Battling Against the Odds? Older People, Care Practitioners and Person-centred Care

Size: px
Start display at page:

Download "Battling Against the Odds? Older People, Care Practitioners and Person-centred Care"

Transcription

1 Battling Against the Odds? Older People, Care Practitioners and Person-centred Care AGEnet Research Network Sally Richards School of Health and Social Care University of Reading

2 Person-centred Care As policy As experienced by older people In assessment of care needs

3 Standard 2 Person-centred Care NHS and social care services treat older people as individuals and enable them to make choices about their own care. This is achieved through the single assessment process, integrated commissioning arrangements and integrated provision of services, including community equipment and continence services. Department of Health (2001) National Service Framework for Older People (Emphasis added).

4 Department of Health (2001) National Service Framework for Older People. Person-centred care requires managers and professionals to: Listen to older people Respect their dignity and privacy Recognise individual differences and specific needs including cultural and religious differences Enable older people to make informed choices, involving them in all decisions about their needs and care Provide co-ordinated and integrated service responses Involve and support carers whenever necessary.

5 Older People and Primary Health Care 17 focus groups with older people aged Primary Health Care Teams Groups Hypertension (8) At risk (5) Frequent attenders (2) Nurse-practitioner (2)

6 Good Primary Health Care the views of older people Access to help when it matters Friendly service which puts you at ease Team members who get to know older people; take time to listen, inform and explain Practitioners who inspire confidence by being skilful and thorough Pro-active care Good access to other services.

7 A User Friendly Service Familiar place Familiar people Organisational continuity Service matches or exceeds expectations Staff roles and responsibilities are clear Service available to all

8 I hadn t been in the bath for about two years. I d been sitting on the loo, the wash bowl is handy, and washing myself down. My doctor asked me would I have a social worker to see me at home. I said, oh yes. I thought I d like to talk to them and ask them if they could advise me. I only wanted advice. I got a phone call from the Social Services but all he would say to me was have you got 16,000 in the Bank? Have you got 16,000?. In the end, I came off in loads of tears and he said to me you see your doctor hasn t told me your financial circumstances. Ann aged 80-84, At Risk

9 An Ethnographic Study of the Care Needs Assessment of Older People Study of the assessment process from referral to the end of assessment In a social services community team and a hospital social work team Observation; interviews; case studies of individual assessments

10 Mrs Hammond: I've heard people talk about the welfare officer coming to see you and such forth. But beyond that I...you see we've never had anything to do with any of this before. R: It's new to you? Mrs Hammond: You see everything's so new that I can't sort of answer the question you want. R: You were saying that you've heard people talk about the welfare officer coming, did you have any ideas at all about what that might mean? Has anybody you know had the welfare officer? Mrs Hammond: No.

11 Assessment Objectives To understand individual circumstances and aspirations as a basis for decision making (person-centred perspective) To obtain information to justify and support intervention (agency-centred perspective)

12 Potential Barriers to Personcentred Process/Outcomes Meeting of strangers Limited time Sensory/cognitive impairment Environment Referral Eligibility criteria Charging policies Extensive form filling Information gathering/providing inappropriate to older person s starting point.

13 Entering Assessment - Decided Mr and Mrs Hammond (85) were housebound. Mrs H had arthritis, Mr H had severe breathing problems. They slept downstairs in armchairs and stripwashed in front of the fire. Their daughter did the shopping and laundry. They wanted meals on wheels and someone to bath them and do cleaning.

14 Entering Assessment - Undecided Mrs Allan (87) was in hospital after falling at home. Despite impaired vision, severe arthritis and other health problems, Mrs Allan wanted to return home. But she worried about becoming a burden to her friends and neighbours.

15 Entering Assessment - Overwhelmed Mr Reynolds (84) lived alone. He was admitted to an acute ward with septicaemia and then transferred to a rehabilitation unit. He seemed mildly confused and his daughter did not think he was capable of living alone again. The MDT agreed that he would be at constant risk of falling and needed a care-home place.

16 If I had more time, more space in my diary, there are a lot of people like Mr Reynolds that I'd like to spend some time with. Just to make sure that he really does want what's happening to him, that he really has come to terms with the disability... And he's now losing his home, and we have not the time to address that. One would hope that the rest home will give him space to talk about that, because they have more time, but they're not skilled in counselling. At some point all they need is somebody to listen to them, to say something like "its OK, its alright to be sad about losing your home". Whether they will actually say that or not I don't know. It would be nice if we had, because we haven't the time to do it. I wish we did because it's really the most interesting bit of the job is that kind of work.

