You take care of your patients. We ll take care of the documents.

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "You take care of your patients. We ll take care of the documents."

Transcription

1 You take care of your patients. We ll take care of the documents.

2 Our passion is electronic document management. Docman is the leading supplier of advanced electronic document management, workflow and transfer software for Primary, Secondary and Social Healthcare organisations. Our technology is responsible for maintaining detailed records and documents for over 40,000,000 patients and managing over 3,000,000 items of patient correspondence weekly. Docman removes the paper process for healthcare organisations who want to share information between providers and for organisations to internally process letters. We pride ourselves on our one click philosophy and intuitive software to ensure healthcare professionals spend their time with patients and not patient letters. Every day thousands of documents are sent to GP Practices electronically from secondary care providers using Docman. Practices use Docman GP to process these letters around their organisation and manage them efficiently. Our software is designed to be completely user friendly so you can focus your time on patient care. 200,000 NHS Staff 6,000 GP Practices 120 NHS Trusts

3 One click user friendly software to save your practice time. 6,000 practices and 200,000 healthcare professionals use Docman GP to make their document management simple. Typically saving practices over 7 hours a day, Docman enables you to quickly and intuitively capture, file, workflow, view and process patient letters efficiently. Turn several mouse clicks into one Our intutive workflow platform will speed-up the document proces, allowing you to workflow all documents around the practice, seamlessly. With the power of one click, send documents with iworkflow around your practice to single or groups of users in real time. Annotate, comment and add actions to manage patient letters more efficiently and benefit from being highly efficient and spend less time on each document. Accurate and efficient filing and clinical Read Coding to save your staff time Intellisense is a Clinical Content Recognition system which helps with NHS Read Coding and speeds up the filing process of incoming post. Patient details in a document are highlighted and populated into the filing fields for you. Read Codes are presented to the user working seamlessly with the patient record and whilst preventing duplicate letters. Receive hospital letters electronically and no longer handle paper. All incoming post from local hospitals using a Docman Hub will now be electronic. Every letter will go straight into Docman with EDT Connect, removing the need for scanning and saving you time on every incoming letter. EDT Scheduler allows practices to pre-set when you want to receive your electronic post, which helps to manage and even out your workload throughout the day.

4 A secure and managed back-up Docman Cloud Back-up provides practices with a secure, N3 managed service for backing up their Docman documents and database. The solution means GP practices can move away from managing and backing up to a server locally and back-up practice data automatically to the cloud. Specifically designed for healthcare organisations your documents and databases are safeguarded and backed-up electronically. Keep on top of all things important A fully audited discussion platform for everyone to organise, manage, share and discuss patient or business matters together for better practice decision making. In Collaborator, documents can be dropped into conversations for discussions, vital when other clinical opinions are needed for patient issues. Practice policies can be drafted and reviewed amongst members of staff, as well as To-Do lists, managing patient complaints and internal referral reviews. Keep practice policies organised in BackOffice for support with CQC BackOffice Library will store all practice documents electronically in one place for all Docman users to access, dependent on security settings. It will remove the need to search through piles of paper copies of practice procedures and health and safety guidelines, when documents can quickly and easily be found. BackOffice Apps give you a way to store practice data in different platforms. These Apps include Fridge Temperature Logs, Significant Events and Birth Registers, providing you data that s consistent and readily accessible.

5 Ash Tree Surgery saves 7 hours per day with Docman Ash Trees Surgery has 13 GPs, 3 Nurse Practitioners, 6 Nurses and 13 Administrators and a 15,000 patient list. The practice uses Docman with EMIS Web. Docman has streamlined the practice s working processes and improved data quality, helping to maximise QOF points and free professionals to concentrate on patient care. The practice estimates to have saved 7 hours per day in staff time by using Docman over a paper process, which enables the practice to manage the ever increasing workload to the highest standards. I strongly think that Docman would benefit other practices in our area in the same way it has done for us, we really couldn t cope without it. Lisa Jones, Data Team Leader Roger Townson, IT Manager, Ash Trees Surgery: Since using Docman the practice has benefitted from becoming paper-light and the significant time savings associated. We have a lot of practices visit us to see what Docman can do. The system has revolutionised our practice and it has made a huge impact in making us efficient. In result we have recommended the system to other practices. Lisa Jones, Data Team Leader: We did a time analysis into the impact of iworkflow in comparison to Docman s previous workflow module and the time savings found were considerable. We have saved each of our staff around 1 hour a day because of the automated workflow processes we have set-up across our practice. Our Acute Trust has a Docman Hub so our letters are received electronically and are pulled into Docman automatically using EDT Connect. We have this running every 15 minutes so that letters are continuously dropping into Docman. The solution has ensured we now have no back log of documents and we can turn things around within hours. For hard copy documents, letters are scanned in and we use Intellisense to pick out the key information to file the document. This automates the process to ensure we are efficient and achieve data quality. Since using Docman the practice has benefitted from becoming paper-light and the significant time savings associated, Roger summarises We have a lot of practices visit us to see what Docman can do. The system has revolutionised our practice and it has made a huge impact in making us efficient. In result we have recommended the system to other practices.

