Software Asset Management. SAM Tooling Benchmark

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1 Infrastructure Services the way we do it Software Asset Management SAM Tooling Benchmark

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3 Software Asset Management SAM Tooling Benchmark Authors: Nico Blokland Maarten Karnekamp IT Software Asset Management Product Group Utrecht, October 2014

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5 the way we do it Preface The Capgemini Software Asset Management team strongly believes in advising our clients about the best SAM tooling available at present. For that reason the team conducted a benchmark for SAM solutions. With the input of the invited publishers, the team aimed at identifying a top 3 list. Contributing publishers for the SAM tool survey were: Snow Software Scalable LicenseWatch Aspera SmartTrack The survey consisted of 136 questions varying from questions about the publishers organizational size to questions about the product itself and its roadmap on the short term. The responses were gathered and each answer to every question was rated. This report is the result of the outcome of all rating. Following the survey and its outcome the SAM team aims to invite a selection of the publishers to show how the product deals with a predefined scenario. 3

6 A special thanks to our Capgemini colleagues without whom this benchmark would have been an even bigger challenge: Mr. Ruben Badal Mr. Paul Dent Mr. Ruurd Jorritsma and Mr. Marcel Oogjen 4 Software Asset Management

7 the way we do it Table of contents 1 Management summary 7 2 The survey 2.1 Introduction 2.2 Rating and calculation 9 3 Responding publishers 3.1 Overall scores 3.2 Scores on the predefined knock-out criteria 3.3 General - Overall functionality 3.4 Snow Software 3.5 Scalable Asset Vision 3.6 LicenseWatch 3.7 Aspera SmartTrack 11 4 Appendix 20 Company Characteristics Tool Characteristics Compliance Reporting Contract and Financial Management License Management License Metrics & Optimization Application Lifecycle Management Inventory Interfacing Reporting 5

8 6 Software Asset Management

9 the way we do it 1 Management summary This is Capgemini s first official SAM tooling benchmark following our 2011 selection roundup. This benchmark is a part of two. There is also a benchmark for discovery tools which will be published soon after this report. This report is a paper execution which will be followed by a functional showcase in which the top 3 will be asked to show their practical capabilities based upon the theoretical possibilities as stated in their answers to the benchmark survey. At this moment this summary is a view of Capgemini SAM specialists on the answers given by the participants. Combined with their knowledge of the toolsets this is a reliable view on the SAM tool market today. Side note: we need to inform you that Flexera Software as well as License Dashboard refused to participate in this benchmark for commercial reasons. We regret their decision but we still think that the outcome of this benchmark is representative. At this moment we are planning to do this benchmark annually and hope to get also involvement of the end users of the toolsets. You probably wonder why we didn t enter any BIG software publishers with their solutions. Well, we did send out the survey to them, but up until today (with the exception of HP) no one replied. Maybe there is a sign for the readiness of their solutions that CA partners with Aspera and BMC partners with Flexera for the SAM solution in their portfolio. HP will surely participate in next year s survey. So, later this year we will provide an appendix to this benchmark with the practical findings against the theoretical answers of this benchmark. The outcome of this benchmark shows that the #1 and #2 are relatively close and that the #3 and #4 are close together following at a distance from #1 and #2. This means that overall Aspera SmartTrack ended up as winner and Snow Software follows closely. LicenseWatch and Scalable (Asset Vision) ended up in the overall score so close that we can say that they are ex aequo on third place. This benchmark did not compare the pricing of the different toolsets as most clients are capable of negotiating better prices. This discount can be based on different variables as logo, size or other purchases or a combination of all. Our main focus for this survey was on the functional capabilities of the tools. This is quite a representative view on the SAM tool market and the information gathered also helps our specialists to give you the most valuable advice possible. We hope that next year s version contains more participants and even more end user information. When you are buying, or planning to buy a SAM tool don t only use this document. Get tailored advice from one of our SAM consultants to make the best decision possible! Nico Blokland Product Group lead IT & Software Asset Management Maarten Karnekamp SAM consultant 7

