Integrated Performance Report. September

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "Integrated Performance Report. September 2012-13"

Transcription

1 Integrated Performance Report

2 CONTENTS - Performance Executive Summary Key Performance s Overview Areas of Escalation Single Sex Compliance A&E 4 Hour Standard A&E Timeliness s Never Events CQC Visits Contract Performance Metrics & National Benchmarking Workforce KPIs Executive Overview Trend Graphs

3 1. Executive Summary - Key Priority Areas 2012/13 The above shows an overview of current months performance for key areas within each domain and references where the Trust may not be meeting 1 or more related targets and provide page numbers to navigate to analysis and further details for areas of escalation. 3

4 2. Key Performance s Overview (Page 1 of 1) Quality - A&E Quality - Maternity and Stroke Care Outturn Outturn Total time in A&E - 95% of patients should be seen within 4hrs 96.0% 96.9% 93.2% 95% % Maternities Breastfeeding 86% 86% 87% 78.0% Timeliness: A&E: Time to initial assessment (95th percentile) N/A <= 15 minutes % Maternities not Smoking 92% 93% 94% 90.0% Timeliness: A&E: Time to treatment decision (median) N/A <= 60 minutes % Patients spending at least 90% of their time on the stroke unit 95% 96.0% 94% 80% Patient Impact: A&E: Unplanned reattendance rate N/A 1.68% <= 5% Percentage of high risk TIA patients who are treated within 24hrs 74% 71% 87% 60% Patient Impact: A&E: Left without being seen N/A 0.31% < 5% Percentage of low risk TIA patients who are treated within 7 days 83% 88% 90% 80% A&E Ambulatory Care Pathways - DVT % Admitted Patients % 31.25% <30% A&E Ambulatory Care Pathways - Cellulitis % Admitted Patients % 40% <15% A&E - LAS Handover > 60 mins Quality - Cancer Outturn Quality and Safety - Infection Control Outturn % Urgent Referrals seen within 14 days 95.4% % Urgent Referrals seen within 14 days - Breast Symptomatic 95.9% % Cancers treated within 31 days of Decision to treat 98.4% % Cancers treated within 62 days of Referral 89.5% % Consultant Upgrades treated within 62 days 99.4% % Screening Services treated within 62 days 96.6% 93.9% 93.8% 93% No. Clostridium Difficile Hospital Acquired % 94.7% 93% No. Clostridium Difficile Community + GP Acquired % 96.2% 96% No. MRSA Hospital Acquired % 89.4 % 85% No. MRSA Community Acquired % 96.0% 90% Clostridium Difficile Hospital Acquired Per 1000 OBD % 90.9% 90% MRSA Hospital Acquired Per 1000 occupied bed days % Subsequent treatments treated within 31 days of DTT - Drugs 100.0% 100.0% 100.0% 98% Clostridium Difficile Hospital Acquired Per 1000 attendances % Subsequent treatments treated within 31 days of DTT - Surgery 97.2% Note : Aug Cancer performance detailed as Sep data currently undervalidation. 99.3% 100.0% 94% MRSA Hospital Acquired Per 1000 attendances Access - RTT Outturn Quality and Safety - Patient Experience Outturn % Diag. Tests. Excl Audiol. waiting > 6 weeks 0.35% 0.10% 0.00% < = 1% % Ops. Canc. at last minute* 0.79% 0.69% 0.61% 0.80% % Audiology tests waiting > 6 weeks 0.00% 0% 0% < = 1% % Canc.Ops not Re-Admitted within 28 days 0.57% 0.00% 0.00% 5.00% RTT Waiting Times 95th Percentile - Incomplete N/A Weeks Number of Same Sex Breaches RTT Waiting Times 95th Percentile - Admitted N/A Weeks Number of Never Events RTT Waiting Times 95th Percentile - Non-Admitted N/A Weeks % Delayed Discharges 3% 2.90% 2.87% 3.50% RTT Waiting Times Median - Incomplete N/A Weeks % VTE Assesment 91.76% 92.54% 93.78% 90% RTT Waiting Times Median - Admitted N/A Weeks RTT Waiting Times Median - Non-Admitted N/A Weeks 18 Weeks - Admitted 90% N/A 94% 90% 18 Weeks - Non-Admitted 95% N/A 99% 95% 4

5 3. Performance Areas of Escalation (Page 1 of 5) - Single Sex Compliance Lead Director Single Sex Compliance : Number of Same Sex Breaches August 2011/2012 Forecast Date expected to meet standard Peer Performance 2012 Latest Data Published BCFH UCLH Whittington NMUH Royal Free SP A Nov Note: There were 22 breaches of single sex compliance in, with all the breaches occurring within ITU/HDU as a result of not meeting the step-down criteria which is due to shortage in bed availability. performance has not met the performance improvement trajectory. This is being addressed as per the action plan submitted to commissioners and work being undertaken with regards to the new medical model and revised bed management pathways, hence Amber RAG rating. The action plan is currently being reviewed to identify if additional areas need to be addressed. 5

6 3. Performance Areas of Escalation (Page 2 of 5) - A&E - 4 Hour Standard Lead Director Total time in A&E - 95% of patients should be seen within 4hrs August 2011/2012 Forecast Date expected to meet standard SP 97.5% 93.2% 95% G Oct -12 The Trust has been achieving the A&E operational standard of 95% throughout 2012/13 and continues to do so. However, the Trust has observed some variance in performance by site and in particular has not attained the 95% operational standard for particular weeks in 2012, in particular at Chase Farm Hospital. Investigations into breach reasons for underperformance have highlighted the following key root causes: Higher attendances at both sites Greater acuity, in particular majors/minors split Discharge performance Staff sickness Delayed transfers of care An action to recover performance has been drawn and is being implemented. Performance recovery is being seen in early October with both sites meeting the standard in the 1 st week. Further work is being undertaken as part of the new medical model and review of Emergency Care pathways, which will additionally address a number of the root causes identified. 6

7 3. Performance Areas of Escalation (Page 3 of 5) - A&E - 4 Hour Standard Action Plan Actions Actions required Lead Outcome Timeframe Implementation of the new medical model for the Deputy Director Earlier senior review in 1 st November Medical directorate - involves changing job plans and of Operations A&E, speedier discharge proposed start ways of working for all the medical consultants and and improved pathways date acute physicians using ambulatory care Early consultant review and timely input from Medics Manage delayed discharges Manage sickness Weekly delayed discharge meetings to progress patients through the processes One week bed clearance exercise with social services reviewing patients and clearing beds of those that are medically fit for discharge Robust sickness management of nursing staff in line with Trust policy Robust sickness management of medical staff in line Head of Nursing Deputy Director of Operations Matrons Clinical Director Focus on all patients medically fit for discharge Beds cleared, freeing up capacity for acute patients requiring admission Reduced staff sickness, therefore more cover on the shopfloor with Trust policy Length of stay Individual focus on pts not meeting PDD Head of Nursing Clearer discharge planning and understanding of future capacity Hot validation process PDD monitored before 12 midday Head of Nursing Ensure sufficient bed capacity Sufficient beds by time of day Development ambulatory care protocols Use of discharge lounge Matrons, ward sisters and Site team to continue to pull patients to discharge lounge to clear beds earlier in the day Process of 'hot validation' for all breaches to understand the causes, particularly for speciality delays - Director of Operations Head of Nursing Senior Business Manager Emergency Care Admission avoidance In place w/c 8 th October In place and ongoing October 2012 In place Ongoing additional pathways in development Beds cleared earlier in the day October 2012 Ownership of patients and breaches onto the individual teams October

