1 Department of Health Services Management and Leadership Note: All curriculum revisions will be updated immediately on the website Department Chair Dr. Robert E Burke 2175 K Street, NW, Suite 320 Phone: Department fax: Program Director Dr. Leonard Friedman 2175 K Street, NW, Suite 320 Phone: Mission The Health Services Administration program will develop leaders who possess the values, knowledge, and skills to achieve optimal delivery of healthcare. Overview Since its founding in 1959, the Department of Health Services Management and Leadership offers training in health services administration to help meet the growing need for skilled executives to manage health-related organizations and programs. Because it recognizes and responds to the fast-paced, dynamic changes occurring in the industry today, the Department is well-positioned to prepare not only health care managers, but the health care leaders of tomorrow. An MHSA degree from the Department of Health Services Management incorporates business and medical informatics training, knowledge of health care systems, law and policy, critical values in decision making, and much more. The Department's special strengths include an emphasis on experiential learning and community service, distinguished faculty, research collaborations and relationships with policymaking and health care organizations in Washington, DC. Active alumni and student associations foster mentoring, networking and other professional development opportunities. Building on our 52 years of experience preparing health care leaders and our recent success in e-learning, the Executive MHSA degree is designed for adult learners who possess either clinical or administrative experience in healthcare delivery. The E-MHSA is designed to be completed in two years but can be completed in five years. Classes are taught in a hybrid model combining online classes (twelve weeks in length) and executive format, fourday intensive classes. The E-MHSA curriculum focuses on two main themes. The first is developing the leadership and ethical skills needed for persons who seek to create highly effective healthcare organizations. Leadership and ethics will be taught at the start of each semester as part of the four-day on-campus session. Immediately following the on-campus session will be a 12-week online module that concentrates on the six core content areas needed by healthcare leaders. These include management and strategy, finance and economics, quality improvement, information technology and decision science, community health and quantitative methods, and law and regulation. The culminating activity for E-MHSA students is a major field-based research project.
2 Goals Graduates of the program will be expected to: Effectively manage organizational change and promote organizational and clinical excellence Manage health services organizations under alternative financing mechanisms Lead and manage human resources in diverse organizational environments. Manage information resources to assist in effective decision making and clinical management Use statistical, quantitative, and economic analyses in decision making Have the skills to improve both business and clinical outcomes of health services organizations Develop the skills to consistently use ethical decision making practices Course Requirements All Department of Health Services Management and Leadership E-MHSA students enroll in 50 total credits. E- MHSA students must complete all six modules along with an applied organizational research project. Prerequisites for admission into the E-MHSA include an undergraduate course in introductory financial accounting and an introductory course in statistics. All E-MHSA students must have a minimum of five years of professional experience in the healthcare sector and be currently employed by a healthcare related organization. Program-Specific Competencies The goal of health services management and leadership is to provide health care delivery organizations with talented graduates who possess the knowledge, skills and attitude to deliver health services in the most effective and efficient manner possible. The degree is designed to provide students with the ability to develop and demonstrate leadership, communication and relationship management, business skills and knowledge, professionalism and healthcare knowledge applied across the widest possible spectrum of healthcare delivery organizations. Upon completion of the E-MHSA in Health Services Management and Leadership, students will demonstrate competence to: 1. Demonstrate leadership by leading and managing others, planning and implementing change and engaging in honest self assessment. Related courses: All on-campus sessions and module 1 2. Enhance and improve communication and relationship management within interpersonal communication, verbal and written communication, and team based processes. Related courses: All modules and organizational research project 3. Demonstrate the breadth of core business skills and knowledge in the following areas: Solving business problems and decision making, and project management. Related courses: Modules 1 and 5. Quantitative skills, financial management, economic analysis and information and technology management. Related courses: Modules 2-4. Legal principles, marketing, quality improvement, organizational dynamics and governance. Related courses: Module 6 4. Apply the core elements of ethics and professionalism to improve management practice within health care delivery organizations. Related courses: All on-campus sessions. 5. Apply appropriate knowledge of healthcare issues and trends, healthcare personnel, standards and regulations and population health and assessment to optimize the delivery of services. Related courses: Module 3 and on-campus sessions 2, 4, and 5. Please see curriculum sheets that follow.
