Securing and Managing the World s Information. Symantec Solutions

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1 Securing and Managing the World s Information Symantec Solutions

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3 IT risk and the challenge of complexity IT creates opportunities past generations could only dream of new business models, new markets, and new ways to connect with employees, partners, suppliers, and customers. But the same IT systems that connect us in more ways than ever also expose us to risk. Is our information secure enough? Are we compliant with policies and regulations? Will the systems we depend on remain available? If our systems go down how quickly can we recover? And how much data will we lose? As businesses depend more and more on IT systems, these are just a few of the questions on the minds of today s IT leaders. IT complexity adds additional challenges. Driven by explosive data growth, heterogeneous platforms, and fragmented operations, IT complexity increases risk exposure, hampers productivity, and creates potential for waste. Confidence in a connected world. Meeting the challenge Symantec is uniquely positioned to address the challenges of risk and complexity. We secure and manage the world s information through advanced technology, expert resources, and unparalleled insight into the global threat landscape. We also offer unique opportunities to reduce complexity by standardizing and automating software and processes for managing heterogeneous environments. Standardization ensures that the same processes are followed every time, and is the first step towards automation. Automation cuts manual operations and increases span of control so resources yield maximum performance. 1

4 Symantec solutions Symantec continues to build on the capabilities and qualities it established during 25 years of experience, including leadership in infrastructure, security, and storage software: Open Infrastructure Software: hardware and operating system independence Breadth of Functionality: a broad portfolio spanning security, information risk and compliance, storage, infrastructure operations, and business continuity from the desktop to the remote office and data center Depth of Expertise: development and acquisition strategies to maintain technology leadership, world-class Global Services organization, and a focus on strategic relationships with key infrastructure vendors to ensure compatibility The variety and scope of Symantec solutions, each one backed by a history of thought leadership and a successful track record of solving customer problems, are your keys to success in securing and managing your information while gaining confidence in a connected world. 2

5 Strategic Priorities Strategic frameworks for a holistic approach to addressing long-term business and IT goals. IT Risk Management The dramatic increase in IT dependence has made IT risk a major driver of overall operational risk. To keep IT risk and cost under control, organizations must understand IT risks and keep IT projects carefully aligned with business priorities. Symantec provides industry-leading expertise to develop a comprehensive approach to IT risk management that spans security, availability, efficiency, and compliance, and helps you manage performance and cost. Data C e n t e r T r a n s f o r m at i o n As demands on data centers increase, organizations have grown increasingly concerned about the way essential IT functions are delivered and their price. Symantec provides a comprehensive array of technology and services to help organizations reduce data center complexity, minimize costs, and maximize performance. Symantec offers a solutions-based approach that uses standards such as ITIL and ISO to transform data centers into drivers of business value and innovation. Areas of focus include data center standardization and consolidation, space reclamation, virtualization, storage and server automation, and IT service management. IT Governance Effective IT governance is not just about achieving the right results, but achieving them in the right way through participation, transparency, collaboration, and accountability. Control frameworks such as CobiT, standards such as ISO 2000 or ISO 17799, and maturity models such as the Capability Maturity Model make the IT environment easier to audit. Key governance decisions include controls, enforcement and remediation mechanisms, and scope across IT domains. Symantec business consultants understand these topics and their subtle but complex implications for organizations, people, and processes and can help you align and harmonize IT with your business. Information Management Explosive enterprise information growth has increased pressures to protect, store, and recover data efficiently while complying with regulatory requirements and cutting costs. By gaining greater visibility into information and storage assets, organizations can take appropriate steps to reduce complexity, improve storage utilization, and lower hardware and operational expenses. Symantec offers a comprehensive information management approach that spans backup and recovery, archiving, storage, disaster recovery, and data loss prevention. Symantec has the expertise to help you see the complete picture of your information management processes, reduce your management burden, and cut complexity and costs. 3

