certified prject management prfessinal (PMP), a Certified Prfessinal in Healthcare Infrmatin and Management Systems (CPHIMS) and is a Six Sigma Yellw Belt. He specializes in reengineering peratinal prcesses, creating, and managing prgram/prject management ffices. Mary Lawrence Siris, MBA, PT is the Principal f DIVURGENT s clinical transfrmatin practice, brings nearly 20 years f healthcare peratinal and strategic planning experience acrss a wide spectrum f prvider envirnments. She has wrked with large and small healthcare systems n the necessary planning fr clinical transfrmatin, quality imprvement and patient safety based n best practice and evidence-based prcesses. Mrs. Staley-Siris is respnsible fr leading DIVURGENT s clinical transfrmatin practice in cllabrating with clients t hardwire the prcesses and tls that will allw fr the cllectin, measurement, and applicatin f data tward imprving the safety, timeliness, effectiveness, efficiency, and patient-centeredness f the care they prvide.

Professional Leaders/Specialists

Professional Leaders/Specialists Psitin Prfile Psitin Lcatin Reprting t Jb family Band BI/Infrmatin Manager Wellingtn Prfessinal Leaders/Specialists Band I Date February 2013 1. POSITION PURPOSE The purpse f this psitin is t: Lead and

More information

INFRASTRUCTURE TECHNICAL LEAD

INFRASTRUCTURE TECHNICAL LEAD 1. PURPOSE OF POSITION This psitin is respnsible fr the delivery f peratinal supprt and maintenance f the TDHB IT infrastructure envirnment. This rle is als pivtal in the develpment and delivery f infrastructure

More information

SERVICE DESK TEAM LEADER

SERVICE DESK TEAM LEADER 1. PURPOSE OF POSITION The Service Desk Team Leader rle is respnsible fr managing the peratin f the Service Desk. This rle is crucial t ensuring custmer requirements are met in terms f cmmunicatin, priritising,

More information

Army DCIPS Employee Self-Report of Accomplishments Overview Revised July 2012

Army DCIPS Employee Self-Report of Accomplishments Overview Revised July 2012 Army DCIPS Emplyee Self-Reprt f Accmplishments Overview Revised July 2012 Table f Cntents Self-Reprt f Accmplishments Overview... 3 Understanding the Emplyee Self-Reprt f Accmplishments... 3 Thinking Abut

More information

Succession Planning & Leadership Development: Your Utility s Bridge to the Future

Succession Planning & Leadership Development: Your Utility s Bridge to the Future Successin Planning & Leadership Develpment: Yur Utility s Bridge t the Future Richard L. Gerstberger, P.E. TAP Resurce Develpment Grup, Inc. 4625 West 32 nd Ave Denver, CO 80212 ABSTRACT A few years ag,

More information

UNIVERSITY OF CALIFORNIA MERCED PERFORMANCE MANAGEMENT GUIDELINES

UNIVERSITY OF CALIFORNIA MERCED PERFORMANCE MANAGEMENT GUIDELINES UNIVERSITY OF CALIFORNIA MERCED PERFORMANCE MANAGEMENT GUIDELINES REFERENCES AND RELATED POLICIES A. UC PPSM 2 -Definitin f Terms B. UC PPSM 12 -Nndiscriminatin in Emplyment C. UC PPSM 14 -Affirmative

More information

Change Management Process

Change Management Process Change Management Prcess B1.10 Change Management Prcess 1. Intrductin This plicy utlines [Yur Cmpany] s apprach t managing change within the rganisatin. All changes in strategy, activities and prcesses

More information

Oakland Unified School District Impact Assessment Performance Management in Action

Oakland Unified School District Impact Assessment Performance Management in Action Oakland Unified Schl District Impact Assessment Perfrmance Management in Actin The perfrmance management system that has been built in this district prvides the systems that supprt ur cmmitment t scial

More information

WITS Implementation Toolkit. For All Substance Use Disorder Network Service Providers

WITS Implementation Toolkit. For All Substance Use Disorder Network Service Providers WITS Implementatin Tlkit Fr All Substance Use Disrder Netwrk Service Prviders February 20, 2013 WITS Implementatin Tlkit 1 Overview Beginning July 1, 2013, all SUD netwrk prviders will be required t utilize

More information

EJttilb Health. The University of Texas Medical Branch Audit Services. Audit Report. Epic In-Basket Management Audit. Engagement Number 2015-008

EJttilb Health. The University of Texas Medical Branch Audit Services. Audit Report. Epic In-Basket Management Audit. Engagement Number 2015-008 ',. -... : t'f" ' EJttilb Health The University f Texas Medical Branch Audit Reprt Audit Engagement Number 2015-008 July 2015 nie University f Texas Medical Branch 301 University Bulevard, Suite 4.100

More information

Process Improvement Center of Excellence Service Proposal Recommendation. Operational Oversight Committee Report Submission

Process Improvement Center of Excellence Service Proposal Recommendation. Operational Oversight Committee Report Submission Prcess Imprvement Center f Excellence Service Prpsal Recmmendatin Operatinal Oversight Cmmittee Reprt Submissin INTRODUCTION This Prpsal prvides initial infrmatin regarding a pssible additin t a service.

