HP ProLiant Essentials Performance Management Pack. User Guide

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1 HP ProLiant Essentials Performance Management Pack User Guide Part number: Fourteenth edition: July 2007

2 Legal notices Copyright Hewlett-Packard Development Company, L.P. Confidential computer software. Valid license from HP required for possession, use or copying. Consistent with FAR and , Commercial Computer Software, Computer Software Documentation, and Technical Data for Commercial Items are licensed to the U.S. Government under vendor's standard commercial license. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Intel, Pentium, and Xeon are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries. Part number: Fourteenth edition: July

3 Contents About this guide Where to go for additional help... 6 HP Services and Technical Support... 6 Website... 7 Authorized resellers... 7 Using the Performance Management Pack interface HP Systems Insight Manager console integration... 8 Server status... 8 Online and Offline Analysis... 9 Systems detail frame Server Tree frame Results frame Network Storage Analysis Reports Offline Analysis Manual Log Purge Using PMP Opening the Systems Insight Manager console Debugging a server bottleneck condition Select the server Display the memory status Display the memory graph Contrasting the graphical display Expand the local storage Display the controller Display the port Display the drive Display the inventory Debugging a network storage bottleneck condition Select the server Display the storage status Display the network storage status Display the logical drive under network storage Display the network storage enclosure Display the array Display the hard disk status Debugging a VM Host and Guest Bottleneck Condition...28 Select the server (VM Host) Display the VM host status Display the VM guests Display the VM guest Display the VM guest processor status Performance Issues with no hardware upgrade recommendation Performing a static analysis General Usage Half duplex port Unassigned disks Reduced SCSI speed Host bus balancing Performing Online and Offline Analysis Online Analysis Offline Analysis About this guide 3

4 Data reporting Static analysis report System summary report CSV file generator Server availability report PMP maintenance License administration access levels Licensing Servers Licensing Servers using the Configuration page Adding Licenses Adding a License Individually Adding a License from a file Licensing Servers using Online Analysis page Network storage licensing Free licenses and demo license Licensing cellular Integrity systems Licensing VM Hosts and VM Guests Monitoring administration Changing server monitoring status Enabling network storage logging Enabling VM Host and VM Guest logging Monitoring parameters Number of samples Performance threshold setting Modifying the sample rate Modifying Log Days Set Performance Threshold Threshold values Manual Log Purge Appendix A Sample CSV file Measurement categories Servers Servers with MSVS and/or VMware GSX (VM Host) Servers with VMware ESX (VM Host) VM Guest Smart Array Controllers Smart Array Logical Drives Smart Array Physical Arrays SCSI buses attached to Smart Array Controllers Fibre Channel Host Bus Adapters Fibre Channel Enclosures SCSI Adapters SCSI buses attached to SCSI Adapters SCSI drives attached to SCSI Adapters IDE Controllers Network Adapters Host Buses Appendix B Sample system summary report System summary report for a server or MSVS / Vmware GSX Host System summary report for a Vmware ESX Host System summary report for a VM Guest Overall performance Appendix C About this guide 4

5 Sample Static Analysis Report Appendix D Sample server availability report Index About this guide 5

6 About this guide This user guide provides step-by-step instructions for installing and using HP ProLiant Essentials Performance Management Pack. Where to go for additional help For additional information about HP ProLiant Essentials Performance Management Pack, refer to: HP ProLiant Essentials Performance Management Pack What s New HP ProLiant Essentials Performance Management Pack License Information HP ProLiant Essentials Performance Management Pack Support Matrix HP ProLiant Essentials Performance Management Pack Setup and Installation Guide HP ProLiant Essentials Performance Management Pack Reference Matrix For additional information about HP Systems Insight Manager, refer to: HP Systems Insight Manager Installation and Configuration Guide for MS Windows HP Systems Insight Manager Installation and Configuration Guide for Linux HP Systems Insight Manager Installation and Configuration Guide for HP-UX HP Systems Insight Manager Help Guide HP Services and Technical Support HP Performance Management Pack is offered exclusively as a part of Insight Control Environment and Insight Control Environment for BladeSystem. Starting in July 2007, Insight Control Environment suites will include one year of 24 x 7 HP Software Technical Support and Update Service. This service provides access to HP technical resources to help you resolve software implementation or operational issues. This service also provides access to software updates and reference manuals either in electronic format or on physical media as they are made available from HP. With this service, Insight Control Environment and Insight Control Environment for BladeSystem customers will benefit from expedited problem resolution and proactive notification and delivery of Insight Control Management software updates. To activate your HP Software Technical Support and Update Service for Insight Control and Insight Control Environment for BladeSystem, you must register your software purchase through the HP website at Failure to register your service will jeopardize service fulfillment. Your Service Agreement Identifier (SAID) will be delivered to you after registration. After you have received your SAID, you can go to the software update manager (SUM) web page to view your contract online and elect electronic delivery (in addition to standard media-based updates). For more information about this service, see In addition to the new Software Technical Support and Update Service, HP also offers a number of additional software support services, many of which are provided to our customers at no additional charge. Warranty HP will replace defective delivery media for a period of 90 days from the date of purchase. This warranty applies to all Insight Control Management, HP Systems Insight Manager, and ProLiant Essentials products. Startup technical software support Phone support is available to help you with basic installation, set-up, and usage questions. This support is provided by the knowledgeable HP Insight Control Management and Systems Insight Manager specialists team and is available for no additional charge up to 90 days from the date of purchase of your server. For support in the U.S., call HP-INVENT ( ). (When prompted, say Insight Manager, P2P, and SMP. ) HP Worldwide support numbers for HP SIM, P2P, and SMP are available at Join the discussion ( The HP Support Forum is a community-based, user-supported tool for HP customers to participate in discussions among customers about HP products. For discussions related to Insight Control and ProLiant Essentials software, click Management software and system tools. About this guide 6

