Vodafone Video Services

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "Vodafone Video Services"

Transcription

1 Vodafone Video Services Overview Vodafone Video Services give you comprehensively managed, cloud-based videoconferencing whenever you need it. We increase the reliability, flexibility and cost-savings of your video communications. With this service you get the best possible video experience and maximum up-time without the need to invest in significant resources to support the service. There are four main elements to Vodafone Video Services: 1. our network Vodafone Video Services runs on our global Multi-Service Platform (MSP). It gives you high quality video and is configured to work with the secure IL2 Public Services Network 2. seamless integration we make sure everything works together smoothly including your existing equipment to give you the most reliable performance 3. flexible software and equipment we offer you a wide choice of equipment and software, from a full TelePresence suite to a simple desktop camera 4. support and service we provide 24/7 support and optional services including conference scheduling and booking virtual meeting rooms if you need them Service Options Here are the service options you can choose from: Self-service conferences You can book virtual meeting rooms for self-service video conferences through our operations centre by phone, or using the portal. You can also use the virtual rooms for meetings over the internet, with audio only or over an ISDN connection. People in your organisation can easily start video conferences by using the video address book on the device, our operations centre keeps it up to date for you. Operator-assisted conferences Our operator services are available 24/7 and 365 days a year. The operator-assisted options include conferences launches, meet and greet and operator-attended video conferences, these services are subject to extra changes shown in the pricing document.

2 Conference launch Our operator can set up a video conference between two places and with up to another four people on audio, so it s ready as soon as people enter the room. If you need to, you can include more than four people on audio by using an audio conference bridge. Conference launch with meet and greet Our operator can launch each person joining by video or audio into the conference. Once everyone is connected, the operator will check video and audio quality before disconnecting. Conference launch with monitoring You can book one of our operators to monitor a whole video conference. The operator will launch everyone, check video and audio quality, then stand by in case there are any problems during the conference. Also, if you need to add more people, record the session or control remote cameras the operator can help with that too. The meet and greet and operator-monitoring options include: launching everyone on video and audio into the virtual meeting room checking the audio and video quality for each person optimising how people are shown on-screen and the conference set up checking dual stream (H.239) content is working (if applicable for the room) locking the room and muting participants (if requested by the conference organiser) Pre-flight testing With any of our operator services you can also order a pre-flight test. If you use this service, the operator can make sure everyone is connected properly before the conference starts and they can fix any issues during the launch. You can choose how long before the conference starts you have your pre-flight check in the service request form on the portal. The options are: no pre-flight needed 15 minutes before 30 minutes before 45 minutes before 60 minutes before There s an extra charge if you need a pre-flight test more than 60 minutes before the start of a conference. Here are some of the benefits of using video conferencing: run more productive meetings by using non-verbal communications as well build stronger relationships with partners, suppliers and colleagues through face to face meetings save money and achieve more by cutting travelling costs and downtime reduce your travel-related carbon footprint

3 With Vodafone video services you can: manage complex projects and supply chains demonstrate new ideas brainstorm ideas and collaborate more creatively cut decision-making time and solve problems faster save time and hassle control personal screen layouts, orientation and size use full-screen mode to maximise the experience share and view content and applications during a video conference Why choose Vodafone video services? over 10 years experience in providing this service so you can be confident we understand your needs service available over either PSN or other IP networks giving you ease of implementation we constantly invest to develop our service in line with the latest technological advancements and regulatory requirements so we can provide you with an innovative and industry compliant service high-quality performance, reliability and management of our video conferencing systems so you get the best possible video experience and maximum up-time our cloud-based core infrastructure enables fast deployment across large, dispersed client estates needs little or no on-site video infrastructure components and associated investment keeping your deployment costs to a minimum Information assurance Vodafone Video Services is accredited at Impact Level 2 (IL2). A more secure service is also available at IL3. Backup/restore and disaster recovery The service is split across two data centres, so we can restore it if the primary site fails. We conduct weekly back-ups of full configuration files for your video environment which we archive in our operations centre archive. If you inadvertently make an unwanted change, we can return the system to a last known good configuration. If the primary site platform fails, we ll restore the service by uploading the most recent backup file. On-boarding and off-boarding On-boarding Your account manager or sales representative can discuss Vodafone Video Services and the options with you.

4 The account team will manage your order, including any service or hardware options. If you re using any of your own audio-visual equipment not supplied by us this will be your responsibility. Our solutions consultants can help with ordering WAN access and any extra data migration services. If you order optional components we may involve some of our partners to design, install and support them. Off-boarding Once we ve received your request to terminate the service, we won t remove you until we ve confirmed your data has been transferred off the Vodafone Video Services platform. If you re moving significant amounts of data and you don t want to do that over the network we can help you with data migration subject to an extra charge. Service management Once you ve joined Vodafone Video Services, this is what you get: on-boarding after agreeing the design, any options and the contract, our implementation team will set up your connection to the Vodafone Video Services platform and an admin account for you. We can also give you instructions on how to use the software ordering extra services talk to your account manager to add data management policies, software, audio-visual equipment or a wide area network (WAN) connection incidents report faults to our helpdesk by or phone. We actively monitor all platform components. We ll investigate and respond to any alerts according to our tried and tested incident management/escalation process. We also monitor any equipment we manage change management you nominate who can make changes in your organisation and that person can them to us. More complex changes are subject to our change management policies. Ask your account manager or sales representative for a list of our standard changes billing we ll bill you monthly in arrears for what you ve used, including itemised service charges for different parts of your organisation, data management policies or outbound data. We ll bill for managed equipment either monthly in arrears or as one-off charges. See our pricing document for more details Service levels We deliver Vodafone Video Services over a reliable and robust core platform with 99.9% uptime. If you ever need support, we re here to help 24/7 and 365 days a year. Financial recompense We don t offer any service credits with Vodafone Video Services.