More information

Revised October 27, 2011 Page 1 of 6

Revised October 27, 2011 Page 1 of 6 Keystne STARS Accreditatin Applicatin Philsphy The Keystne STARS prgram is Pennsylvania s QRIS which began in 2002. There are fur quality levels frm STAR 1 t STAR 4, each level building n the prir levels;

More information

POSITION NUMBER: LOCATION: Vancouver. DATE: February 2009

POSITION NUMBER: LOCATION: Vancouver. DATE: February 2009 POSITION TITLE: Team Lead Service Centre DIVISION/BRANCH: IS/IT CURRENT CLASSIFICATION LEVEL: IS27 SUPERVISOR S POSITION NUMBER POSITION NUMBER: LOCATION: Vancuver DATE: February 2009 SUPERVISOR S TITLE/CLASSIFICATION:

More information

Charlotte-Mecklenburg Schools Elementary School Grading Procedures Plan

Charlotte-Mecklenburg Schools Elementary School Grading Procedures Plan Charltte-Mecklenburg Schls Elementary Schl Grading Prcedures Plan CMS Visin Charltte-Mecklenburg Schls prvides all students the best educatin available anywhere, preparing every child t lead a rich and

More information

The Town of Fort Frances

The Town of Fort Frances The Twn f Frt Frances PERFORMANCE APPRAISAL POLICY SECTION HUMAN RESOURCES REVISED August 2002 Reslutin N. Supercedes Reslutin N. Plicy Number 3.3 PAGE 1 f 9 1. PURPOSE: The purpse f supprt staff perfrmance

More information

CTF-ENDORSED NF CLINICS: PRINCIPLES OF OPERATION

CTF-ENDORSED NF CLINICS: PRINCIPLES OF OPERATION Pilt Guidelines 2006 CTF-ENDORSED NF CLINICS: PRINCIPLES OF OPERATION Backgrund Children s Tumr Fundatin supprts research directed tward finding treatments fr neurfibrmatsis (NF) as well as effrts fcused

More information

Internal Audit Charter and operating standards

Internal Audit Charter and operating standards Internal Audit Charter and perating standards 2 1 verview This dcument sets ut the basis fr internal audit: (i) the Internal Audit charter, which establishes the framewrk fr Internal Audit; and (ii) hw

More information

Job Classification Details Department Job Function Job Family Job Title Job Code Salary Level

Job Classification Details Department Job Function Job Family Job Title Job Code Salary Level Jb Classificatin Details Department Jb Functin Jb Family Jb Title Jb Cde Salary Level Chief Diversity Office Marketing, Cmmunicatins, & Outreach Cmmunicatin/Cnstituent Relatins Cmmunicatins Crdinatr PMP1

More information

Systems Support - Extended

Systems Support - Extended 1 General Overview This is a Service Level Agreement ( SLA ) between and the Enterprise Windws Services t dcument: The technlgy services the Enterprise Windws Services prvides t the custmer. The targets

More information

CMS Eligibility Requirements Checklist for MSSP ACO Participation

CMS Eligibility Requirements Checklist for MSSP ACO Participation ATTACHMENT 1 CMS Eligibility Requirements Checklist fr MSSP ACO Participatin 1. General Eligibility Requirements ACO participants wrk tgether t manage and crdinate care fr Medicare fee-fr-service beneficiaries.

More information

FY 2014 Senior Level (SL) and Scientific or Professional (ST) Performance Appraisal System Opening Guidance

FY 2014 Senior Level (SL) and Scientific or Professional (ST) Performance Appraisal System Opening Guidance Office f Executive Resurces Office f the Chief Human Capital Officer U.S. Department f Energy FY 2014 Senir Level (SL) and Scientific r Prfessinal (ST) Perfrmance Appraisal System Opening Guidance Table

More information

The Allstate Foundation Domestic Violence Program 2015 Moving Ahead Financial Empowerment Grant

The Allstate Foundation Domestic Violence Program 2015 Moving Ahead Financial Empowerment Grant The Allstate Fundatin Dmestic Vilence Prgram 2015 Mving Ahead Financial Empwerment Grant Due Date: September 1, 2015 Online applicatin: https://www.grantrequest.cm/sid_1010?sa=sna&fid=35296 The Allstate

More information

Business Plan 2014-15

Business Plan 2014-15 Cmmissin fr Lcal Administratin in England Business Plan 2014-15 All Business Plan activity is linked t ur fur Strategic Objectives LGO Business Plan 2014-2015 v web 3 Page 1 descriptin 1. Prvide a cmplaints

More information

Job Profile Data & Reporting Analyst (Grant Fund)

Job Profile Data & Reporting Analyst (Grant Fund) Jb Prfile Data & Reprting Analyst (Grant Fund) Directrate Lcatin Reprts t Hurs Finance Slihull Finance Directr Nminally 37 hurs but peratinally available at all times t meet Cmpany requirements Cntract

More information

Systems Load Testing Appendix

Systems Load Testing Appendix Systems Lad Testing Appendix 1 Overview As usage f the Blackbard Academic Suite grws and its availability requirements increase, many custmers lk t understand the capability f its infrastructure. As part

More information

Aim The aim of a communication plan states the overall goal of the communication effort.

