RIAS stands for Remote Installation Assistance Service by NT-ware to remotely assist you on-site and on-demand. RIAS sessions are useful to guide you

Size: px
Start display at page:

Download "RIAS stands for Remote Installation Assistance Service by NT-ware to remotely assist you on-site and on-demand. RIAS sessions are useful to guide you"

Transcription

1 RIAS stands for Remote Installation Assistance Service by NT-ware to remotely assist you on-site and on-demand. RIAS sessions are useful to guide you precisely through the installation routines or configuration screens for troubleshooting purposes. And in case of emergency you can rely on the expert knowledge of the NT-ware expert through direct and instant communication without having to change your location. The service uses an easy to use online desktop sharing tool called Netviewer. This introduction provides a brief summary of the procedure. It is followed by Security Aspects 2, and RIAS with Netviewer 3. The NT-ware expert is either called consultant or NT-ware consultant. The user of the Netviewer client or participant program is either called technician, customer, or participant. Procedure 1. The NT-ware consultant and the on-site technician call each other. 2. The NT-ware consultant starts the consultant program on his PC. Now a session number is created. 3. The on-site technician clicks the link Start a new RIAS session on the Info page of the uniflow Server Configuration. A page with instructions opens up. The technician has to confirm that he has read it. Then the download of the Netviewer client starts automatically (either run or save and run the application). After having started the program, the application asks for a session number. The NT-ware consultant will communicate this session number to the technician. 4. After the technician has entered the session number, a connection is established between the customer s computer and the NT-ware consultant s computer. 1

2 Security Aspects 1.1 Security Aspects Netviewer is equipped with a range of security mechanisms, ensuring that you can use the tool without any concerns regarding data security. Random session number for the establishment of the connection: The nine-digit session number is randomly generated. The number ensures that you are connected to the consultant you wish to communicate with, and that only you, your consultant, and/or invited participants, will take part in the session. It is impossible to establish another session using the same number. In case you lose the connection to the host program, you must ask your NT-ware consultant for another number to start a new session. 128-bit encryption: Each Netviewer session is encrypted with the 128-bit key Blowfish algorithm, which meets the SSL standard. No remote control rights without explicit authorization: By default, the consultant's system is in Watch only mode. The participant's system is in Show only mode. If required, you can grant remote control rights to the consultant. This authorization can however be revoked at any time by pressing the F11 key. Selection of the viewed applications: The application selection tray allows you to choose the programs that will be visible to the NT-ware consultant. Termination of the session is possible at any time by a simple mouse click: Both partners can terminate the Netviewer session at any time by clicking the exit button or the X button. Session recording function: The sessions are recorded for support improvement reasons. On request, the video will be made available to the participant. These recordings cannot be modified. They are automatically deleted four weeks after the issue has been closed. Netviewer software is authenticated: The Netviewer software comes with a VeriSign certificate, guaranteeing that the product is an original software product. You can thus rest assured that the program has not been tampered with in any way. Security assessment and approval: The security assessment, completed by the Fraunhofer Institute for Secure Telecooperation in Darmstadt, and the OPDV approval by the financial group of the German Savings Banks, confirm the security of Netviewer. Firewall: It is not a problem if the customer is located behind a firewall, since the Netviewer works via port 80 with HTTP or via TCP. This means that all users who can access the net via the firm s network are also able to use Netviewer. 2

3 1.2 RIAS with Netviewer This description explains how to use the Netviewer client and how to set up a RIAS session between yourself and your NT-ware consultant. To obtain further information about the topics explained here consult the Netviewer User manual: User manual - Netviewer Meet You start a new RIAS session from the Info webpage of the uniflow Server Configuration. A click on the link Start a new RIAS session will lead you to the information page. This page provides you with the information you need to start your Netviewer session. After you read through the information page select the check box I read the instructions and know how to handle a RIAS session. Click the Next button to pop up the Contact Data screen shown below. Fill in the required information (mandatory) and click the send data and start! button. Clicking Cancel will lead you back to the Info page. During the session your NT-ware consultant will guide you through all the steps necessary to solve your problem. 3

4 First download and install the Netviewer client. It will be offered to you for download by a window titled Do you want to run or save this file? Depending upon which browser you are using, you can either start the program directly after downloading (Internet Explorer), or you must first save the program locally before you can start it. During any Netviewer session, there will always be two roles: your NT-ware consultant who organizes, opens, and directs the Netviewer session, and you, the participant, who enters a session that has already started. Entering the Session Number After installing and starting the Netviewer client, you need to enter the session number into the login dialog as shown below, and confirm your entry by clicking on Connect. Clicking the Exit link at the bottom of the window closes the program. You will receive the nine-digit session number from your NT-ware consultant over the phone. Alternatively, you may have received an invitation in advance with all the necessary session data. The RIAS session between you and the NT-ware consultant will then be established. As soon as the connection is complete, a Netviewer window appears and shows the contents of the consultant's screen. On the right edge of your screen the Netviewer Mini Panel becomes visible. With a click on the Mini Panel, the full Netviewer Control Panel can be displayed. Please note the term Control Panel is used in this chapter with reference to the Netviewer Control Panel. It is not meant to refer to the Windows Control Panel. 4