6 SECURIT Y Manage and secure infrastructure, information, and interactions against a growing array of increasingly sophisticated threats. Incident response Security and threat management Security information and event management Security monitoring Security posture visibility Reduce exposure to sensitive data loss Securit y Management Link security policies to processes, including incident response, threat and vulnerability management, security information and event management, secure application development, managed security services, and database security, to identify threats, prevent loss of critical data, and make the most of valuable administrative resources. Identify security threats quickly and respond effectively to incidents Reduce costs by standardizing software and processes for monitoring and managing security operations Leverage the world s largest security threat network monitoring activity with more than 40,000 sensors in 180 countries Leverage software from the world s most trusted name in IT security We used to spend seven hours a week doing a close analysis of bulletins about Internet attacks and vulnerabilities. Now we spend maybe an hour a week. DeepSight is saving us $41,000 a year. Adam Gray, Chief Technology Officer, Novacoast Inc. IT Compliance pg 6 Access control Intrusion detection and prevention Mobile security Security software consolidation endpoint securit y Improve threat monitoring and reduce the administrative burden of protecting critical network endpoints such as desktops, servers, laptops, and mobile devices against known and unknown threats using technologies such as antivirus, antispyware, firewall, encryption, intrusion protection with network access control, advanced management, and monitoring. Improve security by proactively protecting data and endpoints (laptops, desktops, servers, and mobile devices) from a growing and constantly changing threat landscape Combine endpoint protection technologies with endpoint compliance technologies to simplify endpoint security management and lower total cost of ownership Ensure that endpoint security policies are consistently enforced across the entire enterprise Install best-of-breed, market-leading endpoint security technologies serving over 23 million clients We ve cut security deployment time by percent and security administration time by 80 percent. That gives us 80 staff hours a week, worth about $216,000 a year, to allocate for more strategic tasks. Thomas Mount, LAN /WAN Support Analyst, Joliet Public School District Data Loss Prevention pg 7 Messaging Security pg 5 4

7 Protecting and instant messaging systems against spam, viruses, and other malware m e s s ag i n g s ec u r i t y Protect valuable business information against threats from inbound and outbound and instant messages (IM) with integrated antispam, antivirus, and content filtering technologies. Keep malicious content out of the organization to improve productivity and avoid downtime Reduce message volume to improve system performance Install a single, centralized monitoring and management solution across all IM protocols while automating the process of messages flowing through IM networks Improve Exchange/Domino server performance by reducing the volume of messages processed by the system Leverage the technology that scans more than 1 billion messages every day, protecting more than 730 million mailboxes from viruses and spam All it takes is one breach, and we lose the reputation of the organization, the IT department, and the CIO. Nader Karimi, Executive Vice President and CIO, Screen Actors Guild Producer Pension and Health Plans Messaging Management pg 7 Discovery and Retention Management pg 6 Application security review Penetration testing Security breach remediation a p p l i c at i o n s ec u r i t y Identify vulnerabilities and cut costs due to data loss, unplanned downtime, legal liability, and reputation damage from security breaches in high-visibility mission-critical applications through penetration testing, developer training, and code reviews. Reduce the risk of data loss and unplanned downtime caused by security breaches to mission-critical applications Reduce exposure to security risk and cost of implementing best practices for secure application development Reduce security exposures to sensitive data that could lead to potential liabilities and public loss of confidence Confidential assessment by Symantec helped a major bank and its solutions vendor anticipate and close security exposures before they deployed a large network of automatic teller machines reducing financial risks and eliminating costs of post-deployment remediation. IT Compliance pg 6 5

8 Information Risk and Compliance Ensure compliance with external regulations and internal policies for securing and managing information. IT policy management and controls assessment IT compliance process management Vulnerability management Security configuration assessment IT governance, risk, and compliance it compliance Reduce risk by standardizing compliance processes to meet internal and external requirements, support good IT governance, and reduce the audit and legal discovery resource burden through automation of compliance processes, reporting, and remediation. Demonstrate due care in protecting company assets through reporting Standardize and automate compliance through comprehensive, repeatable, scalable, and cost-effective processes Automate assessment of policies against industry regulations and deviations from technical standards Leverage the most complete set of IT compliance products and services, including proprietary methods to document compliance Take advantage of the only automated assessment of programmatic and non-programmatic IT controls in a single solution In the past, a request from the auditors could require our entire seven-person team to work together over a period of days to find the right information to meet compliance regulations. Today, with Symantec, it only takes one person to meet each request, usually in a matter of minutes. Ayad Shammout, Lead Technical Database Administrator, CareGroup Healthcare System Security Management pg 4 Data Loss Prevention pg 7 Discovery and Retention Management Records retention Legal discovery and response Capture, classify, and store , instant messages, and files to enforce retention policies, simplify discovery, and reduce storage costs and management overhead with a comprehensive platform for enterprise archiving. Reduce the cost and time required to search and review , IM, files, and SharePoint repositories for litigation response and regulatory or internal investigations Automate the process of retention management to reduce storage costs and legal risk, and improve system performance Eliminate need to recover information from backup tapes and PST files, saving time and money Improve responsiveness and accuracy of search requests Address legal hold retention and e-discovery challenges The US Federal Rules of Civil Procedure require organizations operating in the US to manage electronic data for timely and complete production, extending the scope of legal discovery and the requirements for management of employee files and communications. Archiving pg 8 Data Loss Prevention pg 7 Messaging Management pg 7 6

