BH Hospital Non-Legal Collection Agency Services RFP Q&A. Q: Will all questions and responses be shared with all participants? A: Yes.

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1 BH Hospital Non-Legal Collection Agency Services RFP Q&A Q: Must agencies bid on all product lines? Q: Is each service being evaluated independently? Q: Does this involve international or domestic collections? A: See page 22 of the document scope of service. Additional product lines may include: Worker s Compensation Liability (auto/general) International Q: Will all questions and responses be shared with all participants? Q: Please confirm this RFP is for both Self-Pay Early-Out and Bad Debt. Q: If so, do we need to submit two responses or just two different pricing options? A: Two responses are not required. Page 34 submit detailed pricing for all types of collections service. Q: Is there an electronic way to respond to this RFP to comply with the green initiatives or EPSPP policy in place? Q: On page 4, Q12., In addition, a sub-contracting requirement of 10% CDV has been approved for non-certified diverse vendors. Can you clarify, we are not a women or minority owned company however, we do subcontract with certified diverse vendors who provide services like printing and mailing of statements (women owned). Does this qualify or do they need to be on the BH approved list? A: The sub-contracting vendors must be registered as a Certified Diverse Vendor with Broward Health in order to count towards the 10% CDV Sub-contracting participation. Also, 10% subcontracting worked being performed must be part of the Broward Health contract. Q: Page 8, Section A1., since pricing is weighted the heaviest will the lowest bid be tossed out in order to keep some pricing integrity in place?

2 Q: Page 18, Section VI, payment terms. What are you looking for us to populate in this field since this form is submitted with the RFP? A: Vendor s payment terms. Q: Page 22, Section VII, Scope, Can you confirm which lines of business we re specifically bidding on? A: Answer to the best of your ability based on the information on page 22. Q: We see SP Early-Out, does this include Residual balances? A: No, assuming by residual balances you are referring to balances after insurance. Q: The SP Primary placements, does this include Residual balances? Q: Page 22, Section VII, Scope, please confirm the Early-Out and SP Bad Debt placement volumes and dollars. We typically see a substantial drop in bad debt volume as compared to the SP early-out. This report reflects that you re collecting $21,114,981/month in SP early before placing as bad debt, please confirm. A: Confirmed. Q: Page 22, Section VII, Scope, if the response above is Yes for the Residual balances can you provide a True SP and Residual balance breakdown? A: No, not available. Q: Page 22, Section VII, Scope, the average placement amount for EO is $ and for BD is $ these values seem high, please confirm. A: Confirmed. Q: Page 22, Section VII, Scope, only accounts with a balance of less than $20,000 will be placed, correct? A: As stated in the RFP. Q: Page 22, Section VII, Scope, the RFP mentions EO placed on Day 10 but what is the true agency average age at placement for EO? A: Approximately ten (10) days after initial letter. Q: Page 22, Section VII, Scope, on the EO placement period of 90 days do you see this changing to 120 days to be more in line with 501R and ECA concerns? A: To be determined.

3 Q: Page 25, question regarding settlements, will BH provide agency with a percentage for blanket settlement authority? A: Contractors will have to adhere to the current BH policy. Q: Page 30, Response Directions, are you only looking for responses to Sections A,B,C and D under or following the respective questions on the word document to serve as the entire RFP (along with attachments to validate certain responses) response or do you want us to include additional marketing material above and beyond the responses to the provided questions? A: Refer to verbiage under RFP Response Criteria. Q: Page 32, Section B, Q3,..and the average number of years each client has been using contractor s services? Please clarify, we have over 300 clients are you wanting a number beside each clients listed per year? Q: Page 34, Q17, contractor shall provide support at multiple BH sites. Please clarify that you re not expecting any agency staff on-site. This type of work is conducted via shared files. A: No agency staff on site. Q: What percentage or volume is international? A: To be determined. Currently volume cannot be provided. Q: What is your small balance write off amount (in dollars)? A: $9.99 Q: How much of your monthly write off is Charity (in dollars)? Q: On average, how many charity applications are sent out per month? A: Charity applications are not sent out. Q: On average, how many charity applications are completed per month? Q: Will physician or clinical accounts be included in the placement files? A: No, physician accounts are not included in this RFP. Q: What agency(s) have you been working with? For each service line.