Ufi VOCATIONAL LEARNING TECHNOLOGY FUND Webinar Q & A's - 6th May 2015

Ufi VOCATIONAL LEARNING TECHNOLOGY FUND Webinar Q & A's - 6th May 2015 Ufi VOCATIONAL LEARNING TECHNOLOGY FUND Webinar Q & A's - 6th May 2015 Question Answer 1 What are the grant intervention rates? We don't have a specific grant intervention rate. We fund projects out of

More information

Social Care TV Prevention: Early Intervention

Social Care TV Prevention: Early Intervention Social Care TV: Prevention: Early Intervention Transcript: Prevention: Early Intervention I am frightened to fall over, because I have stumbled a couple of times and saved myself, and that is my only fear,

More information

Telephone conversation between President Kennedy and Governor Ross Barnett September 29, 1962, 2:00 P.M.

Telephone conversation between President Kennedy and Governor Ross Barnett September 29, 1962, 2:00 P.M. Telephone conversation between President Kennedy and Governor Ross Barnett September 29, 1962, 2:00 P.M. President Kennedy: Hello? Hello, Governor? Governor Barnett: All right. Yes. JFK: How are you? RB:

More information

Patient narratives: Experiences of older people across the interface between primary and secondary care

Patient narratives: Experiences of older people across the interface between primary and secondary care Patient narratives: Experiences of older people across the interface between primary and secondary care Sue Ashby (Keele University) Roger Beech (Keele University) Angela Dickinson (University of Hertfordshire)

More information

Getting social care support under the new law in England

Getting social care support under the new law in England Factsheet What does the Care Act mean for me? Getting social care support under the new law in England This factsheet concentrates on parts of the Care Act which will most affect people who use social

More information

Being a Carer and Having a Carer s Assessment How to get help if you are doing a lot to look after another person Introduction

Being a Carer and Having a Carer s Assessment How to get help if you are doing a lot to look after another person Introduction Being a Carer and Having a Carer s Assessment How to get help if you are doing a lot to look after another person Introduction What is this pack about? This pack is to help people with learning disabilities

More information

Statement of Purpose

Statement of Purpose Statement of Purpose Victoria Community Care Limited Unit 6 Helsby Court, Prescot Business Park, Prescot, Merseyside, L34 1PB Tel: 0151 546 4400 E mail: office@vccl.biz About this Document This document

More information

SPECIALIST ADVOCACY SERVICES IN NORFOLK

SPECIALIST ADVOCACY SERVICES IN NORFOLK SPECIALIST ADVOCACY SERVICES IN NORFOLK Independent Mental Health Advocacy Independent Mental Capacity Advocacy Relevant Persons Paid Representative Service Annual Report 2014-2015 Introduction This annual

More information

15. What is the best thing about your GP surgery?

15. What is the best thing about your GP surgery? 15. What is the best thing about your GP surgery? - Friendly and local, it's history (via various changes) goes back over a century! - Really helpful - Quick appointments, friendly receptionists - Availability

More information

The Mental Capacity Act

The Mental Capacity Act The Mental Capacity Act The Mental Capacity Act Helping and supporting people who are unable to make some decisions for themselves Easyread This booklet gives information on a law called the Mental Capacity

More information

A: We really embarrassed ourselves last night at that business function.

A: We really embarrassed ourselves last night at that business function. Dialog: VIP LESSON 049 - Future of Business A: We really embarrassed ourselves last night at that business function. B: What are you talking about? A: We didn't even have business cards to hand out. We

More information

Glasgow Association for Mental Health Money and Debt Project: Evaluation Feedback

Glasgow Association for Mental Health Money and Debt Project: Evaluation Feedback Glasgow Association for Mental Health Money and Debt Project: Evaluation Feedback Evaluation by Philip O Hare, Clinical Governance Support Unit, Partnerships, NHS Greater Glasgow and Clyde. Patricia Grieve,

More information

Profiles of Mechanical Engineers

Profiles of Mechanical Engineers Profiles of Mechanical Engineers Beth Lemen Site Operations Manager, P&G Pharmaceuticals Procter & Gamble Cincinnati, OH Education: BS, Mechanical Engineering, Clarkson University Job Description: Site

More information

I've got a quick question for you

I've got a quick question for you I've got a quick question for you If you've been trying to learn to read Tarot, does any of the following sound familiar? "I can't seem to commit the Tarot card meanings to memory. I try, but memorising

More information

Introduction to Open Atrium s workflow

Introduction to Open Atrium s workflow Okay welcome everybody! Thanks for attending the webinar today, my name is Mike Potter and we're going to be doing a demonstration today of some really exciting new features in open atrium 2 for handling

More information

Janet E. Helms, Ph.D. Augustus Long Professor, Department of Counseling, Boston College

Janet E. Helms, Ph.D. Augustus Long Professor, Department of Counseling, Boston College Janet E. Helms, Ph.D. Augustus Long Professor, Department of Counseling, Boston College Interviewed by Carlos P. Zalaquett, Ph.D., L.M.H.C Department of Psychological & Social Foundations University of

