Dell KACE K1000 Management Appliance. Administrator Guide. Release 5.3. Revision Date: May 16, 2011

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1 Dell KACE K1000 Management Appliance Administrator Guide Release 5.3 Revision Date: May 16, Dell, Inc. All rights reserved. Information concerning third-party copyrights and agreements, hardware and software warranty, hardware replacement, product returns, technical support terms and product licensing is in the Dell KACE End User License agreement accessible at

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3 Contents 1 Getting Started 15 About this guide About this chapter Understanding the KACE K1000 Appliance components Hardware specifications Software deployment components To set up your K1000 Management Appliance server DNS Considerations Configuring network settings from the console Logging in to the Administrative Console Using the KACE K1000 Appliance components Using Home Guided Tours Summary Client Check-In Rate Distributions Software Threat Level License Compliance Clients Connected Managed Operating Systems Tasks in Progress To view the Summary Details To Find Your Software Version Updating Your Appliance Software To upgrade software without using Organizational Management To upgrade software for Organizational Management users Label Search What s Next Configuring your Appliance 35 Key configuration settings To configure general settings for the server To configure general settings for your organization List of open ports required Configuring Network Settings for the Server To configure the Network Settings Configuring Local Routing Tables To configure Local Routing Tables Configuring Local HTTPD To configure Local HTTPD Configuring Security Settings for the Server To configure Security Settings To generate an SSL Certificate Configuring Agent Messaging Protocol Settings To configure Agent Messaging Protocol Settings Configuring date and time Settings of the appliance server Administrator Guide, Version 5.3 3

4 Contents To configure Date & Time settings Configuring Single Sign-on for multiple appliances To enable linking of appliances for single sign-on To link appliances for single sign-on To disable appliance links Troubleshooting Tools To access the K1000 Troubleshooting Tools page To use Network Utilities Labels and Smart Labels 53 About Labels Managing Labels Viewing Labels Viewing Computer Details by Label To view label details To add or edit a new label To delete a label About Label Groups To view Label Groups To create a Label Group To apply a label to a Label Group To delete a Label Group About Smart Labels To create a Smart Label To edit a Smart Label To change the Smart Label Run Order What s Next Agent Provisioning 65 Overview of first time Agent provisioning System requirements for Agents Preparing to provision the Agent Enabling file sharing Preparing for Windows Platform provisioning Single Machine Provisioning To deploy the Agent on a single machine Advanced Provisioning Overview of Advanced Provisioning To use Advanced Provisioning To provision Windows platforms To provision Unix (Linux or Mac OS X) platforms To schedule Agent provisioning Using the Provisioned Configurations page Accessing the Provisioned Configurations page To create a new configuration Administrator Guide, Version 5.3

5 Contents To edit a configuration To run configurations To duplicate a configuration To delete a configuration Using the Provisioning Results Page To view Provisioning Results Managing K1000 Agent Tasks K1000 Agent Settings To configure an Agent K1000 Agent Update Overview of Agent Updating To download a patch Agent To update the Agent automatically AMP Message Queue To view AMP Message Queue To delete a message queue Managing Software and Hardware Inventories 83 Inventory Feature Overview Managing Your Computer Inventory Searching for Computers in Your Inventory Using Advanced Search for Computer Inventory To specify advanced search criteria Creating Smart Labels for Computer Inventory Searching for Computers by Creating Computer Notifications Filtering Computers by Organizational Unit Using the Computer Inventory Detail Page Appliance Agent Logs Adding Computers to Inventory Adding Computers Automatically Adding Computers Manually Managing Your Software Inventory Using Advanced Search for Software Inventory To specify advanced search criteria Adding Software to Inventory Adding software automatically To add software to Inventory manually To create software assets Custom Data Fields Attaching a Digital Asset to a Software Item To attach a digital asset to a software item To delete a software item To apply a label to a software item To remove a label from a software item To categorize a software item To set threat level to a software item Administrator Guide, Version 5.3 5

