5 WAYS LIVE CONVERSATION AUTOMATION IMPROVES INSIDE SALES EFFECTIVENESS

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1 5 WAYS LIVE CONVERSATION AUTOMATION IMPROVES INSIDE SALES EFFECTIVENESS

2 5 WAYS LIVE CONVERSATION AUTOMATION IMPROVES INSIDE SALES EFFECTIVENESS Live Conversation Automation (LCA) delegates the nonproductive outbound calling activities to human agents and seamlessly transfers live conversations to the sales representative. LCA eliminates the non-productive elements of outbound calling by delegating those tasks to a team of trained calling agents. 5 Ways Live Conversation Automation (LCA) Improves Inside Sales Effectiveness 1. Accelerates the inside sales process 2. Shortens the time to train new sales reps 3. Keeps sales reps focused 4. Helps to evaluate calling process and data quality 5. Increase conversations without increasing headcount Page 2

3 LIVE CONVERSATION AUTOMATION ACCELERATES THE INSIDE SALES PROCESS Live Conversation Automation (LCA) solutions combine cloud-based auto dialing software with teams of live dialing agents. The agents will typically make 80 to 125 dials in a one-hour calling session. Most users report connecting with between 8 to 12 live conversations during that session. Benefits of Live Conversation Automation Increases volume of outbound calls Improves inside sales rep effectiveness Increases productivity without adding headcount LCA eliminates non-productive calling tasks For half the expense of the employee and without the management burden I m getting the same result. We ve really made up the production of those people plus some more at a much lower cost. Randy Ambrosy Executive VP Eagle Point Software Page 3

4 ACCELERATE INSIDE SALES TRAINING Concentrated calling sessions using Live Conversation Automation technology can accelerate the training time for new sales reps. The reps can listen to many calls in a one-hour calling session instead of listening to just a few calls over many days. Live Conversation Automation solutions which feature remote monitoring can improve the sales training process by: Allowing trainees to monitor calls made by experienced reps Allowing inside sales managers to whisper to sales reps during calls Monitor and review calling statistics in real time Page 4

5 CALLING SESSIONS HELP KEEP INSIDE SALES REPS FOCUSED Live Conversation Automation (LCA) actually gives me back part of my day by taking care of the heavy lifting, Del Harris Sales Executive Liaison Technologies Inside sales reps face many distractions. While planning and research are an important part of the sales process, they can also distract inside sales reps from making dials. Live Conversation Automation allows sales reps to conduct concentrated one-hour calling sessions by eliminating the non-productive calling tasks and minimizing other distractions. Live Conversation Automation can eliminate these non-productive call tasks that distract inside sales reps Navigating voic systems Negotiating with receptionists, secretaries and other gatekeepers Leaving voic messages Page 5

6 EVALUATE AND IMPROVE LIST DATA Increase conversation conversions with better data Industry research shows that the quality of the data in contact lists is directly related to the number of conversations inside sales reps conduct. How Live Conversation Automation solutions help inside sales managers evaluate and improve list data: Agents can tag bad phone numbers during calling sessions Sales reps can update data during conversations Real-time calling analytics and reports track trends Page 6

7 INCREASE PRODUCTIVITY WITHOUT INCREASING HEADCOUNT One of the biggest challenges inside sales managers face is hiring and retaining qualified talent. Live Conversation Automation solutions can often be more cost effective than adding additional staff. Cloud-based software keeps costs low and reducing the need for added headcount. Since your own highly skilled inside sales reps are speaking directly with prospects, you have a better chance to close deals versus using leads from third-party vendors. Live Conversation Automation seemed a great way to allow us to leverage technology in order to enhance our one telemarketer s calls. Most importantly, we were able to multiply them so the rep is making a lot more calls to a lot more prospects. Chad Davis VP Marketing FMSI Benefits of using Live Conversation Automation solutions to generate more revenue: Your highly-trained sales reps speak directly with sales prospects Data can be synchronized with CRM systems Requires little internal IT support Service can be updated or scaled back at any time Page 7

8 Live Conversation Automation For inside sales managers looking for new ways to increase productivity and energize their sales team, Live Conversation Automation (LCA) is a solution that can dramatically improve productivity and improve the outbound calling process. Live Conversation Automation (LCA) delegates the non-productive outbound calling activities to human agents and seamlessly transfers live conversations to the sales representative. LCA eliminates the non-productive elements of outbound calling by delegating those tasks to a team of trained calling agents. The live agents navigate voic trees, speak with receptionists and leave voic messages pre-recorded by the sales rep. When a live person is reached, the dialing agents perform a hot transfer via the LCA platform which instantly hands off the call to the sales representative. The calling agents do not speak with the sales prospect and the call is instantly handed off to the sales rep. Page 8

9 How Live Conversation Automation Works Page 9

10 About ConnectLeader ConnectLeader has been designed and developed by a team of experienced business and technical professionals who come from an extensive background in developing Customer Relationship Management (CRM) systems, Sales Automation, and Learning Management Systems (LMS). In addition to developing this breakthrough technology, the ConnectLeader team has many years of experience in building and operating state of the art call centers. We employ exclusively highly trained professionals to work in our call centers for delivering services associated with the ConnectLeader solution. Our calling automation solutions have been developed to improve the productivity of B2B sales teams in high technology, recruiting, and lead generation businesses. Team Dialer is a Live Conversation Automation (LCA) solution that empowers sales reps to accomplish an entire days worth of live conversations in only 1 hour. ConnectLeader s highly trained professionals make the dials, navigate the calls to reach decision makers, then ConnectLeader cloud-based technology seamlessly hands-off the call to the sales rep as a decision maker picks up the phone.the Personal Dialer auto dialer solution helps improve sales productivity and shorten sales cycle. ConnectLeader 2 Keewaydin Drive, Suite 101 Salem, NH Phone (603) Toll-Free (800) Contact us to schedule a demo