Personal Transition Guide Voya Financial Lifeline Program

Transcription

1 Personal Transition Guide Voya Financial Lifeline Program

2 Dear Valued Customer, Welcome to the Voya Financial Lifeline Program. Your life is full of many transitions, and our goal is to make them easier for you. Our unique program offers many benefits and services to assist you during times of change. Your Personal Transition Account packet includes four items to help you with your transition: 1 Personal Transition Guide will help you with: Transition Account Information: which outlines the many advantages of our program Resource Information: provided to help you with the planning needed during your life transitions Voya Financial s Privacy Promise Beneficiary Form: complete this form and return in the envelope provided 2 Draftbook and cover 3 Account Confirmation: including your account number, opening balance, and your credited interest rate 4 Business Reply Envelope: for your beneficiary form Please contact us if you are missing any of these items. If you are not currently working with a financial professional, we proudly offer you the services of our financial professionals. They are ready to work with you to help make informed financial decisions. Should you have any questions, our Financial Lifeline Team will be happy to assist you. Please take the time to review your account information and feel free to contact us at any time at We look forward to providing you the personalized service you deserve. Sincerely, Your Voya Financial Lifeline Team

3 Helping you through life s many transitions Transition account information Benefits of your account...3 Terms and conditions how your account works...4 Investing your proceeds...8 Resource information Locating important personal and financial documents...10 Keeping your monthly budget Planning your retirement income Determine a financial strategy...12 Loss of a loved one...13 Keep a list of key contacts...17 Voya financial s privacy promise...19 Beneficiary form Helpful resources... 25

4 Transition Account Information

5 Benefits of your Voya Financial Personal Transition Account Convenience You have immediate access to your proceeds, which start earning interest from the day your account is established. No fees are charged to your account, or for writing or reordering drafts. 1 Features ACH You may establish electronic funds transfer. Point-of-sale Your drafts are accepted at point-of-sale with merchants. Access to your account information at your fingertips via our website: Interactive Voice Response (IVR) will easily guide you to your call destination and is available 24 hours, 7 days a week. Communications You will receive your account statements showing your account s activities and interest credited. As an extra benefit we provide a quarterly complimentary newsletter which features articles on a variety of timely topics and current news. Resources You may want to contact our Customer Service Center for specific inquiries regarding this program and your account. As part of this program, you have professional resources available to you. Please consider taking advantage of our Financial Guidance provided by Voya Financial Advisors, Inc., if you are not already working with a financial professional. Interest rate Your account earns a guaranteed minimum interest rate. 2 Interest is compounded daily and credited monthly to your account. Interest is paid from the day of deposit to the day of withdrawal. 1 As they are drawn on the insurance company and not on a bank, these instruments are technically drafts and not checks. 2 The insurance company that issued the policy from which the lump sum is paid guarantees that the Voya Financial Personal Transition Account balance will earn at least 0.50% annually. Voya Financial may, however, credit the account with a higher rate. The Account Confirmation will state the rate being earned by the account. Accounts established prior to 1/01/2012 will continue to earn at least the guaranteed minimum interest rate of 1.50%. The interest rate guarantee is based on the claims-paying ability of the insurance company. The current credited rate and the guaranteed minimum interest rate are each expressed as an annual percentage yield based on daily compounding. Each day the account accrues an amount of interest that is credited to principal. When annualized, those daily accruals will yield the credited interest rate. The company looks to its general account investments as a source of earnings. The Voya Financial Lifeline Program benefits the company by facilitating the retention of assets in the company s general account, and the company seeks to earn a profit from the Program. The time period over which the company may benefit from amounts payable to a Lifeline s accountholder are within the accountholder s control. An accountholder may choose to draw on the full account balance immediately or maintain all or a portion of his account balance with the Program indefinitely. I 03

