Organization and Program Information

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1 Bachellor of Applliied Busiiness Internatiionall Busiiness Management

2 1 Organization and Program Information 1.1 Submission Title Page Full Legal Name of Organization: Conestoga College Institute of Technology and Advanced Learning Operating Name of Organization: Conestoga College Institute of Technology and Advanced Learning Common Acronym of Organization: URL for College Homepage: Proposed Degree Nomenclature: Date of Submission: September 2004 Location Where Program to be Delivered: Bachelor of Applied Business International Business Management Doon Campus Person Responsible for this Submission Name/Title: Frank Mensink, Dean, School of Business Full Mailing Address: 299 Doon Valley Drive Kitchener, ON N2G 4M4 Telephone: (519) , ext Fax: (519) Site Visit Coordinator Name/Title: Jal C. Wadia, Director, Strategic Projects Full Mailing Address: 299 Doon Valley Drive Kitchener, ON N2G 4M4 Telephone: (519) , ext Fax: (519) Chair, Board of Governors Name: Full Mailing Address: William Dahms 299 Doon Valley Drive Kitchener, ON N2G 4M4 Telephone: (519) , ext Fax: (519)

3 1.2 Table of Contents Section of Submission Binder Tab Sub Section Page No 1. Title Page 1 Appendix 1.1 Submission Title Page Appendix 1.2 Table of Contents Executive Summary 2 Appendix 2.1 Executive Summary Program Abstract 3 Appendix 3.1 Program Abstract Program Degree-Level Standard 4 Appendix Degree-Level Summary Admissions, Promotion, Graduation 5 Standard Appendix Table and Policy: Program Admissions Requirements Appendix Admissions Policies and Procedures for Mature Students Appendix Credit Transfer/Recognition Policies Appendix Advanced Placement Policies Appendix 5.2 Table: Promotion and Graduation Requirements 6. Program Content Standard 6 Appendix Professional/Accreditation or Other Requirements Appendix Letters of Support: Professional/Accreditation or Other Requirements Appendix 6.3 Table: Program Level Learning Outcomes Appendix Questions and Table: Program Hour/Credit Conversion Justification Appendix A Table: Academic Course Schedule Full-Time Studies Appendix B Table: Academic Course Schedule Part-Time Studies Appendix Table: Course Descriptions and Learning Outcomes Appendix Program Structure Requirements Appendix Table: Work Experience Outcomes A B

4 Section of Submission Binder Tab Sub Section Page No 7. Program Delivery Standard 7 Appendix 7.1 Quality Assurance Policies Appendix Policy on Student Feedback Appendix Student Feedback: Criteria and Instruments Appendix 7.3 On-Line Learning Capacity to Deliver Standard 8 Appendix 8.1 College Key Performance Data Appendix 8.2 Related KPI Data Appendix 8.3 Program Strengths and Program Appropriateness Appendix 8.5 Policies on Faculty Appendix 8.6 Table: Enrolment Projections and Staffing Implications Appendix Table: Library Resources Appendix Table: Computer Access Appendix Table: Classroom Space Appendix Table: Laboratories/ Equipment Appendix Resource Renewal and Upgrading Plans Appendix 8.8 Table: Support Services Credential Recognition Standard 9 Appendix 9.1 Program Design and Credential Recognition Appendix 9.2 Consultation Regulation and Accreditation 10 Standard Appendix Current Regulatory or Licensing Requirements Appendix Letters of Support From Regulatory/Licensing Bodies 11. Program Evaluation Standard 11 Appendix 11.1 Periodic Review Policy and Schedule 12. Academic Freedom and Integrity 12 Standard Appendix Policy on Academic Freedom Appendix Policy on Academic Honesty Appendix Information and Compliance Plan

