hp scanjet 4400c series and 5400c series scanners setup and support guide

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1 hp scanjet 4400c series and 5400c series scanners setup and support guide

2 2 Copyright information Copyright Hewlett-Packard Company 2001 All rights reserved. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under copyright laws. Trademark credits Microsoft, Windows, and Windows NT, are U.S. registered trademarks of Microsoft Corporation. EnergyStar is a registered service mark of the United States Environmental Protection Agency. All other products mentioned herein might be trademarks of their respective companies. Warranty The information contained in this document is subject to change without notice. Hewlett-Packard makes no warranty of any kind with respect to this information. HEWLETT-PACKARD SPECIFICALLY DISCLAIMS THE IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Hewlett-Packard shall not be liable for any direct, indirect, incidental, consequential, or other damage alleged in connection with the furnishing or use of this information. NOTICE TO U.S. GOVERNMENT USERS: RESTRICTED RIGHTS COMMERCIAL COMPUTER SOFTWARE: Use, duplication, or disclosure by the Government is subject to restrictions as set forth in subparagraph (c) (1) (ii) of the Rights in Technical Data Clause at DFARS Material scanned by this product might be protected by governmental laws and other regulations, such as copyright laws. The customer is solely responsible for complying with all such laws and regulations.

3 3 Installing and troubleshooting This section provides information for installing the scanner and resolving issues that might occur during installation. For usage problems after installation, see the user s manual. Installing the scanner and accessories Before you begin Make sure you have a USB or parallel interface connection in your computer. Uninstall any previous HP scanning software on your computer. If you are connecting the scanner to a Macintosh computer and this scanner supports the Mac OS, locate the Macintosh CD and documentation. For a detailed listing of which scanner models are affected by the note some models only, see the user s manual. System requirements See the box in which the scanner shipped.

4 4 Installing and troubleshooting 1. Check the box contents ADF XPA parallel cable scanner XPA positioning plate CD-ROM USB cable power cable HP Scanjet 4400c series or 5400c series scanner HP Precisionscan Pro CD-ROM USB cable Parallel cable (some models only) Power cable HP Scanjet Transparency Adapter (XPA) with accessories (some models only) HP Scanjet Automatic Document Feeder (ADF) (some models only)

5 Installing and troubleshooting 5 2. Install the software a Quit all open programs. b Locate the HP Precisionscan Pro CD-ROM that is appropriate for your language. c Insert the CD-ROM into your computer. Follow the instructions on screen, or, if the installation program does not start automatically: On the Start menu, click Run and type: x:setup.exe, where x is the letter of the CD-ROM drive. Note: The installation program suggests which interface connection you should use. 3. Unlock the scanner (some models only) Locate the lock on the bottom of the scanner, and then use your finger to move the lock to the unlocked position. If the lock is not completely in the unlocked position, you will hear a grinding noise when you try to scan

6 6 Installing and troubleshooting 4. Connect the ADF (some models only) If your scanner came with an ADF or you purchased one separately, attach the ADF to the scanner. Use the ADF to scan multiple pages. a Attach the ADF to the scanner. b Connect the ADF cable to its port on the scanner. c ADF port Attach the input tray to the ADF. Insert the tabs on the input tray into the slots on the ADF. Gently push the input tray until you hear a click. See the user s manual for usage instructions.

7 Installing and troubleshooting 7 5. Connect the interface cable Windows: During the software installation, you or the installation software chose an interface connection. For USB use the following instructions. For parallel, skip to If you are using parallel. For USB: Connect the USB cable between the USB port on the scanner and the USB port on the computer. If you are using parallel: a Shut down the computer. If you do NOT have a printer, skip to step c. b Disconnect the printer parallel cable from your computer and connect it to the parallel port on the scanner (printer icon). c Connect your computer to the remaining parallel port on the scanner (computer icon) using a parallel cable. Do NOT connect the USB cable. Note: If your scanner did not come with a parallel cable and you need to use a parallel connection (you don't have USB), see the read me file for information on how to purchase the correct parallel cable (HP part number C9874A). parallel port USB port

8 8 Installing and troubleshooting 6. Connect the power cable a Connect the power cable between the scanner and a surge protector or an easily accessible, grounded wall outlet. This turns on the scanner. b If you shut down the computer, restart it now. Note: When your computer detects new hardware, you might see a message indicating a file was not found. To resolve this message, browse to your CD-ROM drive, and then click OK to close the dialog box. 7. Start scanning Choose one of the following: Scanner buttons. Scan directly to a destination by pressing one of the buttons on the front panel. See the user s manual for an overview of scanner buttons. HP Precisionscan Pro software. Use the software to view or change the scanned image.