6 The rate of interest is subject to change no more than twice in any twelve-month period and any decrease in the interest rate will not occur less than one year since the last change. Time With the Voya Financial Lifeline Program you do not need to make immediate decisions. We encourage you to take the time you need to make informed financial decisions, knowing your account proceeds are secure. Terms and conditions how your Voya Financial Personal Transition Account works Ownership rights The owner of this account is the payee of the insurance proceeds under a contract issued by the insurance company and is listed on your Account Confirmation and draftbook. The owner may write drafts against the account, transfer funds and exercise all rights provided by this program or allowed by Voya Financial. The owner may not be changed. Effective date Your Voya Financial Personal Transition Account is effective from the day it is established. 1 Additional deposits Deposits to this account are not permitted. The account is funded solely from the proceeds of the Voya Financial insurance policy or contract. Beneficiary designation We understand it s important for you to be able to change the disposition of your account. Naming a beneficiary to name a beneficiary or beneficiaries, complete the Beneficiary Designation Form included in this guide and return it in the envelope provided. Note: The designated beneficiary on the original policy does not carry over to this account. Changing a beneficiary you may change your beneficiary designation at any time by notifying us in writing. A beneficiary confirmation will be sent to you. If you need an additional Beneficiary Designation Form, please contact our Customer Service Team at the number listed on the following page or you may access the form on our website at 1 It is the obligation of the insurer to pay the total policy or contract proceeds which is satisfied by depositing the total proceeds in a retained asset account. 04 I

7 Death of owner Typically, upon notification of the owner s death, the account balance will be paid to the beneficiary designated. If the account owner dies without naming a beneficiary, the account balance will be paid to the owner s estate. Address and phone changes In order to send statements and provide timely customer service, it s important for us to have your current address and phone number. For your protection, we provide address change confirmation to both your new and old addresses. Please be sure to let us know if there is a change. Fraud prevention We take fraud prevention seriously and make every attempt to authenticate and clear each draft. For your protection and benefit, please sign your Voya Financial Personal Transition Account drafts the same way you signed the original claim form. In most cases, our personal transition account packet is delivered via UPS in lieu of U.S. Mail and has a tracking number for security reasons. As a Financial Lifeline Customer you have access to the following: Hours of Operation: Customer Service Representatives are available 8:00 a.m. to 7:00 p.m. EST, Monday through Friday Customer Service: Experienced professionals will answer your questions about your Voya Financial Personal Transition Account, including the account s terms and conditions and naming or changing beneficiary information. Voya Financial Lifeline Website: Voya Financial Lifeline Program P.O. Box Pittsburgh, PA Financial Guidance: Option 3 We encourage you to consult a financial professional or tax advisor before making any decisions. If you do not have an advisor and would like assistance from an experienced financial professional, call the number listed above. Voya Financial will provide you with the personalized guidance you need to make informed decisions. I 05

8 Accessing funds To access funds from your account, simply use your Voya Financial Personal Transition Account draftbook. You may pay bills by writing a draft, withdraw cash by writing a draft payable to yourself, or establish electronic fund transfers to other accounts 1. There are no limits on the number of drafts you can write from your account. A personalized reorder form is included with your draftbook if you need to reorder drafts. You may choose to draw on the entire proceeds immediately by writing a draft for the full account balance. Minimum balance requirement Once the available balance falls below $1,500, the account will be closed and a check for the account balance and final interest will be sent to you at the end of the month. Restrictions Voya Financial does not allow this account to be used to pay bills over the phone or to make wire transfers to other accounts or vendors. Voya Financial does not issue cashier checks. Fees The processing bank will charge the following nominal fees: $15 for each stop payment $5 per copy of draft $10 for drafts returned for insufficient funds $10 per copy of statement The processing bank will return drafts for the following reasons: Insufficient funds, altered drafts, missing payee information, missing accountholder signature, and signatures that do not match the accountholder s signature on file. Research costs are applied on an hourly basis Fees subject to change Challenges we ve helped our customers with: I am a first-time investor. Where do I turn for help and trusted financial guidance? Have I made the right investment choices? How can I defer taxes on my investments? Can I afford to send my children to college? Will I be able to afford to retire? How can I be sure my heirs will get most of my estate? 1 There may be delays in processing transactions if a draft is completed improperly or if any other requested transaction is not in good order as determined by Voya Financial. 06 I

