case study : is your network about to become self-aware?

Transcription

1 case study : is your network about to become self-aware? Sander Veraar Senior Consultant Product Management Singapore, 21 July 2011

2 Verizon Business We are a leading provider of IT, Communications, Security & Network Solutions to enterprises and governments around the world We combine our broad range of strategic solutions, services, and expertise to help some of the world's largest organizations meet the challenges of their increasingly extended enterprises. We can help customers: Improve infrastructure and application performance Secure their enterprise Enable collaboration Connect to customers, partners, suppliers, and employees For more information: 2

3 Agenda Why an agile network is preceded by an application aware network Why Verizon turned to services to power agile and aware networks How investing in aware networks can help organizations improve end user services and reduce costs 3

4 The world is changing Globalization Telecommuting Cloud Solutions Consumerization of IT Wireless Connected Devices 4

5 Today, Improved Business Performance Requires a Connected Global Ecosystem Innovate while Managing Costs Agility and Awareness Risk Management Real-Time Access to Data Secured Boundaries Enable Distributed Workforce Sustainable Business Control and Visibility 5 5

6 6 Does your organization adapt well to change?

7 7 Agile in your response to change

8 Agile in your response to change Agility as a source of a competitive advantage Being able to move or adapt to changes in a business environment faster and better than competitors can help to gain market share and to outmaneuver the competition Agility reflects on how a business operates Example: transformation in IT from technology provider to delivering processes or a business objective Change from technology as a purpose to business value creation Example: subtle shift in thinking about managing networks Change metrics which describe technology availability to metrics which describe the ability to deliver a process or business objective 8

9 Agility starts with awareness Awareness literally means having or showing knowledge In an organizational context Being aware of changes in your business environment, both internal and external Being aware of what needs to be changed (and act on it) Being able to measure the effect of changes In the context of networks Translate business goals to performance objectives Pin-point technology affected by change (and act on it) Being able to measure the effect of change If you cannot measure, you cannot manage 9

10 Is your network about to become self-aware? An increasing amount of intelligence is embedded within or attached to networks: Automatic restoration Traffic shaping Data duplication Intelligent caching This intelligence mostly reflects advancements in technology Are you able to measure your infrastructure? Or do you rely on your infrastructure to manage itself? How does your infrastructure perform against your business goals? The mirror test is a measure of self-awareness, to discover if a being possesses or lacks an awareness of it s own personality or individuality 10

11 Our Vision To securely connect everything, everyone, everywhere for better business performance

12 Everything as a Service to Any Device on a Global Scale Communications Services Business Services INDUSTRY SOLUTIONS AND ECOSYSTEMS Application Services IT SERVICES Cloud Computing, Storage, Hosting NETWORK SERVICES Internet, Access, 3G/4G, PIP, Ethernet 12 12

13 Execution Bundling of Verizon Cloud, Security, IT Solutions and Terremark resources Verizon Business and CA joint press release on CA Clarity PPM 13

14 Creating an agile and aware network By effectively measuring and managing change A service-led approach

15 Verizon Application Aware Networking, today Gain a competitive edge with our comprehensive set of network analysis and monitoring services (SaaS). Fine-tune your network to help improve performance and control costs. Asset Assurance Root An end-to-end infrastructure Cause discovery, Analysis management & reporting service WAN Analysis Reporting A Verizon WAN and SNMP Managed Services reporting service Application Assurance An application and netflow network performance monitoring and reporting service Looking Glass Configuration A Web portal for customer Data network and device configuration Dynamic Bandwidth Self A Web portal which offers Provisioning point and click control over Port, CAR and QoS 15

16 What is Verizon Application Aware Networking? Application Performance Services IT Services Application Infrastructure Services Sent Packets Traffic Maximum classification throughput and marking, limited shaping, by and compression bandwidth allow and more latency data to be sent Received Packets Detailed Reporting Limited for visibility better view of application of applications usage Managed WAN Optimization Services Application Performance Application Assurance Dynamic Bandwidth Infrastructure Performance WAN Analysis Enables customer to auto-provision network Provider changes Edge Enterprise Customer network Edge system-wide Reporting view File Asset Assurance 16 16