4 Q: What kind of liquidation rate have you been experiencing? %. For each service line. Q: What is your current agency commission rate? %. Q: Do you have payment guidelines established? YES NO Q: Can I get a copy of your financial assistance guidelines? YES NO A: These can be found on the Broward Health website. Q: Do you have the Telephone Consumer Protection Act (TCPA) language incorporated into your Admission Form? YES NO Q: If so, please attach a copy. Q: Can I get your payer mix breakdown (in percentages): Q: What is the percentage of each payer network plan? Q: Can you provide a language indicator (i.e. Spanish speaking)? A: No, information is not available. Q: What Statement Vendor are you currently using and what are they charging? Q: Do you want us to replicate your current statements or modify them to industry best practices? A: The awarded Contractors will be required to provide statement for approval. Q: What Online Bill Pay Vendor are you currently using and what are they charging? Q: What are the motivating factors that will influence your decision? A: See scoring criteria. Q: What s your liquidation rate expectation for this contract? For each service line. A: Page 23 provides the expectation.

5 Q: I d like the names of the members of your team that will be reviewing our qualifications and their titles, please. A: Broward Health currently has a policy regarding Cone of Silence. Due to this matter, Broward Health does not provide a list of the committee to avoid any direct communication with the committee members. Q: What form would you prefer the response? Are you expecting a PDF or hard copies printed and mailed to you? If so, what address shall I use? A: Instructions on how to provide your response is detailed within the RFP. Q: Please confirm the due date for this procurement is 1/4/2016. A: Confirmed. Q: What is the date by which you will answer these questions? A: 12/17/15. Q: Why is the contract out to bid at this time? A: Current contract is due to expire. Q: When is the anticipated contract start date? A: To be determined. Q: Has the current contract gone full term? Q: Have all options to extend the current contract been exercised? Q: Who is the incumbent, and how long has the incumbent been providing the requested services? Q: To what extent will the location of the bidder s proposed location or headquarters have a bearing on any award? A: Scoring criteria provided within the RFP.

6 Q: How are fees currently being billed by any incumbent(s), by category, and at what rates? Q: What estimated or actual dollars were paid last year, last month, or last quarter to any incumbent(s)? Q: Please describe your level of satisfaction with your current vendor(s), if applicable. A: Answer cannot be provided. Q: What is the monthly or quarterly number of accounts expected to be placed with the vendor(s) by category? A: Numbers provided within the RFP. Q: What is the monthly or quarterly dollar value of accounts expected to be placed with the vendor(s) by category? A: Numbers provided within the RFP. Q: What has been the historical rate of return or liquidation rate provided by any incumbent(s), Q: and/or what is anticipated or expected as a result of this procurement? A: Page 23 provides the expectation. Q: If applicable, will accounts held by any incumbent(s) or any backlog be moved to any new vendor(s) as a one-time placement at contract start up? A: To be determined. Q: Our company is certified a large corporation Women-owned Business Enterprise (WBE) by a Public Utility Commission in a state comparable in size to Florida. Will Broward recognize this certification? A: Please refer back to the RFP document, page 10, Section IV Diverse Vendor Participation, under area for RFP Scoring Criteria evaluation points, BH approved certification partners are listed. Q: When the RFP references a Sub-contracting requirement of 10% CDV, what is the 10% referring to revenue from the project, number of placements, dollar value of the placements, or something else? Since there are penalties associated with not meeting what you say you will do, it is imperative to have a clear understanding. And does the subcontractor have to be located in Florida or in Broward County? A: Please refer back to the RFP document, page 11, section 1, Prime Vendor agrees to utilize CDV subcontractors to perform no less than 10% of the total amount invoiced to Broward Health for the Services under the Agreement. Subcontractors do not have to be located in Florida or Broward County. The sub-contracting vendors must be registered as a Certified

