Citrus College. All Employee Survey. Results of the. Spring 2014

Transcription

1 Citrus College All Employee Survey Results of the Citrus College All Employee Survey Spring 2014 Citrus College Office of Institutional Research June 2014

2 Contents Introduction... 2 Methodology... 2 Response Rate... 2 Survey Results... 3 I. Institutional Commitment... 3 II. Dialogue... 5 III. Evaluation, Planning and Improvement... 7 IV. Institutional Integrity... 9 V. Organization VI. Student Learning Outcomes VII. Comments VIII. Tell Us About You Appendices Appendix 1: Survey Instrument Appendix 2: Respondent Counts Sections I to VI P age

3 Introduction As Citrus College approaches its fall 2015 accreditation review, one critical measurement of the state of the college is feedback from all employees. The common vehicle used is to conduct a survey of all employees of the college. In the spring of 2014, Citrus College s Office of Institutional Research conducted a college wide survey of all Citrus College employees. This report is the result of this survey. Methodology From April to June of 2014, the Office of Institutional Research at Citrus College conducted an all employee survey. The survey instrument mirrored the 2007 Citrus College All Employee Survey. In addition, research into what other California community colleges asked and did for their employee survey was conducted and incorporated into the design of this survey in terms of questions asked and method of research. Appendix A is the survey questionnaire. Questions were Likert based, categorized in eight areas and analysis of the results followed these eight areas: I. Institutional Commitment II. Dialogue III. Evaluation, Planning and Improvement IV. Institutional Integrity V. Organization VI. Student Learning Outcomes VII. Comments regarding things liked most and things respondents would like to see changed at the college VIII. Respondent characteristics and demographics The survey was performed primarily over the Internet using the SurveyMonkey service. The Department of Technology and Computer Services (TeCS) helped with identifying employee addresses. Employees of the college were contacted by college and encouraged to participate by clicking on a link to SurverMonkey. Employees with no direct access to college s were sent an exact paper version of the survey. A total of 265 employees of Citrus College responded to the survey. 240 completed the survey online in SurveyMonkey and another 25 completed a paper copy. The paper versions of the survey were input into a second SurveyMonkey data file. A main data file was created combining the online responses with the paper responses. The analysis consisted primarily of tabulation and percentage calculations for each question and basic qualitative key words analysis on the comments. Additional analysis was conducted on the qualitative based questions (comments) after the data were cleaned. Microsoft Excel and a free online service called TagCloud ( were used in the analysis. This report was created in Microsoft Word with tabled percentages of responses to questions and supportive appendices consisting of actual data counts. Response Rate According to data provided by TeCS, the survey instrument was sent to a total of 617 employees, with 265 employees responding. This amounts to a 43% response rate or just under half of employees responding. 2 P age

4 Survey Results I. Institutional Commitment The survey provided statements related to Institutional Commitment and asked employees for their level of agreement. These questions ranged from college s mission, vision and values to programs and services, employee opinions and satisfaction. Table 1 lists the statements in order of highest percentage strongly agree/agree combined. Table 1: Institutional Commitment Institutional Commitment 1 2. I understand and support the college s mission My area seeks to provide excellent service to students and the college community Citrus College demonstrates a commitment to its mission, vision, and values I am satisfied with my current assignment Citrus College provides necessary services that support the college s mission College policies support the effective oversight of programs and services I am respected as a professional at Citrus College I am encouraged to be creative and come up with new ideas and improvements The college has an effective process for resource distribution aligned with its mission The employee evaluation process is effective The opinions of employees are given appropriate weight in matters of institutional importance. Agree Subtotal Subtotal Agree Agree Don't Know Doesn't Apply Response Count 94.2% 2.7% 53.4% 40.8% 1.9% 0.8% 2.7% 0.4% % 5.0% 62.5% 31.7% 3.1% 1.9% 0.4% 0.4% % 7.0% 43.4% 45.3% 4.7% 2.3% 4.3% % 13.2% 43.6% 42.0% 8.9% 4.3% 0.8% 0.4% % 13.9% 29.0% 54.4% 12.4% 1.5% 2.7% % 10.2% 30.9% 51.2% 8.6% 1.6% 7.8% % 16.6% 35.8% 43.1% 10.4% 6.2% 4.2% 0.4% % 22.5% 35.8% 38.9% 13.6% 8.9% 0.8% 1.9% % 19.7% 20.1% 49.0% 17.8% 1.9% 11.2% % 30.9% 17.2% 43.0% 20.7% 10.2% 8.6% 0.4% % 34.5% 15.9% 36.8% 21.7% 12.8% 12.8% 258 Over 90% of employees responding strongly agree/agree they understand and support the college s mission (94%) and their area seeks to provide excellent service to students and the college community (94%). 89% strongly agree/agree Citrus College demonstrates a commitment to its mission, vision and values. Most responding employees strongly agree/agree they are satisfied with their current assignment (86%). Between 82% and 84% of employeess responding strongly agree/agree Citrus College provides necessary services that support the college s mission (83%) and college policies support the effective oversight of programs and services (82%). Almost 80% strongly agree/agree that they are respected as professionals at Citrus College (79%). Three quarters of employees responding strongly agree/agree they are encouraged to be creative and come up with new ideas and improvements (75%). In terms of the college having an 3 P age