Aim The aim of a communication plan states the overall goal of the communication effort. Develping a Cmmunicatin Plan- Aim Aim The aim f a cmmunicatin plan states the verall gal f the cmmunicatin effrt. Determining the Aim Ask yurself r yur team what the verall gal f the cmmunicatin plan is.

More information

2008 BA Insurance Systems Pty Ltd

2008 BA Insurance Systems Pty Ltd 2008 BA Insurance Systems Pty Ltd BAIS have been delivering insurance systems since 1993. Over the last 15 years, technlgy has mved at breakneck speed. BAIS has flurished in this here tday, gne tmrrw sftware

More information

Basics of Supply Chain Management

Basics of Supply Chain Management The Champlain Valley APICS Chapter is a premier prfessinal assciatin fr supply chain and peratins management and wrking tgether with the APICS rganizatin the leading prvider f research, educatin and certificatin

More information

CEO Webinar. Leadership for Patient-Family Engagement Initiatives

CEO Webinar. Leadership for Patient-Family Engagement Initiatives CEO Webinar Leadership fr Patient-Family Engagement Initiatives Sue Cllier, MSN, RN, FABC Perfrmance Imprvement Specialist Patient-Family Engagement August 15, 2013 Objectives Review the 2013 Patient Safety

More information

CCHIIM ICD-10 Continuing Education Requirements for AHIMA Certified Professionals (& Frequently Asked Questions for Recertification)

CCHIIM ICD-10 Continuing Education Requirements for AHIMA Certified Professionals (& Frequently Asked Questions for Recertification) CCHIIM ICD-10 Cntinuing Educatin Requirements fr AHIMA Certified Prfessinals (& Frequently Asked Questins fr Recertificatin) The transitin t ICD-10-CM and ICD-10-PCS is anticipated t imprve the capture

More information

Multi-Year Accessibility Policy and Plan for NSF Canada and NSF International Strategic Registrations Canada Company, 2014-2021

Multi-Year Accessibility Policy and Plan for NSF Canada and NSF International Strategic Registrations Canada Company, 2014-2021 Multi-Year Accessibility Plicy and Plan fr NSF Canada and NSF Internatinal Strategic Registratins Canada Cmpany, 2014-2021 This 2014-21 accessibility plan utlines the plicies and actins that NSF Canada

More information

Research Report. Abstract: The Emerging Intersection Between Big Data and Security Analytics. November 2012

Research Report. Abstract: The Emerging Intersection Between Big Data and Security Analytics. November 2012 Research Reprt Abstract: The Emerging Intersectin Between Big Data and Security Analytics By Jn Oltsik, Senir Principal Analyst With Jennifer Gahm Nvember 2012 2012 by The Enterprise Strategy Grup, Inc.

More information

Strategic Goal 2. Timely, Accurate, and Responsive Customer Service U.S. OFFICE OF PERSONNEL MANAGEMENT RECRUIT, RETAIN, AND HONOR

Strategic Goal 2. Timely, Accurate, and Responsive Customer Service U.S. OFFICE OF PERSONNEL MANAGEMENT RECRUIT, RETAIN, AND HONOR U.S. OFFICE OF PERSONNEL MANAGEMENT RECRUIT, RETAIN, AND HONOR Strategic Gal 2 Timely, Accurate, and Respnsive Custmer Service Strategic Plan FY 2014-2018 0 Strategic Gal: 2 Timely, Accurate, and Respnsive

More information

CASSOWARY COAST REGIONAL COUNCIL POLICY ENTERPRISE RISK MANAGEMENT

CASSOWARY COAST REGIONAL COUNCIL POLICY ENTERPRISE RISK MANAGEMENT CASSOWARY COAST REGIONAL COUNCIL POLICY ENTERPRISE RISK MANAGEMENT Plicy Number: 2.20 1. Authrity Lcal Gvernment Act 2009 Lcal Gvernment Regulatin 2012 AS/NZS ISO 31000-2009 Risk Management Principles

More information

Legacy EMR Data Conversions

Legacy EMR Data Conversions Legacy EMR Data Cnversins Agenda Abut us Drivers fr EMR Replacement Things t Cnsider Tp 5 Reasns EMR Cnversins Fail Optins fr Legacy EMR Cnversin Case Study Abut Us Health efrmatics is a healthcare IT

