CONTRACT INSURANCE AND INDEMNIFICATION
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1 SECTION 10 CONTRACT INSURANCE AND INDEMNIFICATION PREFACE How can this Contract Insurance and Indemnification information help you? Explains risk analysis: Helps you to analyze the potential risks associated with the services or goods being obtained which forms the foundation of your decisions about choosing indemnification and insurance coverage language for your contract or procurement document. Explains insurance coverage: Explains what the various types of insurance coverage are and when and why you would require them in your contract or procurement document. Helps determine what insurance coverage limits should be required: Assists you with determining what limits of coverage to require from the contractor in your contract or procurement document. Provides boilerplate for your contract: Gives you actual indemnification and insurance requirement language that you can insert in your contract or procurement document. Defines risk management and insurance terms: Defines several risk management and insurance terms that you may come across as you are putting together your contract or procurement document. Shows you how to verify insurance coverage: Explains what a Certificate of Insurance is, why it s important to ask for one and how to review it for important pieces of information contained on it. Tells you who to call with questions: Lets you know who to contact if you have questions regarding your contract or procurement document. Supplements to these policies and procedures for insurance requirements will be issued periodically. They will provide updates on the subjects currently in these policies and procedures and add new information that is important for users to have. Risk Management welcomes your suggestions for improvements. Contact SEC 10-1 CLACKAMAS COUNTY RISK MANAGEMENT 12/11/2014
2 CLACKAMAS COUNTY CONTRACT INSURANCE AND INDEMNIFICATION T A B L E O F C O N T E N T S SECTION I - INTRODUCTION: How can this information help you? SECTION II - RISK ANALYSIS: What should you think about? SECTION III - INDEMNIFICATION REQUIREMENTS: What are they and what should they say? SECTION IV - INSURANCE REQUIREMENTS/LANGUAGE: What goes in our contracts or procurement documents A-1. Mandatory Provisions A-2. Mandatory Provisions (State contracts involving subcontractors) B. Additional Provisions C. Categories of Contracts D. Bonds MINIMUM INSURANCE REQUIREMENTS (Quick Reference Chart) SECTION V - CERTIFICATES OF INSURANCE: What do they show? Certificate of Insurance Checklist SECTION VI - GLOSSARY: What do all these terms mean? ADDITIONAL INSURED SAMPLES APPENDIX A - WHEN THE COUNTY IS PROVIDING SERVICES: What if we are the contractor? APPENDIX B - WORKERS' COMPENSATION INFORMATION: Why is workers compensation language so important? Certification Statement for Corporation or Independent Contractor Workers Compensation Exemption Certificate APPENDIX C - LETTER/REQUEST FOR CERTIFICATE OF INSURANCE: A sample for you to use to help contractors APPENDIX D - SELF-INSURANCE CERTIFICATION: How self-insured contractors can provide proof of insurance APPENDIX E STATE AND COUNTY CONTRIBUTION: How third party claim expenses are divided between State & County SEC 10-2 CLACKAMAS COUNTY RISK MANAGEMENT 12/11/2014
3 I. INTRODUCTION These policies and procedures for insurance requirements have been created to help you through the confusing world of insurance and indemnification requirements for writing contracts, bids and requests for proposals (RFPs). In Clackamas County, much of the development of contracts, bids and requests for proposals is done by County department staff, rather than the Department of Finance Purchasing staff, so it is important that knowledge of key contract components be easily available to all contract/bid/rfp preparers. When you prepare a contract, you are transferring the responsibility for providing the services and the funds with which to provide them to an entity or person outside of the County. When you include indemnification provisions of the contract, you are also transferring the responsibility for any claims that might arise from providing those services to the contractor - the entity responsible for the acts that led to the claim. And when you ask for certain kinds of insurance, you are guaranteeing that the contractor has the resources to pay defense costs and pay for any claims that might be filed. PURPOSE OF THESE POLICIES AND PROCEDURES FOR INSURANCE REQUIREMENTS The purpose of these policies and procedures is (1) to define the kinds of insurance and indemnification clauses required for different types of County contracts and (2) to explain the various requirements so you will have a better context for understanding questions that may arise. These policies and procedures are divided into seven sections: Introduction Risk Analysis Indemnification Requirements Insurance Requirements Review of Insurance Certificates Staff Responsibilities Glossary Appendices In using these policies and procedures, it's important to remember that the County contracts for services through a variety of mechanisms. These include: Contracts issued subsequent to a request for proposal (RFP) process. Contracts issued subsequent to a bid process. Personal/professional services contracts issued through an informal competitive process. Intergovernmental agreements. Memoranda of agreement or memoranda of understanding. Lease agreements. Facility or property use agreements. Each of these "contracts" can give another party responsibility for acting on behalf of the County. Therefore, whoever in the County issues the contract must ensure that appropriate indemnification and insurance provisions are included in the agreement. SEC 10-3 CLACKAMAS COUNTY RISK MANAGEMENT 12/11/2014
