Digital Agenda Assembly 2013 Dublin, 19 and 20 June

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2 Digital Agenda Assembly 2013 Dublin, 19 and 20 June Report Introduction The third edition of the Digital Agenda Assembly (DAA) was held on 19 and 20 June in Dublin, as an event co-organised by the Irish Presidency the European Commission. The concrete goals of the DAA 2013, the first following the DAE review in December 2012, were threefold: 1. Gaining further information on and analysing how national and European efforts can maximise the effectiveness of interventions. 2. Gain further insight on the barriers and challenges that stand in the way of developing growth and jobs, notably with a focus on the enablers/digital mindset. 3. Identifying new areas where focus is needed in the Europe 2020 perspective. DAA 2013 had a strong emphasis on growth and jobs, with seven workshops organised around the digital value chain, from skills and education, infrastructures, security to entrepreneurship and the Digital Single Market. The DAA drew attention to the actions needed to complete the Digital Single Market and to be included in any related Commission proposals, in particular for the single telecommunications market. Trustworthy infrastructure, cloud and broadband, was addressed both public and private (or the "hardware" of the digital transformation) and changing European businesses and citizens to a digital mindset, including adoption and use of new sets of skills, entrepreneurship and business behaviour (or the "software" needed for harnessing the digital transformation). Impact The DAA 2013 was based on invitation only and gathered around 650 stakeholders from all over Europe and from other parts of the world. Nonetheless, many additional stakeholders participated via the webstreaming facility that was provided for all workshops and the Plenary (on 19 June, there were hits from 3137 unique users, viewed in 37 countries; on 20 June, there were 4771 hits from 755 unique users, viewed in 27 countries). The Assembly consisted of seven parallel workshops 2

3 on 19 June, and a plenary session on 20 June. The Irish Presidency made available Dublin Castle, its most prestigious location, which gave a splendid frame to the discussions. The participation was well balanced, with business making up almost 40% of the overall participation. The second largest group were representatives from countries, not only national level, but also many participants from regional and local levels. The figure for EU institutions also comprises representatives from the Council, the EP and the EESC and the CoR. In general, the DAA 2013 was considered a very successful event and targeted an audience that went beyond previous editions. The event was covered in around 50 press and online articles, mostly in the Irish media, but also in the UK, the Netherlands, Italy and in international media. 3

4 Online engagement had a prominent role in the event. The workshops were prepared by Commission services with input via online discussions hosted at the Digital Agenda website. The online discussions were used extensively in the workshops: in most workshops, the online animators presented the results of the online discussions and reported on questions coming from Twitter. The most active and interesting online contributors also were invited to attend the DAA. Social media communications also were very successful, with 11,400 tweets and 2200 persons tweeting over the two days. DAA 2013 was trending on Twitter in both Ireland and Belgium. A first rough sentiment analysis of the tweets confirmed the positive feedback. The vast majority of the tweets is categorised as pleasant, and mostly active. 4

5 In addition, questions from Twitter were extensively used in the Plenary and projected on a tweetwall during the session. Overall assessment feedback from participants An online questionnaire was sent to all DAA 2013 participants, yielding the high response rate of one third of participants. The below charts summarise the key points of feedback received 1. 85% of the participants considered the overall content of the DAA 2013 as very good or excellent. Overall DAA content Below expectation Excellent Sufficient Very good poor 0% 4% 26% 59% 11% 74% of the participants considered the content of the workshops as very good or excellent, and 80% did so for the Plenary content. 1 The full online questionnaire along with the answers received and the charts can be found in the annexes. 5

6 DAA Plenary content Below expectation Excellent Sufficient Very good poor 1% 4% 25% 55% 15% 75% of participants considered the workshop speakers very good or excellent, and 85% did so for the Plenary speakers. 6