7 Website Software and Drivers download pages ( These pages provide the latest software and drivers for your ProLiant products. Management Security ( HP is proactive in its approach to the quality and security of all its management software. Be sure to check this website often for the latest downloadable security updates. Obtain the latest SmartStart ( The SmartStart, Management, and Firmware CDs are now available for download by registering at the SmartStart website. If you wish to receive physical kits with each release, you can order single release kits from the SmartStart website. To receive proactive notification when SmartStart releases are available, subscribe to Subscriber's Choice at Information about this product and the latest updates are available at Authorized resellers For the name of your nearest HP authorized reseller: In the United States, call In Canada, call About this guide 7

8 Using the Performance Management Pack interface This chapter describes the user interface and tools provided with HP ProLiant Essentials Performance Management Pack (PMP). The browser-based user interface facilitates the use of PMP without having a specific management console. PMP data can even be accessed from a remote client if the environment security settings permit. The user interface is standard HTML and JavaScript. For information about modifying the Web environment security settings to enable remote access, refer to HP ProLiant Essentials Performance Management Pack Setup and Installation Guide. HP Systems Insight Manager console integration The performance monitoring service is designed to run on a middle-tier server, which also serves as the HP Systems Insight Manager console server. PMP calculates performance status, updates information available for display on the Systems Insight Manager home page, generates alerts to Systems Insight Manager, supplies information to any online analysis sessions, and logs information to the PMP database. Server status PMP uses the PF column (shown circled in the previous figure) to identify server performance. The status of the monitored servers and their components is depicted using color-coded icons. Each color represents the state of the components and the overall state of the monitored server. Unknown. This icon depicts an unknown performance status. Normal. Server performance is satisfactory, and there are no pending or existing bottleneck conditions on the server. Minor. The server or one of its components might be approaching a bottleneck condition. Major. The server or one of its components is currently in a bottleneck condition. Critical. The server or one of its components is currently in a critical state. Click any of the system status icons to display the status information for that server. A Normal, Minor, or Major icon in the PF column of the Systems Insight Manager console indicates the specified server is being monitored and summarizes the server status. Using the Performance Management Pack interface 8

9 Server status applies only to servers currently being monitored. An Unknown icon for a specific server in the PF column of the Systems Insight Manager console indicates that performance information is not available for that server. Clicking the Unknown icon for a server displays detailed reasons why the information is not available. An Unknown icon might appear for any of the following reasons: A server is not licensed. A server is licensed but not marked for monitoring. A server is marked for monitoring, and PMP is in the process of judging the status of the server while gathering the requisite number of samples. PMP finds that a server has changed configuration and has not yet taken a fresh snapshot of the configuration or is in the process of judging the status of the server while gathering the requisite number of samples. A critical status (a red icon with an X ) indicates a critical problem with communication between the performance monitoring service and the monitored server. When PMP finds that the server is not reachable at a first attempt, it sets the status to critical. If PMP monitors a server without problems, and then unsuccessfully attempts to reach the server twice, the Critical icon appears. Click this icon to display the reason for the problem. The server might be unreachable for the following reasons: The server is powered off. The network connection between the monitored server and the middle tier (analysis server) might not be open in both directions. The monitored server might not meet the minimum requirements. For a complete list of supported monitored servers, refer to HP ProLiant Essentials Performance Management Pack Support Matrix. One or more HP Management Server agents are not running on the server, and PMP cannot collect the information required. HP Management agents have been downgraded. Server licensing and administration information can be accessed from the HP Systems Insight Manager console toolbar by clicking Options>Performance Management Pack Options. For more information about administration and licensing, refer to HP ProLiant Essentials Performance Management Pack Setup and Installation Guide. Online and Offline Analysis The PMP Online and Offline Analysis tools provide an intuitive interface to detail the performance status and inventory of monitored servers and the processors, memory, local and external storage, network storage, network connections, host bus and virtual machine host components for each server. The tools provided for Online and Offline Analysis are similar in overall functionality. The major difference in performing Offline Analysis is that the data comes from a database rather than a real-time data stream. Additionally, if you want to obtain performance analysis in a static setting, PMP provides many tools to assist in monitoring server performance. For additional information about Offline Analysis, refer to Chapter 2 of this guide. When a monitored server icon is selected from the PF column of the Systems Insight Manager console, or when you select Diagnoze>Performance Management Pack>Online Analysis from the console toolbar, the PMP Online Analysis screen appears in a new browser window, as illustrated in the following figure. The analysis starts in the performance status view for the server. Using the Performance Management Pack interface 9

