10 Reasons Why Enterprises Select Symantec.cloud for Archiving

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1 WHITEPAPER ARCHIVING 10 Reasons Why Enterprises Select Symantec.cloud for Archiving Who should read this paper CIOs, CFOs, IT Managers, Legal and Risk Management Officers, HR Managers

2 WHITE PAPER: ARCHIVING 10 Reasons Why Enterprises Select Symantec.cloud for Archiving Contents 1. Leading Provider of Archiving Solutions No Hardware, No Software, No Headaches Cloud-Ready Single Sign On Next Generation Mailbox Management (no stubbing required) Most Complete End User Experience End User Search Experience Predictable, Straightforward Pricing Versatile Legal Discovery Workflow Global Infrastructure Symantec Enterprise Vault.cloud

3 1. Leading Provider of Archiving Solutions Symantec has been positioned by Gartner Inc. in the Leaders Quadrant of the 2010 Magic Quadrant for Enterprise Information Archiving (EIA) report 1. In addition, Symantec received an overall positive rating from Gartner and Enterprise Vault received a Strong Positive in a recent vendor report 2. Symantec Enterprise Vault serves more than 15,000 clients globally, including many organisations with tens of thousands of mailboxes. This industry leadership uniquely positions Symantec to meet the ongoing and evolving demands with regards to Archiving. 2. No Hardware, No Software, No Headaches Symantec Enterprise Vault.cloud takes a pure software-as-a-service (SaaS) approach to message archiving. This approach means IT teams perform: NO plug in deployments NO desktop software installations NO appliance installations NO additional on-site server NO retention limits NO additional storage costs Our main goal is to drastically reduce your administration time by providing native Exchange and Outlook technologies that minimize the management efforts of your IT team and help desk. While other solutions may require IT staff to constantly upgrade each individual desktop, our pure SaaS approach means that product improvements take effect without any intervention from IT. 3. Cloud-Ready We believe should be portable, and your system shouldn t dictate your choice of archiving solution and vice versa. To that end, we have architected our archiving solutions to support a wide range of on-premise servers (Lotus Domino, Microsoft Exchange 2000, 2003, 2007 and 2010, Novell GroupWise) and hosted platforms (Hosted Exchange 2007 and 2010, Microsoft BPOS/Exchange Online, Google Apps, Cisco WebEx Mail and the major cloud-based hosting providers). This functionality gives you the flexibility to start archiving now, knowing that all of your archived messages will be able to follow you to your next platform of choice. We can also help you collect and ingest data from on-premise stores, hosted stores, legacy archives and personal archives (PSTs). 1-Gartner, Magic Quadrant for Enterprise Information Archiving by Sheila Childs, Kenneth Chin, October 29, Gartner, Vendor Rating: Symantec, October 1,

4 4. Single Sign On We offer the only hosted archive solutions that seamlessly integrate and achieve compliance with SAML 2.0. Via SAML, we provide your users with a single sign on experience that integrates with the systems you are already using. The major benefit of this method is that you do not have to use LDAPS, which expose your organization to enhanced security risks. In addition, you will be able to provide a single sign on experience without giving Symantec.cloud access to your passwords outside of your data centers. 5. Next Generation Mailbox Management (no stubbing required) We agree with Microsoft, stubbing is no longer an efficient method for solving your mailbox management issues. As a result, we have developed a revolutionary new approach that solves all of IT s mailbox management headaches, while delivering a better experience to your end users. In addition, this approach is compatible with on-premise as well as hosted platforms. Stubbing is not a Microsoft Best Practice 3 Server Performance: Removing the message bodies and attachments from Exchange reduces the mailbox size, but it does not significantly change the server performance for users accessing Exchange via Outlook in online mode and Outlook Web Access. Item counts are the primary performance driver for the Exchange store, and not aggregate size. Client Complexity: Because the use of stub files with a third-party archiving solution requires the deployment and use of Outlook addins, a significant amount of time must be spent by administrators to deploy and manage these add-ins. 6. Most Complete End User Experience When it comes to accessing their , your end users want freedom and flexibility. Only Symantec.cloud provides full access to archived messages via Outlook, OWA or BlackBerry and Windows Phone 7 mobile devices. Our solutions tightly integrate with each of those access points without the use of a plug-in, maintaining a consistent user experience while giving them anytime, anywhere access. We are also the only archiving vendor to provide a downloadable BlackBerry and Windows Phone 7 app that ensures uses can access archive messages directly from the palm of their hand. It s important to note that any archiving solution that requires a plug-in will not be able to provide your users with a consistent look and feel across a variety of access points. 3-Microsoft TechNet,