7 Diverse Vendor with Broward Health in order to count towards the 10% CDV Sub-contracting participation. Q: If a vendor does not subcontract its collection services as a normal business process, are they still required to use a CDV, or is this only a requirement for those who need to subcontract to get the job done? Who is responsible for vetting the subcontractor for their security and privacy practices? A: CDV is not a requirement in order to provide a response. Do note, if a CDV is not provided the respective contractor will be scored accordingly as stated in the scoring criteria. Q: Can you clarify exactly what is the expectation of the Extended Business Office (EBO) what tasks will they perform, etc.? A: Collections as an extension to our in-house business office at your own location and the use of your own system, not as a collection agency. Q: Do you a have pricing preference for the EBO contingency, FTE, per call, etc.? A: Contingency. Q: How does a vendor show compliance with JCAHO or AHCA? We are not aware of any standards they have relative to accounts receivables outside of what may already be defined by HIPAA, 501r, etc. A: Provide your response as you see fit. Q: Can we obtain historical recovery percentages on all lines? Q: In the scope of service it s listed for insurance BD, underpayments and denials 60 accounts per month for $92,900. Please clarify what this is? A: Insurance bad debt, underpayments & denials. Q: DIVERSE VENDOR SUB-CONTRACTOR PARTICIPATION REQUIREMENT: With respect to the 10% CDV, how will Broward handle situations in which there are no applicable subcontracting opportunities for a Non-Certified Diverse Vendor? A: DV RFP scoring will be handled as outlined in Section IV Diverse Vendor Participation of the RFP. Vendors responding to the RFP should provide good faith effort to support their response to section IV. Q: Is this RFP for Self Pay, Primary Bad Debt, Secondary Bad Debt and possibly Tertiary bad debt accounts? A: The product lines are defined in the scope yes. Q: How many vendors do you anticipate for each financial class you intend to place? A: To be determined.

8 Q: What were the contingency rates of your previous vendors? Q: You indicated a 25 day grace period. Is this for the Self Pay Only or would this grace period be mandatory for Primes, Seconds or Tertiary placed accounts? A: Yes for all accounts. Q: Will there be a bidders conference? Q: Should we set up separate rates for Workers Comp, International and Liability placed accounts? A: Rates for each product line. Q: Will there be a chance for an extension due to the time of year? A: Not that we anticipate. Q: When is the anticipated start date of the contract? A: To be determined. Q: Self-pay-what is the number of statements currently being sent? A: Minimum of three. Q: Insurance - are you able to provide a breakdown of the payers with the dollars? Q: Liability - Will you be providing any additional data for pricing and staffing purposes, or are you looking for an overview of our services related to that line of business. A: No additional data will be provided. Q: How many vendors will be awarded per business line? A: Multiple vendors. Q: Can you provide current results per business line? Q: How many vendors are you currently using? Q: Do you currently utilize an early out program? Q: Do you do any charity care scrubbing on your accounts? A: No

