Vodafone Video Services

Transcription

1 Vodafone Video Services Overview Vodafone Video Services give you comprehensively managed, cloud-based videoconferencing whenever you need it. We increase the reliability, flexibility and cost-savings of your video communications. With this service you get the best possible video experience and maximum up-time without the need to invest in significant resources to support the service. There are four main elements to Vodafone Video Services: 1. our network Vodafone Video Services runs on our global Multi-Service Platform (MSP). It gives you high quality video and is configured to work with the secure IL2 Public Services Network 2. seamless integration we make sure everything works together smoothly including your existing equipment to give you the most reliable performance 3. flexible software and equipment we offer you a wide choice of equipment and software, from a full TelePresence suite to a simple desktop camera 4. support and service we provide 24/7 support and optional services including conference scheduling and booking virtual meeting rooms if you need them Service Options Here are the service options you can choose from: Self-service conferences You can book virtual meeting rooms for self-service video conferences through our operations centre by phone, or using the portal. You can also use the virtual rooms for meetings over the internet, with audio only or over an ISDN connection. People in your organisation can easily start video conferences by using the video address book on the device, our operations centre keeps it up to date for you. Operator-assisted conferences Our operator services are available 24/7 and 365 days a year. The operator-assisted options include conferences launches, meet and greet and operator-attended video conferences, these services are subject to extra changes shown in the pricing document.

2 Conference launch Our operator can set up a video conference between two places and with up to another four people on audio, so it s ready as soon as people enter the room. If you need to, you can include more than four people on audio by using an audio conference bridge. Conference launch with meet and greet Our operator can launch each person joining by video or audio into the conference. Once everyone is connected, the operator will check video and audio quality before disconnecting. Conference launch with monitoring You can book one of our operators to monitor a whole video conference. The operator will launch everyone, check video and audio quality, then stand by in case there are any problems during the conference. Also, if you need to add more people, record the session or control remote cameras the operator can help with that too. The meet and greet and operator-monitoring options include: launching everyone on video and audio into the virtual meeting room checking the audio and video quality for each person optimising how people are shown on-screen and the conference set up checking dual stream (H.239) content is working (if applicable for the room) locking the room and muting participants (if requested by the conference organiser) Pre-flight testing With any of our operator services you can also order a pre-flight test. If you use this service, the operator can make sure everyone is connected properly before the conference starts and they can fix any issues during the launch. You can choose how long before the conference starts you have your pre-flight check in the service request form on the portal. The options are: no pre-flight needed 15 minutes before 30 minutes before 45 minutes before 60 minutes before There s an extra charge if you need a pre-flight test more than 60 minutes before the start of a conference. Here are some of the benefits of using video conferencing: run more productive meetings by using non-verbal communications as well build stronger relationships with partners, suppliers and colleagues through face to face meetings save money and achieve more by cutting travelling costs and downtime reduce your travel-related carbon footprint

3 With Vodafone video services you can: manage complex projects and supply chains demonstrate new ideas brainstorm ideas and collaborate more creatively cut decision-making time and solve problems faster save time and hassle control personal screen layouts, orientation and size use full-screen mode to maximise the experience share and view content and applications during a video conference Why choose Vodafone video services? over 10 years experience in providing this service so you can be confident we understand your needs service available over either PSN or other IP networks giving you ease of implementation we constantly invest to develop our service in line with the latest technological advancements and regulatory requirements so we can provide you with an innovative and industry compliant service high-quality performance, reliability and management of our video conferencing systems so you get the best possible video experience and maximum up-time our cloud-based core infrastructure enables fast deployment across large, dispersed client estates needs little or no on-site video infrastructure components and associated investment keeping your deployment costs to a minimum Information assurance Vodafone Video Services is accredited at Impact Level 2 (IL2). A more secure service is also available at IL3. Backup/restore and disaster recovery The service is split across two data centres, so we can restore it if the primary site fails. We conduct weekly back-ups of full configuration files for your video environment which we archive in our operations centre archive. If you inadvertently make an unwanted change, we can return the system to a last known good configuration. If the primary site platform fails, we ll restore the service by uploading the most recent backup file. On-boarding and off-boarding On-boarding Your account manager or sales representative can discuss Vodafone Video Services and the options with you.

4 The account team will manage your order, including any service or hardware options. If you re using any of your own audio-visual equipment not supplied by us this will be your responsibility. Our solutions consultants can help with ordering WAN access and any extra data migration services. If you order optional components we may involve some of our partners to design, install and support them. Off-boarding Once we ve received your request to terminate the service, we won t remove you until we ve confirmed your data has been transferred off the Vodafone Video Services platform. If you re moving significant amounts of data and you don t want to do that over the network we can help you with data migration subject to an extra charge. Service management Once you ve joined Vodafone Video Services, this is what you get: on-boarding after agreeing the design, any options and the contract, our implementation team will set up your connection to the Vodafone Video Services platform and an admin account for you. We can also give you instructions on how to use the software ordering extra services talk to your account manager to add data management policies, software, audio-visual equipment or a wide area network (WAN) connection incidents report faults to our helpdesk by or phone. We actively monitor all platform components. We ll investigate and respond to any alerts according to our tried and tested incident management/escalation process. We also monitor any equipment we manage change management you nominate who can make changes in your organisation and that person can them to us. More complex changes are subject to our change management policies. Ask your account manager or sales representative for a list of our standard changes billing we ll bill you monthly in arrears for what you ve used, including itemised service charges for different parts of your organisation, data management policies or outbound data. We ll bill for managed equipment either monthly in arrears or as one-off charges. See our pricing document for more details Service levels We deliver Vodafone Video Services over a reliable and robust core platform with 99.9% uptime. If you ever need support, we re here to help 24/7 and 365 days a year. Financial recompense We don t offer any service credits with Vodafone Video Services.

5 Training We ll provide you with a comprehensive user guide and we can provide training if you need it. Just ask your account manager or sales representative. Ordering and invoicing After you ve agreed the services and options you want, you ll need to fill out and sign an order form agreeing to our pricing and terms. If you re new to Vodafone, we ll also need to set up a billing account for you. When you make an order or ask for a quote, our sales support desk will acknowledge it and give you a reference number you can use to track your request. For quotes, our sales support desk will keep you regularly updated on progress, including information from our technical, design, commercial, survey and feasibility teams. From the time you place your order through to the delivery of your service our sales support desk will keep you regularly updated. We ll invoice you: in advance for all set up fees monthly in arrears for all recurring charges and usage charges all your charges are itemised on your bill the month after the month in which a change you ve ordered has been done or you start using a service for any other requests Ending the service Either of us can terminate the contract for: insolvency material breach revocation, change to or non-replacement of telecommunications authorisations or licences fraud convenience on 3 months notice, that notice won t expire until the end of the initial period or renewal period (if applicable) force majeure We can terminate the contract: for non-payment for IPR infringement according to law, regulation, etc

6 to prevent interference with, damage to, or degradation of the Vodafone network to eliminate a hazardous condition if you misuse the service You can also terminate the contract for convenience on 90 days notice, subject to pay payment of any termination charges. Please see our terms. Data restoration/service migration This doesn t apply to Vodafone Video Services. Your responsibilities You need to provide all local network infrastructure, enough bandwidth and the audio-visual equipment (unless you ve chosen to get it from us) to use Vodafone Video Services. Technical requirements There are no technical requirements. Details of trial services Just speak to your sales representative or account manager to arrange a demonstration or a trial. Need more information? For more information, please talk to your sales representative or your account manager or you can the team on psn@vodafone.com