More information

The Ohio Board of Regents Credit When It s Due process identifies students who

The Ohio Board of Regents Credit When It s Due process identifies students who Credit When It s Due/ Reverse Transfer FAQ fr students Ohi is participating in a natinal grant initiative, Credit When It s Due, designed t implement reverse-transfer, which is a prcess t award assciate

More information

Project Startup Report Presented to the IT Committee June 26, 2012

Project Startup Report Presented to the IT Committee June 26, 2012 Prject Name: SOS File 2.0 Agency: Secretary f State Business Unit/Prgram Area: Secretary f State Prject Spnsr: Al Jaeger Prject Manager: Beverly Maitland Prject Startup Reprt Presented t the IT Cmmittee

More information

Delaware Performance Appraisal System

Delaware Performance Appraisal System Delaware Perfrmance Appraisal System Building greater skills and knwledge fr educatrs DPAS-II Guide fr Administratrs (District Administratrs) Supervisr Rubric fr Evaluating District Administratrs Updated

More information

MEDICAL HOME CLERKSHIP Broadlawns Medical Center

MEDICAL HOME CLERKSHIP Broadlawns Medical Center Cllege f Ostepathic Medicine MEDICAL HOME CLERKSHIP Bradlawns Medical Center J. Stubblefield D.O. Faculty, Bradlawns Family Health Center 515-282-2397 Elective Rtatin GENERAL DESCRIPTION This furth-year

More information

Online Learning Portal best practices guide

Online Learning Portal best practices guide Online Learning Prtal Best Practices Guide best practices guide This dcument prvides Micrsft Sftware Assurance Benefit Administratrs with best practices fr implementing e-learning thrugh the Micrsft Online

More information

Implementing an electronic document and records management system using SharePoint 7

Implementing an electronic document and records management system using SharePoint 7 Reprt title Agenda item Implementing an electrnic dcument and recrds management system using SharePint 7 Meeting Finance, Prcurement & Prperty Cmmittee 16 June 2008 Date Reprt by Dcument Number Head f

More information

ITIL Service Offerings & Agreement (SOA) Certification Program - 5 Days

ITIL Service Offerings & Agreement (SOA) Certification Program - 5 Days ITIL Service Offerings & Agreement (SOA) Certificatin Prgram - 5 Days Prgram Overview ITIL is a set f best practices guidance that has becme a wrldwide-adpted framewrk fr Infrmatin Technlgy Services Management

More information

The Importance Advanced Data Collection System Maintenance. Berry Drijsen Global Service Business Manager. knowledge to shape your future

The Importance Advanced Data Collection System Maintenance. Berry Drijsen Global Service Business Manager. knowledge to shape your future The Imprtance Advanced Data Cllectin System Maintenance Berry Drijsen Glbal Service Business Manager WHITE PAPER knwledge t shape yur future The Imprtance Advanced Data Cllectin System Maintenance Cntents

More information

ITIL Release Control & Validation (RCV) Certification Program - 5 Days

ITIL Release Control & Validation (RCV) Certification Program - 5 Days ITIL Release Cntrl & Validatin (RCV) Certificatin Prgram - 5 Days Prgram Overview ITIL is a set f best practices guidance that has becme a wrldwide-adpted framewrk fr Infrmatin Technlgy Services Management

More information

Conversations of Performance Management

Conversations of Performance Management Cnversatins f Perfrmance Management Perfrmance Management at Ohi State The Secnd Cnversatin ~ Develpment 2011 The Ohi State University Office f Human Resurces Cntents Intrductin Welcme t Develping Emplyees...

More information

Assessment Plans and Outcomes Student Affairs San Francisco State University

Assessment Plans and Outcomes Student Affairs San Francisco State University Assessment Plans and Outcmes Student Affairs San Francisc State University Spring 2010 The Divisin f Student Affairs at San Francisc State University launched its inaugural assessment prgram in April 2009.

More information

ENTERPRISE RISK MANAGEMENT ENTERPRISE RISK MANAGEMENT POLICY

ENTERPRISE RISK MANAGEMENT ENTERPRISE RISK MANAGEMENT POLICY ENTERPRISE RISK MANAGEMENT POLICY Plicy N. 10014 Review Date Octber 1, 2014 Effective Date March 1, 2014 Crss- Respnsibility Vice President, Reference Administratin Apprver Executive Cuncil 1. 1. Plicy

More information

Duration of job. Context and environment: (e.g. dept description, region description, organogram)

Duration of job. Context and environment: (e.g. dept description, region description, organogram) Rle Prfile Jb Descriptin Jb Title Ref n: Prgramme Manager, Services fr Internatinal Educatin Marketing Directrate r Regin East Asia Department/Cuntry Indnesia Lcatin f pst Jakarta Pay Band G Reprts t Senir

