MILLEMIGLIA PROGRAM GUIDE

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1 MILLEMIGLIA PROGRAM GUIDE Last update 31 December 2013

2 MilleMiglia is the loyalty program offering benefits, special offers and numerous services dedicated exclusively to Alitalia customers. Enrolment is free of charge and may be effected on alitalia.com or by contacting the Alitalia local Office. Moreover, you are also entitled to a welcome bonus* of 2,000 miles and receive your personal card directly at home**. It is so simple to get awards! Miles are accrued by flying with Alitalia, Air One and its Airline Partners, by using the services of Commercial Partners adhering to the Program, or by shopping on Griffair, the on-board Alitalia boutique. You may redeem your miles by requesting Award Tickets to reach your favorite destinations or to fly in the height of comfort in Business Class. Besides, you also have the chance to become a member of the Alitalia Exclusive Clubs: Ulisse, Freccia Alata and Freccia Alata Plus, that represent a whole world of benefits and advantages. Each Club carries further benefits: access to the Lounges, waiting list priority, extra baggage allowance and much more. To join the Exclusive Clubs, you just have to accrue qualifying miles. The convenience of the Program is reconfirmed as miles are credited for all flights and for any fare purchased. Up to 300% of the miles for higher value tickets. * The welcome bonus is allocated whenever an operation is effected within 3 months of enrolment (a flight with Alitalia or its Airline Partners, or a transaction with the commercial Partners of the Program). ** Your personal card will be sent to you only after you have taken your first flight or you have used one of the services offered by the Program s Partners, and only if you have remembered to identify yourself as a MilleMiglia member, indicating your personal code. With its MilleMiglia Kids initiative, the MilleMiglia program rewards the globetrotting urge of its youngest passengers. If you have children over 2 and under 14 years of age, you may accrue miles on your account for all flights token by your children with Alitalia. To take part in this initiative, register your child s personal information on alitalia.com. If you are one of our most loyal customers, you may become a member of the Ulisse, Freccia Alata and Freccia Alata Plus Exclusive Clubs, which offer special services and exclusive benefits. You just have to accrue the necessary qualifying miles between 1 January and 31 December by flying with Alitalia, Air One, one of the SkyTeam Alliance companies or by using the other Partners services, wherever specifically indicated. The actual miles you need are: 20,000 qualifying miles to join the Ulisse Club 50,000 qualifying miles to join the Freccia Alata Club 80,000 qualifying miles to join the Freccia Alata Plus Club Otherwise, you may join Exclusive Clubs on the strength of the number of qualifying flights* you have token in the course of the year with Alitalia, Air One or the SkyTeam Partners. The actual number required is: 30 qualifying flights to join the Ulisse Club 60 qualifying flights to join the Freccia Alata Club 90 qualifying flights to join the Freccia Alata Plus Club Those customers who, for at least 10 consecutive years, have continued to hold the most prestigious status of the Program (Freccia Alata until 2007; Freccia Alata Plus since 2008) thanks to their reaching the standard qualifying miles requirement, will be entitled to Freccia Alata Plus Club Membership Per Sempre, that is to say, Freccia Alata Plus membership status with no time limit and exclusive services over and above those normally contemplated by the standard Freccia Alata Plus Club. * Flights at rates which give the right to qualifying miles are considered qualifying. 2

3 Exclusive Club members, according to which Club they belong to, are entitled to an Exclusive Bonus each time they fly with Alitalia or the SkyTeam Alliance Partners: Ulisse Club: Exclusive Bonus of 25% extra miles Freccia Alata Club: Exclusive Bonus of 50% extra miles Freccia Alata Plus Club: Exclusive Bonus of 100% extra miles The Exclusive Bonus will be awarded on all flights effected in a booking class with entitlement to mileage accrual (excluding any promotions) and is calculated on the miles credited for each flight in Classica - Economy Class (the maximum mileage on which the Exclusive Bonus may be applied is the mileage entitlement relating to the booking classes K, V and T). Miles accrued with the Exclusive Bonus do not qualify for joining the Alitalia Exclusive Clubs. The Exclusive Bonus will be credited only when status has been confirmed in the Alitalia systems. For full details on Exclusive Club benefits, see the charts: EXCLUSIVE CLUB BENEFITS Access to the Freccia Alata Alitalia Lounges Access to the VIP SkyTeam Lounges Waiting list priority 1 Check-in at Business Class desks 2 Purchase of single admission ticket or Lounge Card Dedicated Telecheck-in Purchase of single admission ticket or Lounge Card --- Complimentary excess baggage -- Exclusive Bonus % 50% 100% Free transport of 1 item of sports equipment baggage (golf, ski, surf, etc.). --- Dedicated Customer Services ---, with direct, with direct operator access operator access Reservations guaranteed up to 24 hours before departure for full fare (Y) Economy Class tickets on long haul flights Priority for boarding Priority baggage claim 4 Preferred seating Preferred access to security check points Freccia Alata Card foryou to give as a gift Business foryou 5 (see regulations for details) --- Free Free Free Confort Seat Post-flight customer service Program Partners benefits --- SkyPriority --- Executive Service Elite Status guaranteed one year Transferring qualifying miles to the next year --- Unlimited Unlimited Unlimited 1 - For reservations on Alitalia flights; for check-in on Alitalia flights. 2 - On Alitalia flights. 3 - On Alitalia and Skyteam Partner flights 4 - For Alitalia flights, only to Rome Fiumicino and Milan Linate. 5 - For Ulisse Club Members, up to 2 upgrades for a medium-haul international flight from Classica - Economy Class to Ottima - Business Class. For Freccia Alata Club Members, up to 4 upgrades from Classica - Economy Class to Classica Plus - Premium Economy Class or to Ottima - Business Class. For Freccia Alata Plus Club Members, up to 4 upgrades from Classica - Economy Class to Classica Plus - Premium Economy Class or to Ottima - Business Class; or from Classica Plus - Premium Economy Class to Magnifica Business Class. Freccia Alata Plus Club Members can request also up to 2 upgrade from Classica - Economy Class to Magnifica - Business Class. 3