6 As a paper process, the traditional postal system is inefficient, costly and labour intensive. Docman Hub is an electronic postal service for the secure delivery of letters between any healthcare provider, removing the need for stamps, envelopes and other associated costs. Over 120 NHS Trusts use Docman Hub to send and receive a variety of clinical and non-clinical documents safely and securely, including electronic discharge summaries, ensuring timely delivery with a full audit trail. The user-friendly software is developed with the used in mind to make managing incoming and outgoing post as seamless as possible. With a full audit trail of every letter, Docman Hub will give you the ability to track each letter that comes through it and when it was delivered for easy and quick reporting. Electronic documents keep confidential information private. Patient details are kept secure and are also delivered much faster and at a lower cost than using the postal service. Sending letters electronically not only benefits the sender, but recipients too. Practices receive patient letters much quicker and with less hassle than managing paper documents. The solution transfers clinical and non-clinical documents including: Discharge Summaries Encounter Reports Radiology Reports Outpatient Clinic Letters Out-of-Hours Reports 111 messages Referrals

7 Sending one million letters: University Hospitals Coventry and Warwickshire NHS Trust University Hospitals Coventry and Warwickshire NHS Trust (UHCW) has utilised Docman s electronic document transfer solution Docman Hub to send over 1 million patient letters electronically to GP Practices. The Trust reports a saving of around 50 pence for each patient letter sent electronically, which delivers a saving of 20,000 a month. Time savings are also generated both for the Trust and Primary Care by removing the processes of handling paper. The Trust has 16 document sources connected to the Hub enabling patient letters to be sent to the neighbouring 155 practices electronically, securely and in real time. Previously patient letters were sent by paper to practices, resulting in a time consuming and costly process. We estimate the paper process cost us around 50 pence for each letter and then there are the additional time costs involved in handling paper. Mark Walker, Clinical Results Reporting System Manager UHCW sends over 40,000 patient letters electronically each month to local practices and covers a population of over 1 million across Coventry and Warwickshire. The correspondence being sent electronically covers a wide range of areas but includes clinical letters, ad-hoc letters, inpatient admission and inpatient discharge (edischarge) information. Mark Walker, Clinical Results Reporting System Manager, University Hospitals Coventry & Warwickshire NHS Trust said: UHCW sends patient letters in real time to GP practices. Our previous process was to send paper letters to our GP colleagues; this was a costly and time consuming method. We estimate the paper process cost us around 50 pence for each letter and then there are the additional time costs involved in handling paper. 155 Practices are receiving these letters electronically and practices are set-up to receive them into Docman GP for filing and onward workflow every couple of hours. This electronic process enables us to know when each patient letter was sent and when it was received by the practice. If a patient is no longer at the practice then the document can be easily rejected and sent back to us to manage, whereas a paper process this would be time consuming to complete.

8 Interoperability: Greater Manchester Electronic Clinical Correspondence The innovative project covering 14 NHS Trusts and 503 GP practices is using technology to support and improve the process of sending clinical correspondence from Hospitals to GP practices across the Greater Manchester area. Docman Hub has enabled the electronic production and delivery of key hospital letters that are sent to GP Practices including A&E attendance, In-Patient Discharge and Out-Patient Discharge and covers practices in the below CCGs: Bolton Bury HMR Manchester North Manchester Central Manchester South A key driver of the project was to deliver patient letters securely to GP practices in timescales that really make a difference. Daniel Alexander, Project Manager Daniel Alexander, Project Manager, at GMCSU: Docman has been a real driver in strengthening the relationship between CCGs and Trusts. It is a huge project that is unique in its kind of having a joined-up approach across many provider organisations. As part of the project, practices across the region were provided with Docman, the market leading electronic document management system used by 6,000 practices nationally. The system enables the electronic letters sent from secondary care organisations to be delivered directly into a practice s electronic business process for managing hospital letters. The second phase of the project includes connecting Mental Health Trusts and Community Service Providers to the electronic correspondence network. Phase three of the project will further open this to private healthcare organisations. A key driver of the project was to deliver patient letters securely to GP practices in timescales that really make a difference. Joining up each of the organisation s Hubs brings us another step closer to becoming paperless.

9 Supporting Paperless Working: Oxleas NHS Foundation Trust Docman is pleased to announce Oxleas NHS Foundation Trust is the first organisation to choose Docman as a Trust-wide electronic workflow system for clinical and non-clinical documentation. The Trust will utilise Docman EDM to process and track documentation to standardise the communication process for its 3,500 employees across 71 sites. The project covers Oxleas five directorates and is working with 3 CCGs that include over 150 GP practices. The solution will electronically manage documentation including internal post, mental health reports, care plans, documents between directorates, medication reviews, CPA, request for further information, assessment letters, DNA letters, change of medication forms, discharge summaries and encounter reports. The project will also utilise Docman Hub, the solution used by over 100 NHS organisations to send and receive clinical and non-clinical documentation to and from GPs. Our Trust required an electronic document transfer solution to support our paperless strategy and create time and cost savings.. Laurelle Morgan-Bruce, Programme Manager Laurelle Morgan-Bruce, Programme Manager, Clinical Transformation, Oxleas NHS Foundation Trust: We identified that the process of managing paper, and faxes between our services and sending information to GP practices could be improved. Paper would be sent to practices and around our services, creating delays in delivering information to the point of care when it is needed most. Our Trust required an electronic document transfer solution to support our paperless strategy and create time and cost savings. By going electronic we will have complete visibility of our documentation. The project will provide a clear indication of the number of documents sent across our health economy and provide access to exactly where a letter is in the system. This will be extremely valuable for reporting and understanding exactly what information is being transferred where and when. Information will be delivered to the point of care and everyone will have access to the information they need, when they need it most.

10 The referral process is complex. Docman RMS keeps it simple. Our intuitive software will improve the way referrals are managed, tracked and audited within your trust. Referrals are electronically captured, filed, processed, viewed and analysed using a flexible and highly configurable workflow platform. Docman RMS can be tailored to suit the demands of individual specialities and yet retain a one click philosophy that works for clinicians and administrators. Docman RMS provides better reliability and consistency. Electronic documents provide stability to your procedures, with consistent routines leading to higher efficiencies and more confidence and accuracy in daily tasks. Having a central repository for electronic copies of all referrals, regardless of their source provides a reduction in time spent tracking letters/managing queries. This reduces patient complaints and the Trust operates in more consistent time scales. Organisations will know exactly where a referral is in the process, when it was received and when the workflow was completed, leading to no more lost referrals and a better patient service. This intuitive software supports Trusts by reducing the time taken from the receipt of a referral to the appointment being booked, helping Trusts to meet treatment time targets and avoid costly fines.

