B2B & B2C E- COMMERCE
|
|
- Daisy Armstrong
- 8 years ago
- Views:
Transcription
1 Sloan School of Management Massachusetts Institute of Technology United Parcel Service B2B & B2C E- COMMERCE ENABLERS - BARRIERS Gabriel R. Bitran
2 Objectives Gain an understanding of the dynamics of channel shift from traditional business to e- commerce. Identify and prioritize the potential list of enablers and barriers to the channel shift.
3 Transformation How has the Internet affected business? Traditional Economy Pre-Internet Era Supply Chain Product-driven Supply-Push Brick-and-Mortar Slow to change Networked Economy Internet Era Demand Chain Customer-driven Demand-Pull E-commerce Flexibility/Modularity
4 Key Influences What factors have influenced the transformation? Supply Chain PULL PUSH Demand Chain Organization & Human Factors Marketplace Technology Finance Legal Issues
5 Shifting Channels How do these key factors affect the logistics and transportation industry? Business Company Consumer B2B B2C Organization & Human Factors ENABLERS? Marketplace Technology Finance Legal Issues BARRIERS?
6 Enablers or Barriers Enablers and barriers are dynamic in nature change overtime offer different opportunities and threats have different impacts on different companies Enablers and barriers are interchangeable. Under one set of conditions, enablers can transform into barriers, and barriers can transform into enablers. Enablers Barriers
7 B2B Organization & Human Factors Firm characteristics Corporate culture Management readiness Skills availability Knowledge Transfer
8 B2B - Marketplace Competition & new ecosystems Globalization Inter-enterprises & partnerships Opportunities Customized service as business differentiator Intermediary role in collaborative network
9 B2B - Technology Technological infrastructure Legacy systems digitization? Convergence infrastructure & network Integration intra and inter-enterprise Network--access, availability, bandwith, mobility. Opportunities IT services Alliances with IT outsourcing companies
10 B2B - Finance Risk assessment Investment size Past business models Scalibility Opportunities Consulting Financing Alliances with financial and consulting firms
11 B2B - Legal Issues Privacy Security Regulations National International
12 B2C Human Factors Attitude towards technology Peers behavior Demographics (income, ethnic group, age, gender) Motivation to use technology Consumer psychology Return policies Payment methods Sensory Deprivation Issues Loyalty programs
13 B2C Marketplace Brand recognition and reputation Pricing models Timing Multiple-channel integration Customer service
14 B2C Technology Network--access, availability, bandwidth, mobility Online retailing environment Interface Website design Profesional design Personalization available Good navigational properties Minimal or no registration process Easy to use Fast loading Smart agent Real-time help
15 B2C Finance Investment size Cost of access Payment methods Financing
16 B2C - Legal Issues Privacy Security Regulations National International
17 Conclusions From Value Chain to Value Network at the Front-end (customization) Value in Common Infrastructure in Modularity in Orchestration Enablers and barriers are the driving force in the value chain transformation. They can transform the value chain into a value network that is integrated, optimized and customized.
18 Conclusions (cont.) Business Model: Distributive Network As value network emerges, strategic logistics outsourcing becomes the norm. The complex structure of alliances and partnerships in a very competitive environment should be managed carefully. In the networked economy, the value is in the network. To capture the most value, logistics and transportation companies will need to become the conductor of the value orchestration.