4 FRECCIA ALATA PLUS CLUB MEMBERSHIP PER SEMPRE REGULATIONS PARTICIPANTS The initiative is available to Freccia Alata Plus Members who have reached the standard confirmation thresholds for 10 consecutive years for the Freccia Alata Plus (since 2008) and Freccia Alata (in the years prior to 2008) Clubs, whether in miles or in flights. The customers must therefore meet the following criteria: They must have been Freccia Alata Plus members since 2008, must have reached the required threshold in qualifying miles for Freccia Alata Plus status (80,000 qualifying miles in one calendar year), or else the threshold of qualifying flights (90 eligible routes in one calendar year, since 2010), and must have maintained their Freccia Alata Plus status throughout the subsequent period; They must have reached the standard thresholds for Freccia Alata status eligibility for the years prior to Customers who meet the initiative s participation requirements will receive an or hard copy notice from Alitalia confirming their inclusion in the Freccia Alata Plus Per Sempre Club. BUSINESS foryou REGULATIONS Ulisse Club Business ForYou is restricted to Ulisse Club Members. Members can take advantage of this promotion for the entire duration of their Ulisse Club memberships. Each Ulisse Club member benefits from up to 2 upgrades to Ottima - Business without additional costs or offer this opportunity to someone else. Within the benefit s period of validity, each Member may request to switch to Ottima-Business class for one round-trip flight or for two individual segments (legs). In order to take advantage of this promotion, the member must be in possession of a valid ticket in booking class Y, B, M or H (for Classica - Economy tickets) for a medium-haul international flight operated by Alitalia. This benefit may be used by the member or by someone indicated by the member (provided this person owns an Economy ticket for the classes in question). The benefit must be requested to the dedicated Customer Service in Italy or at an Alitalia office for clients residing abroad, by the owner of the Ulisse card. The request can be submitted up to 3 days prior to your flight, and must be requested n o later than the expiry of the benefit itself. The onboard seats reserved for this promotion are limited, and standby passengers will not be accepted. After having confirmed the Member s reservation of a superior travel class, the itinerary and/or date and/or beneficiary of the ticket cannot be changed. The miles earned on the flights taken in Ottima-Business Class thanks to this promotion are those which are foreseen by the Classica - Economy class actually purchased. Switching from Classica-Economy Class to Magnifica-Business Class or Classica Plus-Premium Economy Class, or from Classica Plus-Premium Economy Class to Magnifica-Business Class. Is not permitted upgrade from Classica - Economy Class to Magnifica - Business Class or from Classica - Economy Class to Classica Plus - Premium Economy Class, or from Classica Plus - Premium Economy Class to Magnifica - Business Class. 4

