Lesson Plan. Preparation

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1 Lesson Plan Course Title: Computer Maintenance Session Title: Disaster Recovery and Preventative Maintenance Lesson Duration: 3 to 4 one-hour sessions with 1 additional one-hour session for the exam (Lesson length is subjective and will vary from instructor to instructor) Performance Objective: Upon completion of this lesson, the student will be able to define, identify, design, and implement a recovery plan for a computer disaster as well as perform preventative maintenance. Specific Objectives: The student will be able to define, write, and perform a computer disaster recovery plan define, implement, and understand the reasoning behind preventative maintenance Preparation TEKS Correlations: This lesson, as published, correlates to the following TEKS. Any changes/alterations to the activities may result in the elimination of any or all of the TEKS listed (c) Computer Maintenance (12) The student provides support to computer users to maintain service. The student is expected to (A) develop a written disaster recovery plan (B) develop a written preventive maintenance plan. Instructor/Trainer References: Content developer knowledge Instructional Aids: Disaster Recovery and Preventative Maintenance Presentation Disaster Recovery and Preventative Maintenance Presentation handout Disaster Recovery and Preventative Maintenance Exam Disaster Recovery and Preventative Maintenance Exam KEY Materials Needed: Operational computers Varying types of computer software and files to back up Screenshots of specific computer software failures or errors Copies of the exam 1

2 Equipment Needed: Projector for the presentation Computer with Internet access Learner 1. Students should refer to the curriculum material in the presentation and the class notes for definitions, instructions, and concepts regarding computer disaster recovery and preventative maintenance. Introduction Introduction (LSI Quadrant I): Ask, "What types of negative experiences have you had with computers? Ask, "Have you ever experienced a catastrophic computer malfunction?" Ask, "What was the outcome and what did you learn from it?" Say, "In this lesson, we are going to discuss the implementation of a disaster recovery plan for events such as these, and we will learn how to perform preventative maintenance to protect your computer and your data." Outline Outline (LSI Quadrant II): Instructor Notes: Note: Instructors can use the presentation slides and notes with the following outline. I. Course objectives (slide 2) II. III. Computer disaster recovery plan What can happen with a computer disaster A. Consequences (slide 5) B. Software failure (slide 6) C. Hardware failure (slide 7) IV. Preventative strategies (slides 8-11) V. Detection (slides 12-14) VI. Corrective strategy (slides 15-17) VII. Preventative computer maintenance A. Definition (slides 18) B. Hardware (slides 19-20) C. Software (slides 21-22) D. Reasons for preventative maintenance (slides 23-25) VIII. Independent/Group work (slide 26) IX. Exam preparation (slide 27) Application Guided Practice (LSI Quadrant III): 2

3 The teacher will define and review measures necessary for preventative maintenance and discuss why it is recommended. Groups will discuss three or more preventative measures that can be taken to protect the computer and the data on the computer. The groups will detail those measures in writing. They will then pick one of the preventative measures they chose and demonstrate it to their peers on the computer at the front of the classroom. Independent Practice (LSI Quadrant III): The student will detail the recovery plan for a personal computer in his/her home. This plan must encompass everything covered in the presentation. He/she must print this and post it by a computer at home. He/she must turn in a copy of the written plan and may optionally turn in a photo of the plan posted by his/her home computer. Summary Review (LSI Quadrants I and IV): Ask the students these questions. 1. "What is a disaster recovery plan?" 2. "What is the purpose behind a disaster recovery plan?" 3. "Name some of the negative effects for not having a disaster recovery plan." 4. "What is preventative maintenance?" 5. "How can preventative maintenance help prolong a computer s life expectancy?" Evaluation Informal Assessment (LSI Quadrant III): The instructor will monitor student progress during the independent practice and answer questions groups may have as they practice both preventative maintenance and disaster recovery measures. Formal Assessment (LSI Quadrant III, IV): The instructor will administer the Computer Troubleshooting and Repair Process Exam and grade it with the exam key. Extension Extension/Enrichment (LSI Quadrant IV): The students will practice using the preventative maintenance procedures on a friend or family member s computer. They will give a detailed report of the measures they took and have the report signed by the owner of the computer. 3

4 Icon Teaching Strategies Verbal/ Linguistic Logical/ Mathematical Visual/Spatial Musical/ Rhythmic Bodily/ Kinesthetic Intrapersonal Interpersonal Lecture, discussion, journal writing, cooperative learning, word origins Problem solving, number games, critical thinking, classifying and organizing, Socratic questioning Mind-mapping, reflective time, graphic organizers, color-coding systems, drawings, designs, video, DVD, charts, maps Use music, compose songs or raps, use musical language or metaphors Use manipulatives, hand signals, pantomime, real life situations, puzzles and board games, activities, roleplaying, action problems Reflective teaching, interviews, reflective listening, KWL charts Cooperative learning, roleplaying, group brainstorming, cross-cultural interactions Personal Development Strategies Reading, highlighting, outlining, teaching others, reciting information Organizing material logically, explaining things sequentially, finding patterns, developing systems, outlining, charting, graphing, analyzing information Developing graphic organizers, mindmapping, charting, graphing, organizing with color, mental imagery (drawing in the mind s eye) Creating rhythms out of words, creating rhythms with instruments, playing an instrument, putting words to existing songs Moving while learning, pacing while reciting, acting out scripts of material, designing games, moving fingers under words while reading Reflecting on personal meaning of information, studying in quiet settings, imagining experiments, visualizing information, journaling Studying in a group, discussing information, using flash cards with other, teaching others Naturalist Existentialist Natural objects as manipulatives and as background for learning Socratic questions, real life situations, global problems/questions Connecting with nature, forming study groups with like-minded people Considering personal relationship to larger context 4