5 Section of Submission Binder Tab Sub Section Page No Appendix 12.2 Policy on Intellectual Products Appendix 12.3 Policy on Ethical Research Practices Student Protection Standard 13 Appendix 13.1 Academic Calendar Information Appendix 13.2 Student Protection Policies Appendix 13.3 Student Protection Information 14. Economic Need Appendix 14.1 Evidence of Economic Need Appendix 14.2 Employer Support Appendix 14.3 Student Interest 15. Non-Duplication of Programs 15 Appendix 15.1 Similar/Related College Programs Appendix 15.2 Similar/Related University Programs 16. Optional Material Appendix 16.1 Bibliography Appendix 16.2 Conestoga College Strategic Plan Appendix 16.3 Degree Level Outcome Analysis Appendix 16.4 Conestoga College Quality Manual Appendix 16.5 Applied Business Degree Current Postings Appendix 16.6 Comparison Bachelor of Applied Business International Business Management and CCHRA/HRPAO Required Competency Areas

6 2 Executive Summary 2.1 Executive Summary Proposed Credential Nomenclature Bachelor of Applied Business International Business Management Anticipated Program Start Date September 2005 Program Description The proposed applied baccalaureate degree in International Business Management is designed to prepare students to handle managerial issues in Human Resources and Operations Control requiring contextual knowledge of international business practices. The goal is to provide graduates with the ability to bring people, process and technology together to achieve improved performance in business, whether that business operates in the domestic or international arena. This program is Conestoga s sixth application to offer an applied baccalaureate degree program. The College submitted a proposal in December 2003 to deliver the Bachelor of Applied Health Sciences - Health Informatics Management program starting in September Conestoga has four approved applied degree programs: Bachelor of Applied Technology - Architecture - Project and Facility Management, September 2003 start. Bachelor of Applied Technology - Integrated Advanced Manufacturing Technologies, September 2003 start. 2-1

7 Bachelor of Applied Technology - Integrated Telecommunication and Computer Technologies, September 2004 start. Bachelor of Applied Technology - Advanced Manufacturing Technologies - Wood and Composite Products, September 2005 projected start date. Graduates of this four-year co-op program will possess a blend of applied business skills that will enable them to function as flexible and versatile business generalists in an international context. The program will meet the needs of typical entry level positions and allow the graduate to eventually move into supervisory or managerial roles within either domestic or international business environments. Graduates of this program will develop competencies in designing, implementing and monitoring sound business practices in order to improve organizations at tactical, operational, or strategic levels. Specific emphasis will be placed on equipping students with the competencies required to move, after appropriate experience, into roles as front line supervisors in a wide variety of sectors. During their course of study, students will acquire knowledge and skills enabling them to effectively handle the specific challenges and opportunities presented by globalization including: effectively managing a multicultural workforce, managing risk, dealing with international suppliers and clients, establishing and managing international facilities, and gaining entry into an international marketplace. Specific focus will be given to issues requiring cross functional integration of activities. 2-2

8 The Curriculum Design Schematic and the Curriculum Sequence on the following pages capture the essence of the program. The learning in the first two years of the program emphasizes the attainment of fundamental business knowledge. Each course includes a required context of international practices. This international context is delivered through a mix of stand-alone courses and standard business courses in which international business practices are infused into the curriculum. Essential employability skills focus on Critical Thinking, Ethical Reasoning, Personal and Self-Awareness, Interpersonal and Group Dynamics, and Interpersonal Conflict Management. Some of these are introduced in a Foundation Module of four weeks that all degree students take when they start the program. The Foundation Module introduces students to the program and lays the groundwork for the learning of teamwork and other generic skills. The second two years of the program offer specialization in both Operations Control and Human Resources. These two themes are evident in stand-alone and cross-functional integration courses. The co-op work term(s) and the consulting/integration project courses in the final three semesters of the program allow for real life application of the theories learned. The free electives in liberal studies provide necessary breadth to the program. There is a strong need for a program that equips students with the supervisory and managerial competencies needed within an increasingly international and multicultural economy. This requires a unique graduate, trained and educated in a hybrid program environment which provides both hands-on exposure to the global and multicultural issues facing business as well as solid grounding in the hands-on practices of effective business management and employee supervision. 2-3