5 Training We ll provide you with a comprehensive user guide and we can provide training if you need it. Just ask your account manager or sales representative. Ordering and invoicing After you ve agreed the services and options you want, you ll need to fill out and sign an order form agreeing to our pricing and terms. If you re new to Vodafone, we ll also need to set up a billing account for you. When you make an order or ask for a quote, our sales support desk will acknowledge it and give you a reference number you can use to track your request. For quotes, our sales support desk will keep you regularly updated on progress, including information from our technical, design, commercial, survey and feasibility teams. From the time you place your order through to the delivery of your service our sales support desk will keep you regularly updated. We ll invoice you: in advance for all set up fees monthly in arrears for all recurring charges and usage charges all your charges are itemised on your bill the month after the month in which a change you ve ordered has been done or you start using a service for any other requests Ending the service Either of us can terminate the contract for: insolvency material breach revocation, change to or non-replacement of telecommunications authorisations or licences fraud convenience on 3 months notice, that notice won t expire until the end of the initial period or renewal period (if applicable) force majeure We can terminate the contract: for non-payment for IPR infringement according to law, regulation, etc

6 to prevent interference with, damage to, or degradation of the Vodafone network to eliminate a hazardous condition if you misuse the service You can also terminate the contract for convenience on 90 days notice, subject to pay payment of any termination charges. Please see our terms. Data restoration/service migration This doesn t apply to Vodafone Video Services. Your responsibilities You need to provide all local network infrastructure, enough bandwidth and the audio-visual equipment (unless you ve chosen to get it from us) to use Vodafone Video Services. Technical requirements There are no technical requirements. Details of trial services Just speak to your sales representative or account manager to arrange a demonstration or a trial. Need more information? For more information, please talk to your sales representative or your account manager or you can the team on

G-Cloud Video Services Service Definition

G-Cloud Video Services Service Definition G-Cloud Video Services Service Definition COMMERCIAL IN CONFIDENCE Registered office: Vodafone House, Berkshire, RG14 2FN, England. Registered in England No. 1471587 Page 1 of 11 Contents 1. Service Definition

More information

Vodafone Cloud Storage

Vodafone Cloud Storage Vodafone Cloud Storage Overview Vodafone Cloud Storage gives you another, more flexible way to store data. It s available on G-Cloud and it s: Flexible you can decide how and where to store your data Fast

More information

Vodafone secure mail services

Vodafone secure mail services Vodafone secure mail services Overview The G-Cloud Mail service is a business-class email system based on Microsoft Exchange. It provides a secure and robust email service, and includes an inbox, calendar,

More information

Vodafone Private Cloud

Vodafone Private Cloud Vodafone Private Cloud Overview Vodafone Private Cloud is our dedicated public sector cloud service that connects you to your own private IL2/IL3 network and / or core government networks, including the

More information

Vodafone Primary Storage NAS

Vodafone Primary Storage NAS G-Cloud 6 Primary Storage NAS Service Definition Vodafone Primary Storage NAS Overview Vodafone Primary Storage Network Attached Storage (NAS) gives you a flexible way to provide file storage for your

More information

RTS Communications G-Cloud Service Definition Video Conferencing as a Service (VAAS)

RTS Communications G-Cloud Service Definition Video Conferencing as a Service (VAAS) RTS Communications G-Cloud Service Definition Video Conferencing as a Service (VAAS) Video Conferencing Single Screen Service September 2013 RTS G-Cloud Service Definition Page 1 CONTENTS 1. Executive

More information

RTS Communications G-Cloud Service Definition Video Conferencing as a Service (VAAS)

RTS Communications G-Cloud Service Definition Video Conferencing as a Service (VAAS) RTS Communications G-Cloud Service Definition Video Conferencing as a Service (VAAS) Video Conferencing Endpoint Services September 2013 RTS G-Cloud Service Definition Page 1 CONTENTS 1. Executive Summary

More information

RTS Communications G-Cloud Service Definition Video Conferencing as a Service (VAAS)

RTS Communications G-Cloud Service Definition Video Conferencing as a Service (VAAS) RTS Communications G-Cloud Service Definition Video Conferencing as a Service (VAAS) Video Conferencing VMR Service Virtual Meeting Rooms December 2014 RTS G-Cloud 6 Service Definition Page 1 CONTENTS

More information

Video Conferencing as a Service (VCaaS)

Video Conferencing as a Service (VCaaS) Video Conferencing as a Service (VCaaS) Contents 1 Introduction to VCaaS...2 2 Service Definition...3 2.1 VCaaS for Hardware Endpoints... 3 2.2 VCaaS for Mobile and Desktop... 5 2.3 Virtual Meeting Rooms...

