OUTAGE MANAGEMENT SYSTEMS What, How, Why. Steven E Collier Director, Smart Grid Strategies MILSOFT Utility Solutions

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1 OUTAGE MANAGEMENT SYSTEMS What, How, Why Steven E Collier Director, Smart Grid Strategies MILSOFT Utility Solutions

2

3

4

5

6 DETECT

7 LOCATE

8 assess

9 analyze

10 INFORM

11 RESTORE

12 INVESTIGATE

13 IMPROVE

14 WHAT IS OMS? Outage Management System 14

15 A system of: hardware telecommunications software applications data procedures Enables electric utility to better manage response to customer service interruptions.

16 DETECT Collect, organize, analyze, display

17 DETECT Collect, organize, analyze, display CUSTOMER INPUT

18 DETECT Collect, organize, analyze, display DATA FROM REMOTE SENSORS Distribution Fault Anticipation (DFA)

19 DETECT Collect, organize, analyze, display FIELD CREW INPUT

20 DETECT Collect, organize, analyze, display INFORMATION FROM OTHER SOURCES ISO / RTO WHOLESALE POWER PROVIDER

21 DETECT Collect, organize, analyze, display MORE & BETTER DATA MORE EFFECTIVELY

22 locate Correlate and evaluate data to DETERMINE LOCATION & CAUSE CIS: Outage or intentional disconnect? AMR/AMI: Utility outage or customer premises outage? Work/Workforce MGMT: Scheduled outage? Accident? SCADA: Known system outage?

23 locate Correlate and evaluate data to DETERMINE LOCATION & CAUSE CIS: Meter/account GPS coordinate suggests general location AMR/AMI: Pinging bounds location EA: Circuit(s) / phase(s) Most likely upstream device failure Fault location

24 locate Correlate and evaluate data to DETERMINE LOCATION & CAUSE GIS: Display for clarity, navigation AVL: Crew location, safety W/WF MGMT: Crew progress

25 ASSESS Accelerated location and dispatch means QUICKER FIELD ASSESSMENT Cause? Damage? Remedy? Time Frame?

26 ASSESS

27 ANALYZE Correlate and evaluate data to DETERMINE WHO IS AFFECTED Affected down line facilities? Affected customers? Restoration triage?

28 INFORM

29 RESTORE

30 INFORM

31 INVESTIGATE

32 There is no more economical or convenient means to so significantly improve reliability, safety, organizational efficiency, and customer service

33 OMS IMPROVES Automated data management results in IMPROVED SITUATIONAL AWARENESS FOR MANAGEMENT, STAFF, AND POLICY MAKERS Comprehensive Accurate Immediate Organized Analyzed Displayed

34 OMS IMPROVES Work Management Better working conditions Improved organization and efficiency Greater certainty and accuracy in decisions and actions Increased employee productivity Faster and more effective new employee training

35 OMS IMPROVES Pre-dispatch analysis results in BETTER CREW DISPATCH More accurately More rapidly Better informed Better equipped Better informed Safer

36 OMS IMPROVES Advanced data acquisition, analysis and action means IMPROVED CUSTOMER SERVICE Better customer communications Quicker restoration of service Greater customer safety

37 OMS IMPROVES Advanced data acquisition, analysis, action means ACCURATE RELIABILITY METRICS

38 DISASTER RECOVERY Triage OMS IMPROVES 3 rd party assistance Communications w/ employees, customers, general public, public safety organizations, Homeland Security Confirm power restoration

39 OMS IMPROVES Advanced data acquisition, analysis, action means BETTER PLANNING, OPERATIONS, MANAGEMENT

40 Is It Prudent Utility Practice to Not Have OMS? OMS is a mature, proven application used successfully by hundreds of electric utilities and its benefits are demonstrable and quantifiable. Most electric utility experts would agree that OMS represents prudent utility practice. Customers could claim they would have been impacted less adversely by an outage had their utility been using OMS

41 OMS Is A Precursor to an Intelligent Modern Grid An electric power outage is just one event that electric utilities need to monitor and manage. There will be others: Distribution fault anticipation Voltage/VAR optimization Distributed generation / storage EV connection / charging Customer DMS & EMS Microgrid operations

42 DATA: circuit model, customer data

43 Integration & interoperability

44 Scalability, upgradeability

45 Information & communications technologies

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