6 Contents Managing Your Processes Inventory To view process details To delete a process To disallow processes To apply a label to a process To remove a label from a process To categorize a process To set threat level to a process To meter a process Managing Your Startup Program Inventory To view Startup detail information To delete a startup program To apply a label to a startup program To remove a label from a startup program To categorize a startup program To set threat level to a startup program Managing Your Service Inventory To view service detail information To delete a service To apply a label to a service To remove a label from a service To categorize a service To set a threat level to a service Managing Your MIA (Out-Of-Reach Computer) Inventory Configuring the MIA Settings To configure the MIA settings To delete an MIA computer To apply a label to an MIA computer To create a new label Using the AppDeploy Live Application Information Clearinghouse Enabling AppDeploy Live Viewing AppDeploy Live content To view AppDeploy Live information Using the Dell Warranty feature To obtain Dell Warranty information on a single Dell machine instantly To renew Dell Warranty information To run Dell Warranty reports Importing and Exporting Appliance Resources 111 Importing and exporting resources Transferring resources using a SAMBA share Export resources from one appliance to another using SAMBA shares Transferring resources between Organizations Exporting resources to Other Organizations on an appliance Importing resources from another organization on your appliance Import software components from another organization Administrator Guide, Version 5.3

7 Contents 7 Scanning for IP Addresses 119 IP Scan Overview Viewing Scheduled Scans list About scan results To view scan results Creating an IP Scan To create an IP scan To search network scan results on the basis of status fields IP Scan Smart Label To dynamically identify the network scan results To edit the order value of IP Scan Smart Labels Distributing Software from Your K1000 Management Appliance 125 Distribution Feature Overview Types of Distribution Packages To create a distribution Distributing packages from the appliance Ensuring that Inventory item package names match Distributing Packages from an Alternate Location When to use a replication share or an alternate download location Managed Installations Installation parameters To determine supported parameters for the.msi file Creating a managed installation for the Windows platform To create a managed installation for Windows platforms Examples of common deployments on Windows Standard MSI example To create a managed installation for Windows platforms Standard EXE Example Standard ZIP Example To create a managed installation for a.zip file Examples of Common Deployments on Linux To create a managed installation for an.rpm file Standard TAR.GZ Example To create a managed installation for a tar.gz file Examples of Common Deployments on Mac OS File Synchronizations Creating a file synchronization To create a file synchronization Wake-on-LAN Wake-on-LAN feature overview Issuing a Wake-on-LAN request To issue a Wake-on-LAN request To schedule a Wake-on-LAN request Troubleshooting Wake-on-LAN Replication Administrator Guide, Version 5.3 7

8 Contents Preparing to create a replication share To create a replication share Working with your replication share To view replication share details Managing iphone Profiles Before you use K1000 iphone profile support To add an iphone profile To Delete an iphone profile To Configure Collection Settings for iphones Managing Dell Systems with Dell Updates Understanding the Differences between Patching and Dell Updates Dell Client and Server Upgrade workflow Configuring Dell OpenManage Catalog Updates Using the Scripting Features 161 Scripting Overview Order of downloading script dependencies Using the Appliance Default Scripts Creating and Editing Scripts Token Replacement Variables Adding Scripts To add an Offline KScript or Online KScript To add an Online Shell Script Editing Scripts To edit a script To delete a script from the Scripts page To delete a script from the Scripts Edit page Importing Scripts To import an existing script To Duplicate an existing Script Using the Run Now function To run scripts using the Run Now tab Run Now from the Script Detail page To use the Run Now function from the Scripts Lists Page Monitoring Run Now Status Run Now Detail Page Searching the Scripting Log Files To search scripting logs About the Configuration Policies Using the Windows-based Policies Enforce Registry Settings Remote Desktop Control Troubleshooter To troubleshoot remote behavior Enforce Desktop Settings To create a policy to enforce Desktop Settings Desktop Shortcuts Wizard Administrator Guide, Version 5.3