E-Commerce at Wells Fargo. SF IIA/ISACA Presentation
E-Commerce at Wells Fargo SF IIA/ISACA Presentation By Wells Fargo Audit Services October 17, 2000 2 Discussion Topics E-Commerce at Wells Fargo - Our Story E-Commerce Risks General Conclusions Q&A Afternoon
More informatione-business in the Retail Sector Elena Gaboardi
e-business in the Retail Sector Elena Gaboardi 26-11-2002 e-business in Europe 2002, Brussels 1 Retail: a reshaped competitive scenario Increasing concentration (new stores and takeovers) Geographical
More informationElectronic Commerce Management for Business Activities and Global Enterprises:
Electronic Commerce Management for Business Activities and Global Enterprises: Competitive Advantages In Lee Western Illinois University, USA IIS SCIENCE Keference/ Table of Contents Preface Acknowledgment
More informationOutline. The Importance of Information Systems Management. Major Trends of IS. Introduction. Chapter 1
Outline The Importance of Information Systems Management Chapter 1 Introduction A Little History The Organizational Environment External Business Environment Internal Organizational Environment Goals of
More informationIntegrated Communication
Integrated Communication Integrated Communication is a 15-credit mandatory module which sits within the suite of Level 4 modules. To gain the CIM Level 4 Certificate in Professional Marketing a pass in
More informationAn RIS News Whitepaper
An RIS News Whitepaper The Omnichannel PRODUCED BY There is abundant evidence that the shopper preference for buying online and picking up in a store has become part of mainstream retailing. It is a logical
More informationA Single Commerce Platform for Omnichannel Retailing
A Single Commerce Platform for Omnichannel Retailing How A Unified Approach Accelerates the Journey to Omnichannel, Creating Competitive Advantage Along the Way White Paper Table of Contents Introduction
More informationModule 6. e-business and e- Commerce
Module 6 e-business and e- Commerce 6.1 e-business systems 6.2 e-commerce systems 6.3 Essential e- commerce processes 6.4 Electronic payment processes 6.5 e-commerce application trends 6.6 Web store requirements
More informationSECTION A Consists of a separate multiple choice paper. Each question is worth one mark. Attempt all 25 questions.
Foundations of Marketing: B1072: 2012/13 Exam Paper This examination is in TWO sections. SECTION A Consists of a separate multiple choice paper. Each question is worth one mark. Attempt all 25 questions.
More informationThe Business Impact of E-Commerce
The Business Impact of E-Commerce Ruchi Monga 1 Abstract Electronic commerce refers to the buying and selling of products or services over electronic systems such as the Internet and other computer network
More informationThe Operational Implications of Omnichannel Retailing
The Operational Implications of Omnichannel Retailing How Creating a Balanced Retail Strategy Can Increase Basket Size, Grow Conversion Rates, and Reduce Inventory Losses By Edward Westenberg, Bharat Popat,
More informationFrom Brick to Click: E-Commerce Trends in Industrial Manufacturing
Cognizant White Paper From Brick to Click: E-Commerce Trends in Industrial Manufacturing The Internet s large-scale global penetration has spawned an increasingly large number of technology- and Web-savvy
More informationThe Future of E-Commerce: The Latest Trends and their Impact on Web and Omni-Channel Retailing
The Future of E-Commerce: The Latest Trends and their Impact on Web and Omni-Channel Retailing Kim Baudry, Market Development Director, North America, Dematic (USA) The next 45 minutes!! Retailing 360
More informationThe Future of Applications in Retail. Three Strategies for Winning the Digital Battle
The Future of Applications in Retail Three Strategies for Winning the Digital Battle EXECUTIVE SUMMARY Can retailers applications deal with today s digital challenge? Traditional retailers are under multiple
More informationDeliver a Better Digital Customer Experience Through Sonata s Digital Engagement Solutions
Deliver a Better Digital Customer Experience Through Sonata s Digital Engagement Solutions The World is Going Digital The incredible growth of the internet, the proliferation of mobile devices and the
More informationIP Intelligence and the Benefits of Personalization