5 effective process for resource distribution aligned with its mission, 69% strongly agree/agree. Almost two thirds of employees responding strongly agree/agree that the employee evaluation process is effective (60%). Just over half of employees responding strongly agree/agree the opinions of employees are given appropriate weight in matters of institutional importance (53%). Figure 1 illustrates the combined percentage response to questions regarding Institutional Commitment in order of highest percentage strongly agree/agree. Figure 1: Institutional Commitment 0% 25% 50% 75% 100% 1 2. I understand and support the college s mission. 94% 3% 3% 1 7. My area seeks to provide excellent service to students and the college community. 94% 5% 1% 1 1. Citrus College demonstrates a commitment to its mission, vision, and values. 89% 7% 4% I am satisfied with my current assignment. 86% 13% 1% 1 5. Citrus College provides necessary services that support the college s mission. 83% 14% 3% 1 3. College policies support the effective oversight of programs and services. 82% 10% 8% I am respected as a professional at Citrus College. 79% 17% 5% 1 9. I am encouraged to be creative and come up with new ideas and improvements. 75% 23% 3% 1 4. The college has an effective process for resource distribution aligned with its mission. 69% 20% 11% 1 6. The employee evaluation process is effective. 60% 31% 9% 1 8. The opinions of employees are given appropriate weight in matters of institutional importance. 53% 35% 13% Agree/Agree / Don't Know/Doesn't Apply 4 P age

6 II. Dialogue Seven questions relating to Dialogue were asked. These statements covered the following areas: sharing of achievement of college goals, discussing concerns, being informed and effective communication, putting students first, having opportunities to participate and providing a positive work environment. Table 2 lists the statements in order of highest percentage strongly agree/agree combined. Table 2: Dialogue Dialogue 2 1. Achievement of college goals is regularly shared with campus constituencies I am comfortable discussing concerns with my direct supervisor/dean Employees put students first when making decisions Employees are provided adequate opportunities to participate on important college committees Citrus College provides a positive work environment for employees Effective communication between co workers is encouraged in my area I am informed of matters that affect me. Agree Subtotal Subtotal Agree Agree Don't Know Doesn't Apply Response Count 84.7% 8.2% 35.5% 49.2% 7.0% 1.2% 6.3% 0.8% % 18.2% 44.6% 35.7% 11.6% 6.6% 1.2% 0.4% % 16.2% 35.9% 43.2% 12.7% 3.5% 3.9% 0.8% % 12.8% 29.8% 48.4% 10.1% 2.7% 8.1% 0.8% % 19.7% 29.8% 48.1% 14.3% 5.4% 2.3% % 22.9% 40.3% 35.7% 15.9% 7.0% 0.8% 0.4% % 22.8% 27.4% 45.9% 17.0% 5.8% 3.5% 0.4% 259 Almost 85% of responding employees strongly agree/agree achievement of college goals is regularly shared with campus constituencies. 80% strongly agree/agree they were comfortable discussing concerns with their direct supervisor/dean. 79% strongly agree/agree employees put students first when making decisions. Over three quarters strongly agree/agree employees provided adequate opportunities to participate on important college commitees (78%), Citrus College provides a positive work environment for employees (78%) and effective communication between co workers is encouraged in their area (76%). Just under three quarters strongly agree/agree to the statement I am informed of matters that affect me. (73%) Figure 2 illustrates the combined percentage response to questions regarding Dialogue in order of highest percentage strongly agree/agree. 5 P age