5 Freccia Alata Club This initiative is exclusively reserved to members of the Freccia Alata Club. Members may take advantage of this benefit for the entire duration of their Freccia Alata Club membership. Each Freccia Alata Club member benefits from 4 upgrades that are valid for one year. Each member may request an upgrade to the upper class for a return flight or for two single flight segments, during the period in which this benefit is valid. One upgrade must be used for each flight segment. To take advantage of this benefit, it is necessary to hold a ticket in the booking classes Y, B, M and H (Classica Economy Class) for international medium-haul flights or international longhaul flights operated by Alitalia). Beneficiary of this service is the member himself and/or a person designated by him (who nevertheless must hold a ticket in Classica Economy Class issued in one of the abovementioned booking classes); in any case, it must be requested by the Freccia Alata Card holder by contacting the dedicated Customer Service in Italy or the Alitalia office for Customers resident abroad. Such a request must be presented up to 3 days prior to the flight and, in any case, within and no later than the expiry date of the benefit. Seats reserved on board for this initiative are limited and no waiting list is allowed. Once an upgrade to an upper class has been confirmed to the member, no further changes of itinerary and/or date and/or beneficiary are permitted. The mileage accrual relating to the flight token in a superior class thanks to this initiative is equivalent to that relating to the Classica Economy Class actually purchased. It is not possible to get an upgrade either from Classica - Economy Class to Magnifica - Business Class, or from Classica Plus - Premium Economy Class to Magnifica - Business Class. Freccia Alata Plus Club This initiative is exclusively reserved to members of the Freccia Alata Plus Club. Members may take advantage of this benefit for the entire duration of their Freccia Alata Club membership. Each Freccia Alata Plus member benefits from 4 upgrades that are valid for one year. Each member may request an upgrade to the upper class for a return flight or for single flight segments, during the period in which this benefit is valid. To get an upgrade from Classica Economy Class to Ottima Business or Classica Plus Premium Economy Class it is necessary to use an upgrade for each flight segment. To upgrade from Classica Economy Class to Magnifica Business Class it is necessary to use 2 upgrades for each flight segment. To upgrade from Classica Plus Premium Economy Class to Magnifica Business Class it is necessary to use an upgrade for each flight segment. To take advantage of this benefit, it is necessary to hold a ticket in the booking classes Y, B, M and H (Classica Economy Class) to upgrade to the upper class, or a ticket in booking class P (Classica Plus Premium Economy Class) to upgrade to the Magnifica Business Class. Beneficiary of this service is the member himself and/or a person designated by him (who nevertheless must hold a ticket in Classica Economy Class or in Classica Plus Premium Economy Class issued in one of the above-mentioned booking classes); in any case, it must be requested by the Freccia Alata Plus Card holder by contacting the dedicated Customer Service in Italy or the Alitalia office for Customers residing abroad. Such a request must be presented up to 3 days prior to the flight and, in any case, within and no later than the expiry date of the benefit. Seats reserved on board for this initiative are limited and no waiting list is contemplated. Once an upgrade to an upper class has been confirmed to the member, no further changes of itinerary and/or date and/or beneficiary are permitted. The mileage accrual relating to the flight token in a superior class thanks to this initiative is equivalent to that relating to the class actually purchased. 5

6 The following is an example of the miles you can earn, as a member of our Exclusive Clubs, when flying Rome to Palermo: Booking Class Rome - Palermo (distance covered in miles < 500) Miles for the flight Club Memberdhip Exclusive Bonus Total miles O, L, G, W, R 100* N, S, Q, X 250 K, V, T 500 M, H 750 B Y * Not qualifying miles Ulisse Freccia Alata Freccia Alata Plus Ulisse Freccia Alata Freccia Alata Plus Ulisse Freccia Alata Freccia Alata Plus Ulisse Freccia Alata Freccia Alata Plus Ulisse Freccia Alata Freccia Alata Plus Ulisse Freccia Alata Freccia Alata Plus

7 EARNING MILES Communicate your MilleMiglia code each time you book a flight or use a service provided by a Program Partner and your miles will be automatically credited. If you book an Alitalia flight online, remember to enter your code in the specific field. And don t forget to show your MilleMiglia membership card at the airport and whenever you use a Partner s service. In the event of any missing miles relating to Alitalia flights with an electronic ticket, you may present an online request for these to be credited using the service Request miles online. This service is applicable to flights made at least 7 days beforehand but no earlier than 4 months before the date on which the credit request is submitted. If there are flights relating to Alitalia Partner with paper tickets: please send us a copy of your boarding pass and ticket, with your name and the MilleMiglia code, within 4 months from the date of the flight, you can do it: - By at - Fax it to the number By mail: at Alitalia MilleMiglia, PO Box 10371, ROMA In the case of missing miles relating to operations effected with commercial Partners, credit requests must be forwarded directly to the Partner concerned, who will then proceed to transmit the credited miles to Alitalia. For missing miles regarding purchases on board Boutique, send us your request enclosing receipts for the purchase made with your name and the MilleMiglia code, you can do it: - By at - Fax it to the number By mail: at Alitalia MilleMiglia, PO Box 10371, ROMA EARNING MILES WITH With Alitalia you earn miles based on the distance traveled and the class of service booked. Earn more with higher value tickets: up to triple miles for international flights in Ottima or Magnifica - Business Classes and with a Full Fare Economy class ticket on domestic flights within Italy. And on Rome Fiumicino-Milan Linate (and vv.) flights you earn more miles, from a minimum of 750 miles to a maximum of 2,000 qualifying miles. 7

