Session Questions and Responses

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1 Product: Version: Topic: Audience: Updated: Secure MFT 4.3 Webinar Questions ILTA March 10, 2015 ILTA - Eliminate the Risk of Exchanging Digital Content with Secure Managed File Transfer for edocs Users Session Questions and Responses Product Management

2 Contents Eliminate the Risk of Exchanging Digital Content with Secure Managed File Transfer for edocs Users Webinar Can the documents be transferred to edocs RM as a record if this is required? Can you use a "hybrid" approach to OpenText Secure MFT- Cloud for the UK office and on-prem for U.S. locations and have administration sync between the two if desired or necessary? Are audit trail reports available from a central location and not in individual accounts? What type of audit reports are available? Can a canary in a coal mine alert be setup so that an alert goes to an administrator if a large volume of files over "X" is transferred? Can you please explain the authentication process for when it comes to our clients approving access for their recipients being able to download the secure files? How are those external recipients able to manage and and download the files?... 4 About OpenText

3 Eliminate the Risk of Exchanging Digital Content with Secure Managed File Transfer for edocs Users Webinar The Eliminate the Risk of Exchanging Digital Content with Secure Managed File Transfer for edocs Users presentation that was held as part of the ILTA edocs Webinar series on March 10, 2015 had several questions asked during the presentation, this document is a response to the questions asked and also the ones that were not covered during the presentation due to time constraints. 3

4 1. Can the documents be transferred to edocs RM as a record if this is required? Yes, at the time the document is saved to edocs it will use the profile form you have specified. If that form contains records information, then you may include that. 2. Can you use a "hybrid" approach to OpenText Secure MFT- Cloud for the UK office and on-prem for U.S. locations and have administration sync between the two if desired or necessary? It is not currently an option to synchronize the administration between on-prem and OpenText Secure Cloud servers. 3. Are audit trail reports available from a central location and not in individual accounts? In addition to the notification s that the system sends to the sender announcing various send and receives events pertaining to a particular transaction, Secure MFT also provides a web administration console, in which administrators can access the audit log. 4. What type of audit reports are available? Secure MFT records all system, user, and file-related activities in the audit log. Administrators can easily filter the log by user, transaction, or file. 5. Can a canary in a coal mine alert be setup so that an alert goes to an administrator if a large volume of files over "X" is transferred? Not from Secure MFT, but there are other options to monitor the edocs DM repository and send an alert. Guardian for edocs will accomplish this from Wertheim Global Solutions. 6. Can you please explain the authentication process when it comes to our clients approving access for their recipients being able to download the secure files? How are those external recipients able to manage and download the files? 4

5 Secure MFT relies on OpenText Directory Services to handle authentication, and it can be configured to simultaneously support internal user authentication against the enterprise directory service, such as Active Directory, and external user authentication against the OTDS user database, which is separately maintained. External users can be invited to the Secure MFT service and validated by administrators before they are allowed to use the service, and their user accounts are stored in the OTDS user database, separated from the internal directory service. Recipients receive s from Secure MFT with links pointing to files that are stored in the Secure MFT server. Secure MFT supports both anonymous and secured download, depending on the configuration of the Server, and user s preferences. If the secured download option is enforced, all recipients are required to register and authenticate before they can download files.. 5

6 About OpenText OpenText is the world s largest independent provider of Enterprise Content Management (ECM) software. The Company's solutions manage information for all types of business, compliance and industry requirements in the world's largest companies, government agencies and professional service firms. OpenText supports approximately 46,000 customers and millions of users in 114 countries and 12 languages. For more information about OpenText, visit 6

Session Questions and Responses

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