More information

Marval Software Limited. G Cloud iii Framework Service Definition

Marval Software Limited. G Cloud iii Framework Service Definition 1 Marval Software Limited G Cloud iii Framework Service Definition Page 1 of 9 2 Contents An overview of the Marval Service Management (MSM) Software Solution... 3 Information assurance Impact Level (IL)

More information

Involve Cloud Video Conferencing Service. VC:me (Video Conferencing: made easy) Service Definition

Involve Cloud Video Conferencing Service. VC:me (Video Conferencing: made easy) Service Definition Involve Cloud Video Conferencing Service VC:me (Video Conferencing: made easy) Service Definition Contents 1. Service Overview... 3 Reservations Service... 4 Endpoint Management... 4 Reporting... 4 Testing...

More information

Lot 4 Specialist Cloud Service Questmark Ltd. Video Conferencing Small Meeting Room Service

Lot 4 Specialist Cloud Service Questmark Ltd. Video Conferencing Small Meeting Room Service Lot 4 Specialist Cloud Services Lot 4 Specialist Cloud Service Questmark Ltd Video Conferencing Small Meeting Room Service QUESTMARK LIMITED Park House, 104 Derby Road, Long Eaton, NG10 4LS Telephone:

More information

Solution Overview. Our Solution employs two tiers of storage aligning costs of storage with the changing value of data over time.

Solution Overview. Our Solution employs two tiers of storage aligning costs of storage with the changing value of data over time. Service Solution Overview Online Backup per TB model Databarracks fully managed online backup solution uses the Asigra software to back up and protect both physical and virtual environments. Housed in

More information

SOPHISTICATED COLLABORATION MADE SIMPLE. TELSTRA ivision AUDIO VISUAL ROOM SOLUTIONS

SOPHISTICATED COLLABORATION MADE SIMPLE. TELSTRA ivision AUDIO VISUAL ROOM SOLUTIONS TELSTRA ivision AUDIO VISUAL ROOM SOLUTIONS SOPHISTICATED COLLABORATION MADE SIMPLE Enhance your discussions and decision making with our range of fully managed audio visual and video conferencing solutions

More information

G Cloud Service Description Premier SIP Trunk Software as a Service October 2015

G Cloud Service Description Premier SIP Trunk Software as a Service October 2015 G Cloud Service Description Premier SIP Trunk Software as a Service October 2015 Premier Choice Telecom has been a trusted provider of communications solutions for businesses for over 15 years. Our clients

More information

G-CLOUD 7 - VIRTUAL ASSET MANAGER (VAM) SPECIALIST CLOUD SERVICES (SCS)

G-CLOUD 7 - VIRTUAL ASSET MANAGER (VAM) SPECIALIST CLOUD SERVICES (SCS) G-CLOUD 7 - VIRTUAL ASSET MANAGER (VAM) SPECIALIST CLOUD SERVICES (SCS) Service Definition 6th October 2015 TABLE OF CONTENTS VIRTUAL ASSET MANAGER (VAM) SPECIALIST CLOUD SERVICES (SCS) 3 SERVICE SUMMARY

More information

Lot 1 Service Specification MANAGED SECURITY SERVICES

Lot 1 Service Specification MANAGED SECURITY SERVICES Lot 1 Service Specification MANAGED SECURITY SERVICES Fujitsu Services Limited, 2013 OVERVIEW OF FUJITSU MANAGED SECURITY SERVICES Fujitsu delivers a comprehensive range of information security services

More information

USER EXPERIENCE MONITORING Service Definition

USER EXPERIENCE MONITORING Service Definition About Littlefish Established in Nottingham in 2003, Littlefish (UK) Ltd has an innovative, stable and successful history in Managed IT Services and has grown continuously over the last ten years. Through

More information

CareFirst: Service Definition

CareFirst: Service Definition CareFirst: Service Definition Page 1 of 11 Contents 1. Service Overview... 3 2. Information Assurance... 4 3. Details of the level of backup/restore and disaster recovery that will be provided... 4 4.

More information

Involve Visual Collaboration Ltd Cloud Based Videoconferencing Services

Involve Visual Collaboration Ltd Cloud Based Videoconferencing Services Involve Visual Collaboration Ltd Cloud Based Videoconferencing Services Involve Martin Dawes House, Europa Boulevard, Westbrook, Warrington, WA5 7WH Email: Gcloud@involve.vc Tel: 01925 713888 www.involve.vc

More information

G Cloud 6. Service Definition: Unified Communications as a Service (UCaaS)

G Cloud 6. Service Definition: Unified Communications as a Service (UCaaS) G Cloud 6 Service Definition: Unified Communications as a Service (UCaaS) Introduction to Centerprise International Limited Centerprise International Limited was established in 1983 as an engineering and

More information

Agilisys G-Cloud Service V

Agilisys G-Cloud Service V Agilisys G-Cloud Service V Service Definition Endpoint Management Lot 1 Infrastructure as a Service (IaaS) April 2014 At Agilisys we deliver success through innovation working with our clients to transform

More information

IT Enterprise Services

IT Enterprise Services IT Enterprise Services Enterprise Sync & Share Unleash productivity with Enterprise Sync & Share Secure file share on any device, any time, anywhere Meeting the challenges of a digital world Digital assets

More information

Expert. Trusted. Effective. IT managed services tailored to you. From Modern Networks.