11 Electronic Referral Management: King s College Hospital NHS Foundation Trust King s College Hospital NHS Foundation Trust has redesigned their outpatient referral process to improve quality and patient care by implementing a fully electronic system using Docman RMS. Colin Sweeney, Director of IT at King s College Hospital: When a patient is first referred to us, Docman allows us to ensure patients are booked into the right clinics without paper letters or faxes. It also gives us a full audit trail of the referral process, so that when patients ring the hospital we know where the referral is in the pathway. Previously, that would have meant hunting through piles of letters on desks. The project addressed the following issues: Wide variations in the time taken from receipt of referral to appointment booking, creating pressures in achieving Referral to Treatment time targets Varying processes for receipt, logging, grading and appointment booking, resulting in the need for a high degree of local specialty knowledge Considerable effort by administrative teams in tracking referrals and dealing with queries Inconsistent information available for managing patient and GP queries and for reporting on the referral management process A higher than desirable level of patient complaints and PALS enquiries regarding referrals The objectives of the project were therefore to: Standardise administration processes for referral management and improve essential data capture Enable the re-organisation of administrative teams whilst retaining clinical decision making Improve service efficiency through the provision of an electronic referral management process Improve the patient and GP experience

12 Docman Vault supports greater interoperability and sharing of documents between healthcare settings. In line with the NHS 5 Year Forward View, Docman Vault supports record sharing by providing access to documents to deliver improved sharing and interoperability. With a push for shared records, Docman Vault is an enabler to incorporate the latest documents to provide a complete view of that record. Docman Vault provides you with the ability to share documents and information with patients, third parties and providers. The Docman Vault concept is based around an NHS patient centric document cloud store, hosted on a secure N3 environment with strict security and access control. Consumed through an open API, Docman Vault provides a platform for sharing patient documents, Docman Hub letters and non-patient documents. Created for all Health and Social Care Organisations, the Vault will allow practices to securely store documents within Docman GP, keeping all health professionals involved and patients informed. Safe and secure connections in line with published NHS standards for approved and verified third parties. Uploading documents to the Docman Vault will be a seamless background process with no disruptions

13 Connecting Healthcare We are really excited about our cloud strategy. Interoperability has always been at the heart of everything we do at Docman, we will now be able to take this to an all new level. The Five Year Forward View poses a way forward to some of the challenges facing the NHS, new ways of working enabled by technology will be key to the future of its success. By moving to a new cloud based platform, Docman will support the growing move to GP federations and the cross Health and Social Care sharing of patient data. One of the areas I am personally really excited about is the engagement of patients in their care journey, Docman in the cloud will enable new ways to interact with patients and their personal devices. Ric Thompson, Managing Director, Docman For more information, contact our Sales Team on or send an to

14 The Trust utilised Docman very effectively and send out over 60,000 electronic letters in the past 12 months which has helped deliver improved patient care and given efficiency savings to both the Trust and local GP s. Robert Clacher, Western Sussex Hospitals NHS Foundation Trust Docman just makes document management so simple and easy - it s a real life saver! Matthew Grant, Practice Manager, Forrest Medical Centre Docman RMS provides the platform for a slicker, intuitive system to solve our problems and improve our process. In result, patients will get an appointment quickly with the right consultant in the right clinic. Mohammed Ajaz, ICT Project Manager, The Royal Wolverhampton NHS Trust 120 NHS trusts 6,000 GP practices 200,000 NHS staff 37,000,000 patients registered Our passion is electronic document management. We provide one click, easy to use electronic document management software to support busy NHS organisations. Built on a one click philosophy, our software is designed to be completely user-friendly so you can focus your time on patient care. Arrange a demonstration

You take care of the patients. We ll take care of the documents.

You take care of the patients. We ll take care of the documents. You take care of the patients. We ll take care of the documents. Docman provides a platform for my Trust and other Trusts in Greater Manchester to manage its clinical correspondence. The platform without

More information

The Australian EMR specialist Proud creators of

The Australian EMR specialist Proud creators of POWERFUL INTUITIVE RESPONSIVE The Australian EMR specialist Proud creators of The leading Australian EMR specialist Core Medical Solutions is a leading provider of Electronic Medical Records (EMR) solutions

More information

A MODERN, INTUITIVE AND MARKET-LEADING ELECTRONIC PATIENT RECORD SOLUTION

A MODERN, INTUITIVE AND MARKET-LEADING ELECTRONIC PATIENT RECORD SOLUTION A MODERN, INTUITIVE AND MARKET-LEADING ELECTRONIC PATIENT RECORD SOLUTION MEDWAY EPR IS A MODERN, FULLY-MODULAR, NHS-FOCUSED SOLUTION, WHICH CAN BE BUILT TO A CUSTOMER S SPECIFICATION FROM FOUR CATEGORIES

More information

Civica Health & Social Care Paris EPR and Case Management. Transform the way you work

Civica Health & Social Care Paris EPR and Case Management. Transform the way you work Civica Health & Social Care Paris EPR and Case Management Transform the way you work Introducing Civica Paris EPR and Case Management About Civica Care providers face unrelenting social, demographic and

More information

HealthLink SmartForms Technology

HealthLink SmartForms Technology HealthLink SmartForms Technology Share structured patient information with any other healthcare provider HealthLink SmartForms enable healthcare providers to share highly structured patient information

More information

What you should know about Data Quality. A guide for health and social care staff

What you should know about Data Quality. A guide for health and social care staff What you should know about Data Quality A guide for health and social care staff Please note the scope of this document is to provide a broad overview of data quality issues around personal health information

More information

NICU, Nursery, and Labour & Delivery software to help deliver your best care across all care areas.