5 The Control Panel There is a number of important trays within the Control Panel that help you to interact with your consultant: the Application Selection tray, the Monitor tray, the VoIP tray, and the Whiteboard tray. The following is a short introduction to these trays. - Application Selection tray: The Application Selection tray shows a list of all applications running on your computer. This tray allows you to choose the programs that will be visible to the NT-ware consultant. You can either check Show all applications, or individually select the applications you wish to be transferred and unselect those you wish to hide from the consultant. The consultant will only see those applications you select. To get the best results from your NT-ware support session, please also select Transfer desktop, and Transfer task bar and system. - Monitor tray: If, on the Mini Panel, you have switched to SHOW mode, the Monitor will transfer your screen contents including all changes in real time. The Monitor tray provides you with a Start/Pause Button. Use this button to temporarily interrupt transfer of the screen, and switch to a still picture. The view of your screen on the consultants' computer will then be frozen. The Monitor tray also allows you to make adjustments as to how Netviewer will display your screen to the consultant. - VoIP tray: The VoIP tray allows you switch speech transmission via Voice over IP on and off. There are also control slides to adjust the volume and the microphone for your headset. - Whiteboard tray: The Whiteboard function allows session participants to add drawings and marks (visible for everyone) onto the transferred screen. The session partner in SHOW mode can activate the Whiteboard as needed, using the On/Off switch. 5

6 The Mini Panel The Mini Panel is the panel you will use most of the time to control certain aspects of your session - it will indicate when your support session has started. The Mini Panel contains only the most important controls for your support session. All of its controls are also integrated in the Control Panel. The Show/Watch switch toggles the direction of viewing. If it is switched to Show on your side it will be switched to Watch on the consultants' side, and vice versa. When a Netviewer session has started you will be in Watch mode, so you can see your NT-ware consultants' screen. Your consultant will be in Show mode. During the session, this will be toggled to make your screen visible to the consultant. If the consultant is in Watch mode he can activate or deactivate remote control rights using the remote control On/Off switch. If you grant remote control rights to your consultant, he will have the ability to execute mouse and keyboard commands on your computer, whereas you have the power to decide which applications he may see and control remotely. Clicking the security key F11 enables you to immediately deactivate remote control. Exiting the RIAS session: When all tasks are finished, you can exit the RIAS session by clicking the Mini Panel's closing button, or you can close the Netviewer task in the Windows task bar. The Netviewer Confirm screen will pop up. Click Yes for closing and No for continuing the session. Having clicked Yes, both participant and consultant will receive the following pop-up message. Netviewer will not leave behind any files or make any changes to the participant s system after the session is over. 6

Interacting with Users

Interacting with Users 7 Interacting with Users 7 Apple Remote Desktop is a powerful tool for interacting with computer users across a network. You can interact by controlling or observing remote screens, text messaging with

More information

Dell SonicWALL SRA 7.5 Secure Virtual Meeting and Secure Virtual Assist

Dell SonicWALL SRA 7.5 Secure Virtual Meeting and Secure Virtual Assist Dell SonicWALL SRA 7.5 Secure Virtual Meeting and Secure Virtual Assist Document Scope This document describes how to configure and use the Dell SonicWALL SRA Secure Virtual Meeting feature and the Dell

More information

BeamYourScreen Security

BeamYourScreen Security BeamYourScreen Security Table of Contents BeamYourScreen Security... 1 The Most Important Facts in a Nutshell... 3 Content Security... 3 User Interface Security... 3 Infrastructure Security... 3 In Detail...

More information

Web Conferencing with Microsoft Lync TM. Quick Start Guide

Web Conferencing with Microsoft Lync TM. Quick Start Guide Web Conferencing with Microsoft Lync TM Quick Start Guide Web Conferencing with Microsoft Lync i Contents Participate in Online Meetings with Lync Web App... 1 Check Your Meeting Readiness... 1 Join the

More information

TeamViewer 10 Manual Remote Control

TeamViewer 10 Manual Remote Control TeamViewer 10 Manual Remote Control Rev 10.3-201506 TeamViewer GmbH Jahnstraße 30 D-73037 Göppingen www.teamviewer.com Table of contents 1 About TeamViewer 5 1.1 About the software 5 1.2 About the manual

More information

Fingerprint Identity User Manual for the Griaule Biometric Framework 040-0103-01 Rev 1.00

Fingerprint Identity User Manual for the Griaule Biometric Framework 040-0103-01 Rev 1.00 Fingerprint Identity User Manual for the Griaule Biometric Framework 040-0103-01 Rev 1.00 www.griaulebiometrics.com Brazil Phone: 55-19-3289-2108 USA Phone: (408) 490 3438 Fingerprint Identity Index Getting

More information

TeamViewer 7 Manual Meeting

TeamViewer 7 Manual Meeting TeamViewer 7 Manual Meeting TeamViewer GmbH Kuhnbergstraße 16 D-73037 Göppingen www.teamviewer.com Table of contents 1 About TeamViewer... 5 1.1 About the software... 5 1.2 About the manual... 5 2 Basics...