4 In some instances, all necessary language is included in the form and no additional provisions are needed (for example, a purchase order used to purchase goods). In others, additional steps must be taken to ensure that the County has properly transferred liability. You, as the contract/bid/rfp preparer, are most knowledgeable about the services being obtained by the contract, and you can best analyze what s needed. These policies and procedures attempt to define what insurance and indemnification provisions are needed in most circumstances, but its primary purpose is to serve as a reference for you to determine what s needed for your specific situation. These policies and procedures will walk you through the steps you will use to select the appropriate insurance and indemnification provisions. These steps are: 1. Analyze the services or supplies being acquired to determine what risk they might expose the County to. 2. Given the risk(s) identified, select the proper indemnification provisions to limit the County's exposure to loss and to reflect the respective responsibilities of the contractor/bidder and the County. 3. Given the type of service or supply, the risks identified and the indemnification language selected, determine the insurance provisions that will protect both the contractor/bidder and the County in the event of loss. 4. Incorporate the indemnification and insurance provisions in all appropriate procurement documents (for example, in the bid/rfp as well as the contract). 5. Be sure you obtain proof of insurance (a certificate documenting that all required kinds and amounts of insurance coverage have been obtained) and a signed contract before you allow work to begin under the contract. WHERE YOU CAN GET HELP The indemnification language and insurance requirements, as well as other contract boilerplate requirements, can be confusing to those without a legal or insurance background. We are not asking you to become experts. We are asking you to recognize the importance of these issues and to use these policies and procedures and your knowledge of the services being contracted for to develop a contract that protects the County s interests. Further, if you are uncertain about what your contract should include, please contact the Purchasing Division or Risk Management. Please do not negotiate changes to required language with the contractor until you have checked with Purchasing. Changes may be authorized by the Purchasing Manager, Risk Manager, and County Counsel. In some instances, Purchasing may refer you to County Counsel s Office or to Risk Management for assistance with specific problems regarding contract language or insurance requirements. We'll try to answer your question as quickly as possible. We welcome your response to these policies and procedures for insurance requirements and your questions. As an RFP/bid and contract preparer, you play a key role in County program delivery and loss prevention. You know the program delivery part; now read on for your crash course in contract loss control! SEC 10-4 CLACKAMAS COUNTY RISK MANAGEMENT 12/11/2014
5 II. RISK ANALYSIS WHAT IS RISK ANALYSIS? The foundation for decisions about insurance and indemnification requirements in contracts is the analysis of the potential risk to the County and others when we purchase goods and services being provided. That is, what could go wrong and who could be harmed if it did? As you analyze these activities and their potential risks, it is important to be honest with yourself and yet use common sense. For example, a contract with an environmental testing company to do soil testing prior to the County constructing a building would have different risk than a contract for that company to write an informational brochure on water quality. Sometimes, the dollar amount of a contract will provide guidance, especially about the extent of the risk. A contract to provide services to hundreds of clients, for example, may need higher insurance limits than a contract to serve ten clients, although the final determination is based on many factors. A $30 million contract to construct a new building will need higher limits and perhaps more kinds of insurance than a $30,000 contract to construct cubicles and conference rooms in a newly leased building. However, a $30,000 contract to demolish an old building and haul away potentially hazardous waste would need more and different insurance than the cubicle construction contract and perhaps as much as the $30 million construction contract. Be aware that the amount of insurance isn t necessarily commensurate with the amount of the contract. There may be a need for substantial insurance limits even though the contract amount is low. It is also important to remember that the requirements for indemnification and insurance that you will develop through this risk analysis will provide protection for both the County and the contractor. At times, contractors (especially small companies and sole proprietors) may not understand the insurance they have and the coverage it does and does not provide. Without the right types of insurance and adequate limits, the contractor might find itself with no coverage for a loss. For example, if you contract with a mental health professional for client assessments and the contractor doesn t have professional liability insurance, the contractor would have no protection if a client filed a claim alleging improper diagnosis. In such a situation, the contractor may have no resources for claim investigation or defense, and the County could be responsible for the claim. In Section IV of these policies and procedures, you will find descriptions of categories of contracts that will help guide you in defining insurance requirements and inserting the right insurance-related language in your contract. HOW DO I DO A RISK ANALYSIS? As you analyze the risks associated with the services or goods being obtained, ask yourself these questions. 