9 Protection of customer data and intellectual property Online fraud management Database monitoring and audit data loss prevention Define and automatically enforce policies to prevent loss of confidential data wherever it is stored or used across endpoint, network, and storage systems to mitigate legal and regulatory risks. Automate the enforcement of compliance and data protection policies Protect brand and reputation by safeguarding against inadvertent and malicious data loss Audit and report on compliance and risk reduction across network, endpoint, and storage Reduce exposure of confidential information on laptops or at outsourced facilities 58% of organizations expect a major data loss at least once every five years 1 62% of surveyed consumers report being notified of loss or theft of their confidential information 2 52% of CISOs believe data loss is a top driver of their organization s security spending 3 Archiving pg 8 Messaging Management pg 7 management migration Spam blocking M e s s ag i n g M a n ag e m e n t Reduce infrastructure and administrative costs of operating and managing multiple messaging systems and improve messaging system performance and employee productivity by protecting against spam, viruses, and other external threats. Reduce business risk with effective malware and spam removal Increase productivity by helping to make messaging systems available and secure Standardize on best-of-breed technologies to keep malicious content out of the organization to improve productivity and avoid downtime Drive down costs by reducing storage management issues and eliminating end user distraction Implement the industry s only information classification solution with gateway-to-archive integration We experienced only one false positive per 2 million s while fine-tuning the application, and have not experienced a single false positive since. We are not blocking any legitimate mail. David Jordan, Chief Information Security Officer, Arlington County Government Messaging Security pg 5 Backup and Recovery pg 9 7

10 Sto r ag e Optimize the way information is managed throughout its lifecycle and derive maximum value from your information assets. Storage Management Information lifecycle management Storage consolidation Storage management Storage resource and capacity management Storage service management Storage virtualization Standardize and automate the management of heterogeneous storage platforms and related resources to maximize storage utilization, increase IT responsiveness, and lower infrastructure and operational costs. DHL standardized its software infrastructure on Symantec data center management products, including Veritas Storage Foundation and Veritas Cluster Server. As a result, DHL has saved millions of dollars in employee productivity and hardware cost avoidance. Gary Clark, CTO and Head of Infrastructure Services, DHL Standardize on a single software infrastructure for storage management to improve service levels and reduce capital and operational costs Server Management pg 10 Disaster Recovery pg 12 Automate storage management tasks to maximize operational efficiency Maximize storage utilization across heterogeneous environments Increase operational efficiency with end-to-end visibility and centralized management of applications, servers, and storage across multiple hosts Leverage the only hardware-independent storage management solution supporting all major operating systems and storage platforms File system storage and performance optimization archiving SharePoint archiving Automate the process of managing and archiving data to reduce storage costs and improve system performance Improve backup and recovery service level performance Automate the process for archiving and managing retention and deletion of records Provide Legal, HR, and Compliance organizations with tools to respond to discovery requests without impacting IT Archiving Automate the retention and storage of , files, instant messages, and other unstructured content in accordance with IT policies while improving performance and cutting cost of and other applications through optimized storage management. We recovered our initial investment in Enterprise Vault in just 10 months and reduced our total cost of ownership by 25 percent. In addition, by shrinking our [Microsoft] Exchange stores to a manageable size, our maintenance cycle times are shorter, with maintenance costs 45 percent lower. Gregg Davis, Senior Vice President and CIO, Webcor Builders Backup and Recovery pg 9 Messaging Management pg 7 8