10 The interface is divided into three frames. Systems detail frame The Systems detail frame appears at the top left side of the browser window below the banner and provides the following information: Server name Displays the name of the server currently being monitored Server OS Displays the operating system version of the server currently being monitored Server IP Displays the IP address assigned to the server currently being monitored Sample Rate Displays the frequency with which the agents are collecting performance data on the monitored server Samples for Status Displays the number of samples averaged to determine system performance status Alert Indicates if alerts are to be sent when certain server performance status conditions occur Log Indicates if the performance data is currently being logged for the selected server Set Threshold Provides a link for modifying the performance threshold values for the selected server Server Tree frame Results frame The Server Tree frame appears on the left side of the browser window. This frame is used to navigate between system components. Component performance and status information appear in a hierarchical tree, with nodes for each level of the component. This frame provides a view of the server, processors, memory, network connections, storage, host bus components and virtual machine host components. The Results frame displays the status, inventory, and graphical representation for the selected server and its components. Use the tabs in the Results frame to switch between these views. A list of the values corresponding to each server and its components is provided in Appendix A of this guide. The Results frame includes tabs to access the different representations of the information available for the server and its components. The tabs are labeled Status, Graph, and Inventory. The tabs provide the following general information: Status Lists the performance counters (metrics) associated with the selected component. The table provides the average, maximum, minimum, and last (current) values for all the counters. A status icon indicates the performance of the component. An increasing level of severity is indicated as the status changes from normal to major. The Status tab includes the Analysis Explanation, explaining why a bottleneck exists, the Using the Performance Management Pack interface 10

11 Recommendation, providing possible actions to relieve the bottleneck, and the Configuration Issues, providing details about any issues detected for the components. The server metrics and their definitions for data analyzed by PMP to determine the status of a particular component are provided in Appendix A of this guide. Graph Displays a graphical representation of the performance metrics associated with the selected component. The graph is dynamic, changing as the values change, and contains the last 25 measurements taken. Inventory Displays information about the selected component configuration, such as the processor or NIC configuration. Information provided in the Inventory view is detailed in Appendix A of this guide. The Results frame provides a Help icon Network Storage Analysis in the top right corner, which displays a context-sensitive help page. Network storage is licensed separately. Network storage Online Analysis appears in a new window separate from server analysis. Using the Performance Management Pack interface 11

12 Reports PMP can generate reports illustrating the percentage of time a system was in a bottleneck state and the overall performance utilization for a system categorized by its components. A System Summary Report can be generated from data in the performance database in HTML format. CSV File Generator can generate comma-separated value (CSV) files for import into desktop analysis or reporting tools. A Static Analysis Report is an analysis of the hardware configuration for the server as a whole, identifying potential problem areas. The Server availability report in the HTML format consolidates information on availability of servers at any point in time. The CSV file documents each individual sample for every component analyzed, collecting different measurements for each. All report formats can generate reports for either one designated system, or a group of systems as a whole. For information about generating reports, refer to Chapter 2 of this guide. A sample CSV file and a list of associated values measured for each server and its components are provided in Appendix A of this guide. A sample System Summary report and Static Analysis report are provided in Appendices B and C of this guide. The reports that are generated through PMP are stored in the following location: C:\Program Files\HP\Performance Management Pack 4\PMPTools\htm\Reports This is the default location for the generated reports. Using the Performance Management Pack interface 12

13 Offline Analysis Offline Analysis is used to view recorded data sessions from the database, enabling review of specific logged information sampled from the database. For information about using Offline Analysis to view recorded data sessions, refer to Chapter 2 of this guide. During the session, data is shown in two refresh modes. Auto mode Plays the data back at the selected playback rate. Select the Auto Refresh checkbox to enable auto mode. Manual mode Enables you to advance the samples manually. Click any navigation button to enable manual mode. Manual mode navigation buttons consist of: : To the first sample : To the previous bottleneck : To the previous sample : To the next sample : Forward to the next bottleneck : To the latest sample Using the Performance Management Pack interface 13