8 SERVICE CLASS CLASSICA-ECONOMY Booking class O, L, G, W, R N, S, Q, X K, V, T M, H B Y DOMESTIC FLIGHTS Distance travelled < = 500 miles Distance travelled > 500 miles 100 miles 250 miles 500 miles 750 miles 1,000 miles 1,500 miles 100 miles 50% of 100% of 150% dof 200% of 300% of Table valid from January 1 st, 2013 until January 31 st, 2014; table valid for all Alitalia domestic flight with the exception of Rome Fiumicino - Milan Linate flights. ROME FIUMICINO MILAN LINATE FLIGHTS SERVICE CLASS Booking class Rome Fiumicino - Milan Linate L, X, O, W, G, R, Q, S CLASSICA-ECONOMY EASY N, T, V K, M, H B, Y I, D, E C 750 miles 1,000 miles 1,250 miles 1,500 miles Table valid from January 1 st, 2013 until January 31 st, Miles earned are qualifying to gain access or renew the membership in the Exclusive Clubs. CLASSICA - ECONOMY COMFORT 1,750 miles 2,000 miles INTERNATIONAL MEDIUM HAUL FLIGHTS SERVICE CLASS CLASSICA-ECONOMY OTTIMA-BUSINESS Booking class Distance travelled < = miles Distance travelled > miles R, O N, S, Q, L, X, W, G K, V, T M, H B Y J, C, D, I, E 100 miles 500 miles 1,000 miles 1,500 miles 3,000 miles 100 miles 50% of 100% of 150% of 300% of Table valid from January 1 st, 2013 until January 31 st, SERVICE CLASS Booking class R CLASSICA - ECONOMY N, S, Q, L, X, W, O, G CLASSICA PLUS PREMIUM ECONOMY MAGNIFICA BUSINESS K, V, T M, H B Y P, A J, C, D, I, E INTERNATIONAL LONG HAUL FLIGHTS Distanza percorsa > miglia 100 miles 50% of 100% of 150% of 200% of 300% of Table valid from January 1 st, 2013 until January 31 st, You can earn miles from 1st January to 31st December on all Alitalia flights and classes with the exception those for which a credit is recognized less than or equal to 100 miles. We consider qualifying flights as all the flights flown in a specific class eligible for the accrual of miles; for example all the classes which will enable you to join or renew your Exclusive Clubs membership. No miles will be credited if you are using a bonus ticket or a bonus class upgrading. In case of purchase of Paid Upgrade, or Upgrade Award, the miles earned for the flight will be those related to the original fare Economy purchased by the customer. Miles are calculated based on the IATA TPM (Ticketed Point Mileage). Round-trip flights are considered as two separate segments. 8

9 EARNING MILES WITH The new Air One, Alitalia s smart carrier, offers domestic and international destinations from Milan Malpensa, operated by new A320 aircraft. Air One is part of MilleMiglia Program: you can accrue miles* based on the distance travelled and the class of service booked. FARES GO SMART VALUE Booking class R, L, W, X, D, I, Z T, V, K, H, A, N, S, E, Q, U Y, B, M Flights within Italy Flights from Italy to Europe (and vv.) miles 500 miles Flights from Italy to: Tunis, Instanbul, St. Petersburg, Kiev (and vv.) miles 1,000 miles Table valid from January 1 st until October 31 st Miles earned are qualifying to gain access or renew the membership in the Exclusive Clubs. Fixed miles amount calculated according to the destination and the fare purchased. Round-trip flights are considered as two separate segments. * For all flights not included in the above mentioned tables, operated by Alitalia with Air One aircraft, please refer to the accrual table valid on Alitalia flights. FARES GO SMART Flights within Italy miles International Flights miles Table valid form November 19th, 2013 until April 30th, Miles earned are qualifying to gain access or renew the membership in the Exclusive Clubs. 9

10 EARNING MILES WITH SkyTeam is a leading global Alliance made up of Alitalia and other 18 Partner Airlines. With SkyTeam you earn miles based on the distance traveled and the class of service booked. Miles earned with SkyTeam Partners allow you to access or renew the membership in the Exclusive Clubs. Booking Class <= 500 miles > 500 miles L, N, Q, W, U 250 No miles credited for the following booking classes: O, X, E, Z, G, R. * Miles are calculated according to IATA TPM (Ticketed Point Mileage). Economy Miles to be credited* All other classes Business All classes % of 150% of Booking classes Journeys up to 500 miles Journeys over 500 miles T, E, N, V, A, R, G % of Economy Table valid for flights from 5 December No miles credited for the following booking classes: O, F, Z, X, P. * Miles are calculated according to IATA TPM (Ticketed Point Mileage). Miles flown Miles to be credited* Class Club Economy Business Y, B, M, U, K, H, L, Q I, W, S J, D, C % of 150% of Booking Class <= 500 miles > 500 miles Miles to be credited* Economy Business N, R,V, W Y, B, M, U, K, H, Q, T, E, L J, C, D % of 150% of No miles credited for the following booking classes: G, F, I, Z, O, A, P, S, X. * Miles are calculated according to IATA TPM (Ticketed Point Mileage). Table valid for flights from 1 October Booking Class <= 500 miles > 500 miles V, H 250 Economy 50% of 150% of No miles credited for the following booking classes: A, G, P, Q, Z, O, X, W, F, N, S, R, T, U, I. * Miles are calculated according to IATA TPM (Ticketed Point Mileage). Miles to be credited* Business Y, B, M, L, E, K J, C, D

