Introduction to Deutsche BKK

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1 Introduction to Deutsche BKK

2 Deutsche BKK Facts and figures 680,000 members 1,400 Employees 50 locations between Kiel and Freiburg Headquartered: Wolfsburg Based upon the number of its members, Deutsche BKK is counted among the 20 largest of more than 100 insurance providers.

3 Our service you can count on us. Guaranteed. Our members can reach us in 50 branches across Germany 24 hours a day by telephone or from 9.00 a.m. to 4.00 p.m on our english language service hotline via the internet and on our domestic and international health hotline Our members can count on service standards and service guarantees patient care consulting We support our members with a reminder service for preventive check-ups with advice in the case of errors in treatment with health information with employer services

4 Bestnoten für Qualität TOP grades for quality Our members appreciate our extensive services and benefits offering. Deutsche BKK has also become the statutory health insurance forerunner with its innovative care concepts. Annual health insurance rankings confirm: Outstanding health promotion offers Outstanding care management High quality of service

5 This is what our members have to say: 92% are happy and very happy 95% would choose Deutsche BKK again 95% would recommend Deutsche BKK 1 1) Source: Representative members survey from November 2009 (independent market research institute teleresearch Mannheim)

6 Expenditures on benefits Medicines and healthcare products 3% Dental treatment 5% Sickness allowance 5% Home nursing 2% Dental prosthesis 2% Travelling expenses 2% In 2009, we spent 2.6 billion euros on our members. With only 4.2% in administration costs, these expenses are below the average rate of all statutory health insurers. Hospital treatment 36% Medicaments 22% Medical treatment 23% Source: General report: Expenditures on benefits, January to October 2009 (in percent). Quelle: Gesamtbericht Leistungsausgaben Januar Oktober 2009 [Angaben in %]

7 Our Board of Directors: Health insurer s steering committee 15 representatives of insured persons and employees 12 employer representatives Alternating Chairpersons: Ralf Höhmann (Postbank AG, Chairman of the Works Council, Stuttgart branch, ver.di) Stefan Decher (Deutsche Post AG, Branch Manager, Brief Department, Mannheim)

8 New care strategy The highest priority is given to caring for our members in the event of sickness. This offer is enhanced by health promotions. Our service principle: Suitable care that fits all instead of financial benefits for a few. Our performance promise: The Deutsche BKK is a responsible health insurance provider that acts in the interest of those it insures and that offers specific solutions when they are needed.

9 Innovative forms of care Regional: Pilot project Ihre Gesundheitsassistentin (your health assistant) : personal on-site care for patients in Wolfsburg and Braunschweig Palliative medicine pioneer in Gifhorn: At home care for the terminally ill (adapted as a standard in Lower Saxony) Pilot project Wolfsburger Modell : free of charge HPV test for women over 30 Pilot project Tele EKG with the Wolfsburg clinical centre: pocket-sized device for patients suffering from cardiac irregularities. Germany-wide: CyberKnife in Munich: state-of-the-art radiation therapy for tumours that are difficult to access Health coaching: over the phone patient care by medical specialists for patients suffering heart insufficiency

10 Additional Services No co-payment for a large number of drugs Dental prosthesis offers: cost efficient dental prosthesis from abroad or Germany, comparison of dental prosthesis rates Homeopathic treatments on your insurance card Additional vaccinations, including but not limited to those against HPV, TBE, acute diarrhoea for infants, travel vaccinations BonusPlus for a healthy lifestyle (max. 150 euros yearly) 95% subsidised preventive classes (max. 75 euros) per course, two courses a year Assume costs for preventative medical check-ups: ExtraCheck for coronary cardiac disease ExtraCheck COPD/bronchial asthma ExtraCheck diabetes eyes ExtraCheck diabetes kidneys

11 Corporate Health Management Being the health insurance fund for large international corporations such as Deutsche Post DHL or Deutsche Telekom, we are counted among the major corporate health insurance providers. Ways in which we support corporate health management for employers: Series of lectures and seminars Health reports Health counselling Health initiatives JobFit seminars Health promotion Employer services

12 Know-how requires education: Specific training efforts The Deutsche BKK is a training company. Each year, we train about 25 young adults to become social security specialists. The Deutsche BKK supports the ongoing training of their employees and offers numerous courses. The Deutsche BKK is a shareholder of the Rotenburg an der Fulda BKK Akademie, where vocational and further educational seminars in the area of statutory health insurance for health insurance companies are held.

13 Work-Life balance: Family-friendly employers The Deutsche BKK is a member in the network Erfolgsfaktor Familie of the German Federal Ministry of Family Affairs, Senior Citizens, Women and Youth Flexible working hours Part time models, parental leave External employee support telephone in the event of personal problems Family service (cost-free referral to child care or care for family members who require it) Study room for parents and children in Wolfsburg and Stuttgart, similar solutions in the branch offices Company kindergarten in Stuttgart

14 This is worth looking at: Our press and public relations work Das Magazin Client magazine, quarterly dialog Food for Thought from the Deutsche BKK Publication on health politics, quarterly Press work continuously Seite 14

15 Contact Deutsche BKK Willy-Brandt-Platz Wolfsburg Customer advice Phone +49 (0) * As of November 1, 2010 *Free of charge from a German landline or mobile phone.

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