Welcome & The Future of Mobile Productivity. Chris Hazelton Research Director, Enterprise Mobility

Transcription

1 Welcome & The Future of Mobile Productivity Chris Hazelton Research Director, Enterprise Mobility

2 451 Research is a preeminent information technology research and advisory company Founded in 2000 with a mission to cover the bleeding edge of IT innovation 270+ employees 1,000+ clients in North America, Europe and around the world 100+ analysts 4,500+ reports published each year covering 2,000+ innovative technology & service providers Over 52 million data points each quarter Headquartered in New York City with offices in London, Boston, San Francisco, and Washington D.C. 451 Research is a division of The 451 Group 2

3 With a core focus on IT innovation and market disruption, 451 Research provides essential insight into the technologies, companies, and dynamics driving the digital economy. Research & Data Advisory Services Live Events 3

4 Our research & data is organized into fourteen channels aligned to the prevailing topics and technologies of digital infrastructure from the mobile edge to the datacenter core. DIGITAL INFRASTRUCTURE Enterprise Mobility Social Business Applications Service Providers Multi-Tenant Datacenters Development, DevOps & Middleware Networking Storage Mobile Telecom Cloud & IT Service Markets European Services Data Platforms & Analytics Information Security Enterprise Platforms & Infrastructure Software Datacenter Technologies EDGE CORE 4

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6 End user case study

7 Capstone mobile strategy panel

8 Source: 451 Research, ChangeWave 3Q 2014 Corporate IT Spending Trends N = 1,494 Last decade of IT sentiment

9 Economic outlook for 2014 in enterprise mobility Source: 451 Yankee Group US IT Decision Maker Survey, March 2014 Base: Asked everybody

10 Existence of a mobility strategy Source: 451 Yankee Group US IT Decision Maker Survey, June 2014 Base: Asked everybody 10

11 Device ownership strategy today Source: 451 Research Quarterly US IT Decision Maker Survey, June 2014

12 Planned buying of corporate liable smartphones Source: 451 Research, ChangeWave 3Q 2014 Corporate IT Spending Trends N: 598

13 Support for BlackBerry smartphones 40% of companies are phasing out BlackBerry today Source: 451 Research, ChangeWave 3Q 2014 Corporate IT Spending Trends N: 598

14 Security rankings for smartphones Source: 451 Research, ChangeWave 3Q 2014 Corporate IT Spending Trends N: 598

15 Productivity rankings for smartphones Source: 451 Research, US Connected Device Survey, June 2014 Base: Fully employed; N = 3,071

16 Source: 451 Research, ChangeWave 3Q 2014 Corporate IT Spending Trends N: 1,494 Corporate demand for tablets

17 Corporate demand for tablets by OEM Source: 451 Research, ChangeWave 3Q 2014 Corporate IT Spending Trends N: 389

18 Use cases for tablets in the enterprise Source: 451 Research, ChangeWave 3Q 2014 Corporate IT Spending Trends N: 389

19 Awareness for securing corporate data Source: 451 Yankee Group US IT Decision Maker Survey, June 2014 Base: Asked everybody

20 Activities to mitigate mobile risk What have you done or plan to do to mitigate the risks and address your concerns? (n=1529) VPN solution for all devices 39% Client-side virtualization App virtualization 24% 26% Data loss prevention software 41% Mobile Device Management (MDM) 22% Mobile Application (MAM) Mobile Content Management Network Access Control 17% 17% 17% Dual factor authentication for smartcards 12% Digital certificates 19% Biometric security systems 9% RSA two factor authentication 6% Other 3% Source: 451 Yankee Group US IT Decision-Maker Survey, September 2014 Base: Asked everybody

21 Managed mobility tools deployed today Which elements of managed mobility do you have deployed today? (Please select all that apply for each column). Source: 451 Yankee Group US IT Decision Maker Survey, June 2014 Base: Asked everybody who deployed managed mobility solutions N=505 21

22 Managed mobility tools within two years Which (additional) ones do you plan to deploy within two years (Please select all that apply for each column). Source: 451 Yankee Group US IT Decision Maker Survey, June 2014 Base: Asked everybody who deployed/ plan to deploy managed mobility solutions N=505 22