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8 Content Seven workshops on 19 June Workshop 1: Digital skills for jobs and learning Filling the jobs of today and tomorrow with new approaches to training and education Workshop 1 discussed ICT training and innovative teaching & learning. The morning session addressed issues relating to the Grand Coalition for digital jobs, looking at new projects and ideas regarding ICT training, and updates on progress made in the Grand Coalition pledges presented at the Conference of 4th & 5th March 2013, as well as information on the many new pledges. The afternoon session concentrated on New ways of learning and examined the challenges/highlight the drivers & opportunities of learning in the digital age. It explored how today's learners are equipped for future jobs, how innovation in learning motivates and engages learners of all ages, how to break the boundaries of formal, non-formal and informal learning to boost the skills and knowledge capital of Europe. The event gathered innovative thinkers and actors in the field and representatives of policy-makers and industry. Key take-away from this workshop: Education and coding, in particular coding for girls. Coding is the entry point to increase developer and creative skills and it can open the possibilities for everyone, including making entrepreneurs of very young people. Particular focus on mobilising girls to go more into ICT and coding should be given. This could be facilitated through Commission's Grand Coalition initiative on how to integrate the use of ICT in learning of all forms. The workshop discussion showed clearly a common feeling of urgency among participants and a need for action. A relative lack of participation by national and local government representatives was noticed. Commitment and collaboration are needed to make significant progress. The morning was more focused on practical measures to solve the immediate e-skills gap, bearing in mind that digital jobs are one of the few areas where there is new employment creation. The afternoon highlighted the need to trigger a fundamental transformation of the education and learning system, which is the only way to satisfy the demand for new skills for the digital age. The classroom should be a copyright free zone. How teachers and students can develop new and creative works in the classroom need to be explored so that creativity is not hampered from copyright issues. 8

9 2 Workshop 2 : Going Smart and Accessible in Public Services and Cities 'Digital' making sense for citizens: do smart public services live up to their promise? How do we make public websites accessible to all? Do we want to live in a smart city? Digital Public Services and Smart Cities save time and money but also make the Digital Single Market a reality with new business opportunities. ICT technologies allow for greater involvement of individuals in the design, production and delivery of services, thus empowering citizens, making smarter and greener decisions in daily life, making governments and city administrations more transparent, responsive, accountable and trustworthy, involving businesses and citizens in a continuous dialogue. The workshop explored what still needs to be done across borders to ensure that every citizen or consumer and company in the EU, including people with disabilities, can benefit from digital public services. It discussed innovation in the form of 'smart city solutions', as a platform for cross-sector solutions (bridging ICT, energy distribution, transport & mobility and construction) as well as illustrated the huge potential of Big Data in urban contexts through open-data repositories and ICT (mobile) applications. Key take-away from this workshop: The workshop allowed for concrete input for the preparation of the Commission's vision for Public Sector Innovation, to be developed more concretely in the implementation of the digital services vision of the Connecting Europe Facility. Best practice for modernising the public service is to develop public service agility or start-up mentality a part of the public sector vision in order to create compelling digital services for government, targeting the user needs. Good practice here, the "how", would be to set up small teams for new systems development in a matter of weeks, rather than business as usual months, years The agility approach means to move from a language of procurement big contracts, long procedures, lock-in of one supplier - to a language of commissioning in order to change systems very quickly. It also showed that there is a need to move forward on the Web accessibility directive currently in co-decision in the European Council and European Parliament. 3 Workshop 3: Translating research and innovation into jobs and growth Digital innovation in the market place: how can we win the race? Innovation is widely considered a primary driver of economic growth. The new EU programme for research and innovation Horizon2020 is conceived to make a stronger push for innovation as contributor to growth and jobs in Europe. The workshop aimed at shedding light on crucial ingredients of the innovation process. How can organisations governmental, industry, academic - turn ICT research results and innovation into 9