9 Account statements You will receive a statement for each month that you have activity in your account other than credited interest. Otherwise, you will receive a quarterly statement if you do not have activity in your account. You also have the option to sign up for E-statements if you do not want to receive paper statements in the mail. E-statements eliminate the chance of paperwork being lost, provide real-time account activity and offer the convenience of having all your information at your fingertips whenever you would like. Images of your drafts are included with your statement. Cancelled drafts are also kept on file. In the event you need a cancelled draft, Voya Financial should be contacted and a copy of the actual draft will be forwarded at the fee previously disclosed. Closing the account You may close your account at any time. Please consider all your options before doing so, as legal regulations prohibit the reopening of any closed accounts. Assignability Assignment of your Voya Financial Personal Transition Account is not permitted. Change in terms and conditions Voya Financial reserves the right to terminate this program, and make changes to its terms and conditions (other than the minimum interest rate guarantee). We will provide prior notice of any material changes. Taxes We will send you a 1099-INT form in January showing the amount of interest earned on your Voya Financial Personal Transition Account. Consult with your tax advisor regarding your tax liability. I 07

10 Maintaining your account We will maintain your account and periodically request that you confirm your intent to continue your account. If you do not affirmatively confirm your intent to keep your account active and if there is no financial activity with your account (excluding credited interest) or other customer initiated activity for a period of 18 months, we will close your account. In this event, if we are unable to locate you, we are required by law to pay any remaining funds over to the state government in which your account was established. Investing your proceeds For Financial Guidance, please call Option 3. With so many financial products on the market, it s easy to feel overwhelmed. Planning your family s financial future can be a difficult task. We encourage you to consult your financial professional or tax advisor before making any decisions. If you don t have an advisor and would like assistance from an experienced financial professional who will provide the personalized guidance that you may need to make informed decisions, please call the number listed above. Our financial professionals are ready to help you develop a financial strategy suited to your unique needs and will work with you at your pace to evaluate your options. 1 As a Voya Financial Lifeline Customer, you will have personalized, professional financial guidance. In accordance with Voya Financial s Privacy Promise, your privacy will be respected to the full extent required by law. 1 Securities and investment advisory services offered through various Broker/Dealers including Voya Financial Advisors, Inc. (member SIPC) 08 I

11 Resource Information I 09

12 Locating important personal and financial documents It s important to have your personal and financial documents located in a place that s easily accessible in the event of an expected or an unexpected life event. If you haven t already done so, set some time aside to locate important documents. Once you have them on hand, we encourage you to consolidate them in one location, such as a file cabinet, folder or safe-deposit box. Financial documents Insurance policies: life, health, disability, property/casualty, automobile, etc. Savings and checking account books Trust agreements Business agreements Notes payable and receivable Financial statements for stocks, bonds and other investments Income tax returns Earnings records, W-2 forms Credit card accounts Property information Real estate mortgages or rental agreements Property tax information Automobile registration Large purchase installment payment books Personal Records Marriage certificate(s) Birth certificates Social Security numbers Last Will and Testament Death certificate 1 Tip Once you have gathered these documents, create a folder or file (storing in fire safe file is best) for easy access to needed information. 1 A death certificate is needed to establish legal proof of death and establish claims for life insurance, annuity contracts, Social Security benefits, etc. It can be obtained for a nominal fee from the vital statistics office of the city in which the death occurred, or the funeral director may arrange to obtain copies for you. You ll need to submit an original with various claims. It must be certified with a raised or in-color registrar s seal to be valid. Photocopies will not be accepted. 10 I

13 Keeping your monthly budget current Re-evaluate your budget on a regular basis, but always when a life transition occurs such as the birth of a child, saving for college education, marriage, retirement, or loss of a loved one. Planning your retirement income When planning your retirement budget, you ll need to consider retirement benefits, savings and investments, and perhaps different expenses. When thinking about expenses, consider your dreams do you want to travel or buy that boat you ve always wanted? Don t give up those dreams, but keep a reality check in place. You ll also need to consider potential health care costs. In addition, as you plan for your retirement income, consider when you plan to retire. As a rule of thumb, plan for a longer period in retirement than you might have guessed. Experts tell us that we are living longer than in years past, and may need to have retirement income last 20 or 30 years into the future! We encourage you to consider these facts when planning for your retirement income. I 11