9 Contents To create scripts to add shortcuts Event Log Reporter To create an Event Log query MSI Installer Wizard To create the MSI Installer policy UltraVNC Wizard Un-Installer Wizard To create an uninstaller script Windows Automatic Update Settings policy To modify Windows Automatic Update settings To start the Automatic Windows Update on a node Power Management Wizard About monitoring power use To configure Power Management Using the Mac OS Configuration-based Policies Enforce Power Management Settings Enforce VNC Settings Enforce Active Directory Settings Maintaining Your K1000 Management Appliance 195 K1000 Management Appliance maintenance overview Upgrading your appliance To upgrade your K1000 Management Appliance Backing up K1000 Management Appliance data To run the appliance backup manually Downloading backup files to another location To change backup file location To access the backup files through ftp Restoring K1000 Management Appliance settings Restoring from most recent backup To restore from the most recent backup Uploading files to restore settings To upload backup files Restoring to factory settings To restore to factory settings Updating K1000 Management Appliance software To verify the minimum server version Updating the license key Updating your Dell KACE K1000 Management Appliance license key Applying the server update To apply the server update To verify the upgrade Updating patch definitions from KACE To update the patch definitions To delete patch files To Reboot and shut down KACE K1000 Appliances Administrator Guide, Version 5.3 9

10 Contents Updating OVAL definitions To update the OVAL and patch definitions Troubleshooting K1000 Management Appliance Accessing K1000 Management Appliance logs Downloading log files To download Dell KACE K1000 Management Appliance logs Windows debugging To log on to the AMP service Understanding Disk Status log data LDAP 209 About LDAP Labels Creating an LDAP Label Manually Creating an LDAP Label with the Browser Using LDAP Easy Search Using the LDAP Browser Wizard To use the LDAP Browser Wizard Automatically Authenticating LDAP Users To configure the appliance for user authentication To schedule a User Import Running the K1000 Appliance Reports 221 Reporting Overview Running Reports Creating and Editing Reports Report Layout To create a new report using the Report Wizard To create a new SQL report To edit an existing report To duplicate an existing report Scheduling Reports To create a report schedule To select a report if starting from the Schedule icon To select a report if starting from the Schedule Reports tab To define notifications To schedule the time the report runs To delete a scheduled report Using Alert Messages To Create a Broadcast Alert Message Alerts To create an Alert Using Organizational Management 237 Overview of Organizational Management Default Organization Administrator Guide, Version 5.3

11 Contents Creating and editing Organizations To create an organization To troubleshoot nodes that fail to show up in Inventory To edit an organization To delete an organization Managing System Admin Console users To add a user To delete a user To change the password Organizational Roles Default role Creating and editing Organizational Roles To create a role To edit a role To delete a role To duplicate a role Organizational Filters Creating and Editing Organizational Filters To add a data filter To add a LDAP filter To edit a filter To delete a filter Computers Advanced Search To specify advanced search criteria Test and Organization Filter To test an organization filter Refiltering Computers To refilter computers Redirecting Computers To redirect computers Understanding Computer Details A Administering Mac OS Nodes 259 Mac OS Inventory Distributing Software to Mac OS Nodes Examples of Common Deployments on Mac OS To create a managed installation for Mac OS nodes Patching Mac OS Nodes B Adding Steps to a Script 265 Adding Steps to Task Sections Steps for Windows Systems Steps for Mac OS X Systems Steps for Red Hat Enterprise Linux Systems Administrator Guide, Version