More information

SECTION J QUALITY ASSURANCE AND IMPROVEMENT PROGRAM

SECTION J QUALITY ASSURANCE AND IMPROVEMENT PROGRAM Audit Manual Sectin J SECTION J QUALITY ASSURANCE AND IMPROVEMENT PROGRAM Ref. Plicy and Practice Requirements IIA Standards and Other references J 1 Plicy: The Head f Internal Audit shall develp and maintain

More information

Profile. The Challenge. Implementation Overview

Profile. The Challenge. Implementation Overview HIMSSS Analytics Stage 7 Case Stud dy MultiCare Health System Prfile MultiCare is a nt-fr-prfit healthcare rganizatin with mre than 10,000 emplyees and a cmprehensive netwrk f services thrughut suthwest

More information

ITIL V3 Planning, Protection and Optimization (PPO) Certification Program - 5 Days

ITIL V3 Planning, Protection and Optimization (PPO) Certification Program - 5 Days ITIL V3 Planning, Prtectin and Optimizatin (PPO) Certificatin Prgram - 5 Days Prgram Overview The ITIL Intermediate Qualificatin: Planning, Prtectin and Optimizatin (PPO) Certificate is a free-standing

More information

Organization Design Specialist

Organization Design Specialist Organizatin Design Specialist Suthern Africa Regin BACKGROUND One f the key challenges t implementing the new strategic directin and especially the cmmitment t face the custmer (the child and the cmmunity)

More information

Web Development the Next Steps

Web Development the Next Steps Web Develpment the Next Steps Significant prgress has been made n the redesign f the Western Washingtn University hme page. The ATUS Web Services team has wrked hard in cllabratin with the University Cmmunicatins

More information

Enrollee Health Assessment Program Implementation Guide and Best Practices

Enrollee Health Assessment Program Implementation Guide and Best Practices Enrllee Health Assessment Prgram Implementatin Guide and Best Practices March 2015 033129 (03-2015) This guide will help yu answer these questins: What is the Enrllee Health Assessment (EHA) prgram and

More information

Training Efficiency: Optimizing Learning Technology

Training Efficiency: Optimizing Learning Technology Ideas & Insights frm 2008 Training Efficiency Masters Series Survey Results Training Efficiency: Optimizing Learning Technlgy trainingefficiency.cm Survey Results: Training Efficiency: Optimizing Learning

More information

Data Warehouse Scope Recommendations

Data Warehouse Scope Recommendations Rensselaer Data Warehuse Prject http://www.rpi.edu/datawarehuse Financial Analysis Scpe and Data Audits This dcument describes the scpe f the Financial Analysis data mart scheduled fr delivery in July

More information

Recognition of Prior Learning (RPL) TAE40110 Certificate IV in Training and Assessment

Recognition of Prior Learning (RPL) TAE40110 Certificate IV in Training and Assessment Recgnitin f Prir Learning (RPL) TAE40110 Certificate IV in Training and Assessment What is RPL? RPL recgnises that yu may already have the skills and knwledge needed t meet natinal cmpetency standards.

More information

Maintain a balanced budget primarily the General & Park Funds

Maintain a balanced budget primarily the General & Park Funds EXHIBIT B City f Chic Budget Cntingency Plan P The purpse f the Budget Cntingency Plan is t establish a guideline and general apprach t respnd t adverse financial and ecnmic cnditins that culd negatively

More information

Hybrid Course Design and Instruction Guidelines

Hybrid Course Design and Instruction Guidelines Hybrid Curse Design and Instructin Guidelines Terminlgy There are n standard definitins fr what cnstitutes a hybrid curse, but sme generally accepted descriptins fllw. In nline learning literature (and

More information

Service Management - Framework 2013

Service Management - Framework 2013 Service - Framewrk 2013 Getting Started Right with Service System Netwrk Firewall Sftware Service App With the right framewrk, enterprises f almst any size small t large can implement effective functinal

More information

Symantec User Authentication Service Level Agreement

Symantec User Authentication Service Level Agreement Symantec User Authenticatin Service Level Agreement Overview and Scpe This Symantec User Authenticatin service level agreement ( SLA ) applies t Symantec User Authenticatin prducts/services, such as Managed

More information

Cornwall Partners in Care

Cornwall Partners in Care Crnwall Partners in Care Mving Frward Versin 2.0 8 th January 2014 By Richard Mnk Crnwall Partners in Care August 2013 Page 1 f 6 CPIC mving frward This dcument has been created t help prvide a little

More information

Defining Sales Campaign Automation How e-mail, the Killer App, is best applied to marketing

Defining Sales Campaign Automation How e-mail, the Killer App, is best applied to marketing Defining Sales Campaign Autmatin Hw e-mail, the Killer App, is best applied t marketing Summary: Cmpanies tday are steadily adpting strategies and technlgies t reach prspects, custmers, and partners thrugh

More information

Community Support Programs N9 Organizational Internship Program

Community Support Programs N9 Organizational Internship Program NAVY REGION SOUTHWEST Cmmunity Supprt Prgrams N9 Organizatinal Internship Prgram April 2011 Cntents Prgram... 3 Purpse... 3 Outcme... 3 Duratin... 3 Definitins... 3 Eligibility... 4 Prcess... 5 Participating