23 Support for BYO apps Please select the statement that best summarizes the philosophy of your organization regarding employees introducing consumer software and services into the work environment. (Please select one) Non-sanctioned applications are absolutely not tolerated 18% Not encouraged but we don't actively monitor their use or offer support them 23% Allow employees to use any nonharmful application but WE DON'T provide support 31% Allow employees to use any nonharmful application and WE DO provide some support 28% Source: 451 Yankee Group US IT Decision-Maker Survey, September 2014 Base: Asked everybody

24 Smartphone apps today, 24 months, and no plans Which of the following applications has your organization deployed or plan to deploy on smartphones? and PIM access (n=509) 74% 17% 9% CRM/Customer management applications (n=509) 48% 30% 22% ERP/Inventory and financial management systems (n=509) 40% 29% 31% Intranet/Employee facing Web portal (n=509) 49% 27% 24% Access to corporate database (n=509) 50% 29% 21% SFA/Sales force automation (n=509) 38% 32% 30% Stand-alone corporate instant messaging (n=509) 45% 31% 25% Stand-alone Web conferencing (n=509) 40% 35% 25% Enterprise social networking (n=509) 41% 26% 33% Dispatch/work order management (n=509) 44% 29% 28% UC (n=509) 38% 37% 25% Other (n=94) 22% 16% 62% Business Intelligence (BI) and Analytics (n=509) 40% 34% 26% Customer-facing Web Site (n=509) 50% 28% 22% Customer-facing Mobile Self Service application (n=509) 36% 35% 29% Already deployed Plan to in 24 months Not deployed & no (definite) plans Source: 451 Yankee Group US IT Decision Maker Survey, March 2014 Base: Asked everybody who deployed/plan to deploy mobile applications

25 Mobile access to corporate data - today What percentage of your employees currently access applications and other IT resources behind the corporate firewall from smartphones (e.g., BlackBerry, iphone, Windows Phone devices) and tablets (e.g., Apple ipad, Samsung Galaxy Tab)? Percent of respondents 11% 15% 21% 54% have mobile access today 12% 8% 9% 7% 7% 5% 3% 2% 0 1 to to to to to to to to to to 100 Percent of employees Source: 451 Yankee Group US IT Decision-Maker Survey, September 2014 Base: Asked to IT who have employees using smartphones

26 Mobile access to corporate data in 2 years What percentage of your employees currently access applications and other IT resources behind the corporate firewall from smartphones (e.g., BlackBerry, iphone, Windows Phone devices) and tablets (e.g., Apple ipad, Samsung Galaxy Tab)? Percent of respondents 18% 71% will have mobile access 24% 11% 2% 4% 6% 8% 8% 8% 6% 4% 0 1 to to to to to to to to to to 100 Percent of employees Source: 451 Yankee Group US IT Decision-Maker Survey, September 2014 Base: Asked to IT who have/will have (in two years) employees using smartphones

27 Goals for supporting mobile workers What are the primary goals for supporting mobile workers? (Please rank from the highest to the lowest) Mobile access to corporate (n=256) 31% 20% 28% 21% Employee use of third party apps from a public mobile app store (n=256) 25% 20% 18% 37% Employee use of custom or internal mobile apps (n=255) 19% 27% 29% 24% Mobile access to office productivity tools (n=255) 25% 33% 24% 17% Source: 451 Yankee Group US IT Decision-Maker Survey, September 2014 Base: Asked everybody who deployed/plan to deploy managed mobility solutions 1st ranked choice 2nd ranked choice 3rd ranked choice 4th ranked choice

28 Mobile application priorities Which two of the following are most important to mobilize in the next two years? (n=509) Field and sales force business processes 32% General internal business processes 31% Customer-facing service activities 18% Customer-facing marketing activities 12% None of these 6% Source: 451 Yankee Group US IT Decision-Maker Survey, September 2014 Base: Asked everybody who deployed/plan to deploy mobile applications 28

29 MAM area of applicability Source: 451 Research 29

30 Final thoughts 30

31 Thank you & Questions? Chris Hazelton