8 3. Performance Areas of Escalation (Page 4 of 5) - A&E - Timeliness s Lead Director Timeliness: A&E: Time to initial assessment (95th percentile) August 2011/2012 Forecast June 2012 SP <= 15 minutes A Lead Director Timeliness: A&E: Time to treatment decision (median) August 2011/2012 Forecast June 2012 SP <= 60 minutes A Date expected to meet standard Peer Performance 2012 August Data Published BCFH UCLH Whittington NMUH Royal Free Sep N/A N/A 6 22 Date expected to meet standard N/A = data not available Peer Performance 2012 August Data Published BCFH UCLH Whittington NMUH Royal Free TBC 89 N/A N/A The Trust has not met timeliness indicators performance in. A deep dive review of these indicators is currently being undertaken to establish key reasons for this and variation in practice between the Trust sites with an action plan to follow. However improvements at site level have been observed. BH has seen a month on month improvement with time to initial assessment with performance being 20 minutes. However, CFH is a key target area with performance of 31 minutes. With regards to the time to treatment indicator, CFH has met the indicator in August and with performance of 41 and 50 minutes respectively. BH remains a key target area here with August and performance of 86 and 98 minutes respectively. Peer analysis of performance against indicators has shown variable performance comparable to the Trust. The Royal Free have highlighted similar issues to the Trust with regards to the time to initial assessment performance not being indicative of real performance as the initial assessment would be undertaken, but clinical staff often wait until the patient is stabilised before entering this data. The Trust is working with peers to share best practice and approaches to similar issues. 8

9 3. Performance Areas of Escalation (Page 5 of 5) - Never Events Lead Director Patient Experience Never Events 2011/2012 Forecast Date expected to meet standard TR G Sep - 12 The Trust has had 3 never events : 1 in June pertaining to a retained swab post-surgery in maternity. 1 in August pertaining to a medication administration error (Methotrexate Incident) on Montreal Ward. 1 in pertaining to incorrect administration of a gas. This is attributed to the directorate of Critical Care and Anaesthetics. Root cause analysis investigations are currently being undertaken with findings to be presented to the Trust panel and a report to be sent to NHS London in due course. 9

10 3. CQC Unannounced Compliance Reviews - Update (Page 1 of 1) Barnet Hospital - 26 th 2012 The CQC issued the Trust with a Judgement of non-compliance against Outcome 9 Management of medicines following a unannounced visit at Barnet Hospital on 25th April An action plan to improve and achieve compliance was draw up, agreed with the CQC and implemented. The CQC has since then carried out an additional unannounced compliance review at Barnet Hospital on 26 th 2012 to check whether the Trust had taken action in relation to: Outcome 09 - Management of medicines. Overall, the CQC found that the Trust had made key improvements in relation to this standard and gave a judgement of Compliant. Chase Farm Hospital - 26 th August 2012 On 20 th August 2012 the CQC carried out an unannounced compliance review at Chase Farm Hospital. The CQC assessed compliance against four essential standards of quality and safety. The CQC provided the Trust with a draft compliance report for review and factual accuracy feedback. The report detailed judgements of compliant with two of the four standards. The remaining two standards have been judged to be non-compliant as follows: Outcome 13: Staffing non-compliant with a moderate impact on people who use the service. Outcome 21: Records non-compliant with a moderate impact on people who use the service The Trust have acknowledged and accepted the findings against outcome 21. However, the Trust raised concerns with the findings presented against outcome 13 in the report and find it to be inaccurate with an inappropriate judgement of noncompliant. The Trust challenged this via the factual accuracy process, providing additional evidence and commentary detailing the reasons. Following a review of the Trusts response, the CQC have made some minor amendments to the narrative within their report. However, based on their observations and feedback from staff on the day, the CQC have upheld their judgement of non-compliant and issued a final report. The Trust is now in the process of undertaking a root cause analysis investigation into both standards, with a remedial action plan in order to achieve compliance being drawn up. 10

11 4. Contract Metrics and National Benchmarking (Page 1 of 2) Contract Metrics National Benchmarking Metrics Efficiency s Dr Foster - Clinical Quality Baseline Position August Observed Expected Relative Risk Peer Casemix Average SHA Average Emergency Re-admissions OP First to Follow Up 1.41 Daycase to OP Procedures This indicator is currently being finalised following clinical audit % 70.2% 75.51% 74.65% % Mortality - HSMR (3 mths May 12 - July 12) Consultant to Consultant Referrals 16.90% 19.8% 23.20% 24.42% 14% Re-admissions 28 days ( Feb 12 - Apr 12 ) A&E Conversion Rate 9.17% 6.46% 6.58% 7.00% 6.92% Cervical Screening <2 Weeks (Test Turnaround) 100% 100% 100% 98% Mortality - SHMI ( Jan 11 - Dec 11 ) Length of Stay (3 mths May 12 - July 12) Activity Metrcis - April - Dr Foster - Clinical Efficiency ( May 12 - Jul 12) Apr - Sep Activity Activity Plan Variance to Plan Activity Variance to Plan Rate National Average SHA Rate Peer Trusts Rate Trust Rank % Nationally Elective Planned Activity Variance to Plan % % First to follow-up Emergency Activity Variance to Plan % % DNA Rates New Outpatient Activity Variance to Plan % % Excess bed days Follow up outpatient activity variance to plan % % Re-admissions crude 30- day rate 33.21% 30.96% 31.30% 28.00% 27th 7.32% 7.87% 11.35% 12.39% 35th 13.31% 12.82% 14.76% 14.67% 56th 7.04% 6.82% 6.75% 7.32% 55th Note: With regards to efficiency indicators Directorates are working through their prioritiy areas and action plans for performance improvement being drawn up for implementation. A contract metrics working group is also being set-up to drive forward performance improvements and to monitor the implementation of these action plans Day Case Rate 85.82% 81.50% 80.15% 83.58% 14th Day of Surgery Admission 99.00% 97.64% 95.43% 95.21% 12th 11