11 B ac ku p a n d R ecov e r y Backup and recovery Remote office data protection Prepare for and recover from the effects of equipment failure or accidental loss of data with consistent and reliable data protection that maximizes operational effectiveness, minimizes data loss, and reduces recovery time. Minimize cost and complexity by standardizing on the next generation backup and recovery platform Centrally manage and report with the most comprehensive set of disk- and tape-based data protection technologies such as virtual tape libraries, deduplication, continuous data protection, and replication Control data growth through the leading integrated deduplication technology, which dramatically reduces the storage footprint as well as network bandwidth requirements for data protection Reduce the threat of data loss and maximize operational efficiency through integrated archiving, migration, and retention capabilities One of the primary reasons that we can stay within our backup window is the robustness of NetBackup. It s been our workhorse for 5 years and we still haven t outgrown it. Steve Frewin, Storage Administrator, TD BankNorth Archiving pg 8 Disaster Recovery pg 12 Messaging Management pg 7 9

12 Infrastructure Operations Standardize, automate, and consolidate infrastructure operations to reduce complexity and costs, and improve efficiency. S e r v e r M a n ag e m e n t Server provisioning Configuration and change management Patch management Server software and recovery Automate the configuration, provisioning, patching, and resource utilization for applications and IT services deployed on physical and virtual server environments to raise the productivity and effectiveness of IT administration. EDS manages over 100 data centers to demanding cost and service-level targets using data center management tools from Symantec. As a result, EDS experienced percent availability, and up to a 30 percent reduction in operating costs. Endpoint Management pg 11 Storage Management pg 8 High Availability pg 12 Standardize infrastructure software and processes to improve service levels, reduce cost, and enable your staff to run IT as a service Maximize the utilization of both hardware and human IT assets to reduce costs and help with space/power/cooling challenges in the data center Automate repetitive, time consuming IT tasks to reduce operational costs and enable skilled resources to focus on more strategic projects Automate workflow and orchestrate standard processes for implementing and tracking configuration changes Leverage leading technologies that support all major operating systems and platforms 10

13 Endpoint Management Client management Corporate image and software package creation Windows operating system migration Reduce operational costs and protect Windows-based servers, desktops, laptops, and mobile devices with automated deployment, management, and trouble-shooting. You can t do anything well without an accurate inventory. Scott Hardie, VP of Technology Services, XCEND Group Automate and accelerate deployment of files and applications while quickly restoring systems to get business up and running Standardize on a client management solution to manage IT risk associated with PC retirement and data disposal while centralizing administration Automate time-consuming and redundant IT tasks to reduce the overall costs of deploying, maintaining, and supporting client systems Recover complete systems in minutes to matching or dissimilar hardware, or even virtual environments Manage Microsoft Windows Vista migration from a single console to accelerate imaging and deployment We looked at the leading systems management solutions in the market, and after doing a detailed cost-benefit analysis, Altiris Client Management Suite [from Symantec] clearly came out on top. Clark Ardern, Technical Director, CNA Endpoint Security pg 4 Backup and Recovery pg 9 11

14 Business Continuit y Define, implement, and manage solutions to protect against the effects of planned and unplanned downtime. Disaster Recovery Business continuity planning Disaster recovery (DR) Define, test, and implement disaster recovery strategies with automated solutions for backup and recovery, server clustering, and data replication to meet your recovery point and recovery time objectives (RPO & RTO) across technologies and data centers. Reduce costs by standardizing on a single business continuity solution to deliver consistent recovery methodologies across people, processes, and technology Enable tiered business continuity and disaster recovery services to optimize cost and recoverability for your applications Automate disaster recovery processes to minimize loss and return to normal operations quickly Back up, cluster, and replicate across all major platforms using unique Symantec capabilities Automate disaster recovery testing with zero impact on production, and make regular testing a realistic option During each of the major hurricanes, our employees continued to provide service to customers with accurate, up-to-theminute data and no noticeable difference in response time. Eugene Rivera, Technical Support Manager, Banco Santander Central Hispano High Availability pg 12 Backup and Recovery pg 9 High Avail abilit y Eliminate planned and unplanned downtime High availability (HA) Keep critical applications up and running by protecting against planned and unplanned downtime with software that automates application recovery and reduces the impact of IT changes across application, server, and storage platforms. Test your disaster recovery/business continuity solution without impacting application availability Achieve RPO and RTO requirements with trusted high availability technologies Increase server and storage utilization and optimize returns on IT infrastructure investments with tiered services Increase operator efficiency through improved management capabilities and standardization on a single HA/DR infrastructure across platforms Deliver integrated data and application availability across all major enterprise platforms and over any distance We recently experienced a node failure on one of the clusters and were able to fail-over the system in only a few minutes. This is in comparison with the couple of hours it used to take. Yves Baguet, Managing Director of Technology, Clearstream International Disaster Recovery pg 12 Server Management pg 10 12