7 Figure 2: Dialogue 0% 25% 50% 75% 100% 2 1. Achievement of college goals is regularly shared with campus constituencies. 85% 8% 7% 2 2. I am comfortable discussing concerns with my direct supervisor/dean. 80% 18% 2% 2 5. Employees put students first when making decisions. 79% 16% 5% 2 6. Employees are provided adequate opportunities to participate on important college committees. 78% 13% 9% 2 7. Citrus College provides a positive work environment for employees. 78% 20% 2% 2 4. Effective communication between co workers is encouraged in my area. 76% 23% 1% 2 3. I am informed of matters that affect me. 73% 23% 4% Agree/Agree /Disaggree Don't Know/Doesn't Apply 6 P age

8 III. Evaluation, Planning and Improvement Citrus College employees were presented statements relating to Evaluation, Planning and Improvement and asked for their level of agreement. These statements covered the following areas: budget development process and decisions, ideas for improving areas, planning opportunities, program review, training and professional growth opportunities, decision making process and quality/effectiveness information. Table 3 lists the statements in order of highest percentage strongly agree/agree combined. Table 3: Evaluation, Planning and Improvement Evaluation, Planning and Improvement 3 2. Constituency groups work collaboratively towards the achievement of college goals Citrus College offers the opportunity for professional growth and development My ideas for improving my area are taken seriously There is sufficient data and information available to assess the quality and effectiveness of college programs and services The program review process allows employees to participate in program improvement Employees and/or their constituent group representatives have the opportunity to participate in collegewide planning Citrus College encourages employees participation in the decision making process The program review process helps to promote effective change on campus Citrus College provides opportunities for training in technology related to my area of responsibility Employees and/or their constituent group representatives have opportunities to participate in the budget development process College budget decisions are based upon input from all college constituencies. Agree Subtotal Subtotal Agree Agree Don't Know Doesn't Apply Response Count 73.0% 10.1% 23.8% 49.2% 8.9% 1.2% 14.9% 2.0% % 23.8% 20.9% 50.4% 18.9% 4.9% 3.7% 1.2% % 18.6% 27.9% 42.9% 10.9% 7.7% 8.1% 2.4% % 11.7% 18.6% 48.2% 10.5% 1.2% 19.0% 2.4% % 12.5% 22.2% 44.4% 9.3% 3.2% 19.0% 2.0% % 14.4% 19.3% 45.8% 11.2% 3.2% 17.7% 2.8% % 26.9% 16.1% 45.4% 20.5% 6.4% 10.4% 1.2% % 16.7% 21.1% 37.0% 13.0% 3.7% 23.2% 2.0% % 29.9% 18.1% 39.5% 21.8% 8.1% 9.3% 3.2% % 19.6% 15.2% 37.6% 14.8% 4.8% 25.6% 2.0% % 25.8% 12.1% 28.2% 18.5% 7.3% 31.9% 2.0% P age

9 Almost three quarters (73%) of responding employees strongly agree/agree constituency groups work collaboratively towards the achievment of college goals. 71% strongly agree/agree Citrus College offers the opportunity for professional growth and development and strongly agree/agree to the statement My ideas for improving my area are taken seriously. Just over two thirds of responding employees strongly agree/agree there is sufficient data and information available to assess the quality and effectiveness of college programs and services (67%) and the program review process allows employees to participate in program improvement (67%). 65% strongly agree/agree employees and/or their constituent group representatives have the opportunity to participate in collegewide planning. 62% strongly agree/agree Citrus College encourages employees participation in the decision making process. 58% strongly agree/agree the program review process helps to promote effective change on campus and Citrus College provides opportunities for training in technology related to their area of responsibility. 53% of responding employees strongly agree/agree employees and/or their constituent group representatives have opportunities to participate in the budget development process. 40% strongly agree/agree college budget decisions are based upon input from all college constituencies. Figure 3 illustrates the combined percentage response to questions regarding Evaluation, Planning and Improvement in order of highest percentage strongly agree/agree. Figure 3: Evaluation, Planning and Improvement 0% 25% 50% 75% 100% 3 2. Constituency groups work collaboratively towards the achievement of college goals. 73% 10% 17% 3 9. Citrus College offers the opportunity for professional growth and development. 71% 24% 5% 3 4. My ideas for improving my area are taken seriously. 71% 19% 11% There is sufficient data and information available to assess the quality and effectiveness of college programs and 67% 12% 21% 3 7. The program review process allows employees to participate in program improvement. 67% 12% 21% 3 5. Employees and/or their constituent group representatives have the opportunity to participate in collegewide planning. 65% 14% 21% Citrus College encourages employees' participation in the decision making process. 62% 27% 12% 3 6. The program review process helps to promote effective change on campus. 58% 17% 25% 3 8. Citrus College provides opportunities for training in technology related to my area of responsibility. 58% 30% 13% 3 1. Employees and/or their constituent group representatives have opportunities to participate in the budget development 53% 20% 28% 3 3. College budget decisions are based upon input from all college constituencies. 40% 26% 34% Agree/Agree / Don't Know/Doesn't Apply 8 P age