17 CA Service Assurance software A key component in our service led approach WAN Analysis Reporting A Verizon WAN and Managed Services reporting service A Verizon Software-as-a-Service powered by CA ehealth Performance Manager Asset Assurance An end-to-end infrastructure discovery, management & reporting service A Verizon Software-as-a-Service powered by CA Spectrum Infrastructure Manager 17

18 audience poll 1) Vote by a raise of hands please How many of you have deployed CA ehealth within your organization? 2) Vote by a raise of hands please? How many of you have deployed CA Spectrum within your organization? 18

19 How to build reporting as a service integrated back-office shared web-portal Verizon infrastructure CA software Shared Reporting Service 19

20 Verizon Application Aware Networking: Improve end user services, reduce cost of change 300,000 Shared number of customer devices and circuits connected by Verizon s Application Aware Networking 5 Online Services number of clicks it takes for a user to self-configure a network latency path via our Web portal 20 Elastic and time in minutes for a customer to increase Scalable network capacity on a Dynamic Bandwidth enabled Verizon Private IP port 7 Service time in days to provision CA Spectrum enablement as a Verizon Service after an order is received by Verizon 20

21 Verizon and CA Technologies on Service Assurance What we found in CA: Partner with a global reach Shared vision of the future Understanding of our business Commitment to add Value Why we choose CA Service Assurance Proven technology Ability to support our service-led approach Product vision 21

22 An aware network by Verizon and CA Technologies Two forces become one Verizon s Application Aware Networking services framework Verizon and CA Technologies combined expertise Verizon Professional Services CA Technologies Service Assurance software Award-winning Verizon customer portal Measure and Manage End to End Performance 22

23 From international to global: how Komatsu used strategy to transform its communications CUSTOMER BUSINESS RESULTS CHALLENGES Revamp Komatsu s communications strategy in order to maintain their position as a leading player in the global construction and mining machinery industry. Enable the e-komatsu Technical Center to continue to effectively support the future growth of Komatsu s global operations VERIZON BUSINESS BUSINESS RESULTSOLUTION A full-service, fully managed and redundant Verizon Private IP network Consolidation of resources to new mission critical data center Simplification of Komatsu s extensive application infrastructure, enabling the swift delivery of information vital in providing timely, high-quality customer service BUSINESS RESULTS Improved collaboration, and greater agility Improved employee productivity and a better customer experience by making Komatsu s networks run more smoothly. 23

24 Auto component manufacturer improves operational readiness and network performance CUSTOMER BUSINESS RESULTS CHALLENGES Auto component manufacturer operating two interconnected WAN networks post acquisition IT Senior management concerned with the large number of end user tickets on performance related issues on acquired network Requirement to integrate IT and reduce operational cost VERIZON BUSINESS BUSINESS RESULTSOLUTION Verizon Business Remote Application Management provided a comprehensive, independent view of both networks and its hardware Verizon Professional Services supported transition to new consolidated customer NOC environment Replaced multiple NOC tools by Verizon Asset Assurance service BUSINESS RESULTS Company leveraged analysis to redistribute existing network assets which improved overall network performance Reduction in ticket volume allowed for reduction in temporary staff Role-based views and operational consoles with shared business performance indicators improved collaboration among IT staff 24

25 Summary Why an agile network is preceded by an application aware network Agility as a source of competitive advantage Managing change starts by measuring change Why Verizon turned to services to power agile and aware networks Our Vision: Everything as a Service to Any Device on a Global Scale Verizon Application Aware Networking: our service led approach Why Verizon choose CA Service Assurance How investing in aware networks can help organizations improve end user services and reduce costs Benefits of our service led approach, such as service enablement How Komatsu used strategy to transform its communications 25

26 The floor is yours any questions? Presented by: Sander Veraar, Senior Consultant Product Management verizonbusiness.com verizonbusiness.com/socialmedia verizonbusiness.com/thinkforward 26

27 thank you