Expert. Trusted. Effective. IT managed services tailored to you. From Modern Networks. Expert. Trusted. Effective. IT managed services tailored to you. From Modern Networks. A Complete End-to-End Portfolio Established in 1999, Modern Networks is a managed service provider helping clients

More information

Ubertas Cloud Services: Service Definition

Ubertas Cloud Services: Service Definition Ubertas Cloud Services: Service Definition February 2013 Innovation. Power. Trust. Contents 1. About Ubertas... 2 Our Company... 2 Our Approach to Service Delivery... 2 Our Partner Network & the UK Cloud

More information

G-Cloud Services 6. Service Definition. Data Centre Storage and Services

G-Cloud Services 6. Service Definition. Data Centre Storage and Services G-Cloud Services 6 Service Definition Data Centre Storage and Services 1. Introduction to Neil Stevens Consulting Ltd As a specialist provider of public sector advice in relation to IM&T and business change

More information

Connecting your business

Connecting your business mobiles Connecting your business fixed voice & data digital & IT autovoice managed services adsi energy About us Founded in 2002, ADSI are dedicated to reducing business costs by offering high-quality

More information

SERVICE DEFINITION DOCUMENT MANAGEMENT IN THE CLOUD

SERVICE DEFINITION DOCUMENT MANAGEMENT IN THE CLOUD Commercial in Confidence 1 G-CLOUD III FRAMEWORK SERVICE DEFINITION DOCUMENT MANAGEMENT IN THE CLOUD Capita Division / Supplier: Capita Business Services Ltd powered by SkyScape Service Name: Document

More information

AVMI. Lot 4: Software as a Service - AVMI. Video Conferencing - Pay as you go AVM Connect Desktop

AVMI. Lot 4: Software as a Service - AVMI. Video Conferencing - Pay as you go AVM Connect Desktop AVMI Lot 4: Software as a Service - AVMI Video Conferencing - Pay as you go AVM Connect Desktop Contents Introduction to AVMI Cloud Services... 3 Video Conferencing - Pay as you go AVMI Connect Desktop...

More information

G-Cloud Service Description. Atos Microsoft Dynamics CRM on Demand

G-Cloud Service Description. Atos Microsoft Dynamics CRM on Demand G-Cloud Service Description Atos Microsoft Dynamics CRM on Demand February 2013 Atos, the Atos logo, Atos Consulting, Atos Worldline, Atos Sphere, Atos Cloud, Atos Healthcare (in the UK) and Atos WorldGrid

More information

G Cloud 7. Service Definition: Unified Communications as a Service (UCaaS) RM1557vii

G Cloud 7. Service Definition: Unified Communications as a Service (UCaaS) RM1557vii G Cloud 7 Service Definition: Unified Communications as a Service (UCaaS) RM1557vii Introduction to Centerprise International Limited Centerprise International Limited was established in 1983 as an engineering

More information

G Cloud 6. Service Definition: Platform as a Service (PaaS)

G Cloud 6. Service Definition: Platform as a Service (PaaS) G Cloud 6 Service Definition: Platform as a Service (PaaS) Introduction to Centerprise International Limited Centerprise International Limited was established in 1983 as an engineering and manufacturing

More information

Software as a Service (SaaS) Online HR

Software as a Service (SaaS) Online HR Software as a Service (SaaS) Online HR Contents Service Definition... 3 An overview of the G-Cloud Service... 3 Key Service Attributes... 4 Information assurance... 4 Details of the level of backup/restore

More information

Video Conferencing as a Service for Hardware VC Systems GCloud LOT3

Video Conferencing as a Service for Hardware VC Systems GCloud LOT3 Video Conferencing as a Service for Hardware VC Systems GCloud LOT3 Contents Page: Service Definition... 2 Overview... 2 Key Service Attributes... 3 Information assurance... 3 Details of the level of backup/restore

More information

Cloud-based Infrastructure and Application Support Service Definition

Cloud-based Infrastructure and Application Support Service Definition +44 (0) 20 3603 7830 hello@equalexperts.com www.equalexperts.com 30 Brock Street London, NW1 3FG Cloud-based Infrastructure and Application Support Service Definition Overview We provide 24/7 support to

More information

Service Description Document Management in the Cloud

Service Description Document Management in the Cloud Service Description Document Management in the Cloud Product Overview Document Management in the Cloud enables an organisation to acquire a subscription based Document management application in a rapid

More information

G Cloud 4 Service Definition Document: CDG Common Digital Platform

G Cloud 4 Service Definition Document: CDG Common Digital Platform G Cloud 4 Service Definition Document: CDG Common Digital Platform Table of Contents 1.0 Document Introduction... 3 2.0 Service Definition: CDG Common Digital Platform... 3 2.1 Benefits of the Common Digital