9 Installing and troubleshooting 9 8. Connect the XPA (optional) (some models only) To scan 35 mm slides or negatives: a Connect the XPA cable to its port on the scanner. XPA port b If you shut down the computer, restart it now. c Launch or restart the HP Precisionscan Pro software. See the user s manual for usage instructions. Find help and support For product support and specifications, see the "Support, warranty, and specifications" on page 23. For installation troubleshooting, see the information later in this section. For more information about your scanner, see the user s manual. For scanning ideas, tips, and optional accessories, visit the HP Scanjet website at For customer support on the Web, visit The HP Photo Printing software is available in English only in some countries. For help in your language, press the Photo Reprint button on the scanner, click Help, and then click Quick Reference Guide.

10 10 Installing and troubleshooting Performing basic installation troubleshooting If the scanner or software is not working, perform these steps first: Check that the power cable is securely connected between the scanner and a live electrical outlet or a surge protector that is turned on. Make sure you have properly and securely connected the scanner to the computer using either the universal serial bus (USB) or the parallel input/output (I/O) interface. See "Using interface connections" on page 12. If the scanner is making a loud grinding noise, make sure the scanner is unlocked. Move the lock to the unlocked position. Disconnect the power cable from the scanner and turn off the computer. After 30 seconds, reconnect the power cable and then turn on the computer, in that order. If you receive installation file errors, or the scanning software will not run, make sure all programs are closed and complete the following steps: a b c d e f If you have any previous versions of HP scanning software, uninstall that software. (To uninstall the software, follow the instructions that came with the software.) Double-click the Add/Remove Programs icon. Select the HP Precisionscan Pro software and click Add/Remove [for Windows 95, Windows 98, Windows Millennium Edition (Me), and Windows NT] or Change (for Windows 2000). After the welcome screen, double-click the Repair option on the second screen. (Choosing Repair will reinstall the software with the same options you chose the first time.) Follow the instructions on the screen. If you still receive installation file errors or the scanning software will not run, uninstall and reinstall the HP scanning software. See "Uninstalling the software" on page 22.

11 Installing and troubleshooting 11 Make sure your computer meets the minimum system requirements. See the box in which the scanner shipped. If you do not have enough hard-disk space, remove unnecessary files or install the software on a different disk drive. If using a parallel cable, make sure you only use the power supply, cables, and accessories supplied with the equipment or expressly approved by HP. If you receive a message such as Destination Directory Is Invalid or Program Folder Is Invalid during installation, type a valid destination folder, find a valid folder by clicking Browse, or restore the defaults. The destination folder name cannot contain the following characters: /, \, :,?, *,<, >,, or. If you need more advanced help with the interface connection, see "Using interface connections" on page 12 for USB and parallel cable compatibility and troubleshooting. If the troubleshooting information you need is not shown here, refer to the HP Precisionscan Pro Read Me for the most recent information. If your scanner did not come with a parallel cable and you need to use a parallel connection (you don't have USB), see the read me file for information on how to purchase the correct parallel cable (HP part number C9874A).

12 12 Installing and troubleshooting Using interface connections The scanner can be connected to the computer using a USB interface connection, which is recommended for optimal performance. Parallel interface connections are also provided on all models; however only some models ship with parallel cables in the box. When you run the installation program for the scanning software, the program checks to see if the computer supports USB. If the installation program displays a message saying it cannot find USB but you think you have it, see "Verifying USB compatibility" on page 13. If you are having trouble with a parallel connection, see "Verifying parallel compatibility" on page 14.

13 Installing and troubleshooting 13 Verifying USB compatibility The scanner can be connected to a computer using a USB interface connection. You can use a USB connection if your computer meets these requirements: The computer has a USB connector on the back (see below). The computer is running Microsoft Windows 98, Windows 2000, or Windows Me. Note: USB connections are not supported in Windows 95 and Windows NT 4.0. In the computer BIOS, USB is enabled. In some older computers, it is disabled. See the documentation that came with the computer. If you change the BIOS, restart the computer and reinstall the software. If USB still is not detected, see "Performing basic installation troubleshooting" on page 10, or use the parallel connection. See "Verifying parallel compatibility" on page 14. USB port on the scanner USB port on the computer

14 14 Installing and troubleshooting Verifying parallel compatibility The scanner can be connected to a computer using a parallel interface connection. Make sure you use the parallel cable that was shipped in the box or a parallel cable expressly approved by HP. You must use a parallel interface connection if you choose parallel during the scanning software installation or your computer fits one or both of the following: Your computer is running Windows 95 or Windows NT 4.0. Your computer does NOT have a USB port. connects to the computer connects to the printer