More information

Incident Management-Roles and Responsibilities

Incident Management-Roles and Responsibilities Enterprise Services Incident Management- Rles and Respnsibilities Fr Key Stakehlders Table f Cntents 1. Intrductin:... 2 2. Objective:... 2 3. In Scpe:... 2 4. Out f Scpe:... 3 5. Incident Management is

More information

Chapter 7 Business Continuity and Risk Management

Chapter 7 Business Continuity and Risk Management Chapter 7 Business Cntinuity and Risk Management Sectin 01 Business Cntinuity Management 070101 Initiating the Business Cntinuity Plan (BCP) Purpse: T establish the apprpriate level f business cntinuity

More information

Wiltshire College. Job Description. Public Relations Officer (Fixed term maternity cover) 5: 21,103 per annum Marketing and Communications Manager

Wiltshire College. Job Description. Public Relations Officer (Fixed term maternity cover) 5: 21,103 per annum Marketing and Communications Manager Wiltshire Cllege Jb Descriptin Jb Title: Grade: Respnsible t: Lcatin: Public Relatins Officer (Fixed term maternity cver) 5: 21,103 per annum Marketing and Cmmunicatins Manager Trwbridge Intrductin All

More information

Customer Support & Software Enhancements Policy

Customer Support & Software Enhancements Policy Custmer Supprt & Sftware Enhancements Plicy Welcme t Manhattan Assciates Custmer Supprt Organizatin (CSO). Staying current n Custmer Supprt & Sftware Enhancements and n a supprted versin f the licensed

More information

Sample Role Description Immunization Information System (IIS) Testing Analyst

Sample Role Description Immunization Information System (IIS) Testing Analyst Sample Rle Descriptin Immunizatin Infrmatin System (IIS) Testing Analyst Nte: This rle descriptin is meant t ffer sample language and a cmprehensive list f ptential desired respnsibilities with crrespnding

More information

Nuance Healthcare Services Project Delivery Methodology

Nuance Healthcare Services Project Delivery Methodology NUANCE PROFESSIONAL SERVICES Nuance Healthcare Services 2008 Nuance Cmmunicatins, Inc. All rights reserved. Nuance Healthcare Services 1 INTRODUCTION This dcument describes the prject management methdlgy

More information

RFP Announcement. 5th ANNUAL United Way Youth Venture Seed Grant Competition. Available Grants. Dream It. Do It. Complete your application today!

RFP Announcement. 5th ANNUAL United Way Youth Venture Seed Grant Competition. Available Grants. Dream It. Do It. Complete your application today! RFP Annuncement 5th ANNUAL United Way Yuth Venture Seed Grant Cmpetitin SimplexGrinnell and TYCO Integrated Security are cmmitted t expanding the United Way Yuth Venture (UWYV) prgram thrughut the United

More information

POSITION: Palliative Care Registered Nurse Division 1. Coordinator Nursing Services. Nicholson Street, Fitzroy North. DATE: December 2015

POSITION: Palliative Care Registered Nurse Division 1. Coordinator Nursing Services. Nicholson Street, Fitzroy North. DATE: December 2015 POSITION: Palliative Care Registered Nurse Divisin 1 REPORTS TO: LOCATED: Crdinatr Nursing Services Nichlsn Street, Fitzry Nrth DATE: December 2015 ORGANISATIONAL ENVIRONMENT Melburne City Missin (MCM)

More information

ONGOING FEEDBACK AND PERFORMANCE MANAGEMENT. A. Principles and Benefits of Ongoing Feedback

ONGOING FEEDBACK AND PERFORMANCE MANAGEMENT. A. Principles and Benefits of Ongoing Feedback ONGOING FEEDBACK AND PERFORMANCE MANAGEMENT A. Principles and Benefits f Onging Feedback While it may seem like an added respnsibility t managers already "full plate," managers that prvide nging feedback

More information

MANITOBA SECURITIES COMMISSION STRATEGIC PLAN 2013-2016

MANITOBA SECURITIES COMMISSION STRATEGIC PLAN 2013-2016 MANITOBA SECURITIES COMMISSION STRATEGIC PLAN 2013-2016 The Manitba Securities Cmmissin (the Cmmissin) is a divisin f the Manitba Financial Services Agency (MFSA). The ther divisin is the Financial Institutins

More information

HEALTH INFORMATION EXCHANGE GRANTS CRITERIA

HEALTH INFORMATION EXCHANGE GRANTS CRITERIA 1 HEALTH INFORMATION EXCHANGE GRANTS CRITERIA INTRODUCTION On August, 20 th, the federal Office f the Natinal Crdinatr fr Health Infrmatin Technlgy (ONC) released an pprtunity fr states t apply fr between