More information

CLOUD DESKTOP Service Definition

CLOUD DESKTOP Service Definition About Littlefish Established in Nottingham in 2003, Littlefish (UK) Ltd has an innovative, stable and successful history in Managed IT Services and has grown continuously over the last ten years. Through

More information

PSN Protective Monitoring. Service Definition

PSN Protective Monitoring. Service Definition PSN Protective Monitoring Service Definition Issue Number V3.0 Document Date 29 September 2015 Author: R.N. Connor Classification UNCLASSIFIED Version G-Cloud 7 2015 Copyright Tenian Limited. All rights

More information

Agile Web Development for the Education Sector Service Definition

Agile Web Development for the Education Sector Service Definition Agile Web Development for the Education Sector Service Definition Hotcourses... 2 Agile Web Development Services... 3 Research and strategy... 3 Graphic Design and User Experience... 3 Solution Design...

More information

Hosted Desktop as a Service

Hosted Desktop as a Service Hosted Desktop as a Service Contents 1 Introduction to Hosted Desktop Service...2 2 Service Definition...3 2.1 Functionality & Features... 3 2.2 Administration... 4 2.3 Access Methods... 4 2.4 Service

More information

PAAS Public Sector Managed Services

PAAS Public Sector Managed Services Meritec Limited Meritec House, Acorn Business Park, Skipton, North Yorkshire, BD23 2UE 0845 3451155 servicepoint@meritec.co.uk www.meritec.co.uk Registered In England & Wales No. 3224622 Table of Contents

More information

What are Hosted Desktops?

What are Hosted Desktops? Hosted Desktops An introduction to Hosted Desktops from Your Office Anywhere Hosted Desktops from Your Office Anywhere provide Flexibility, Reliability and Security and offer genuine cost savings against

More information

GPG13 Protective Monitoring. Service Definition

GPG13 Protective Monitoring. Service Definition GPG13 Protective Monitoring Service Definition Issue Number V1.3 Document Date 27 November 2014 Author: D.M.Woodcock Classification UNCLASSIFIED Version G-Cloud 6 2014 Copyright Assuria Limited. All rights

More information

Security Consultants / Security Managed Services

Security Consultants / Security Managed Services Security Consultants / Security Managed Services Service Definition Document for G-Cloudv7 Services October 2015 Table of Contents Service Overview...3 Our Approach... 3 Features... 3 Benefits... 4 ON-BOARDING

More information

Email Archiving Services

Email Archiving Services Email Archiving Services A reliable offsite and secure storage facility for your emails G-Cloud 5 Service Definition CONTENTS Overview of Service... 2 Effortless Protection... 3 Optional legacy Email Import...

More information

1. Perimeter Security Dealing with firewall, gateways and VPNs and technical entry points. Physical Access to your premises can also be reviewed.

1. Perimeter Security Dealing with firewall, gateways and VPNs and technical entry points. Physical Access to your premises can also be reviewed. Service Definition Technical Security Review Overview of Service Considering the increasing importance of security, the number of organisations that allow for contingency in their Information Security

More information

Service Description Archive Storage in the Cloud

Service Description Archive Storage in the Cloud Service Description Archive Storage in the Cloud Product Overview Archive Storage in the Cloud enables an organisation to migrate their valuable but seldom used data to a cost efficient, reliable and secure

More information

EMAIL ARCHIVING SERVICES SERVICE DEFINITION

EMAIL ARCHIVING SERVICES SERVICE DEFINITION Complete IT Support for Business Westgate IT Email Archiving Services: Service Definition Service Name Email Archiving Services Overview of Service Westgate IT s Email Archiving Services provide a reliable

More information

Service Definition. Hyve cloud based Virtual Desktop (PaaS)

Service Definition. Hyve cloud based Virtual Desktop (PaaS) Service Definition Hyve cloud based Virtual Desktop (PaaS) Hyve cloud based Virtual Desktop (PaaS) Hyve's cloud based Virtual Desktop VDI is delivered to Government customers via the e- procurement portal

More information

IT Enterprise Services. Capita Collaboration Suite Unified Communications in the Cloud

IT Enterprise Services. Capita Collaboration Suite Unified Communications in the Cloud IT Enterprise Services Capita Collaboration Suite Unified Communications in the Cloud Empower your people to engage and innovate Ready to transform the way you work? Imagine your enterprise truly connected;

More information

dxw s WordPress Platform

dxw s WordPress Platform dxw s WordPress Platform G-Cloud lot 2 (PaaS) service definition Version 2 4th July 2012 Page 1 of 12 Overview dxw s WordPress Platform is a highly managed Platform as a Service for hosting WordPress websites.