9 CURRICULUM DESIGN SCHEMATIC International Business Finance and Accounting Co-op / Consulting Integration Projects Cross Functional Integration Courses Operations Control International Trade Quantitative Analysis Marketing Organizational Behaviour Human Resources Supervision Economics Essential Employability Skills Business Law Information Technology L i b e r a l S t u d i e s Legend: International Context Business Fundamentals Primary Themes Integration Generic Skills Electives 2-4

10 CURRICULUM SEQUENCE Bachelor of Applied Business - International Business Management Term Competency Clusters Generic/Essential Employability Skills Quantitative Analysis International Context Human Resources Management Operations Control And IT Liberal Studies YEAR 1 FOUNDATIONS (4 Weeks) Interpersonal Group Dynamics Mathematics Computing World Cultures Personal and Self Awareness Skills Science Technology and Society 1 YEAR 1 SEMESTER 1 (13 Weeks) Critical and Creative Thinking Skills Introduction to Micro Economics Introduction To Business With International Applications International Communications Business Math Macro Economics Science Technology and Society 2 YEAR 1 SEMESTER 2 (15 Weeks) Interpersonal Conflict Management Applied Statistics and Research Methods International Economics and Trade Organizational Behaviour Information Management Language Elective 3 SUMMER BREAK 4 YEAR 2 SEMESTER 1 (15 Weeks) Ethical Reasoning Skills Accounting for Managers International Marketing Manufacturing Concepts Humanities and Social Science Supervisory Practices In An International Environment 5 YEAR 2 SEMESTER 2 (15 Weeks) Applied Communications Business Law In The Domestic And International Contexts Human Resources Management Operations Management Humanities and Social Science Applied Information Technology 6 SUMMER BREAK 7 YEAR 3 SEMESTER 1 (15 Weeks) Career Development - Co-op Preparation Finance for Managers International Labour Economics/Markets Training and Development Project Management Humanities and Social Science Staffing-Recruitment and Selection 8 YEAR 3 SEMESTER 2 (15 Weeks) Managing Business Performance (Multinationals) Consulting/Integration Project I Labour and Employee Relations Human Resources Information Systems Logistics and Supply Chain Management Humanities and Social Science 9 CO OP OPPORTUNITY 4 MONTHS 10 CO OP OPPORTUNITY 4 MONTHS 11 YEAR 4 SEMESTER 1 (15 Weeks) International Business Planning and Strategy Learning Organizations Consulting/Integration project II Organizational Effectiveness I - OD Quality Management Humanities and Social Science 12 YEAR 4 SEMESTER 2 (15 Weeks) Consulting/Integration project III Strategic Compensation Management Business Process Reengineering Humanities and Social Science Stake Holder Management Organizational Effectiveness II - Change Mgmt 2-5

11 Program Strengths The major strengths of the Bachelor of Applied Business International Business Management program are as follows: The course content and learning opportunities are designed to provide breadth across all management functions. It provides a unique marriage of two specialization areas: operations control and human resources. The depth in each area meets or exceeds that covered in other degrees in each specialization. The program is built on the philosophy that hands-on practice is essential for students to successfully complete the program outcomes and function effectively as graduates in supervisory positions. The program design requires students to complete three Integration/Consulting projects, one in each of the last three semesters. In these projects the student will consolidate the theory and skills learned. Each project will focus on the application of theory and skills in different business settings. Two four-month co-op work term opportunities will provide students with additional experiences to apply and synthesize the knowledge and skills learned in the program in a variety of business settings. Courses that stress fundamental business knowledge in the first two years of the program include international components. Unique courses such as Stakeholder Management, Learning Organizations, Business Performance Management and Business Process Re-engineering are included in the program. Program Outcomes The following program outcomes state the knowledge, and skill competencies acquired by the graduate of the program. There is a direct relationship between the program outcomes, courses, and course outcomes. The outcomes are hierarchical. The program outcomes identify the 2-6