14 Determine a financial strategy Financial goals and strategies are as diverse as the people considering them. The strategies you choose will depend on your personal status, financial situation, and short and long term goals. We encourage you to discuss your strategies with an experienced financial professional. If you don t have one, call option 3 and Voya Financial will direct you to a financial professional who will help you evaluate your needs, and develop a financial strategy that reflects your individual goals. 1 Tip Best practices when approaching financial goals 1. Set measurable goals. 2. Understand the effect your financial decisions have on other financial issues. 3. Re-evaluate your financial goals periodically. 4. Start now don t assume that financial goals should be set when you get older. 5. Start with what you ve got don t assume financial goals are only for the wealthy. 6. Take charge you are in control of your own financial goals. 7. Look at the big picture financial goals are more than just retirement or tax planning. 8. Don t confuse your financial goals with investing. 9. Don t expect unrealistic returns on investments. 10. Don t wait until a money crisis occurs to begin setting your financial goals. When looking for financial advice, stay away from professionals who: Spend little or no time getting to know you and your financial objectives. Guarantee you ll make money on your investments. Play down the risks associated with any investment. Don t clearly explain suggested investment options. Are unclear about their fees and commissions. If ever in doubt, seek a second opinion and don t commit to anything. 1 Securities and investment advisory services offered through various Broker/Dealers including Voya Financial Advisors, (member SIPC). 12 I

15 Loss of a loved one There is no more difficult transition than when a loved one dies. Amid the many emotions you may experience after the loss of a spouse or parent, close relative or friend, you may also feel overwhelmed by pressing financial and legal matters. If you ve experienced the death of a loved one, do what s best for you. Experts advise not to make any major decisions about financial matters too soon after the loss of a loved one. We encourage you to give yourself time to gather information and evaluate your options. Ask for help and make informed decisions that are in your best long-term interest. Beware of fraud schemes Consumers lose billions of dollars each year to those who prey on vulnerable individuals who may be struggling with grief. You ll want to be particularly cautious about the risk of being a victim of a fraud scheme, such as mail and phone solicitations for money or collections for products or home repairs supposedly purchased by your loved one. Don t accept responsibility for these payments until you have verified the alleged transactions. Tip Identity fraud Identity fraud is devastating and harmful it may take months, if not years, to clear your record(s). Be careful who has access to your information, including your Social Security number, credit card numbers, etc. Always verify who you are dealing with, especially on the phone, and provide your Social Security number only if it s required by law. When in doubt, ask to have a form mailed to you. We encourage you to do what s best for you take the time you need to explore your options. Signature For your own protection, sign all documents in the same manner. This includes the use of your middle initial. Many institutions will delay or reject your request if your signature does not match other documents in their records. When in doubt about the legitimacy of a vendor, contact your local Better Business Bureau or local consumer protection agency. I 13

16 Privacy It s important to understand how your personal information is used or shared with others. We encourage you to review companies written privacy notices. If the notice isn t clear, you have the right to talk to that company s representative familiar with consumers rights under the Gramm-Leach Bliley Act. Voya Financial takes your privacy very seriously. We share a commitment to protect your privacy and the confidentiality of your personal and financial information. For your convenience, Voya Financial s Privacy Promise is included in this booklet, and will also be mailed to you on an annual basis. Benefits you are eligible for Upon reviewing your personal and financial documents, you ll be able to determine what possible benefits you are eligible for. While exact benefits vary by individual, typically they include the following: Health insurance If your loved one carried health insurance, you (or a personal representative) may file a claim for any medical bills associated with the care they received before death. It is wise to submit claims as soon as possible. Retirement plans You may have been identified as a beneficiary of a retirement plan, such as a pension plan, 401(k), tax-deferred 403(b) annuity or an individual retirement account (IRA or SEP-IRA). If so, you ll need to contact the employer, plan administrator or an insurance company representative for more information. Ordinarily you ll be taxed on income you receive from these plans. Because taxation is complex, we encourage you to consult a financial professional before you request payment. Life insurance and annuity contracts If you were named the beneficiary of a life insurance policy or a taxdeferred annuity, you ll need to submit a claim form and an official copy of the death certificate to the insurance company. Although you should always consider tax implications when selecting a settlement option, it s especially important to do so in the case of annuities. 14 I