Neustar Insights Whitepaper The Power of IP Intelligence Four tips for promoting your online business and improving customer experiences Contents Introduction 2 The Benefits of Personalized Web Content
More informationGuide. Omni-Channel Order Management
Guide Omni-Channel Order Management Omni-Channel Order Management Guide 02 Omni-Channel Order Management Guide The retail industry is undergoing a phenomenal transformation. Technological advances and
More informationIntroduction to Electronic Commerce/Electronic Business
Introduction to Electronic Commerce/Electronic Business Dr Sherif Kamel Department of Management School of Business, Economics and Communication Networked Economy Creates value through the collection,
More informationThe Tao of digital strategy
The Tao of digital strategy Businesses across the world are experiencing the disruption of digital, particularly in the consumer products sector. Yet too often, digital considerations are merely a secondary
More informationCommunity Development and Training Centre Semester 2 2006 IT 245 Management Information Systems
Chapter 5 Electronic Commerce System Community Development and Training Centre Semester 2 2006 IT 245 Management Information Systems Electronic Commerce: Electronic commerce encompasses the entire online
More informationAn Introduction. Global Edition. "University of North Carolina. Northwestern University
An Introduction Global Edition "University of North Carolina Northwestern University Boston Columbus Indianapolis NewYork San Francisco Upper Saddle River Amsterdam CapeTown Dubai London Madrid Milan Munich
More information2. The New Economy. Outline. Marketing Challenges. Connecting with Customers Directly
Connecting with Customers Directly 2. The New Economy The company s official site provides customers various information Shan-Yu Chou 1 Shan-Yu Chou 2 Outline Marketing Challenges; Major forces driving
More informationConcepts in Enterprise Resource Planning
Objectives Concepts in Enterprise Resource Planning Third Edition Chapter Eight ERP and Electronic Commerce After completing this chapter, you will be able to: Describe business-to-business b i e-commerce
More informationElectronic Commerce. Chapter Overview
Electronic Commerce Chapter Overview This chapter presents an overview of how e-commerce works, from the perspective of the organization and the customer. Businesses and individuals use e-commerce to reduce
More informationMODULE TITLE: Foundations of Marketing
SCHOOL OF ARTS, SOCIAL SCIENCES AND MANAGEMENT DIVISION OF BUSINESS, ENTERPRISE AND MANAGEMENT LEVEL 1 DIET 1 MODULE CODE: B1072 MODULE TITLE: Foundations of Marketing DATE: 16/12/2014 WRITING TIME: 2
More informationPreparing A Business Plan. Presented By: Raed Daoudi
Preparing A Business Plan Presented By: Raed Daoudi The Business Plan Whether it s a start-up company, an expansion of an existing firm, a spin-off from a parent corporation, or even a project within a
More informationBuild Exceptional Customer Experiences With IT Agility
A Forrester Consulting July 2014 Thought Leadership Paper Commissioned By CenturyLink Technology Solutions Build Exceptional Customer Experiences With Agility Table Of Contents Executive Summary... 1 Providing
More informationNew Online Retailing
Gerrit Heinemann Christoph Schwarzl New Online Retailing Innovation and Transformation GABLER IV Table of Contents Foreword Abbreviations VII XV 1 Online Retailing in Transition - Revolution not Evolution
More informationEDI outsourcing: The evolution to B2B managed services
EDI outsourcing: The evolution to B2B managed services Contents: 1 Summary 1 EDI in the beginning 2 EDI outsourcing in the beginning 2 Now, it s about more than EDI 4 It s about supporting B2B integration
More informationE-COMMERCE : ROLE OF E-COMMERCE IN TODAY'S BUSINESS
International Journal of Computing and Corporate Research ISSN (Online) : 2249-054X Volume 4 Issue 1 January 2014 International Manuscript ID : 2249054XV4I1012014-10 E-COMMERCE : ROLE OF E-COMMERCE IN
More informationThe Digital Performance Benchmark. What distinguishes world class digital from the rest of the pack?
The Digital Performance Benchmark What distinguishes world class digital from the rest of the pack? Digital Performance The future is digital The digital landscape is rapidly evolving. With customers across
More information1.Because e-commerce is ubiquitous it reduces A. marketspace. B. transaction costs. C. dynamic pricing. D. price discrimination.