14 Manual Log Purge Manual Log Purge is used to delete logged files from the PMP database that are no longer needed. For information about using this tool to delete logged files, refer to Chapter 2 in this guide. Using the Performance Management Pack interface 14

15 Using PMP This chapter provides an overview of PMP functionality. A usage scenario demonstrates setup, administration, and monitoring of servers. The usage scenario provides examples of bottleneck conditions with and without a recommended hardware upgrade, as well as examples of static and offline analysis. Opening the Systems Insight Manager console The Systems Insight Manager console, displayed in an Internet Explorer browser window, shows performance status in the PF column. Icons in this column indicate the current performance state of a server. For additional information about performance states, refer to Chapter 1 of this guide. In the following figure, an amber (major) icon indicates a bottleneck condition exists on the server named pmpserver. This server is referenced in the following sections. Using PMP 15

16 Debugging a server bottleneck condition The following sections detail the appropriate actions to take when a bottleneck condition exists on a server. In this scenario, the server name is pmpserver. Select the server Click the major icon to display the PMP Online Analysis window for pmpserver. The screen displays the server node tree in the left configuration navigation pane and the Status tab in the right pane. The counters displayed in the following figure are selected items from the various components. The Analysis Explanation indicates that at least one node has a problem. The problem or problems with a server can also be seen within the configuration navigation pane. The tree structure in the configuration navigation displays the configuration of each node, down to the individual components monitored by PMP. The icons used in the tree next to a node or component indicate the performance status for that item or the item under the node. The performance status icon for the selected node is also displayed in the Results frame. PMP indicates many problems for the server in this example. Generally, only one node has a problem because bottlenecks tend to mask one another. Using PMP 16

17 Display the memory status Click Memory in the navigation tree to access the memory information and display the status page for memory in the right pane. Related and important counters for memory appear in the Analysis Data table. The explanation details a high average page read rate (reading from disk), and the available physical memory is less than 20 MB. This condition indicates that the system needs more physical memory to handle the load, and this recommendation is made. Many, but not all, recommendations suggest adding hardware. In this example, the situation could have occurred because a new batch job was assigned to run on the server at night. The remainder of this scenario examines other performance information available to assist in making a judgment regarding the problem and determine if immediate action is required to resolve the performance bottleneck. Display the memory graph Select the Graph tab to change the right pane to a graphical display of memory counters. Using PMP 17

18 This graph displays the last 25 samples taken for the server. The duration of the graph is 25 times the sampling rate of 10 seconds, or 4.16 minutes, as shown near the upper-right corner of the screen. The graph displays what occurred on the server from 1:13 to 1:17 P.M. The pattern of the curves is rising, peaking, and declining, which might be caused by the completion of the new batch job. In this case, the problem is over and the performance information is logged to the database for later review using the Offline Analysis tool. Contrasting the graphical display The following sections provide details to further illustrate the power of the graphical display and demonstrate the full depth of analysis. Expand the local storage Click the + icon next to Storage in the configuration tree to expand the tree structure and select the storage node for display. Using PMP 18

19 Display the controller Click the + icon next to SA 5i in the configuration tree to display the tree structure for the Smart Array 5i controller. The arrays defined for that controller and the SCSI bus entries (ports) appear. Using PMP 19

20 Display the port Click the + icon next to Port 1 Internal Drive Cage in the configuration tree to open the tree structure for the storage system. Scroll the pane to the right to display the physical drives on that SCSI bus. Notice that some drives have a major icon next to them. Display the drive Click the drive ID 0: 146G 15K U320 (Array A) to select. The graph displays the performance statistics for that drive over the last 50 minutes. The graph is trending upward to the right and leveling high. This indicates that the system is not returning to normal and might require immediate action. Using PMP 20

21 Display the inventory Select the Inventory tab to display information for the selected drive. Hardware or configuration details for the currently selected device appear. Debugging a network storage bottleneck condition The following sections detail the appropriate actions to take when a bottleneck condition exists on network storage. In this scenario, the server name is pmpserver, sharing network storage MSA1500cs. An amber (Major) icon in the PF column indicates a bottleneck condition exists on the server named pmpserver. Select the server Click the major icon to display the PMP Online Analysis window for pmpserver. The screen displays the server node tree in the left configuration navigation pane and the Status tab in the right pane. The counters displayed in the following figure are selected items from the various components. The Analysis Explanation indicates that at least one node has a problem. Using PMP 21