12 broad range of knowledge and skills in the program while the course outcomes provide the detailed specific knowledge and skills that need to be achieved to meet the overall program outcomes. Appendix 6.3 identifies the relationship between the program outcomes and the courses. The Curriculum Sequence (page 2-5) also identifies two four-month work term opportunities and three consulting/integration projects for students to integrate and apply the knowledge and skills learned. The successful completion of this program will enable the graduate to: 1. Develop operating programs, policies and practices which are aligned with overall organizational goals and objectives in both domestic and international settings. 2. Critically assess a business situation to identify both domestic and international opportunities and constraints. 3. Demonstrate an understanding of the knowledge and skills involved with managing global business functions by applying the skills and knowledge within a variety of management disciplines. 4. Design, implement and monitor initiatives geared towards improving the quality, effectiveness and efficiency of employees, processes, functions or businesses. 5. Develop cross functional business processes which address stakeholder needs and which utilize financial, human and capital resources to improve productivity, innovation, quality and customer satisfaction in a socially and ethically responsible manner 6. Foster a positive employee relations climate through the situationally appropriate and effective design and implementation of human resource programs and policies that recognize and value a diverse workforce. 7. Identify opportunities for risk avoidance programs and apply risk management techniques to specific business situations. 2-7

13 8. Develop situation-specific metrics to track the performance of employees, processes, functions or businesses. 9. Manage employee and organizational information and administration systems through the effective use of information technology which is culturally, legally and ethically appropriate. 10. Develop operating policies and procedures which are legally compliant and ethically and culturally appropriate. 11. Communicate effectively in either domestic or international settings. 12. Apply the concepts of human relations, organizational behaviour and leadership to the development and enhancement of multidisciplinary teams in culturally appropriate ways. 13. Apply the principles and skills of business management and leadership in either domestic or international situations. 14. Adhere to professional codes and standards. 15. Develop plans for lifelong learning and professional development. 16. Apply the knowledge, skills, attitudes and behaviours gained through the program in both coop work terms and the integrated project work. 17. Demonstrate an understanding of essential employability skills including: group dynamics, critical and creative thinking skills, communication and ethical reasoning skills, and an ability to apply these skills in a variety of contexts. 18. Evaluate one s own performance citing areas of strength and areas for improvement. 2-8

14 Needs Assessment Data generated by the Skills Dialogue 1 survey indicate the strong desire of employers to have graduates who have a blend of hard and soft skills. Additional research into managerial skill gaps confirmed this need for a blend of skills to improve career mobility and flexibility. This program, through its emphasis on human resources as one of its primary themes, will fulfill the academic requirements and prepare students to write qualifying exams for the Certified Human Resources Professional (CHRP) designation. Starting in 2011, students wishing to enter the human resource field and to attain the CHRP designation in Ontario will be required to have a degree. The Human Resources Professionals Association of Ontario (HRPAO) has agreed that an applied degree from Ontario Colleges would satisfy this requirement. Emphasis on the second theme of the program, Operations Control, is the result of the strong manufacturing base in the area. Many of the skills learned in the program (process mapping, quality control, project management) are transferable to non-manufacturing settings as well. A large number of local firms are global players. Over 55% of regional GDP is oriented to international trade and 31% of local firms are foreign owned. The region is home to a very culturally diverse workforce. The local region has a particular need for graduates to be aware of international business methods and processes. Our letters of support clearly indicate the need. The following comments are drawn from the employer letters in Appendix and letters from community organizations in Appendix Administered by Conestoga College in partnership with Communitech Association Inc. and Human Resources Development Canada, Kitchener, SKILLSdialogue, an extensive survey to identify high priority demand in Waterloo Region and the Counties of Wellington and Perth,