10 IV. Institutional Integrity Twelve statements relating to Institutional Integrity were presented. These statements covered the following areas: role of employees, hiring procedures and policies, dealing with students, college support of genders, racial/ethnic groups and sexual orientations, professional development opportunities, issues of equity and diversity, ethical behavior, and shared governance. Table 4 lists the statements in order of highest percentage strongly agree/agree combined. Table 4: Institutional Integrity Institutional Integrity 4 4. The college is equally supportive of all genders Diversity is valued at Citrus College The college is equally supportive of all sexual orientations The college deals with students in a fair and ethical way The college is equally supportive of all racial/ethnic groups The college fosters an environment of ethical behavior Citrus College provides opportunities for professional development The procedures for hiring employees are clearly stated Policies and practices of the college demonstrate commitment to issues of employee equity and diversity The role of employees in shared governance is clearly stated and publicized Policies and procedures for hiring personnel reflect a high level of integrity The shared governance process is effective at Citrus College. Agree Subtotal Subtotal Agree Agree Don't Know Doesn't Apply Response Count 89.5% 4.0% 43.1% 46.4% 2.8% 1.2% 6.5% % 6.4% 42.6% 45.0% 4.8% 1.6% 6.0% % 4.8% 43.3% 41.7% 3.2% 1.6% 10.1% % 4.8% 35.6% 48.6% 3.6% 1.2% 8.9% 2.0% % 9.6% 43.0% 41.0% 7.6% 2.0% 6.4% % 13.7% 25.4% 51.6% 9.7% 4.0% 9.3% % 17.4% 22.7% 53.0% 14.6% 2.8% 6.9% % 20.0% 24.8% 45.9% 15.9% 4.1% 8.9% 0.4% % 17.0% 27.9% 42.1% 13.0% 4.0% 12.6% 0.4% % 15.0% 23.9% 43.7% 12.6% 2.4% 15.8% 1.6% % 22.1% 22.6% 40.7% 16.1% 6.0% 14.1% 0.4% % 17.4% 19.4% 36.8% 13.4% 4.0% 25.9% 0.4% 247 Almost nine out ten responding employees strongly agree/agree the college is equally supportive of all genders (90%). 88% strongly agree/agree diversity is valued at Citrus College. 85% strongly agree/agree the college is equally supportive of all sexual orientations. 84% of responding employees strongly agree/agree the college deals with students in a fair and ethical way and that the college is equally supportive of all racial/ethnic groups. Just over three quarters of responding employees strongly agree/agree the college fosters an environment of ethical behavior (77%) and provides opportunities for professional development (76%). 71% of responding employees strongly agree/agree the procedures 9 P age

11 for hiring employees are clearly stated. 70% strongly agree/agree the policies and practices of the college demonstrate commitment to issues of employee equity and diversity. Just over two thirds strongly agree/agree the role of employees in shared governance is clearly stated and publicized (68%). 63% strongly agree/agree policies and procedures for hiring personnel reflect a high level of integrity. 56% of responding employees strongly agree/agree the shared governance process is effective at Citrus College. Figure 4 illustrates the combined percentage response to questions regarding Institutional Integrity in order of highest percentage strongly agree/agree. Figure 4: Institutional Integrity Percentage 0% 25% 50% 75% 100% 4 4. The college is equally supportive of all genders. 90% 4% 7% 4 7. Diversity is valued at Citrus College. 88% 6% 6% 4 6. The college is equally supportive of all sexualorientations. 85% 5% 10% 4 3. The college deals with students in a fair and ethical way. 84% 5% 11% 4 5. The college is equally supportive of all racial/ethnic groups. 84% 10% 6% The college fosters an environment of ethical behavior. 77% 14% 9% 4 8. Citrus College provides opportunities for professional development. 76% 17% 7% 4 2. The procedures for hiring employees are clearly stated. 71% 20% 9% Policies and practices of the college demonstrate commitment to issues of employee equity and diversity. 70% 17% 13% 4 1. The role of employees in shared governance is clearly stated and publicized. 68% 15% 17% 4 9. Policies and procedures for hiring personnel reflect a high level of integrity. 63% 22% 15% The shared governance process is effective at Citrus College. 56% 17% 26% Agree/Agree / Don't Know/Doesn't Apply 10 P age