More information

TeamViewer 7 Manual Remote Control

TeamViewer 7 Manual Remote Control TeamViewer 7 Manual Remote Control TeamViewer GmbH Kuhnbergstraße 16 D-73037 Göppingen www.teamviewer.com Table of Contents 1 About TeamViewer... 5 1.1 About the software... 5 1.2 About the manual... 5

More information

WebEx Meeting Center User's Guide

WebEx Meeting Center User's Guide WebEx Meeting Center User's Guide Table of Contents Accessing WebEx... 3 Choosing the scheduler that works for you... 6 About the Quick Scheduler Page... 6 About the Advanced Scheduler... 8 Editing a scheduled

More information

All Rights Reserved. Copyright 2006

All Rights Reserved. Copyright 2006 All Rights Reserved Copyright 2006 The use, disclosure, modification, transfer, or transmittal of this work for any purpose, in any form, or by any means, without the written permission of the copyright

More information

SSL Enforcer Documentation

SSL Enforcer Documentation SSL Enforcer Documentation Introduction Install and Uninstall Getting Started Main Settings Options Log Introduction Today a vast majority of Internet activities like social networking, streaming videos,

More information

TeamViewer 7 Manual Remote Control

TeamViewer 7 Manual Remote Control TeamViewer 7 Manual Remote Control TeamViewer GmbH Kuhnbergstraße 16 D-73037 Göppingen teamviewer.com Table of Contents 1 About TeamViewer... 5 1.1 About the software... 5 1.2 About the manual... 5 2 Basics...

More information

User Manual. 3CX VOIP client / Soft phone Version 6.0

User Manual. 3CX VOIP client / Soft phone Version 6.0 User Manual 3CX VOIP client / Soft phone Version 6.0 Copyright 2006-2008, 3CX ltd. http:// E-mail: info@3cx.com Information in this document is subject to change without notice. Companies names and data

More information

Using Remote Web Workplace Version 1.01

Using Remote Web Workplace Version 1.01 Using Remote Web Workplace Version 1.01 Remote web workplace allows you to access your Windows XP desktop through Small Business Server 2003 from a web browser. 1. Connect to the Internet in your remote

More information

Law Conferencing uses the Webinterpoint 8.2 web conferencing platform. This service is completely reservationless and available 24/7.

Law Conferencing uses the Webinterpoint 8.2 web conferencing platform. This service is completely reservationless and available 24/7. Law Conferencing uses the Webinterpoint 8.2 web conferencing platform. This service is completely reservationless and available 24/7. This document contains detailed instructions on all features. Table

More information

How to Organize and Start a GoToMeeting Videoconference

How to Organize and Start a GoToMeeting Videoconference How to Organize and Start a GoToMeeting Videoconference In orider to organize a meeting and invite others to the video conference, Organizers must first use a GoToMeeting account and then download the

More information

PREDICTIVE DIALER AND REMOTE AGENT SETUP GUIDE

PREDICTIVE DIALER AND REMOTE AGENT SETUP GUIDE PREDICTIVE DIALER AND REMOTE AGENT SETUP GUIDE RELEASE 7 VOICENT AGENTDIALER TM TABLE OF CONTENT I. Overview II. Install and Setup Server III. Test AgentDialer on the Server IV. Use a better headset V.

More information

TeamViewer 9 Manual Meeting

TeamViewer 9 Manual Meeting TeamViewer 9 Manual Meeting Rev 9.2-07/2014 TeamViewer GmbH Jahnstraße 30 D-73037 Göppingen www.teamviewer.com Table of contents 1 About TeamViewer... 5 1.1 About the software... 5 1.2 About the manual...

More information

Mikogo Web Conferencing & Remote Support. User Guide (Windows Version)

Mikogo Web Conferencing & Remote Support. User Guide (Windows Version) Mikogo Web Conferencing & Remote Support User Guide (Windows Version) Table of Contents Register an Account... 3 Download the Software... 3 Start a Session... 4 Informing your Participants to Join the

More information

TeamViewer 8 Manual Remote Control

TeamViewer 8 Manual Remote Control TeamViewer 8 Manual Remote Control Rev 8.1-12/2012 TeamViewer GmbH Kuhnbergstraße 16 D-73037 Göppingen www.teamviewer.com Table of Contents 1 About TeamViewer... 6 1.1 About the software... 6 1.2 About

More information

Quick Start Guide. Web Conferencing & Secure Instant Messaging via Microsoft Office Communications Server 2007. Apptix Live Support: 866-428-0128

Quick Start Guide. Web Conferencing & Secure Instant Messaging via Microsoft Office Communications Server 2007. Apptix Live Support: 866-428-0128 Quick Start Guide Web Conferencing & Secure Instant Messaging via Microsoft Office Communications Server 2007 Apptix Live Support: 866-428-0128 Quick Start Guide / Introduction Page 2 of 6 Quick Start

More information

TeamViewer 8 Manual Meeting

TeamViewer 8 Manual Meeting TeamViewer 8 Manual Meeting Rev 8.1-12/2012 TeamViewer GmbH Kuhnbergstraße 16 D-73037 Göppingen www.teamviewer.com Table of contents 1 About TeamViewer... 5 1.1 About the software... 5 1.2 About the manual...