22 The problem or problems with a server can also be seen within the configuration navigation pane. The tree structure in the configuration navigation displays the configuration of each node down to the individual components monitored by PMP. The icons used in the tree next to a node or component indicate the performance status for that item or the item under the node. The performance status icon for the selected node is also displayed in the Results frame. PMP indicates many problems for the server in this example. Generally, only one node has a problem because bottlenecks tend to mask one another. Using PMP 22

23 Display the storage status Trace the performance issue by following the amber (Major) icon. Click Storage in the navigation tree to access the storage information and display the status page for storage in the right pane. Related and important counters for storage appear in the Analysis Data table. The Analysis Explanation indicates that at least one storage controller or network storage enclosure is reporting a performance issue. The remainder of this scenario examines other performance information available to assist in making a judgment regarding the problem and determine if immediate action is required to resolve the performance bottleneck. Display the network storage status Click SGA04300BE (Enclosure name of MSA1500cs) in the navigation tree to access the storage information and display the status page for storage in the right pane. Related and important counters for storage appear in the Analysis Data table. Using PMP 23

24 The Analysis Explanation indicates that the network storage enclosure is experiencing a performance issue. Display the logical drive under network storage Click Disk 4 in the navigation tree to access the network storage information and display the status page for storage in the right pane. Related and important counters for storage appear in the Analysis Data table. The Analysis Explanation indicates that this logical drive is experiencing a performance issue. Display the network storage enclosure Click next to the SGA04300BE in the navigation tree to access the network storage enclosure page. The Storage Enclosure Online Analysis page appears. This page displays the status page for storage in the right pane. Related and important counters for storage appear in the Analysis Data table. Using PMP 24

25 The Analysis Explanation indicates that this network enclosure is experiencing a performance issue. Using PMP 25

26 Display the array Click Array B (1 drives) in the navigation tree to access the array information and display the status page for the array in the right pane. Related and important counters for the array appear in the Analysis Data table. The Analysis Explanation indicates that high disk activity is detected. Display the hard disk status Click ID 6: 18G 10K U3 (Array B) in the navigation tree to access the hard disk information and display the status page for hard disk in the right pane. Related and important counters for hard disks appear in the Analysis Data table. Using PMP 26

27 The Analysis Explanation indicates that high disk queue is detected. This indicates a performance bottleneck on a hard disk in Array B. Using PMP 27

28 Debugging a VM Host and Guest Bottleneck Condition The following sections detail the appropriate actions to take when a bottleneck condition exists on VM Hosts and Guests. In this scenario, the server name is pmpserver-3, that hosts the VM Guests. An amber (Major) icon in the PF column indicates that a bottleneck condition exists on the server (VM Host) named pmpserver-3. Select the server (VM Host) Click the major icon to display the PMP Online Analysis window for pmpserver-3. The screen displays the server node tree in the left configuration navigation pane and the Status tab in the right pane. The counters displayed in the following figure are selected items from the various components. The Analysis Explanation indicates that at least one node has a problem. The problems with a server can also be seen within the configuration navigation pane. The tree structure in the configuration navigation displays the configuration of each node down to the individual components monitored by PMP. The icons used in the tree next to a node or component indicate the performance status for that item or the item under the node. The performance status icon for the selected node is also displayed in the Results frame. PMP indicates many problems for the server in this example. Generally, only one node has a problem because bottlenecks tend to mask one another. Using PMP 28

29 Display the VM host status Trace the performance issue by following the amber (Major) icon. Click VMWare GSX Server in the navigation tree to access the VM Host information and display the status page for the host in the right pane. Related and important counters for VM Host appear in the Analysis Data table. The Analysis Explanation indicates that the VM Host or at least one VM Guest is reporting a performance issue. The remainder of this scenario examines other performance information available to assist in making a judgment regarding the problem and determine if immediate action is required to resolve the performance bottleneck. Display the VM guests Click prior to the VMWare GSX Server in the navigation tree to access the VM Guests page. The VM Guest Online Analysis page appears. This page displays the status page for VM Host in the right pane. Related and important counters for VM Host appear in the Analysis Data table. Using PMP 29

30 The Analysis Explanation indicates that this VM Host is experiencing a performance issue. Display the VM guest Click, one of the associated VM Guest in the navigation tree to access the VM Guest information and display the status page for the VM Guest in the right pane. Related and important counters for the VM Guest appear in the Analysis Data table. The Analysis Explanation indicates that At least one component has a critical performance issue. Using PMP 30

31 Display the VM guest processor status Click Processor in the navigation tree to access the VM Guest processor information and display the status page for the VM Guest processor in the right pane. Related and important counters for VM Guest Processor appear in the Analysis Data table. The Analysis Explanation indicates that Processor utilization is extremely high (over 90%) and probably causing performance degradation. Using PMP 31