More information

CO-OP/STUDENT INTERN: Standard Operating Procedure Manual

CO-OP/STUDENT INTERN: Standard Operating Procedure Manual CO-OP/STUDENT INTERN: Standard Operating Table f Cntents Purpse... 2 Cincinnati s Educatinal Histry... 2 Missin... 3 Cre Values f Prgram... 3 Scpe f Prgram... 3 Prgram Recruitment... 4 On-barding... 5

More information

Audit Committee Charter. St Andrew s Insurance (Australia) Pty Ltd St Andrew s Life Insurance Pty Ltd St Andrew s Australia Services Pty Ltd

Audit Committee Charter. St Andrew s Insurance (Australia) Pty Ltd St Andrew s Life Insurance Pty Ltd St Andrew s Australia Services Pty Ltd Audit Cmmittee Charter St Andrew s Insurance (Australia) Pty Ltd St Andrew s Life Insurance Pty Ltd St Andrew s Australia Services Pty Ltd Versin 2.0, 22 February 2016 Apprver Bard f Directrs St Andrew

More information

Occupational Health Services Manager Stanford University Occupational Health Center

Occupational Health Services Manager Stanford University Occupational Health Center Envirnmental Occupatinal Health Services Manager Stanfrd University Occupatinal Health Center Full-time, Exempt Psitin Psted: Octber 14, 2014, until filled The Stanfrd University Occupatinal Health Center

More information

Médecins Sans Frontières Australia Job Description

Médecins Sans Frontières Australia Job Description Médecins Sans Frntières Australia Jb Descriptin POSITION DESCRIPTION Psitin Lcatin: Reprting t: Supervising: Status: Service Centre Technical Crdinatr Sydney (Bradway) Service Centre Manager N/A 6-mnths

More information

CDE Data Governance Program - CDE-Specific and SLDS (P20+) Programs

CDE Data Governance Program - CDE-Specific and SLDS (P20+) Programs CDE Data Gvernance Prgram - CDE-Specific and SLDS (P20+) Prgrams On September 27 th and 28 th, State Supprt Team (SST) Members Crey Chatis and Jeff Sellers visited Clrad t help CDE begin a Data Gvernance

More information

Request for Resume (RFR) CATS II Master Contract. All Master Contract Provisions Apply

Request for Resume (RFR) CATS II Master Contract. All Master Contract Provisions Apply Sectin 1 General Infrmatin RFR Number: (Reference BPO Number) Functinal Area (Enter One Only) F50B3400026 7 Infrmatin System Security Labr Categry A single supprt resurce may be engaged fr a perid nt t

More information

Transition to Practice - Memorial Hermann Health System RN Fellowship White Paper

Transition to Practice - Memorial Hermann Health System RN Fellowship White Paper Transitin t Practice - Memrial Hermann Health System RN Fellwship White Paper Transitin t Practice Prgram: A prgram dedicated t transitin t practice fr nursing has been described by The Natinal Cuncil

More information

Grant Application Writing Tips and Tricks

Grant Application Writing Tips and Tricks Grant Applicatin Writing Tips and Tricks Grants are prvided by gvernment (lcal, state and natinal), charitable trusts, and by cmmunity rganisatins (eg Ltteries, Rtary, etc). Each grant has a specific purpse,

More information

Phi Kappa Sigma International Fraternity Insurance Billing Methodology

Phi Kappa Sigma International Fraternity Insurance Billing Methodology Phi Kappa Sigma Internatinal Fraternity Insurance Billing Methdlgy The Phi Kappa Sigma Internatinal Fraternity Executive Bard implres each chapter t thrughly review the attached methdlgy and plan nw t

More information

Helpdesk Services at the Executive Office of Energy and Environmental Affairs is defined as follows:

Helpdesk Services at the Executive Office of Energy and Environmental Affairs is defined as follows: 5. Helpdesk Services 5.1 Sectin Overview This sectin f the plan defines Helpdesk Services at EOEEA as well as the key ratinale and benefits f cnslidating Helpdesk Services. Descriptins f the baseline current

More information

2008-2011 CSU STANISLAUS INFORMATION TECHNOLOGY PLAN SUMMARY

2008-2011 CSU STANISLAUS INFORMATION TECHNOLOGY PLAN SUMMARY 2008-2011 CSU STANISLAUS INFORMATION TECHNOLOGY PLAN SUMMARY OFFICE OF INFORMATION TECHNOLOGY AUGUST 2008 Executive Summary The mst recent CSU Stanislaus infrmatin technlgy (IT) plan was issued in 2003.

