Does CMMI really hurt Agile/Scrum? Pornpat Pimjaroen, DST Worldwide Services Thailand I May 26 th 2015

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1 Does CMMI really hurt Agile/Scrum? Pornpat Pimjaroen, DST Worldwide Services Thailand I May 26 th 2015

2 Disclaimer The enclosed materials are highly sensitive, proprietary and confidential. Please use every effort to safeguard the confidentiality of these materials. Please do not copy, distribute, use, share or otherwise provide access to these materials to any person inside or outside DST Systems, Inc. without prior written approval. This proprietary, confidential presentation is for general informational purposes only and does not constitute an agreement. By making this presentation available to you, we are not granting any express or implied rights or licenses under any intellectual property right. If we permit your printing, copying or transmitting of content in this presentation, it is under a non-exclusive, non-transferable, limited license, and you must include or refer to the copyright notice contained in this document. You may not create derivative works of this presentation or its content without our prior written permission. Any reference in this presentation to another entity or its products or services is provided for convenience only and does not constitute an offer to sell, or the solicitation of an offer to buy, any products or services offered by such entity, nor does such reference constitute our endorsement, referral, or recommendation. Our trademarks and service marks and those of third parties used in this presentation are the property of their respective owners DST Systems, Inc. All rights reserved.

3 Pornpat Pimjaroen Senior Quality Assurance Engineer, DST Worldwide Services (Thailand) Master Degree Project Management from KMUTT 10 years CMMI experience (PPQA,SPI Manager) CPF-IT achieve CMMI level 2, 3 and working team in CMMI level 5 DST Worldwide Services achieve CMMI level 2, 3 Certifications Certified SCRUM Master (CSM)

4 DST Worldwide Services (Thailand) Limited Head office in USA Over 13,000 associates worldwide 23 yrs in Thailand 600 Associates Application Development & Support End-to-End IT Solutions Business Process Outsourcing DST has a strong focus on people, quality and continuous improvement CMMI V1.3 Maturity Level 2 (2011), Level 3 (2014) ISO27001 (2013)

5 Why has DST implemented Agile with CMMI? Quality is our 1st priority To increase customer satisfaction To provide a framework for the software development process To provide a framework for continuous improvement

6 Our challenges? Apply one process for every scrum team Require many documents from agile/scrum activities SPI and associates did not really understand CMMI for Agile Difficult to get buy-in / People s perception of CMMI Measure Scrum team by no. of NC and defect, NOT team performance Just implemented CMMI for Certification PPQA person interrupted Scrum team

7 Big change to DST Thailand DST India 2011 CMMI L CMMI L3 Single process Organization level BU - A Waterfall BU - B Waterfall BU - C Agile/Scrum BU - D Agile/Scrum Org Training

8 Process Management by Organization level and BU level Business Unit Organization level

9 There were only 5 gaps.. PA - Maturity Level 2 Requirements Management Project Planning Project Monitoring and Control Supplier Agreement Management Measurement and Analysis Process and Product Quality Assurance Configuration Management PA-ML3 Defined PA-ML2 Managed PA - Maturity Level 3 Requirements Development Technical Solution Product Integration Verification Validation Organizational Process Focus Organizational Process Definition Organizational Training Integrated Project Management Risk Management Decision Analysis and Resolution

10 Overcome the challenges Applied one process for every scrum team Customized processes for each scrum team, Scrum team is the process owner Required many documents from agile/scrum activities Utilize tools, Less required documents SPI and associates did not really understand CMMI and Agile Difficult to get buy-in/ People perception to CMMI PPQA person interrupted Scrum team Educate purpose and benefits of CMMI and Agile PPQA adjusted audit activities that fit with Scrum sprint Organizational Continuous Improvement is a fundamental DST goal

11 Thank you Face book : DST Worldwide Services (Thailand) Limited

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