12 6. Workforce KPIs - Overview (Page 1 of 2) Workforce Performance Outturn on previous month Vacancy Rate 12.55% 11.18% 11.18% 0.38% 10% Turnover Rate 12.80% 12.02% 12.02% 0.06% only Sickness Absence 3.6% 3.49% 3.73% 0.05% 3.25% Appraisals 73% 80% 80% 1% 85% Statutory and Mandatory Training 70% 81% 81% 4% 85% (95% NHSLA IG & B/Care ) Staff Experience 3.66 staff engagement score - - on previous year Maintain above average staff engagement score Key Messages: Enablers Revision of the weekly Establishment Control Group (ECG) including a review of all vacancies New BankStaff system implemented - further functionality being implemented e.g. employee online. Dedicated resource in place is increasing availability of shifts on the bank. Review of agency invoice payments. Exit interview policy approved and being implemented Weekly meetings within the recruitment and bank teams to address any blockers to processes and ensure robust communication with managers using these services of appropriate protocols. Sickness league tables now going to HMB, and HRAC to distribute these to Trust managers Top e-learning completions in London for 3 rd month running and in the top 6 nationally 756 e-learning courses completed in 2012 with over 650 unique users. Employee Assistance Programme launched. Online support service being promoted New TRAC recruitment system in place to enable efficient time to hire E-rostering (improved sickness reporting & resource allocation) Bradford Score report 2 week absence sickness reports & intervention of absence at 2+ weeks Increased sickness absence hearings in line with Managing Attendance policy Operational Implementation Directorates are completing the 2012 National Staff Survey Director of Ops /Nursing weekly meeting with matrons re: B&A usage and effective use of e-rostering Continued performance management by Directors of Ops re: appraisals, statutory and mandatory compliance Directorate Staff Survey focus groups completed and actions are being implemented. JSC Taskforce Partners scrutinising Staff Survey (SS) action plans with GMs 12

13 6. Workforce KPIs - Trend Graphs (Page 2 of 2) 15.00% 14.00% 13.00% 12.00% 11.00% 10.00% 9.00% 8.00% 7.00% 6.00% % Vacancies Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar 4.50% 4.00% 3.50% 3.00% 2.50% 2.00% Sickenss Monthly Percentage Absence (FTE days absent / FTE days available) Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar 2012/ /13 90% % Appraisals 90% Total Statutory and Mandatory Training 13.50% Staff Turnover 80% 70% 60% 50% 80% 70% 60% 50% 13.00% 12.50% 12.00% 40% 40% 11.50% 30% Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar 30% Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar 11.00% Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar 2012/ / /13 Band 5 recruitment update: 157wte band 5 vacancies in Nine Band 5 recruitment campaigns currently at advert, shortlisting and interview stage 71 conditional offers at pre-employment checks stage Impact of current and forthcoming ward closures will enable further reduction with the redeployment of 33.87wte band 5 nurses Ward closures will remove the Band 5 challenge within Planned Care however, there will remain a recruitment challenge within Emergency Care therefore re-marketing of the Medical Band 5 posts is being undertaken to attract more applicants locally Monthly variations in numbers of applicants and leavers should be noted. 13

Performance Dashboard Appendix 1 Trust Board - 19th June 2012

Performance Dashboard Appendix 1 Trust Board - 19th June 2012 Performance Dashboard Appendix 1 Trust Board - 19th June 2012 Code Integrated Performance Measure Apr-12 May-12 Jun-12 Jul-12 Aug-12 Sep-12 Oct-12 Nov-12 Dec-12 Jan-13 Feb-13 Mar-13 Criteria for Traffic

More information

Integrated Performance Report

Integrated Performance Report Integrated Performance Report M03 June 2015 Presented by: Angela Stevenson (Deputy Chief Operating Officer) Des Holden (Medical Director) Fiona Alsop (Chief Nurse) Paul Simpson (Chief Financial Officer)

More information

GLOUCESTERSHIRE HOSPITALS NHS FOUNDATION TRUST

GLOUCESTERSHIRE HOSPITALS NHS FOUNDATION TRUST GLOUCESTERSHIRE HOSPITALS NHS FOUNDATION TRUST Appendix A PERFORMANCE MANAGEMENT FRAMEWORK Corporate Performance Document PATIENT EXPERIENCE CSF 1: Measure and exceed patient expectations, improving the

More information

Report to: Trust Board Agenda item: 13 Date of Meeting: 25 April 2012

Report to: Trust Board Agenda item: 13 Date of Meeting: 25 April 2012 Report to: Trust Board Agenda item: 13 Date of Meeting: 25 April 2012 Title of Report: Status: Board Sponsor: Author: Appendices HR Quarterly Report For information Lynn Vaughan, Director of Human Resources

More information

INTEGRATED PERFORMANCE REPORT for period ending 31 st December 2010 Performance

INTEGRATED PERFORMANCE REPORT for period ending 31 st December 2010 Performance Enclosure 8 INTEGRATED PERFORANCE REPORT for period ending 31 st December 2010 Performance EXECUTIVE RESPONSIBLE AUTHOR (if different from above) CORPORATE OBJECTIVE BUSINESS PLAN OBJECTIVE NO(S) Tina

More information

North Middlesex University Hospital NHS Trust. North Central London Joint Health Overview & Scrutiny committee

North Middlesex University Hospital NHS Trust. North Central London Joint Health Overview & Scrutiny committee North Middlesex University Hospital NHS Trust North Central London Joint Health Overview & Scrutiny committee Questions to be answered Questions How does current A&E performance and winter pressures monitoring

More information

Vale Of York CCG Performance Dashboard July 2012. Page 1 of 11

Vale Of York CCG Performance Dashboard July 2012. Page 1 of 11 Vale Of York CCG Dashboard July 2012 Page 1 of 11 Summary assessment CONTENTS Page 3 and Quality Indicators Domain 1: Preventing people from dying prematurely 4 Domain 2: Enhancing quality of life for

More information

Workforce report September 2015

Workforce report September 2015 Workforce report September 2015 Trust Board Meeting Item: 10 25 th November 2015 Enclosure: F Purpose of the Report: This report provides an update in respect of performance against agreed workforce targets

More information

Performance Management Dashboard May 2015

Performance Management Dashboard May 2015 Performance Management Dashboard May 2015 Paper No: SET/43/15 May 2015 Performance Summary Overview Of 78 performance measures, 37 were status red in April, 13 Amber and 28 Green. Increase of 372 new and

More information

Accident & Emergency Department Clinical Quality Indicators

Accident & Emergency Department Clinical Quality Indicators Overview This dashboard presents our performance in the new A&E clinical quality indicators. These 8 indicators will allow you to see the quality of care being delivered by our A&E department, and reflect

More information

Integrated Performance Dashboard: Published June 2014. Contents

Integrated Performance Dashboard: Published June 2014. Contents Integrated Performance Dashboard: Published June 214 Contents No. Section Page No. 1 Key Messages 1 2 Finance Dashboard 2 3 Performance 3 4 Analytics 4 5 Mental Health 5 6 Quality & Safety 6 & 7 7 111

More information

SHEFFIELD TEACHING HOSPITALS NHS FOUNDATION TRUST EXECUTIVE SUMMARY REPORT TO THE BOARD OF DIRECTORS HELD ON 16 APRIL 2014

SHEFFIELD TEACHING HOSPITALS NHS FOUNDATION TRUST EXECUTIVE SUMMARY REPORT TO THE BOARD OF DIRECTORS HELD ON 16 APRIL 2014 SHEFFIELD TEACHING HOSPITALS NHS FOUNDATION TRUST EXECUTIVE SUMMARY G REPORT TO THE BOARD OF DIRECTORS HELD ON 16 APRIL 2014 Subject: Supporting TEG Member: Authors: Status 1 Performance Management Framework