More information

CCHIIM ICD-10 Continuing Education Requirements for AHIMA Certified Professionals (& Frequently Asked Questions for Recertification)

CCHIIM ICD-10 Continuing Education Requirements for AHIMA Certified Professionals (& Frequently Asked Questions for Recertification) CCHIIM ICD-10 Cntinuing Educatin Requirements fr AHIMA Certified Prfessinals (& Frequently Asked Questins fr Recertificatin) The transitin t ICD-10-CM and ICD-10-PCS is anticipated t imprve the capture

More information

FINANCE SCRUTINY SUB-COMMITTEE

FINANCE SCRUTINY SUB-COMMITTEE REPORT FOR: PERFORMANCE AND FINANCE SCRUTINY SUB-COMMITTEE Date f Meeting: 6 January 2015 Subject: Staff Survey and Sickness Absence Mnitring Results and Actin plans Respnsible Officer: Scrutiny Lead Member

More information

Frequently Asked Questions Regarding Boot Camps, Community College Courses and CodingTrainer.com

Frequently Asked Questions Regarding Boot Camps, Community College Courses and CodingTrainer.com Frequently Asked Questins Regarding Bt Camps, Cmmunity Cllege Curses and CdingTrainer.cm What d yu learn in the class? Hw each cde set is structured and t apprpriately use the cde sets. Our experience

More information

Software and Hardware Change Management Policy for CDes Computer Labs

Software and Hardware Change Management Policy for CDes Computer Labs Sftware and Hardware Change Management Plicy fr CDes Cmputer Labs Overview The cmputer labs in the Cllege f Design are clsely integrated with the academic needs f faculty and students. Cmputer lab resurces

More information

Request for Proposal (RFP) RFP HQ2015-01 Training Session and Leadership Program Development Consulting Services

Request for Proposal (RFP) RFP HQ2015-01 Training Session and Leadership Program Development Consulting Services technserve.rg Date: January 5, 2014 Request fr Prpsal (RFP) RFP HQ2015-01 Training Sessin and Leadership Prgram Develpment Cnsulting Services Subject: Request fr Prpsal TechnServe Inc. (TNS) invites yu

More information

By offering the Study Abroad Scholarship, we hope to make your study abroad experience much more affordable!

By offering the Study Abroad Scholarship, we hope to make your study abroad experience much more affordable! Internatinal Educatin Prgrams is pleased t annunce a Study Abrad Schlarship fr Seattle Central Cmmunity Cllege students. The schlarship has been established by the Internatinal Educatin Prgrams divisin

More information

Case Study Law Firm Profit and Growth LBMS Transforms a Major Law Firm s Market Expansion & Increased Profitability Vision into Reality

Case Study Law Firm Profit and Growth LBMS Transforms a Major Law Firm s Market Expansion & Increased Profitability Vision into Reality Case Study Law Firm Prfit and Grwth LBMS Transfrms a Majr Law Firm s Market Expansin & Increased Prfitability Visin int Reality Cpyright 2011 Elegrity Incrprated. All rights reserved. N part f this dcument

More information

COE: Hybrid Course Request for Proposals. The goals of the College of Education Hybrid Course Funding Program are:

COE: Hybrid Course Request for Proposals. The goals of the College of Education Hybrid Course Funding Program are: COE: Hybrid Curse Request fr Prpsals The gals f the Cllege f Educatin Hybrid Curse Funding Prgram are: T supprt the develpment f effective, high-quality instructin that meets the needs and expectatins

More information

OFFICIAL JOB SPECIFICATION. Network Services Analyst. Network Services Team Manager

OFFICIAL JOB SPECIFICATION. Network Services Analyst. Network Services Team Manager JOB SPECIFICATION FUNCTION JOB TITLE REPORTING TO GRADE WORK PATTERN LOCATION IT & Digital Netwrk Services Analyst Netwrk Services Team Manager Band D Full-time Birmingham TRAVEL REQUIRED Occasinally ROLE

More information

HOLY CROSS HOSPITAL JOB DESCRIPTION AND CANDIDATE PROFILE

HOLY CROSS HOSPITAL JOB DESCRIPTION AND CANDIDATE PROFILE HOLY CROSS HOSPITAL JOB DESCRIPTION AND CANDIDATE PROFILE Jb title: Respnsible t: Accuntable t: Key wrking relatinships: Staff Nurse Ward Sister Directr f Clinical Services Directr f Clinical Services,

More information

Service Level Agreement (SLA) Hosted Products. Netop Business Solutions A/S

Service Level Agreement (SLA) Hosted Products. Netop Business Solutions A/S Service Level Agreement (SLA) Hsted Prducts Netp Business Slutins A/S Cntents 1 Service Level Agreement... 3 2 Supprt Services... 3 3 Incident Management... 3 3.1 Requesting service r submitting incidents...

More information

Privacy Breach and Complaint Protocol

Privacy Breach and Complaint Protocol Privacy Breach and Cmplaint Prtcl Effective: December 31, 2012 Apprved by: Le McKenna, CFO 1.0 General Privacy breaches and privacy cmplaints will be handled in accrdance with this prtcl. This prtcl is

More information

Getting Started Guide

Getting Started Guide AnswerDash Resurces http://answerdash.cm Cntextual help fr sales and supprt Getting Started Guide AnswerDash is cmmitted t helping yu achieve yur larger business gals. The utlined pre-launch cnsideratins

More information