More information

CONNECT-TO-CHOP USER GUIDE

CONNECT-TO-CHOP USER GUIDE CONNECT-TO-CHOP USER GUIDE VERSION V8 Table of Contents 1 Overview... 3 2 Requirements... 3 2.1 Security... 3 2.2 Computer... 3 2.3 Application... 3 2.3.1 Web Browser... 3 2.3.2 Prerequisites... 3 3 Logon...

More information

Technical Publications. Author: Zultys Technical Support Department

Technical Publications. Author: Zultys Technical Support Department September 09 MXMeeting User Guide Author: Zultys Technical Support Department MXMeeting is a multi-function web collaboration system. The client-server architecture requires Internet connectivity for its

More information

TeamViewer 9 Manual Remote Control

TeamViewer 9 Manual Remote Control TeamViewer 9 Manual Remote Control Rev 9.2-07/2014 TeamViewer GmbH Jahnstraße 30 D-73037 Göppingen www.teamviewer.com Table of Contents 1 About TeamViewer... 6 1.1 About the software... 6 1.2 About the

More information

SonicWALL SSL VPN 3.5: Virtual Assist

SonicWALL SSL VPN 3.5: Virtual Assist SonicWALL SSL VPN 3.5: Virtual Assist Document Scope This document describes how to use the SonicWALL Virtual Assist add-on for SonicWALL SSL VPN security appliances. This document contains the following

More information

Configuring your email client to connect to your Exchange mailbox

Configuring your email client to connect to your Exchange mailbox Configuring your email client to connect to your Exchange mailbox Contents Use Outlook Web Access (OWA) to access your Exchange mailbox... 2 Use Outlook 2003 to connect to your Exchange mailbox... 3 Add

More information

Polycom RealPresence Desktop for Windows

Polycom RealPresence Desktop for Windows 3.1 January 2014 3725-69930-002A Polycom RealPresence Desktop for Windows Trademark Information POLYCOM and the names and marks associated with Polycom's products are trademarks and/or service marks of

More information

Installing LearningBay Enterprise Part 2

Installing LearningBay Enterprise Part 2 Installing LearningBay Enterprise Part 2 Support Document Copyright 2012 Axiom. All Rights Reserved. Page 1 Please note that this document is one of three that details the process for installing LearningBay

More information

Lync 2013 - Online Meeting & Conference Call Guide

Lync 2013 - Online Meeting & Conference Call Guide Lync 2013 - Online Meeting & Conference Call Guide Alteva Hosted Lync Version:00 QUICK LINKS Schedule an Online Meeting Change Meeting Access and Presenter Options Join from a Computer with Lync Installed

More information

Skype for Business User Guide

Skype for Business User Guide Skype for Business User Guide Contents Accessing Skype for Business... 2 Starting Skype for Business for the first time... 2 Subsequent access to Skype for Business... 3 Customising Skype for Business

More information

How To Set Up Dataprotect

How To Set Up Dataprotect How To Set Up Dataprotect This document will show you how to install and configure your computer for a Typical installation. If you have questions about configuring a Custom installation please contact

More information

Unified Communications Using Microsoft Office Live Meeting 2007

Unified Communications Using Microsoft Office Live Meeting 2007 Unified Communications Using Microsoft Office Live Meeting 2007 Text version of online course. Contents Unified Communications... 1 About Microsoft Office Live Meeting 2007... 3 Copyright Information...

More information

CrossLoop Help. What would you like to do? Joining A Session

CrossLoop Help. What would you like to do? Joining A Session 1 of 13 10/10/2007 13:14 "This is outstanding. I can finally connect to other computers without having them forward any ports!" Home Download How It Works FAQs About Help CrossLoop > Help CrossLoop Help

More information

TurboMeeting User Manual

TurboMeeting User Manual TurboMeeting User Manual Version Description Author Published Date 1.00 Initial release Scott Bullock 24.05.2012 1.01 Updated for production Scott Bullock 08.06.2012 release 1.02 Updated Audiobridge info

More information

DataXchange User Guide

DataXchange User Guide Getting Started Thank you for choosing DataXchange as your web conferencing platform. The following guide will direct you through a typical user session when conducting/attending a meeting online. Should

More information

Skype for Business. User Guide. Contents

Skype for Business. User Guide. Contents Skype for Business User Guide Contents What is Skype for Business... 2 Accessing Skype for Business... 2 Starting Skype for Business for the first time... 2 Subsequent access to Skype for Business... 3

More information

Getting started with IMAP for Aggiemail What is IMAP?

Getting started with IMAP for Aggiemail What is IMAP? Getting started with IMAP for Aggiemail What is IMAP? IMAP, or Internet Message Access Protocol, lets you download messages from Aggiemail s servers onto your computer so you can access your mail with

More information

OCS Client Installation - Quick Start Guide. Web Conferencing & Secure Instant Messaging via Microsoft Office Communications Server 2007

OCS Client Installation - Quick Start Guide. Web Conferencing & Secure Instant Messaging via Microsoft Office Communications Server 2007 OCS Client Installation - Quick Start Guide Web Conferencing & Secure Instant Messaging via Microsoft Office Communications Server 2007 MailStreet Live Support: 866-461-0851 Document Revision: March, 2010

More information

Installing NetSupport School for use with the NetSupport School Student extension for Google Chrome