1.Because e-commerce is ubiquitous it reduces A. marketspace. B. transaction costs. C. dynamic pricing. D. price discrimination. 2. The ability of consumers to use the Internet to discover the actual costs
More informationB2B Cloud Services. Transforming the B2B Integration Landscape. 2011 IBM Corporation
B2B Cloud Services Transforming the B2B Integration Landscape Agenda Business Trends and Your Dynamic Business Network B2B and the Cloud A Vision for B2B Cloud Services 2 Disclaimer IBM s statements regarding
More informationBUSINESS-TO-BUSINESS MARKETING 2014-2015
BUSINESS-TO-BUSINESS MARKETING 2014-2015 Published by Richard K. Miller & Associates (RKMA) February 2014 biennial 316 pages ISBN# 9781577831969 PART I: MARKET OVERVIEW 1 BUSINESS-TO-BUSINESS MARKETING
More informationAlexander Nikov. 7. ecommerce Marketing Concepts. Consumers Online: The Internet Audience and Consumer Behavior. Outline
INFO 3435 E-Commerce Teaching Objectives 7. ecommerce Marketing Concepts Alexander Nikov Identify the key features of the Internet audience. Discuss the basic concepts of consumer behavior and purchasing
More informationAlexander Nikov. 3. Information Systems and Organisational Issues. Learning Objectives. Verizon or AT&T: Which Company Has the Best Digital Strategy?
INFO 1500 Introduction to IT Fundamentals Learning Objectives 3. Information Systems and Organisational Issues 1. Identify and describe important features of organizations that managers need to know about
More informationOpportunities in Cross-Border ecommerce
Thomas Baldry Senior Vice President Global Mail Germany Opportunities in Cross-Border ecommerce 14th Königswinter Seminar on Postal Economics Königswinter, 26 th November 2013 esubstitution A bright Future?
More informationSupply Chain Management and Value Creation
Supply Chain Management and Value Creation YAN Xi 1, KANG Canhua 2 School of Economics, Wuhan University of Technology, Wuhan 430070, China 1. cassie_yan@163.com, 2.kchhua@whut.edu.cn Abstract: In recent
More informationJust-in-Time Marketing: Lessons from the Masters
Just-in-Time Marketing: Lessons from the Masters Marketers have changed the way they engage consumers, but have their changes taken them all the way back to the factory floor where marketing is produced?
More informationInnovatus Marketers Touchpoint LLP - A Marketing and Sales Consulting and Services Firm
Innovatus Marketers Touchpoint LLP - A Marketing and Sales Consulting and Services Firm - Help our Customers Win in the New Era 8/7/2014 For Innovative Outcomes Mega Trends are Reshaping the Industry Buyer
More informationIntroduction. External Document 2015 Infosys Limited
Digital Building deeper consumer relationships through experience contextualization and personalization, analytics for insights-driven action, and digital program execution for superior ROI. Introduction
More informationChapter. Developing Business / IT Strategies. Copyright 2008, The McGraw-Hill Companies, Inc. All rights reserved.
Chapter 6 Developing Business / IT Strategies McGraw-Hill/Irwin Copyright 2008, The McGraw-Hill Companies, Inc. All rights reserved. 2-2 Learning Objectives Discuss the role of planning in the business
More informationOrchestrating a Seamless Experience
Orchestrating a Seamless Experience How Integration defines today's 7 key trends in wealth management Banks are being forced to rethink strategies that worked earlier because of the changing expectations
More informationThe New Era of Mobile Engagement for the Enterprise. Reaching Today s Empowered Mobile Users in Faster, Richer and More Intuitive Ways
The New Era of Mobile Engagement for the Enterprise Reaching Today s Empowered Mobile Users in Faster, Richer and More Intuitive Ways 1 Table of Contents Introduction...2 The New Empowered Mobile User...2
More informationBaseline Assessment on Malaysia Mobile App Economy
Baseline Assessment on Malaysia Mobile App Economy Presented by Ms. Ng Wan Peng Mobile Apps Ecosystem in Malaysia Mobile Apps Ecosystem in Malaysia Funding & Support Government 2 3 Developer Enterprise
More informationBigData Platform @ Flipkart. Raju Shetty Dir. of Engg, Data Platform
BigData Platform @ Flipkart Raju Shetty Dir. of Engg, Data Platform About Flipkart 20 million products in 70+ categories 30 exclusive brand associations 33000 people strong 30 million registered users
More informationSyllabus E-Business and E-commerce
COMENIUS UNIVERSITY IN BRATISLAVA Faculty of Management, Department of Information Systems prof. RNDr. Michal Greguš, PhD. e-mail: michal.gregus@fm.uniba.sk Mgr. Andrea Studeničová e-mail: andrea.studenicova@fm.uniba.sk
More informationUnit 4: Marketing Principles
Unit 4: Marketing Principles Unit code: F/601/0556 QCF level: 4 Credit value: 15 credits Aim This unit aims to provide learners with understanding and skills relating to the fundamental concepts and principles
More informationWhen did you first build your current ecommerce platform? Or when did you last upgrade or replatform?