NICU, Nursery, and Labour & Delivery software to help deliver your best care across all care areas. GE Healthcare NICU, Nursery, and Labour & Delivery software to help deliver your best care across all care areas. Centricity Perinatal allows hospitals to come together as one. The midwife is able to transfer

More information

DOCUMATION S SELF-SERVICE PORTAL

DOCUMATION S SELF-SERVICE PORTAL Documation is a leading provider of document-centric workflow and content management software, delivering services and solutions to businesses and organisations in the UK, Europe and around the world.

More information

DOCUMATION S ACCOUNTS RECEIVABLE SOLUTION

DOCUMATION S ACCOUNTS RECEIVABLE SOLUTION Documation is a leading provider of document-centric workflow and content management software, delivering services and solutions to businesses and organisations in the UK, Europe and around the world.

More information

Create a safer, more efficient patient journey.

Create a safer, more efficient patient journey. Miya Patient Flow Create a safer, more efficient patient journey. What is Miya Patient Flow? Miya Patient Flow is an e-health guidance system that optimises the patient journey for your patients by integrating

More information

DOCUMATION S ACCOUNTS PAYABLE INVOICE MANAGEMENT SOLUTION (IMS)

DOCUMATION S ACCOUNTS PAYABLE INVOICE MANAGEMENT SOLUTION (IMS) Documation is a leading provider of document-centric workflow and content management software, delivering services and solutions to businesses and organisations in the UK, Europe and around the world.

More information

DOCUMATION S DOCUMENT MANAGEMENT

DOCUMATION S DOCUMENT MANAGEMENT Documation is a leading provider of document-centric workflow and content management software, delivering services and solutions to businesses and organisations in the UK, Europe and around the world.

More information

DOCUMATION S CREDIT CARD STATEMENT PROCESSING

DOCUMATION S CREDIT CARD STATEMENT PROCESSING Documation is a leading provider of document-centric workflow and content management software, delivering services and solutions to businesses and organisations in the UK, Europe and around the world.

More information

Electronic Document Management

Electronic Document Management Electronic Document Management The London branch of ASSIST held a one day seminar on the subject of Electronic Document Management (EDM) on the last Friday of January. ASSIST is grateful to Tribal Consulting

More information

Document & Records Management Solutions for the NHS. Driving down cost, improving patient services

Document & Records Management Solutions for the NHS. Driving down cost, improving patient services Document & Records Management Solutions for the NHS Driving down cost, improving patient services Introducing Civica Document & Records Management for the NHS About Civica Health service providers face

More information

Leeds Care Record Project. Leeds Care Record Project 1

Leeds Care Record Project. Leeds Care Record Project 1 Leeds Care Record Project Leeds Care Record Project 1 2 Centre of Excellence for Information Sharing Every health and social care organisation in Leeds holds a different set of patient records, with over

More information

Coventry and Warwickshire Repatriation Programme

Coventry and Warwickshire Repatriation Programme NHS Arden Commissioning Support Unit Coventry and Warwickshire Repatriation Programme Large-scale service redesign and innovation to benefit patients Arden Commissioning Support Unit worked with Coventry

More information

consultant link Too many unnecessary referrals and hospital admissions?

consultant link Too many unnecessary referrals and hospital admissions? consultant link Too many unnecessary referrals and hospital admissions? Working with networks of local hospital consultants we provide GPs with fast, efficient and high quality advice and guidance GP Care

More information

Healthcare IT System Interoperability from PatientSource

Healthcare IT System Interoperability from PatientSource Healthcare IT System Interoperability from PatientSource Patient Care Safely in One Place PatientSource integration support stitches all your IT systems together PatientSource Legacy IT Interoperability

More information

Aprotec DMS Electronic Document Management Solution

Aprotec DMS Electronic Document Management Solution Aprotec DMS Electronic Document Management Solution In a recent survey conducted by CCH, a Wolters Kluwer company, 72.8% of respondents who have implemented an EDM system agreed - it has increased their

More information

Clinical EDI in General Practice A GP s Guide to the Use of Electronically Transmitted Pathology Reports

Clinical EDI in General Practice A GP s Guide to the Use of Electronically Transmitted Pathology Reports Clinical EDI in General Practice A GP s Guide to the Use of Electronically Transmitted Pathology Reports Version 3.0, July 2001 Dr Richard O Brien East Quay Medical Centre Bridgwater Somerset CONTENTS

More information

King s College Hospital ICT Strategy 2014

King s College Hospital ICT Strategy 2014 King s College Hospital ICT Strategy 2014 Contents Contents... 1 ICT for King's College Hospital... 1 Introduction... 1 Key elements of a paperless hospital... 2 Research... 7 Reporting... 8 New EPR...

More information

DOCUMATION S PURCHASE TO PAY (P2P) SUITE

DOCUMATION S PURCHASE TO PAY (P2P) SUITE Documation is a leading provider of document-centric workflow and content management software, delivering services and solutions to businesses and organisations in the UK, Europe and around the world.