12 V. Organization Statements relating to Organization were made and employees were asked their level of agreement. These statements covered the following areas: campus facilities, workspace and environment, technology available, handicapped access, parking, access to information about crime, accident prevention and emergency preparedness, campus safety officers, safety on campus and opportunities for input on facility construction and remodeling. Table 5 lists the statements in order of highest percentage strongly agree/agree combined. Table 5: Organization Organization 5 9. I have access to information about emergency preparedness I have access to information about crime on campus. Agree Subtotal Subtotal Agree Agree Don't Know Doesn't Apply Response Count 98.7% 0.8% 46.5% 52.2% 0.8% 0.4% % 4.5% 41.8% 51.2% 2.5% 2.0% 2.5% I feel safe on campus. 90.2% 8.2% 38.0% 52.2% 4.9% 3.3% 1.6% I have access to information about accident prevention Campus Safety officers are able to answer my questions about safety and security issues at the college My assigned workspace supports my job functions Campus facilities support program and student needs Campus facilities are adequately maintained The technology available on campus allows me to adequately perform my work duties Handicapped access on campus is effectively addressed The improved facilities are having a positive effect on my work environment The campus lighting is adequate on walkways and in parking lots There is sufficient parking on campus Employees and/or their constituent group representatives have opportunities for input on facility construction and remodeling for their respective areas. 88.9% 5.7% 31.1% 57.8% 4.9% 0.8% 4.9% 0.4% % 6.9% 37.0% 50.8% 4.9% 2.0% 5.3% % 11.9% 36.1% 50.4% 9.0% 2.9% 1.2% 0.4% % 11.2% 26.4% 56.6% 9.1% 2.1% 5.0% 0.8% % 18.1% 26.7% 53.9% 13.6% 4.5% 1.2% % 20.5% 24.2% 53.7% 15.2% 5.3% 0.4% 1.2% % 10.7% 29.0% 47.8% 7.8% 2.9% 11.0% 1.6% % 10.3% 21.7% 50.8% 7.4% 2.9% 7.0% 10.2% % 29.4% 17.1% 45.7% 24.1% 5.3% 6.5% 1.2% % 39.8% 15.0% 42.3% 25.6% 14.2% 2.4% 0.4% % 29.0% 15.9% 33.5% 18.0% 11.0% 19.6% 2.0% P age

13 In terms of having access to information about emergency preparedness, almost everyone responding to the survey (99%) strongly agree/agree. 93% strongly agree/agree they have access to information about crime on campus, 90% feel safe on campus and almost 90% strongly agree/agree they have access to information about accident prevention (89%). 88% of responding employees strongly agree/agree campus safety officers are able to answer their questions about safety and security issues at the college. 87% of responding employees strongly agree/agree their assigned workspace supports their job functions. 83% strongly agree/agree campus facilities support program and student needs and 81% strongly agree/agree campus facilities are adequately maintained. 78% of responding employees strongly agree/agree the technology available on campus allows one to adequately perform their work duties. 77% strongly agree/agree handicapped access on campus is effectively addressed. 73% strongly agree/agree the improved facilities are having a positive effect on their work environment. 63% strongly agree/agree campus lighting is adequate on walkways and in parking lots and 57% strongly agree/agree there is sufficient parking on campus. 49% of responding employees strongly agree/agree employees and/or their constituent group representatives have opportunities for input on facility construction and remodeling for their respective areas. Figure 5 illustrates the combined percentage response to questions regarding organization in order of highest percentage strongly agree/agree. Figure 5: Organization 0% 25% 50% 75% 100% 5 9. I have access to information about emergency preparedness I have access to information about crime on campus. 99% 93% 1% 0% 5% 3% I feel safe on campus. 90% 8% 2% 5 8. I have access to information about accident prevention Campus Safety officers are able to answer my questions about safety and security issues at the college My assigned workspace supports my job functions. 89% 88% 87% 6% 5% 7% 5% 12% 2% 5 1. Campus facilities support program and student needs. 83% 11% 6% 5 5. Campus facilities are adequately maintained. 81% 18% 1% 5 3. The technology available on campus allows me to adequately perform my work duties. 78% 21% 2% 5 4. Handicapped access on campus is effectively addressed. 77% 11% 13% The improved facilities are having a positive effect on my work environment. 73% 10% 17% The campus lighting is adequate on walkways and in parking lots. 63% 29% 8% 5 6. There is sufficient parking on campus. 57% 40% 3% Employees and/or their constituent group representatives have opportunities for input on facility 49% 29% 22% Agree/Agree / Don't Know/Doesn't Apply 12 P age

