Better Health Care Connections Project Support Officer. Position Advertisement

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1 INFORMATION PACKAGE Better Health Care Connections Project Support Officer Thank you for your enquiry. This Information Pack is designed to inform you about the organisation and the role, identify the selection criteria we will be using to select the right candidates, and explain the application process. If you have any questions after you have read this document, please refer them to the contact person in the job advertisement, or Michele Pitt on The Western NSW PHN (WPHN) is an independent, not-for-profit organisation funded by the Commonwealth Department of Health and plays a pivotal role in supporting GP General Practice and Primary Health Care services to better meet the health needs of the community and patients. WPHN is an agile and high performing organisation that responds to the identified needs of the community, Commonwealth and State health policy, and the development needs of primary health care providers. The PHN works with a range of primary health care oriented councils and clinical service providers to plan and fund programs based on the health needs of the region in order to better connect local health services to meet local health needs. Position Advertisement Better Health Care Connections Project Support Officer Broken Hill Western NSW PHN Western Health Alliance Limited (WHAL) trading as Western NSW Primary Health Network (WPHN), is a federally funded not for profit, primary health care organisation responsible for the commissioning of services that will address gaps in healthcare, by working collaboratively with local communities and existing service providers. The WPHN will work to promote a cohesive and seamless primary healthcare system throughout the Western and Far West region of NSW. The WPHN plays a pivotal role in supporting General Practices and providing opportunities for GPs to lead in the planning and delivery of a range of Primary Health Care services to better meet the health needs of the community and patients. WPHN is an agile and high performing organisation that responds to the identified needs of the community, Commonwealth and State health policy, and the development needs of primary health care providers. We are currently seeking a Better Health Care Connections (BHCC) Project Support Officer to join our Regional Team in Broken Hill. The position is temporary part time (3 days per week) contracted until 30 June The BHCC Project Support Officer (PSO) will be responsible for providing support to implement the Better Health Care Connections: Aged Care Multidisciplinary Care Coordination and Advisory Services. pilot program and work collaboratively with the BHCC Aged Care Coordinator to deliver General Practitioner consultations to residents in Residential Aged Care Facilities (RACFs) using video consultation. The PSO role will involve tracking project milestones and budgets, producing regular management reports, managing payments to the GPs and the RACF, undertaking project monitoring and evaluation and other administrative duties. This position will be based in Broken Hill and the applicant will work closely with the local team and other WPHN staff. For application package including essential and desirable selection criteria and details of how to apply, please visit or contact Michele Pitt on or Applications close 5pm 21 December 2015 Western Health Alliance Limited trading as Western NSW PHN Head office 106 Talbragar Street PO Box Crystal Street PO Box Durham Street PO Box 175 DUBBO NSW 2830 BROKEN HILL NSW 2880 BATHURST NSW 2795 Ph Fax Ph Fax Ph Fax ABN

2 Guidelines for Applicants These guidelines aim to assist you in submitting applications for advertised vacancies with the Western NSW PHN. Applying for a position The following may assist you in preparing your application: Obtain and carefully read the Information Package for the position of interest. Conduct some initial research on the organisation by browsing the website and reading key resources. If you need to, seek clarification or additional information on the organisation and/or the position. Decide whether you possess, and can demonstrate your skills, experience, knowledge and ability against the selection criteria. When addressing the selection criteria, provide examples to demonstrate and substantiate your claims. Examples should outline a situation, identify the action you took and summarise the subsequent result. Keep your response to no more than two pages, plus your Resume/Curriculum Vitae (CV). Be aware of the closing date and where and how to lodge your application (for details see below). If, for any reason you cannot submit your application by the closing date, you should ring the contact officer to see if a late application will be accepted. If you require any special arrangements (e.g. wheelchair access, hearing or visual aids, etc) to assist you to attend an interview, please discuss these with the contact officer when the interview is being arranged. What you need to include in your application The WPHN uses a streamlined approach to recruitment. All applications require: 1. A cover letter introducing yourself and outlining your interest in the position 2. Statement addressing each of the Selection Criteria (as listed on the last page of this document) 3. Resume/Curriculum Vitae (CV) that should include information about: a. contact details including telephone number and address b. education/qualifications c. an employment history summary including (for each position): i. the employer ii. start and finish dates iii. your position/title iv. your responsibilities and achievements in the position d. a summary of your skills e. professional memberships f. the names of two work related referees (must be work related and senior to the position you hold), and other relevant information that will support your application not covered elsewhere. 4. Any other supporting documentation, e.g. copy of your qualifications Submitting your application Applications should be submitted via (by the closing date and time) to: or posted to: Human Resources Western NSW PHN PO Box 890 Dubbo NSW P a g e