5 Name Date Disaster Recovery and Preventative Maintenance Exam True/False 5 points ea. Indicate if the statement is True (T) or False (F) in the space provided. 1. Updating drivers can allow for a more stable computer. 2. A recovery plan for a computer disaster is vital for the survival of a business. 3. Off-site backups utilize external servers located on-site. 4. Heat does not cause hardware failures. 5. Preventative computer maintenance should only be done once a year. 6. Effective preventative computer maintenance involves performing a full scan of the entire hard drive. 7. Preventative maintenance does little to extend the life of a computer. 8. If a computer never fails with proper maintenance, replacement is eventually necessary as software requirements rise. 9. Listening to a computer running can sometimes help determine the problems a computer is having. 10. Small businesses should not have a disaster recovery plan. 5

6 Multiple Choice 5 points ea. Select the letter choice that best completes the statement or question. 11. Preventative computer maintenance a. helps ensure software is up to date b. is optional c. guarantees a problem-free computer 12. A computer backup a. allows the operating system to be reinstalled easier b. keeps the security software up to date c. allows important files and documents to be duplicated in a safe place d. all of the above 13. A backup plan that is designed to restore and recover data in the event of a computing disaster is a a. raid 0 b. computer disaster recovery plan c. data disaster recovery plan d. a and b 14. A crash or cessation of processing due to a logic error in a program or key files becoming damaged is a a. preventative maintenance measure b. raid 0 c. hardware failure d. software failure 15. The process where files on the hard drive are rearranged for increased performance and proper file management is a. raid 0 b. backup c. defragmentation 16. Off-site backups utilize what type of system when copying information? a. cloud b. raid c. rain d. a and c 17. Computer disaster recovery planning emerged in what decade? 6

7 a. 1960s b. 1970s c. 1980s 18. Software designed to protect the computer and its systems is called a. app software b. raid 0 c. security software d. defragmentation software 19. What might happen if a business didn't have a recovery plan? a. company/customer data is lost b. company operations become disrupted c. operations may never return to their previous state d. all of the above 20. What percentage of a typical business IT budget is spent on disaster recovery? a. 5% b. 10% c. 15% d. 25% 7

8 Name Date Disaster Recovery and Preventative Maintenance Exam - KEY True/False 5 points ea. Indicate if the statement is True (T) or False (F) in the space provided. T 1. Updating drivers can allow for a more stable computer. T 2. A recovery plan for a computer disaster is vital for the survival of a business.. F 3. Off-site backups utilize external servers located on-site. F 4. Heat does not cause hardware failures. F 5. Preventative computer maintenance should only be done once a year. T 6. Effective preventative computer maintenance involves performing a full scan of the entire hard drive. F 7. Preventative maintenance does little to extend the life of a computer. T 8. If a computer never fails with proper maintenance, replacement is eventually necessary as software requirements rise. T 9. Listening to a computer running can sometimes help determine the problems a computer is having. F 10. Small businesses should not have a disaster recovery plan. 8

9 Multiple Choice 5 points ea. Select the letter choice that best completes the statement or question. A 11. Preventative computer maintenance a. helps ensure software is up to date b. is optional c. guarantees a problem-free computer C 12 A computer backup a. allows the operating system to be reinstalled easier b. keeps the security software up to date c. allows important files and documents to be duplicated in a safe place d. all of the above B 13. A backup plan that is designed to restore and recover data in the event of a computing disaster is a a. raid 0 b. computer disaster recovery plan c. data disaster recovery plan d. a and b D 14.. A crash or cessation of processing due to a logic error in a program or key files becoming damaged is a a. preventative maintenance measure b. raid 0 c. hardware failure d. software failure C 15 The process where files on the hard drive are rearranged for increased performance and proper file management is a. raid 0 b. backup c. defragmentation A 16. Off-site backups utilize what type of system when copying information? a. cloud b. raid c. rain d. a and c 9

10 B 17. Computer disaster recovery planning emerged in what decade? a. 1960s b. 1970s c. 1980s C 18 Software designed to protect the computer and its systems is called a. app software b. raid 0 c. security software d. defragmentation software D 19. What might happen if a business didn't have a recovery plan? a. company/customer data is lost b. company operations become disrupted c. operations may never return to their previous state d. all of the above A 20. What percentage of a typical business IT budget is spent on disaster recovery? a. 5% b. 10% c. 15% d. 25% 10

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