15 Symantec Global Services Symantec Global Services provide deep technical knowledge and expert resources to help your business secure and manage information. In addition to consulting with your organization on strategic initiatives, Symantec Global Services can help: Outsource key functions Implement a product or solution Evaluate support options Augment your staff Respond quickly to global threats Train your employees Symantec Global Services deliver expertise worldwide: Symantec Consulting Services perform more than 4,000 engagements per year, and have worked with more than 95% of the Fortune 500 Symantec Managed Security Services filter over 1.5 billion security alerts daily, and report approximately 200 severe attacks to customers within 10 minutes Symantec Global Intelligence Network scans more than 2 million decoy addresses daily for spam, phishing and threats, and provides customized alerts for more than 10,000 IT products Symantec Enterprise Support Services deliver support by highly trained, certified technical professionals in 10 languages from 29 locations around the world, and maintain support relationships with over 200 technology providers Named 2007 Service Excellence STAR Award Winner for Symantec Enterprise Support Services by the Service and Support Professional Association 4 Symantec Education Services train more than 30,000 students in more than 5,000 courses every year at more than 50 Symantec classrooms and through online facilities When we need help, Veritas Business Critical Services [from Symantec] comes to us with their 24x7, fly-to-site technical consultation and training. [They] have helped us improve our application availability to percent, a 1.9 percent improvement. Graeme Hackland, IT Manager Renault, F1 Team 13

16 Symantec Software and Services by Solution Strategic Priorities Securit y Information risk & Compliance IT Risk Management pg 3 Reduce exposure to the major forms of IT risk security, availability, performance, and compliance while lowering costs and maximizing IT performance. Data Center Transformation pg 3 Reduce IT complexity, improve operational efficiency, and transform the data center into a driver of business value and innovation. IT Governance pg 3 Align IT with business objectives to mitigate risk with effective processes in corporate policy and regulatory compliance, configuration and auditing, security, and service level management. Information Management pg 3 Gain greater visibility into information and storage assets to reduce complexity, improve storage utilization, and lower hardware and operational expenses. Security Management pg 4 Security Information Manager Managed Security Services DeepSight Early Warning Services Executive Intelligence Dashboard Security and Policy Compliance Services Incident Response and Management Services Security Monitoring and Management Identity and Access Management Services Infrastructure Hardening Services Endpoint Security pg 4 Endpoint Protection Multi-tier Protection Endpoint Encryption Network Access Control Critical System Protection Mobile Security Network Access Control Services Infrastructure Hardening Services Endpoint Security Services Threat and Vulnerability Management Services Messaging Security pg 5 Information Foundation 2007 Mail Security 8300 Series Appliance Mail Security for Microsoft Exchange and Domino IM Manager Hosted Mail Security Mobile Security Messaging and Collaboration Security Services Application Security pg 5 Application Security Management Services IT Compliance pg 6 Control Compliance Suite Enterprise Security Manager Security Information Manager Database Security Executive Intelligence Dashboard Security and Policy Compliance Services PCI Compliance Management Services Discovery and Retention Management pg 6 Enterprise Vault Information Foundation 2007 Mail Security 8300 Series Appliance Archiving and Retention Services Electronic Discovery and Audit Services Data Loss Prevention pg 7 Vontu Network Data Loss Prevention Vontu Endpoint Data Loss Prevention Vontu Storage Data Loss Prevention Database Security Endpoint Encryption Endpoint Protection Messaging Management pg 7 Information Foundation 2007 Enterprise Vault Mail Security 8300 Series Appliance Mail Security for Microsoft Exchange and Domino IM Manager Hosted Mail Security Mobile Security Messaging and Collaboration Security Services Archiving and Retention Services Data Migration Services 14

