Disaster recovery at Balearic islands

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1 Disaster recovery seminar Gibraltar, 2010, 4 th february Disaster recovery at Balearic islands Antoni Manchado Lozano, Director General de Tecnologia i Comunicacions Conselleria d'innovació, Interior i Justícia CC BY-NC millzero/ /

2 Balearic Islands Territory ~ km 2 / Population ~ 1 M Main islands: Mallorca, Menorca, Eivissa, Formentera.

3 Balearic Islands Distance in flight hours from Mallorca

4 Economy GDP per capita comparative in purchasing power parity (2006) GDP at market prices by economic sectors (INE, 2007): Total M 100,0 % Primary S. 249 M 1,00% Industry M 4,60% Energy 440 M 1,70% Construction M 10,10% Services M 72,20% Net taxes on products M 10,40%

5 TIC sector Technological cluster for the tourism sector More than 50 years of tourism excellence. Balearic software manages around the world:... Million of beds (hotels),... > restaurants and bars

6 TIC sector aerial international companies, airports,... rent-a-cars,... > ties (yatch clubs),... golf,... entertainment centers 5.6% of GDP!

7 DGTIC Directorate-general of Technology and Communication * Planning and regulation * Provision of TIC infrastructure to the organs of government To ensure the use and exploitation of information systems To set the internal system of communication * Advice on information technology and communications In the ministries and autonomous agencies of the Government Regarding the acquisition, maintenance, monitoring resources, applications and projects * Standards and Safety Defining standards of systems architecture Guarantee compliance with standards Responsible for the security of information and technological resources * Communications Coordination of public services Implementation of Sector Master Plan Performance of duties on TDT, local television, cable and FM

8 DGTIC, Interreg projects In the last few years, the several services of the Govern das Illes Baleares managed and successfully collaborated in several projects of community, national, regional projects, and also others financed by its own funding. DGTIC has participated in the following projects: - SOL (Systems OnLine): Information Network for Business creation and Citizen information; Interreg IIC IMEDOC, leader. - ROL (Regions On Line): egovernment; Interreg IIIB MEDDOC, leader. - CERDISEG (Certificado Digital Seguro), Interreg IIIB SUDOE, partner (led by CEGER).

9 Disaster recovery seminar Gibraltar, 2010, 4 th february Disaster recovery at Balearic islands Juan José Pol Mera Jefe de Servicio de CPD y Red Coporativa CC BY-NC millzero/ / CC BY-NC-SA maynard/ /

10 DGTIC Functions Coordination of all IT actions Provision of infrastructures Management of corporate communication network Publication of rules and standards to follow in the development of SI Advice on the use of ICT's

11 DGTIC services Correo electrónico corporativo TSI Recursos humanos Centro de Atención a usuarios E-Siap Integración aplicaciones Ministerios Consultoría especializada Administración Receta electrónica Seguridad electrónica Sistema económico financiero y logístico de la CAIB Single Sign-On Internet Portal de personal Webs Govern Gestión de Centros educativos Intranet Registro de e/s Servicios ofimáticos Red de comunicaciones Extranet Administrativa

12 Network Enlaces 155MB Macrolan 100 Mb Giga Adsl 20 Mb Montetoro Red GigaAdsl Inca Red GigaAdsl Palma Manacor Sant Llorenç Red GigaAdsl Red GigaAdsl Formentera

13 NODO GOVERN NODO UIB NODO SERBASA NODOS IB-SALUT CAP.SALOM Orisba SA RIERA (UIB) RAI 3 ATM 155 RAI 2 ATM 34 RAI 1 FX 100 VoIP FX 1000 CENTRE BASE II UIB CAMPUS HOSP. J. MARCH CWDM T VERGE DEL TORO MALLORCA ALAIOR. MONTE TORO MENORCA LA PALMA SANT LLORENÇ EIVISSA BITEL CA N MISSES ROSARIO SON DURETA Inf. Obras Publicas M. Santandreu PALMA ARENA UIB-IBIZA S.SEBASTIAN MANACOR JOAN MARAGALL GABRIEL ALOMAR MORLÁ V ALEMANYA CARLOS ENTURIB BITEL PARCBIT CASA DEL MAR 061 ESTUDI GRAL PRESIDÈNCIA PALAU REIAL PÇ. QUADRADO TRONCOSO SON RAPINYA HOSP. PSIQUIAT SANOGUERA INDUSTRIA PZA. ESPAÑA BORNE,17 S.CAYETANO R+D+I TUI T.ASIMA SON FUSTER B EL CARME CECILI MET BARÓN PINOPAR SFM PÇ.CAUDILLO HUMICLIMA GERANIS REINA ESC HOSP. GENERAL INST.DONA E. ESTADA Semilla G. FUSTERS FONERS VERGE DE LA SALUT ES PINARET MENORS GRAL. R. ORTEGA P.SAGRERA M. AZAÑA SON LLATZER MONTENEGR O REINA A.ROSSELLO JERONI POU CARRETERAS G.Alomar, 27