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11 the way we do it 2 The survey 2.1 Introduction In May 2014 the Capgemini SAM group sent out a survey asking about 11 SAM tools software publishers to respond. The publishers of Snow License Manager, Asset Vision, LicenseWatch, Aspera SmartTrack and Mexon responded on the survey and submitted their answers. Flexera Software was also invited to participate in this survey, but decided not to be involved. It is unknown whether this decision is based on commercial reasons or inability to participate. In advance, some of the questions in the survey were marked as a knock-out criterion. Based on the ratings of the answers and the knock-out criteria a top 5 list was created. 2.2 Rating and calculation The survey consisted of 136 questions which were all rated individually by the members of the SAM guild. All answers were rated at a scale from 1 to 5, being 1 a very poor answer and 5 an excellent answer. Within the list of 136 questions 21 were marked in advance as knock-out criteria. These questions were rated separately based on scoring. On each question the publisher could score either 0 (answer not satisfactory) or 1 (answer is satisfactory). The predefined knock-out questions in the survey were the following: What is the average time required to configure and run the tool optimally for a single software vendor? (including adding licenses, contracts, install base, assuming this information is directly available) Is application lifecycle management functionality integrated in the SAM tool? Is the lifecycle management for discovered software supported in the SAM tool? Can the SAM solution alert certain users or roles for (pre-) defined events? Does the SAM solution keep track of changes (does it have an audit trail)? Can the SAM solution deal with all licensing metrics, models, from the top vendors? e.g.: Does the tool support models like RVU/PVU/Concurrent use/peak usage? Does the SAM solution have a SKU database? Are the license metrics (metric engines) viewable and adjustable? Is there ability to recognizing if something is a suite, bundle or sole installation? Is the SAM solution capable of recognizing different versions of the same suite, bundle or sole installation? Can the SAM solution identify whether an application installed requires a license? Does the SAM solution provide license intelligence based on what is discovered? Will it recognize alternative licensing options which are more suitable for the situation? Is the SAM solution able to deal with concurrent usage? Is the SAM solution able to report on peak usage? Is the SAM solution able to report on average usage? Does the tool support virtualization techniques like lpar/ ldom s /VMware/Oracle VM and is it able to reflect this properly in the solution? Does the SAM solution provide information regarding license optimization? Is it possible to customize lists/tables/views in the GUI? Is role based access implemented for the user interface? Is it possible to create your own reports? 9

12 10 Software Asset Management

13 the way we do it 3 Responding publishers 3.1 Overall scores Each answer of the publisher was individually rated by the team in a scale from 1 (bad) to 5 (very good) thus weighing how much the answer complied with the question. The rates of each team were summed and the average was calculated. Based on the rating of all answers the total score of all respondents was as follows: 3.2 Scores on the predefined knock-out criteria Besides rating each answer of the publisher the team also rated the previously designated answers (in total 21) as knock-out criteria by either 0 (answer of the publisher was not satisfactory to the question) or 1 (answer of the publisher was satisfactory). Also these ratings were totalized and the average was calculated. The outcome of this score was: Average total score - # of points: Snow 143,33 Points Scalable 132,56 Points LicenseWatch 132,44 Points Aspera SmartTrack 154,33 Points Average total score - # of points: Snow 7,5 Points Scalable 6,3 Points LicenseWatch 7,1 Points Aspera SmartTrack 7,6 Points Average total score Answers Average total KO score Snow Scalable LicenseWatch Aspera 0 Snow Scalable LicenseWatch Aspera Snow Scalable LicenseWatch Aspera Snow Scalable LicenseWatch Aspera 11

14 Next counts and graphs show how the publishers have scored on either the knock-out criterion = 1 (Answer is satisfactory) and the knock-out criterion = 0 (Answer is not satisfactory). Of all questions predefined as knock-out criterion = 1 the publishers scored: # KO = 1 Total % Snow ,3% Scalable ,6% Opposite to that the publishers scored KO = 0 (Answer is not satisfactory): # KO = 0 rating Total % Snow ,7% Scalable ,9% LicenseWatch ,3% LicenseWatch ,1% Aspera SmartTrack ,5% Aspera SmartTrack ,5% Greyed KO = 1 rating Greyed KO = 0 rating Snow Scalable LicenseWatch Aspera 0 Snow Scalable LicenseWatch Aspera Snow Scalable LicenseWatch Aspera Snow Scalable LicenseWatch Aspera 12 Software Asset Management