Technological advances and social networking continue to transform the online shopping experience. Meanwhile shoppers expectations are set by the best-of-breed ecommerce sites they frequently visit. That
More informationAt a recent industry conference, global
Harnessing Big Data to Improve Customer Service By Marty Tibbitts The goal is to apply analytics methods that move beyond customer satisfaction to nurturing customer loyalty by more deeply understanding
More informationecommerce in the Customer Empowerment Era 03/04/2014 Sameer S Paradkar
ecommerce in the Customer Empowerment Era 03/04/2014 Sameer S Paradkar Abstract This Article begins with a description of the early years of ecommerce and the limitations of the existing ecommerce systems.
More informationEvolution of the Marketing Cloud 4.18.2104
Evolution of the Marketing Cloud 4.18.2104 What Trends Are Driving This? IT Spend $2.069 Trillion Customer IT Spend $1 Trillion Company IT Spend $1 Trillion Company IT Spend $1 Trillion 82% Maintenance
More informationDigital Marketing and ecommerce Roadmap
Digital Marketing and ecommerce Roadmap Market trends Experience is the new differentiator Evolution of experience What experience was Language - Offer - Image Adapting to smartphone Adapting to tablet
More informationEntrepreneurship and the Internet
Entrepreneurship and the Internet Thomas Poulios Technological Education Institute of Larissa Larissa, Greece poulios@teilar.gr 1 E-Commerce Revenue as % of Total Revenue 0,4 in the USA 0,1 in the Western
More informationAccenture NewsPage Distributor Management System: The engine behind your business
Accenture NewsPage Distributor Management System: The engine behind your business 2 Understanding the market The emerging markets are large and complex with thousands of distributors, millions of outlets,
More informationMARKETING INTERMEDIATE LEVEL
Syllabus MARKETING INTERMEDIATE LEVEL Proposed for examinations sessions starting May 2017 INTERMEDIATE Level, Marketing, MATSEC 1 Syllabus objectives The syllabus is intended to encourage candidates to:
More informationNRF 2015 Global Ecommerce: It s a Small World After All
NRF 2015 Global Ecommerce: It s a Small World After All #nrf15 @FitForCommerce @PitneyBowesEcommerce FitForCommerce is a consultancy founded to help online and omnichannel businesses figure out what they
More informationData, BIG and SMALL that s
Data, BIG and SMALL that s Collecting, Protecting and Profiting from Big and Small Data My Background Strategy Tech Data People Process 1 The evolution of retail and its data Stone Age - 1700» Language
More informationFOR INDEPENDENT RETAILERS
4 WAYS TO WIN FOR INDEPENDENT RETAILERS MARCH 2014 The 2014 Independent Retail Report Joint Research from LoyaltyOne and the Retail Council of Canada page 1 Facing down the competition means focusing less
More informationB2B Business Models Business Information Systems > B2B Business Models
RESEARCH STARTERS ACADEMIC TOPIC OVERVIEWS B2B Business Models Business Information Systems > B2B Business Models Table of Contents Abstract Keywords Overview Applications Conclusion Terms & Concepts Bibliography
More informationNew Channels Create New Growth Opportunities for Insurers. North American Insurance Distribution Survey Findings
New Channels Create New Growth Opportunities for Insurers North American Insurance Distribution Survey Findings Introduction After a period marked by disruption of the financial systems and heightened
More informationGroupon s Business Model: Social and Local
Electronic Commerce and Social E-Commerce Groupon s Business Model: Social and Local Problem: Competing with other business models utilizing social and local commerce in group couponing Solution? Scale:
More informationWWW.WIPRO.COM. LEAP AHEAD FROM INSIGHT TO FORESIGHT Consumer & Retail Insights
WWW.WIPRO.COM LEAP AHEAD FROM INSIGHT TO FORESIGHT Consumer & Retail Insights WIPRO CONSUMER GOODS DO BUSINESS BETTER PROVIDING MARKETERS WITH THE BEST-IN-CLASS PLATFORM TO DEPLOY DIGITAL MARKETING CAPABILITIES
More informationCapgemini NetSuite Business Cloud.