Installing NetSupport School for use with the NetSupport School Student extension for Google Chrome Installing NetSupport School for use with the NetSupport School Student extension for Google Chrome NetSupport School delivers the tools you need to help maximise the effectiveness of computer led teaching

More information

QUICK START GUIDE MONDOPAD/WIN7 009-1488-01

QUICK START GUIDE MONDOPAD/WIN7 009-1488-01 QUICK START GUIDE MONDOPAD/WIN7 009-1488-01 CONTENTS Hardware Setup...3 Windows Setup and Registration Process...3 Microsoft Windows Setup...3 Mondopad Software Registration...4 Microsoft Office Activation...4

More information

Manual - TeamViewer 6.0

Manual - TeamViewer 6.0 Manual - TeamViewer 6.0 Revision TeamViewer 6.0 9947c Table of Contents Table of Contents 1 Scope of Service... 1 1.1 About TeamViewer... 1 1.2 New with Version 6.0... 1 1.3 Functions of Mac and Linux

More information

Introduction to TightVNC. Installation. TightVNC for Windows: Installation and Getting Started. TightVNC Version 2.6 Copyright 2012 GlavSoft LLC.

Introduction to TightVNC. Installation. TightVNC for Windows: Installation and Getting Started. TightVNC Version 2.6 Copyright 2012 GlavSoft LLC. TightVNC for Windows: Installation and Getting Started Introduction to TightVNC TightVNC Version 2.6 Copyright 2012 GlavSoft LLC. TightVNC is a remote desktop software application. It lets you connect

More information

MIKOGO SECURITY DOCUMENT

MIKOGO SECURITY DOCUMENT MIKOGO SECURITY DOCUMENT Table of Contents Page 2. 6. 6. The Most Important Facts in a Nutshell In Detail Application Firewall Compatibility Quality Management: ISO 9001 Certification Data Compression

More information

Remote Desktop Instructions for the Remote PC Running Windows Vista

Remote Desktop Instructions for the Remote PC Running Windows Vista USC Marshall School of Business Academic Information Services Remote Desktop Instructions for the Remote PC Running Windows Vista Remote Desktop allows you to access the files and programs on a computer

More information

Configuring Your Email Client: Eudora 5.x. Quick Reference

Configuring Your Email Client: Eudora 5.x. Quick Reference Configuring Your Email Client: Eudora 5.x Quick Reference Table of Contents Chapter 1. Introduction...1-1 What is an Email Client?...1-1 Who Should Read This Manual?...1-1 POP, IMAP, and SSL: Which Protocol

More information

Enterprise Remote Control 5.6 Manual

Enterprise Remote Control 5.6 Manual Enterprise Remote Control 5.6 Manual Solutions for Network Administrators Copyright 2015, IntelliAdmin, LLC Revision 3/26/2015 http://www.intelliadmin.com Page 1 Table of Contents What is Enterprise Remote

More information

Total Office Top Support Requests

Total Office Top Support Requests Total Office Top Support Requests 1. Support Contacts The Bell Aliant service desk is available Monday Friday: 8:00am 8:00pm (excluding statutory holidays) Call us toll free at 1-888-752-2191 Or, e-mail

More information

Sharp Remote Device Manager (SRDM) Server Software Setup Guide

Sharp Remote Device Manager (SRDM) Server Software Setup Guide Sharp Remote Device Manager (SRDM) Server Software Setup Guide This Guide explains how to install the software which is required in order to use Sharp Remote Device Manager (SRDM). SRDM is a web-based

More information

Table of Contents. Begin Here: Getting Started with WebEx. What is WebEx? Why would I use it?

Table of Contents. Begin Here: Getting Started with WebEx. What is WebEx? Why would I use it? Table of Contents Begin Here: Getting Started with WebEx... 1 Scheduling a Meeting from the WebEx Website... 4 Scheduling a Meeting from Outlook 2010... 5 Selecting Audio Conference Settings... 6 Joining

More information

ISL AlwaysOn 1.0 Manual

ISL AlwaysOn 1.0 Manual Contents 2 Table of Contents Foreword 0 Part I Introduction 3 Part II Security Statement 4 Part III System requirements 6 Part IV Setting up ISL AlwaysOn on a computer 7... 1 Register ISL Online account

More information

Avaya Flare Experience for Windows Quick Reference

Avaya Flare Experience for Windows Quick Reference Avaya Flare Experience for Windows Quick Reference Making voice calls Making a voice call using the dialpad 1. Click the Call button under the center spotlight or press the CONTROL + D keys on your keyboard

More information

Web Conferencing Version 8.3 Troubleshooting Guide

Web Conferencing Version 8.3 Troubleshooting Guide System Requirements General Requirements Web Conferencing Version 8.3 Troubleshooting Guide Listed below are the minimum requirements for participants accessing the web conferencing service. Systems which

More information

MS Live Communication Server managed by TELUS. Getting Started Guide. v. 1.0

MS Live Communication Server managed by TELUS. Getting Started Guide. v. 1.0 MS Live Communication Server managed by TELUS Getting Started Guide v. 1.0 Table of Contents Getting Connected...1 Managing Contacts...2 Searching for a Contact...2 Adding a Contact to Your Contacts List...2

More information

CHARTER BUSINESS custom hosting faqs 2010 INTERNET. Q. How do I access my email? Q. How do I change or reset a password for an email account?