15 Installing and troubleshooting 15 Parallel connection troubleshooting To verify that your parallel installation is recognized in the software, follow these steps: Windows 95, Windows 98, or Windows Me: 1 From the Start menu, point to Settings, and click Control Panel. 2 Double-click the System icon. 3 On the Device Manager tab, click on the plus sign next to Scanners (Windows 95) or Imaging Device (Windows 98 and Me). If the parallel cable was installed properly, the HP scanner identification will be listed. If it isn t here, try reinstalling the hardware. Windows 2000: 1 From the Start menu, point to Settings, point to Control Panel, and then click System. 2 Select the Hardware tab and click Device Manager. 3 Click on the plus sign next to Imaging Devices. If the parallel cable was installed properly, the HP scanner identification will be listed. If it isn t here, try reinstalling the hardware. Windows NT 4.0: Remove the HP Precisionscan Pro software and reinstall it. If reinstalling the software does not correct the problem, contact your NT system administrator or Microsoft support for NT.

16 16 Installing and troubleshooting If the parallel cable still does not work, follow these steps (all operating systems): 1 Refer to basic installation troubleshooting. See "Performing basic installation troubleshooting" on page If the power connection is secure, but the software does not find the scanner, check for a device conflict. See "Check for a device conflict" on page If you have checked for a secure power connection and for device conflicts, and the software still does not find the scanner, check for a resource conflict. See "Check for a resource conflict" on page If you have checked the power connection, device conflicts, and resource conflicts, and your scanner is still not working, check the parallel port settings. See "Check the parallel port settings" on page If the troubleshooting information you need is not shown here, refer to the HP Precisionscan Pro Read Me for the most recent information.

17 Installing and troubleshooting 17 Check for a device conflict A device conflict occurs when there is a problem with the exterior connections between the different hardware peripherals. Windows 95, Windows 98, or Windows Me: 1 On the Start menu, point to Settings, and click Control Panel. 2 Double-click the System icon. 3 Click the Device Manager tab. 4 Double-click Scanners (Windows 95) or Imaging Device (Windows 98 and Me). 5 If an exclamation point icon or question mark appears adjacent to the scanner name, a device conflict might exist. To remove the device conflict, make sure that only a printer and not any other kind of device is connected to the scanner s parallel port. If the device connected to the parallel port is removed, then shut down and restart the computer. Windows 2000: 1 On the Start menu, point to Settings, point to Control Panel, and then click System. 2 On the Hardware tab, click Device Manager. 3 Double-click Imaging Devices. 4 If an exclamation point icon or question mark appears adjacent to the scanner name, a device conflict might exist. To remove the device conflict, make sure that only a printer and not any other kind of device is connected to the scanner s parallel port. If the device connected to the parallel port is removed, then shut down and restart the computer. Windows NT 4.0: The parallel port might be experiencing a conflict with another device on the same Interrupt Request (IRQ), or the parallel port setting might not be correct. See "Check for a resource conflict" on page 18 and "Check the parallel port settings" on page 20.

18 18 Installing and troubleshooting Check for a resource conflict A resource conflict occurs when a problem exists with internal connections. Resource conflicts can include either Input/Output (I/O) or Interrupt Request Lines (IRQ) conflicts. An I/O base (Input/Output) conflict occurs when a request is made for a certain resource, and a resource problem prevents that request from being granted. Interrupt Request Lines (IRQs) are hardware lines over which devices can send interrupt signals to the microprocessor. When you add a new device to a computer, you sometimes need to set its IRQ number by setting a DIP switch. This specifies which interrupt line the device can use. An IRQ conflict occurs when multiple requests are made for the same resource. Check for resource (I/O base and IRQ) conflicts in the Device Manager. Windows 95, Windows 98, and Windows Me: 1 On the Start menu, point to Settings, and click Control Panel. 2 Double-click the System icon. 3 Click the Device Manager tab. 4 Double-click Scanners (Windows 95) or Imaging Device (Windows 98 and Me). 5 Look for an exclamation point in front of the scanner name. The exclamation point indicates a resource conflict. Note: For some computers, the sound card might be trying to share an IRQ with the LPT port. If that is the case, select the Sound Card in the Device Manager, and then click Properties to change its resource settings so that the sound card uses a separate IRQ. For more information regarding these settings, see the documentation provided with your computer.

