Information MSU

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1 Information MSU Through the eyes of the users! Dewitt Latimer, Ph.D. Chief Information Officer CIO@montana.edu

2 Updates from Sept Town Hall Research Computing Chief Technology Officer Search Finalized ITC Org Planning and Programs Office IT Governance Login/Password taskforce Wireless

3 Research Computing Looking to establish visioning committee and funding model working group. Volunteers and nominations of research faculty to

4 CTO Search montana.edu/itcenter/ctosearch Thomas Lamb Director IT Infrastructure East Carolina Univ Nov 14th Kurt Eckert CTO Ashland Univ Nov 19th

5 MSU President Waded Cruzado University Council MSU Provost Martha Potvin 4 Campus IT Governance Research Computing Center Director Gwen Jacobs (Independent Center under CIO) MSU Enterprise Chief Information Officer Dewitt Latimer Security Officer Enterprise Infrastructure Chief Technology Officer and Associate CIO (Enterprise Architecture & Roadmap) User Support Services Associate CIO Matt Rognlie (Customer- Facing Services) Administrative Systems Director Roger Van Andel (both front & back- end) Planning and Programs Office & Business Office Director Anne Milkovich (Back- Office Support) Infrastructure Services & Operations Director Adam Edelman (Back- End Infrastructure) Information Security Project Management Service Management Classroom Technology Brendon Packwood Adam Drake Student Labs Carol Shannon Student Workers Desktop Support Dan Marsh Brad Haderlie Reeves Petroff Pat Widhalm Patrick Baciu John Watters Helpdesk Gary Parker Sam Taylor Jestin Spannring Kathy Kelliher Student Workers Computer Store Kevin Thane Joe Dalton Vida Landa Lyle Williams Student Workers Database Administration Jerry Spicher Derek Kowalke Enterprise Information Paul Lambeth Tom Hoffman Steve Dysart Angela Hoffman Steve Scarff Don Oswald Tom Marchwick Deb Felkey Jason Rosen Bill Martin HR & Administration Michelle Larsen Dorie Seymour Finance & Accounting JoAnn Christensen RaLea Harbrige Student Workers Telephone & Faculty Services Sylvia Sparkman Silvia Harrington Student Worker Planning & Program Management Maggie Hall Ellen Hall Operations Management Rod Laakso Information Security Justin Van Almelo Brandon Hardin Network Administration Colin Daniel System Administration Cherie Eck Martin Bourque Chuck Hatfield Mike Hall Mike Hitch Jeff Kimm Jacob Hahn Lisa Bogar Communications David Zeter Vicky Lund Cindy Tirrell Dale Harding Robb Daniels Student Workers

6 MSU President Waded Cruzado University Council MSU Provost Martha Potvin 4 Campus IT Governance Research Computing Center Director Gwen Jacobs (Independent Center under CIO) MSU Enterprise Chief Information Officer Dewitt Latimer Security Officer Enterprise Infrastructure Chief Technology Officer and Associate CIO (Enterprise Architecture & Roadmap) User Support Services Associate CIO Matt Rognlie (Customer- Facing Services) Administrative Systems Director Roger Van Andel (both front & back- end) Planning and Programs Office & Business Office Director Anne Milkovich (Back- Office Support) Infrastructure Services & Operations Director Adam Edelman (Back- End Infrastructure) Information Security Users Service Management Student Labs Carol Shannon Student Workers Project Management Computer Store Kevin Thane Joe Dalton Vida Landa Lyle Williams Student Workers Classroom Technology Brendon Packwood Adam Drake Helpdesk Gary Parker Sam Taylor Jestin Spannring Kathy Kelliher Student Workers Desktop Support Dan Marsh Brad Haderlie Reeves Petroff Pat Widhalm Patrick Baciu John Watters Database Administration Jerry Spicher Derek Kowalke Enterprise Information Paul Lambeth Tom Hoffman Steve Dysart Angela Hoffman Steve Scarff Don Oswald Tom Marchwick Deb Felkey Jason Rosen Bill Martin HR & Administration Michelle Larsen Dorie Seymour Finance & Accounting JoAnn Christensen RaLea Harbrige Student Workers Telephone & Faculty Services Sylvia Sparkman Silvia Harrington Student Worker Planning & Program Management Maggie Hall Ellen Hall Operations Management Rod Laakso Information Security Justin Van Almelo Brandon Hardin Network Administration Colin Daniel System Administration Cherie Eck Martin Bourque Chuck Hatfield Mike Hall Mike Hitch Jeff Kimm Jacob Hahn Lisa Bogar Communications David Zeter Vicky Lund Cindy Tirrell Dale Harding Robb Daniels Student Workers Services

7 Planning and Programs Office Working with campuses to develop the Enterprise IT Strategic Plan Enterprise plan is also the unit plan responding to Bozeman strategic plan Researching processes, practices, software support with other institutions IT initiatives and major implementations going forward will be supported by the PPMO

8 Proposed University IT Governance

9 Proposed Bozeman IT Governance MSU Bozeman IT Council TLTR Research Enterprise IT Directors

10 Common Identification & Password Taskforce Implement 4-campus policy which recognizes the login standard, and require exceptions to it to be vetted through the CIO s office. Standardize on a single authoritative 4 campus AuthN infrastructure. Better integrate NetID/ password process into student and employee onboarding process. Implement Web Single Sign On (WebSSO). Support for federated AuthN technologies such as InCommon.

11 Campus Core controllers replaces Redundant Higher performance Rate limits lifted Simplified SSID and login process MSU-Guest & MSU MSU-Secure eduroam Library, Montana Hall, SUB Assessing the balance of buildings on campus Need input on building prioritization

12 New Discussions

13 Campus Wide-Area Network No redundancy to the east Paying too much for commodity No redundancy in local loop

14 Empowering staff and faculty to optimize mission support success through long-term, sustainable changes based on thorough data collection and campus input. Recommendations phase on track, scheduled for completion Nov 9 Look forward to participating in designing and implementing approved (funded) IT-enabling solutions

15 Campus Students off on Gmail 20+ servers on campus Some departments living in gmail.com No standard for campus calendaring or collaborative tools Aging campus Exchange system needs to be addressed Exchange 2007 Small quotas

16 IP Address Management IPAM Appliance Fault tolerant Delegated authority for TLD Secure Ratio of Static to Dynamic Addresses Use of Public Addresses vs. Private Private IP Address Allocation Map IPv6 readiness

17 Decentralized IT Staff A number of departmental IT support staff have been hired over the last 10 years to meet technology needs NOT being supplied by ITC (real and imagined). Each person/each group is largely autonomous meeting the needs of their department as they see fit. Many times there is no coordination even within the same college.

18 Decentralized IT Staff The decentralized approach often leads to: Duplicate efforts Inefficiently allocated support resources Inconsistent adherence to university IT standards Inconsistent user experiences Unnecessary risk from security breaches Lack of accountability

19 Decentralized vs. Distributed IT Support Staff Having support staff in the field is a good thing local staff knowing local needs We need them to focus on core differentiators ; services that add value to the mission of the department. laboratory & bench top computing, research computing, application and web development, etc. We need departmental staff to be part of the larger whole; to be aligned with university policy and directions but serving the local needs.

20 What does IT look like in the eyes of MSU users? What SHOULD it look like?

21 Thank you! Next Town Hall Thursday January 17 3:30 pm Procrastinator Theater CIO@montana.edu