15 there is an increasing need to hire employees with advanced management and supervisory skills and knowledge. Jennifer Horne, Manager, Human Resources Krug we think there is a strong economic need for this proposed program. Michael Thibodeau, Human Resources Manager Lear Canada Out of the 1022 business listed in our current business and industrial directory, 36% are exporting industries and this number continues to grow. Companies depend and value well trained graduates, especially those equipped with supervisory and managerial competencies. This asset is certainly needed in our increasingly international environment. Bozena Densmore, Director, Economic Development City of Cambridge...your degree in international business is something that will fill a need and be a valuable addition in today s competitive business market. In fact, it may be a program that our existing team members may want to access. Ray Tanguay, President Toyota Motor Manufacturing Canada Inc. I believe the proposed program, as outlined, will fill a niche in the current local educational landscape. Paul Eichinger, Director, Economic Development and Marketing City of Waterloo. 2-10

16 we feel that the graduates of this program will possess a unique skill set which will be a valuable addition to today s internationally competitive business environment. Ron Simmons, President CompX, Waterloo The Mission for the is to champion innovation and excellence in the development and delivery of education and training; to serve responsibly the diverse and everchanging needs of the community; and to inspire students and employers to strive toward their highest potential. The College s Strategic Planning document states that the College will maintain a high level of academic excellence by using information technology, partnerships and applied degree programs to develop programs to meet the needs of employers for welleducated, technically-competent and highly-skilled graduates. In total, approximately 6,000 full-time and 32,000 part-time students attend Conestoga College ITAL. The School of Business has approximately 1900 full-time and 150 part-time students. The majority of the students are enrolled in 3-year Business Administration programs. Programs are also offered in Hospitality, Office Administration, and General Business programs. The School offers post-diploma, post-degree programs in Human Resources Management and Accounting and Information Technology. Through cooperation agreements with the University of Windsor (UW) and Southern Alberta Institute of Technology (SAIT), students graduating from the Business Administration Accounting diploma program can complete the course requirements for the Bachelor of Business Studies (UW) and Bachelor of Applied Business Administration (SAIT) at the Doon campus. 2-11

17 The School of Health Sciences, Community Services, and Bio Technology offers a number of post-secondary program to approximately 1750 full-time students. The fully integrated 4-year Nursing Degree (B.Sc.N.) with McMaster University and Mohawk College is one of the largest provincial collaborations and one of the most positive partnerships with over 350 students. The School offers 20 post-diploma, health and community certificate programs through continuing education on a part-time basis. The School of Liberal and Media Studies delivers all post-secondary liberal studies elective courses and most of the communications and essential employability skills courses. The School also delivers English as a Second Language programs to international students registered in mathematics programs at the University of Waterloo and to students registered at the College. Student enrolment in preparatory and media programs total 650 students. The School of Engineering and Information Technology offers over 20 full-time programs to approximately 1700 students. The School, in collaboration with the Schools of Business, and Liberal and Media Studies, offers applied degree programs to approximately 110 students since September The development of the Bachelor of Applied Business - International Business Management program is a co-operative initiative involving the schools of Business, Engineering and Information Technology, and Liberal and Media Studies. Conestoga has a history of fiscal responsibility. Over the past 5 years, the private sector has donated in excess of $ 6.9 million cash and $ 7.5 million of equipment. The College will continue on this path of entrepreneurship and seek support from various industrial partners for program start-up and on-going professional development costs. The College has clearly demonstrated enthusiastic commitment to leading edge initiatives consistent with its mission and strategic directions (Strategic Plan ). The program is designed to build on the College s strengths and to further increase its value to the Ontario 2-12