5 7. End User Search Experience An archiving solution is only as good as its search functionality. As a result, we ve developed robust end user search capabilities that ensure your end users have control over their search results. While some archiving solutions require you to constantly re-run and refine searches until you get the results you want, our powerful search capabilities are dynamic and iterative, allowing end users to drill down on the exact results they want via advanced filters not by re-running the entire search. 8. Predictable, Straightforward Pricing Many archiving pricing models force you to anticipate the volume of you will be managing three to five years from now, which is nearly impossible. We take an entirely different approach. We believe cost predictability is as important as affordability, which is why we offer truly unlimited storage and retention for your archived messages with flat per user, per month pricing. This model is far more cost effective since you never have to figure out how much storage you will need now or in the future. 9. Versatile Legal Discovery Workflow We can significantly reduce the time it takes to respond to e-discovery or internal HR requests, maximizing your resources and improving overall efficiency. Our legal discovery workflow puts powerful search capabilities directly into the hands of legal and HR personnel so that IT can focus on revenue-generating tasks, not searching for and recovering archived messages. Lawyers and other discovery/audit employees can instantly search messages and attachments, review results quickly, and easily apply ongoing legal holds. 3

6 The key advantages of performing e-discovery with Symantec.cloud are: Cost: Reduce the high costs associated with processing and review by first culling large volumes of data down to the most relevant and responsive. No maintenance: Because Discovery Archive is a complete cloud-based solution there is no hardware or software to manage, so maintenance and deployment are offloaded to Symantec.cloud not your IT staff. Speed: When it comes to litigation, time is money the quicker your legal counsel can access the responsive ESI, the quicker your organization can determine whether you have a defensible case or need to settle. Streamlined workflow: Discovery Archive simplifies the process of collecting all (sent and received), searching across custodians, culling search results and applying legal holds to help ensure your organization is well-equipped to address the litigation at hand. E-Discovery: The New Way Using Enterprise Vault.cloud Discovery Archive increases your responsiveness to legal matters by eliminating a number of time consuming and expensive steps built into most e-discovery workflows. 10. Global Infrastructure Our global infrastructure can meet your growth needs now and into the future. Our flexible provisioning options ensure that data can be archived according to a clients geographic location or preference. 4

7 Symantec Enterprise Vault.cloud Enterprise Vault.cloud Personal Archive Target: End Users/IT Overview: End users can instantly search and retrieve lost or previously deleted messages directly from Outlook (or Outlook WebAccess) on their own (i.e., self servicer estore). By offloading storage, Symantec Enterprise Vaul.cloud Personal Archive helps improve server performance, shrink backup windows, and minimize the burden on your IT staff. Enterprise Vault.cloud Discovery Archive Target: Legal/HR departments Overview: Discovery Archive securely stores all s and attachments in a centralized, searchable archive. Plus, authorized users can apply legal holds, cull search results for early case assessment and then export them to case management solutions for further review and analysis. Enterprise Vault Mailbox Continuity.cloud Target: End Users/IT Overview: Our always-on Continuity service is a cloud-based service that allows your end users automatically send and receive internal and external s when the primary system is unavailable. Continuity provides users with a standby mailbox, enabling them to stay productive even when your server is unavailable. > Give end users the power to instantly restore lost s themselves even things they may have deleted from their desktops, laptops or BlackBerry and Window Phone 7 devices > Quickly search your archive, using a variety of search criteria, including to, from, date, subject, message body, message attachments and other message > Eliminate free-range files (PSTs/NSFs), and minimize the burden on your IT staff and/or help desk while giving your users unlimited mailboxes > Search across custodians, tag potentially relevant s and export results for early case assessment in a variety of formats (incl., PST, EML and EDRM XML) > Enforce preservation for lawsuits/legal holds and flag attorney-client privileged communications, which are excluded from e-discovery > Store and index every , attachment, IM and BlackBerry message in a centralized, online repository > Keep business moving and running smoothly even when your mail server comes to a halt. > Access important communications, like customer orders and other business-critical correspondence, with an history at their fingertips. > Refocus your IT resources on the root cause of the outage instead of wasting time implementing temporary solutions (e.g. MX repoints, etc.). 5

8 About Symantec.cloud Symantec.cloud, a division of Symantec Corporation, offers customers the ability to work more productively in a connected world. More than 33,000 organisations ranging from small businesses to the Fortune 500 use Symantec.cloud to administer, monitor and protect their information resources more effectively. Organizations can choose from 14 pre-integrated applications to help secure and manage their business even as new technologies and devices are introduced and traditional boundaries of the workplace disappear. Services are delivered on a highly scalable, reliable and energy-efficient global infrastructure built on fourteen datacenters around the globe. Symantec.cloud Australia Level 14, 207 Kent Street Sydney NSW 2000 AUSTRALIA Main: Symantec helps organizations secure and manage theirinformation-driven world with managed services, exchange spam filter, managed security services, and antivirus. Copyright 2011 Symantec Corporation. All rights reserved. Symantec and the Symantec Logo are trademarks or registered trademarks of Symantec Corporation or its affiliates in the U.S. and other countries. Other names may be trademarks of their respective owners. 11/2011

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