14 DGTIC 40 broadband nodes with ATM technology (155Mbps) 21 broadband nodes with Gigabit Ethernet technology (1Gbps) 4 broadband nodes with Fast Ethernet technology (100Mbps) Palma-Menorca, Palma-Ibiza and Palma-Manacor links with Macrolan service (with redundancy at ParcBit). Access speed at Palma and ParcBit: 1Gbps; access speed of rest of network: 100Mbps 323 remote nodes with ADSL technology (up to 20Mbps) 326 remote nodes for the educational system (schools) with ADSL technology (up to 20 Mbps) 42 remote nodes with ISDN technology (64Kbps) 36 PBX (6500 terminals) 21 centers with IP telephony (1100 terminals)

15 Disaster recovery, risks Risks: natural or otherwise. Mediterranean Sea is often affected by earthquakes as the north of Algeria is located in a seismic area where the Eurasian and African plates conjoin. These earthquakes could cause tsunamis affecting the data center of Balearic Islands Government, located a few metres from the coast.

16 Disaster recovery, risks 21/03/2006 Laalam (Algeria) Magnitude /05/2003 Boumerdes (Algeria) Magnitude /02/2004 Al Hoceima (Morocco) Magnitude 6.5

17 Disaster recovery, risks 30/01/2010 Bahía de Palma Magnitude 3.2

18 Disaster recovery, project Balearic Government has the main data center in downtown Palma. This project will protect data and information systems of government, by performing tasks and server virtualization data on an alternative data center created in a technology park on the outskirts (ParcBIT). This center has allowed the government to operate even become a disaster affecting the main data center.

19 Disaster recovery, project Starting situation: 200 x86 servers (IBM, HP, Dell...), with different OS. 4 Os/400 (finantials) Dedicated servers for specific tasks. Servers interconnected through a non-redundant Gigabit Ethernet LAN. Servers using mainly internal, non-shared storage.

20 Disaster recovery, project Shortcomings Difficult replacement of servers due to their special configurations and hardware dependencies. Difficult to share resources. Non-optimal storage distribution. Forced downtime for hardware maintenance operations. Non-redundant communications equipment.

21 Disaster recovery, project Expected results - Implant mechanisms for the protection of data and information systems (backup center and other mechanisms) => cooperation with the other partners. - Obtain deliverables to transfer to other institutions and enterprises (methodology and tools) => island councils, town councils, local enterprises... - Dissemination and seminars to bring local institutions and enterprises the importance of having their systems protected.

22 Disaster recovery, plan Year TOTAL % FEDER 2.250, , , , ,59 75 % National Contribution 750, , , , ,53 25 % Total 3.000, , , , ,12 Preparation Main developement Cooperation, promotion... Finish

23 Disaster recovery, budget COSTS / Year TOTAL % 01. Studies / Reports 02. Human Resources 03. Travel / lodging / maint. 04. Promotion / Advertisement 05. Meetings / Seminars 0, ,00 0,00 0, ,00 46,1 % 0, , , , ,00 2,5 % 3.000, , , , ,00 1,7 % 0,00 500, ,00 850, ,00 0,6 % 0,00 300, , , ,00 0,5 % 06. Equipment 0, ,12 0,00 0, ,12 47,4 % 07. Small infrastructures 08. General expenses 09. Auditing expenses 0,00 0,00 0,00 0,00 0,00 0,0 % 0,00 0,00 0,00 0,00 0,00 0,0 % 0, , , , ,00 1,3 %

24 Architecture overview Two active data centers High-capacity interconnection Virtualization everywhere Remotely operable Redundancy for high availability Layered architecture Layer 1: datacenter infrastructure Layer 2: communications Layer 3: storage Portal Layer de l informador 4: servers

25 Datacenter infrastucture 4 fiber optic lines along 2 different paths Redundant UPSs Redundant IP-enabled PDUs (Power Distribution Units) IP-enabled KVM switches IP cameras IP-enabled fire protection system (water mist technology)

26 Storage 15 disk arrays. Mid- to high-range. Fibre Channel standard. Different vendors: IBM, EMC. 8-node storage virtualization appliance at each datacenter: IBM SAN Volume Controller. Bidirectional synchronous replication between centers using virtualization appliances.

27 Servers 25-node server farm with VMware vsphere virtualization software at each datacenter. Node specifications: x86 architecture, 4+ cores, 16 GB RAM, 6 Gigabit Ethernet ports, 2 Fibre Channel 4 Gbit ports. 259 virtual machines.

28 Communications SAN Redundant fiber optic directors (IBM TotalStorage SAN 256-B) 6 x 2 Gbit/s Fibre Channel channels over CWDM multiplexion LAN Redundant Gigabit Ethernet routers (Cisco 650x) 4 x 1 Gbit/s Gigabit Ethernet channels over CWDM

29 Communications

30 Disaster recovery, project Benefits Redundant network equipment. Storage easily available to all servers. Easy allocation of resources (CPU, memory) to VMs. Transparent server hardware maintenance (using vmotion). Synchronous replication of storage. Quick recovery after one full center loss.

31 Antoni Manchado Lozano, Director General de Tecnologia i Comunicacions Juan José Pol Mera Jefe de Servicio de CPD y Red Corporativa Conselleria d'innovació, Interior i Justícia

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