15 the way we do it 3.3 General - Overall functionality In general the SAM tools of the participating software vendors provide a wide range of functions and cover parts of or whole management areas. They all for instance support license management combined with another management area. It is rather striking that application lifecycle management is not or only in a limited form implemented in the tools. 3.4 Snow Software Snow Software Benelux B.V. has its headquarter in Sweden and subsidiaries in 14 countries. The organization size is between 50 and 150. Snow License Manager is the principle solution, with possible additions from the wider product stack. With a number of customers of over 3,500 Snow is one of the bigger sellers in the SAM tool area. Average seat size are as high as 3,500, the highest was 120,000 seats. Snow mentions that it has a large scale of smaller and enterprise customers. The recent additions of more and more enterprise functions do mean that the install base is steadily increasing. Snow focuses primarily on optimization of licensing, governance and control of risk and efficiency of reporting (both cleansed inventory, usage and licensing). Our solution focuses on aspects of SAM that directly impact these areas. Functions available to use out-of-the box: Snow License Manager, Snow Inventory and the Software Recognition Service. Planned developments in the near future are: License optimization, simulation, scenario based measurements and planning. The pricing model of the SAM solution is based on pricing levels and subscriptions. Licenses can either be purchased or rented as per customer wishes. Functions Snow License Manager Asset Vision LicenseWatch Aspera SmartTrack Procurement X X X X Financial management (charging) X O X X Contract management X O X X License management X X X X Application Lifecycle management O/X O O/X O/X Database containing all products/ articles and metrics/models of, at least, top 10 software vendors License intelligence, recognition alternative licensing options X O X X O/X O O X Reporting X X X X SKU database X X X X Multi-tier solution X X X X Discovery X X X O 13

16 Overall score comparison The rates of Snow License Manager - compared to Scalable Asset Vision, LicenseWatch and Aspera SmartTrack - picted below - shows that Snow scores overall as second best. Also in the comparison of the knock-out criteria Snow License Manager is the second best SAM tool. Average total score Answers Snow Scalable LicenseWatch Aspera Snow Scalable LicenseWatch Aspera Strong points Snow covers most management areas touched by Software Asset Management with a focus on optimization of licensing, governance and control of risk and efficiency of reporting. Supported platforms to run Snow: Windows, Linux, UNIX, HP-UX, Mac and more. Oracle and SAP modules are available. VMware, MS, Citrix as common virtual environments are supported out of the box. The solution can deal with licensing metrics, models, from the top vendors: Microsoft, Oracle, IBM, SAP, VMware, Adobe and Autodesk. Extensive number of variables to set user access rights. Key roles predefined are viewer, admin and contributor. Weak points Absence of lifecycle management functionality. Ability to present organizational, device, user, contract, license topologies in a graphical way. Absence of a process flow engine or ability to automate processes and connections to other tools or information sources. Conclusion Snow License Manager Snow License Manager is a strong competitor in the SAM tool area with a large install base. As mentioned in the list of strong points it supports most software asset management processes and the product is also able to run on a wide range of platforms. 14 Software Asset Management

17 the way we do it 3.5 Scalable Asset Vision Scalable Software Ltd publisher of Asset Vision is headquartered in the United Kingdom, with subsidiaries in Germany, United States and Australia. The company with approximately 125 employees serves clients with its SAM tool in a variety of sectors. Scalable has over 800 customers. Asset Vision is not marketed on the basis of seats, but physical and virtual workstations and servers. Their average use of the product would be in the 12,000 to 15,000 device range. The majority of the company s clients use the usage metering product, but over 30 customers with an average seat size over 12,000 devices use Asset Vision. Scalable had a big install base, most of them use Scalable s software usage metering product. The SAM solution of Scalable is called Asset Vision. The product supports the following areas: Procurement Entitlement Inventory Optimize Compliance Retirement Functions of the solution that can be used out-of-box are: Discovery and Inventory Usage Metering. The pricing model of the product is built on two variables: Contract length and number of physical and/or virtual devices and servers. The price per device declines as term is increased and the quantity increases. It is important to note that Asset Vision discovers everything in the IP range. Meaning printers, monitors, routers, hubs etc. These are included in the inventory but are not charged for. Overall score comparison Compared to Snow License Manager, LicenseWatch and Aspera SmartTrack, Asset Vision scores equal to LicenseWatch, but under Snow License Manager and Aspera SmartTrack. Average total score Answers Snow Scalable LicenseWatch Aspera Snow Scalable LicenseWatch Aspera 15