Cloud Orchestration: NetSuite Services the way we do it Capgemini NetSuite Business Cloud. Simply. Business Cloud Your Business. The Cloud. Business Cloud. For the world of business today, change is the
More informationHow To Be An Integrated Omnichannel Retailer
OMNICHANNEL RETAILING: FROM VISION TO REALITY Exploring how to meet the critical need for bringing superior anytime, anywhere shopping journeys to life For more information visit ncr.com or contact us
More informationCreating real impact in the world of commerce. Who we are and what we do.
Creating real impact in the world of commerce. Who we are and what we do. We power the transactions that drive commerce. Welcome to the connected and borderless world of commerce. Where complexity becomes
More informationSALES EXCELLENCE ACROSS MULTIPLE MARKETS.
1 CASE STUDY MSXI SALES EXCELLENCE SALES EXCELLENCE ACROSS MULTIPLE MARKETS. fueled by challenge. powering success.sm 2 BRINGING YOUR SALES PROCESSES UP TO SPEED. MSXI was asked by a premium manufacturer
More informationInternet Marketing: Integrating Online and Offline Strategies Detailed Table of Contents Second Edition
Internet Marketing: Integrating Online and Offline Strategies Detailed Table of Contents Second Edition Chapter One - Internet Marketing Enters the Mainstream 1-1 The Evolution of the Internet 1-1a Fast
More informationInsurance industry opportunities in the e-world. Shirley Gregor & David Pitt Australian National University
Insurance industry opportunities in the e-world Shirley Gregor & David Pitt Australian National University Outline 1. The e-world 2. Framework for analysis of strategic e- commerce opportunities 3 environmental
More informationIndia s Retail Policy: Securing a Balance between the Physical Store and E-commerce. Dr. Mohua Banerjee, Ms. Rajashri Chatterjee IMI Kolkata, India
India s Retail Policy: Securing a Balance between the Physical Store and E-commerce Dr. Mohua Banerjee, Ms. Rajashri Chatterjee IMI Kolkata, India Introduction Indian retail sector has been in a state
More informationSolutions. Loyalty & Reward Solutions Transform Your Business and Grow Your Revenue
Solutions Loyalty & Reward Solutions Transform Your Business and Grow Your Revenue Solutions Financial institutions need to offer card products to stay competitive. But it is getting tougher to sustain
More informationMARKETING SUMMARY Chapter 7 Target Marketing Strategies and CRM
MARKETING SUMMARY Chapter 7 Target Marketing Strategies and CRM TARGET MARKETING STRATEGY: SELECT AND ENTER A MARKET Market fragmentation: The creation of many consumer groups due to a diversity of distinct
More information2014 State of Customer Acquisition
2014 State of Customer Acquisition New acquisition survey findings by Trendline Interactive Research study commissioned by CertainSource an ewaydirect Company INTRODUCTION There is a bit of a schism amongst
More informationSolutions for higher performance! E-COMMERCE BEST PRACTICES Methods to get a cut above the rest
Solutions for higher performance! E-COMMERCE BEST PRACTICES Methods to get a cut above the rest Introduction E-commerce (also written as e-commerce, ecommerce or similar variants), short for electronic
More information08. E-Commerce Marketing Mix Collaboration
08. (Contents) E-Commerce Marketing Mix Collaboration Contents 08. E-Commerce Marketing Mix Collaboration E-Commerce Marketing Mix Collaboration Code: 166145-01 Course: Electronic Commerce Marketing Period:
More informationCROSS BORDER E-COMMERCE OVERVIEW, CHALLENGES AND FUTURE TRENDS
PUBLIC CROSS BORDER E-COMMERCE OVERVIEW, CHALLENGES AND FUTURE TRENDS 6 th International Cold Chain Management Congress 2016 Dr. Frank Josefiak Senior Expert Global e-commerce Services 6.-7. June 2016
More informationBUSINESS-TO-BUSINESS MARKETING 2016-2017
BUSINESS-TO-BUSINESS MARKETING 2016-2017 September 2015 335 pages ISBN# 9781577832300 Published by Richard K. Miller & Associates (RKMA) PART I: MARKET OVERVIEW 1 BUSINESS-TO-BUSINESS MARKETING 1.1 B2B
More informationStrategic Brand Management Building, Measuring and Managing Brand Equity
Strategic Brand Management Building, Measuring and Managing Brand Equity Part 1 Opening Perspectives 开 放 视 觉 Chapter 1 Brands and Brand Management ------------------------------------------------------------------------
More informationB2B ecommerce Selling Online Isn t Just for Retailers Ryan Burnham k-ecommerce
B2B ecommerce Selling Online Isn t Just for Retailers Ryan Burnham k-ecommerce OUR COMMITMENT TO THE COMMUNITY 1,500+ CLIENTS IN 15 COUNTRIES k-ecommerce YOUR ONLINE BUSINESS PARTNER ecommerce built for
More informationHistory and development of ebusiness
History and development of ebusiness I. What is ebusiness? Definitions II. Where did it come from? Antecedents of ebusiness III. What s happening now? Barriers to ebusiness IV. Where is it going? I. What
More informationE-Business, E-Commerce
E-Business, E-Commerce Lecture Outline 11 Instructor: Kevin Robertson Introduction to Information Systems Explain the differences between extranets and intranets as well as show how organizations utilize
More informationWhite paper. Outsourcing e-commerce logistics: pros and cons. www.landmarkglobal.com
White paper Outsourcing e-commerce logistics: pros and cons. White Paper. Outsourcing e-commerce logistics: pros and cons. 2 Contents Introduction 3 The need for e-fulfillment warehouses 4 State of the
More informationOracle Retail Customer Engagement Cloud Services
OR A C L E D A T A S H E E T Oracle Retail Customer Engagement Cloud Services Oracle Retail Customer Engagement Cloud Services is a suite of integrated cloud services designed to drive incremental revenue
More informationE-Commerce: a Theoretical Approachan Overview of the Research Conducted in Iran
E-Commerce: a Theoretical Approachan Overview of the Research Conducted in Iran Mahsa Ghiasmand 1,Mohammad Manochehri pour 2, Latifeh Majlesi 3,Farimah Saber 4, Ali Hariri 5,Mohammad Pourkhaef 6 123456-MA
More informationCustomer Experience Management
Customer Experience Management Finnish-Russian Chamber of Commerce Fredrik Bergström, Solution Manager Digital Commerce fredrik.bergstrom@tieto.com About me As Solution Manager I am responsible for customer
More informationTHE EMERGENCE OF OMNICHANNEL IN B2B HOW TO SURVIVE AND WIN
THE EMERGENCE OF OMNICHANNEL IN B2B HOW TO SURVIVE AND WIN APRIL 2015 Richard Balaban Michael Ryba The online channel is becoming increasingly important in B2B transactions 1 Website traffic and the number
More informationTHE 7 STEPS TO A SUCCESSFUL CRM IMPLEMENTATION DEPLOYING CRM IN THE NEW ERA OF CONNECTED CUSTOMERS
THE NEW ERA OF ABOUT THE AUTHOR Paul Rogers is the Head of Customer Experience and CRM within HCL s Applications Division. Based in London, Paul is responsible for leading HCL s CRM consulting and technology
More informationFIVE KEYS TO CAPTURING SHARE IN THE EMERGING INDIVIDUAL INSURANCE MARKETPLACE. by Kristin Irving, Eric Freshour and Tricia Anklan