CHARTER BUSINESS custom hosting faqs 2010 INTERNET. Q. How do I access my email? Q. How do I change or reset a password for an email account? Contents Page Q. How do I access my email? Q. How do I change or reset a password for an email account? Q. How do I forward or redirect my messages to a different email address? Q. How do I set up an auto-reply

More information

Movie Cube. User s Guide to Wireless Function

Movie Cube. User s Guide to Wireless Function Movie Cube User s Guide to Wireless Function Table of Contents 1. WLAN USB Adapter Connection...3 2. Wireless Setup...4 2.1 Infrastructure (AP)...5 2.2 Peer to Peer (Ad Hoc)...7 2.3 Settings for PC...8

More information

Exchange 2010. Outlook Profile/POP/IMAP/SMTP Setup Guide

Exchange 2010. Outlook Profile/POP/IMAP/SMTP Setup Guide Exchange 2010 Outlook Profile/POP/IMAP/SMTP Setup Guide September, 2013 Exchange 2010 Outlook Profile/POP/IMAP/SMTP Setup Guide i Contents Exchange 2010 Outlook Profile Configuration... 1 Outlook Profile

More information

Configuring Your Email Client: Eudora 5.x

Configuring Your Email Client: Eudora 5.x Configuring Your Email Client: Eudora 5.x Configuring Eudora for POP 1-1 Table of Contents Chapter 1. Introduction...1-1 What is an Email Client?...1-1 Who Should Read This Manual?...1-1 How Does Email

More information

How To Industrial Networking

How To Industrial Networking How To Industrial Networking Prepared by: Matt Crites Product: Date: April 2014 Any RAM or SN 6xxx series router Legacy firmware 3.14/4.14 or lower Subject: This document provides a step by step procedure

More information

Bb Collaborate Online Rooms Faculty Support Guide

Bb Collaborate Online Rooms Faculty Support Guide Bb Collaborate Online Rooms Faculty Support Guide D2L Services West Chester University of Pennsylvania www.wcupa.edu/d2l 610-436-3350, option 2 Anderson Hall, room 20 d2l@wcupa.edu v10.3 June 2014 Contents

More information

Using TViX Network. NFS mode : You must install the TViX NetShare utility in to your PC, but you can play the TP or DVD jukebox without stutter.

Using TViX Network. NFS mode : You must install the TViX NetShare utility in to your PC, but you can play the TP or DVD jukebox without stutter. Using TViX Network There are two network mode. One is SAMBA mode another is NFS mode. SAMBA mode : You can play the file via network without special program, but the speed is lower than NFS mode. ( Currently,

More information

Mondopad v1.6. Quick Start 009-1489-00

Mondopad v1.6. Quick Start 009-1489-00 Mondopad v1.6 Quick Start 009-1489-00 Contents Hardware Setup... 3 Windows Setup & Registration Process... 3 Microsoft Windows Setup... 3 Register the Mondopad Software... 4 Microsoft Office Activation...

More information

Magaya Software Installation Guide

Magaya Software Installation Guide Magaya Software Installation Guide MAGAYA SOFTWARE INSTALLATION GUIDE INTRODUCTION Introduction This installation guide explains the system requirements for installing any Magaya software, the steps to

More information

TSM for Windows Installation Instructions: Download the latest TSM Client Using the following link:

TSM for Windows Installation Instructions: Download the latest TSM Client Using the following link: TSM for Windows Installation Instructions: Download the latest TSM Client Using the following link: ftp://ftp.software.ibm.com/storage/tivoli-storagemanagement/maintenance/client/v6r2/windows/x32/v623/

More information

How to Remotely View Security Cameras Using the Internet

How to Remotely View Security Cameras Using the Internet How to Remotely View Security Cameras Using the Internet Introduction: The ability to remotely view security cameras is one of the most useful features of your EZWatch Pro system. It provides the ability

More information

Allworx Installation Course

Allworx Installation Course VPN Hello and welcome. In the VPN section we will cover the steps for enabling the VPN feature on the Allworx server and how to set up a VPN connection to the Allworx System from your PC. Page 1 VPN The

More information

Blackboard Collaborate Classroom in Desire2Learn. Presenters

Blackboard Collaborate Classroom in Desire2Learn. Presenters Blackboard Collaborate Classroom in Desire2Learn Presenters Copyright 2014 Information Technology Services Kennesaw State University This document may be downloaded, printed, or copied, for educational

More information

MiraCosta College now offers two ways to access your student virtual desktop.

MiraCosta College now offers two ways to access your student virtual desktop. MiraCosta College now offers two ways to access your student virtual desktop. We now feature the new VMware Horizon View HTML access option available from https://view.miracosta.edu. MiraCosta recommends

More information

How to set up your Secure Email in Outlook 2010*

How to set up your Secure Email in Outlook 2010* How to set up your Secure Email in Outlook 2010* This guide is for hosting clients who are hosting their email with us. If you are using a third party email, you should not use these instructions. 1. Open

More information

For Organizers (Hosts) at OSU

For Organizers (Hosts) at OSU Adobe Connect Pro 9.1 Overview For Organizers (Hosts) at OSU Getting Started 1. Access Adobe Connect Pro Central via this URL: http://oregonstate.adobeconnect.com 2. Login using your email address and

More information

Getting Started. Sign in and get started. If you re already logged on to your organization s network, sign in by starting Lync.