More information

DOCUMATION S CUSTOMER SERVICES SOLUTION

DOCUMATION S CUSTOMER SERVICES SOLUTION Documation s Customer Services Solution Documation is a leading provider of document-centric workflow and content management software, delivering services and solutions to businesses and organisations

More information

Appendix 1 Business Case to Support the Relocation of Mental Health Inpatient Services in Manchester (Clinical Foreword and Executive Summary)

Appendix 1 Business Case to Support the Relocation of Mental Health Inpatient Services in Manchester (Clinical Foreword and Executive Summary) Appendix 1 Business Case to Support the Relocation of Mental Health Inpatient Services in Manchester (Clinical Foreword and Executive Summary) Together we are better Foreword by the Director of Nursing

More information

Our five-year strategy 2015-19

Our five-year strategy 2015-19 Draft summary for comment Draft summary for comment Draft summary for comment Draft summary for comment Draft summary for comment Draft summary Our five-year strategy 2015-19 Introduction Foreword from

More information

Allscripts PAS is a part of our product family that covers all aspects of patient management and care ALLSCRIPTS PATIENT ADMINISTRATION SYSTEM (PAS)

Allscripts PAS is a part of our product family that covers all aspects of patient management and care ALLSCRIPTS PATIENT ADMINISTRATION SYSTEM (PAS) allscripts.com ALLSCRIPTS PATIENT ADMINISTRATION SYSTEM (PAS) Allscripts PAS is a part of our product family that covers all aspects of patient management and care PATIENT ADMINISTRATION SYSTEM (PAS) Allscripts

More information

Gloucestershire Hospitals

Gloucestershire Hospitals Gloucestershire Hospitals NHS Foundation Trust TRUST POLICY DATA QUALITY FAST FIND: For information on the Trust s Data Quality standards, see Section 7. For information on the Trust s computer systems,

More information

Community Rehabilitation Beds. Questions and Answers

Community Rehabilitation Beds. Questions and Answers Patient Information Leaflet Community Rehabilitation Beds Questions and Answers Produced by: Community Rehabilitation Date: March 2014 Review due date: March 2017 1 PARTNERSHIP IN CARE INDEPENDENT NURSING

More information

Rehabilitation Network Strategy 2014 2017. Final Version 30 th June 2014

Rehabilitation Network Strategy 2014 2017. Final Version 30 th June 2014 Rehabilitation Network Strategy 2014 2017 Final Version 30 th June 2014 Contents Foreword 3 Introduction Our Strategy 4 Overview of the Cheshire and Merseyside Rehabilitation Network 6 Analysis of our

More information

Maytas Learning Management Solution

Maytas Learning Management Solution Maytas Learning Management Solution Maytas is a learning management solution designed specifically for the administration of training. It tracks everything regarding learners, personnel, employers and

More information

Specifically, the group is asked to agree (with any caveats it would like to introduce) and endorse:

Specifically, the group is asked to agree (with any caveats it would like to introduce) and endorse: Joining Up Your Information project (JUYI Gloucestershire s Shared Care Record) Proposed Model for Patient Consent to Share Data in Gloucestershire 10 th March 2015 Executive Summary This paper is to request

More information

Evidence-based Healthcare Management

Evidence-based Healthcare Management Evidence-based Healthcare Management Helping you to deliver consistent, high quality, cost effective care ARDENTIA OVERVIEW and KEY services Evidence-based Healthcare Management Why Ardentia? ardentia

More information

Managing and Minimising Appointment Slot Issues

Managing and Minimising Appointment Slot Issues NHS e-referral Service Managing and Minimising Appointment Slot Issues What is an Appointment Slot Issue? When no clinic appointment is available for patients to book in the NHS e-referral Service, the

More information

GP Communications Action Plan Update. Alex Crawford, Deputy Head of Commissioning and Planning

GP Communications Action Plan Update. Alex Crawford, Deputy Head of Commissioning and Planning GP Communications Action Plan Update Alex Crawford, Deputy Head of Commissioning and Planning Communication Lead for this aspect: Julie Marshall Julie.Marshall@uhbristol.nhs.uk Communication Difficulty

More information

Clinical Hubs and UCS

Clinical Hubs and UCS Clinical Hubs and UCS Clinical Hub Staff Development Traditionally Clinical Hub staff join the Trust as call handlers and progress to dispatcher roles. Recent changes to Hub structure brought about by

More information

hospitals and clinics

hospitals and clinics Efficient patient flow for hospitals and clinics Flow Waits, delays and cancellations have almost become an accepted part of receiving and providing healthcare. Healthcare providers are expected to deliver

More information

Prime Minister s Challenge Fund (PMCF): Improving Access to General Practice. Innovation Showcase Series Using Technology to Improve Access

Prime Minister s Challenge Fund (PMCF): Improving Access to General Practice. Innovation Showcase Series Using Technology to Improve Access Prime Minister s Challenge Fund (PMCF): Improving Access to General Practice Innovation Showcase Series Using Technology to Improve Access February 2015: Showcase Two About PMCF In October 2013, the Prime

More information

Sector Led Improvement Peer Challenge. of the. London Borough of Haringey Direct Payments Support Services. May 2013

Sector Led Improvement Peer Challenge. of the. London Borough of Haringey Direct Payments Support Services. May 2013 Sector Led Improvement Peer Challenge of the London Borough of Haringey Direct Payments Support Services May 2013 Peer Challenge Authors Barry Holland Justin Walker December 2013 Document Control Version

More information

Patient Access Policy

Patient Access Policy Patient Access Policy SECTION 1 - INTRODUCTION AND OVERVIEW 1.1. Introduction The principles and definitions of the 18 week target count the referral to treatment (RTT) waiting times in totality. Spire

More information

DOCUMATION S TRAVEL & EXPENSES

DOCUMATION S TRAVEL & EXPENSES Documation is a leading provider of document-centric workflow and content management software, delivering services and solutions to businesses and organisations in the UK, Europe and around the world.