14 VI. Student Learning Outcomes Seven statements relating to Student Learning Outcomes were presented and employees were asked their level of agreement. Topics covered were: referring students to support services, students learning experiences, participation in student learning outcome assessment (SLOA), and training related to SLOA. Table 6 lists the questions asked in order of highest percentage strongly agree/agree combined. Table 6: Student Learning Outcomes Student Learning Outcomes 6 1. I know where to refer students to access various support services on campus, such as Financial Aid and DSPS Citrus College provides quality learning experiences for students Citrus College continues to be focused on student learning outcomes and assessment I am aware of the purpose and value of student learning outcomes and assessment at Citrus College Citrus College takes an active approach toward student learning outcomes and assessment in my area I have opportunities to participate in the student learning outcomes and assessment process in my area Citrus College has provided training in student learning outcomes and assessment. Agree Subtotal Subtotal Agree Agree Don't Know Doesn't Apply Response Count 94.3% 2.0% 47.8% 46.5% 2.0% 1.2% 2.4% % 2.4% 39.8% 51.6% 2.0% 0.4% 4.9% 1.2% % 3.7% 37.4% 49.4% 2.9% 0.8% 7.4% 2.1% % 8.2% 33.6% 48.8% 6.6% 1.6% 5.7% 3.7% % 8.6% 36.5% 39.3% 7.4% 1.2% 9.4% 6.1% % 13.2% 32.5% 35.4% 11.1% 2.1% 5.8% 13.2% % 11.2% 25.1% 41.6% 9.1% 2.1% 14.4% 7.8% 243 Almost all survey respondents (94%) strongly agree/agree with the statement that they know where to refer students to access various support services on campus, such as Financial Aid and DSPS. 91% of responding employees strongly agree/agree Citrus College provides quality learning experiences for students. 87% strongly agree/agree Citrus College continues to be focused on student learning outcomes and assessment while 82% strongly agree/agree they are aware of the purpose and value of student learning outcomes. Just over three quarters (76%) strongly agree/agree Citrus College takes an active approach toward student learning outcomes and assessment in their area. Over two thirds (68%) of survey respondents strongly agree/agree that they have opportunities to participate in the student learning outcome and assessment process in their area and 67% strongly agree/agree Citrus College has provided training in student learning outcomes and assessment. Figure 6 illustrates the percentage response to questions regarding Student Learning Outcomes. Figure 6 illustrates the combined percentage response to questions regarding student learning outcomes in order of highest percentage strongly agree/agree. 13 P age

15 Figure 6: Student Learning Outcomes 0% 25% 50% 75% 100% 6 1. I know where to refer students to access various support services on campus, such as Financial Aid and DSPS. 94% 2% 4% 6 7. Citrus College provides quality learning experiences for students. 91% 2% 6% 6 4. Citrus College continues to be focused on student learning outcomes and assessment. 87% 4% 10% 6 5. I am aware of the purpose and value of student learning outcomes and assessment at Citrus College. 82% 8% 9% 6 6. Citrus College takes an active approach toward student learning outcomes and assessment in my area. 76% 9% 16% 6 2. I have opportunities to participate in the student learning outcomes and assessment process in my area. 68% 13% 19% 6 3. Citrus College has provided training in student learning outcomes and assessment. 67% 11% 22% Agree/Agree / Don't Know/Doesn't Apply 14 P age

16 VII. Comments Citrus College employees were asked to comment on one or two things most liked about working at Citrus College. 169 or 64% of all survey respondents provided a comment to this question. Table 7: Please comment on one or two things that you like most about working at Citrus College. Response Count 169 (63.8%) answered question 169 skipped question 96 One quick and brief method of qualitative data analysis is the use of Word Clouds. This is basically a count of words in a selection of text. The most common words are displayed alphabetically in order of size relative to the number of times mentioned in the text. Figure 7 illustrates a word count of the top 40 words found in the responses to the question of one or two things liked most about working at Citrus College. The top three words (represented by being the largest) are students occurred 81 times, work 69 times and environment 29 times. Other common words mentioned are people (27 times) and staff (23 times). Figure 7: Please comment on one or two things that you like most about working at Citrus College. Word Cloud Top 40 Words 15 P age