18 Strong points Cloud based solution and - inherent to cloud/web based solutions. Fast deployment initial setup. Fast deployment of new functions. Availability based on subscription mode. Suitable for short term SAM tooling needs. Weak points Depends on Amazon hosting services two parties to be contracted for single solution. Cannot be used without Amazon hosting. Special measures/availability SAM data when converting to on premises SAM tooling. Absence of the ability to provide information regarding license optimization. Usage of scripts provided by the database vendor in order to read database usage can be viewed both as a strong point or as a weak point; nothing was mentioned about (ways of or processes for) validation of these scripts by Scalable. Contradictions Looking at the survey results also contradictions occurred: The question about contract management function was returned with a No; however elements for this management area are present in the tool. Asset Vision scores low on the following predefined knock-out criteria: Absence of application lifecycle management functionality. Weakness of audit-trail function. Ability to view and adjust license metrics (metrics engines). Provision of information regarding license optimization in the solution. Conclusion Asset Vision There is no silver bullet when it comes to SAM tooling - we all know that - but Asset Vision has some competitive edges for instance fast cloud based setup. However for some organizations a cloud based solution will not be the first choice (e.g. governmental organizations) due to security reasons and WAN connectivity policies. 3.6 LicenseWatch The headquarters of LicenseWatch is seated in Denmark, with subsidiaries in 4 countries. LicenseWatch, with less than 50 employees, claims to be the company, compared to industry peers, that it s the fastest with regard to developing and marketing innovation and moreover that all SAM functionality is available out-of-thebox. Besides that, technical implementation of the tool will take two days. With a number of 1,000 customers, with an average seat size of 1,300, their customers are in all industries. The LicenseWatch tool supports: inventory collection, data cleansing, license management, reconciliation and reporting The pricing model of the SAM tool is per node, per Citrix XenApp user or per Oracle instance, which includes all SAM functionality including Hyper-V and VMware ESX support. Additionally priced are Citrix XenApp users and Oracle instances. The license metrics (metric engines) of the tool are not viewable and adjustable, but custom creation of metrics is possible. Most of the entire product is considered to be weak on the audit trail function and the ability to view and adjust license metrics. 16 Software Asset Management

19 the way we do it Overall score comparison Compared to Snow License Manager, Asset Vision and Aspera SmartTrack, LicenseWatch scores almost equal to Asset Vision, but under Snow License Manager and Aspera SmartTrack. Average total score Answers Snow Scalable LicenseWatch Aspera Snow Scalable LicenseWatch Aspera Strong points Platforms to run the tool on: All current Windows; agents for all Windows, Linux/Unix, Apple OS. Technology based on Windows: MS SQL Server, MS.NET, MS Windows Server. Multi-tier architecture: agent, app server and database. Integrated technology: SCCM and Altiris connectors Virtualization connectors for Microsoft, Citrix, VMware. Weak points The SAM solution does not provide license intelligence based on what is discovered. Absence of Recognition suggestions and guidance on what needs recognizing. Limited application lifecycle management functionality. Absence of a process flow engine. SKU catalog is not open for viewing or adjustment. No interactive Help functionality. Conclusion LicenseWatch Compared to its peers LicenseWatch has some strong points, but lacks some fundamental functional elements, especially when it is about license intelligence. LicenseWatch scores low on the knock-out criteria on the license intelligence based on what is discovered. 17

20 3.7 Aspera SmartTrack Aspera SmartTrack is published by Aspera and the GmbH itself is located in Germany and headquartered in Aachen. Besides that their affiliate company Aspera Technologies Inc. is headquartered in the United States of America, Boston MA. Additionally Aspera runs an international partner network to provide local support if needed. Aspera also claims to be the fastest with regard to developing and marketing innovation. The company has 195 customers in all industries with an average seat size between 25,000 and 33,000; the biggest has 300,000 seats. All functions are available out-of-the-box as SmartTrack is a standardized tool, combining almost all customerdriven developments in one solution. Planned developments are: Simulation and Audit Defense Module as well as dedicated Service Provider functionalities. SmartTrack is a web-based application. Therefore all clients need a browser which is capable of using HTML (minimal required version not mentioned). Supported platforms are limited to Windows or Linux (e.g. Windows Server 2008 R2). Supported databases are MS SQL, MySQL and Oracle. Aspera SmartTrack can be found most often in the following industries: Automotive; e.g. BMW with more than 100,000 seats. Insurance and pharmaceutical companies (F. Hoffman La-Roche). Industry (Bosch). Logistics (Kühne & Nagel). Overall score comparison Compared to Snow License Manager, Asset Vision and LicenseWatch, Aspera SmartTrack scores well ahead of all publishers. Average total score Answers Snow Scalable LicenseWatch Aspera Snow Scalable LicenseWatch Aspera 18 Software Asset Management