12 Contents C Writing Custom Inventory Rules 273 Understanding Custom Inventory Rules Creating a Custom Inventory rule How Custom Inventory Rules are implemented Understanding rule syntax Function syntax Argument syntax Checking for conditions (Conditional rules) Conditional rule reference Verifying if a Condition exists (Exists rules) Evaluating node settings (Equals rules) Comparing node values (Greater and Less Than rules) Testing for multiple conditions Checking for multiple true conditions (AND) Checking for one true condition (OR) Getting values from a node (Custom Inventory Field) Value Return rule reference Getting File Information values Getting Registry key values Getting command output Getting PLIST values Getting multiple values Matching file names with Regular Expressions Understanding Regular Expressions Regular Expression Rule Reference Defining rule arguments Finding a path or file Finding a registry key and entry Specifying a version Specifying environment or user variables Specifying a file attribute Using Windows file attributes Testing for Linux and Mac file attributes Specifying the datatype Specifying values to test Specifying the name of a registry entry (Windows only) Specifying a PLIST key (Mac only) Using a regular expression Defining commands D Database Tables 295 K1000 Management Appliance Database Tables Administrator Guide, Version 5.3

13 Contents E Manually Deploying Agents 301 Overview of manual deployment Updating the Agent Resources for troubleshooting Manually installing the Agent on Windows To manually install the Agent on Windows using the Install wizard To manually install the Agent on Windows using command lines Windows security issues Windows debugging Installing and Configuring the Agent on Linux To install the Agent To install from startup or login To upgrade the Agent To start and stop the Agent To manually remove the Agent Other Agent operations To check that the Agent is running To check the version of the Agent To run an Inventory check Linux Debugging To Install and Configure the Agent on Mac OS Nodes To install or upgrade the Agent To start or stop the Agent To manually remove the Agent Other Agent operations To check that the Agent is running To check the version of the Agent To run an Inventory check Macintosh Debugging Using shell scripts to install the Agent Information collected by the Agent To access the Computers : Detail page F Understanding the Daily Run Output 315 G K1000 Classic Reports 321 Reporting Overview Running Reports Creating and Editing Reports To create a new report using the table presentation type To create a new report using the chart presentation type To duplicate an existing report To create a new report from scratch To edit a report using SQL Editor Administrator Guide, Version

14 Contents Scheduling Reports To create a report schedule To run a schedule To delete a schedule H Warranty, Licensing, and Support 331 Warranty And Support Information Third Party Software Notice Apache EZ GPO FreeBSD Preamble Knoppix NO WARRANTY Microsoft Windows OpenSSL OpenSSL License Original SSLeay License PHP Samba Preamble Sendmail Index Administrator Guide, Version 5.3

15 1 Getting Started This chapter starts with an overview of this guide and the Dell KACE K1000 Management Appliance interface components. The chapter then explains how to install and set up your K1000, and finally it provides an overview of the K1000 Management Appliance Administrator Console Home page features. About this guide, on page 15. About this chapter, on page 15. Understanding the KACE K1000 Appliance components, on page 15. Using the KACE K1000 Appliance components, on page 21. Using Home, on page 24. What s Next, on page 34. About this guide This guide explains how to install, set up, configure, and use the Dell KACE K1000 Management Appliance. About this chapter This chapter explains how to install and set up your K1000 Management Appliance, from unpacking the appliance to Initial Konfiguration. When finished, you will see the Administrator Portal appliance, the Web page from which you configure and use your appliance. At that point, this chapter provides an overview of the Administrator Portal. Before you can use your appliance, you need to configure it. This section provides an introduction to your appliance and an overview of the total system management workflow. This section also lists the basic administrative procedures and the best practices for system management. Understanding the KACE K1000 Appliance components Your appliance includes the following components: Administrator Guide, Version

16 1 Getting Started 1. Administrator Console This is used by administrators to control the K1000 Management Appliance. It is accessible by browsing to admin. This portal is a Web-based interface to access and direct the functionality and capabilities within your company. The Administrator Console provides access to the following components: Inventory Management Software Distribution Reporting K1000 Settings Asset Management Scripting Security Service Desk Settings Virtual Kontainers 2. System Console This is an interface designed primarily to enforce the policies across organizations. 3. Agent This is the K1000 Management Appliance technology that sits on each desktop that the appliance manages. It includes an application component that manages downloads, installations, and desktop inventory. The agent also includes the Agent Management Service appliance that initiates scheduled tasks such as inventory or software updates. 4. Service Desk This makes software titles available to users on a self-service basis. The Service Desk does not replace traditional push software distribution (as is handled by the Administrator Console and the agent). You can change or customize the Service Desk name. The Service Desk provides: A repository for software titles that are not required for all users. A way for users to submit and track Service Desk (or Service Desk tickets). Assistance for users in routine tasks, such as software installation and getting help from the Knowledge Base. Service Desk is accessible by browsing to 16 Administrator Guide, Version 5.3