10 competitiveness and growth in Europe? The morning session focused on models of transfer of research and innovation to the market. The afternoon session focused on the level of maturity needed for evolving ICT technologies to fill in the gap from research to product manufacturing. Some of the debates were on: What does it take to create a company out of research results? Do our models of valorisation of R&I and transfer of technology fit with the acceleration of innovation uptake by the market? How to speed up the impact of the public money invested on innovation and growth? How to bridge the "valley of death"? How to accelerate the transfer of research and innovation to the market? The morning session shed light on the crucial ingredients of the innovation process, focussing on models of transfer of research and innovation to the markets - existing and new ones. The afternoon session took place in the context of the adoption by the Commission of a strategy for electronics in Europe and of the setup of a Joint Undertaking joining the forces of ENIAC & ARTEMIS to create a critical mass by combining resources and aligning national strategies towards an industrially-driven roadmap for research and innovation. Key take-away from this workshop: To translate research and innovation into growth and jobs, policy makers, VC, corporate ventures, etc. should support the connectivity between actors of the innovation ecosystem, where there is a gap. There is a need to link innovative ideas, experience of business/commercialization and funding sources, all crucial ingredients for successful tech transfer. Accelerators play this role of connecting people, as well as the Commission in a role as facilitator (i.e. using ICT technology to facilitate and accelerate the connectivity and knowledge of different types of actors of innovation; create networks of talents (i.e. the PPP robotics to build up connectivity across Europe). The speed of response shortens the time-to-market; Commission should simplify access and make funding more flexible (i.e. innovating into the structure of Horizon 2020, administrative simplification of programmes). In an innovation context, getting results matter and unsuccessful projects should be stopped early on. In counterpart, there is a need for clarity on the priorities from the sector actors: where we are strong and want to continue to be so, where are weak and want to challenge the position. People are central to deployment culture, credibility, incentive, trust, understanding of customer needs, market knowledge. Europe should make more for giving a positive image of entrepreneurs and to open the way to more entrepreneurial attitude in Europe. 10

11 4 Workshop 4: Broadband demand stimulation: the impact of cloud The Workshop focused on how cloud computing changes the demand for broadband; the infrastructure requirements for cloud services; as well as the role of the public sector in broadband demand stimulation. Cloud computing, big data, internet of things and most future applications are likely to be extremely bandwidth-hungry. The workshop explored the role of cloud providers in creating demand for high speed broadband and increasing incentives to upgrade local access infrastructure. The discussions also presented the experiences of cloud providers in collaborating with telecommunication operators in order to guarantee minimum service performance. Stakeholders belonging to the private and public sector discussed the different business models and types of initiatives. Key take-away from this workshop: Cloud is considered the killer app for broadband. Cloud cannot exist without broadband and lack of broadband can be a serious barrier to the take-up of cloud services. For this reason, there is a need to prioritise the roll-out of broadband as it can also reinforce the use of cloud services. The Commission should follow up in terms of next steps for the Cloud Computing strategy, as well as announce further policy and legislative proposals initiatives, if needed. Companies switching to cloud need for a clear framework and standards. Access regulation is based on consumer market and not on the business one, which is much more concentrated. We need to educate consumers of what they consume: you cannot have super-fast broadband at 20 EUR a month. More dynamic pricing models are needed. Today in Europe we do not see the investment needed for the high-speed infrastructures, which exceeds the financing capacity. Infrastructure funds do not see this sector as attractive. Networks' first layer is local; the service layer has to be pan-european, the cloud too. Very difficult to get pan-european data security and privacy regulations. Technology is not the issue, but the adoption of standardised access by incumbents is one. Digital Single Market should help here. SMEs have to be helped to change and adopt the new cloud paradigm. Broadband connections are not enough. The EC should help SMEs to proceed that way. 5 Workshop 5: Building an open, safe & secure cyberspace How best to prevent and respond to cyber disruptions and attacks In their everyday life online, citizens have to decide regularly between their need to protect themselves against malicious behaviour online and at the same time their need to make best use of their time online and to profit from opportunities presented by online services. The same 11

