Collaborative Healthcare Culture

Transcription

1 THE Collaborative Healthcare Culture! Increasing Employee Engagement for a Safer Patient Experience and a Better Bottom Line /for-hospitals

2 The Collaborative Healthcare Culture: Increasing Employee Engagement for a Safer Patient Experience and a Better Bottom Line Solutions for the Ideal Business

3 DISENGAGED EMPLOYEES present one of the biggest FIXABLE problems facing businesses today. DISENGAGED OR ACTIVELY DISENGAGED 87% WORLDWIDE 84% IN CANADA 83% IN THE UK 70% IN THE USA 1 1 Source: State of the Global Workplace (Gallup, 2013)

4 IN THE US HEALTHCARE SYSTEM 66% of doctors + 67% of nurses are either DISENGAGED or ACTIVELY DISENGAGED. 2 2 Source: State of the American Workplace (Gallup, 2013)

5 Disengaged and actively disengaged employees cost employers & the economy hundreds of billions of dollars. Actively disengaged employees alone cost the US $ billion and cost UK employers billion each and every year. 1! Engaged e m p l o y e e s w o r k w i t h passion and feel a profound connection t o t h e i r c o m p a n y. T h e y d r i v e innovation and move the organization forward. 1 Not Engaged employees are essentially checked out. They re sleepwalking through their workday, putting time but not energy or passion into their work. 1 Actively Disengaged e m p l o y e e s a re n t j u s t unhappy at work; they re b u s y a c t i n g o u t t h e i r unhappiness. Every day, these workers undermine w h a t t h e i r e n g a g e d coworkers accomplish. 1 1 Source: State of the Global Workplace (Gallup, 2013)

6 MEDICAL ERRORS can be reduced with increased employee safety and employee engagement. 3 3 Source: In studying almost 50,000 work units, Gallup found that organizations with high employee engagement had 41% fewer patient safety incidents than those with low employee engagement. 1 1 Source: State of the Global Workplace, (Gallup, 2013)

7 In addition, those organizations with high employee engagement had: 25-65% lower turnover 37% lower absenteeism 28% lower shrinkage (theft) 48% lower staff safety incidents 22% higher profitability 21% higher productivity 10% higher customer satisfaction higher earnings per share 1 No matter what your culture is like now, we can help you make it: More Safe 1 Source: State of the Global Workplace, (Gallup, 2013) More Loyal More Engaged More Fun!

8 ! In one hospital, when employee engagement rose from the 20 th to the 70 th percentile,! In a 4-year culture shift (which included annual surveys and over 40,000 employee seminars internationally), the Cleveland Clinic found that as employee engagement increased, so did patient satisfaction (HCAHPS) scores. 4! By increasing employee engagement over 3 years Medical City Dallas Hospital reduced contract labor costs by 75%. 5 overall hospital turnover decreased from 22% to 15% & RN turnover decreased from 25% to 13%. 6 Real World Examples By creating a 43% increase in employee engagement, The Medical Center of Plano (TX) decreased turnover of first-year employees by 40% and received recognition as a leading hospital by their parent company HCA. 7 4 Source: /leading-better-patient-care.aspx#2 5 Source: /HCA-Hospitals-Miracle-Workers.aspx 6 Source: /employee-engagement-improve-hospitalhealth.aspx 7Source: /HCA-Hospitals-Healthy-Turnaround.aspx

9 The Bottom Line Employee Engagement and Happiness at Work: increases patient safety, decreases turnover & recruitment costs, makes your organization a better place to work.

10 How We Help Consulting Process EVALUATE W e c o n d u c t f o l l o w - u p surveys and interviews to evaluate the implemented strategies. This highlights successes and achievements while also identifying areas of ongoing adjustment. Our ASSESS A l o n g w i t h i n - p e r s o n observation, we conduct evidence-based, anonymous s u r v e y s a n d s t r a t e g i c interviews to determine the root causes of dissatisfaction, disengagement, burnout, etc. in your organization. Based on the Nursing Process DIAGNOSE Our team will tabulate the results & compile them in an easy-to-review report along with our observations so you can better understand the challenges you face. We give our recommendations for the initial and ongoing priorities. IMPLEMENT PLAN Along with a select group of key employees, we will strategically implement the approved plan; concurrently monitoring your culture (resistance, response, results) as we move forward. Together, we will choose the initial priorities, then our team will devise a systematic plan to make gentle, yet powerful changes. Our plans make the adjustment as easy and understandable as possible for you and your employees.

11 Workshops, Seminars, & Training employee/ executive education on various topics including self-care practices, stress management, work/life balance, and more Focus Groups & Small Group Work employee empowerment via increased communication, active listening, problemsolving, and solution-oriented brainstorming Managerial & Executive Coaching individualized attention and support to empower and enhance individual leadership skills, innovation, creativity, and more

12 Train the Trainer As part of your consulting engagement, you can designate 4-8 licensed professionals from your organization to become organizational trainers in our proprietary 5-step Magic of Mojo process which: increases passion for one s work increases one s sense of purpose in life rids one of the sense of apathy & disconnection brings greater enjoyment and fun into one s life so you can keep your employees engaged internally.

13 Other Services Ariana Ayu, our CEO and Founder, is available for: single speaking engagements, single workshops, workshop series, keynote addresses, and corporate/ executive retreats. Speaking America s Mojo Maven, Ariana Ayu is National Association of Professional Women s 2014/15 Woman of the Year. An entrepreneur, author, interpersonal expert, Registered Nurse, and business and brand strategist, Ariana is the CEO and founder of several companies including Ayutopia International, LLC, which develops profitable and collaborative corporate cultures, personal celebrity brands, and custom branded websites, as well as brand and business strategies. Ariana is the author of the column: Business Mojo on Inc.com. Ariana has worked as a high-level executive and board member for a multi-million dollar consulting company as well as working for or with companies ranging from 1 person to over 10,000. She earned her Masters degree in Advancing Nursing Practice at the University of Edinburgh, in Scotland, UK, and is an internationally respected author, speaker/singer, trainer, and coach, as well as the founder and creatrix of the Bodacious Branding system, Sacred Business Summits, and the Magic of Mojo series. Ariana s press includes national and international radio interviews and articles in USA Today, International Business Times, ABC, CBS, CBS Money Watch, the CW, Eyewitness News, FOX, NBC, Newsday, Virtual-Strategy Magazine, and the World s Luxury Guide, among others. A native of the Washington, DC area, Ariana lives in the beautiful mountains of Asheville, North Carolina. She is a member and supporter of The Women of Global Change (WGC), the Alliance for Women in Media, the National Women s Political Caucus (NWPC), the National Association of Professional Women (NAPW), I AM WOMAN (UK-based), and the National Organization for Women (NOW): organizations focused on positive societal change through the empowerment and advancement of women. Ariana is proud to support non-profit organizations such as The National Wildlife Federation, World Wildlife Fund, Habitat for Humanity, Edmarc Hospice for Children, and The Make It Right Foundation.

14 Solutions for the Ideal Business CONTACT US TODAY TO LEARN HOW WE CAN HELP YOUR ORGANIZATION