More information

Transcript of Initial Competency Hearing

Transcript of Initial Competency Hearing Transcript of Initial Competency Hearing Participants: The Honorable William F. Dressel, President of the National Judicial College (and retired judge) serving as the Judge The Honorable Michael J. Finkle,

More information

Excellence and Equity of Care and Education for Children and Families Part 3 Program Transcript

Excellence and Equity of Care and Education for Children and Families Part 3 Program Transcript Excellence and Equity of Care and Education for Children and Families Part 3 Program Transcript FEMALE SPEAKER: Ms. Vazquez, in our final conversation, I'd like to speak with you about equity and excellence

More information

BBC LEARNING ENGLISH 6 Minute English Is student life all good?

BBC LEARNING ENGLISH 6 Minute English Is student life all good? BBC LEARNING ENGLISH 6 Minute English Is student life all good? NB: This is not a word-for-word transcript Hello and welcome to 6 Minute English. I'm and I'm. Hello. Hello,. You went to university, didn't

More information

Living with dying Patients and carers experiences of living with lung cancer. Dr Donna Fitzsimons, Lesley Rutherford & Jill McAuley

Living with dying Patients and carers experiences of living with lung cancer. Dr Donna Fitzsimons, Lesley Rutherford & Jill McAuley Living with dying Patients and carers experiences of living with lung cancer Dr Donna Fitzsimons, Lesley Rutherford & Jill McAuley Study Aims To explore the experiences of patients living with lung cancer.

More information

How to Create Winning Joint Ventures

How to Create Winning Joint Ventures How to Create Winning Joint Ventures Jim Ingersoll here with another segment on private lender financing and your private lending course. I'm excited to have you along. Now that you know why you want to

More information

help! I don t feel I have the confidence to help and I can t find the time He can spell better than me!! I m sure my daughter doesn t want my help

help! I don t feel I have the confidence to help and I can t find the time He can spell better than me!! I m sure my daughter doesn t want my help help!? He can spell better than me!! I m sure my daughter doesn t want my help I don t feel I have the confidence to help and I can t find the time My job is done, they are studying for their exams...but

More information

prepared in making referrals through Choose and Book, which doesn t create any additional work for me.

prepared in making referrals through Choose and Book, which doesn t create any additional work for me. Health Management Limited has been appointed as the supplier to deliver Fit for Work (previously Health and Work Service) in England and Wales. The following is a personal account of a service user s journey.

More information

YOU WILL NOT BE EFFECTIVE READING THIS.

YOU WILL NOT BE EFFECTIVE READING THIS. This is the most effective and powerful script for securing appointment with FSBO's you will ever put to use. This scrip will increase your appointment closing ratio by 50-60%. The thing to keep in mind

More information

Maple Lodge. www.lpft.nhs.uk

Maple Lodge. www.lpft.nhs.uk Maple Lodge www.lpft.nhs.uk Our philosophy of care Provide a safe environment, offering individually negotiated care for people with mental health needs. Ensure privacy, dignity and respect for our service

More information

About my conference. Your social worker will tell you more about the conference and how, if you want to you can come.

About my conference. Your social worker will tell you more about the conference and how, if you want to you can come. About my conference What is a conference? A conference is a meeting of people who are worried that you might not be safe. The people who come to the conference come because they know you or they can help

More information

A fresh start, our plans for checking mental health services

A fresh start, our plans for checking mental health services A fresh start, our plans for checking mental health services An easy read version of: A fresh start for the regulation and inspection of mental health services Working together to change how we regulate

More information

Your Social Care and Support Services

Your Social Care and Support Services Your Social Care and Support Services Introduction We are contacting you because you receive, or have received, care and support services that are paid for (at least in part) by [your local Social Services

More information

Supporting relatives and informal carers top tips for mental health workers

Supporting relatives and informal carers top tips for mental health workers Supporting relatives and informal carers top tips for mental health workers These top tip cards have been produced in partnership by NHS Education for Scotland and Support in Mind Scotland. NHS Education

More information

East Street Surgery, South Molton. Patient Satisfaction Survey Results 2014

East Street Surgery, South Molton. Patient Satisfaction Survey Results 2014 East Street Surgery, South Molton Patient Satisfaction Survey Results 2014 This year following advice from the Patient Reference Group, the practice undertook the survey online but due to lack of uptake

More information

DAN'S VAN: AN ACCIDENT STORY PART TWO

DAN'S VAN: AN ACCIDENT STORY PART TWO 'S VAN: AN ACCIDENT STORY PART TWO CHARACTERS: Dan Davis, a 28-yr-old independent construction contractor Tanya, Dan's wife, an assistant manager at Kmart Female recorded voice at Nationwide Richard, a

More information

Patient Satisfaction Survey Results 2011

Patient Satisfaction Survey Results 2011 Patient Satisfaction Survey Results 2011 Summary Our 2011 Patient Satisfaction survey was sent to 40 patients with 11 responses received, a response rate of 28%. As last year, the overwhelming response

More information

How people with learning disabilities use TV, telephones, mobiles and the internet. Shop.