3 Position Description for Better Health Care Connections Project Support Officer Type of Appointment: Fixed Term Contract Reports to: Far West Council & Integrated Care Coordinator Status Full time Supervision: None Unit: Corporate Services Appointed by: CEO Classification Level: Health Professional Level 2 Version: 2 Salary Range: $60,000 - $65,000 pro rata Reviewed: 04/12/2015 EA ordinary hours of Between the hours of 7:30am and Next Review: 01/12/2016 6pm, Monday to Friday work: Hours of work for this position: 8.30 am pm (7.6 hours/ 3 days per Award / Agreement Maximum weekly hours: week) hours Location: Broken Hill Health Professionals and Support Services Award About Western NSW Primary Health Network Western NSW Primary Health Network (WPHN), brings together the vision and capacity of the former Western NSW Medicare Local (WML), Far West NSW Medicare Local (FWML) and two well established and high performing regional NSW Aboriginal Community Controlled Health Services: Maari Ma Health and Bila Muuji Heath Services. It plays a pivotal role in supporting GPs and Primary Health Care services to better meet the health needs of the community and patients by receiving the right care in the right place at the right time. We are an agile and high performing organisation that responds to the identified needs of the community, Commonwealth and State health policy, as well as the developmental needs of Primary Health Care providers. The area served by the new WPHN covers a large land mass of Western NSW of approximately 450,000sq.kms. The population of the WPHN is approximately 320,000 and of this population, approximately 11% have identified themselves as Aboriginal. The WPHN incorporates a large geographical region from Broken Hill in the West to Lightning Ridge in the North, Balranald & Grenfell in the South and Oberon in the East. Purpose This position will be responsible for providing support to implement the BHCC pilot program and work collaboratively with the BHCC Aged Care Coordinator to deliver General Practitioner consultations to Aged Care residents in Residential Aged Care Facilities (RACFs) using video consultation. The PSO role will involve tracking project milestones and budgets, producing regular management reports, managing payments to the GPs and the RACF, undertaking project monitoring and evaluation and other project administrative duties for the WPHN in our Broken Hill office. Relationships The position reports to the Far West Councils Coordinator and works collaboratively with other WPHN staff. Key Responsibilities Responsibilities for this position include, but are not limited to: Reporting to the Far West Councils and Integrate Care Coordinator Broken Hill, the BHCC Project Support Officer will work with the BHCC Aged Care Coordinator, WPHN staff and stakeholders to support multidisciplinary care activities to assist older Australians with complex health needs who would benefit from 3 P a g e

4 higher levels of coordinated care and treatment. The key responsibilities of this role include, but are not limited to; Project Administration: Provide project administration and support services in the delivery the Better Health Care Connections (BHCC) Project Assist the BHCC Aged Care Coordinator with the preparation of project related documentation including project plans Undertake project administration activities including development of relevant documentation and registers such as issues and risks registers, communications plans and stakeholder management plans Assist with project tracking and monitoring including scheduling as requested Plan, coordinate and provide administrative support at project and related meetings, including preparation of agenda items, minute taking, preparation and distribution Ensure project documentation complies with established project guidelines, processes and procedures Establish and maintain a filing system for all communications and related projects Process and record project requisitions, purchase orders and invoices as required Regularly monitor and report on project related budgets Contribute to continuous improvement of business processes and systems to ensure effective delivery of outcomes. Undertake project review and analysis, relating to project issues as requested Compile regular and ad-hoc financial and analytical reports as requested Act as a first point of contact in the project team for internal and external customers, manage general enquiries and initiate action as required Plan, organise and priorities own work to ensure outcomes are met. Other Duties Demonstrate and uphold our values at all times. Ensuring confidentiality & cultural awareness is observed in the performance of duties. Comply with the Work Health and Safety policies and procedures at all times. Undertake continuing professional development as required to ensure job skills remain current. Attend/participate in out-of-hours meetings and functions as required. Participate in staff activities and processes. Identify and participate in continuous quality improvement opportunities. Actively participate in annual performance planning and review activities. Maintain a working knowledge of all equipment used in the office. Other duties as directed from time to time. Special Job Requirements 1) Screening Pre-employment screening, including criminal history, qualification check, working with children and referee checks, may be undertaken on persons recommended for employment. 2) Eligibility to work in Australia a. Australian citizen b. Permanent resident of Australia c. New Zealand citizen 3) Valid Driver License. On the occasions when you use a privately owned motor vehicle for workrelated purposes, the WPHN will pay a motor vehicle allowance on a per kilometer basis, according to our Policies and Procedures. 4) All conditions of employment are governed by the Health Professionals and Support Services Award ) It is expected that all staff read and adhere to the WPHN Code of Conduct, Policy and Procedures. Probation Employees who are appointed to WPHN may be required to undertake a period of probation appropriate to the appointment 4 P a g e

5 Selection Criteria Essential Tertiary qualifications in health, social science, IT or similar. Demonstrated experience in providing project support services, administration skills and an understanding of project management methodologies. Demonstrated experience in an administrative role for complex projects or programs. Sound interpersonal skills, a proactive approach together with well-developed verbal and written communications skills. Proven ability to work as an effective member of a team. Demonstrated experience in project management with analytical and problem solving skills. Well-developed planning and organisational skills and a demonstrated ability to manage multiple tasks, set priorities and meet tight timeframes. Excellent skills with Microsoft Office products including Project, Word, Excel, and PowerPoint. Sound financial management skills. Desired Community & interagency liaison skills & experience. Experience, or interest, working in the primary health care and/or non for profit industry. An understanding of the health issues affecting people in rural and remote areas and in particular Aboriginal communities. 5 P a g e

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