32 Performance Issues with no hardware upgrade recommendation The following scenario provides an example of a recommendation that does not suggest additional hardware. In the following figure, a major status icon is displayed for the processors. The recommendation suggests determining if the processing load can be distributed more evenly across the available processors. This recommendation indicates that more than one logical processor exists in the system and at least one processor is not fully utilized. The recommendation demonstrates not only a non hardware related solution, but also the specificity of PMP. Had this been a different component or subcomponent, the recommendation would have been specific to that component. Using PMP 32

33 Performing a static analysis The following sections provide examples of using static analysis. General Usage Performance issues are often introduced during system configuration. This might be caused by a planning error, an error in following the prescribed configuration path, or a result of many updates to a system over time. Regardless of the cause, PMP can analyze static configurations and make suggestions to areas of concern before a change occurs. From the Systems Insight Manager console toolbar, click Reports>Performance Management Pack Reports>Static Analysis Report, select the pmpserver checkbox, and click Generate Report to display the Static Analysis Report for pmpserver. These results can be printed from the browser. Using PMP 33

34 Half duplex port Scan through the report shown in the following figure. The first potential issue is indicated by the message At least one port is running in Half Duplex mode. PMP indicates that a network port is running half duplex, which can cause a bottleneck. In this case, half duplex was set in error, and it is causing an artificial bottleneck for network traffic over that port. Using PMP 34

35 Unassigned disks The next message that might indicate a problem in the report is One or more physical disks are not assigned to an array. In many cases, this condition might be expected, particularly if online spare drives are configured because they are not part of an array set. However, this condition might be unexpected because of an interrupted array configuration attempt. Using PMP 35

36 Reduced SCSI speed The message At least one drive is running at a reduced SCSI speed on SCSI Port 1 appears in the report. In this example, the HP ProLiant DL380 server was configured correctly with a new Smart Array controller and Ultra-320 drives, but the drives are not running at Ultra-320 speed. Further examination of the hardware reveals an older SCSI cable as a potential problem. Testing reveals that the differential pin on the SCSI cable is bad, causing the drive and controller to revert to SCSI-2 speed for transmission. PMP detected the potential performance problem and helped narrow the cause before any product work on the server. Host bus balancing Although there are no error messages displayed in this static analysis, it is important to note that PMP can help determine how the devices in a system are laid out across the host buses and what issues might arise from bus overloading. Performing Online and Offline Analysis The following sections provide instructions to use PMP Online and Offline Analysis. Online Analysis The PMP Online Analysis tool enables performance data to be viewed from a real-time data stream and provides an intuitive interface to detail the performance status and inventory of monitored servers and their components. In the previous example, Online Analysis is used to determine that the system required more physical memory to handle the assigned load balance. To use Online Analysis, either click the monitored server icon from the Systems Insight Manager PF column, or: 1. From the Systems Insight Manager console toolbar, click Diagnose>Performance Management Pack>Online Analysis. 2. Select the checkbox next to the server or servers for which to view performance data. The checkbox at the top of the column can be used to select all of the servers listed on the page. 3. Click Apply Selections>Run Now. Online Analysis appears in a new window. Using PMP 36

37 IMPORTANT: When Online Analysis is started for a server, an Online Analysis session is started automatically for any licensed network storage enclosure connected to that server. IMPORTANT: As PMP supports VMware ESX 2.5.2, 2.5.3, 2.5.4, 3.0, and 3.0.1, there are differences in the way PMP analyzes servers running with VMware ESX operating systems. If you have VMware ESX operating system installed and you have not configured Virtual Machines, PMP treats this ESX operating system as a server similar to a Linux operating system. However, there is no difference in the data analysis. TIP: If you have VMware ESX operating system installed, and you have configured Virtual Machines, PMP treats this server as a VM host. When PMP identifies the server as a VM host, it is mandatory that it is licensed through VMM. When the VM host is licensed through VMM, PMP collects performance data of the host. However, PMP displays only limited performance data. PMP analyzes performance of the processor subsystem and is presented to the server. In addition, in the Online and Offline Analysis pages, only the Inventory Tab is present for the child nodes of 'Storage', 'NIC' and 'Host Bus' subsystems TIP: Redirect icon for the VM Host will appear only when the associated VM Guests are being monitored. Offline Analysis The Offline Analysis tool enables performance data to be viewed from a database that has been captured and logged over a specified time. This tool enables manipulation of the rate at which data is played back for analysis by speeding or slowing the refresh rate or selecting specific points in the presentation of previously captured events without regard to chronology. In the previous example, it was determined that the system required more physical memory to handle the assigned load balance. Offline Analysis enables examination and analysis of precisely what occurred on pmpserver between 3.01 to 3.37 P.M. when a problem occurred. The Offline Analysis tool is used to view recorded data sessions from the PMP database. To use Offline Analysis: 1. From the Systems Insight Manager console toolbar, click Diagnose>Performance Management Pack>Offline Analysis. 2. Select the checkbox next to the server or servers for which to view performance data. The checkbox at the top of the column can be used to select all of the servers listed on the page. 3. Click Apply Selections>Run Now. 4. Select the start date and refresh rate for which to display performance data. The refresh rate determines the rate at which the logged data is played back. 5. Click Start Offline Analysis. After selecting offline analysis parameters, the session appears as illustrated in the following figure. For information about navigation tools and the tabs provided with this interface, refer to Chapter 1 of this guide. Using PMP 37