17 A closer look at the comments to this question reveals the occurence of text related to the theme People. This theme occurred frequently and within these comments faculty, staff and students were referenced numerous times. As well, such words as: dedication care friendly courteous amazing helpful supportive were used in reference to this theme. The second most common theme was Environment. Associated with this theme were words like positive collegial friendly supportive. The third largest theme emerged was College and had words like: attractive location atmosphere. Citrus College employees were also asked to comment on one or two things they would like to see changed or improved at Citrus College. 152 or 63% of all survey respondents provided a response to this question. Table 8: Please comment on one or two things that you would like to see changed or improved at Citrus College. Response Count 152 (63.1%) answered question 152 skipped question 89 The three most common words mentioned when asked to comment on one or two things to change or improve at Citrus College are students occuring 34 times, employees occuring 30 times and work occuring 29 times. Other common words mentioned are department (27) and staff (23). Figure 8 illustrates a word count of the top 40 words found in the responses to the question of one or two things to change or improve at Citrus College. 16 P age

18 Figure 8: Please comment on one or two things that you would like to see changed or improved at Citrus College. Word Cloud Top 40 Words Closer examination at this question reveals the occurence of text related to the theme Facilities. This theme occurred frequently and within these comments phrases mentioned are improvement or change in lighting, parking, maintenance and safety. Another theme was Employee. Within these comments phrases mentioned were additional staff, more advancement/pay, more opportunities and greater fairness/value of employees. Another popular theme was Technology. Phrases mentioned relating to technology were better IT support/tools, better classroom/equipment technology, faster Wi Fi, and more IT training for faculty/staff. The fourth largest theme discovered from the comments to this question was Management with example of phrases relating to treatment towards employees, less micromanagement, the decision process and engaging ideas/challenges. Other themes occuring were related to communication, hiring, safety, and students. 17 P age

19 VIII. Tell Us About You The employee survey concluded by asking respondents a number of demographic and position related questions. These questions provide a means for a more detailed analysis of the survey results. The bulk of employee survey respondents were either classified (47%) or faculty (35%). Table 9: Which best describes the area of the college where you work? Response Percent Response Count Faculty 35.3% 84 Classified 46.6% 111 Management 6.3% 15 Supervisor/Confidential 7.6% 18 Student Worker 0.4% 1 Professional Expert 3.8% 9 answered question 238 skipped question 27 Figure 9: Which best describes the area of the college where you work? 0% 10% 20% 30% 40% 50% Faculty 35% Classified 47% Management 6% Supervisor/Confidential 8% Student Worker 0% Professional Expert 4% Most respondents to the survey were working full time (78%). Table 10: What is your employment status? Response Percent Response Count Full-Time 78.3% 188 Part-Time 21.7% 52 answered question 240 skipped question P age

20 Faculty members responding to the survey were asked if they were Instructional, non Instructional or a combination of both. Most of the faculty members responding were only instructional (64%) although almost one in ten faculty members (9%) were a combination of instructional and non instructional. Table 11: If you are a faculty member, are you...? Response Percent Response Count Instructional 64.3% 74 non-instructional 27.0% 31 A combination of both 8.7% 10 answered question 115 skipped question 150 Figure 10: If you are a faculty member, are you...? Non instructional 27% A combination of both 9% Instructional 64% Length of service at Citrus College was asked. Almost two out of three (66%) employees indicated they have worked ten or more years at Citrus College. About one in five (21%) have worked 20 or more years. Table 12: How many years have you worked at Citrus College? Response Percent Response Count Less than one year 5.4% years 7.1% years 6.3% years 15.5% years 44.8% or more years 20.9% 50 answered question 239 skipped question P age

21 Figure 11: How many years have you worked at Citrus College? 0% 10% 20% 30% 40% 50% Less than one year 1 2 years 3 5 years 5% 7% 6% 6 9 years 16% years 45% 20 or more years 21% The survey asked what time of day the employee worked. The majority of Citrus College employees (88%) indicated they worked mostly in the day. Table 13: What time of day do you work? Response Percent Response Count Mostly in the day 87.5% 210 Mostly in the evening 12.5% 30 answered question 240 skipped question 25 The survey asked Citrus College employees how many miles they commute to campus. Over half of respondents (53%) indicated driving ten or more miles to campus. One in four (25%) respondents commute 20 or more miles, and another one in four (25%) respondents commute less than four miles from Citrus College. Table 14: How many miles do you commute to campus? Response Percent Response Count 0-3 Miles 25.4% Miles 21.7% Miles 28.3% or More Miles 24.6% 59 answered question 240 skipped question P age