17 Storage Infrastructure Operations Business Continuit y Storage Management pg 8 Veritas Storage Foundation Veritas Storage Foundation Manager Veritas Storage Foundation Cluster File System Veritas CommandCentral Storage Storage Optimization Services Information Lifecycle Management Services Data Migration Services Data Center Standardization Services Archiving pg 8 Enterprise Vault Archiving and Retention Services Data Migration Services Backup and Recovery pg 9 Veritas NetBackup Veritas NetBackup PureDisk Veritas Backup Reporter Backup Exec Backup Exec System Recovery Online Storage for Backup Exec Online Backup Data Protection Services Managed Data Protection Services Data Center Standardization Services Server Management pg 10 Altiris Server Management Suite Veritas Configuration Manager Data Center Automation Services Data Center Consolidation Services Data Center Standardization Services Endpoint Management pg 11 Altiris Client Management Suite Altiris Total Management Suite Altiris Patch Management Solution Altiris Deployment Solution for Clients Altiris Inventory Solution Altiris Software Virtualization Solution Altiris Wise Package Studio Altiris Privileges Management Essentials Ghost Solution Suite pcanywhere BackupExec System Recovery Endpoint Security Services Disaster Recovery pg 12 Veritas NetBackup Veritas NetBackup PureDisk Backup Exec Backup Exec System Recovery Online Storage for Backup Exec Online Backup Veritas Cluster Server Veritas Storage Foundation Veritas Storage Foundation Volume Replicator IT Service Continuity Management Services Business Continuity Management Services High Availability pg 12 Veritas Cluster Server Veritas Application Director Veritas Storage Foundation Veritas Storage Foundation Volume Replicator Veritas Storage Foundation Cluster File System Business Continuity Management Services IT Service Continuity Management Services High Availability Services 15

18 Industry Accolades SECURIT Y Named a leader in Enterprise Security Information Management by the Forrester Wave Enterprise Security Information Management Q report 5 CRN Test Center Recommended (Four Stars) 6 Symantec Security Information Manager Gartner Leaders Quadrant for Managed Security Services for PC Magazine s Editors Choice Symantec Endpoint Protection 11 8 The only vendor with 100% Pass on all VB100 tests since Symantec Mail Security 8300 named 2008 Technology of the Year for Best Mail Security solution by InfoWorld 10 information risk and compliance Market leader in IT Policy Compliance and Host Vulnerability Management, according to IDC 11 Reader s Choice Awards for Risk and Policy Management, presented by Information Security magazine 12 Security consultants are certified to deliver PCI services according to Visa USA s Qualified Data Security Company (QDSC) requirements Symantec/Vontu ranked Most Exciting New Security Product according to TheInfoPro s Wave 7 Information Security Study 13 Vontu Data Loss Prevention Suite 7 named 2008 Technology of the Year for Best Data Loss Prevention solution by InfoWorld 14 Symantec Mail Security 8300 named 2008 Technology of the Year for Best Mail Security solution by InfoWorld 15 Symantec Mail Security tested at % accurate, with 0 critical false positives 16 STORAGE Star Power: Redmond Readers Choice Awards 2007 Winner of Best Storage Management Product 17 Symantec Data Protection and Recovery has earned 37% of the worldwide Data Protection and Recovery market, according to IDC 18 Veritas NetBackup 6.5 received Best of VMworld Gold Award for Data Protection and Security solution at the VMworld 2007 conference 19 Gartner Leaders Quadrant for Active Archiving 20 Symantec Backup System Recovery 7.0 named 2007 product of the year finalist for Backup and Disaster Recovery by Storage Magazine and SearchStorage.com 21 Veritas CommandCentral Storage named 2007 product of the year finalist for Storage Management Software by Storage Magazine and SearchStorage.com 22 INFRASTRUCTURE OPERATIONS IDC market leader in Cross-platform Clustering and High Availability 23 Symantec pcanywhere named #1 Remote Control Software by IDC 24 Symantec Ghost Solution Suite named Best Disk Imaging Product by Windows IT Pro magazine 25 BUSINESS CONTINUIT Y Symantec Data Protection and Recovery has earned 37% of the worldwide Data Protection and Recovery market, according to IDC 26 IDC market leader in Cross-platform Clustering and High Availability 27 Symantec Backup System Recovery 7.0 named 2007 product of the year finalist for Backup and Disaster Recovery by Storage Magazine and SearchStorage.com 28 16