18 economy. Additionally, the Ontario Colleges Key Performance Indicators are a clear barometer of the strengths of the College and have identified Conestoga as the number one college for the past six years. We are confident that with appropriate program weighting, higher than diplomalevel tuition fees, and continued industry support we can deliver this program successfully. It is fundamentally important to the College and future graduates of this program that the credential be recognized both as a foundation for further study at the post-graduate level and as a point of entrance requirement for professional bodies. Letters of support from program directors from the University of Western Sydney and York University indicate that graduates from this program are likely to be eligible for entry into Masters programs. (See letters of support in Appendix 9.1). Projected Enrolment The College intends to admit 40 students per academic year until its first class graduates, after which it may add an additional section of 40 students in year three of the program to accommodate those graduates of three-year business diploma programs wishing to bridge into the degree program. The students higher academic standing, the foundation module, orientation and the College s counseling support should ensure a low attrition rate. It is also the intention to encourage international students to enroll in the program. It is expected that the involvement of these students would heighten the international context component of the program. Initial survey results from our international agents indicate that there would be significant interest in the international community. Letters from some of these agents are included in Appendix 9. The College employs highly educated and experienced teachers. Many of these teachers hold professional designations, master s and/or doctorate degrees. The College will capitalize on this dedicated faculty, and add a complement of new faculty in congruence with the program needs and as per the PEQAB guidelines. Refer to Appendix

19 3 Program Abstract 3.1 Program Abstract Graduates of this program will develop competencies in designing, implementing and monitoring sound business practices in order to improve organizations at either tactical or strategic levels. Specific emphasis will be placed on equipping students with the competencies required to move, after appropriate experience, into roles as front line supervisors, whether as a project manager, operations manager, human resources manager, production supervisor or department supervisor, in a wide variety of sectors. During their course of study, students will acquire knowledge and skills enabling them to effectively handle the specific challenges and opportunities presented by globalization including: effectively managing a multicultural workforce, managing risk, dealing with international suppliers and clients, establishing and managing international facilities, and gaining entry into an international marketplace. Specific focus will be given to issues requiring cross functional integration of activities. Particular emphasis will be placed on integrating the fields of human resources, operations control and international studies. Graduates are expected to be eligible to pursue further studies in Masters programs and/or attain various professional designations. 3-1

20 4 Program Degree-Level Standard DEGREE-LEVEL SUMMARY The College developed this degree program and its overview of curriculum in the following distinct phases. Firstly, the industry identified jobs or sets of functions for the program s graduates. This identification process led to the major focus on business management as applied to the international aspects, and human resources and operations control. The program to achieve this focus includes, but is not limited to, information technology, business and project management, operations control, humanities and social sciences, Secondly, the body of information, the skills, the program learning outcomes, and expectations were then grouped to develop a focus of international business management. The themes of study are: quantitative analysis and numeracy, international context, management and supervision, IT and operations, generic skills; and other complementary studies including liberal arts. Thirdly, these broad themes of study were translated into unit learning outcomes over eight semesters. Many academic goals cut across all themes of study and will therefore be reinforced throughout the curriculum. These include emphasis on communications skills oral and written, ethics, teamwork, leadership studies, critical thinking, problem solving, applied theory in labs, and extensive work-term experiences in the industry. There will be a heavy emphasis on real-world projects throughout the curriculum. Students will work individually and in teams on integration/consulting projects of increasing complexity chosen to require them to apply their theoretical training in a practical context. The projects will be designed, managed and evaluated jointly by teams of faculty members and industry representatives. These projects will be woven throughout the last three semesters of the program so that students can be at school with faculty and industry both in the classroom and in the workplace. Fourthly, the College identified the level of academic preparation applicants will require to cope with the demands of the program. In essence, applicants will need to have an academic preparation comparable to that of students entering university programs in architecture, science, engineering and business. Applicants must have completed six University level courses or Ontario Academic Credit (OAC) courses or the equivalent, including English and Mathematics. The College has also developed a Foundation Module to minimize the variation amongst the entering student body. During the curriculum design development, the College consulted with a Degree Program Development Advisory Committee for review and validation of both the breadth and depth of the domain learning outcomes and the corresponding course segments to ensure the objectives for the program have been met. 4-1

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