More information

ilinks Informatics Transformation Strategy

ilinks Informatics Transformation Strategy ilinks Informatics Transformation Strategy 2014-2017 1 Contents Introduction Background Vision Objectives Outcomes & Benefits Guiding Principles Delivering the Strategy Governance 3 5 6 7 8 9 11 11 Approach

More information

WHITE PAPER. Electronic Document Management for Design Data

WHITE PAPER. Electronic Document Management for Design Data September 2012 WHITE PAPER. for Managing design data is a key concern for every organisation in design and construction. Poor control can result in increased costs and greater risks. This white paper looks

More information

Document Management Quick Start and Shortcut Guide

Document Management Quick Start and Shortcut Guide Document Management Quick Start and Shortcut Guide For the attention of SystmOne users: This document explains the basic Document Management functionality. It is highly advisable that you read the in-detail

More information

One Health Group Limited

One Health Group Limited One Health Group Limited PATIENT ACCESS POLICY Date of Revision: November 2010 Date of Review: December 2011 PATIENT INFORMATION SUMMARY The purpose of this document is to provide clear information to

More information

Sage 300 for Healthcare

Sage 300 for Healthcare Sage 300 for Healthcare Sage 300 for Healthcare Adopt a faster, simpler, more flexible solution with full business management capabilities. With Sage, you are choosing the next generation of business management

More information

Improving Emergency Care in England

Improving Emergency Care in England Improving Emergency Care in England REPORT BY THE COMPTROLLER AND AUDITOR GENERAL HC 1075 Session 2003-2004: 13 October 2004 LONDON: The Stationery Office 11.25 Ordered by the House of Commons to be printed

More information

Delivering 21 st Century IT Support for the NHS. National Specification for Integrated Care Records Service. Consultation Draft

Delivering 21 st Century IT Support for the NHS. National Specification for Integrated Care Records Service. Consultation Draft Delivering 21 st Century IT Support for the NHS National Specification for Integrated Care Records Service Consultation Draft Version: 1.22 Date: 26 July 2002 Status: Draft Version 1.22 05/08/02 Page 1

More information

INTRODUCING... COMPLETE SERVICE. The Professional Service Desk Solution

INTRODUCING... COMPLETE SERVICE. The Professional Service Desk Solution INTRODUCING... COMPLETE SERVICE The Professional Service Desk Solution COMPLETE SERVICE OVERVIEW Complete Service is the next generation of cost-effective service desk and field engineer co-ordination

More information

Big Chat 4. Strategy into action. NHS Southport and Formby CCG

Big Chat 4. Strategy into action. NHS Southport and Formby CCG Big Chat 4 Strategy into action NHS Southport and Formby CCG Royal Clifton Hotel, Southport, 19 November 2014 Contents What is the Big Chat? 3 About Big Chat 4 4 How the event worked 4 Presentations 5

More information

Practice profitability

Practice profitability GE Healthcare Practice profitability Centricity Practice Management Clear path to growth Your patients only know their office visits are hassle-free. Making appointments is easy. When they arrive, they

More information

K-Series Guide: Guide to digitising your document and business processing. February 2014 LATEST EDITION

K-Series Guide: Guide to digitising your document and business processing. February 2014 LATEST EDITION K-Series Guide: Guide to digitising your document and business processing February 2014 LATEST EDITION Kefron are the Document Kefron & simplifies the document and Information information management world

More information

A&E Recovery & Improvement Plan

A&E Recovery & Improvement Plan Engagement and Patient Experience Committee (A Sub-Committee of NHS Southwark CCG Governing Body) ENCLOSURE B A&E Recovery & Improvement Plan DATE OF MEETING: September 2013 CCG DIRECTOR RESPONSIBLE: Tamsin

More information

Quality Management System

Quality Management System Quality Management System Applied Principles, Provides your business with a modular set of business applications, providing your business with easy to use, customisable Document Management, Policy Control,

More information

Harnessing the Untapped Potential of EHR Systems

Harnessing the Untapped Potential of EHR Systems CASE STUDY Harnessing the Untapped Potential of EHR Systems TalkChart Transforms the Documentation Efficiency of the Child & Adolescent Psychiatry Department of a Large Academic Institution Electronic

More information

Patient Access Policy

Patient Access Policy Patient Access Policy NON-CLINICAL POLICY ACE 522 Version Number: 2 Policy Owner: Lead Director: Assistant Director of Operations Director of Operations Date Approved: Approved By: Management Executive

More information

Benefits to you. Account & Contact Management. Sales & Quotations Marketing & Campaigns Customer Service & Support Project & Event Management

Benefits to you. Account & Contact Management. Sales & Quotations Marketing & Campaigns Customer Service & Support Project & Event Management Account & Contact Management Sales & Quotations Marketing & Campaigns Customer Service & Support Project & Event Management Benefits to you Work as a team see a unified view of each customer accessible

More information

Information Management & Technology Strategy. Final Version. 2014 to 2019. Patient focused, providing quality, improving outcomes

Information Management & Technology Strategy. Final Version. 2014 to 2019. Patient focused, providing quality, improving outcomes Information Management & Technology Strategy Final Version 2014 to 2019 Patient focused, providing quality, improving outcomes Index Executive Summary... 4 Introduction... 9 Process for Developing the

More information

Patient Choice Strategy

Patient Choice Strategy Patient Choice Strategy Page 1 of 14 Contents Page 1 Background 4 2 Putting Patients and the Public at the Heart of Health and 5 Healthcare in West Lancashire 3 Where are we now and where do we need to

More information

General Practice Information Technology (GPIT) Group

General Practice Information Technology (GPIT) Group General Practice Information Technology (GPIT) Group Scanning and Shredding Documents: impact statement File Name: Scan_Shred_v0_7.pdf Version number: 0.7 Date: 25/02/2009 Status: impact statement Authors:

More information

Things you should be doing with Salesforce

Things you should be doing with Salesforce Things you should be doing with Salesforce Postcode Anywhere has teamed up with Salesforce experts, Westbrook, to put together top tips on how you can use Salesforce to its full potential. Introduction

More information

Information Governance. and what it means for you

Information Governance. and what it means for you Information Governance and what it means for you 1 Content Introduction 3 Who are we? 4 What is Information Governance? 4 Purpose of Holding Information 5 Confidentiality and Security 5 Accuracy of Information