11 Economy Miles to be credited* Premium Economy Business/First Booking Class Within France and Italy <= 500 miles Within France and Italy > 500 miles Other flights <= 750 miles Other flights > 750 miles Booking Class <= 500 miles > 500 miles K, H, L, Q, T % of K, W, V, R, Q, H, N, T % of % of No miles credited for the following booking classes: E, G, N, O, R, V, X. * Miles are calculated according to IATA TPM (Ticketed Point Mileage). Economy No miles credited for the following booking classes: E, O, S, L, X, U, I, G, A. * Miles are calculated according to IATA TPM (Ticketed Point Mileage). Y, B, U, M A, S, W I C, D, J, Z P ,125 1,125 1,500 1,500 50% of 100% of % of 150% of 150% of Miles to be credited* Business First Y, B, T D, J, C, Z F % of 1, % of 200% of 200% of 150% of Booking Class <= 500 miles > 500 miles 1 L, N, R, S, V, T, K % of Economy No miles credited for the following booking classes: A, G, U, X, Q, Z, O. 1. It is possible to earn mile also with flights of the associate company Shanghai Airlines. * Miles are calculated according to IATA TPM (Ticketed Point Mileage). Miles to be credited* Business/First Y, B, E, H, M, W F, P, C, J, D, I % of Booking Class <= 500 miles > 500 miles K, U, L, Q, E, V 250 Economy 50% of Miles flown Table valid for flights from 27 October No miles credited for the following booking classes: Z, R, G, T, N * Miles are calculated according to IATA TPM (Ticketed Point Mileage). Miles to be credited* Business 125% of First Y, B, M, H, W, S J, C, D, I F, A, P % of 11

12 Booking Class G, U, L, X, Q, A Economy Miles to be credited* Business Y, M, B, H, K, T J, C, D Within the Czech Republic <= 750 miles > 750 miles 50% of 200% of No miles credited for the following booking classes: E, R, Z, V, N, S, W, O, I. * Miles are calculated according to IATA TPM (Ticketed Point Mileage). Booking Class <= 500 miles > 500 miles L, T, U, X, V, E 250 No miles credited for the following booking classes: N, O, R, W * Miles are calculated according to IATA TPM (Ticketed Point Mileage). Economy Miles to be credited* Business/First Y, B, M, S, H, Q, K F, P, A, G, J, C, D, I, Z % of 150% of Booking Class <= 500 miles > 500 miles Miles to be credited* Economy Business All other classes All classes % of No miles credited for the following booking classes: D, G, V, X, W. * Miles are calculated according to IATA TPM (Ticketed Point Mileage). Booking Class Within the Netherlands and Italy <= 500 miles Within the Netherlands and Italy > 500 miles Other flights <= 750 miles Other flights > 750 miles Miles to be credited* Economy Business K, Q, H, L, T 250 Y, U, B, M 500 J, C, Z, D, I % of 150% of ,125 50% of 150% of No miles credited for the following booking classes: E, N, X, R, G, V, W, O. * Miles are calculated according to IATA TPM (Ticketed Point Mileage). 12

13 Booking Class <= 500 miles > 500 miles Booking Class <= 500 miles > 500 miles H, E, K % of H, T, L, Q % of Economy Economy Miles to be credited* Business Miles to be credited* Business/First Y, K, B, M, U Table valid for flights from 27 October No miles credited for the following booking classes: R, X, A, G, O, W,S, E, N, V. * Miles are calculated according to IATA TPM (Ticketed Point Mileage). First Y, W, B, M J, C, D, I, Z R, P, F % of Table valid for flights from 27 October No miles credited for the following booking classes: R, X, A, G, O, W,S, E, N, V. * Miles are calculated according to IATA TPM (Ticketed Point Mileage). 150% of J, D, Z, C, I 150% of Classi di prenotazione <= 500 miles > 500 miles B, M, K, H, T, Q, X, V, L % of Economy No miles credited for the following booking classes: S, Z. * Miles are calculated according to IATA TPM (Ticketed Point Mileage). Y, W, O Miglia accreditate* Business/First J, C, I, F, P, A, R, D % of Booking Class <= 500 miles > 500 miles L, Q, N, T, R, H, G, V % of Economy Miles to be credited* B, M, K, U Y % of Table valid for flights from 27 October No miles credited for the following booking classes: X, E, O, S * Miles are calculated according to IATA TPM (Ticketed Point Mileage). First C, D, J, I 1, % of Booking Class <= 500 miles > 500 miles H, L, Q, T % of Economy Miles to be credited* Business Z, Y, W, S, B, M C, J % of No miles credited for the following booking classes: X, O, P, R, U, V, N, A, E, F, D, T, I. * Miles are calculated according to IATA TPM (Ticketed Point Mileage). Booking Class <= 500 miles > 500 miles N, Q, K, V % of Economy Miglia accreditate* Business Y, B, L, M J, C, D, I % of Table valid for flights from 27 October No miles credited for the following booking classes: E, G, O, R, S, U, W, X, Z, T, H. * Miles are calculated according to IATA TPM (Ticketed Point Mileage). First P, F, A % of 13