38 The following icons are provided for bottleneck navigation: Go back to the previous bottleneck Go forward to the next bottleneck For example, if a status change happens at 6:00 A.M. from green to amber, yellow to amber, or green to yellow, click the next or previous bottleneck navigation button and the Offline Analysis page for 6:00 A.M. appears. However if status changes at 6:00 A.M. from amber to yellow, amber to green, or yellow to green, the next bottleneck button will not navigate to that time. PMP Offline Analysis can detect hardware configuration changes. A message appears when a configuration change is identified, as shown in the following figure. Data reporting Because PMP can be configured to store all performance data measurements analyzed, stored data can be converted to reports. Reports are generated from Systems Insight Manager. The report, when generated for a specific server, provides a summary of the performance statistics for the time range selected. Using PMP 38

39 To generate a report: 1. Click Reports>Performance Management Pack Reports. 2. Click the format in which to generate a report. Available formats are: Static Analysis Report System Summary Report CSV File Generator Server Availability Report 3. Refer to the following sections for the appropriate report type. Using PMP 39

40 Static analysis report 1. A separate browser window appears listing the selected servers. Select the checkbox next to the server for which to generate a report. 2. Enter the appropriate dates in the Report on Data From and Report on Data To fields to determine the period from which to generate the report. Leave these fields blank to generate a report from the current performance data. 3. Click Generate Report. The report appears in a separate browser window. SQL queries list 1. From the Static Analysis Report screen, select the checkbox next to the server for which to generate a list. 2. Enter the appropriate dates in the Report on Data From and Report on Data To fields to determine the period from which to generate the list. Leave these fields blank to generate a list from the current performance data. 3. Click Show SQL queries. The SQL query appears in a separate browser window. NOTE: Static Analysis report is not available for VM Guests. Using PMP 40

41 System summary report 1. A separate browser window appears, listing the selected servers. Select the checkbox next to the server for which to generate a report. 2. Enter the appropriate dates in the Report on Data From and Report on Data To fields to determine the period from which to generate the report. 3. Enter an appropriate file name with an.htm extension in the File Name field. 4. Click Generate Report. The report appears in a separate browser window. SQL queries list 1. From the System Summary Report screen, select the checkbox next to the server for which to generate a list. 2. Enter the appropriate dates in the Report on Data From and Report on Data To fields to determine the period from which to generate the list. 3. Click Show SQL queries. The SQL query appears in a separate browser window. Using PMP 41

42 CSV file generator 1. A separate browser window appears, listing the selected servers. Select the checkbox next to the server for which to generate a report. 2. Enter the appropriate dates in the Extract Data From and Extract Data To fields to determine the period from which to generate the report. 3. Enter an appropriate file name with a.csv extension in the File Name field. 4. Click Generate File. The report appears in a separate browser window. SQL queries list 1. From the CSV File Generator screen, select the checkbox next to the server for which to generate a list. 2. Enter the appropriate dates in the Extract Data From and Extract Data To fields to determine the period from which to generate the list. 3. Click Show SQL queries. The SQL query appears in a separate browser window. Server availability report 1. A separate browser window appears, listing the selected servers. Select the checkbox next to the server for which to generate a report. 2. Enter the appropriate dates in the Report on Data From and Report on Data To fields to determine the period from which to generate the report. 3. Enter an appropriate file name with an.htm extension in the File Name field. 4. Click Generate Report. The report appears in a separate browser window. Using PMP 42

43 SQL queries list 1. From the Server Availability Report screen, select the checkbox next to the server for which you need to generate a list. 2. Enter the appropriate dates in the Report on Data From and Report on Data To fields to determine the period from which to generate the list. 3. Click Show SQL queries. The SQL query appears in a separate browser window. NOTE: Server Availability report is not available for the VM Guests. Using PMP 43