9 Q: If an agency scrubs for charity and uncovers it, how would you like this to be handled? A: To be determined. Q: What is the average balance for primary accounts? A: See table on page 22 Q: What is the average balance for secondary accounts? A: See table on page 22 Q: What is the monthly number of primary accounts expected to be placed, per agency? A: Data not available. Q: What is the monthly number of secondary accounts expected to be placed, per agency? A: Data not available. Q: What has been the historical liquidation rate provided by any incumbent(s) on primary accounts? Q: What has been the historical liquidation rate provided by any incumbent(s) on secondary accounts? Q: Page 11, Diverse Vendor Sub-Contractor Participation Requirement: 1.) The Prime Vendor agrees to utilize Certified Diverse Vendor ( CDV ) Subcontractor(s) to perform no less than 10% of the total amount invoiced to Broward Health for the Services under the Agreement. If the prime vendor is an SBE and also an MBE is this still a requirement? A: No, if they are registered as a CDV with Broward Health. Q: Page 14, 11.) Ownership Disclosures. 4.) Can you please clarify Ownership interest is hereby defined as any form of equity or debt, whether direct or indirect. A: The defined term is used in 11.3 (page 14). This should clarify ownership interest. Q: Page 22, Section VII: Scope of Services, Product Lines, is Self Pay Early Out (extended business office) will early out services be 1 st (acting as client) or 3 rd (acting as agency) party? A: Acting as client. Q: Page 22, Section VII: Scope of Services, Product Lines, is the Av. # of accounts per month and Av. # of $$ per month, is that the amount to be placed with the agency, or are these numbers historical? A: Historical. Q: Page 32, question 4.) Can you please clarify what tax-assisted entities means? A: Please see first paragraph on page 22.

10 Q: What is the total dollar amount in the portfolio? A: See table on page 22. Q: What is the total number of accounts? A: See table on page 22. Q: What is the average account balance? A: See table on page 22. Q: What is the average age of account being placed? A: Broward Health currently does not track this information. Q: What is the estimated monthly/yearly placement dollar amount to be placed? A: See table on page 22. Q: What is the length of placement? A: See page 22. Q: How often will the accounts be placed (monthly, weekly...) A: Weekly. Q: Would accounts be subject for credit reporting? A: Yes 2 nd placement Q: Is there any backlog to be placed with an agency? A: To be determined. Q: Who are the incumbents? A: A 119 request is required. Q: What improvements would the proposer like to see from the vendor on this contract versus the previous contract? A: See expectation on page 23. Q: Page 24, third question regarding returning placed accounts: Please confirm if we have an active payment plan for the patient those accounts will stay with the agency. A: Generally, account will remain with agency that has payment plan unless there is an unforeseen circumstance that warrants account being recalled. Q: Can you describe what happens to the accounts prior to sending them to a third party agency? A: They are worked by our central business office. Q: Will agencies be allowed to keep accounts longer that are on a payment plan?

11 A: Generally, account will remain with agency that has payment plan unless there is an unforeseen circumstance that warrants account being recalled. Q: Are there exceptions to the self-pay early out return policy at 90 days, example payment plans? A: Generally, account will remain with agency that has payment plan unless there is an unforeseen circumstance that warrants account being recalled. Q: Can self-pay early out accounts that are in a positive status (payment plans, insurance discovery) be kept beyond the 90 day return criteria? A: Generally, account will remain with agency that has payment plan unless there is an unforeseen circumstance that warrants account being recalled. Q: Regarding CDV subcontracting, please confirm that any vendor who is not itself a "diverse vendor" as the term is used in the RFP will receive maximum evaluation credits for committing to utilizing a qualified SBE/MBE/WBE to do at least 10% of the work. A: Please refer to Section IV Diverse Vendor Participation of the RFP which states: The scoring evaluation points will be awarded to respondents who are BH Certified Diverse Vendors and Non-Certified Diverse Vendors, who document Certified Diverse Vendor solicitation and utilization (past and planned for this RFP). The maximum evaluation points, as approved in this RFP, will be awarded to all BH Certified Diverse Vendors. Certified Diverse Vendors responding to this RFP MUST submit a copy of their SBE/MBE/WBE certification from a BH approved certification partner with their RFP response. Q: For SBA certifications, since Federal representations and certifications can by selfcertifications for WOSBs, SDBs, and SDVOSBs, please confirm that third-party certification is not required for these categories, and that such firms can self-certify under penalty of perjury, supplying appropriate documentation to BH for the bid response. A: The maximum evaluation points, as approved in this RFP, will be awarded to all BH Certified Diverse Vendors. Certified Diverse Vendors responding to this RFP MUST submit a copy of their SBE/MBE/WBE certification from a BH approved certification partner with their RFP response. Q: What is the maximum number of points a bidder can lose related to CDV subcontracting if the bidder is meeting all bid subcontracting requirements, but has simply never needed to meet such a subcontracting requirement in the past? A: Per the Supplier Diversity policy, a Diverse Vendor Enhancement of 10 evaluation points - RFP Scoring Criteria has been approved for this RFP. Q: Are you selecting multiple agencies for early out, primary placements, secondary, and third placements?