14 EARNING MILES WITH Alitalia s partnership agreement with Etihad Airways, Jet Airways, Malaysia Airlines and Qantas enables you to reach beautiful destinations, and to earn miles valid for Award Tickets. Miles earned with these Partners are not valid for joining or renewing membership in the Exclusive Clubs. Booking Class <= 500 miles > 500 miles E, M, K, Q, V, U, L % of No miles credited for the following booking classes: O, Z, I, N, S, X, T. * Miles are calculated according to IATA TPM (Ticketed Point Mileage). <= 500 miles > 500 miles Economy Economy Miles to be credited* Business Y, B, H C, D, J, W % of Miles to be credited* Business First F, A, R 1, % of Booking Class G, L, M, V, S W, R, T, Y, B, H, K J, C, D, I F, A 50% of First % of 150% of No miles credited for the following booking classes: P, U, E, Z, X, N, O, Q. * Miles are calculated according to IATA TPM (Ticketed Point Mileage). Booking Class Economy Miles to be credited* Business S N, L, Q Y, M, T, U C, J, Z, I, P First F, A <= 500 miles ,000 > 500 miles 50% of 75% of 150% of 200% of No miles credited for the following booking classes: K, H, V, O, W, R, X, D, G. * Miles are calculated according to IATA TPM (Ticketed Point Mileage). Booking Class <= 500 miles > 500 miles K, M % of Economy Y,B, H Miles to be credited* Business C, J, D, Z % of First F, A % of No miles credited for the following booking classes: L, V, S, N, Q, O. * Miles are calculated according to IATA TPM (Ticketed Point Mileage). 14

15 EARNING MILES WITH S The many Commercial Partners adhering to the MilleMiglia Program allow you to accrue miles while enjoying exclusive benefits. We remind you that not all the commercial offers and fares contemplate the accrual of miles. To find out about the conditions in force regarding the granting of miles and any problems relating the crediting of miles, we invite you to contact Partners directly. Hotels The world s leading hotel operator and market leader in Europe, Accor operates in 92 countries with more than 3,500 hotels and 440,000 rooms. In Italy, it provides an extensive offer including 8 brands (Sofitel, Pullman, MGallery, Novotel, Mercure, Adagio, ibis and ibis Styles), for a total of over 60 hotels ranging from luxury to economy. In order to earn miles, it is necessary to enroll in Le Club Accorhotels, the Accor hotel loyalty program. You will earn Le Club Accorhotels points by staying at more than 2,500 hotels and you will be able to convert them into Alitalia miles as follows: 2 Le Club Accorhotels points = 1 mile You will earn 2 Le Club Accorhotels points for every Euro or Dollar spent at Sofitel, Pullman, MGallery, Novotel, Suite Novotel, Mercure, Adagio hotels and at Thalassa sea & spa institutes and 1 Le Club Accorhotels point for every Euro or Dollar spent at ibis and ibis Styles brand hotels¹. Le Club Accorhotels points will be earned on the overall spending, including additional services such as meals taken in the hotel restaurant during your stay or spa services². The enrollment in Le Club Accorhotels program is free. If you are not a Le Club Accorhotels member yet, enroll in the program on the web page and your Le Club Accorhotels points will be automatically converted into Alitalia miles after each stay. If you are already a Le Club Accorhotels member, visit the web page follow the steps described and you will have your Le Club Accorhotels points automatically converted into miles after each stay. For reservations, claims or questions visit euro spent = 2 Le Club Accorhotels points at Thalassa sea & spa institutes for stays at a Sofitel, Pullman, MGallery, Novotel, Suite Novotel or Mercure brand hotel. 1 euro spent = 1 Le Club Accorhotels point at Thalassa sea & spa institutes for stays at an ibis or ibis Styles brand hotel. See the list of participating hotels on Le Club Accorhotels section. 2. See terms and conditions on Le Club Accorhotels section. Atahotels is a prestigious Italian hotel chain with over 40 years of experience in the hospitality: 22 hotels among Resorts, Business Hotels and Aparthotels. With Atahotels earning miles is easy. Just stay in one of the hotel chain and mention your MilleMiglia card number at time of check-out. You can earn: 500 miles for every stay in one of the Business Hotels and Aparthotels of the chain. 1,000 miles for every stay in one of the Resorts and 5 star hotels of the chain. For reservations contact the Customer Service: or send an to For information Visit the Official site. Best Western is the most extensive hotel chain in the world, and a leader in Italy, where it boasts more than 170 three-star and four-star hotels. To earn miles you must be a member of the Best Western Rewards, Best Western s loyalty program. You can earn: 250 miles for each stay in any one of 4,000 hotels located in 90 countries worldwide 500 miles for each stay in any Best Western hotel in Italy For information and reservations visit the website For Ulisse, Freccia Alata and Freccia Alata Plus Members, in Italy only: late check-out, subject to hotel availability free room upgrade in Italy subject to hotel availability at the time of check-in For information and reservations contact the number or visit 15