12 considerations apply for governments and service providers who want to make sure users and the internet infrastructures are well-protected against online threats. The workshop's morning session looked at how these different concerns of the individual user can be balanced and how technology and policies can contribute to empower citizens to fully enjoy all benefits of the digital world. The afternoon session focused on cybersecurity from the high-level perspective of providing security on a European level, a responsibility shared between European regulators, the Member States and industry. In particular, the session discussed the implications of the proposed Directive on Network and Information Security (NIS) on cooperation with industry and how cybersecurity incidents can be prevented or limited in their impact. Key take-away from this workshop: Continue holding regular discussions with the EP, Council and relevant stakeholders in the context of the legislative process on the proposal for a Directive on Network and Information Security Implement the EU Cybersecurity strategy in terms of actions on resilience, awareness raising and education, industrial and technological aspects. Horizon2020 will be leveraged as much as possible. Engagement of DG CONNECT and ENISA with the Member States' authorities, industry, academia and civil society within the Network and Information Security (NIS) platform, launched on 17 June a key action of the EU Cybersecurity strategy. Follow-up the workshop discussions and prepare the grounds for a fruitful debate with stakeholders to take place at a high level conference to take place in February 2014 one year after the adoption of the EU Cybersecurity strategy. DG CONNECT's cybersecurity activities need to address also incentives for the take-up of adequate risk management practices. Liability protection and certification can provide important incentives to enhance cybersecurity. 6 Workshop 6: Tech-entrepreneurs: the path to success How to create a favourable environment for start-ups in Europe? ICT and web entrepreneurs have an enormous, recognised yet untapped potential of boosting the digital economy and transforming today s society. Top job creators, key in the economic recovery, they deserve a favourable environment to develop innovative ideas starting up and flourish in Europe. This workshop took us further into discussion, development and validation of concrete measures to support entrepreneurs in Europe. The conclusions of the previous editions of the Digital Agenda Assembly served to identify the needs of the ICT and web entrepreneurs. This year s event gains a new context, aligned with the work done within the web entrepreneurs' action plan, as we are moving from identifying needs to celebrating entrepreneurship and validating concrete new actions, 12

13 undertaken by both entrepreneurs and stakeholders supporting them, including actors from accelerators, venture capitalist and crowdfunding networks. The event was organised in collaboration with the Irish NDRC. The workshop focused on web entrepreneur-investor relations and on public policies for entrepreneurship. Key take-away from this workshop: A number of proposals and suggestions were made for initiatives that could improve the situation for Web entrepreneurs: A Europe-wide platform to match needs of companies not involved in technology with the products and services offered by startups. This would be run by a central organisation with EU funding. To encourage more angel investment in early-stage companies, a co-fund could be set up to match angel funds in eligible tech startups. Meanwhile, EU-wide tax breaks for angel investors would be a useful measure, as would a programme to train generalised investors in the particulars of tech investment. Coding should be taught from first-grade level across the EU as it is already in Estonia. Private initiatives such as Coder Dojo were mentioned but it was stated that it should be part of each country s official curriculum, to help build a stronger coding skill-set in the EU. A programme linking the retail industry with tech companies, to assist with problems from website creation to fulfillment. Reducing bureaucratic restrictions on startups, including a pan-european startup visa to allow easier hiring of talented people from outside the EU One theme that kept emerging related to the need for role models in order to dispel myths around what entrepreneurs are really like and encourage more people to act entrepreneurially. Existing programmes that celebrate current achievements (Tech All Stars and Europioneers) were acknowledged as a start on this path. 7 Workshop 7: The Digital Single Market for business and consumers The Digital Single Market (DSM) comprises two strands, which were discussed during the workshop: online transactions of physical goods; and online transactions of digital content. The DSM is the focus of many EU-level policies, which was also discussed in addition to the experiences and considerations of entrepreneurs. Morning session: A number of European policies in the area of internal market, such as cross-border delivery, payments, intellectual property and consumer protection aim to encourage both businesses and consumers to engage in online transactions. Against this background, we examined the real experiences of small and medium sized companies who have set up an online presence or consider 13

