Speeding Recovery Through the Cloud Presentation to Mid TN ISC2 Matthew Stevens, Senior Solutions Engineer Windstream Hosted Solutions

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1 Speeding Recovery Through the Cloud Presentation to Mid TN ISC2 Matthew Stevens, Senior Solutions Engineer Windstream Hosted Solutions November 7,

2 Agenda My Background Current Trends in the Datacenter Space Managed Services Infrastructure as a Service Software as a Service Disaster Recovery as a Service Service Level Agreements 2

3 My Background Past Positions: Technology Officer, Adventure Science Center ( ) Engineer, Concept Technology Inc ( ) VP of Technology, Stringfellow Technology Group ( ) Current Position: Solutions Engineer, Windstream Hosted Solutions VSP, VTSP 3

4 Current Trends in the Datacenter Space 4

5 Managed Services Managed services are the practice of outsourcing dayto-day management responsibilities and functions as a strategic method for improving operations and cutting expenses. Eric Goodness, Vice President at research firm Gartner, Inc. predicts that 90 percent of all North American companies will be using some form of remote infrastructure managed services by the end of

6 Managed Services 6

7 Managed Services 7

8 Managed Services - Drivers Centralized Decentralized Virtualized Mainframe Client-Server Service Oriented 8

9 Managed Services - Drivers Technology Storage Growth Business Compliance Continuous Availability Cost Connectivity Agility 9

10 Infrastructure as a Service Private Cloud Some private components Public Cloud Multi-tenant compute, storage, network Hybrid Cloud Mix of on and off premise private and/or public clouds 10

11 The Hybrid Datacenter 11

12 Component Trends Compute Move to usage / consumption based Massively scalable Storage Move to good/better/best tiers Auto-tiering 12

13 Component Trends LAN / WAN Virtualize the network 10 Gb 100 Gb (long haul) Security Hypervisor aware scanning agents Managed IDS / IPS Change Management Process 13

14 Software as a Service Traditional Software Deployment Hardware Software Upgrades Maintenance Support Management 14

15 Software as a Service Software as a Service SaaS can bundle multiple fees into one monthly service charge. In many cases, can achieve better uptime. Most widely adopted: archiving security continuity 15

16 Disaster Recovery as a Service Disaster Recovery as a Service (DRaaS) DRaaS combines business continuity planning with technology solutions. 16

17 Disaster Recovery as a Service Lost revenue from delayed billing and missed online sales. Loss to reputation and perceived reliability. Cost of rescheduling appointments and lost opportunities. Cost of unproductive staff during downtime. 17

18 93% of companies that lost their data center for 10+ days, due to a disaster, filed for bankruptcy within one year. - National Archives & Records Administration in Washington D.C.

19 Disaster Recovery as a Service Start with a plan Professional Service include Business Continuity Planning (BCP), Business Impact Analysis (BIA), Incident Management and Reaction and Disaster Recovery Planning Data Center Replication and Recovery Automated recovery of your Cloud or Data Center to our World Class fully-managed Cloud. Provide continual replications and testing of your application recovery. Disaster Recovery Office Space Optional office space with network connectivity and phone service for relocated staff if your site is offline. By 2014, Gartner predicts that 30% of mid-sized business will have adopted recovery-as-a-service (RaaS) solutions.

20 Disaster Recovery as a Service Geographically diverse service. Provides recovery of physical servers and virtual machines. Operates in WHS Public and Private clouds. Allows customer premise to public, public to public, private to public and private to private recovery.

21 Disaster Recovery as a Service Restores Virtual Machine Disks (VMDKs) in a site recovery environment. Site recovery is tested upon purchase and once every year. Additional site recovery tests may be contracted for a fee.

22 Disaster Recovery as a Service No equipment to purchase. Fully managed solution. VMWare vcloud Director access. Near real time recovery point objective (RPO). 4 hour recovery time objective (RTO).

23 Disaster Recovery as a Service Cloud Site Recovery (SRM) Host-Based Replication (HBR) WHS Managed Cloud (VMs) to WHS Managed Cloud. Utilizes VMware Site Recovery Manager (SRM) licenses/environment. Data is replicated by the Storage System Array Based Replication. Recovery Pool or VMs match the size of the Customer s production environment. Any physical or virtual environment replicated to WHS cloud. Utilizes InMage licenses on Customer s physical/ virtual servers. Data replicated to a local RSA and is then transferred to WHS cloud (Master Target). Recovery VMs match the size of the Customer s production environment. Automated Restoration at the recovery site - per requirements (RTO < 1 hr) Automated Restoration at the recovery site - per requirements (RTO < 4 hrs)

24 Disaster Recovery as a Service Replication Recent (RPO) image of the Machine State Virt/Phys Recovery Machine (VM) backup and running image (RTO)

25 Disaster Recovery as a Service

26 Presence 26

27 Disaster Recovery as a Service Feature Advantage DRaaS Site Recovery (SRM) Key Benefits Hands Free Operation Fully Managed No IT Operational Costs No worries Initial and Annual Tests Portal Status Affordable State of the Art 24/7/365 Customer Service Managed Process with Test Results Verification RPO/ RTO (<4 hr) Quick Simple Status Latest Replication Timestamp Active/Recovery Site Status Per VM storage usage Cheaper than replicating your whole environment No Upgrade Costs for Public Cloud and Storage Availability and urgency Simple method to validate you are protected Instant validation of RPO (<15 minutes) Saves Money No Capital Management No exposure to upgrades costs Peace of mind

28 Service Level Agreements SLA Service Level Agreement An output based performance measurement. 99.9% minutes / month 99.99% minutes / month % seconds / month How good is good enough? 28

29 Questions 29

30 Contact Information Matthew Stevens Solutions Engineer Windstream Hosted Solutions 311 Eddy Lane Franklin, TN windstreambusiness.com office: cell:

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