16 If you are a member of the Hilton HHonors and MilleMiglia program, you can earn both HHonors Points and MilleMiglia miles for all stays within the Hilton Worldwide portfolio of brands, as outlined below: 600 miles per stay at qualifying rates at the following hotels: Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Hilton Hotels & Resorts, DoubleTree by Hilton, Embassy Suites Hotels, Hilton Garden Inn, Home2Suites by Hilton, Hilton Grand Vacations 120 miles per stay at qualifying rates at: Hampton Inn Hotels, Homewood Suites by Hilton The Hilton HHonors Event Bonus Program 1 mile will be awarded for each US dollar (or equivalent in other currency) spent in organizing events (meetings, conferences, parties, etc.) at participating hotels of: Hampton Inn, Hampton Inn & Suite by Hilton Hotels & Resorts, Doubletree by Hilton, Embassy Suites, Hilton Garden Inn, Conrad Hotel & Resorts and Waldorf Astoria Hotels & Resorts. The minimum expense for earning miles is US$ 1,000 (or equivalent in other currency), and a maximum of 100,000 miles can be earned. For more information and for conditions that apply to this program, please consult HiltonHHonors.com/eventbonus; Signing up for the Hilton HHonors Program is free; and Hilton HHonors is the only hotel rewards program that allows you to earn points and miles on the same stay. Hilton HHonors offers stays with no blackout dates and award stays in more than 3,800 hotels worldwide. For Reservations and information, or to learn more about the HHonors programme and enrol, please contact us at , or visit us on the web at IHG includes more than 4,500 hotels locations worldwide, with these brands: InterContinental Hotels & Resorts, Crowne Plaza Hotels & Resorts, Hotel Indigo, Holiday Inn Hotels & Resorts, Holiday Inn Express, Staybridge Suites and Candlewood Suites. With Priority Club Rewards, IHG s loyalty Program, you can earn miles with every qualifying stay: 600 miles at InterContinental, Crowne Plaza, Hotel Indigo, 500 miles at Holiday Inn, Holiday Inn Express, Hotel Indigo, Staybridge Suites and Candlewood Suites For Ulisse, Freccia Alata e Freccia Alata Plus members only: late check-out at 14.00, subject to availability For extended stay earnings, member will earn 500 miles per stay. In order to earn miles, a Priority Club Rewards membership is required. You can also convert Priority Club Rewards points into Alitalia miles as follows: 10,000 Priority Club points = 2,000 miles For information, Priority Club Service Center +44 (0) Booking: 44 (0) or visit to find the telephone number to a local booking center. For additional details member may always visit website at: 16

17 Marriott has over 3,700 hotels in 74 countries and territories worldwide. To earn miles you must be a member of Marriott Rewards. Within your Marriott Rewards profile, you must have your earning preference set as Miles/other programs and select Alitalia as your preferred airline. Additionally, you must add your MilleMiglia card number to your profile. For each stay at selected rates: 2 miles for each US dollar spent (on qualifying hotel charges) at JW Marriott ; Autograph Collection, Renaissance Hotels, Marriott Hotels & Resorts and Marriott Vacation Club 2 miles for each US dollar spent (on room rate only ) at The Ritz-Carlton and EDITION SM and Gaylord Hotels 1 mile for each US dollar spent (on room rate only) at AC Hotels by Marriott, Courtyard by Marriott, Fairfield Inn & Suites by Marriott, SpringHill Suites by Marriott, Residence Inn by Marriott, TownePlace Suites by Marriott and Marriott Executive Apartments Visit alitalia.com to know the list of the hotels. If you wish, you can convert Marriott Rewards points into Alitalia miles: 10,000 Marriott Rewards Points = 1,500 miles 20,000 Marriott Rewards Points = 3,500 miles 30,000 Marriott Rewards Points = 7,000 miles 70,000 Marriott Rewards Points = 17,500 miles 140,000 Marriott Rewards Points = 35,000 miles HOLIDAY OWNERSHIP Marriott Vacation Club s Holiday Ownership concept allows you to vacation in one or all of 53 resorts around the globe, including Europe, for more information visit Marriott Vacation Club or call (International Freephone) or +44 (0) (standard rate). For information contact (toll-free from Italy) or (from abroad) or visit the Marriott Rewards Customer Service website With more than 390 hotels in 26 countries across Europe, America and Africa, NH Hotels offers you an extensive selection of establishments regardless of whether your stay is for business or pleasure. You can earn: 150 miles per night at NH Express 200 miles per night at NH Hoteles 250 miles per night at NH Collection Miles will be granted for Official and Corporate Rates (reduced or promotional rates are not included). For information and reservations, phone number (Europe) or (rest of the World) Visit the website for a list of the Hotels included in the MilleMiglia Program and to know the number of miles earned for your hotel stays. To verify the number of miles earned for your hotel stays, you can send an to Starhotels is an Italian hotel group with 22 hotels located in exclusive destinations. There are seventeen 4 star hotels in Italy and five luxury Collezione hotels in the beautiful cities of New York, Paris, Milan, Venice and Trieste. Each hotel reflects the spirit of the city and the Italian love of art, culture and gastronomy. You can earn 250 miles for any stay in Italy and Paris. For reservations and information contact: Tool Free from Italy, France, Germany, UK, Spain ; from other countries T or visit the website 17