More information

Report to Trust Board 31 st January 2013. Executive summary

Report to Trust Board 31 st January 2013. Executive summary Report to Trust Board 31 st January 2013 Title Sponsoring Executive Director Author(s) Purpose Previously considered by Transforming our Booking and Scheduling Systems Steve Peak - Director of Transformation

More information

DIGITAL STRATEGY 2014-2017

DIGITAL STRATEGY 2014-2017 DIGITAL STRATEGY 2014-2017 Digital Strategy CONTENTS Introduction 1 Our Vision 3 Benefits 5 Our Digital Design Principles 6 Our Strategy 8 Our Key Enablers 11 INTRODUCTION SFRS uses digital technology

More information

Connecting your business

Connecting your business mobiles Connecting your business fixed voice & data digital & IT autovoice managed services adsi energy About us Founded in 2002, ADSI are dedicated to reducing business costs by offering high-quality

More information

SCR Expert Advisory Committee

SCR Expert Advisory Committee SCR Expert Advisory Committee Terms of Reference Judith Brodie, Chair August 2015 1 Copyright 2015, Health and Social Care Information Centre. Contents Contents 2 1. Background and Strategic Justification

More information

UltimaX EDM for Microsoft Dynamics AX TM

UltimaX EDM for Microsoft Dynamics AX TM UltimaX EDM for Microsoft Dynamics AX TM Managing unstructured information in an organization is proving increasingly challenging for employees and colleagues. As many businesses today suffer from document

More information

Enterprise Content Management for Healthcare

Enterprise Content Management for Healthcare Enterprise Content Management for Healthcare Achieve Operational Efficiency and Responsiveness Long deployment schedules and a lack of systems interoperability present two key challenges to the successful

More information

CLINICAL GOVERNANCE POLICY

CLINICAL GOVERNANCE POLICY Clinical governance is defined as: CLINICAL GOVERNANCE POLICY A framework through which NHS organisations are accountable for continually improving the quality of their services and safeguarding high standards

More information

Governance. Information. Bulletin. Welcome to the nineteenth edition of the information governance bulletin

Governance. Information. Bulletin. Welcome to the nineteenth edition of the information governance bulletin Welcome to the nineteenth edition of the information governance bulletin Our regular bulletin about information governance and the work of the IG transition programme Publication Gateway Reference: 02465

More information

Highbridge Medical Centre Pepperall Road Highbridge Somerset TA9 3YA

Highbridge Medical Centre Pepperall Road Highbridge Somerset TA9 3YA Highbridge Medical Centre Pepperall Road Highbridge Somerset TA9 3YA Tel 01278 783220 Fax 01278 795486 www.highbridgemc.co.uk Job Description JOB TITLE: HOURS: REPORTS TO: ACCOUNTABLE TO: Deputy Practice

More information

An Introduction to our Services

An Introduction to our Services An Introduction to our Services Ambulance services are at the front line of the NHS. That s why, at Yorkshire Ambulance Service (YAS), we put patients and their needs at the heart of everything we do.

More information

The Care Quality Commission and the Healthwatch network: working together

The Care Quality Commission and the Healthwatch network: working together The Care Quality Commission and the Healthwatch network: working together September 2014 Introduction This briefing describes how the Care Quality Commission (CQC) will work with local Healthwatch and

More information

EHRs and Contexts of Use

EHRs and Contexts of Use 2 EHRs and Contexts of Use A Providers Perspective on EHR User Experience Presented by March 2013 1 EHRs and Contexts of Use It s not a new concept. Most modern EHRs, descending from products designed

More information

Document Management User Guide

Document Management User Guide Document Management User Guide For the attention of SystmOne users: This document explains how to use the Document Management functionality once the setup has been completed. Contents Beginning to Scan...

More information

Job Description Receptionist Administrator

Job Description Receptionist Administrator New Court Surgery Malvern Job Description Receptionist Administrator Job title: Reports to: Accountable to: Receptionist and Administrator Deputy Practice Manager (1 st line), Practice Manager General

More information

NHSmail 2 Executive Summary

NHSmail 2 Executive Summary NHSmail 2 Executive Summary Version 3.0 NHSmail 2 Executive Summary Introduction to NHSmail 2 We re delighted to welcome you to the new NHSmail 2 service that we are deploying as a national secure collaboration

More information

Number of Patients Discharged

Number of Patients Discharged Introduction to the CKD3 Shared Care Service In partnership with Hounslow and Hammersmith & Fulham Clinical Commissioning Groups (CCGs), the Trust s renal service has developed a shared care pathway, which

More information

Evaluation of the NHS Changing Workforce Programme s Emergency Care Practitioners Pilot Study in Warwickshire Short Report February 2005

Evaluation of the NHS Changing Workforce Programme s Emergency Care Practitioners Pilot Study in Warwickshire Short Report February 2005 Evaluation of the NHS Changing Workforce Programme s Emergency Care Practitioners Pilot Study in Warwickshire Short Report February 2005 Ann Adams, Kay Wright, Matthew Cooke Centre for Primary Health Care

More information

WSIC Integrated Care Record FAQs

WSIC Integrated Care Record FAQs WSIC Integrated Care Record FAQs How your information is shared now Today, all the places where you receive care keep records about you. They can usually only share information from your records by letter,

More information

NHS e-referral Service

NHS e-referral Service NHS e-referral Service Vision and Key messages Making paperless referrals a reality Version 1.0 June 2013 Contents Foreword... 4 Background... 5 Document Purpose... 5 Vision Principles... 5 Strategic drivers...

