Trust Board Meeting March 2010

Transcription

1 Paper Ref: Title: Summary: Trust Board Meeting March 2010 Performance Report Information, Communications Technology (ICT) This report provides an update on the ICT services and projects including Information Governance. The Key Performance Indicators (KPIs) for the ICT service are attached. KPIs are included for each management area. Action Required: Author: Accountable Director: FOI Status: For approval and feedback. David Johnson Assistant Director ICT Keeley Townend ICT Director Public Business Report: Performance Report ICT RAG Status: Green Strategic Objective: Standards for Better Health: Performance: Measuring What Matters Domain Governance Core Standard 7 & 9 Assurance Auditors Local Evaluation: 5.3 Monitoring and reviewing performance, including data quality Clinical Performance Indicators: N/A Business Plan Objective: 1/2/3/4/9/10/27/30/63/66/ 78/105/158 Assurance Framework: 4/25/30/47/48 Risk Management Scheme for Trusts: N/A Page 1 of 8

2 ICT Performance Report 1 Purpose 1.1 This report provides an update to the Board on the services, projects and system developments provided by the ICT team since the last Public Board meeting. 2 General update 2.1 ICT is divided into four management units Service Desk, Infrastructure & Systems, Project Delivery and Voice Communications. The team provides support for all the Trust s Information Communications Technology. 2.2 The Information Governance Group (IGG) completes the final Information Governance Toolkit (IGT) submission in March. Internal Audit have been engaged to support with the IGT self assessment process and the final score is expected to be 70%. 2.3 Work has begun to ensure ICT provides a 6.8% CRES saving in while continuing to introduce and develop new technologies to support the Trust s Quality, Innovation, Productivity and Prevention (QIPP) programme. 2.4 The Trust is working on scoring itself against the NHS Infrastructure Maturity Model (NIMM) and developing an action plan to improve its NIMM score, this will be completed in the first quarter of 2010/11. The Service Desk is working to achieve NHS Service Desk accreditation and the timeline for the application is November Work is commencing to extend the use of the Emergency Care Solution (ECS) - otherwise known as the electronic patient report form (eprf) to other front line vehicles and hospital receiving locations (RLs). The rollout plan for 2010/11 includes a target to deploy a further 40 ECS toughbooks across the Trust. 2.6 The Trust s interim Disaster Recovery / additional capacity site in the old Patient Transport Services (PTS) building at Fairfields York is now available for PTS, OOH and A&E communication centre use. 2.7 Other ongoing projects include the completion of the YAS Communication Centres Virtual Telephony infrastructure, the Central move to the C3 Computer Aided Dispatch (CAD) system and the Analogue Radio Replacement Programme (ARRP). The outcome of the Instant Messaging (IM) proof of concept (POC) is being reviewed and shows that it can help with real-time communication between staff within and between the communication centres by providing messaging from within the Pilot telephony system. 2.8 The PTS redesign Programme continues in the Communication Centre, Single PTS Database, Telephony improvements (call centre manager and virtualisation) and PTS on-line bookings. 2.9 Following the implementation of the Trust s single integrated resource management system (GRS) work is underway in the next few weeks to allow staff web access to their rotas and to deliver call centre management functionality to the Resource Team The roll-out of digital radio to the North A&E fleet and the parallel install of digital radio and new mobile data solution for the Central area continues with completion expected in June Page 2 of 8

3 2.11 As part of the digital radio project work begins on testing, in situ, the Department of Health (DH) provided ICCS from Sungard in April. The Cyfas ICCS system, which will provide the fallback link to the Airwave network, is now live in both Access & Response (A&R) Communication Centres The new enterprise data backup solution project, which provides more resilience and storage space, continues with extensive testing currently underway Testing continues on the new thin client version of the C3 CAD which would be required for the application to be suitable for remote working. 3 Next Steps 3.1 Forthcoming key activities for the ICT team over the next six months are: Complete testing of the latest Mobile Data software and CAD interfaces Move Central A&R onto the YAS Enterprise MIS C3 CAD system Continue testing of the Airwave Lone Worker Solution (Omniguard) Implement the final stage of the Virtual Call Centre infrastructure for North and South Thin client version of C3 CAD, new Enterprise Backup solution, rollout new RAS solution to provide additional capacity for mobile and home working Continue work on Business Continuity Plans Digital Radio rollout into the North and Central and the testing of the Sungard DS2000 ICCS Net Consent to be rolled out to all staff with full functionality Implementation of the interface between ESR and the IT Active Directory system to support with starters, movers and leavers Review of Standards for Better Health C09, C13c and Auditors Local Evaluation (ALE) Data Quality Assessment in line with the latest guidance and CQC requirements Complete the IGT Action Plan and the March final IGT assessment. 4 Recommendations 4.1 The Board is asked to note the ICT update and take assurance from the activities and KPIs. 4.2 Feedback on the KPIs and any requests for further information would be welcome. 5 Appendices Appendix A Appendix B Appendix C Appendix D Appendix E Service Desk KPIs Current main ICT Project involvement Infrastructure & Systems KPIs Voice Communications KPIs Information Governance Activity and Status Page 3 of 8

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