SONAR RESELLER TRAINING. Technical Training.. Slides 2 25 Sales Training. Slides 26 35

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1 SONAR RESELLER TRAINING Technical Training.. Slides 2 25 Sales Training. Slides 26 35

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3 System Requirements SONAR consists of a desktop agent and a host server where the database resides. Typically, we host data for smaller customers. Contact your sales rep if you need more information about hosting your own data. Data is transmitted via https in a governed stream and SONAR is optimized for dial up, so you should not experience any negative impact on resources or bandwidth. Desktop Requirements: Intel or AMD processor running at 733 MHz or faster, 128 Mb RAM (256 preferred), 20 Mb hard drive space [Agent = 2.5 Mb, average block list = 15 Mb] with Windows 2000, XP or Vista operating system Server Requirements: Dual Xeon or Opteron (Dual Core ok) CPU, 15 Mb 100 Mb/user/month file storage, 2 GB RAM, Windows Server 2003 with IIS, Index Services & MSMQ, MS SQL Server 2005 Standard Database (allow 25 GB for database file) and MS Outlook 2003

4 Installation Depending on your client s network architecture, different deployment methods are available. These include: Manual installation at each workstation Installation through remote desktop session Exe or MSI files including silent builds Active Directory (only for users with intact group policies and 25+ licenses) Third party silent installers for networked PCs. We have tested and can recommend a few solutions you can use to easily install SONAR and other software, and there are trial versions available as well.

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6 Centralized Reporting Console Viewing of data, updating of settings and report generation are all done from the centralized reporting console. Installs can also be completed here. The console is accessible from ANY computer with an internet connection. No special installations or additional licenses are required for the viewing workstation(s). You can create multiple administrators with different permissions and limit them to certain departments as well.

7 Products/Feature Overview There are 2 primary SONAR products available: SONAR Monitoring & Control Bundle , Webmail, IM & Chats Application monitoring & blocking Website monitoring & blocking Keystroke Logging Screenshot Capture SONAR Data Loss Prevention Bundle Attachment monitoring & blocking Document tracking Removable media monitoring & blocking

8 Additional Products For companies that only want to monitor and control internet use, Web Filtering is offered as a stand alone module. Web Filtering is also included in the Monitoring/Control Bundle. Laptop Cop, our stolen asset recovery and remote data deletion service is offered as a stand alone product. Anyone with laptops can benefit from this solution. DLP clients are often interested in it as well.

9 How the features work Monitoring & Control Bundle Website Filtering allows you to monitor all sites users visit and block sites in any combination of the following 4 methods: Block by word viewed or typed Block by category (we define these with the combination of an algorithm and handpicking and update them regularly) Blacklisting: Block by specific URLs Whitelisting: Block all internet access except allowed sites

10 How the features work Monitoring & Control Bundle Communications monitoring includes: Monitoring of all incoming and outgoing outlook, outlook express, yahoo, hotmail, gmail and aol & webmail. Attachment names are captured. Monitoring of instant messengers: yahoo, MSN and aol. Both sides of the IM are captured. Instances appear time stamped in the appropriate category under Recorded Data. Clicking on any of the instances will provide text details in the lower portion of the screen.

11 How the features work Monitoring & Control Bundle Screenshots may be taken in two ways: Desktop image triggered by an alert word. These can be the same alert words you set to show up as highlights in any other recorded data. These are unlimited. SmartCamera activity recording triggered by programs or websites. SmartCamera will only record the window corresponding to the trigger to reduce file size. You can set the interval and duration of SmartCamera screenshots and later watch them in succession as a slideshow, much like a video recording of the activity as it happens. These are limited to 1000 per license and can be purchased in addition as needed.

12 How the features work Attachment Capturing & Blocking Data Loss Prevention Bundle Screen the contents of attachments sent through and block based on configurable criteria Removable Media Monitoring & Blocking Block use of removable media (USB, flash drives, external hard drives, CDs, etc.) based on intelligent criteria Document Tracking See what files are moved, deleted, copied, renamed, etc.

13 How the features work Laptop Cop allows you to: Laptop Cop Start recording activity as soon as you know the laptop is stolen to see how the thief is using it Remotely retrieve files Destroy data remotely Utilize our recovery assistance to help get your laptop back

14 Recorded Data IM/Chat Once SONAR is installed, recorded activity will begin to populate into the appropriate categories beneath recorded data. Clicking on any instance will make details appear below. In this instant message, an alert word was present, so it s highlighted in the content. Clicking on related events will show us the screenshot taken when this alert word appeared.

15 Recorded Data IM/Chat Screenshot Since this screenshot was triggered by an alert word, it took an image of the entire desktop. We see the buddy list and can prove this person was sharing this information.