12 Q: If a vendor does not bid on some elements, are all the minimum requirements still in play? Some (especially the Technical) seem to be related more to the EBO and not to bad debt collections. A bad debt vendor will simply pass files back and forth and possibly need occasional access to the Cerner system. A: Answer questions to the best of your ability. Collections are done as an extension to our inhouse business office at your own location and the use of your own system, not as a collection agency. Q: What is the estimated split between true self pay and balance after insurance? A: Data is not available. Q: What percentage of your population only speaks Creole? A: Data is not available. Q: CRSM9 Are you referring the customer service training we provide to our collectors that correspond with your patients? Q: Is there a current incumbent also bidding on this contract? A: Responses have not been submitted. Responses are due on 1/4/16. Q: How many statements do you want sent out? A: Please include your offering in your response. Q: Will you be paying for the letter costs or will the vendor incur those costs? A: Contractor will incur those costs. Q: Please clarify - Is it mandatory to have a Diverse Participation? A: Please refer to Section III Selection process and criteria ; the Diverse Vendor Participation Criteria percentage weight is 10%. Q: Do you pursue/desire discussion and pricing for legal action on collection accounts? A: This RFP is for non-legal collection services. Q: Accounts move from EOS to Primary bad debt collections at approximately Day 120- Is that correct? A: Approximately day Q: Is Broward Health seeking proposal information for Secondary collection or Tertiary Collection services? A: See page 22. Q: If so, how long does the Tertiary or 3 rd placement keep the accounts to work before returning to Broward Health? A: If placed, through statute of limitation.

13 Q: Please clarify C. 3 in the RFP response Criteria section- Are you asking about the Principal (CEO/Sr. Management) of the firm or the principal involved team members involved with the account? A: Program Manager/Senior Manager Q: The Chris Evert Children s Hospital is listed on your masthead, but not under Scope of Services on Page 22. Could you clarify whether that facility is included in this opportunity or not? And if not, why not? A: Chris Evert Children s Hospital is part of Broward Health Medical Center. Q: Are you awarding to multiple vendors, who will service only early-out, only primary placements, only secondary placements, and only tertiary placements? If not, how will placements be divided among selected vendors? Will one vendor be allowed to work multiple tiers? A: Multiple vendors. To be determined. Q: Is it sufficient, for confidentiality purposes, to mark our financial statements as Confidential, or do we need to segregate them in a separate document? A: Please review Florida statute 119. This will assist in your response preparation. Q: We need clarification as to where to place, within our proposal submission: Mandatory Forms Minimum Requirements Answers Technical Requirements Response CDV Response A: Please provide your response as you see fit. Q: On page 33, Section C, could you expand on number 7, referring to methodology for ongoing activities? A: Ongoing offerings/regulations. Q: SECTION IV: DIVERSE VENDOR PARTICIPATION: If we have a diversity subcontracting partner that is certified by the National Minority Supplier Development Council (NMSDC), but is not currently listed within Broward Health s certified diverse vendor directory, can we still propose that subcontractor? If so, what processes need to be followed to become part of Broward Health s directory? A: The National Minority Supplier Development Council (NMSDC) is an approved BH Certification Partner; therefore, have the vendor register in VRS and upload a copy of its NMSDC Certification Certificate. Also, please include a copy in the RFP response for Certificated Diverse Vendor participation.