How people with learning disabilities use TV, telephones, mobiles and the internet. Shop. How people with learning disabilities use TV, telephones, mobiles and the internet. Shop. EasyRead version of the report: People with learning disabilities and communications services. Shop. What is in

More information

How many of you are there on the Foreign School Team?

How many of you are there on the Foreign School Team? Just to get started, my name is Joe Peterson. I'm a Senior Reviewer for the Foreign Schools team and have been for a little over three years now. And with me is Or I'm with her, I should say. Barbara Hemelt

More information

Student Affairs Division Summary of Customer Surveys

Student Affairs Division Summary of Customer Surveys Student Affairs Division Summary of Customer Surveys December 2013 Table of Contents 1. Summary of online Customer Survey... 2 2. Summary of Focus Groups....3 3. Doorstep Survey... 5 1 Summary of online

More information

Harrow Council. Overall rating for this service Good. Inspection report. Ratings. Overall summary. Is the service safe? Good

Harrow Council. Overall rating for this service Good. Inspection report. Ratings. Overall summary. Is the service safe? Good Harrow Council Harrow Council - Harrow Shared Lives Inspection report PO Box 7 Adults & Housing Services Civic Centre Harrow Middlesex HA1 2UH Tel: 020 8736 6070 Website: www.harrow.gov.uk Date of inspection

More information

BBC Learning English Talk about English Business Language To Go Part 2 - Induction

BBC Learning English Talk about English Business Language To Go Part 2 - Induction BBC Learning English Business Language To Go Part 2 - Induction This programme was first broadcast in 2001. This is not a word for word transcript of the programme Forget about struggling with dictionaries

More information

This brochure suggests some strategies for helping someone you know who is living with a terminal condition. Understanding emotions and feelings

This brochure suggests some strategies for helping someone you know who is living with a terminal condition. Understanding emotions and feelings This brochure suggests some strategies for helping someone you know who is living with a terminal condition. Finding out that someone you know a relative, acquaintance, workmate, or friend - is going to

More information

Worried about someone s mental health?

Worried about someone s mental health? Worried about someone s mental health? This factsheet can help you if you are worried about the mental health of a friend, relative or loved one. It explains what you can do and where to go to get help

More information

Working with Home Health Aides

Working with Home Health Aides Family Caregiver Guide Working with Home Health Aides What Is Home Care? Home care services can offer you and your family member trained help with medical and personal care. Keep in mind, though, that

More information

Jared Roberts (PelotonU)

Jared Roberts (PelotonU) p.1 Jared Roberts (PelotonU) Jared Roberts: Hello Dave. David Cutler: Hey, is this Jared? Jared: Yes, it is, how are you doing? David: I'm doing great, Jared. Thank you so much for speaking with me, I

More information

National Institute for Health and Care Excellence. NICE Quality Standards Consultation Idiopathic Pulmonary Fibrosis

National Institute for Health and Care Excellence. NICE Quality Standards Consultation Idiopathic Pulmonary Fibrosis National Institute for Health and Care Excellence NICE Quality Standards Consultation Idiopathic Pulmonary Fibrosis Closing date: 5pm Tuesday 23 September 2014 Organisation Title Name Job title or role

More information

Digital Marketing Manager, Marketing Manager, Agency Owner. Bachelors in Marketing, Advertising, Communications, or equivalent experience

Digital Marketing Manager, Marketing Manager, Agency Owner. Bachelors in Marketing, Advertising, Communications, or equivalent experience Persona name Amanda Industry, geographic or other segments B2B Roles Digital Marketing Manager, Marketing Manager, Agency Owner Reports to VP Marketing or Agency Owner Education Bachelors in Marketing,

More information

Examples for Consumers Total Run Time: 22:13

Examples for Consumers Total Run Time: 22:13 Examples for Consumers Total Run Time: 22:13 Dr. Susan Mosier As Secretary Sullivan said, I m Susan Mosier and I work with the Kansas Department of Health and Environment. And I m going to go through a

More information

"Setting up a business"

Setting up a business "Setting up a business" EPISODE 7 : "Planning the budget" AUTHOR: Erick-Hector HOUNKPE EDITORS: Yann Durand, Aude Gensbittel, Adrian Kriesch TRANSLATOR: Anne Thomas PROOFREADER: Charlotte Collins Characters