More information

Median and Average Sales Prices of New Homes Sold in United States

Median and Average Sales Prices of New Homes Sold in United States Jan 1963 $17,200 (NA) Feb 1963 $17,700 (NA) Mar 1963 $18,200 (NA) Apr 1963 $18,200 (NA) May 1963 $17,500 (NA) Jun 1963 $18,000 (NA) Jul 1963 $18,400 (NA) Aug 1963 $17,800 (NA) Sep 1963 $17,900 (NA) Oct

More information

EXECUTIVE SUMMARY FRONT SHEET

EXECUTIVE SUMMARY FRONT SHEET EXECUTIVE SUMMARY FRONT SHEET Agenda Item: Meeting: Quality and Safety Forum Date: 09.07.2015 Title: Monthly Board Report- Publication of Nursing and Midwifery Staffing Levels June 2015 Exception Report

More information

Type of paper: Board Briefing Title of Paper: Board Briefing of Nursing and Midwifery Staffing Levels

Type of paper: Board Briefing Title of Paper: Board Briefing of Nursing and Midwifery Staffing Levels Type of paper: Board Briefing Title of Paper: Board Briefing of Nursing and Midwifery Staffing Levels Date of Briefing December 2015 (November 2015 data) This paper is for: Sponsor: Chief Nurse- Dame Eileen

More information

HOSPIRA (HSP US) HISTORICAL COMMON STOCK PRICE INFORMATION

HOSPIRA (HSP US) HISTORICAL COMMON STOCK PRICE INFORMATION 30-Apr-2004 28.35 29.00 28.20 28.46 28.55 03-May-2004 28.50 28.70 26.80 27.04 27.21 04-May-2004 26.90 26.99 26.00 26.00 26.38 05-May-2004 26.05 26.69 26.00 26.35 26.34 06-May-2004 26.31 26.35 26.05 26.26

More information

Discussion Assurance Approval Regulatory requirement Mark relevant box X X X

Discussion Assurance Approval Regulatory requirement Mark relevant box X X X Report to: Public Board of Directors Date of Meeting: 26 th February 2014 Report Title: Integrated Governance Dashboards January 2014 Status: For information Discussion Assurance Approval Regulatory requirement

More information

Everyone counts Ambitions for GCCG for 7 key outcome measures

Everyone counts Ambitions for GCCG for 7 key outcome measures Everyone counts s for GCCG for 7 key outcome measures Outcome ambition Outcome framework measure Baseline 2014/15 Potential years of life lost to 1. Securing additional years of conditions amenable to

More information

Deirdre Fowler Director of Nursing, Midwifery and Quality. Debbie Stewart Lead nurse Nursing Workforce

Deirdre Fowler Director of Nursing, Midwifery and Quality. Debbie Stewart Lead nurse Nursing Workforce Report of: Responsible Officer Accountable Officer Author of Report: Deirdre Fowler Director of Nursing, Midwifery and Quality Debbie Stewart Lead nurse Nursing Workforce Subject/Title Background papers

More information

The CCG Assurance Framework: 2014/15 Operational Guidance. Delivery Dashboard Technical Appendix DRAFT

The CCG Assurance Framework: 2014/15 Operational Guidance. Delivery Dashboard Technical Appendix DRAFT The CCG Assurance Framework: 2014/15 Operational Guidance Delivery Dashboard Technical Appendix DRAFT 1 NHS England INFORMATION READER BOX Directorate Medical Operations Patients and Information Nursing

More information

Data Management, Audit and Outcomes

Data Management, Audit and Outcomes Data Management, Audit and Outcomes Providing Accurate Outcomes and Activity Data The Trust has in place robust mechanisms for capturing and reporting on all oesophago-gastric cancer surgery activity and

More information

Board of Directors Meeting

Board of Directors Meeting Board of Directors Meeting 23 rd July 2014 (BDA/14/26) part Performance Report Monitor Key Indicators Status: A Paper for Information History: Amanda Pritchard Chief Operating Officer Page 1 of 10 Performance

More information

Trust Board Meeting: Wednesday 14 May 2014 TB2014.53. Nursing and Midwifery - Safe staffing levels report for the month of March 2014

Trust Board Meeting: Wednesday 14 May 2014 TB2014.53. Nursing and Midwifery - Safe staffing levels report for the month of March 2014 Trust Board Meeting: Wednesday 14 May 2014 Title Nursing and Midwifery - Safe staffing levels report for the month of March 2014 Status For information History Trust Board Seminar 21 st October 2013 Trust

More information

UNIVERSITY HOSPITAL SOUTHAMPTON NHS FOUNDATION TRUST Trust Key Performance Indicators October 2011

UNIVERSITY HOSPITAL SOUTHAMPTON NHS FOUNDATION TRUST Trust Key Performance Indicators October 2011 UNIVERSITY HOSPITAL SOUTHAMPTON NHS FOUNDATION TRUST Trust Key Performance Indicators October 2011 Report to: Trust Board 29 th November 2011 Report from: Sponsoring Executive: Aim of Report / Principle

More information

Fife NHS Board Activity NHS FIFE. Report to the Board 24 February 2015 ACTIVITY REPORT

Fife NHS Board Activity NHS FIFE. Report to the Board 24 February 2015 ACTIVITY REPORT 1 AIM OF THE REPORT NHS FIFE Report to the Board 24 February 2015 ACTIVITY REPORT This report provides a snapshot of the range of activity that underpins the achievement of key National Targets and National

More information

THE UNIVERSITY OF BOLTON

THE UNIVERSITY OF BOLTON JANUARY Jan 1 6.44 8.24 12.23 2.17 4.06 5.46 Jan 2 6.44 8.24 12.24 2.20 4.07 5.47 Jan 3 6.44 8.24 12.24 2.21 4.08 5.48 Jan 4 6.44 8.24 12.25 2.22 4.09 5.49 Jan 5 6.43 8.23 12.25 2.24 4.10 5.50 Jan 6 6.43

More information

Maximising Ability, Reducing Disability. Dr. Áine Carroll Clinical Lead Valerie Twomey Programme Manager

Maximising Ability, Reducing Disability. Dr. Áine Carroll Clinical Lead Valerie Twomey Programme Manager Rehabilitation Medicine Programme Maximising Ability, Reducing Disability Dr. Áine Carroll Clinical Lead Valerie Twomey Programme Manager 1 Quality, Access and Cost Quality: Reduce morbidity: Reduced pressure

More information

Agenda Item: 4.1.2. REPORT TO THE TRUST BOARD MEETING IN PUBLIC August 2013. Integrated Performance Report. Title

Agenda Item: 4.1.2. REPORT TO THE TRUST BOARD MEETING IN PUBLIC August 2013. Integrated Performance Report. Title REPORT TO THE TRUST BOARD MEETING IN PUBLIC August 2013 Title Lead Director Author(s) Purpose Previously considered by Executive Summary Integrated Performance Report Agenda Item: 4.1.2 Paul Scott - Director