19 Installing and troubleshooting 19 Windows 2000: 1 On the Start menu, point to Settings, point to Control Panel, and then click System. 2 On the Hardware tab, click Device Manager. 3 Click on the plus sign next to Ports (COM & LPT), and double-click the ECP Printer Port. 4 On the Resource tab, look in the Conflict Device List area for a conflict. Windows NT 4.0: 1 On the Start menu, point to Programs, point to Administrative Tools (Common), and click Windows NT Diagnostics. 2 On the Resources tab, click IRQ. Verify the numbers listed against the numbers in your computer documentation.

20 20 Installing and troubleshooting Check the parallel port settings Check to make sure the parallel ports have the correct settings. Windows 95, Windows 98, and Windows Me: 1 On the Start menu, point to Settings, and click Control Panel. 2 Double-click the System icon. 3 Click the Device Manager tab. 4 Double-click Ports. Verify the numbers listed against the numbers in your computer documentation. 5 If the scanner still does not work, see "If the parallel port still does not work, follow these steps (all operating systems):" below. Windows 2000: 1 On the Start menu, point to Settings, and click Control Panel. 2 Double-click the System icon. 3 On the Hardware tab, click Device Manager. 4 Click on the plus sign next to Ports (COM & LPT), and double-click the ECP Printer Port. Verify the numbers listed against the numbers in your computer documentation. 5 If the scanner still does not work, see "If the parallel port still does not work, follow these steps (all operating systems):" below.

21 Installing and troubleshooting 21 Windows NT 4.0: 1 On the Start menu, point to Programs, point to Administrative Tools (Common), and click Windows NT Diagnostics. 2 On the Resources tab, check the numbers in the I/O Port and Resources areas. Verify the numbers listed against the numbers in your computer documentation. 3 If the scanner still does not work, see "If the parallel port still does not work, follow these steps (all operating systems):" below. If the parallel port still does not work, follow these steps (all operating systems): 1 Turn off the computer. 2 Unplug the scanner power cord, and then plug the scanner power cord back in. (Do not unplug the scanner without first turning off the computer.) 3 Turn on the computer. 4 Set the parallel port mode to EPP or ECP. This might be required when the computer has a BIOS setting that interferes with the driver negotiation to operate in EPP mode. For information about how to use the BIOS to set the parallel port mode, see the documentation you received with the computer. For more information regarding these settings, see the documentation provided with your computer.

22 22 Installing and troubleshooting Uninstalling the software The Uninstall option of the setup program allows you to remove the scanning software from your computer. To uninstall software Windows 95, Windows 98, Windows Me, or Windows NT 4.0 Note: To uninstall the software from Windows NT, you must log on with administrator privileges. 1 Click Start, point to Settings, and click Control Panel. 2 Double-click the Add/Remove Programs icon. 3 Select the HP Precisionscan Pro software and click Add/Remove. 4 Follow the instructions on screen. Windows 2000 Note: To uninstall the software from Windows 2000, you must log on with administrator privileges. 1 Click Start, point to Settings, point to Control Panel, and click Add/Remove Programs. 2 Select the HP Precisionscan Pro software and click Remove. 3 Follow the instructions on screen.

23 Support, warranty, and specifications 23 Support, warranty, and specifications This section provides information about finding support for your scanner, the warranty, and specifications. Finding HP help on the Web HP provides several resources on the Web to provide help with your scanner whenever you want. Visiting HP websites HP product support Visit to find information for your scanner model. Once you enter the section that covers your scanner model, you will be able to choose information about setting up and using your scanner, downloading drivers, solving a problem, ordering, and information about the warranty. HP Scanjet website Visit for: tips for using your scanner more effectively and creatively. HP Scanjet driver updates and software. HP assistance If you cannot find an answer to your question using the sites listed above, visit From there, you can discover how to contact HP via , phone, and other methods.

24 24 Support, warranty, and specifications Contacting HP Customer Support In addition to the Web, you can contact HP by telephone or mail for support and service for your scanner. Prices, availability, and hours of support are subject to change without notice. How HP can help Hewlett-Packard's support hotline can help resolve problems with: setup installation configuration operation For questions relating to operating systems or network configurations, contact your point of purchase or internal support department. For help with non-hp hardware or software, please contact the manufacturer of the other product. Before you call Please have the following information ready before you call: serial number (found on the back or bottom of your scanner) product name date of purchase

25 Support, warranty, and specifications 25 Obtaining support within the United States Free telephone support for one year Within one year of your purchase, telephone support is provided to you free of charge. If this is a long distance call for you, long distance charges will apply. Call (208) Our support staff is available from 6 am to 10 pm Mountain Time, Monday through Friday, and 9 am to 4 pm on Saturday. After the first year Call (900) Charges are $2.50 per minute with a $25.00 maximum, charged to your phone bill. Charges begin only when you connect with a support technician. If you think your HP product might need service, call the Customer Support Center, which can help determine if service is required and direct you to a service site. Otherwise, contact the store where you purchased the product. Or, visit for the nearest sales and service office. Obtaining support worldwide If you need help with your HP product, please call the phone number listed below for the Customer Support Center in your country. Telephone support is free for one year in Asia and the South Pacific and for 30 days in Europe, the Middle East, and Africa. If you think your HP product might need service, call the Customer Support Center, which can help determine if service is required and direct you to a service site. Otherwise, contact the store where you purchased the product. Or, visit for the nearest sales and service office.