More information

Rotherham, Doncaster and South Humber NHS Foundation Trust Great Oaks

Rotherham, Doncaster and South Humber NHS Foundation Trust Great Oaks Review of compliance Rotherham, Doncaster and South Humber NHS Foundation Trust Great Oaks Region: Location address: Type of service: Yorkshire & Humberside Ashby High Street Scunthorpe Lincolnshire DN16

More information

Sample Process Recording - First Year MSW Student

Sample Process Recording - First Year MSW Student Sample Process Recording - First Year MSW Student Agency: Surgical Floor, City Hospital Client System: Harold Harper, age 68, retired widower Date: November 18, 20xx Presenting Issues: Cardiologist observed

More information

Personal Health Budgets

Personal Health Budgets Go through the Personal Health Budgets leaflets in this order Personal Health Budgets Information Direct Payments for Health Care Personal Health Budgets (PHB) Process Direct Payments When does the personal

More information

>> Hello, everyone. My name is LeTiana Ridgell and I would like to welcome you to Note Taking Strategies. We designed this workshop to give you the

>> Hello, everyone. My name is LeTiana Ridgell and I would like to welcome you to Note Taking Strategies. We designed this workshop to give you the >> Hello, everyone. My name is LeTiana Ridgell and I would like to welcome you to Note Taking Strategies. We designed this workshop to give you the necessary tools and information 1 in order to become

More information

Turned down for DLA/AA/PIP? Think you re not getting enough?

Turned down for DLA/AA/PIP? Think you re not getting enough? Action Guide Turned down for DLA/AA/PIP? Think you re not getting enough? Introduction This guide is for anyone who thinks the Department for Work and Pensions (DWP) have made the wrong decision about

More information

Victorian Alcohol and Other Drug Treatment Services Sector Reform. Frequently Asked Questions

Victorian Alcohol and Other Drug Treatment Services Sector Reform. Frequently Asked Questions Victorian Alcohol and Other Drug Treatment Services Sector Reform Frequently Asked Questions CONTENTS Why is the Victorian Government reforming the alcohol and drug treatment sector?... 2 How will these

More information

Tom>> In an interview with medical correspondent Kate Milliken, Dr. LaRocca explains what health services research is and what they ve been learning.

Tom>> In an interview with medical correspondent Kate Milliken, Dr. LaRocca explains what health services research is and what they ve been learning. MS Learn Online Feature Presentation Health Services Research Nicholas LaRocca, PhD Tracey>> Hello, I m Tracey Kimball Tom>> And I m Tom Kimball. Welcome to MS Learn Online. When we talk about MS research

More information

SARS_20131230_173118 Page 1 of 6

SARS_20131230_173118 Page 1 of 6 Speaker 1: In this episode, I want to discuss how to describe things in your personal statements or in your application materials when you have to talk about something that's a bad thing from your past,

More information

Deutsche Welle Learning By Ear Literacy

Deutsche Welle Learning By Ear Literacy Learning by Ear - Literacy A Girl Finishing School Episode 02: Who s Going to Pay for Latifa's Education? Author: Frédéric GAKPARA Editor: Yann Durand Translator: Anne Thomas Characters: Latifa (15 years

More information

Managed Services in a Month - Part Five

Managed Services in a Month - Part Five Managed Services in a Month 59 Managed Services in a Month - Part Five Where we've been: Topic One: Start making a plan Topic Two: Create a three-tiered pricing structure Topic Three: Weed your client

More information

Specialist support services for people with a learning disability

Specialist support services for people with a learning disability Specialist support services for people with a learning disability Part of the Lifeways Group Care Solutions Support shaped around individual needs The people we support are at the centre of everything

More information

Victorian Alcohol and Other Drug Treatment Services Sector Reform. Frequently Asked Questions

Victorian Alcohol and Other Drug Treatment Services Sector Reform. Frequently Asked Questions Victorian Alcohol and Other Drug Treatment Services Sector Reform Frequently Asked Questions CONTENTS Why did the Victorian Government reform the alcohol and drug treatment sector?... 2 How will these

More information

Mental Health Acute Inpatient Service Users Survey Questionnaire

Mental Health Acute Inpatient Service Users Survey Questionnaire Mental Health Acute Inpatient Service Users Survey Questionnaire What is the survey about? This survey is about your recent stay in hospital for your mental health. Who should complete the questionnaire?

More information

SoloSez Popular Threads, February 2013. 1099 Questions

SoloSez Popular Threads, February 2013. 1099 Questions 1099 Questions It's that time of year, 1099s are pouring in from from places unknown. Some questions/concerns that I was hoping people would be willing to help out with. Any insight would be greatly appreciated.