19 Symantec is uniquely positioned to secure and manage the world s information by enabling organizations to standardize and automate software and processes. Call Symantec today at or visit End Notes 1 IT Risk Management Report, Volume 1. (Cupertino, CA: Symantec Corporation. January, 2007). 2 Dr. Larry Ponemon and Vontu Consumer Survey on Data Security. (Traverse City, MI: Ponemon Institute. June 25, 2007). 3 Security Spending Survey (New York: Goldman Sachs Group, Inc.: September 4, 2007). 4 Service and Support Professionals Association. The STAR Awards for Service Excellence. (San Diego, CA: SSPA. September, 2007). excellence.asp#1 5 Paul Stamp, Laura Koetzle, Sarah Bernhardt. Symantec s Much Improved Offering Is a Leading Enterprise SIM Solution, The Forrester Wave : Enterprise Security Information Management Q (Cambridge, MA: Forrester Research, Inc. December 5, 2006). 6 Frank J. Ohlhorst. Review: SIM Offers Bang for Buck, CRN Tech. (Manhasset, NY: CMP Media LLC. February 26, 2007). 7 Kelly M. Kavanagh, John Pescatore. Magic Quadrant for MSSPs, North America, 1H07 (Stamford, CT: Gartner, Inc. August 1, 2007). 8 Matthew D. Sarrel. Symantec Endpoint Protection 11 (Review) PC Magazine. (New York: Ziff-Davis Media, Inc. December 13, 2007). article2/0,2704, ,00.asp 9 Data from Virus Bulletin, available with free registration at Covers Symantec Norton AntiVirus products v (11/99), Symantec Norton AntiVirus Corporate Edition v (6/02), Symantec AntiVirus (2/03), and successor versions of these products. 10 InfoWorld magazine Technology of the Year Awards: Security (San Francisco: InfoWorld Media Group. January, 2008). slideshow/2008/01/ _technology-5.html 11 IDC, Worldwide Security and Vulnerability Management Software Forecast and Analysis: Governing Security and Risk Management, Doc # , August Information Security magazine. (Needham, MA: TechTarget Media. April, 2007). 13 Information Security Study Wave 7 (New York: TheInfoPro. July, 2006). 14 InfoWorld magazine, op. cit., _technology-2.html 15 Ibid. 16 Brian Garrett and Eric Ogren. ESG Lab Review : Symantec Anti-spam Effectiveness. (Milford, MA: Enterprise Strategy Group, Inc. March, 2007). 17 Lafe Low. Star Power: Redmond Readers Choice Awards 2007, Redmond magazine. (Chatsworth, CA: 1105 Media, Inc. April, 2007). asp?editorialsid= IDC, Worldwide Data Protection and Recovery Software 2006 Vendor Shares, Doc # , December Bridget Botelho. The Best of VMworld Awards. (Needham, MA: TechTarget. September 12, 2007). html 20 Carolyn DiCenzo & Kenneth Chin. Magic Quadrant for Active-Archiving Market, (Stamford, CT: Gartner, Inc. May 16, 2007) 21 Storage magazine and SearchStorage.com. (Northbrook, IL: TechTarget, January 20, 2008). 22 Storage magazine and SearchStorage.com. (Northbrook, IL: TechTarget, January 20, 2008). 23 Jean S. Bozman, Worldwide Clustering and Availability Software 2006 Vendor Shares. (Framingham, MA: IDC. August, 2007). 24 IDC, Worldwide Remote Control Software Forecast Update and 2005 Vendor Shares, Doc #202199, June, Windows IT Pro magazine. System Management: Disk Imaging Software. (Loveland, CO: Penton Media, Inc. September, 2006) 26 IDC, Worldwide Data Protection and Recovery Software 2006 Vendor Shares, Doc # , December Jean S. Bozman, Worldwide Clustering and Availability Software 2006 Vendor Shares. (Framingham, MA: IDC. August, 2007). 28 Storage magazine and SearchStorage.com. (Northbrook, IL: TechTarget, January 20, 2008). The Gartner Magic Quadrants are copyrighted 2007 by Gartner, Inc., and are reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner s analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the Leaders quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

20 About Symantec Symantec is a global leader in providing security, storage, and systems management solutions to help businesses and consumers secure and manage their information. Headquartered in Cupertino, Calif., Symantec has operations in more than 40 countries. More information is available at Confidence in a connected world. For specific country offices and contact numbers please visit our Web site. For information in the U.S., call toll-free Symantec Corporation World Headquarters Stevens Creek Boulevard Cupertino, CA USA Copyright 2008 Symantec Corporation. All rights reserved. Symantec and the Symantec logo are trademarks or registered trademarks of Symantec Corporation or its affiliates in the U.S. and other countries. Other names may be trademarks of their respective owners. 3/

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