Getting Started. Sign in and get started. If you re already logged on to your organization s network, sign in by starting Lync. Getting Started Sign in and get started If you re already logged on to your organization s network, sign in by starting Lync. 1. On the Windows taskbar, click Start, click All Programs, click Microsoft

More information

User Guide PUSH TO TALK PLUS. For Android

User Guide PUSH TO TALK PLUS. For Android User Guide PUSH TO TALK PLUS For Android PUSH TO TALK PLUS For Android Contents Introduction and Key Features...4 PTT+ Calling to Individuals and Groups...4 Supervisory Override...4 Real-Time Presence...4

More information

Hosted VoIP Phone System. Desktop Toolbar User Guide

Hosted VoIP Phone System. Desktop Toolbar User Guide Hosted VoIP Phone System Desktop Toolbar User Guide Contents 1 Introduction... 3 1.1 System Requirements... 3 2 Installing the Telesystem Hosted VoIP Toolbar... 4 3 Accessing the Hosted VoIP Toolbar...

More information

2010 Ing. Punzenberger COPA-DATA GmbH. All rights reserved.

2010 Ing. Punzenberger COPA-DATA GmbH. All rights reserved. 2010 Ing. Punzenberger COPA-DATA GmbH All rights reserved. Distribution and/or reproduction of this document or parts thereof in any form are permitted solely with the written permission of the company

More information

V1.0 Sarah Gyles, IT Services To find out more about this system web.anglia.ac.uk/it/software/learningtechnology/tidebreak

V1.0 Sarah Gyles, IT Services To find out more about this system web.anglia.ac.uk/it/software/learningtechnology/tidebreak Tidebreak TeamSpot V1.0 Sarah Gyles, IT Services To find out more about this system web.anglia.ac.uk/it/software/learningtechnology/tidebreak Teamspot is the software used on each of our collaboration

More information

Installing the Software... 1 Using the System Tray Icon... 5 Restoring the System Tray Icon... 6

Installing the Software... 1 Using the System Tray Icon... 5 Restoring the System Tray Icon... 6 Contents Getting Started... 1 Installing the Software... 1 Using the System Tray Icon... 5 Restoring the System Tray Icon... 6 Managing Your Drives... 8 Adjusting the Power Setting... 8 Testing Your Drive...11

More information

Sharperlight TeamViewer Online Support

Sharperlight TeamViewer Online Support Sharperlight TeamViewer Online Support www.sharperlight.com info@sharperlight.com 2 Sharperlight TeamViewer Online Support Overview Where a customer needs direct assistance, the Sharperlight Support Team

More information

Security Policy Revision Date: 23 April 2009

Security Policy Revision Date: 23 April 2009 Security Policy Revision Date: 23 April 2009 Remote Desktop Support Version 3.2.1 or later for Windows Version 3.1.2 or later for Linux and Mac 4 ISL Light Security Policy This section describes the procedure

More information

UMMS SSL VPN Instructions

UMMS SSL VPN Instructions UMMS SSL VPN Instructions The document contains the following sections: 1. Introduction 2. Prerequisites 3. Supported software platforms 4. Browser configuration 5. Logon to the UMMS SSL VPN 6. Launching

More information

Remote Monitoring and Control of the R&S RTO with a Web Browser Application Note

Remote Monitoring and Control of the R&S RTO with a Web Browser Application Note Remote Monitoring and Control of the R&S RTO with a Web Browser Application Note Products: R&S RTO1012 R&S RTO1014 R&S RTO1022 R&S RTO1024 This application note describes remote operation or monitoring

More information

E-Map Application CHAPTER. The E-Map Editor

E-Map Application CHAPTER. The E-Map Editor CHAPTER 7 E-Map Application E-Map displays the monitoring area on an electronic map, by which the operator can easily locate the cameras, sensors and alarms triggered by motion or I/O devices. Topics discussed

More information

Dianne Harrison Ferro Mesarch

Dianne Harrison Ferro Mesarch Instructions for Fuze Web Conferencing Recommended Hardware, Software and Settings...2 Hardware... 2 Software... 2 Video Settings... 2 Audio Settings... 2 Content Settings... 2 Creating a Fuze Account...3

More information

Getting Started Guide for WebEx Hosts and Presenters. Scheduling a Meeting in Outlook

Getting Started Guide for WebEx Hosts and Presenters. Scheduling a Meeting in Outlook Getting Started Guide for WebEx Hosts and Presenters Scheduling a Meeting in Outlook First, install the WebEx Productivity Tools. Then you can schedule your online Meeting using Outlook just like you schedule

More information

UniCom with Office Communicator and Live Meeting. Quick Start Guide

UniCom with Office Communicator and Live Meeting. Quick Start Guide UniCom with Office Communicator and Live Meeting Quick Start Guide Table of Contents Understanding UniCom and Office Communicator... 1 What is UniCom?... 1 What Is Office Communicator?... 1 Who Can Use

More information

Brands and registered trademarks are used without separate marking. These belongs to its respective owners.