26 26 Support, warranty, and specifications If the number below has changed, visit to check for a new one. Argentina (5411) (outside Argentina) Australia Austria 43 (0) Belgium Dutch: +32 (0) French: +32 (0) Brazil (11) (greater São Paulo) (outside greater São Paulo) Canada Chile (Post-sales Business Computing) (Post-sales Home Computing) China +86 (0) Colombia Czech Republic +42 (0) Denmark Egypt Finland +358 (0) France +33 (0) Germany +49 (0) (24 PF/min) Greece +30 (0) Guatemala Hong Kong +85 (2) Hungary +36 (0) India Indonesia +62 (21) Ireland +353 (0) Israel +972 (0) Italy Japan

27 Support, warranty, and specifications 27 Korea, Republic of +82 (2) (outside Seoul and Kyung Ki only) Malaysia +60 (3) (Penang) Mexico (Mexico City) (outside Mexico City) Netherlands +31 (0) New Zealand +64 (9) Norway Peru Philippines +63 (2) Poland Portugal Puerto Rico Romania (local) Russian Federation (Moscow) (St. Petersburg) Singapore South Africa (outside RSA) Spain Sweden +46 (0) Switzerland +41 (0) Taiwan +886 (2) Thailand +66 (2) (Bangkok) Turkey Ukraine +7 (380-44) United Arab Emirates United Kingdom and English Internationally +44 (0) United States (208) Venezuela (Caracas) Viet Nam +84 (0)

28 28 Support, warranty, and specifications Warranty statement HEWLETT-PACKARD LIMITED WARRANTY STATEMENT HP PRODUCT: HP Scanjet 4400c series or 5400c series scanners and/or HP Scanjet Automatic Document Feeder and/or HP Scanjet Transparency Adapter DURATION OF LIMITED WARRANTY: 1 year 1 HP warrants to you, the end-user customer, that HP hardware, accessories, and supplies will be free from defects in materials and workmanship after the date of purchase, for the period specified above. If HP receives notice of such defects during the warranty period, HP will, at its option, either repair or replace products which prove to be defective. Replacement products may be either new or equivalent in performance to new. 2 HP warrants to you that HP software will not fail to execute its programming instructions after the date of purchase, for the period specified above, due to defects in material and workmanship when properly installed and used. If HP receives notice of such defects during the warranty period, HP will replace software which does not execute its programming instructions due to such defects. 3 HP does not warrant that the operation of HP products will be uninterrupted or error free. If HP is unable, within a reasonable time, to repair or replace any product to a condition as warranted, you will be entitled to a refund of the purchase price upon prompt return of the product. 4 HP products may contain remanufactured parts equivalent to new in performance or may have been subject to incidental use. 5 Warranty does not apply to defects resulting from (a) improper or inadequate maintenance or calibration, (b) software, interfacing, parts, or supplies not supplied by HP, (c) unauthorized modification or misuse, (d) operation outside of the published environmental specifications for the product, or (e) improper site preparation or maintenance. 6 TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE. Some countries, states, or provinces do not allow limitations on the duration of an implied warranty, so the above limitation or exclusion might not apply to you. This warranty gives you specific legal rights and you might also have other rights that vary from country to country, state to state, or province to province.

29 Support, warranty, and specifications 29 7 HP s limited warranty is valid in any country or locality where HP has a support presence for this product and where HP has marketed this product. The level of warranty service you receive may vary according to local standards. HP will not alter form, fit, or function of the product to make it operate in a country for which it was never intended to function for legal or regulatory reasons. 8 TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE. Some countries, states, or provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. 9 THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT, OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU. Hardware repair services If you think your scanner, ADF, or XPA needs repair, first call the Customer Support Center, which can help determine if service is required and direct you to a service site. Please see "Contacting HP Customer Support" on page 24. Otherwise, contact the store where you purchased the product. Or, visit for the nearest sales and service office. Service is free of charge during the warranty period. Beyond the warranty period, service will be charged.

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