More information

Gillian Parker, Sylvia Bernard, Fiona Aspinal, Kate Gridley Social Policy Research Unit, University of York

Gillian Parker, Sylvia Bernard, Fiona Aspinal, Kate Gridley Social Policy Research Unit, University of York Gillian Parker, Sylvia Bernard, Fiona Aspinal, Kate Gridley Social Policy Research Unit, University of York Kate Light Centre for Reviews and Dissemination Our funders: The National Institute for Health

More information

NHS Western Isles Learning Disabilities Collaborative Celebrating Good Practice

NHS Western Isles Learning Disabilities Collaborative Celebrating Good Practice NHS Western Isles Learning Disabilities Collaborative Celebrating Good Practice This report is about the work of the NHS Western Isles collaborative. A collaborative are people and groups that work together.

More information

Transcribed Sunday 13th April 2014, Contractor # 1 interview with BÉ Investigator, and others.

Transcribed Sunday 13th April 2014, Contractor # 1 interview with BÉ Investigator, and others. INTERVIEW CONTRACTOR # 1 Station: Bus Éireann Programme: Interview with Contractor # 1 Date: Sunday 13th April 2014 Duration: 61 minutes Interview with Contractor # 1 Transcribed Sunday 13th April 2014,

More information

A: I thought you hated business. What changed your mind? A: MBA's are a dime a dozen these days. Are you sure that is the best route to take?

A: I thought you hated business. What changed your mind? A: MBA's are a dime a dozen these days. Are you sure that is the best route to take? Dialog: LESSON 120 - MBA A: What are you doing tomorrow? B: I'm starting my MBA. A: I thought you hated business. What changed your mind? B: I do hate it, but I need to start making more money. A: MBA's

More information

November 2014 March 2015

November 2014 March 2015 November 2014 March 2015 April 2015 1 Executive Summary & Acknowledgements Background Aims Objectives National context Local context - Trafford School Nurse Service Methodology Project Outline Firs Primary

More information

Oran Home Care Support Service Care at Home Birkbrae Blebo Craigs Cupar KY15 5UG

Oran Home Care Support Service Care at Home Birkbrae Blebo Craigs Cupar KY15 5UG Oran Home Care Support Service Care at Home Birkbrae Blebo Craigs Cupar KY15 5UG Inspected by: Patsy McDermott Type of inspection: Announced Inspection completed on: 15 July 2013 Contents Page No Summary

More information

COLLABORATIVE CARE PLANNING

COLLABORATIVE CARE PLANNING COLLABORATIVE CARE PLANNING Nothing about me without me Judy Dean Head of Professional Nursing Rachel Wakefield Trust AHP Lead November 2011 1. Introduction Collaborative care planning is at the heart

More information

HOW TO REPRESENT YOURSELF IN A MEDICAL DISABILITY HEARING AT THE DEPARTMENT OF SOCIAL SERVICES

HOW TO REPRESENT YOURSELF IN A MEDICAL DISABILITY HEARING AT THE DEPARTMENT OF SOCIAL SERVICES HOW TO REPRESENT YOURSELF IN A MEDICAL DISABILITY HEARING AT THE DEPARTMENT OF SOCIAL SERVICES If you are age 65 or older OR you have minor children living with you (under age 18), you can receive Medicaid

More information

Working to standard: a code of conduct for support workers in health care. 1.1 Welcome to this code of conduct for support workers in health care.

Working to standard: a code of conduct for support workers in health care. 1.1 Welcome to this code of conduct for support workers in health care. Code of conduct for Healthcare Support Workers Working to standard: a code of conduct for support workers in health care 1. Introduction 1.1 Welcome to this code of conduct for support workers in health

More information

Advising mothers on management of diarrhoea in the home

Advising mothers on management of diarrhoea in the home CDD193.1 ORIGINAL ENGUSH 1 Advising mothers on management of diarrhoea in the home A GUIDE FOR HEALTH WORKERS Diarrh~eal Disease Control (CDD) Programme World Health Organization CONTENTS PAGE Introduction

More information

Your Voice Counts Report. Experiences of Ophthalmology Services at Aintree University Hospital NHS Foundation Trust

Your Voice Counts Report. Experiences of Ophthalmology Services at Aintree University Hospital NHS Foundation Trust Page1 Your Voice Counts Report. Experiences of Ophthalmology Services at Aintree University Hospital NHS Foundation Trust A report for South Sefton Clinical Commissioning Group. March 2014. Page2 Background.

More information

United Response. Overall rating for this service Good. Inspection report. Ratings. Overall summary. Is the service safe? Good

United Response. Overall rating for this service Good. Inspection report. Ratings. Overall summary. Is the service safe? Good United Response Kumba Imani Millenium Centre Inspection report 4 Princes Road Toxteth Liverpool L8 1TH Tel: 0151 203 1125 Website: www.unitedresponse.org.uk Date of inspection visit: 6 and 29 August and

More information

Block versus integrated clinical placement - which model best facilitates learning in nursing?