14 doing so. The workshop explored the key factors for SME's to go online, the costs and benefits of successful online business, niche markets versus mass markets, luxury goods and the role of search engines in helping companies to thrive. Afternoon session: New digital content providers, digital platforms and the impact of the current legal framework on creating a viable environment to encourage investment were the focus of the second part of the debate. Key framework issues such as taxation, payments and copyright as defined in the Digital Agenda Review - were put under the spotlight during the course of this workshop, in which a selection of European platforms of various size, market sectors and geographical coverage were presented to illustrate how on-going policy work at EU level supports digital platforms, providing them with the conditions required to thrive in today's digital market. Key take-away from this workshop: While no firm commitments were made during the workshop, a number of proposals and suggestions were made for initiatives that could help further the digital dingle market (both e- commerce and digital content aspects): An extension of the voucher scheme experimented in Ireland could foster the use of the Internet and increase the number of SMEs going online. A move toward simplified cross-border postal services throughout Europe along with a reduced number of rates and encouragement of innovative payment methods is wished. Personal data protection for European consumers is needed but the legislation should take into account the constraints of SMEs. Trust issues, threatening the potential of e-commerce for SMEs, need to be tackled, including the development of digital identity management to authenticate customers and the increase of SMEs awareness toward security issues. Digital rights management and its fragmentation being one of the biggest problem for crossborder digital content services; EC should further work on copyright reform. A broader socio-economic dimension of the digital single market was discussed: The challenge of the digital divide within Europe is something which has to be tackled as a priority. Especially the broadband access as a household utility need to be prioritized. The issue of online payments is also spread very unevenly. A licensing regime for cloud should be developed in Europe (security parameters, quality of service) Need to gather better data on e-commerce and help with access to major international platforms for European companies. Crowd-funding of projects by individuals is becoming a popular tool to finance artists, scholars etc. but crowd funding of companies is more difficult in certain Member States mainly due to taxation or regulatory issues (shares in a start-up offered to the public must be purchased by professional investors, thresholds for protection of investors etc). In certain cases, only donations 14

15 are possible. This is a highly relevant policy issue for the development of the Digital Single Market. Access to major platforms. There is a need to mandate open access to platforms to allow new services to develop. Plenary on 20 June 2013 Welcome speech by Pat Rabbitte, Minister for Communications, Energy and Natural Resources Digital is for everyone, all ages. Governments have to intervene to ensure that broadband is actually rolled out, market alone can't achieve the DAE targets. There will be demand for high quality of service. It is crucial to engage SMEs in digital economy. There will be no functional DSM unless all citizens have access to services, this means accessibility and inclusion for online government services. Pace of growth of digital economy outpaces all other sectors, this means jobs. Keynote Speech by Neelie Kroes, Vice-President of the European Commission Digital is now a fact of life, and the question is what type of economy do you want, what types of jobs do you have in mind for your children? Digital is about the future economy. Do we want a split in our society; there is now a digital split that we should not accept. We need a "digital mindset" and balanced policy for the future. My priority is youth unemployment; this is a generation that will not have stability and we have to help them get the tools they need. The single market is the crown jewel. Trust is key for the online world, but we also need connectivity. The fragmentation of the telecommunications industry has to be countered by a single market for telecoms. European Digital Security as an issue, e.g. secure cloud solutions with a good infrastructure.net neutrality has to be guaranteed for every citizen in every network and on every device. Keynote Speech by the Irish Digital Champion Lord David Puttnam Changes in the world of medicine versus changes in the world of teaching as an idea as to the constant refinement of technology. Teaching is affected more by e.g. copyright issues. Long distance teaching over the streaming process makes the students become part of the 21 st century. Africa can leapfrog the revolution; Nigeria will have same population in 30 years. Belief in political leadership is key for creating opportunities. Democratic policies can create great things, but leaders need a shared vision. The digital generation has its own dreams. Policy needs to adapt to these dreams. "Why not me" is the question new generation is asking and we need to deliver replies to this. We have to start now, the question is not: what will we do in 10 years, but what task will we do on for Monday morning: "what are we going to do with tools that we have?". Panel 1: New Technology Enablers supported by twitter posts Dana Strong, Gabrielle Gauthey, Rainer Zinow, Bruce Schneier, Nicolas Buck 15