More information

BOARD PAPER - NHS ENGLAND. Clearance: Tim Kelsey, National Director for Patient and Information

BOARD PAPER - NHS ENGLAND. Clearance: Tim Kelsey, National Director for Patient and Information Paper NHSE180704 BOARD PAPER - NHS ENGLAND Title: Integrated performance report Clearance: Tim Kelsey, National Director for Patient and Information Purpose of paper: To provide a first report on NHS England

More information

MID STAFFORDSHIRE NHS FOUNDATION TRUST

MID STAFFORDSHIRE NHS FOUNDATION TRUST MID STAFFORDSHIRE NHS FOUNDATION TRUST Report to: Report of: Joint Health Scrutiny Accountability Session Antony Sumara Chief Executive Date: 20 April 2011 Subject: Mid Staffordshire NHS Foundation Trust

More information

Annex 5 Performance management framework

Annex 5 Performance management framework Annex 5 Performance management framework The Dumfries and Galloway Integration Joint Board (IJB) will be responsible for planning the functions given to it and for making sure it delivers them using the

More information

Trust Board Committee Meeting: Wednesday 8 th July 2015 TB2015.82

Trust Board Committee Meeting: Wednesday 8 th July 2015 TB2015.82 Trust Board Committee Meeting: Wednesday 8 th July 2015 TB2015.82 Title Integrated Performance Report Month 2 Status History For report The report provides a summary of the Trust s performance against

More information

Integrated Performance Report

Integrated Performance Report ENC Bii ENC Bi Integrated Performance Report M1 2013/14 27 June 2013 ENC Bii Contents 1. Structure of the Document... 3 2. Southwark CCG and Providers Performance Summary Dashboard... 4 3. Southwark CCG

More information

Activity Based Funding and Management Program. Monitoring and Managing Performance

Activity Based Funding and Management Program. Monitoring and Managing Performance Activity Based Funding and Management Program Monitoring and Managing 30 June 2011 This presentation will: 1. Outline the goals and benefits of Management relevant to ABF/ABM and the use of Management

More information

Complaints Annual Report 2014-15. Author: Sarah Housham, Senior Complaints and PALS Officer

Complaints Annual Report 2014-15. Author: Sarah Housham, Senior Complaints and PALS Officer Complaints Annual Report 2014-15 Author: Sarah Housham, Senior Complaints and PALS Officer 1 Rnoh Complaints Annual Report 2014 / 2015 Complaints Handling & the Principles of Remedy Introduction Complaints

More information

NAV HISTORY OF DBH FIRST MUTUAL FUND (DBH1STMF)

NAV HISTORY OF DBH FIRST MUTUAL FUND (DBH1STMF) NAV HISTORY OF DBH FIRST MUTUAL FUND () Date NAV 11-Aug-16 10.68 8.66 0.38% -0.07% 0.45% 3.81% 04-Aug-16 10.64 8.66-0.19% 0.87% -1.05% 3.76% 28-Jul-16 10.66 8.59 0.00% -0.34% 0.34% 3.89% 21-Jul-16 10.66

More information

Board meeting - 19 March, 2015. NHS Trust Service and Financial Performance Report for the period ending 31 December 2014

Board meeting - 19 March, 2015. NHS Trust Service and Financial Performance Report for the period ending 31 December 2014 Board meeting - 19 March, 2015 Paper D: NHS Trust Service and Financial Performance Report for the period ending 31 December 2014 NHS Trust Service and Financial Performance Report for the period ending

More information

Emma Sayner, Chief Finance Officer. Joy Dodson, Head of Business Intelligence

Emma Sayner, Chief Finance Officer. Joy Dodson, Head of Business Intelligence Agenda Item: 5.4 Report to: CCG Board Date of Meeting: 25 October 2013 Subject: Presented by: Author: Business Intelligence Report Emma Sayner, Chief Finance Officer Joy Dodson, Head of Business Intelligence

More information

Neath Port Talbot and Bridgend Local Health Boards Stroke Services Action Plan 2008-11

Neath Port Talbot and Bridgend Local Health Boards Stroke Services Action Plan 2008-11 as outlined in the Sentinel Audit Co-location of beds May-08 designated stroke beds co-located Neutral Agreement and possible public consultation (NPT) on configuration of acute services Sep-08 Staff Time

More information

Integrated Performance Report October 2013

Integrated Performance Report October 2013 Integrated Performance Report October 2013 F1 EXECUTIVE SUMMARY: The October 2013 Performance Report is presented in three sections. A performance report exception scorecard and narrative covering areas

More information

SALISBURY NHS FOUNDATION TRUST

SALISBURY NHS FOUNDATION TRUST PAPER: SFT 3003 SALISBURY NHS FOUNDATION TRUST TITLE: Quality Indicator Report to 30 April 2010 PURPOSE OF PAPER: To inform the Board about performance against agreed quality indicators for Month 1. The

More information

Other Clinical Support services available on site include Oncology, Laboratory, Pharmacy, Physiotherapy and Audiology.

Other Clinical Support services available on site include Oncology, Laboratory, Pharmacy, Physiotherapy and Audiology. BMI Albyn Hospital Quality Accounts April 2013 to March 2014 ALBYN HOSPITAL BMI Albyn Hospital is part of BMI Healthcare a leading provider of healthcare services throughout the UK. Located in the west

More information

Review of compliance. Mid Staffordshire NHS Foundation Trust Stafford Hospital. West Midlands. Region:

Review of compliance. Mid Staffordshire NHS Foundation Trust Stafford Hospital. West Midlands. Region: Review of compliance Mid Staffordshire NHS Foundation Trust Stafford Hospital Region: Location address: Type of service: Regulated activities provided: Type of review: West Midlands Mid Staffordshire NHS

More information

Data quality checks performed on SUS and HES data

Data quality checks performed on SUS and HES data Data quality checks performed on SUS and HES data Author: HES Data Quality Team Date: 24 th February 2014 1 Copyright 2013, Health and Social Care Information Centre. Version Control Version Date Author

More information

Safety Improvement Plan. Phao Hewitson Head of Clinical Governance

Safety Improvement Plan. Phao Hewitson Head of Clinical Governance Meeting Trust Board Date 29 th January 2015 ENC No 8 Title of Paper Lead Director Author Sign up to Safety Safety Improvement Plan Amir Khan Medical Director Phao Hewitson Head of Clinical Governance PURPOSE

More information

Gloucestershire Health and Care Scrutiny Committee

Gloucestershire Health and Care Scrutiny Committee Gloucestershire Health and Care Scrutiny Committee Report Title Purpose of Report Is this for information or decision? Author Organisation Gloucestershire Clinical Commissioning Group update on Non- Emergency

More information

Royal Orthopaedic Hospital NHS Foundation Trust Corporate Performance Report For the Quarter Ending June 12