More information

SmartImpact MS Dynamics CRM. Support Service Definition

SmartImpact MS Dynamics CRM. Support Service Definition SmartImpact MS Dynamics CRM Support Service Definition Alliance House, 12 Caxton Road, London, SW1H 0QS United Kingdom Phone: +44 (0) 84 5544 2043 E-mail: info@smartimpact.co.uk http://www.smartimpact.co.uk/

More information

Tactical Cost Reduction

Tactical Cost Reduction Tactical Cost Reduction G-Cloud Service 1 An overview of the G-Cloud Service Information assurance Backup/restore and disaster recovery On-boarding and Off-boarding processes/scope etc. Pricing Service

More information

Azeus Convene Paperless Board and EXECUTIVE Meetings

Azeus Convene Paperless Board and EXECUTIVE Meetings Service Definition Azeus Convene Paperless Board and EXECUTIVE Meetings 1. An Overview of the G- Cloud Service (functional, non functional) Azeus Convene replaces meeting papers with a user-friendly mobile

More information

G-CLOUD IIII FRAMEWORK SERVICE DEFINITION: SCHOOLS HOSTED SERVICE FOR SIMS

G-CLOUD IIII FRAMEWORK SERVICE DEFINITION: SCHOOLS HOSTED SERVICE FOR SIMS G-CLOUD IIII FRAMEWORK SERVICE DEFINITION: SCHOOLS HOSTED SERVICE FOR SIMS Capita Division / Supplier: Service Name: Capita Business Services Ltd SIMS OVERVIEW OF THE SERVICE The hosted service for SIMS

More information

HOSTED EMAIL: 25 GB of storage space per user, business-class email, and shared calendars, powered by Exchange Online. Use your own domain name.

HOSTED EMAIL: 25 GB of storage space per user, business-class email, and shared calendars, powered by Exchange Online. Use your own domain name. OFFICE 365 EXCHANGE ONLINE (PLAN 1): 2.30 USER/ MONTH (DIRECT WITH MICROSOFT) Microsoft Exchange Online is a hosted messaging solution that delivers the capabilities of Microsoft Exchange Server as a cloud-based

More information

Service Definition Document

Service Definition Document Service Definition Document QinetiQ Secure Cloud Protective Monitoring Service (AWARE) QinetiQ Secure Cloud Protective Monitoring Service (DETER) Secure Multi-Tenant Protective Monitoring Service (AWARE)

More information

End-User Remote Support and Helpdesk Services

End-User Remote Support and Helpdesk Services End-User Remote Support and Helpdesk Services A single contact point for support needs G-Cloud 5 Service Definition CONTENTS Overview of Service... 2 Contacting the Service Desk... 3 Management Reports...

More information

Coming to a screen near you Live Meeting online meetings made simple

Coming to a screen near you Live Meeting online meetings made simple Coming to a screen near you Live Meeting online meetings made simple What is Live Meeting? Live Meeting is an online meeting tool which enables you to engage with colleagues and clients in different locations.

More information

G-CLOUD FRAMEWORK RM1557-vi 5DRIVE PROFESSIONAL STORAGE (PRO)

G-CLOUD FRAMEWORK RM1557-vi 5DRIVE PROFESSIONAL STORAGE (PRO) Commercial in Confidence 1 G-CLOUD FRAMEWORK RM1557-vi SERVICE DEFINITION 5DRIVE PROFESSIONAL STORAGE (PRO) 5NINES 5NINES Data Centre Services Service Offered 5DRIVE PERSONAL CLOUD STORAGE with remote

More information

END-USER REMOTE SUPPORT AND HELPDESK SERVICES SERVICE DEFINITION

END-USER REMOTE SUPPORT AND HELPDESK SERVICES SERVICE DEFINITION END-USER REMOTE SUPPORT AND HELPDESK SERVICES Complete IT Support for Business Westgate IT End-User Remote Support and Helpdesk Services: Service Definition Service Name End-User Remote Support and Helpdesk

More information

Video Conferencing Overview

Video Conferencing Overview Video Conferencing Overview Video conferencing can transform the quality, efficiency and interactivity of your company s communications. InterCall is one of the largest conference services providers in

More information

Vodafone Video Conferencing Making businesses ready for collaboration. Vodafone Power to you

Vodafone Video Conferencing Making businesses ready for collaboration. Vodafone Power to you Vodafone Video Conferencing Making businesses ready for collaboration Vodafone Power to you 02 Introduction Have you ever wondered what it would be like to conduct meetings around the country or globally,

More information

Secure Remote Backup (IL3) G-Cloud Lot3 IaaS

Secure Remote Backup (IL3) G-Cloud Lot3 IaaS Secure Remote Backup (IL3) G-Cloud Lot3 IaaS Contents Service Definition... 3 An overview of the Remote Backup as a Service... 3 Key Service Attributes... 4 Information assurance... 5 Details of the level

More information

G-Cloud Service Definition. Canopy Unmanaged Enterprise Private Cloud (IL3 Capable) IaaS

G-Cloud Service Definition. Canopy Unmanaged Enterprise Private Cloud (IL3 Capable) IaaS G-Cloud Service Definition Canopy Unmanaged Enterprise Private Cloud (IL3 Capable) IaaS Canopy Unmanaged Enterprise Private Cloud IaaS Canopy Unmanaged Enterprise Private Cloud delivers the efficiencies,

More information

G Cloud Service Description Premier Hosted Voice Software as a Service March 2014

G Cloud Service Description Premier Hosted Voice Software as a Service March 2014 G Cloud Service Description Premier Hosted Voice Software as a Service March 2014 Premier Choice Telecom has been a trusted provider of communications solutions for businesses for over 12 years. Our clients