Brands and registered trademarks are used without separate marking. These belongs to its respective owners. COMIREL AsnomTAPIduo Disclaimer Brands and registered trademarks are used without separate marking. These belongs to its respective owners. Date 23.08.2010 2008-2010 by COMIREL Ralf Müting Version 01.12.01.01

More information

Personal Videoconferencing: Using the Video Window (PC or Mac)

Personal Videoconferencing: Using the Video Window (PC or Mac) Personal Videoconferencing: Using the Video Window (PC or Mac) When you use Personal Videoconferencing with a PC or Mac personal computer, the video call occurs within a window separate from the OTNhub

More information

Intel Unite Solution. Standalone User Guide

Intel Unite Solution. Standalone User Guide Intel Unite Solution Standalone User Guide Legal Disclaimers & Copyrights All information provided here is subject to change without notice. Contact your Intel representative to obtain the latest Intel

More information

UC-One. Epik. UC-One Quick Guide. Quick Guide For Apps. Why we love UC-One

UC-One. Epik. UC-One Quick Guide. Quick Guide For Apps. Why we love UC-One Quick Guide For Apps Epik UC-One UC-One is part of our Epik suite enabling you to access all your communication services, telephony, video, IM and presence from any supported device. Contact Integration

More information

User Manual V1.0. Remote Software

User Manual V1.0. Remote Software User Manual V1.0 Notice: The information in this manual was current when published. The manufacturer reserves the right to revise and improve its products. All specifications are therefore subject to change

More information

Security. The user and group account information for LookoutDirect 4 is kept in the Lookout.sec file, installed in your Windows SYSTEM directory.

Security. The user and group account information for LookoutDirect 4 is kept in the Lookout.sec file, installed in your Windows SYSTEM directory. 6 This chapter describes the two types of LookoutDirect operational security: network security and control security. Viewing security is primarily based in control security. You can use either or both

More information

Troubleshooting AVAYA Meeting Exchange

Troubleshooting AVAYA Meeting Exchange Troubleshooting AVAYA Meeting Exchange Is my browser supported? Avaya Web Conferencing supports the following browser clients for joining conferences (with the described limitations). The supported browsers

More information

Personal Call Manager User Guide. BCM Business Communications Manager

Personal Call Manager User Guide. BCM Business Communications Manager Personal Call Manager User Guide BCM Business Communications Manager Document Status: Standard Document Version: 04.01 Document Number: NN40010-104 Date: August 2008 Copyright Nortel Networks 2005 2008

More information

Using NJCU VPN to Connect to Your Work Computer

Using NJCU VPN to Connect to Your Work Computer NEW JERSEY CITY UNIVERSITY Rossey Hall, Room 58 201-200-3350 Using NJCU VPN to Connect to Your Work Computer Important: These instructions are for a Windows 7 computer running Internet Explorer version

More information

How to Set Up Your. Email Account

How to Set Up Your. Email Account How to Set Up Your Email Account Contents Outlook 2002 (Office XP)... 3 Outlook 2003 (Office 2003)... 6 Outlook 2007 (Office 2007)... 10 Outlook 2010 (Office 2010)... 14 Outlook Account Setup Page 2 HOW

More information

Remote Monitoring and Control of the R&S FSV with a Web Browser

Remote Monitoring and Control of the R&S FSV with a Web Browser Rohde & Schwarz Products: R&S FSV3, R&S FSV7, R&S FSV13, R&S FSV30 Remote Monitoring and Control of the R&S FSV with a Web Browser Application Note This application note describes remote operation or monitoring

More information

Safe internet for business use: Getting Started Guide

Safe internet for business use: Getting Started Guide Safe internet for business use: Getting Started Guide Table of Contents 1. Preface 1 2. Before You Install 2 2.1 Disabling Firewalls 2 2.2 About Accelerators 3 3. About Profiles 4 4. Installation and Initial

More information

BigConnect v1.x. Software Guide 009-1525-00

BigConnect v1.x. Software Guide 009-1525-00 BigConnect v1.x Software Guide 009-1525-00 Contents Overview...3 Installation...3 Launch BigConnect...7 Minimize BigConnect...7 Exit BigConnect...7 BigConnect Home Page...8 Call Management...11 Make a

More information

Configure Web Conference Parameters Through The Web Conference Administration User Interface.

Configure Web Conference Parameters Through The Web Conference Administration User Interface. Configure Web Conference Parameters Through The Web Conference Administration User Interface. Once the ShoreTel Service Appliance 100 has been installed and configured in ShoreTel Director, the Web Conference

More information

Remote Client Program... 3. Web Client... 39

Remote Client Program... 3. Web Client... 39 Remote Client / Web Client USER MANUAL T Series Digital Video Recorder Remote Client Program... 3 Remote Client Program Installation... 4 Remote Client... 6 Main Window... 6 Site Registration... 7 Group

More information

Outlook 2010 Setup Guide (POP3)

Outlook 2010 Setup Guide (POP3) Versions Addressed: Microsoft Office Outlook 2010 Document Updated: 8/31/2012 Copyright 2012 Smarsh, Inc. All rights Purpose: This document will assist the end user in configuring Outlook 2010 to access

More information