17 Employer benefits Your loved one s employer can help you determine if you re eligible for any survivor s benefits. In addition to helping you file a life or health insurance claim, they can determine your loved one s level of participation in the company credit union or profit sharing plan, whether you re eligible for unpaid income, commissions, accrued vacation time, etc. You also want to ask about whether you or your dependents qualify for continued participation in health plans or other family coverages. Membership or affiliated organizations benefits Please check if your loved one carried additional life insurance through a union, service organization, or professional association. In some cases, these organizations may return unused portions of annual dues. Creditor benefits Contact your credit card companies to find out if you have credit life insurance, which pays off credit card account balances in the event of the death of a customer. If your loved one was disabled before death, you should check to see if you have credit disability insurance for which a claim can be filed. Social services and charitable organization benefits If your loss presents an immediate financial crisis, you may want to contact the Red Cross for emergency needs or your local social services department for support and referral. In some cases, churches, social organizations or business clubs establish hardship funds for members families. Veteran benefits If your loved one was a veteran, you may be eligible for veteran s benefits. Eligibility varies depending on whether or not the death was due to a service-related cause, but may include lump sum death benefits, burial expenses, financial aid for education, or other possible survivor s benefits. Often the funeral director will notify the Department of Veterans Affairs to request a claim form for you, but you may also contact the nearest DVA directly. I 15

18 Social security benefits Many people think of Social Security as a retirement program. However, retirement benefits are just one part of the Social Security program. When someone who has worked and paid into Social Security dies, survivor benefits can be paid to certain family members. These include widows, widowers (and divorced widows and widowers), children, and dependent parents. You should apply for survivor s benefits promptly because, in some cases, benefits may not be retroactive. You can apply by telephone or at any Social Security office. As you adjust to the loss of a loved one and proceed with the healing process, don t be afraid to ask for support. A variety of individuals and organizations offer support, information and guidance. Your doctor, clergy or attorney may be able to suggest local resources. Tip Social Security doesn t start automatically. You must apply. 16 I

19 Keep a list of your key advisors for information resources Attorney An attorney can provide advice on specific legal issues, including disposition of property, stocks and bonds, business assets, transferring titles of ownership, estate planning, trusts, and wills, etc. Legal rules apply to transferring property of all kinds from an estate, and certain taxes may apply to these transfers. Name Address City State Zip Phone Appointments Notes Tax Advisor/Accountant Your accountant may be a trusted advisor whom you seek out to complete your annual taxes or for other tax advice as needed. You may consult a tax advisor to guide you through federal and state tax issues related to income or inheritance. Name Address City State Zip Phone Appointments Notes I 17

20 Financial Professional Planning your family s financial future can be a difficult task. We encourage you to consult your financial professional or tax advisor before making any decisions. When looking for a financial professional, take time to evaluate his/her experience, reputation, affiliation, expertise and ability to interact with clients. You can contact the Financial Industry Regulatory Association at or go online to to verify the credentials of registered advisors. Name Address City State Zip Phone Appointments Notes Trust Officer A Trust Officer is an expert in estate settlements and related financial issues. A trust is a legal agreement in which its creator gives money or property to a trust for the trustee to invest and manage for the advantage of the beneficiaries. Trusts can be established and funded during the lifetime ( living trust ) or can be created under a will ( testamentary trust ) and funded at death. In either case, it gives a living individual the opportunity to have a say in the use of funds after his/her death. Name Address City State Zip Phone Appointments Notes 18 I