Royal Orthopaedic Hospital NHS Foundation Trust Corporate Performance Report For the Quarter Ending June 12 Royal Orthopaedic Hospital NHS Foundation Trust Corporate Performance Report For the Quarter Ending June 12 ROH Trust Indicator Quality Indicators Operational & Staffing Financial Performance Effectiveness

More information

Nursing & Midwifery Establishment Review Six Monthly Report. Em Wilkinson-Brice, Deputy Chief Executive / Chief Nurse

Nursing & Midwifery Establishment Review Six Monthly Report. Em Wilkinson-Brice, Deputy Chief Executive / Chief Nurse Agenda item: 9.3, Public Board meeting Date: Title: Nursing & Midwifery Establishment Review Six Monthly Report Prepared by: Presented by: Bernadette George, Head of Safety, Risk & Patient Experience,

More information

Steve Gregory, Director of Nursing and Operations

Steve Gregory, Director of Nursing and Operations SUMMARY REPORT Meeting Date: 20.11.14 Agenda Item: 8.3 Enclosure Number: 6 Meeting: Title: Author: Accountable Director: Other meetings presented to or previously agreed at: Trust Board OUR STAFF: ENSURING

More information

AT&T Global Network Client for Windows Product Support Matrix January 29, 2015

AT&T Global Network Client for Windows Product Support Matrix January 29, 2015 AT&T Global Network Client for Windows Product Support Matrix January 29, 2015 Product Support Matrix Following is the Product Support Matrix for the AT&T Global Network Client. See the AT&T Global Network

More information

Monthly Yorkshire Ambulance Trust Board Integrated Performance Report August 2011

Monthly Yorkshire Ambulance Trust Board Integrated Performance Report August 2011 Monthly Yorkshire Ambulance Trust Board Integrated Performance Report Contents 1 Executive Summary 3.6 Safety - Staff related Incidents & Rate Based 1.1 2011-12 Business Plan Objectives 3.7 Safety - RIDDOR

More information

North Middlesex University Hospital NHS Trust. Annual Audit Letter 2005/06. Report to the Directors of the Board

North Middlesex University Hospital NHS Trust. Annual Audit Letter 2005/06. Report to the Directors of the Board North Middlesex University Hospital NHS Trust Annual Audit Letter 2005/06 Report to the Directors of the Board 1 Introduction The Purpose of this Letter 1.1 The purpose of this Annual Audit Letter (letter)

More information

Steven Vaughan, Interim Chief Operating Officer

Steven Vaughan, Interim Chief Operating Officer ENC No. 21 Meeting Trust Board Date 2 nd June 2016 Title of Paper Lead Director Author PURPOSE OF THE PAPER Surgical Assessment Unit Steven Vaughan, Interim Chief Operating Officer Rachael Benson, Divisional

More information

CENTRAL MANCHESTER UNIVERSITY HOSPITALS NHS FOUNDATION TRUST

CENTRAL MANCHESTER UNIVERSITY HOSPITALS NHS FOUNDATION TRUST CENTRAL MANCHESTER UNIVERSITY HOSPITALS NHS FOUNDATION TRUST Agenda Item 9.1 Report of: Executive Director of Human & Corporate Resources Margot Johnson Paper prepared by: Head of Operational HR - Gill

More information

Board of Directors. 28 January 2015

Board of Directors. 28 January 2015 Executive Summary Purpose: Board of Directors 28 January 2015 Briefing on the requirements for the Trust to comply with Hard Truths Commitments Regarding the Publishing of Staffing Data Director of Nursing

More information

Nursing Staff Levels Board Report 2014/2015 Month 3

Nursing Staff Levels Board Report 2014/2015 Month 3 Nursing Staff Levels Board Report 2014/2015 Month 3 Item Page Background 2 Monthly Summary 3 s 4-16 Background Introduction Following the publication of the Francis Report (2013) and the Berwick Report

More information

BOARD OF DIRECTORS PAPER COVER SHEET. Meeting date: 29 November 2006 Agenda item: 7.4

BOARD OF DIRECTORS PAPER COVER SHEET. Meeting date: 29 November 2006 Agenda item: 7.4 BOARD OF DIRECTORS PAPER COVER SHEET Meeting date: 9 November 6 Agenda item: 7. Title: COMPLAINTS REPORT QUARTER 6/7 (1 July 6 3 September 6) Purpose: To update the board on the number and type of complaints

More information

Board of Directors Meeting in Public: 15 May 2014

Board of Directors Meeting in Public: 15 May 2014 Item No: 15 Board of Directors Meeting in Public: 15 May 2014 Report Title: Talent Management Executive/NED Lead: Director of HR and OD Report author(s) Sarah Shirtcliff and Rachel Jackson Approval Discussion

More information

Case Study: Chesterfield Royal Hospital NHS Foundation Trust The Importance of Good Governance

Case Study: Chesterfield Royal Hospital NHS Foundation Trust The Importance of Good Governance Case Study: Chesterfield Royal Hospital NHS Foundation Trust The Importance of Good Governance Summary In March 2008, Chesterfield Royal Hospital NHS Foundation Trust experienced increased numbers of new

More information

National publication of inpatient nursing staffing

National publication of inpatient nursing staffing Report to: HPFT Board Date: 26 June 2014 Report by: Mary Mumvuri (Head of Nursing and Patient Safety) Subject: Nature of Report National publication of inpatient nursing staffing Open 1. Background This

More information

Integrated Performance Report

Integrated Performance Report Integrated Performance Report Southwark Social Services and Southwark Primary Care Trust 2003/04 Provisional Indicators Integrated Performance Report: 2003/04 Provisional Indicators 1. Recommendation 1.1

More information

SUMMARY REPORT Trust Board 29 November 2013

SUMMARY REPORT Trust Board 29 November 2013 SUMMARY REPORT Trust Board 29 November 2013 Subject Prepared by Approved by Presented by Nursing Establishment Report Workforce Development Manager and Deputy Director of Nursing Purpose The purpose of

More information

NURSING AND MIDWIFERY ESTABLISHMENTS REPORT (CORRECTED VERSION)

NURSING AND MIDWIFERY ESTABLISHMENTS REPORT (CORRECTED VERSION) AGENDA ITEM 8 TRUST BOARD MEETING 28 JNAUARY 2014 NURSING AND MIDWIFERY ESTABLISHMENTS REPORT (CORRECTED VERSION) EXECUTIVE SUMMARY The last report on this topic was presented to the Trust Board in December

More information

A STAR is born. Collaborative Strategy that works!