3 Department of Health Services Management and Leadership Program-at-a-Glance Fall 1 (8 credits) Module 1 Orientation, leadership and ethics and introduction to management and strategy Management and strategy Fall 2 (8 credits) Module 4 introduction to finance and economics and current topic Finance and economics Spring 1 (8 credits) Module 2 introduction to information technology and decision science and current topic Information technology and decision science Spring 2 (8 credits) Module 5 introduction to quality improvement and current topic Quality improvement Summer 1 (9 credits) Module 3 introduction to community health and quantitative methods and research methods Community health and quantitative methods Summer 2 (9 credits) Module 6 introduction to law and regulation and research results Law and regulation
4 Management and Leadership Note: All curriculum revisions will be updated immediately on the website Graduation Requirements Executive MHSA 1. Graduate Credit Requirement. 50 graduate credits are required. 2. Course Requirements. Successful completion of the six online modules and six on-campus sessions are required. 3. Grade Point Requirement. A 3.0 (B average) overall grade point average is required. 4. Time Limit Requirement. The degree must be completed within five years. 5. Transfer Credit Policy. Up to 12 graduate credits that have not been applied to a previous graduate degree may be transferred to the E-MHSA. Credits must have been earned from an accredited institution in the last 3 years with a grade point average of 3.0 or better. Up to 18 credits may be transferred to the E-MHSA from the Health Services Graduate Certificate. 6. Culminating Experience Requirement. Successful completion of an organizational research project. Prerequisites. Undergraduate course in introductory accounting and introductory statistics with a grade of B or better. Applicants to the E-MHSA must have a minimum of five years of management or clinical leadership experience in a healthcare organization and be currently employed in the healthcare sector. Core Course Requirements (50 credits) 62XX Management and Strategy 8 Despite all of the technology and equipment available in modern healthcare organizations, healthcare delivery is and will remain a distinctly human enterprise. Management focuses on the behavior of people in organizations and will have special emphasis on communication, change management, culture and supervisory skills. Strategy emphasizes the mission, vision and values of the organization and how healthcare leaders can evaluate the internal and external environment to shape the direction taken by the organization. Fall 1 62XX Information Technology and Decision Science 62XX Community Health and Quantitative Methods 8 Information technology has become a central part of virtually every healthcare organization. Healthcare managers and leaders must understand the capabilities and limitations of health information technology and how health IT can be used most effectively. Coupled with health IT is its critical role in helping craft organizational and clinical decisions based on robust data and information. Decision science and evidencebased management must be part of the skill set of every healthcare leader. Spring 1 9 Healthcare delivery has evolved from caring for individual sick people to caring for the health of communities. Leaders in highly effective healthcare organizations need the skills and tools necessary to understand core community health principles including behavioral health, epidemiology and environmental health. Quantitative methods are a critical tool in order to make sense of the mass of data and scientific research that affects healthcare delivery. Summer 1
5 62XX Finance and Economics 8 One of the distinguishing features of the US healthcare delivery system is our complex reimbursement system. This content area will focus on understanding the financial operations of healthcare organizations including various sources of revenue and effective financial performance. Health economics allows healthcare leaders to use economic principles to understand factors influencing supply and demand for healthcare goods and services. Fall 2 62XX Quality Improvement 8 Highly effective healthcare leaders understand that quality improvement tools and methods must be at the heart of every healthcare organization. Whether it is the quality of clinical care and patient safety, driving out waste and excessive cost or striving to deliver the most cost effective care possible, quality improvement must be part of the skill set of every healthcare leader. Starting with the principles of W. Edwards Deming and statistical process control and continuing through six sigma and Toyota-style production models, quality improvement is going to be the yardstick by which outstanding healthcare organizations are measured. Spring 2 62XX Law and Regulation 9 Healthcare is one of the most highly regulated industries in the nation with a plethora of federal and state laws combined with requirements from multiple accrediting and licensing agencies. Healthcare managers and leaders need a clear understanding of the legal and regulatory environment in which they operate. Summer 2 Core On-Campus Course Requirement 62XX Leadership and Ethics 0 Development of leaders in high performing healthcare organizations requires a combination of theory and practice. Each session will allow students to carefully examine leadership from a number of perspectives, uncover their leadership style and practice the skills of highly effective leadership. Concurrent with this is an examination of ethical principles and practices and how those practices are used by leaders. Fall1, Spring 1, Summer 1, Fall 2, Spring 2, and Summer 2. 62XX Current Content 0 Three of the on-campus sessions will contain a 2-day long component that will bring to students a topic of current interest and importance to healthcare organizations. Spring 1, Fall 2, and Spring 2 Organizational Research Project Requirement 62XX Research in Health Services Management 0 Students will be required to conduct an applied research project in their organizations as the culminating experience. Preparation for the research project will include completion of the online semester on community health and quantitative methods. Core concepts of research methods will be part of the first summer semester on-campus period. Students will propose a research project no later than the start of the second fall semester and will conduct their research throughout their second year in the program. All students will report their research findings during the final on-campus period in the second summer semester and will deliver their final written research findings at the conclusion of that semester. Summer 1, Fall 2, Spring 2, and Summer 2.
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