21 Notice of Changes to Privacy Practices Introduction of Voya Financial In April 2013, ING U.S. revealed its future name and brand identity: Voya Financial. You will begin to see the new name during the second quarter of 2014 as we transition to Voya Financial according to the following schedule: On April 7, 2014, ING U.S., Inc., ING U.S. s publicly listed holding company, changed its name to Voya Financial, Inc. On May 1, 2014, ING U.S. Investment Management changed its name to Voya Investment Management and our Employee Benefi ts business began using the Voya Financial brand. On September 1, 2014, all our other businesses, including ING U.S. Retirement Solutions and our Insurance businesses, will begin using the Voya Financial brand. At this point, all ING U.S. legal entities that currently have names incorporating the ING U.S. brand will have changed their names to reflect the Voya brand. Even though we have a new name, nothing changes with our commitment to serving you. As America s Retirement Company, our mission is to make a secure financial future possible one person, one family, and one institution at a time. Changes to privacy practices Effective May 1, 2014, this notice describes how ING U.S., doing business as Voya Financial ( Voya ), can use and disclose your personal information. Voya can share your personal information with our affiliates for our affiliates to market their products and services to you. You can limit this sharing by taking the action described in the attached Privacy Notice next to the heading To limit our sharing. I 19

22 FACTS Why? What? How? WHAT DOES VOYA FINANCIAL DO WITH YOUR PERSONAL INFORMATION? Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do. The types of personal information we collect and share depend on the product or service you have with us. This information can include: Social Security number and account balance Assets and transaction or loss history Investment experience and employment information All financial companies need to share customers personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers personal information; the reasons Voya chooses to share; and whether you can limit this sharing. Reasons we can share your personal information For our everyday business purposes such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus For our marketing purposes to offer our products and services to you Does Voya share? Yes Can you limit this sharing? For joint marketing with other financial companies No We don t share For our affiliates everyday business purposes information about your transactions and experiences For our affiliates everyday business purposes information about your creditworthiness Yes Yes No No No No We don t share For our affiliates to market to you Yes Yes For nonaffiliates to market to you No No 20 I

23 To limit our sharing Questions? Who we are Who is providing this notice? What do we do How does Voya protect my personal information? How does Voya collect my personal information? Why can t I limit all sharing? Call our toll-free number (855) our menu will prompt you through your choice(s) Please note: If you are a new customer, we can begin sharing your information 30 days from the date we sent this notice. When you are no longer our customer, we continue to share your information as described in this notice. However, you can contact us at any time to limit our sharing. Call the telephone number listed on your statements and other correspondence or go to This notice is provided by certain companies owned by Voya Financial, Inc. A list of these companies is provided at the end of this notice. To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings. We collect your personal information, for example, when you open an account or give us your contact information apply for insurance or seek advice about your investments tell us about your investment or retirement portfolio We also collect your personal information from others, such as credit bureaus, affiliates, or other companies. Federal law gives you the right to limit only sharing for affiliates everyday business purposes information about your creditworthiness affiliates from using your information to market to you sharing for nonaffiliates to market to you State laws and individual companies may give you additional rights to limit sharing. See below for more on your rights under state law. I 21