A STAR is born. Collaborative Strategy that works! A STAR is born Collaborative Strategy that works! Objective Demonstrate the importance of developing and nurturing partnerships in achieving quality outcomes, providing the right care at the right place

More information

STAFF SURVEY REPORT AND ACTION PLAN

STAFF SURVEY REPORT AND ACTION PLAN Affiliated Teaching Hospital BOARD OF DIRECTORS: 27 TH MAY 2016 AGENDA ITEM: 10.2 SUBJECT: STAFF SURVEY REPORT AND ACTION PLAN RESPONSIBLE DIRECTOR: Director of Human Resources & Organisational Development

More information

CENTRAL MANCHESTER UNIVERSITY HOSPITALS NHS FOUNDATION TRUST

CENTRAL MANCHESTER UNIVERSITY HOSPITALS NHS FOUNDATION TRUST CENTRAL MANCHESTER UNIVERSITY HOSPITALS NHS FOUNDATION TRUST Report of: Paper prepared by: Director of Patient Services/Chief Nurse Gill Heaton Director of Nursing (adults) Cheryl Lenney Date of paper:

More information

Supporting all NHS Trusts to achieve NHS Foundation Trust status by April 2014

Supporting all NHS Trusts to achieve NHS Foundation Trust status by April 2014 TFA document Supporting all NHS Trusts to achieve NHS Foundation Trust status by April 2014 Tripartite Formal Agreement between: Walsall Healthcare NHS Trust NHS West Midlands Department of Health Introduction

More information

Complaints Annual Report 2011/2012

Complaints Annual Report 2011/2012 Complaints Annual Report 2011/2012 This report incorporates complaints handling for Basingstoke and North Hampshire NHS Foundation Trust and Winchester and Eastleigh Healthcare Trust for the period 1 April

More information

COMPARISON OF FIXED & VARIABLE RATES (25 YEARS) CHARTERED BANK ADMINISTERED INTEREST RATES - PRIME BUSINESS*

COMPARISON OF FIXED & VARIABLE RATES (25 YEARS) CHARTERED BANK ADMINISTERED INTEREST RATES - PRIME BUSINESS* COMPARISON OF FIXED & VARIABLE RATES (25 YEARS) 2 Fixed Rates Variable Rates FIXED RATES OF THE PAST 25 YEARS AVERAGE RESIDENTIAL MORTGAGE LENDING RATE - 5 YEAR* (Per cent) Year Jan Feb Mar Apr May Jun

More information

COMPARISON OF FIXED & VARIABLE RATES (25 YEARS) CHARTERED BANK ADMINISTERED INTEREST RATES - PRIME BUSINESS*

COMPARISON OF FIXED & VARIABLE RATES (25 YEARS) CHARTERED BANK ADMINISTERED INTEREST RATES - PRIME BUSINESS* COMPARISON OF FIXED & VARIABLE RATES (25 YEARS) 2 Fixed Rates Variable Rates FIXED RATES OF THE PAST 25 YEARS AVERAGE RESIDENTIAL MORTGAGE LENDING RATE - 5 YEAR* (Per cent) Year Jan Feb Mar Apr May Jun

More information

Service Specification Template Department of Health, updated June 2015

Service Specification Template Department of Health, updated June 2015 Service Specification Template Department of Health, updated June 2015 Service Specification No. : 2 Service: Commissioner Lead: Provider Lead: Period: Anti-coagulation monitoring Date of Review: 31 st

More information

Clinical, Quality and Safety Report. Public Board Meeting

Clinical, Quality and Safety Report. Public Board Meeting Title: Report to: Clinical, Quality and Safety Report Trust Board Date: 27 January 2014 Security Classification: Public Board Meeting Purpose of Report: The purpose of the Clinical, Quality and Safety

More information

Annual Report 2012-2013

Annual Report 2012-2013 University Hospitals Coventry and Warwickshire NHS Trust Annual Report 2012-2013 We Care, We Achieve, We Innovate Mission and values Our mission is to care, achieve and innovate, we are focused on providing

More information

Report for the Meeting of the Trust Board of Directors Held in Public. Date of Meeting: 17 December 2013

Report for the Meeting of the Trust Board of Directors Held in Public. Date of Meeting: 17 December 2013 Report for the Meeting of the Trust Board of Directors Held in Public Date of Meeting: 17 December Enclosure: 7a Title of Report Ward Nursing Team Assurance Report November Author Executive Lead Lesley

More information

The New Complex Patient. of Diabetes Clinical Programming

The New Complex Patient. of Diabetes Clinical Programming The New Complex Patient as Seen Through the Lens of Diabetes Clinical Programming 1 Valerie Garrett, M.D. Medical Director, Diabetes Center at Mission Health System Nov 6, 2014 Diabetes Health Burden High

More information

Consultation on amendments to the Compliance Framework. Dated 31 January 2008

Consultation on amendments to the Compliance Framework. Dated 31 January 2008 Consultation on amendments to the Compliance Framework Dated 31 January 2008 1. Introduction 1.1. Developing the regulatory framework Monitor continues to develop a regulatory framework within which boards

More information

Patient Access. UCLH policy

Patient Access. UCLH policy Patient Access UCLH policy Version 3.2 Version Date June 2014 Version Approved By EB Policy Approval Sub-Group Publication Date July 2013 Author Kevin Nicholson Review By Date June 2016 Responsible Director

More information

Update on Stroke Reconfiguration Programme Birmingham, Solihull and Black Country

Update on Stroke Reconfiguration Programme Birmingham, Solihull and Black Country Update on Stroke Reconfiguration Programme Birmingham, Solihull and Black Country Agenda Item no 6 1. Purpose To provide an overview of the Birmingham, Solihull and Black Country Stroke reconfiguration

More information

Safer Staffing Nursing and Midwifery Workforce Information January 2015 Report

Safer Staffing Nursing and Midwifery Workforce Information January 2015 Report Safer Staffing Nursing and Midwifery Workforce Information January 2015 Report 1. Purpose: The purpose of this report is to provide the Trust Board with an update on the status of nursing and midwifery

More information

NHS outcomes framework and CCG outcomes indicators: Data availability table

NHS outcomes framework and CCG outcomes indicators: Data availability table NHS outcomes framework and CCG outcomes indicators: Data availability table December 2012 NHS OF objectives Preventing people from dying prematurely DOMAIN 1: preventing people from dying prematurely Potential

More information

Integrated Performance Report, June 2014. Trust Board, 24 July 2014

Integrated Performance Report, June 2014. Trust Board, 24 July 2014 Page 1 Integrated Performance Report, June 2014 Trust Board, 24 July 2014 Page 2 Contents Section Page 1 Performance Synopsis 3 2 Executive Summary 4 3 Integrated Performance Dashboards 10 4 Regulatory

More information

REWRITING PAYER/PROVIDER COLLABORATION July 24, 2015. MIKE FAY Vice President, Health Networks

REWRITING PAYER/PROVIDER COLLABORATION July 24, 2015. MIKE FAY Vice President, Health Networks REWRITING PAYER/PROVIDER COLLABORATION July 24, 2015 MIKE FAY Vice President, Health Networks AGENDA ACO Overview ACO Financial Performance ACO Quality Performance Observations 2 AGENDA ACO OVERVIEW ACO

More information

Case 2:08-cv-02463-ABC-E Document 1-4 Filed 04/15/2008 Page 1 of 138. Exhibit 8

Case 2:08-cv-02463-ABC-E Document 1-4 Filed 04/15/2008 Page 1 of 138. Exhibit 8 Case 2:08-cv-02463-ABC-E Document 1-4 Filed 04/15/2008 Page 1 of 138 Exhibit 8 Case 2:08-cv-02463-ABC-E Document 1-4 Filed 04/15/2008 Page 2 of 138 Domain Name: CELLULARVERISON.COM Updated Date: 12-dec-2007