22 Figure 12: How many miles do you commute to campus? Miles 28% 20 or More Miles 25% 4 9 Miles 22% 0 3 Miles 25% The gender distribution of Citrus College employee survey respondents is 43% Male, 57% Female. Table 15: What is your gender? Response Percent Response Count Male 42.8% 101 Female 57.2% 135 answered question 236 skipped question 29 Figure 13: What is your gender? Female 57% Male 43% The survey asked employees to identify their ancestry or race. Over half of the respondents (56%) indicated White as their ancestry/race. Just under one in four (24%) indicated Latino/Hispanic. Table 16: With what ancestry/race do you most identify? Response Percent Response Count African American 1.7% 4 Asian 5.6% 13 Filipino 0.4% 1 Latino/Hispanic 24.2% 56 White 55.8% 129 Multiracial 4.8% 11 Other 7.4% 17 answered question 231 skipped question P age

23 Figure 14: With what ancestry/race do you most identify? 0% 10% 20% 30% 40% 50% 60% African American 2% Asian 6% Filipino 0% Latino/Hispanic 24% White 56% Multiracial 5% Other 7% 22 P age

24 Appendices Appendix 1: Survey Instrument 23 P age

25 24 P age

26 25 P age

27 Appendix 2: Respondent Counts Sections I to VI Agree Agree Don't Know Doesn't Apply Response Count I. Institutional Commitment 1. Citrus College demonstrates a commitment to its mission, vision, and values I understand and support the college s mission College policies support the effective oversight of programs and services The college has an effective process for resource distribution aligned with its mission Citrus College provides necessary services that support the college s mission The employee evaluation process is effective My area seeks to provide excellent service to students and the college community The opinions of employees are given appropriate weight in matters of institutional importance I am encouraged to be creative and come up with new ideas and improvements I am respected as a professional at Citrus College I am satisfied with my current assignment II. Dialogue 1. Achievement of college goals is regularly shared with campus constituencies I am comfortable discussing concerns with my direct supervisor/dean I am informed of matters that affect me Effective communication between co-workers is encouraged in my area Employees put students first when making decisions Employees are provided adequate opportunities to participate on important college committees Citrus College provides a positive work environment for employees III. Evaluation, Planning and Improvement 1. Employees and/or their constituent group representatives have opportunities to participate in the budget development process. 2. Constituency groups work collaboratively towards the achievement of college goals College budget decisions are based upon input from all college constituencies My ideas for improving my area are taken seriously Employees and/or their constituent group representatives have the opportunity to participate in collegewide planning. 6. The program review process helps to promote effective change on campus The program review process allows employees to participate in program improvement Citrus College provides opportunities for training in technology related to my area of responsibility Citrus College offers the opportunity for professional growth and development Citrus College encourages employees participation in the decision-making process There is sufficient data and information available to assess the quality and effectiveness of college programs and services P age

28 Agree Agree Don't Know Doesn't Apply Response Count IV. Institutional Integrity 1. The role of employees in shared governance is clearly stated and publicized The procedures for hiring employees are clearly stated The college deals with students in a fair and ethical way The college is equally supportive of all genders The college is equally supportive of all racial/ethnic groups The college is equally supportive of all sexual-orientations Diversity is valued at Citrus College Citrus College provides opportunities for professional development Policies and procedures for hiring personnel reflect a high level of integrity Policies and practices of the college demonstrate commitment to issues of employee equity and diversity The college fosters an environment of ethical behavior The shared governance process is effective at Citrus College V. Organization 1. Campus facilities support program and student needs My assigned workspace supports my job functions The technology available on campus allows me to adequately perform my work duties Handicapped access on campus is effectively addressed Campus facilities are adequately maintained There is sufficient parking on campus I have access to information about crime on campus I have access to information about accident prevention I have access to information about emergency preparedness Campus Safety officers are able to answer my questions about safety and security issues at the college I feel safe on campus Employees and/or their constituent group representatives have opportunities for input on facility construction and remodeling for their respective areas. 13. The campus lighting is adequate on walkways and in parking lots The improved facilities are having a positive effect on my work environment VI. Student Learning Outcomes 1. I know where to refer students to access various support services on campus, such as Financial Aid and DSPS. 2. I have opportunities to participate in the student learning outcomes and assessment process in my area. 3. Citrus College has provided training in student learning outcomes and assessment. 4. Citrus College continues to be focused on student learning outcomes and assessment. 5. I am aware of the purpose and value of student learning outcomes and assessment at Citrus College. 6. Citrus College takes an active approach toward student learning outcomes and assessment in my area. 7. Citrus College provides quality learning experiences for students P age