16 Recorded Data Screenshots This screenshot was triggered by this program being opened. The recording is only of the active window. If the user changes focus from the recording target window, SmartCamera will automatically stop recording to reduce file sizes and prevent the need to look through useless screenshots. When you access the screenshots category under recorded data, you can scroll through instances, then select one and click play slideshow for video like this.

17 Recorded Data Select other categories to add to the display here by using the dropdowns above the recorded data. View, delete, filter and sort data with these and with the red filter section of your console. contents appear as text in the lower portion of the screen, even for webmail. Stripping the traditional interfaces and reducing the data to text keeps file sizes small and the software running lean.

18 Recorded Data Keystrokes Keystrokes are grouped by program and date. Instances appear as headings in the upper right portion of the screen. Clicking on one will produce the formatted and unformatted data in the lower portion of the screen.

19 Recorded Data Websites All sites users visit will appear here. Click into any site to see specific visits. Sort and filter easily and quickly to report on a user, computer or department s web use.

20 Application Monitoring See how long a program is open (duration) AND how much of that time was active use of the program.

21 Reports/Exporting Turn any recorded data into a report. First filter data to pull up a user s activity, date set, department, etc. Use the export dropdown to select either detail or summary Export the report into pdf, image, excel, CSV, html or xml or print Pre configured graphical reports provide a quick overview of activity in each category

22 Settings Recording Options by Department Turn specific recording monitors on and off with these radio buttons. Quickly and easily assign users or computers to different departments. Change settings for entire departments at once. All users will appear in the unassigned department by default. Click on the blue settings hyperlinks to specify website blocking, program blocking, SmartCamera triggers and Alert Words.

23 Settings Screenshots by Application All the programs run after SONAR is installed will populate into your settings list for quick access. Here you can also set the interval and duration of screenshots.

24 Settings Blocking Application Profiles You can even schedule program blocking with different timeframes for different users.

25 Settings Account Access Here s where you can create different administrator logins with different permissions. You can also customize your hotkey sequence, used by your authorized administrators to disable recording or uninstall a license manually on thefly.

26 SONAR Reseller Sales Training

27 Why SONAR Comprehensive Saves budget by eliminating the need for multiple solutions Ease of Use Centralized reporting console, accessibility of data from any PC, real time reporting, easy deployments Smart Investment Extremely quick ROI with improved productivity, insurance for intellectual property, acts as a constant supervisor eliminating the need for additional salaries, stealth preserves morale Flexibility SaaS or host behind your firewall Benefits for every industry and department

28 With SONAR, you can: Improve productivity Prevent theft of intellectual property Help stop compliance violations Track inappropriate behavior Gather actionable evidence Reduce strain on IT & supervisors Create reports for management

29 When presenting monitoring/control for the first time to your client.. Explain that while anti virus, firewalls, spam filters, etc. defend against external threats, SONAR can protect them from internal vulnerabilities Highlight that a desktop agent is more effective than a network based solution or appliance since it works offnetwork and can t be circumvented Let them know that this is an easy, cost effective way to enforce multiple company policies Don t forget to offer your client a free SONAR evaluation!

30 Keep the industry & department in mind Since SONAR solves so many problems, it can help to point out the specific issues relevant to your clients and link them to SONAR benefits. Here are some examples: SONAR in the HR department Build termination cases, prove whether or not harassment is occurring and stop it SONAR for High Tech Make sure traveling employees aren t selling company information during a business trip SONAR for Schools Protect students from viewing objectionable content & using malicious software. Plus we offer educational discounts too!

31 Awareness Technologies Order Process Review our How to order SONAR guide and Pricing Model for Resellers on the Partner Extranet for step by step instructions Place an order with your SONAR sales rep Install SONAR for your client. Technical support is always available to you.

32 Lead Share Program You will be invited to participate in our Lead Share Program if you: Sell SONAR within your client base first Are prompt in your communications with us. Responding to new leads in a timely fashion is paramount to the success of our Lead Share Program.

33 Marketing We are happy to provide logos and product information for you to display on your website or in a newsletter. These are available on our partner extranet. If you have specific questions or need material you can t find on the extranet, contact your sales rep for assistance.

34 Technical Support Because we want to preserve the integrity of your relationship with your client, you will be expected to provide level one technical support to your customers. We will provide training and technical support to you at any time. How to get Technical Support: PHONE: option 2 support@awarenesstechnologies.com CHAT: visit our site and click any chat link Please report any bugs or issues you encounter.

35 Sales Support In addition to the materials in our partner extranet, your sales rep is always happy to assist you. Your sales contact is: Marianne Bland Toll Free x422 Local Fax Skype ID marianne.bland