44 PMP maintenance This chapter describes routine maintenance tasks involved with PMP. The following topics are discussed: License Administration Access Levels Monitoring Administration Manual Log Purge Setting Performance Threshold values License administration access levels The Monitoring Administration, Manual Log Purge and Set Performance Threshold pages display information according to the Users and Authorization settings, which are set within Systems Insight Manager. To configure Systems Insight Manager Users and Authorization settings, refer to the HP Systems Insight Manager Installation and Configuration Guide. Table 1 displays the various Users and Authorization levels assigned by Systems Insight Manager and the access rights at the Monitoring Administration, Manual Log Purge and Set Performance Threshold pages for each level. Table 1 Users and authorization levels and rights Level Administrator Operator User Anonymous Access rights Complete access to PMP Monitoring Administration, Manual Log Purge and Set Performance Threshold functions Access to PMP Monitoring Administration and Set Performance Threshold functions No access to PMP Monitoring Administration, Manual Log Purge or Set Performance Threshold functions No access to PMP Monitoring Administration or Manual Log Purge functions If the Unknown Performance status, Error Performance status, Monitoring Administration, Manual Log Purge or Set Performance Threshold pages are left unattended and idle for 15 minutes or more, the browser session expires and the current user level is set to Anonymous as a security precaution. To reactivate the appropriate current user access-level rights after a session has expired: 1. Close the Unknown Performance status, Error Performance status, Monitoring Administration, Set Performance Threshold functions or Manual Log Purge page. 2. Relaunch the page by selecting Options>Performance Management Pack Options from the Systems Insight Manager toolbar or clicking the appropriate icon in the PF column. PMP maintenance 44

45 Licensing Servers To license servers for PMP, use one of the following pages: Configuration page Online Analysis page Licensing Servers using the Configuration page To license servers using the Configuration page: 1. From the HP SIM console toolbar, select Options>Performance Management Pack>Configuration. The Verify Target Systems page appears. 2. Select the servers you need to license and click Next. NOTE: If you need to remove a server from the list, select the server name and select Remove Target. The Licensing Setup page appears. The information in this page is categorized in the following sections: All Licensed Devices This section lists all the devices that have already been licensed. All Devices not available for Licensing This section lists all the devices that cannot be licensed. It also lists the reason why this server cannot be licensed. For example, the device may not be a supported server, or it does not have a serial number or it is part of a configuration that is not supported. Even if the management agents running on the managed node are not supported, the device is not available for licensing. When the device is of an unsupported configuration, run Software Status Polling for the server. In the HP SIM console, select Status Polling>Software Status Polling. In the Verify Target Systems page, select the server and click Run Now. All Devices available for Licensing This section lists all the devices that are available to licensing. PMP maintenance 45

46 3. Click Next. The License unlicensed systems page appears. This page displays the number of available licenses and the number of servers that need to be licensed. If the number of servers to be licensed is more than the number of available licenses, you need to add a key using Add Key. For more information on adding a key, see Adding Licenses section later in this chapter. NOTE: When there are no servers available for licensing, the page displays the Previous and Run Now buttons. Selecting Run Now displays the monitoring page. 4. Select the server that you need to license and click Apply License. The servers are now licensed and can be monitored. NOTE: The servers are licensed if there are sufficient licenses. 5. To monitor the servers, click Run Now. The PMP Monitoring page appears. PMP maintenance 46

47 Adding Licenses While licensing a server, it is possible that the number of servers that need to be licensed exceed the number of licenses that are available. In such cases, a license or a key must be added to license the additional servers. To add a license: 1. In the HP SIM console toolbar, select Deploy>License Manager. The Product License Information pane appears. 2. Select Performance Management Pack and click Manage Licenses. The Manage Licenses pane appears. 3. Click Add Licenses. The Add Licenses pane appears. 4. Enter an available license key. License keys are located on the sticker included with the PMP license kit. 5. Click OK. The added license is displayed in the Manage Licenses page. IMPORTANT: The license key field is case-sensitive. Only numerals and uppercase letters are acceptable entries. 6. Select the servers you need to license and click Apply License. 7. Click Run Now to license the server and to make it available for monitoring. Besides adding a license when attempting to license a server, you can add licenses to the databases independently as well. There are two ways you can add a license to the database: Add a license individually Add a license from a file Adding a License Individually To add a license individually: 1. In the HP SIM console toolbar, select Deploy>License Manager. The Product License Information pane appears. 2. Select Performance Management Pack and click Manage Licenses. The Manage Licenses pane appears. 3. Click Add Licenses. The Add Licenses pane appears. 4. Enter the key in the five text boxes. Be sure to enter five characters in each field. The cursor automatically advances to the next field when the current field is full as you enter the key. Optionally, you can copy and paste a key. NOTE: When you paste the complete key, it can be in the groups of five characters, each group separated by a hyphen. For example, #####-#####-#####-#####-#####. Be sure not to include space between the characters and the hyphens. 5. Click Open to view the details of the key. 6. Click Add License to add the new license to the database. If no error message is displayed, then the license key is valid and will be added to the database. If the license key is invalid, an error message is displayed and the license key is not added to the database. PMP maintenance 47

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