24 What happens when I limit sharing for an account I hold jointly with someone else? Definitions Affiliates Nonaffiliates Joint marketing Other important information 22 I Your choices will apply to everyone on your account. Companies related by common ownership or control. They can be financial and nonfinancial companies. Our affiliates include companies with the Voya name; financial companies such as ReliaStar Life Insurance Company; and nonfinancial companies such as Voya Services Company. Companies not related by common ownership of control. They can be financial and nonfinancial companies. Voya does not share with nonaffiliates so they can market to you. A formal agreement between nonaffiliated financial companies that together market financial products or services to you. Voya does not jointly market. We will comply with more restrictive state laws to the extent that they apply. If you live in an opt-in state such as Alaska, California or Vermont, we will obtain your affirmative consent to share your personal information with nonaffiliates who do not currently assist us in servicing your account or conducting our business. If you are a participant in a retirement plan sponsored by your current or former employer, we will not share your personal information to the extent prohibited by your plan sponsor. Voya affiliates This notice is provided by: Directed Services LLC, ING National Trust, Midwestern United Life Insurance Company, ReliaStar Life Insurance Company, ReliaStar Life Insurance Company of New York, Security Life Assignment Corp., Security Life of Denver Insurance Company, Voya America Equities, Inc. (ING America Equities, Inc.), Voya Capital Corporation, LLC (ING Capital Corporation, LLC), Voya Financial, Inc. (ING U.S., Inc.), Voya Financial Partners, LLC (ING Financial Advisers, LLC), Voya funds, Voya Funds Services, LLC (ING Funds Services, LLC), Voya Institutional Plan Services, LLC (ING Institutional Plan Services, LLC), Voya Institutional Trust Company, Voya Insurance and Annuity Company (ING USA Annuity and Life Insurance Company), Voya Investments, LLC (ING Investments, LLC), Voya Investments Distributor, LLC (ING Investments Distributor, LLC), Voya Retirement Advisors, LLC (ING Investment Advisors, LLC), Voya Retirement Insurance and Annuity Company (ING Life Insurance and Annuity Company)

25 Beneficiary designation and change of personal information form For your Voya Financial Personal Transition Account proudly serving our customers Voya Financial Lifeline P.O. Box , Pittsburgh, PA Voya personal transition accountholder s information (Please fill out completely) Name (Please print) Date Account number Social Security Number Phone (Day) Phone (Evening) Signature If more than one primary beneficiary is named below, this amount will be transferred as specified to those beneficiaries surviving me, or to the last survivor, unless otherwise indicated. If no beneficiary survives me, ownership will be transferred to my estate. I reserve the right to change this designation. This designation replaces all previous designations. Beneficiary designation For more than one beneficiary, the total designation must equal 100%. Please use whole percentages only. If no percentages are specified, the proceeds will be divided equally among your designated beneficiaries. If you need more space or want to list more than three beneficiaries, please attach a separate sheet with the required information. Sign and date each additional sheet naming beneficiaries and attach it to the Beneficiary Designation Form. I designate the following beneficiary(ies) to receive the proceeds of the Voya Personal Transition Account in the event of my death. This designation replaces and supercedes any prior designation: Check this box if additional beneficiaries are listed on the back. Please include the same information requested here or attach a separate sheet. I 23

26 Beneficiary 1 (Name) Designation: % Social Security Number: Date of birth Relationship to accountholder Address City State Zip Phone number Beneficiary 2 (Name) Designation: % Social Security Number: Date of birth Relationship to accountholder Address City State Zip Phone number Beneficiary 3 (Name) Designation: % Social Security Number: Date of birth Relationship to accountholder Address City State Zip Phone number Change of personal information (Please indicate below) Name Date Address City State Zip 24 I

27 Helpful resources Social Security Administration Re: Social Security benefits Ph: Internal Revenue Service Re: Tax information Ph: Veterans Administration Re: Veterans benefits Ph: American Red Cross Re: Crisis Services Call your local chapter United Way Re: Support services Call your local chapter Better Business Bureau Re: Vendor legitimacy Call your local office State Bar Association Re: Legal referral Call your local association The Financial Industry Regulatory Association (FINRA) Re: Verifying credentials of registered advisors Ph: The above links are provided for your information only. Voya Financial does not endorse, nor accept any responsibility for the content, products and/or services provided at non-voya Financial sites. Some information contained in the Voya Financial site is provided by third parties. We do not independently verify this information, nor do we guarantee its accuracy or completeness. I 25

28 Voya Financial Lifeline Program P.O. Box Pittsburgh, PA Ph: Proudly serving customers of the Voya family of companies: Voya Retirement Insurance and Annuity Company Voya Insurance and Annuity Company Midwestern United Life Insurance Company ReliaStar Life Insurance Company ReliaStar Life Insurance Company of New York Security Life of Denver Insurance Company Products and services offered through the Voya family of companies I.P Voya Services Company. All rights reserved. CN Voya.com