14 Q: Can Broward Health provide clarification of the 4 lines of business (specifically if any of them are considered collection agency or bad debt work instead of extended business office)? A: See page 22. Q: Please provide the steps the outsource vendor would take if insurance is discovered on selfpay early out accounts. A: Contractor would request Broward Health s Business Office to produce the bill. Contractors may keep found insurance, with the exception of Governmental payers which would be returned to Broward Health for handling. Q: Is the self-pay early out product line currently being outsourced, and if so, will any inventory previously worked by that vendor be assigned to the new vendor upon award? A: Yes, to be determined. Q: What percentage of the self-pay early out is balance after insurance versus straight self- pay in number and dollars? A: None are balance after insurance. Q: Please provide further description of insurance bad debt, underpayments, and denials. A: See page 22. Insurance bad debt accounts not paid, but are greater than 180 days since date of service, underpayments partial paid accounts, denials account denied by payer and partial or no payment received. Q: Can volumes be provided within a summary ATB by age and classification? Q: Additionally, at what age will accounts be assigned in each category to the selected vendor? A: See page 22. Q: Please provide volumes for workers compensation. A: Not available. Q: At what age would workers compensation accounts be outsourced? A: To be determined. Q: Please provide volumes on liability/auto. A: Not available. Q: At what age would liability or auto claims be outsourced? A: To be determined. Q: Please provide description of international services. A: Self pay accounts for individuals residing outside of the United States or insured accounts with an international payer.

15 Q: Financial Assistance Program (FAP) Policies Please provide Broward Health s full FAP policies and procedures so that prospective vendors understand how Broward Health supports IRS 501(r) requirements. A: Broward Health cannot provide at this time. Q: P23 Reports Please provide reporting expectations. A: Placement and acknowledgement reports (both summarized and detailed) as well as performance reports in electronic format. Q: Can you explain the scope of services and what types of accounts would qualify for each of the four product lines? A: Stated on page 22. Insurance bad debt accounts not paid, but are greater than 180 days since date of service, underpayments partial paid accounts, denials account denied by payer and partial or no payment received. Q: Is the Extended Business Office product line for accounts in self pay and the agency would be transparent to the patients? A: These are self-pay day one accounts, not insured accounts. Q: Or are all accounts to be worked as our agency name and in bad debt collections for all products listed? A: Early out accounts are worked as an extension to the hospital business office. Q: Is the Supplier Diversity policy meant to be a part of this Non-Legal Collection Services RFP? If so, has this been a component of past RFPs? A: Section IV references the Supplier Diversity policy and the Diverse Vendor participation for this RFP. Q: Is the CDV contracting requirement of 10% meant to be a part of the RFP for Non-Legal Collection Services? What types of services need to contracted for the 10%? If so, can we select a vendor/supplier not related to Collection Services? A: Please refer to Section IV Diverse Vendor Participation, under the area Planned Utilization. Planned Utilization Provide a description of the planned utilization of BH s Certified Diverse Vendors, as sub-contractors. Please include the type of work, dollar value, and percentage of work to be performed by the Certified Diverse Vendor(s) on this RFP. Documentation of planned utilization MUST be submitted with the RFP response to receive the full evaluation points assigned to this section. Q: Will proprietary information such as financial statements be protected under Florida public records law? Or how do we ensure that it is protected under Florida public records law? A: Please see Florida Statute 119.

