Embracing the Cloud. Next Generation Telephony Solution (NGTS) Chris Burns - Account Manager
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1 Embracing the Cloud Next Generation Telephony Solution (NGTS) Chris Burns - Account Manager - CBTS
2
3 What is NGTS? > Cloud VOIP > CBTS Hosted > State, Local Government > K-12, Higher Education > 10+ year contract > Strength of OARnet Next Generation Telephony Solution
4 Current State Online Call Center Staffed Supported 23,000+ users and endpoints Over 70 Unique Customers and agencies 1.9M calls/mnth 23 unique call centers 500+ agents Growing portfolio of enhancements 15 dedicated resources and growing change and incident tickets/mnth Csat Rating 4.65 for end user experience SLA compliance for ALL contractual elements The Bureau of Workman s Compensation reports over 18 months that they saved nearly $750K by leveraging NGTS. OBM reports that over this 18 month period, the State of Ohio saved $5.3M, again leveraging NGTS. - Stu Davis, CIO, State of Ohio PROVE > POWERFUL > COMPETITIVE > SMART
5 1873 First independent telephone company formed 1992 First in the nation to deploy SONET Ring technology 1994 First in the nation to deploy Metro Ethernet services 1997 First ADSL installation in North America 1998 CBIS and MATRIXX Marketing merged and IPO to form Convergys 2002 Early IP Telephony adopter 2008 Virtual Data Center is born 2013 Leader in Datacenter business Cincinnati Bell History
6 What s in the box IP Communications Integrated Voice Mail and Messaging P2P and Multipoint Video Audio Conferencing Contact Center Mobility VOICE > MESSAGING > CONFERENCING > CALL CENTER > MOBILITY
7 Cost Savings and Predictability Predictable Monthly Cost Monthly pricing per endpoint Tiered pricing the more that use it, the lower the price goes for EVERYONE! All of Ohio is a local call $.012/minute for LD outside of OH Basic service includes P2P video No install or MACD charges Toll Free Offering of $.0135/minute
8 Tiered Pricing The monthly cost per endpoint decreases with the number of users 10K Endpoints $13 20K Endpoints 30K Endpoints $12.86 $ K Endpoints 50K Endpoints $12.61 $ K Endpoints $ K Endpoints Deployed as of April 2015
9 Profiles Basic Enhanced Miscellaneous Analog Voic Any single device Single Number Reach Corporate and Personal Address Book Speed dial/history P2P Video Audio conference ACD and Auto Attendants Encryption Multipoint Video Informacast Paging IP Softphone Multi-device / Mobility Expressway Jabber Conference Room Public Areas No voic No assigned user Support for legacy analog faxing capabilities Profiles to meet specific needs
10 Usability and Safety > ADA Compliance and Accessaphone > Enhanced 911 and Life Safety Notification > Informacast Paging > Verasmart Call Detail Reporting Call Centers > Full featured Contact Center > Basic and Enhanced platforms > Reporting > Call Recording Business Services > Audio conferencing > Auto Attendants > Attendant Console > Self Service Tools > Toll Free > Fax-to- Feature Rich
11 Video Rich Environment Rich and immersive hosted Voice and Video Multi-vendor inter-operability and support Tremendous number of cost savings use-cases VOICE > MESSAGING > CONFERENCING > CALL CENTER > MOBILITY
12 SIP Trunk Service Provide existing telephony infrastructure with NGTS services Extends infrastructure into the NGTS cloud. Leverages existing investment Bridges the gap SIP Trunk Customer NGTS Core NGTS Phones All Ohio calls are Local Calls Leverage LD rate Share video and collaboration Leverage Toll Free offering Centralized trunk savings SIP Trunk Customer SIP Trunk Customer VOICE > MESSAGING > CONFERENCING > CALL CENTER > MOBILITY
13 It s online now! Proven Expanding Competitive Secure 22,000+ users already on the system including multiple state agencies and universities Adding features every day: Toll Free Fax to B2B Video Cloud Conferencing Pricing decreases at 30K users and again every 10K users! IRS1075 compliant. Passed 2015 IRS audit for security and encryption. PROVE > POWERFUL > COMPETITIVE > SMART
14 Dedicated and Embedded Support
15 Frequently Asked Questions FAQs What does the service include? Phone ownership What s required to get onboard? Cabling, POE switches, QoS, OARnet How does this compare apples to apples vs. my current costs? CAPex VS Opex Can I use existing phones? Supported models What about survivability? SRST
16 Questions / Next Steps
17
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