Block versus integrated clinical placement - which model best facilitates learning in nursing? Block versus integrated clinical placement - which model best facilitates learning in nursing? Investigators/Presenters Professor Melanie Birks Mrs Tracy Bagley Co-investigators Dr Tanya Park Assoc Prof

More information

buckinghamshirecare.co.uk Reablement At home

buckinghamshirecare.co.uk Reablement At home 0333 121 0201 Reablement At home How we help We help and support people to regain and retain their independence at home through a free reablement service. * Our services are delivered for up to six weeks

More information

Heading H I V. and Discrimination YOUR LEGAL RIGHTS HIV AND DISCRIMINATION 1

Heading H I V. and Discrimination YOUR LEGAL RIGHTS HIV AND DISCRIMINATION 1 HIV AND DISCRIMINATION 1 Heading H I V and Discrimination YOUR LEGAL RIGHTS UPDATED FEBRUARY 2013 published by: AIDS Legal Council of Chicago 180 North Michigan Avenue, Suite 2110 Chicago, Illinois 60601

More information

COMMENTS RECORDED FROM PATIENT SURVEY December 2011 Whole Practice

COMMENTS RECORDED FROM PATIENT SURVEY December 2011 Whole Practice COMMENTS RECORDED FROM PATIENT SURVEY December 2011 Whole Practice ~I would just like to say whenever I have to phone Pepys Ave surgery, whoever you speak to, always answers in a really pleasant manner.

More information

Dialogue: word-for-word description of what happened (to the extent that it can be recalled).

Dialogue: word-for-word description of what happened (to the extent that it can be recalled). PROCESS RECORDING Process recording is a tool used by the student, the field instructor, and the faculty advisor to examine the dynamics of a particular interaction in time. The process recording is an

More information

The use of Life Story Work with People who have Dementia. Jane McKeown - Lecturer / Senior Nurse SHSC and University of Sheffield

The use of Life Story Work with People who have Dementia. Jane McKeown - Lecturer / Senior Nurse SHSC and University of Sheffield The use of Life Story Work with People who have Dementia Jane McKeown - Lecturer / Senior Nurse SHSC and University of Sheffield Life Story Work Working individually with a person who has dementia (and

More information

Family Law. Lesson: Family Violence. CLB 5-6 Instructional Package

Family Law. Lesson: Family Violence. CLB 5-6 Instructional Package Lesson: Family Violence CLB 5-6 Instructional Package Family Law: Family Violence (CLB 5-6) CLB Outcomes CLB 5-III: Getting Things Done CLB 6-IV: Comprehending Information CLB5-II: Reproducing Information

More information

Shared Lives Scheme Frequently asked Questions:

Shared Lives Scheme Frequently asked Questions: Shared Lives Scheme Frequently asked Questions: What sort of people are Shared Lives Carers? Shared Lives Carers are ordinary people from many different backgrounds who live in Bath and North East Somerset.

More information

Report of Patient and Carer Satisfaction Survey 2011

Report of Patient and Carer Satisfaction Survey 2011 Agenda item 11(i) THE NEWCASTLE UPON TYNE HOSPITALS NHS FOUNDATION TRUST Specialist Palliative Care Team Report of Patient and Carer Satisfaction Survey 2011 Compiled by Julie Dixon CNS Helen Merlane CNS

More information

EXHIBIT 1 TRANSCRIPT OF INTERVIEW OF REP. BOBBY RUSH 14-8751_0001

EXHIBIT 1 TRANSCRIPT OF INTERVIEW OF REP. BOBBY RUSH 14-8751_0001 EXHIBIT 1 TRANSCRIPT OF INTERVIEW OF REP. BOBBY RUSH 14-8751_0001 1 INTERVIEW OF CONGRESSMAN BOBBY RUSH Present: Paul Solis, Investigative Counsel Scott Gast, Investigative Counsel Congressman Bobby Rush

More information

Domiciliary (Home) Care Lay Monitoring Project Report

Domiciliary (Home) Care Lay Monitoring Project Report Domiciliary (Home) Care Lay Monitoring Project Report Phase 2: November 2014 March 2015 Published August 2015 Contents 2 Summary 3 About Healthwatch Northamptonshire 4 Introduction and Background 6 Survey

More information

Each group was asked a number of questions. The responses are given in detail below.