More information

Non-executive Director

Non-executive Director ENC 1 MINUTES OF THE TRUST BOARD MEETING OF WALSALL HEALTHCARE NHS TRUST HELD ON THURSDAY 26 2013 AT 2:00PM IN THE MANOR LEARNING AND CONFERENCE CENTRE, MANOR HOSPITAL, WALSALL Present: Mr Ben Reid OBE

More information

Corporate Objectives 2014/15 2015/16

Corporate Objectives 2014/15 2015/16 Corporate Objectives 2014/15 2015/16 1. Quality - excel in the delivery of clinical care, safety and patient experience. Objective and key deliverables Timescale Lead director Group reporting into Key

More information

Progress on the System Sustainability Programme. Submitted to: NHS West Norfolk CCG Governing Body, 31 July 2014

Progress on the System Sustainability Programme. Submitted to: NHS West Norfolk CCG Governing Body, 31 July 2014 Agenda Item: 9.1 Subject: Presented by: Progress on the System Sustainability Programme Dr Sue Crossman, Chief Officer Submitted to: NHS West Norfolk CCG Governing Body, 31 July 2014 Purpose of Paper:

More information

BMI Werndale Hospital Quality Accounts April 2013 to March 2014

BMI Werndale Hospital Quality Accounts April 2013 to March 2014 BMI Werndale Hospital Quality Accounts April 2013 to March 2014 Chief Executive s Statement Welcome to our Quality Accounts 2014, the fifth year we have published this data. The information presented here

More information

Patient Experience. Month Reported November 2010

Patient Experience. Month Reported November 2010 Patient Experience Report Month Reported November Section Section Section Section 4 Section 5 Section 6 Section 7 Patient Experience Deaths Incidents Pressure Sores Drug Errors Litigation Infection Control

More information

Anaesthetics, Pain Relief & Critical Care Services Follow-Up Study REGIONAL REPORT. Performance Review Unit

Anaesthetics, Pain Relief & Critical Care Services Follow-Up Study REGIONAL REPORT. Performance Review Unit Anaesthetics, Pain Relief & Critical Care Services Follow-Up Study REGIONAL REPORT Performance Review Unit CONTENTS page I INTRODUCTION... 2 II PRE-OPERATIVEASSESSMENT... 4 III ANAESTHETIC STAFFING AND

More information

Adult Social Care Select Committee 17 January 2012. Managing staff absence in Adult Social Care

Adult Social Care Select Committee 17 January 2012. Managing staff absence in Adult Social Care S Adult Social Care Select Committee 17 January 2012 Managing staff absence in Adult Social Care Purpose of the report: Scrutiny of Services/Performance Management This report sets out for information

More information

Lean thinking and Six sigma at the level of Clinical Service Delivery

Lean thinking and Six sigma at the level of Clinical Service Delivery Lean thinking and Six sigma at the level of Clinical Service Delivery Hugh Rogers FRCS Associate, Service Transformation NHS Institute for Innovation & Improvement Healthcare Events 26 th February 2008

More information

This image cannot currently be displayed.

This image cannot currently be displayed. This image cannot currently be displayed. WIRED 3 rd April 2014 Linking measurement to systematic improvement Learning from Improvement leaders such as IHI in driving quality James Mountford, UCLP Director

More information

PATIENT ACCESS POLICY

PATIENT ACCESS POLICY . PATIENT ACCESS POLICY TITLE Patient Access Policy APPLICABLE TO All administrative / clerical / managerial staff involved in the administration of patient pathway. All medical and clinic staff seeing

More information

SOMERSET PARTNERSHIP NHS FOUNDATION TRUST ANNUAL REVIEW OF SAFER STAFING. Report to the Trust Board 26 May 2015. Head of General Nursing.

SOMERSET PARTNERSHIP NHS FOUNDATION TRUST ANNUAL REVIEW OF SAFER STAFING. Report to the Trust Board 26 May 2015. Head of General Nursing. SOMERSET PARTNERSHIP NHS FOUNDATION TRUST ANNUAL REVIEW OF SAFER STAFING Report to the Trust Board 26 May 2015 Sponsoring Director: Author: Director of Nursing and Patient Safety. Director of Nursing and

More information

CASE STUDY: E-PHARMACY AT CHELSEA AND WESTMINSTER HOSPITAL, UK

CASE STUDY: E-PHARMACY AT CHELSEA AND WESTMINSTER HOSPITAL, UK e-business W@tch European Commission, DG Enterprise & Industry E-mail: entr-innov-ict-ebiz@ec.europa.eu, info@ebusiness-watch.org This document is based on sector studies, special reports or other publications

More information

NHS BLOOD AND TRANSPLANT MARCH 2009 RESPONDING EFFECTIVELY TO BLOOD DONOR FEEDBACK

NHS BLOOD AND TRANSPLANT MARCH 2009 RESPONDING EFFECTIVELY TO BLOOD DONOR FEEDBACK 09/26 NHS BLOOD AND TRANSPLANT MARCH 2009 RESPONDING EFFECTIVELY TO BLOOD DONOR FEEDBACK EXECUTIVE SUMMARY From April 2009 an NHS wide common approach to complaint handling comes in to effect. This provides

More information

NHS Safety Thermometer. Measuring harm at the point of care

NHS Safety Thermometer. Measuring harm at the point of care NHS Safety Thermometer Measuring harm at the point of care It may seem a strange principle to enunciate as the very first requirement in a hospital that it should do the sick no harm Hospitals are only

More information

NHS LANARKSHIRE ACUTE DIVISION SUBSTANCE MISUSE NURSE LIAISON SERVICE ANNUAL REPORT 2009-2010

NHS LANARKSHIRE ACUTE DIVISION SUBSTANCE MISUSE NURSE LIAISON SERVICE ANNUAL REPORT 2009-2010 NHS LANARKSHIRE ACUTE DIVISION SUBSTANCE MISUSE NURSE LIAISON SERVICE ANNUAL REPORT 2009-2010 PI/Annual Report 2009/10 1 CONTENTS Executive summary Background Partnership Working Brief Interventions Performance

More information

Lead Provider Framework Draft Scope. NHS England / 13/12/13 Gateway Ref: 00897

Lead Provider Framework Draft Scope. NHS England / 13/12/13 Gateway Ref: 00897 Lead Provider Framework Draft Scope NHS England / 13/12/13 Gateway Ref: 00897 1 Introduction The commissioning support lead provider framework is being developed in response to requests from CCGs for a

More information

Code of Practice for Records Management NHSLA Risk Management Standards Contributes to Care Quality Commission: Outcome 4

Code of Practice for Records Management NHSLA Risk Management Standards Contributes to Care Quality Commission: Outcome 4 Cardiac Nurse Practitioner Clinical Operational Policy Policy Register No: 09143 Public Developed in response to: Information Governance Toolkit Code of Practice for Records Management NHSLA Risk Management

More information