21 the way we do it Strong points All functions available straight out-of-the-box. License optimization and simulation capabilities. Changes in models for big vendors are stored sideby- side; changes in the models are added and not replaced. The metric engine handles old and new models and is used in parallel to the older model. Supported databases: MS SQL, MySQL and Oracle. Details on hardware configuration stored are comprehensive. Weak points Initial implementation is always (can only be?) done by Aspera consultants. Supported platforms limited to Windows and Linux. Possibility to lose track of changes made in complex customizable licensing options. Some parts of the help function consist of general descriptions. Conclusion Aspera SmartTrack Compared to its peers Aspera SmartTrack emerged in this survey as a very strong competitor. As said before there is no silver bullet when it comes to SAM tooling and also Aspera SmartTrack has some weak points where further development is needed. Whilst license models of software vendors sometimes are very complicated it is not easy to provide these models in the tool and also provide functionality to create custom metrics in a simple and consistent way. 19

22 4 Appendix In this section all the results of the SAM Tool survey are grouped by the subjects as mentioned in the content table above. Regarding the questions about company characteristics, tool characteristics, Inventory, Interfacing and Reporting the questions were mostly not answered by simply stating yes or no, but in addition to that by providing a lot of text information, so all the complete answers of the publishers are presented. 20 Software Asset Management

23 the way we do it Company Characteristics SAM Tool survey Company Characteristics Your Company Name Snow Software Benelux B.V. Scalable Software, Ltd. LicenseWatch Aspera GmbH In how many different countries is your company located? In what country is your Company HQ located in? 14 countries with HQ in Sweden United Kingdom Germany United States Australia HQ = United Kingdom 4, HQ in Denmark GmbH itself is only located in Germany, headquartered in Aachen. Besides our affiliate company Aspera Technologies Inc. is headquartered in Boston, MA in the United States. Additionally Aspera runs an international partnernetwork to provide local support if needed. How many employees does your company employ? Between 50 and 250 Between 50 and 250 Less than 50 Between 50 and 250 What industry is your company active in? Other Agriculture, Food, Beverage & Tobacco, Accounting, Grocery, Advertising, Healthcare, Aerospace, Internet Publishing, Investment Banking, Legal, Apparel & Accessories, Manufacturing, Banking, Broadcasting, Newspaper Publishers Brokerage, Online Auctions, Biotechnology, Publishing, Computer, Consulting, Retail & Wholesale, Consumer Products, Service Agriculture, Food, Beverage & Tobacco, Accounting, Grocery, Advertising, Healthcare, Aerospace, Internet Publishing, Investment Banking, Legal, Apparel & Accessories, Manufacturing, Automotive, Motion Picture & Video, Banking, Broadcasting, Newspaper Publishers, Brokerage, Biotechnology, Pension Funds, Pharmaceuticals, Publishing, Computer, Real Estate, Consulting, Retail & Wholesale, Consumer Products, Service All Which argument fits best for your Company? Our company, compared to our industry peers, has the greatest market share in innovative products. Our company, compared to our industry peers, is the fastest with regards to developing and marketing innovation Our company, compared to our industry peers, is the fastest with regards to developing and marketing innovation. Our company, compared to our industry peers, is the fastest with regards to developing and marketing innovation. 21