1. What product or service is being provided? What could go wrong? What are the potential losses that could occur? How large are the risks? Who is the provider? (An assessment of the provider is important.) Analyzing these five questions and reviewing the insurance provisions in Section IV will provide you with the framework for each contract s insurance and indemnification requirements. 2. Is the contract one that could result in County employees, clients or property being harmed in any way? If so, you will want to require commercial general liability insurance at levels adequate to cover the potential risk. If products are being provided, commercial general liability insurance will SEC 10-5 CLACKAMAS COUNTY RISK MANAGEMENT 12/11/2014
6 provide coverage for product liability claims. 3. Does the contractor providing services have employees? If so, there s a risk that those employees could be injured and you will need to be sure that the contractor provides workers compensation insurance. If the work is being done by people who are not subject to the State workers compensation coverage requirements (for example, sole proprietors), the contractor will need to certify this. See pages B-3 and B-4 of these policies and procedures for further information. If the services are being provided by a sole proprietor, be sure that this person is properly classified as a contractor. If you call a service provider a contractor when s/he is really an employee, you may create workers' compensation and other liability for the County. 4. Will the contractor be providing services that require professional expertise (see page IV-2) or advanced training? If so, there are risks associated with errors (or allegations of errors) in their professional judgment. You will want to be sure that the County and the contractor have properly assigned responsibility for the acts of the contractor through the indemnification and insurance provisions. You will need to include professional liability insurance, because it is the only way to obtain coverage for their professional acts. 5. Will people be driving as they provide services under this contract? Will anyone or anything be transported under this contract? If driving will occur, auto liability insurance will provide protection for the contractor and the County. If clients or materials (for example, hazardous waste) are being transported you must require commercial auto liability with adequate limits. (Transport of hazardous waste may also require additional types of coverage.) 6. What is the risk to the County if the contractor fails to provide the service in whole or in part? If it is significant, you may want to require a performance bond or otherwise provide for guarantees in your contract language. 7. Are there special risks (for example, construction, possible pollution risks, handling of County cash, etc.)? Review Section IV B and C for insurance provisions that will be necessary in these situations. As you work with these policies and procedures, you will become familiar with the kinds of risk and the appropriate insurance and indemnification provisions you will need to use. Sections III and IV contain detailed explanations of indemnification and insurance provisions and the actual language you will need to insert in your contracts. If you are using the contractor s boilerplate, you must have County Counsel review and approve it. If you have questions about the risk analysis process, especially with new or unusual contracts, please call Risk Management or Purchasing for assistance. SEC 10-6 CLACKAMAS COUNTY RISK MANAGEMENT 12/11/2014
7 III. INDEMNIFICATION BACKGROUND: Indemnification is a contractual method of transferring risk. Through indemnification provisions, one party, called the "indemnitor", agrees to take financial responsibility for certain risks that otherwise would have to be paid by the other party, called the "indemnitee." In legal terms, the indemnitor agrees to "indemnify and hold harmless" the indemnitee from payment of any damages that result from acts of the indemnitor. Example: County contracts with Painting Contractor to paint a County building. An indemnification clause in the contract requires the Painter (the "indemnitor") to defend and hold harmless the County (the "indemnitee") from any damages arising from the acts of the Painter in performing the contract. Painter drops a bucket of paint on a County customer. Customer sues Painter and County. Without an indemnification clause, both Painter and County would have to defend the suit and damages might be awarded against each of them. If there is an indemnification clause, Painter must defend herself and also defend County and also pay any damages that might be awarded against