17 Getting Started 1 Hardware specifications The K1000 Management Appliance include a high-performance server with the following hardware configuration: Hardware K1100 K1200 Form Factor 1U Rack mount chassis 1U Rack mount chassis Dimensions Height 4.26cm (1.7in) 4.26cm (1.7in) Width 48.24cm (19in) (includes rack latches) 48.24cm (19in) (includes rack latches) Depth 77.2cm (30.4in) (includes PSU handles & bezel) 77.2cm (30.4in) (includes PSU handles & bezel) Model PowerEdge R610 PowerEdge R610 CPU (Quantity/Core) 2/4 Intel Xeon, 2.4 GHz 2 /4 Intel Xeon, 2.66GHz RAM 6GB 12GB RAID Level 5 5 Number of Disks 3 5 Storage 215GB 550GB Ethernet Ports Quad Gigabit Quad Gigabit Power Supply Energy Smart 520 Watts, VAC Dual Redundant, Energy Smart 520 Watts, VAC Software deployment components This section describes the packages that can be deployed by the server on the agents. The K1000 Management Appliance supports several types of distribution packages, and this section lists the components used for the deployment of packages: Managed Installations can be configured by the administrator to run silently or with user interaction. Within a Managed Installation Definition, the administrator can define install, uninstall, or command-line parameters. See Managed Installations, on page 129 for more information. File Synchronization is another way to distribute content to computers with the agent software. Unlike Managed Installations, File Synchronization is used to distribute files that need to be copied to a user s machine without running an installer. See File Synchronizations, on page 143 for more information. Service Desk Packages are ear-marked by administrators for user self-service. Many Dell customers use the portal for handling occasional user applications, print drivers, and so on. You also can use the Service Desk to resolve installation issues by allowing users to download and install fixes. See the Service Desk Administrator Guide for detailed information. Administrator Guide, Version

18 1 Getting Started Agent is a special tab to manage the appliance agent. See Chapter 4: Agent Provisioning, starting on page 65, for details on how to configure and perform these tasks. MSI Installer Wizard creates a policy and helps you set the basic command line arguments for running MSI-based installers. The wizard generates a script used for installing or removing the software. See MSI Installer Wizard, on page 182, for more details. The package types are mostly setup.msi or setup.exe files. The sections that follow describe how to configure the K1000 Management Appliance to meet the needs of your company. To set up your K1000 Management Appliance server This section describes how to set up the K1000 Management Appliance after the appliance has been properly installed in its rack. DNS Considerations The K1000 Management Appliance requires its own unique static IP address. By default, its hostname is kbox. Whatever name you use, it should be specified in the appropriate A record created in your internal Domain Name System (DNS) server. An MX record containing the hostname defined by the A record is required so that the users can tickets to the Service Desk. A Split DNS is required if the appliance is connected to the Internet using a reverse proxy or by being placed in the DMZ (Demilitarized Zone or Screened Subnet). A DMZ adds an additional layer of security to a LAN (Local Area Network). Configuring network settings from the console 1. To access the console, connect a monitor and keyboard directly to the appliance, but do not connect a network cable at this time. 2. Power on the appliance. The appliance requires 5 to 10 minutes to start up for the first time. 3. At the login prompt, enter: Login ID: konfig Password: konfig 18 Administrator Guide, Version 5.3