Each group was asked a number of questions. The responses are given in detail below. DISTRICT NURSING CONSULTATION Introduction The following information was collated in response to the District Nursing Strategy issued by the DHSSPS. The Patient and Client Council membership scheme was

More information

Health and safety for disabled people and their employers

Health and safety for disabled people and their employers Health and safety for disabled people and their employers Page 1 Contents Health and safety for disabled people 3 Guidance for employers 3 Guidance for employees 6 The law 8 Frequently asked questions

More information

MITI Coding: Transcript 5

MITI Coding: Transcript 5 1 MITI Coding: Transcript 5 T: Randy, thanks for coming in today. I wonder if it would be ok if I shared just a few facts with you that I ve gotten from the intake worker. And then we can go on to talk

More information

Realistic Job Preview Family Services Specialist (FSS)

Realistic Job Preview Family Services Specialist (FSS) Realistic Job Preview Family Services Specialist (FSS) Carol Sideris: I m Carol Sideris, Director of the Division of Client Services, and I m delighted that you re considering a position with us. Over

More information

What does the NHS Constitution mean for me? Can I get involved in decisions about my care?

What does the NHS Constitution mean for me? Can I get involved in decisions about my care? What does the NHS Constitution mean for me? Can I get involved in decisions about my care? Why do we need an NHS Constitution? The NHS belongs to all of us The NHS is there for us from the moment we re

More information

Assessments and the Care Act

Assessments and the Care Act factsheet Assessments and the Care Act Getting help in England from April 2015 carersuk.org factsheet This factsheet contains information about the new system of care and support that will come into place

More information

Will Dormann: Sure. Fuzz testing is a way of testing an application in a way that you want to actually break the program.

Will Dormann: Sure. Fuzz testing is a way of testing an application in a way that you want to actually break the program. The Power of Fuzz Testing to Reduce Security Vulnerabilities Transcript Part 1: Why Fuzz Testing? Julia Allen: Welcome to CERT's podcast series: Security for Business Leaders. The CERT program is part

More information

Research in Action. This brief describes findings of that study and implications for practice and policy.

Research in Action. This brief describes findings of that study and implications for practice and policy. College of Social Work University of South Carolina Research in Action Collaborating across Agencies for a Mother-Child Residential Treatment Program Study Purpose Interagency collaboration is imperative

More information

what s in it for you?

what s in it for you? Lawyers in children s panels: what s in it for you? Young people s and adults views By Rachel Ormston & Louise Marryat Scottish Centre for Social Research About children s panels The Children s Hearings

More information

Transcription. Founder Interview - Panayotis Vryonis Talks About BigStash Cloud Storage. Media Duration: 28:45

Transcription. Founder Interview - Panayotis Vryonis Talks About BigStash Cloud Storage. Media Duration: 28:45 Transcription Founder Interview - Panayotis Vryonis Talks About BigStash Cloud Storage Media Duration: 28:45 Feel free to quote any passage from this interview for your articles. Please reference cloudwards.net

More information

OUTSIDE AND INSIDE THE SCHOOL COUNSELOR JOB SEARCH

OUTSIDE AND INSIDE THE SCHOOL COUNSELOR JOB SEARCH OUTSIDE AND INSIDE THE SCHOOL COUNSELOR JOB SEARCH Dr. Louis J. Bamonte Guidance Chairperson Walter G. O'Connell Copiague High School Outside: Before the Interview A. Some Random Thoughts 1. For everything

More information

S. Parker: Thank you for calling. How can I help you today?

S. Parker: Thank you for calling. How can I help you today? This is a transcript of a call between a Pindrop Security employee, identifying himself as R. Williams, and a phone fraudster identifying himself as S. Parker. Pindrop identified one of the phone numbers

More information

Jgst. 7/8 How to make a nice and lively interview (1)

Jgst. 7/8 How to make a nice and lively interview (1) Jgst. 7/8 How to make a nice and lively interview (1) An interview is often part of a survey you want to do, e. g. on what people (your interviewees) do in their free time, what your classmates think about

More information

Podcast Transcription Session 20: Renaud Laplanche

Podcast Transcription Session 20: Renaud Laplanche Podcast Transcription Session 20: Renaud Laplanche Peter Renton: Welcome the Lend Academy Podcast, session number 20. This is your host, Peter Renton, founder of Lend Academy. [music] Peter: So we have

More information

Reporting the crime to the police

Reporting the crime to the police Section 4 Reporting the crime to the police Why report the crime to the police? It is your choice whether you report the crime to the police. Some people choose not to report or may not report straight

More information

Rebecca: I saved up to buy a really nice black jacket and I've had that now for two years so it was definitely a good purchase.

Rebecca: I saved up to buy a really nice black jacket and I've had that now for two years so it was definitely a good purchase. Shopping Rebecca talks about her shopping preferences and an item she bought. Todd: So, Rebecca, talking about shopping, is shopping something you enjoy doing? Rebecca: Yes, when I'm in the mood for it.

More information

Valuing People Now: a new three year strategy for people with learning disabilities

Valuing People Now: a new three year strategy for people with learning disabilities Valuing People Now: a new three year strategy for people with learning disabilities Making it happen for everyone Easy Read Valuing People Now: a new three year strategy for people with learning disabilities

More information