County because of what Painter did. There are three general approaches to indemnification. Broad Indemnification: The indemnitor agrees to take financial responsibility for any type of liability or loss that occurs under the contract, regardless of who is at fault, but only if it is not due to indemnitee s sole negligence. Limited Indemnification: The indemnitor agrees to take financial responsibility only for the indemnitor's actions under the contract and those of the indemnitor's subcontractors, agents and employees. This form of indemnification will usually require the indemnitor to be financially responsible for injuries where the indemnitor's actions are the whole cause or partly the cause of the injury. Mutual Indemnification: Each party to the contract agrees to indemnify the other for their respective actions under the contract. Each party then "indemnifies and holds harmless" the other for any loss or liability the other incurs because of its actions under the contract. An agreement to indemnify usually also includes an agreement to defend the other party. Thus, if a County agency has a claim or action brought against it because of some act of a contractor during the performance of a contract, the agency can require the contractor to pay the cost to defend the County. The legal term of this is to "tender the claim" to the contractor. This provision can be especially important because the County is often named as a defendant in lawsuits against contractors over contracts in which the County had little or no active role. The County is often regarded as a "deep pocket," more likely to be able to pay damages than a small contractor. However, if the County determines that it has significant exposure in a claim or action, it generally will choose to handle its own defense rather than tender it to the contractor. SEC 10-7 CLACKAMAS COUNTY RISK MANAGEMENT 12/11/2014
8 1. BROAD INDEMNIFICATION CONTRACTOR agrees to indemnify, defend, and hold harmless the COUNTY, [the State of Oregon,][and other funding sources] and its [their] officers, agents and employees against all liability, loss, and costs arising from actions, suits, claims, or demands, except when due to County s sole negligence, arising from performance of this contract 1. This broad provision is the preferred provision from the County standpoint, because it affords the maximum protection. The provision is one-sided, and may appear inequitable on the surface. In fact, the provision is reasonable when the contractor is performing the activity that creates the risk, while the County's only contractual duty is payment. If the County fails to pay, the contractor can sue for payment under the contract. Should the contractor fail to perform or perform negligently or with criminal intent, however, the County could be sued by any injured or allegedly injured party for damages far in excess of the contract payments. 2. LIMITED INDEMNIFICATION CONTRACTOR agrees to indemnify, defend and hold harmless the COUNTY [The State of Oregon][and other funding sources] and its [their] officers, agents and employees against all liability, loss and costs arising from actions, suits, claims or demands attributable in whole or in part to the acts or omissions of CONTRACTOR, and CONTRACTOR'S officers, agents and employees, in performance of this contract. In this provision, the Contractor's liability extends only to loss or liability arising in whole or in part from its actions. In contrast, in the broad provision the Contractor is agreeing to cover the costs of any loss or liability arising under the contract, whether or not the County was also at fault, or even entirely at fault. This type of provision is obviously less one-sided, and is appropriate in situations where the County agency has a larger role in performance of the contract. For example, a County agency might screen a client for referral to a professional provider, and provide follow-up. In this instance, the contractor is understandably reluctant to provide full indemnification for risks it cannot control. In a variation of this form, CONTRACTOR may agree to indemnify only for loss or liability arising solely and exclusively from its activities under the contract. Usually contractors' professional insurance will not cover a provision any broader than this. Whether an agency will want to contract under these conditions depends on the factors discussed below in Discussion. In another variation of this form, Contractor may agree to indemnify for loss or liability arising from Contractor's negligent acts or omission. 1 Some funding sources (e.g., Oregon Mental Health and Developmental Disability Services Division) require that the County require its subcontractors to indemnify the County and the State. If so, Provision 1 indicates in brackets how indemnification of the State might be added. If there is no such requirement, omit the language in brackets. SEC 10-8 CLACKAMAS COUNTY RISK MANAGEMENT 12/11/2014