19 Getting Started 1 Modify the following settings using the Up and Down arrow keys to move between fields. Field K1000 (DNS) Hostname K1000 Web Server Name Static IP Address Domain Subnet Mask Default gateway Primary DNS Secondary DNS Network Speed SMTP Server SSH Enabled Proxy... Description Enter the host name of the appliance. The default setting is kbox. (Recommended) Enter the fully qualified domain name (FQDN) of the appliance on your network. This is the value of Hostname concatenated with Domain (for example, appliance.kace.com). Clients connect to the K1000 using the Web Server Name. We recommend adding a DNS host record matching the K1000 Web Server Name chosen during this setup. (Required) Enter the IP address of the appliance server. Enter the domain on which the appliance is running. Enter your subnet mask. Enter the network gateway for the appliance server. Enter the IP address of the primary DNS server the appliance uses to resolve host names. Enter the IP address of the secondary DNS server, if needed. User the Right arrow key to select from the available speeds if you need to change the default. To enable notifications, specify an SMTP server, enclosing the IP address with square brackets []. Permits console access to the K1000. Use the Right arrow key to enable. Enter any necessary proxy information. 4. Press the Down arrow to move the cursor to Save, and then press Enter or Return. The appliance restarts. 5. While your appliance reboots, connect an Ethernet cable into the port labeled Gb 1 and to a switch on your network. Logging in to the Administrative Console After the basic network configuration is complete, you can log in to the Administrative Console from any computer on the Local Area Network (LAN) using a Web browser. 1. Open a Web browser. 2. Enter the appliance Administrative Console URL: Administrator Guide, Version

20 1 Getting Started The Initial Konfiguration page appears. 3. Enter the license key (including dashes) that you in received in the welcome from Dell KACE. If you cannot find your license key, contact Dell KACE Customer Support at 4. Enter a secure and unique password for the admin account. 5. Enter the name of your company or organization. 6. Select the timezone for your K1000 location. 7. Click Apply Settings and Reboot. The appliance restarts. 8. When the appliance has restarted, refresh the browser page. 9. After accepting the EULA, log in using the username admin and the password you chose. You are now ready to start using the Administrator Interface. The following sections explain the various K1000 Management Appliance feature components. You can restore the factory settings of the appliance. For more information, refer to Restoring to factory settings, on page Administrator Guide, Version 5.3

21 Getting Started 1 Using the KACE K1000 Appliance components Depending upon your options, the following components are available on your appliance: The components are described in the following table: Component Sub-tabs Used to... Home Guided Tour Summary Label Search Inventory Computers Software Manage labels, which are a method for grouping machines, software, people, and so on. You can also have labels dynamically assigned by using Smart Labels. Provide overview statistics of your running processes. Also, includes guided tours for learning more about your K1000 Management Appliance. Administer the hardware and software managed by your appliance. Processes Startup Service IP Scan MIA Virtual Kontainers Management Deployment Creation Administration Asset Assets Asset Types Asset Import Metering Create virtual versions of supported applications, and deploy and run them on the nodes you administer from the Dell KACE K1000 Management Appliance. For more information, see the Virtual Kontainer User s Guide. Track computers and other physical assets, such as software, printers, and so on. Also used to: Determine software compliance. Establish relationships between assets (using logical assets). Meter actual software usage. For more information, see the Asset Management Guide. Administrator Guide, Version

22 1 Getting Started Component Sub-tabs Used to... Distribution Managed Installation Remote software distribution and administration, including iphones and Dell OpenManage updates. File Synchronization Wake-on-LAN Replication iphone Dell Updates Scripting Scripts Automate system administration tasks. Run Now Run Now Status Search Logs Configuration Policy Security Policy Security Patching OVAL Assessment SCAP Scan Secure Browsers Help Desk Tickets Software Library Knowledge Base Users Roles Configuration Reporting Reports Classic Reports Schedule Reports Alerts Alerts Reduce the risks from malware, spyware, and viruses. For more information about patching and security, see Patching and Security Guide. Provide a repository for software resources and documentation for your users to access and download. Provides a full-featured service desk system for creating and tracking Service Desk tickets. Run pre-packaged reports and report-creating tools to monitor your appliance implementation. 22 Administrator Guide, Version 5.3

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