Performance Management Portal

Transcription

1 Performix PMP TM Performance Management Portal The Solid Bridge Between Employee and Corporate Performance Setting a Higher Bar for Employee Performance

2 Performix PMP TM Performance Management Portal Introducing the quickest, most effective way to deploy employee performance management best practices, align employee performance with enterprise goals, and drive the performance of your organization to new levels. Performix PMP is a secure, web portal offering centralized access to individual employee performance data and analysis while providing the tools and methodologies to standardize and execute employee performance management best practices. Performix PMP exploits the full suite of Performix applications that have been successfully deployed by contact/service centers and other operations at leading financial, utility, media and telecommunications companies in North America and Europe. Aligning Key Performance Indicators With Corporate Goals Performix PMP aligns key performance indicators with corporate goals and facilitates results-driven employee training, development, competency assessment and review. It provides a complete framework which codifies and enacts your organization s management methodologies and best practices to develop, enhance and manage employee performance on an ongoing, dynamic basis. In addition, training and development, both department and line managers and management processes are evaluated and measured by their impact on individual and corporate performance improvement. Performix PMP focuses the organization on workforce management optimization by providing consistent, repeatable processes that manage and measure the effectiveness of employee training and development. Managers and trainers are systematically held accountable for developing the specific skills and individuals that will have the most impact on corporate performance.

3 Open Standards and Non-Proprietary Tools Ensure Easy Enterprise Integration Performix PMP is J2EE-compliant and exploits non-proprietary tools and enterprise-class commercial database platforms. This ensures that every Performix deployment will provide superior scalability and easy integration with other enterprise applications now and in the future. Performix PMP offers a dramatic return on investment with typical payback in as little as 90 days. Driving the Performance Management Process With Superior Data Integration Driving the performance of an organization requires setting goals, measuring progress and then adjusting tasks and priorities to ensure success. The sum total of an individual s performance is based on the status of many tasks and activities. Customer Relationship Management (CRM), Workforce Management (WFM), Automated Call Distribution (ACD), and Quality Management (QM) are just some of the systems and applications that are used to track the progress of employee activities and store data in their own proprietary databases. While this is efficient for the purposes of individual applications, it isolates information into silos that can prevent a clear picture of how employees are truly performing. Organizations traditionally work around this issue by creating reports and spreadsheets from each system and manually combining the results into a single deliverable. There are many shortcomings with this manual workaround including inconsistent accuracy and the lessened value of information after the days, weeks or even months it takes to consolidate it from different data sources. Comprehensive Data Mart Automates Data Retrieval and Analysis Performix PMP solves data silo problems by automating the intelligent integration of information from different applications and databases to supply a clear and concise view of performance data through a series of dashboards, key performance indicators and reports. Performix PMP includes a comprehensive data mart and Extract, Transform and Load (ETL) features that enable data to be drawn from nearly any application and integrated with other information to gain visibility into how information is related, and how changing a corporate priority affects all the aspects of your business. Performance PMP provides targeted information in personalized dashboards that enable individual employees to see their own up-to-date performance compared to predefined targets, their own historical performance and team averages. Managers and executives are able to see team summary information and then drill down into details to see sub-teams and individual data. Performix PMP allows managers and supervisors to break free from spending hours each week consolidating spreadsheets and reports from different systems by supplying a single, integrated performance scorecard. Scorecards are available to individual employees, supervisors, managers and executives and display detailed performance information and metrics that are appropriate for the individual. Integrated scorecards enable employees to self-manage their performance, and allow managers to quickly and easily view and overcome team deficiencies.

4 Portal Application Components Performance Manager Transform employee performance review into a dynamic process that drives improvement every workday and measures the effectiveness of management and training Automatically delivers daily feedback to every employee on their performance against objectives and targets that are aligned to corporate strategy. Automatically consolidates all performance results and ratings to provide a single view of the truth. Equips managers with the information they need to give objective, considered appraisals, based on indisputable fact. Enables objectives to be weighted and easily adjusted, focusing employees on those activities that deliver the greatest benefit to the business. Empowers employees to take action to improve their own individual performance and overall organizational performance by automatically feeding them the information they need to succeed. Enables managers to spot performance problems quickly, through exception reporting, and take action to solve them. Measures effectiveness of training, mentoring, and management programs on individual, organizational and enterprise performance goals. Appraisal and Competency Review Deploy a structured, statistical approach to measuring and managing employee behavior providing holistic insight into the key drivers of performance. A closed-loop management process from hire to termination optimizing the success of new hire induction and providing measurable accountability not only from the employee, but from all parties impacting the employee s performance throughout his or her lifecycle. Measure and manage the competencies employees display alongside the hard numbers they deliver. Identify the competencies required for every job role and prioritize them according to their impact on business objectives. Employ a statistical approach to deliver hard analysis of soft skills. Aid in recruitment, personal development and the identification of well-rounded, superior performers. Create an ongoing communication channel that allows employees to identify and report the operational factors they believe may have adversely affected their throughout the review period. Factually identifying strengths and weaknesses in performance, providing the basis for personal development activity. Automate the process to reduce the administrative burden associated with appraisals, so that they can be conducted with greater frequency and effectiveness. Facilitate 360 degree feedback, evaluation and calibration.

5 Development Manager Automatically target, prioritize and quantify the impact of employee development on both employee performance and overall commercial results. Seventy percent of employee training is one-on-one coaching and mentoring. Development Manager can measure the impact of these trainers and make them accountable for employee success. Identify areas of weakness based on factual performance results, ensuring employees get the precise help they need. Make trainers and coaches accountable for the success of individual employees Automatically create a training and personal development program for each employee. Prioritize training and development activity to meet both individual employee need and the requirements of the business. Measure the value of training and development activities by delivering definitive proof of their impact on employee performance. Monitor post-training performance improvement to measure ROI for training investment. Focus training budgets on activities that deliver the greatest bottom-line benefit.

6 About Performix Technologies With headquarters in Burlington, Massachusetts, and operations throughout North America, the U.K. and Ireland, Performix Technologies is a world leader in software products for employee and corporate performance management. Performix products and value added services provide client solutions which achieve clear visibility and expectation of actual performance, then drive performance above expectation for specific business purposes. Performix Technologies clients include such industry leaders as AOL, The Co-operative Bank, ScottishPower, and Verizon Wireless. For more information visit For more information contact: info@performixtechnologies.com US Performix Technologies Ltd Burlington Centre 25 Corporate Drive Burlington, MA USA Tel Fax UK Performix Technologies Ltd Lakeside House 1 Furzeground Way Stockley Park East Middlesex UB11 1BD United Kingdom Tel +44 (0) Fax +44 (0) Ireland Performix Technologies Ltd 9 Hanover Street East Dublin 2 Tel +353 (0) Fax +353 (0) Performix Technologies, Inc. All rights reserved. Setting a Higher Bar for Employee Performance