9 3. MUTUAL INDEMNIFICATION CONTRACTOR agrees to indemnify, defend and hold harmless the COUNTY [The State of Oregon] [and other funding sources] and its [their] officers, agents and employees against all liability, loss and costs arising from actions, suits, claims or demands attributable solely and exclusively to acts or omissions of CONTRACTOR, and CONTRACTOR'S officers, agents and employees, in performance of this contract. Subject to the limitations of the Oregon Tort Claims Act and the Oregon Constitution, COUNTY agrees to indemnify, defend and hold harmless the CONTRACTOR [The State of Oregon] [and other funding sources] and its [their] officers, agents and employees against all liability, loss and costs arising from actions, suits, claims or demands attributable solely and exclusively to acts or omissions of COUNTY, and COUNTY'S officers, agents and employees, in performance of this contract. In this type of indemnification, each party indemnifies the other party for loss or liability resulting from its own actions under the contract. In States with joint or comparative fault negligence schemes, this provision may do no more than reiterate the law (that is, if you're found liable, you'll pay; if I'm found liable, I'll pay; if we're both liable, we each pay our part ). However, these provisions also allocate defense responsibilities, which can be costly even if no liability is ultimately established. These mutual or reciprocal indemnification provisions are frequently used in intergovernmental agreements, subject to limitations in the Oregon Tort Claims Act and the Oregon Constitution. However, they should not be entered automatically with other governmental bodies if there is any question about the status or stability of the entity. The County normally does not agree to indemnify private parties or entities. This position is based partly on historical bargaining strength, but also on issues involving use of public funds. Any indemnification agreement by the County must be subject to the limitations the Oregon Tort Claims Act and the Oregon Constitution. An agency must not under any circumstances enter such a contract whereby the County assumes liability without prior discussion with both Risk Management and County Counsel. DISCUSSION: A primary purpose of this section on indemnification is to make the selection of an indemnification clause as routine as possible. Nonetheless, a risk analysis of each new contract situation is necessary. The types of factors to consider include the nature of the work to be performed, the numbers and types of people or entities affected by the work, any known data on the frequency of claims for the type of work involved and the contractor's history. The question to answer is how much risk is the agency undertaking in entering into this contract with this provider? If the agency is considering executing a high-risk contract with narrow or no indemnification, the proposed decision should be discussed with Risk Management. In some cases, contractors may refuse to indemnify the County under any circumstances. At this point, the decision becomes a policy determination; that is, is there a reason to contract with this particular contractor that outweighs the risk incurred? SEC 10-9 CLACKAMAS COUNTY RISK MANAGEMENT 12/11/2014
10 These decisions should be weighed with Risk Management and possibly higher levels if the risk is significant. Some funding sources (e.g. Oregon Mental Health and Developmental Disability Services Division) require that the County require its subcontractors to indemnify the County and the State. Should the County fail to require the Contractor to provide indemnification in these cases, the County will be obligated to indemnify the State for the County's Contractor's activities should a problem arise. INDEMNIFICATION BY SUBCONTRACTORS ON STATE CONTRACTS: The following indemnification language shall be used when the state contract involves subcontractors: Contractor shall indemnify, defend, save and hold harmless the State of Oregon and its officers, employees and agents and the County, its agents, officers, elected officials and employees ( Indemnitee ) from and against any and all actions, liabilities, damages, losses, expenses (including attorneys fees), or Claims arising from a tort (as now or hereafter defined in ORS ) or any other cause or action caused, or alleged to be caused, in whole or in part, by the negligent or willful acts or omissions of Contractor or any of the officers, agents, employees or subcontractors of Contractor ( Claims ). It is the specific intention of the parties that the Indemnitee shall, in all instances, except for Claims arising solely from the negligent or willful acts or omissions of the Indemnitee, be indemnified by the Contractor from and against any and all Claims. SEC CLACKAMAS COUNTY RISK MANAGEMENT 12/11/2014
11 IV. INSURANCE BOILERPLATE WORDING BY TYPES OF SERVICES THE CONTRACT PROVIDES In Section II of these policies and procedures, you learned how to perform a risk analysis of the potential risk associated with the services or goods being obtained through your contract. Once this is done, you have a better understanding of what kinds of insurance should be required in your contract in order to protect the County and the contractor from losses. Section III explained the various kinds of indemnification clauses used in contracts, to help you select one that would be best for the kind of RFP/bid/contract you are preparing. Section IV has been organized to provide you with the following: An overview of the various kinds of insurance often asked for in RFPs/bids/contracts. A listing of mandatory (section A-1) and additional insurance-related provisions (section B). These lists explain what each provision is used for and provides you with actual boilerplate language to insert into your RFP/bid/contract. A listing of eight common categories of contracts and the kind of insurance provisions and insurance limits that should normally be required. This will help you categorize your own