Training in Malta. Showing you ways to maximise your profitability with your existing team.

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1 Training in Malta Showing you ways to maximise your profitability with your existing team. Customer Service Sales Call Centre Account Manager SEO & PPC Website Training New Customer Acquisition T M

2 Training people for bigger business! Do you want to increase your revenue by up to 20% this year, with the same cost structure and staffing levels? What actions can you take to make it a reality? Lets us work with you to build some real growth with your existing team. We have been spending 2012 preparing businesses of all sizes to maximise the client and customer opportunities. Clearly in a period of challenge it is the businesses that are most suited to exploit opportunities that will be most effective in bringing extra value. We are going to be helping to ensure that businesses are focusing on clients that their customers are motivated to spend money with them, increasing the spend per transaction and also maximising cross selling initiatives. What will we focus on for you? Web Presence Optimising your website to deliver more clients Customer Care skills Ensuring that your teams are fully utilising their skills to make sure the client experience is the best that you can offer each and every client contact. Sales Skills Ensuring that your teams have all the skills that they will need to optimise and increase the value of each client contact. New Business Motivate and advance new business opportunities. Help you to ensure a steady stream of new customers. Getting a competitive advantage Making sure that you obtain a clear competitive advantage in your sales sector and translating that into revenue. Making sure that our work pays for its self. If there is no benefit in a program it will be a waste of resource. Talk to us about what we have achieved for other businesses. Cost Effective We have made our programs very cost effective and accessible to businesses of all sizes. Our new half day developing skills courses allow you to get your key staff informed from just 79 per person, you can simply pay for what you need. Key Skills We have key skills courses that can be completed at your site or at one of our training locations. Customer service Sales Training Call Centre, Outbound and Telephone Training Objection handling and Effective Customer Question Handling SEO (Search Engine Optimisation) Training 2

3 All our courses are focused specifically on Maltese business doing business with local trade, export, foreign visitors and tourists to the Islands. We will look at the opportunities for added value and show in practical terms how to achieve them. Customer Service Training This course forms a good introduction into what customers expect, think but don t say and also how they respond to the way they are being treated. We will share good working practice and ideas from some of the top rated customer friendly businesses. Delegates will gain a valuable understanding on how Sales Training The course establishes the key elements of the sales engagement and why they are important. We will share well-developed techniques used by successful sales operations. Delegates will gain a valuable understanding on the selling and buying process and an introduction to increasing sales effectiveness and building self-confidence. Call Centre Telesales Training The course establishes the key elements of the Telesales engagement and why they are important. The course will cover the elements of what makes a really good sales call and an understanding on how customers react during the sales process. The course will be useful to anyone involved in selling on the telephone or making appointments. Delegates will leave with clear understanding of what is required to be successful making sales and influencing on the telephone. Objection Handlings dealing with customer questions The course establishes the common area of customer questions and objections and what is needed to deal with them effectively. The session is very interactive and allows delegates to question and discuss real life issues and develop effective strategies to deal with them. The course will be useful to not only sales and customer service staff, but, anyone who is in contact with Taylor Made Training and Coaching We would be delighted to provide additional training and coaching in a wide variety of commercial subjects. Please do not hesitate to contact us for further details, T M

4 Are you missing out on a significant new client base? Our SEO (Search Engine Optimisation) courses give you all the knowledge you will need to increase customers from your website marketing. Our courses are hands on & highly practical. SEO Search Engine Optimisation This is a series of modules that will help your team to understand and implement a website strategy that will bring targeted customers and clients to your business. SEO: Real working examples and case studies Our SEO training is highly practical and uses real case study data in this way your team can se exactly how great results can be obtained. We can share the success stories of other business that have benefited from our advice and training. SEO Courses that are right for you We can arrange foundation courses where your teams can obtain a useful heads up on the winning concepts of good SEO or a detailed 5 module intensive course that gives a highly detailed insight into the optimisation of web presence. Detailed SEO Course Information Topics Websites as Marketing Tools How Search engines work Keywords & Analysis Page Rank Link Building Social Network Integration Understanding the SEO Factors Monitoring & Reporting Understanding the competition Pay Per Click Advertising Methods 4

5 mdmello.com Clear, Practical and Cost Effective Business Training. Customer Service Sales Call Centre Account Manager T M Suite 8, San Roque, 33 Triq Hughes Hallet Sliema, Malta.

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