More information

IT Services. We re the IT in OrganIsaTion. Large Organisations

IT Services. We re the IT in OrganIsaTion. Large Organisations IT Services. We re the IT in OrganIsaTion Large Organisations IT for Large Organisations. As the world of business technology has changed, so have we. From designing, building and optimising tailored

More information

Freemium v Desktop Video Conferencing: The Value of Being Built for Business. Sponsored by

Freemium v Desktop Video Conferencing: The Value of Being Built for Business. Sponsored by Freemium v Desktop Video Conferencing: The Value of Being Built for Business Sponsored by Work Is No Longer Just a Place When somebody says they are going to work, where exactly do they go? For some people,

More information

24/7 Monitoring Pro-Active Support High Availability Hardware & Software Helpdesk. itg CloudBase

24/7 Monitoring Pro-Active Support High Availability Hardware & Software Helpdesk. itg CloudBase 24/7 Monitoring Pro-Active Support High Availability Hardware & Software Helpdesk Onsite Support itg CloudBase Pro-Active managed it support services for one single cost per month covers all aspects of

More information

VODAFONE G-CLOUD SMS-SERVICE

VODAFONE G-CLOUD SMS-SERVICE VODAFONE G-CLOUD SMS-SERVICE Version Content Owner Date 1.1 Robert Hotchkiss 27 August 2013 Page 1 of 13 TABLE OF CONTENTS 1. The G-Cloud SMS-Service... 3 1.1 Overview of the G-Cloud SMS-Service... 3 1.2

More information

pavcloud PaaS IaaS VaaS DCaaS For orders and information call 01273 834 000 or email: info@pav.co.uk FEATURES: BENEFITS: DCaaS VaaS IaaS PaaS

pavcloud PaaS IaaS VaaS DCaaS For orders and information call 01273 834 000 or email: info@pav.co.uk FEATURES: BENEFITS: DCaaS VaaS IaaS PaaS Factsheet : pavcloud For orders and information With increased focus on maximising the financial resources of your IT department along with improving service agility, flexibility and availability, many

More information

An introduction to Hosted SQL database applications

An introduction to Hosted SQL database applications Hosted SQL Server From Your Office Anywhere Cloud hosting applications that require SQL server not only gives you the flexibility to run your application from anywhere, but also provides genuine cost savings

More information

Documentum Document Management in the Cloud Service Definition

Documentum Document Management in the Cloud Service Definition Documentum Document Management in the Cloud Service Definition Service Overview Working together with its Cloud Services Partner, Skyscape, SynApps Solutions (SynApps) has developed its Documentum Document

More information

Dimension Data China/Hong Kong Limited

Dimension Data China/Hong Kong Limited China/Hong Kong Limited I. Service Category (A) Productivity Apps Table 1a: Productivity Apps s (Service items passing all General, Description A00003 Hosted SharePoint Service Document and Content Management

More information

BT CLOUD VOICE. CUSTOMER ADMINISTRATOR GUIDE.

BT CLOUD VOICE. CUSTOMER ADMINISTRATOR GUIDE. BT CLOUD VOICE. CUSTOMER ADMINISTRATOR GUIDE. A comprehensive guide to setting up and using the many features of BT Cloud Voice, and how they can help you get the very best out of your business. WHAT S

More information

Single Sign On Service Definition

Single Sign On Service Definition Single Sign On Service Definition Prepared by: Date: 7 th April 2014 Robbie Cruickshank-Sutton For enquiries regarding this document, please contact: European Head Office: Olympian Trading Estate, Cayton

More information

Dimension Data China/Hong Kong Limited

Dimension Data China/Hong Kong Limited I. Service Category (A) Productivity Apps Table 1a: Productivity Apps s (Service items passing all General, Security and Technical Requirements) Description Subscription Fee A00003 Dimension Data Hosted

More information

Is increasing reliance on your enterprise network holding back business?

Is increasing reliance on your enterprise network holding back business? Vodafone IP-VPN Next-generation connectivity for enterprises Vodafone Power to you Is increasing reliance on your enterprise network holding back business? The enterprise network is critical to business

More information

Backup to the Cloud Service Definition

Backup to the Cloud Service Definition Backup to the Cloud Service Definition Service Overview Working together with its Cloud Services Partner, Skyscape, SynApps Solutions (SynApps) has developed its Backup to the Cloud service to enable organisations

More information

Empowering the Enterprise Through Unified Communications & Managed Services Solutions

Empowering the Enterprise Through Unified Communications & Managed Services Solutions Continuant Managed Services Empowering the Enterprise Through Unified Communications & Managed Services Solutions Making the transition from a legacy system to a Unified Communications environment can

More information

Vodafone Total Managed Mobility

Vodafone Total Managed Mobility Vodafone Total Managed Mobility More productivity, less complexity Vodafone Power to you What s inside? What you get see how your business benefits 4 In detail find out how it all works 5 Service lifecycle

More information

CloudSure Managed IaaS

CloudSure Managed IaaS CloudSure Managed IaaS Contents Contents... 1 Overview - CloudSure... 3 CloudSure Benefits... 3 CloudSure Features... 3 Technical Features... 4 Cloud Control... 4 Storage... 4 Data Location and Integrity...