RFP/bid/contract in order to determine what insurance-related provisions are needed. Provisions related to State contracts. (section A-2) A matrix (section E) that allows you to quickly scan what minimum insurance requirements you need for your RFP/bid/contract, based on the services or goods being obtained through the contract. Once you have determined which category best applies to your contract, review the Mandatory Provisions and the Additional Provisions listed in this section beginning on Page IV-3. As you will see, each category requires all of the Mandatory Provisions with very few exceptions. The Additional Provisions that are required in the various categories are based on the type of services being provided in the contract. After reviewing the Mandatory Provisions and "Additional Provisions you should have a good understanding of the types and levels of insurance coverage you will be requiring in your RFP, bid and/or contract. The wording that is italicized is the actual boilerplate language you ll be inserting into the insurance requirements section of your contract. For any unusual contracts, or ones for which you are having trouble determining what category and insurance limits best apply, please contact Purchasing or Risk Management for assistance. SELF INSURANCE Sometimes the contractor will indicate that their company is self-insured for some or all of the insurance coverage you are requesting. In this case, you must require them to complete a selfinsurance certification (see Sample in Appendix D) and submit it to you as proof of insurance. You will need to review this form in accordance with the instructions contained in Appendix D. If the contractor is self-insured for all required insurance coverages, some of the mandatory provisions (for example, Insurance Carrier Rating) will not be relevant. If you need assistance in determining which provisions should be included, please contact Risk Management. Many, but not all, governments are self-insured for some or all required insurance coverages. SEC CLACKAMAS COUNTY RISK MANAGEMENT 12/11/2014
12 Before you accept self insurance from a non-government entity in lieu of regular insurance on any contract, you should consult Risk Management. The types of liability insurance generally relevant to most County personal/professional services contracts are workers' compensation insurance, professional liability insurance, and general liability insurance. In some cases, automobile liability insurance is also important. Each of these types is discussed below. NOTE: There are specific provisions that should be considered in the following: State contracts with local governments obligating local government to provide services (not just personal services). State contracts providing financial assistance (grants) to local governments in support of services. See Appendix E for an explanation of the contribution process to follow when the parties are both governmental entities. COMMON TYPES OF INSURANCE WORKERS' COMPENSATION COVERAGE By state law, every employer employing one or more "subject workers" is required to provide workers' compensation coverage for those workers. Most of the contractors the County contracts with for services will need to show proof of this coverage, which provides medical treatment and wage subsidy for work-related injuries of their employees. In County contracts, there may be some contractors who are exempt from the requirement to provide this coverage as sole proprietors who qualify as independent contractors, partners who are not engaged in construction-related work and who qualify as independent contractors, and certain corporate officers who are directors of the corporation and have a substantial interest in the corporation. It is imperative that you obtain proof of workers' compensation coverage or exemption from the law prior to allowing work to begin under the contract; a failure to do so could mean that the County would be held responsible for the contractor's workers' compensation claims and would have to pay the cost of these claims out of the County s self-insurance fund. Any Contractor claiming to be exempt must complete the Workers' Compensation Exemption Certificate (see Appendix B-4). See Appendix B, B-3 for information on workers' compensation insurance requirements for out-of-state contractors. PROFESSIONAL LIABILITY INSURANCE If the contractor is providing services for which professional malpractice or liability insurance is available, you must consider requiring this coverage. This type of insurance is also known as professional Errors and Omissions insurance. Such insurance is available for most providers with advanced training beyond a bachelor's level degree, such as physicians, nurse practitioners, social workers, accountants, architects, engineers, and brokers. It covers professional errors made by such practitioners (for example, a misdiagnosis leading to damages) as opposed to problems with these services that might happen to any type of provider (for example, a fall on the office steps with injuries). COMMERCIAL GENERAL LIABILITY INSURANCE Commercial General Liability Insurance, also sometimes called comprehensive or general liability insurance, is the type of insurance most comparable to your homeowner's policy. It normally covers personal injury and property damage. Policies may also include a provision covering contractual liability. SEC CLACKAMAS COUNTY RISK MANAGEMENT 12/11/2014
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