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2 76 Madigan Army Medical Center Since 1944 Provider of Safe, Quality Care Unparalleled Education Facility State-of-the-Art Research Platform Readiness & Deployment Medicine An Engaged Community Partner Staff 12 Consultants to The Surgeon General 1 of 2 Army Interventional Radiologists 2009 Army Nurse of the Year 2010 Junior Army Nurse of the Year 2010 Surgeon General Physician of the Year 2011 Operational Surgeon of the Year 2011 Wash. State Podiatrist of the Year Equipment & Unique Services Robotic Laparoscopic Procedures Warfighter Refractive Eye Surgery Chiropractic and Acupuncture Services Madigan Originals TeamSTEPPS Safe Patient Handling CenteringPregnancy Mobile Obstetric Emergency Simulator
3 77 Community Medical Homes South Sound Clinic (253) Monday-Friday, Active Duty Family Members and Retirees Primary and OB Care On-site Laboratory and Pharmacy Diagnostic Radiology at the Medical Plaza On-site Behavioral Health Puyallup clinic (253) Monday-Friday, Active Duty Family Members and Retirees Primary Care Only On-site Laboratory and Pharmacy Diagnostic Radiology at Sunrise Medical Plaza
4 78 Madigan Army Medical Center Services Available PCM Continuity Same day Urgent Care Secure Messaging Prime Travel Large civilian network access Pediatric Subspecialty Exceptional Family Member Program Bariatric Care Physical Therapy Occupational Therapy In-house pharmacies, laboratory, and radiology State of the art Surgical Services Walk in Behavioral Health Services Interdisciplinary Pain Management Obstetrics and Gynecology Centering Pregnancy Midwives Complicated OB Other extensive clinic services available
5 79 Madigan Army Medical Center Available Services TRICARE Service Centers UnitedHealthcare Military & Veterans In Case of Emergency Call 911 or drive to the nearest ER Madigan is a Level Two Trauma Center If your concern is of an urgent nature, please call the appointment line for assistance Access to Care Appointment line hours are extended into the evening and are open on the weekend No Shows affect everyone
6 80 Scheduling Appointments Option 1: (800) , Monday-Friday and , Saturday-Sunday Option 2:
7 Madigan Army Medical Center Important Numbers UnitedHealthcare Military & Veterans Central Appointment Line Family Medicine Clinic Pediatric Clinic Internal Medicine Clinic Winder Family Medicine Clinic Okubo Family Medicine Clinic Puyallup Medical Home South Sound Medical Home McChord Family Medicine Clinic Child and Family Assistance Center TRICARE Operations Patient Advocacy Pharmacy
8 82 Patient Advocacy Assistance Your Rights You have the right, without recrimination, to voice concerns regarding your care and to have those issues reviewed and resolved. This may be accomplished by speaking with the unit or clinic officer in charge (OIC), the noncommissioned officer in charge (NCOIC) or by contacting the Patient Advocacy Office at Patient Advocacy Office
9 83 TRICARE Operations Debt Collections Assistance Officer Provides priority assistance by researching TRICARE and/or Medicare claims that are the basis for an underlying medical or dental debt. Assist the beneficiary to obtain determination. Contacts credit bureaus, collection agencies, and providers and requests 60 day hold on claim until the claim is researched and possibly paid. Beneficiary is required to provide authorization for release of medical or dental information to avoid delay in claims processing/reprocessing. Works with TRICARE authorities and Collection Agencies. Assists with appeals. Make appropriate referrals to JAG on your behalf. Beneficiary Counseling and Assistance Coordinator Provides knowledgeable insight into the TRICARE program. Assists in claims resolutions for all TRICARE eligible beneficiaries. Coordinates the Prime Travel authorization benefit. Assists dual eligible beneficiaries with Medicare claims.
10 84 TRICARE Choices Primary Care: TRICARE Prime Beneficiaries enrolled in Prime that live within 30 minutes drive time to the nearest Military Treatment Facility are required to enroll to Madigan Army Medical Center. Beneficiaries enrolled in Prime that live beyond 30 minutes drive time to the nearest Military Treatment Facility have the option to be enrolled to Madigan Army Medical Center or the civilian sector. Specialty Care: Beneficiaries enrolled in Prime at Madigan Army Medical Center and the civilian sector for primary care may be required to Madigan Specialty clinics based on available services. TRICARE Standard Active Duty Family members, TRICARE Reserve Select enrollees, retirees and their eligible family members who choose TRICARE Standard, will have out of pocket costs, which include a deductible and cost shares of 20% or 25%. Care at Military Treatment Facilities is on a space available basis only. TRICARE Extra: Similar to TRICARE Standard, except the beneficiary enjoys a 5% discount when using network providers.
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