16 Q: Does the line item requirement that specifies that Contractor shall not bill any commission on an account where payment occurs within 25 days of placement date apply for all lines of business included in this RFP? A: Yes, for all product lines. Q: What work efforts will be performed by Broward Health prior to self-pay early out placement? A: One letter is sent out. Q: Describe the charity process steps the agency will need to follow. A: Awarded contractor will follow Broward Health s procedures in directing patients to apply for financial assistance or returning accounts upon notification where patients have qualified for financial assistance. Q: A: Will discovered Medicaid and Medicare be retained by the agency? Q: Are all documents needed for the collection services stored electronically? If so, would we have access to the system? Q: For the underpayment and denial scope, please confirm these active accounts on you re A/R? Q: Are identified Underpayments/Denials written down to a zero balance, or is the underpaid/denied amount left active on the A/R? A: No and no. Q: Please confirm what is meant by Insurance bad debt in the product line schedule. Are these insurance accounts written off to bad debt and you are seeking recovery from bad debt or are these accounts pre-bad debt? A: They are written off to bad debt and we are seeking payment. Q: Insurance bad debt, denials and underpayments are in the same product line with one average amount. Could you provide a breakdown of the inventory? A: Not available. Q: Is the assignment of claims for Underpayment and Denial services managed by referral only, or is there opportunity to mine the data to identify recovery opportunity? A: Referral only.

17 Q: Are managed care contracts, electronic or hardcopy, available for all payers? Q: Can they readily be provided, or be made available through access to an imaging system or file sharing location? Q: Please describe the denials referenced in the RFP? A: Accounts denied by a payer, i.e. not paid. Q: Please confirm if any of the service includes physician revenue cycle functions? A: Physician revenue cycle not included. Q: Page 13, Q7, Insurance, it list Liability Insurance for $1M/#3M aggregate. We currently only have a $2M aggregate. On page 18, you ask for a copy of the policy. Will this reflect negatively on our company? We understand $3M is needed prior to contracting. A: This is current requirement per BH. Insurance requirements can be discussed during the contract negotiation phase. Q: Section C, #6 Unsure as to what the term information media means in this context. What is being sought here? Is it specifications on systems programs, software and hardware? We are currently accessing and utilizing the Broward Health system, so does this mean we are currently compliant with the specifications you require? A: Refers to any requirements as it relates to CD Rom and secure websites. Q: Will Broward Health send the first statement to the patient prior to self- pay early out placement? A: A letter is sent. Q: and if so, at what age will accounts be placed with the vendor awarded this Line of Business? A: Approximately 10 (ten) days after letter. Q: On page 34, paragraph 1, there is a statement that asks us to Please respond in detail to the following Price Offering Items. However, there are no Price Offering Items following that sentence. Could you clarify exactly how we are to price this proposal? A: This section is being amended. Q: What billing platform does BH use claim submission? Q: Is there a denial management and underpayment program in place today? If so, please provide recovery results. Q: Please provide a copy of your revenue cycle organizational chart.

18 Q: Please provide the name of your third party contract management system Q: and would we be given access to the system? Q: Please provide current denials inventory, including explanation and reason code description. Q: What is the most common cause of denials? Q: Who are your major managed care payers? Q: What payers do you have difficulty adjudicating full payments? A: Broward Health cannot provide. Q: For the minimal requirement section, you request a yes or no to be answered. Is it acceptable to answer N/A for a service we are not responding to? A: Answer to the best of your abilities. Q: Is A/R maintained at Net or Gross? Q: Please provide annual claim volume and charges by payer. Q: We will propose a solution to the early out business. Please provide a current copy of your summary ATB by payer, IP and OP, number of accounts, and financial class with description of the FC? Q: What is the current percentage of cash collection for the early out business? Q: How are Underpayments/Denials currently identified? A: Central Business Office currently identifies. Q: How many insurance appeals have your present vendors conducted over the last year? Is that only for the Self-pay placed accounts? A: Broward Health is unable to provide.

19 Q: Is any skip work done on accounts prior to sending to agencies? If so, are you passing skiplocated cell phones to the agencies? Q: Do you use an auto dialer for any patient reminder calls, overdue bills, etc.? All 119 requests must be submitted to Broward Health s Record Custodian, Maryanne Wing, at mwing@browardhealth.org.