More information

JOB DESCRIPTION. Specialist Hospitals, Women & Child Health Directorate. Royal Belfast Hospital for Sick Children

JOB DESCRIPTION. Specialist Hospitals, Women & Child Health Directorate. Royal Belfast Hospital for Sick Children JOB DESCRIPTION Title of Post: Patient Flow Coordinator Grade/ Band: Band 7 Directorate: Reports to: Accountable to: Location: Hours: Specialist Hospitals, Women & Child Health Directorate Assistant Service

More information

Discharge to Assess: South Warwickshire NHS Foundation Trust

Discharge to Assess: South Warwickshire NHS Foundation Trust Discharge to Assess: South Warwickshire NHS Foundation Trust The Discharge to Assess (D2A) service enables patients to be discharged earlier from acute inpatient wards by co-ordinating care in alternative

More information

An introduction to the NHS England National Patient Safety Alerting System January 2014

An introduction to the NHS England National Patient Safety Alerting System January 2014 An introduction to the NHS England National Patient Safety Alerting System January 2014 1 NHS England INFORMATION READER BOX Directorate Medical Operations Patients and Information Nursing Policy Commissioning

More information

The Administrator s Guide to the Quality Strategy & Quality Improvement. Version 1 - December 2011

The Administrator s Guide to the Quality Strategy & Quality Improvement. Version 1 - December 2011 The Administrator s Guide to the Quality Strategy & Quality Improvement Version 1 - December 2011 Contents NHS Education for Scotland 2011. You can copy or reproduce the information in this document for

More information

TRAFFORD COUNCIL CUSTOMER STRAT

TRAFFORD COUNCIL CUSTOMER STRAT TRAFFORD COUNCIL CUSTOMER STRAT 1 Foreword Foreword by Matthew Colledge; Leader, Trafford Council A Customer Strategy is one of the most important documents that the council produces. The Customer Strategy:

More information

increased productivity

increased productivity Clinical Logistics Columna Clinical Logistics provides healthcare staff with a real-time overview of current status in the department in terms of both staff and patients. This unique software module helps

More information

Patient Access Policy

Patient Access Policy Patient Access Policy Version: 12.0 Purpose: To advise and inform staff clinical and administrative of the procedure for the management of patient referrals, appointments and elective admissions For use

More information

Communications Plan. June 2008

Communications Plan. June 2008 Plan June 2008 1 HSE Plan June 2008 Communication aims for the HSE 1. Informed, trusted, authoritative source of information on health and social care matters 2. To have a positive, proactive, open and

More information

Patient Access Procedure For Provider and Operational Services

Patient Access Procedure For Provider and Operational Services Patient Access Procedure For Provider and Operational Services CONTENTS Page EXECUTIVE SUMMARY 3 DEFINITIONS 4 1.0 INTRODUCTION 6 2.0 KEY PRINCIPLES 6 2.1 National Targets 7 2.2 18 week National Clock

More information

Dramatically reduce operating costs and improve process efficiencies and productivity

Dramatically reduce operating costs and improve process efficiencies and productivity Vodafone Global Enterprise Vodafone Process Tracker Helping you to provide a better, more responsive service Dramatically reduce operating costs and improve process efficiencies and productivity enterprise.vodafone.com

More information

Med Quick to Implement Easy to Use Personalized Service Absolutely ABEL!

Med Quick to Implement Easy to Use Personalized Service Absolutely ABEL! Get EnABELed with ABELMed Electronic Health Record and Practice Management Solutions We focus on the success of your practice... So you can focus on your patients Start reaping benefits of ABELMed EHR-EMR/PM

More information

Case Management. itouch Vision. This document gives an overview of Case management and discusses the different features and functionality.

Case Management. itouch Vision. This document gives an overview of Case management and discusses the different features and functionality. itouch Vision Case Management This document gives an overview of Case management and discusses the different features and functionality. For further information about implementation and pricing please

More information

NHS inpatient elective admission events and outpatient referrals and attendances

NHS inpatient elective admission events and outpatient referrals and attendances NHS inpatient elective admission events and outpatient referrals and attendances Quarter Ending December 2013 Commentary o Key Points o Time Series Graphs Statistical Notes o National Statistics o Quarterly

More information

GE Healthcare. Centricity Physician Office Electronic Medical Records

GE Healthcare. Centricity Physician Office Electronic Medical Records GE Healthcare Centricity Physician Office Electronic Medical Records Associated Physicians for Women, PLLC Just a few months after adding Centricity EMR, this obstetrics and gynecology practice was able

More information

DOCMAN HELP 2015 CONFERENCES ISSUE 6 JANUARY 2015 DOCMAN. 20th MAY. 30th JUNE NATIONAL. 15th MAY LONDON BIRMINGHAM MANCHESTER.

DOCMAN HELP 2015 CONFERENCES ISSUE 6 JANUARY 2015 DOCMAN. 20th MAY. 30th JUNE NATIONAL. 15th MAY LONDON BIRMINGHAM MANCHESTER. GREAT GEORGE STREET. LDN 1G. DOCMAN HELP ISSUE 6 JANUARY 2015 Training Networking Genius Bar Product Info New Products NATIONAL DOCMAN 2015 CONFERENCES MANCHESTER 20th MAY BIRMINGHAM 30th JUNE Manchester

More information

Measuring quality along care pathways

Measuring quality along care pathways Measuring quality along care pathways Sarah Jonas, Clinical Fellow, The King s Fund Veena Raleigh, Senior Fellow, The King s Fund Catherine Foot, Senior Fellow, The King s Fund James Mountford, Director

More information

First National Data Quality Review: Executive Summary Quality Information Committee

First National Data Quality Review: Executive Summary Quality Information Committee First National Data Quality Review: Executive Summary Quality Information Committee Executive Summary Introduction to the report This report has been produced by the Quality Information Committee (QIC)

More information

A bespoke medical app solution for real time dynamic content delivery and collection

A bespoke medical app solution for real time dynamic content delivery and collection A bespoke medical app solution for real time dynamic content delivery and collection Build and manage thousands of pages of content 24/7 Fully native for Apple and Android phone and tablet Works offline

More information