16 Discussion on the advantages of Cloud Computing and making Cloud technology accessible: trust barriers, the way the social norms for privacy changes. Governments are obliged to provide a minimum floor of trust. The topic of trust has to come up higher on the European egovernment agenda. An idea of creating trust by regulating cloud (like banks) for that we need common European regulation. German standards on data security and data protection are perceived as some of the highest in the world. This perception should also be true for European regulation of the Cloud. Further discussion focused on the correlation between trust, education and the issue of understanding the benefits of ecommerce. The new ways of collaboration should become part of our educational system. Discussing the European take-up of 4 th generation mobile (Europe is now at ca. 6%) and the underlying reasons for such moderate take-up. Many challenges in Europe emerge from the lack of pan-european services. According to Gabrielle Gauthey structural funds do not invest in this sector. Fireside Chat with Ralph Rivera, Head of BBC Future Media The development of BBC iplayer and how customers access internet content without actually knowing which source is being used. They simply press the connected BBC Red button. Userfriendliness is the key for future service development. 20 million people press the red button service on BBC every month. Copyright enables sustained production. Concerning cross-border accessibility of the BBC iplayer, Rivera notes that the service is not available abroad due to following reasons: Legal no international copyright for content which is not BBC-owned; -Regulatory not possible to subsidise commercial activity outside UK; -Commercial low business case. Keynote Speech, Harri Koponen, COO Rovio Mr Koponen described the differences between customers and fans. Rovio addresses its customers as fans and treats them appropriately. Rovio recommends: "put the fun back in entrepreneurship and think big". The evolution of Rovio from a game company to an entertainment company, Rovio expands into movies. Rovio still treats itself as an SME. But SMEs which grow fast are punished as they fall off the SME support programmes. Before Angry Birds 51 games have been made as subcontractors but Rovio first got their credits and their success with Angry Birds. How do you encourage girls to become techier help them get involved? Jordan Casey, 13 year old CEO of Mobile Casey Games Self-taught programmer founded Casey Games in January Jordan started at nine years old to do websites, flash games. One of his recent games was selected as an official game for children's day in Brazil. Encourages kids to start coding and start their own businesses and tries to get programming classes into schools. Teaching kids to programme at an early age can help them fill the positions in the programming industry. Europe has to enable people regardless of their age. Being a kid helps in terms of getting advice but what EU should do? Example from Silicon Valley: no age issue, just look at the idea. We need to help them more, set up competitions for young people. Jordan on the role of girls in the gaming industry: example of the successful launch of Coderdojo Divas for girls. 16

17 Discussion: Mobile phone should be used every day in school to find information or to share and to collaborate, evolution is needed. Entrepreneurs are of all ages, problem is making technology into product and to business. They need hands on help. We need to move EU into start-up mode, to be more reactive and help the angels, accelerators etc. At some stage we decided all need to read and write; now we all need to have digital skills as minimum level skills, digital literacy. But there is no difficulty in access, need for a skills register to help people back into jobs. Panel 2: Entrepreneurship, Skills and Jobs supported by twitter posts Kathryn Parsons, Mike Devane, Mercedes Diaz Sanchez, Jerry Kennelly Discussion on how to get ICT skills to broader population, and in particular the role of women. Kathryn Parsons from Decoded teaches people to code in a single day. The breakdown of people attending the courses is 50/50 women and men. It is hard to find women programmers on the market. On the importance of confidence in terms of empowering women to take tech jobs: empowering the teachers can help address the issue of better and conscious ICT education; women entrepreneurs as the new rock stars. Digital literacy issues have to be adequately addressed. There is great potential for women working from home in ICT jobs during the time they are taking care of their children, with synergies beneficial for both for employees and employers. Example: using digital technology in the marine business largest seabed mapping exercise in the world. The current focus is strongly on the young generation of women while at the same time adult women are being neglected in terms of developing new skills. Minimum digital skills are needed by everyone today. Jerry Kenelly underlined that on hiring women and career choices for women: "We don t hire women we hire people." How to ensure that highly trained workforce for the growing ICT industry will be available on the market. On service, technology and content and on the problems of recruiting specialised ICT talent on the European job market: It all starts with education! Conclusions and closing remarks by Robert Madelin, Director-General DG CONNECT "Every European Digital" is the leitmotiv of the Digital Agenda. The Digital Agenda was never about what government can do, it is about society and people. If this is true, then what can we all do, it is the society wide issues that will pull the rest. Every solution has to be digital or it s not a solution. Do we have enough curiosity in our society? Education, skills and learning: "Why not me?" What can we do to make things happen? If we can reach all the people first, things will get moving. 17