FIVE KEYS TO CAPTURING SHARE IN THE EMERGING INDIVIDUAL INSURANCE by Kristin Irving, Eric Freshour and Tricia Anklan Health insurance has historically been a group-based product. Currently, the vast majority
More informationSAP Customer Relationship Management. Delivering Superior Customer Value in Communications Firms Enabling Optimal Offer Creation
SAP Customer Relationship Management Delivering Superior Customer Value in Communications Firms Enabling Optimal Offer Creation for Service Providers CONTENT 3 Overview ^ 4 ^ 5 Strategic Imperatives for
More informationThe Chemicals Industry Getting Ready for Next-Generation B2B
The Chemicals Industry Getting Ready for Next-Generation B2B In the chemicals industry, electronic business-to-business (B2B) interactions between buyers and sellers typically rely on tools and techniques
More informationHelping retailers maximise customer lifetime value
HTK Horizon for Magento Helping retailers maximise customer lifetime value As personalisation becomes increasingly important, marketers need a deeper understanding of each customer to drive loyalty and
More informationISM 50 - Business Information Systems
ISM 50 - Business Information Systems Lecture 4 Instructor: John Musacchio UC Santa Cruz April 7, 2005 Announcements Forum working now Previous posts were not lost. Read Ch3.1 thru 3.3 and Frito Lay case
More informationHow to deliver a superior multi channel experience including the new Web Channel Experience Management 3.0
How to deliver a superior multi channel experience including the new Web Channel Experience Management 3.0 Matthias Göhler Vice President Product Management Multi Channel, SAP AG Learning Points In this
More informationTHE FUTURE OF RETAIL HAS ARRIVED. RAZORFISH AND ADOBE PRESENT RAZORSHOP: A SEAMLESS, DIGITALLY ENABLED IN-STORE CONTENT AND COMMERCE EXPERIENCE.
THE FUTURE OF RETAIL HAS ARRIVED. RAZORFISH AND ADOBE PRESENT RAZORSHOP: A SEAMLESS, DIGITALLY ENABLED IN-STORE CONTENT AND COMMERCE EXPERIENCE. DIGITAL HAS FOREVER CHANGED THE WAY PEOPLE SHOP. Online
More informationE-Commerce Business Models and Concepts
Copyright 2002 Pearson Education, Inc. Slide 2-1 E-Commerce Business Models and Concepts Created by, David Zolzer, Northwestern State University Louisiana Learning Objectives! Identify the key components
More informationPrinciples of Marketing. by Jeff Tanner and Mary Anne Raymond
Principles of Marketing by Jeff Tanner and Mary Anne Raymond Chapter 8 Using Marketing Channels to Create Value for Customers 2010 Flat World Knowledge, Inc. Marketing Channels and Channel Partners Learning
More informationDriving Airline Revenues and Profitability by Delivering Great Customer Experiences
A Point of View Driving Airline Revenues and Profitability by Delivering Great Customer Experiences Two New Studies Point to the Direction Airlines are Taking with Their Customer Experience (CX) Initiatives.
More informationRegional Grocers Gain a Fast, Differentiating Competitive Edge with SaaS
Regional Grocers Gain a Fast, Differentiating Competitive Edge with SaaS Contents 03 04 07 10 Introduction What CMOs Want What CIOs Want Key Considerations with Cloud Based Strategies Introduction Today
More informationIJMIE Volume 2, Issue 5 ISSN: 2249-0558
E-Commerce and its Business Models Er. Nidhi Behl* Er.Vikrant Manocha** ABSTRACT: In the emerging global economy, e-commerce and e-business have increasingly become a necessary component of business strategy
More information