24 SAM Tool survey Company Characteristics Your Company Name Snow Software Benelux B.V. Scalable Software, Ltd. LicenseWatch Aspera GmbH Implementation partners There are many, basically the majority of LARs, specific integration partners and a number of smaller SAM focused consultancy companies. Lauerlogic, Indigo Software, Zones Inc. Crayon and others The initial implementation is always done by Aspera consultants. Number of Customers As a company Scalable has over 800 active customers. A large percentage of these use our heritage software usage metering product. For Asset Vision we have over 30 customers What is the biggest customer (seat size) that has implemented the SAM solution completely? 120k seats. For Device Discovery, Inventory and Usage Metering - 40,000+ devices For Device Discovery, Inventory, Usage Metering and License Management 25,000+ > more than seats In what industry is your SAM tool used most often? (please provide references and seat size) As noted above, we do not have a specific industry that we would call out as particular. This is a horizontal problem and our base represents this with no one industry making up more than 10%. Insurance - 40, Aviva Plc Commercial Finance - 25,000 - First American Mortgage Company Across all industries! automotive; e.g. BMW with more than seats, insurance and pharmaceutical companies (F. Hoffman La-Roche) as well as industry (Bosch) & logistics (Kühne & Nagel) corporations High-over: What are the planned developments on the SAM solution for the upcoming year(s)? License optimization, simulation, scenario based measurements and planning. The R&D focus is worth a separate session to present and gather your feedback. - Add advanced license allocation with embedded rule management - Extend licenses and asset management to include workplace mobility - License metrics for SaaS applications Further automation of license management; additional vendor specific functionality i.e. SAP Simulation and Audit Defense Module as well as dedicated Service Provider functionalities. 22 Software Asset Management

25 the way we do it Tool Characteristics SAM Tooling Benchmark Tool Characteristics Your Company Name Snow Software Benelux B.V. Scalable Software, Ltd. LicenseWatch Aspera GmbH What is the name of the SAM Solution? Snow License Manager is the principle solution, with possible additions from the wider product stack. Asset Vision LicenseWatch SmartTrack What other modules/segments are available? The vendor specific modules noted above would be for Oracle and SAP. The rest is currently within the core products. SQL Inventory, SQL Usage, Oracle DB Inventory, Oracle DB Usage, Mobile Device Management/Client LifeCycle Management Simulation Module enables the customer to recalculate the whole license situation by alternative license models (on top of just reporting on the current situation including over- and under licensed software),> The Audit Defense Module supports our customers during vendor-audits (currently under development) Which SAM solution functionality can be used out-of-the-box, in most situations? Snow License Manager, Snow Inventory and the Software Recognition Service. Discovery and Inventory Usage Metering All SAM functionality is available out-of-the-box All functions are available out-of-the-box as SmartTrack is a standardized tool, combining almost all customer-driven developments in one solution. What is the average technical implementation time required for the SAM solution? Clearly the average varies per client but specifically the technical implementation with Snow is known to be very limited. From 2 days (installation and cusomisation) in smaller environments, approx. 7 days for larger as a rule. Contd to next page>> The solution is cloud based so there is no backend set-up required nor any on-premise hardware, databases or network implementations required. Once a request is submitted via the web to provision an instance the user will receive, within 12 to 24 hours, log-in credentials. Contd to next page>> 2 days Between 25 and 90 man days on average. It depends on the complexity of the customer regarding the integration into the existing IT-Environment and processes. The sole installation of SmartTrack is usually done in less than one day. 23

26 SAM Tooling Benchmark Tool Characteristics Your Company Name Snow Software Benelux B.V. Scalable Software, Ltd. LicenseWatch Aspera GmbH This is partly down to the fact that Snow works with agents or out of the box connectors than that indepth connections to customers own estates. All functionality is immediately available for the appropriate Edition(s) that was/were specified. There is nothing to configure initially. Once logged in the use can then begin setting up the agentless scanning parameters, the IP ranges to be scanned and then deploy the PAD or "listening" element. All this is generally accomplished within an hour to two. At that point it is dependent on how long one wishes to wait to ensure complete data collection. In large installations this is generally 1 to 2 weeks to account for various environmental an operational events. Agent based scanning takes a similar amount of time to configure and then is deployed through the end users current deployment tool. Which platforms are supported to run the SAM solution? Windows, Linux, Unix, HPUX, Mac etc. The compatibility matrix of covered platforms now extends over 3 pages of supported variants of above. Asset Vision is a cloud based solution which runs on Amazons AWS platform under EC2 an deployable in all Geographic Regions of Amazon. All current Windows; agents for all Windows, Linux/Unix, Apple OS Because of its Server- Client-Architecture no local software installations are necessary. What technology / software are required to run / deploy the SAM solution? Snow is based on Windows server technology for the core set. Windows OS & Java An Agent deployment technology Web Browser MS SQL Server, MS.NET, MS Windows Server SmartTrack is a web-based application. Therefore all clients just need a browser which is capable of using HTML. The server could be Windows or Linux (e.g. Windows Server 2008 R2). Supported Databases are MS SQL, MySQL and Oracle. 24 Software Asset Management

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