More information

BT One. Analyst and consultant update, September 2012. BT One. Communications that unify 1

BT One. Analyst and consultant update, September 2012. BT One. Communications that unify 1 BT One Analyst and consultant update, September 2012 BT One. Communications that unify 1 BT One Agenda Introductions Neil Sutton Vice President Global Portfolio BT One Overview Andrew Small Vice President

More information

TELSTRA BUSINESS BROADBAND GET YOUR BUSINESS IN THE FAST LANE

TELSTRA BUSINESS BROADBAND GET YOUR BUSINESS IN THE FAST LANE TELSTRA BUSINESS BROADBAND GET YOUR BUSINESS IN THE FAST LANE BROADBAND THAT S AS DEDICATED TO YOUR BUSINESS AS YOU ARE This guide will help you get your service up and running, make the most of various

More information

Five Hosted VoIP Features

Five Hosted VoIP Features Five Hosted VoIP Features WHITEPAPER: switching to HOSTED VOICE www.megapath.com advantages of hosted voice Hosted Voice, also known as Hosted VoIP, allows your business to make phone calls using the same

More information

Capita Productivity Hub Combining secure private cloud with familiar Microsoft tools

Capita Productivity Hub Combining secure private cloud with familiar Microsoft tools IT Enterprise Services Capita Productivity Hub Combining secure private cloud with familiar Microsoft tools The freedom and agility which cloud unleashes directly impacts business performance. Cloud productivity

More information

Visual Communications Company Delivers Scalable Solution for Unified Communications

Visual Communications Company Delivers Scalable Solution for Unified Communications Partner Solution White Paper Visual Communications Company Delivers Scalable Solution for Unified Communications Overview Country or Region: United States Industry: Information technology Partner Profile

More information

Customers select from a variety of performance and sizing options to create a tailor made server solution.

Customers select from a variety of performance and sizing options to create a tailor made server solution. Connect Internet Solutions Ltd 4th Floor, New Barratt House, 47 North John Street, Liverpool, L2 6SG Tel: 0151 282 4321 Fax: 0151 282 4322 Email: gcloud@connectinternetsolutions.com Web: www.connectinternetsolutions.com

More information

Understanding Video Conferencing. BCS Global Video Conferencing Guide

Understanding Video Conferencing. BCS Global Video Conferencing Guide Understanding Video Conferencing BCS Global Video Conferencing Guide Table of Contents Introduction... 3 Why video conferencing... 4 Determine the right solution... 5 Best Practices for Successful Video

More information

IBM IT Service Management. Service Definition

IBM IT Service Management. Service Definition Service Definition 1 1. Summary 1.1 Service Description IBM SmartCloud Control Desk (SaaS) is a service management solution that includes or supports the following processes: Knowledge Management Service

More information

Open Source Sales Force Automation (SFA) in the Cloud SaaS

Open Source Sales Force Automation (SFA) in the Cloud SaaS Open Source Sales Force Automation (SFA) in the Cloud SaaS Service Overview Our open source Sales Force Automation (SFA) in the cloud service allows customers to perform marketing automation through multi

More information

Information Services Strategy 2011-2013

Information Services Strategy 2011-2013 Information Services Strategy Issue 1 1 Introduction The States of Jersey public sector is facing significant pressure for efficiencies and savings. This has created the context to take a fresh look at

More information

Is your business still wasting time and money on PCs and Servers?

Is your business still wasting time and money on PCs and Servers? Hosted Managed Desktop Cloud Computing Is your business still wasting time and money on PCs and Servers? Our service is a cheaper and simpler alternative to owning and managing your own business IT network.

More information

Service Definition. Hyve Government Cloud Servers - Small (IaaS)

Service Definition. Hyve Government Cloud Servers - Small (IaaS) Service Definition Hyve Government Cloud Servers - Small (IaaS) Hyve Government Cloud Servers -Small Hyve's Government Cloud Servers are delivered to Government customers via the e-procurement portal as

More information

Our consultancy team will provide guidance throughout the process helping you to produce the necessary documentation and raise staff awareness.

Our consultancy team will provide guidance throughout the process helping you to produce the necessary documentation and raise staff awareness. Service Definition Business Continuity Plan Overview of Service Sapphire provides a bespoke service, working with your organisation to develop a comprehensive Business Continuity Plan (BCP) designed to

More information

Service Description for Hosted Server

Service Description for Hosted Server Service Overview tolomy has created its Hosted Server environment using VMware ESXi which provides the foundation for building and managing a virtualised IT infrastructure. These market leading, production-proven

More information

G Cloud 6. Service Definition: Video Conferencing as a Service (VCaaS)

G Cloud 6. Service Definition: Video Conferencing as a Service (VCaaS) G Cloud 6 Service Definition: Video Conferencing as a Service (VCaaS) Introduction to Centerprise International Limited Centerprise International Limited was established in 1983 as an engineering and manufacturing

More information

Firewall Administration and Management

Firewall Administration and Management Firewall Administration and Management Preventing unauthorised access and costly breaches G-Cloud 5 Service Definition CONTENTS Overview of Service... 2 Protects Systems and data... 2 Optimise firewall

More information