18 Annexes: Feedback online questionnaire & graphs Word clouds on workshop discussions online 18

19 Online questionnaire & graphs Feedback questionnaire DAA2013 General questions 1. Overall, how satisfied were you with the Digital Agenda Assembly 2013? Excellent=5 Very Good=4 Sufficient=3 Below expectation=2 Poor=1 Overall content Selection of the speakers Participants interaction in the sessions (overall) Overall DAA content Below expectation Excellent Sufficient Very good poor 0% 4% 26% 59% 11% 19

20 2. How satisfied were you with Dublin as the venue for the Digital Agenda Assembly? Excellent=5 Very Good=4 Sufficient=3 Below expectation=2 Poor=1 Registration process Support/information before the conference Quality of the venue Technical facilities at the venue

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22 3. Did you attend previous Digital Agenda Assemblies? (Choose all that apply) Yes, DAA 2011 Yes, DAA 2012 No, this was my first time DAA2013 Workshops 19 June Which workshop did you attend? Workshop 1: Digital skills for jobs and learning Workshop 2: Going Smart and Accessible in Public Services and Cities Workshop 3: Translating research and innovation into jobs and growth Workshop 4: Broadband demand stimulation: the impact of cloud Workshop 5: Building an open, safe & secure cyberspace Workshop 6: Tech entrepreneurs: the path to success Workshop 7: The Digital Single Market for business and consumers 22

23 5. Thinking of your workshop, how would you evaluate? Excellent=5 Very Good=4 Sufficient=3 Below expectation=2 Poor=1 Workshop content Choice of speakers Length of the session Participants interaction Opportunities for networking

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25 Evaluation by workshop in terms of content and speakers: Workshop 1: Digital skills for jobs and learning 25

26 Workshop 2: Going Smart and Accessible in Public Services and Cities 26

27 Workshop 3: Translating research and innovation into jobs and growth 27

28 Workshop 4: Broadband demand stimulation: the impact of cloud 28

29 Workshop 5: Building an open, safe & secure cyberspace 29

30 Workshop 6: Tech entrepreneurs: the path to success 30

31 Workshop 7: The Digital Single Market for business and consumers 31

32 DAA2013 Plenary session 20 June How satisfied were you with the overall quality and interest of the plenary session? Excellent=5 Very Good=4 Sufficient=3 Below expectation=2 Poor=1 Plenary session content Choice of speakers Length of the session Participants interaction Opportunities for networking

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34 DAA2013 Online discussions 7. Did you visit the DAA online engagement community prior to the DAA? Yes - and participated/contributed Yes - read only No I wasn't aware of it If 'yes' at Question 7: 8. Overall, how satisfied were you with the DAA online engagement community? Excellent=5 Very Good=4 Sufficient=3 Below expectation=2 Poor=1 34

35 DAA2013 What did you learn? 9. If you had to choose one or two new ideas that you learned at the DAA they would be? Please specify About you 10. Professional activity Research/Academia NGO ICT industry Other industry European institutions Public organisation Other - please specify 11. Gender Male Female 35

36 12. Age Under Above 55 36

37 Wordclouds of the online discussions in the workshops WORKSHOP 1 WORKSHOP 2 37

38 WORKSHOP 3 WORKSHOP 4 38

39 WORKSHOP 5 WORKSHOP 6 39

40 WORKSHOP 7 40