18 Starwood Hotels & Resorts has over 1000 properties in almost a 100 countries. You can earn miles with Starwood Hotels & Resorts based on total amount paid at check-out: Starwood Preferred Guest : 2 miles per each U.S. dollar spent Gold Preferred Guest and Platinum Preferred Guest members: 3 miles per U.S. dollar spent The accrual system is valid for stays at qualifying rates at the following participating hotels: Sheraton Hotels & Resorts, Four Points by Sheraton, Le Méridien, Aloftsm, Elementsm, St. Regis Hotels & Resorts, The Luxury Collection, W Hotels and Westin Hotels and Resorts worldwide. In order to earn miles, you will first need to become a member of Starwood Preferred Guest, Starwood s own loyalty program. If you are not a member yet, please sign up on SPG.com/moremiles, at hotel check in desk, or by calling the SPG Customer Contact Center and request to earn Alitalia miles. If you are already Starwood Preferred Guest member, you need to update your accrual profile directly at SPG.com/moremiles, at hotel check in desk, or by calling the SPG Customer Contact Center, requesting to earn Alitalia miles. As both a Starwood Preferred Guest member and a MilleMiglia member, you can still convert Starpoints into Alitalia miles, you can still convert Starpoint points into Alitalia miles, as the at the following ratio: 1 Starpoint point = 1 mile. When Starpoints are transferred to a frequent flyer account, both accounts must be in the same name otherwise the airline will reject the transfer. This is for the member s protection so that no unauthorized transfers may occur. Please keep in mind that only one airline transfer transaction per member, per airline program, is permitted within a 24-hour period. For information and reservations contact Direct Dial Numbers: Japanese: , Cork: , Singapore: , Italy: Free Number Visit the websites and UNA Hotels & Resorts, ambassador of Italian hospitality, with 31 hotels throughout the country, offers its guests the opportunity to enjoy the special atmosphere of Italy s major cities: UNA Hotels, stylish city-centre hotels; UNA Resorts, sophisticated and historic dwellings located in the natural surroundings of the countryside or seaside; UNAWAY Hotels, ideal accommodation for quality stopovers along major routes. UNA Hotels & Resorts provides ideal solutions for both your business and leisure trips and also offers cultural, wellness, food and wine and sporting itineraries to experience during your stay. For all stays in UNA Hotels & Resorts and UNAWAY Hotels* you receive: Hotel 500 miles in classic and superior rooms miles from executive room UNA Hotel One 500 miles in easy room 750 miles from deluxe room Resorts in Tuscany 750 miles in classic and superior rooms - 1,000 miles from executive rooms Villa Le Maschere 750 miles in elegant room - 1,000 miles from junior room With UNA Hotels & Resorts earning miles is so simple: reserve your stay on or call the toll-free number (from France, Germany, Spain and UK) or (from other countries). You can provide details of your MilleMiglia membership card at the time of your reservation and also directly in the hotel, during check-in or check-out. UNA Hotels & Resorts Central Booking Office (from France, Germany, Spain and UK) (from other countries) * UNA Hotel il Molino and UNAWAY Hotel Cesena Nord are excluded. The miles listed are per stay. 18

19 Venere is a leading online hotel reservations specialist with hotels, Bed and Breakfasts and vacation rentals in over 30,000 destinations worldwide! Venere are now offering MilleMiglia members the chance to accrue miles when they book and stay in one of their 135,000 properties. MilleMiglia miles will be credited only to members registered on for reservations made on the same web site. In order to register you need to fill in the form with your MilleMiglia code, name, surname and address. The address use for registration must be the same you use for the reservation. Miles will be credited to your account within the day 15th of the month following the check out date. For further details visit * Excluded decimals Worldhotels is an exclusive collection of the world s most unique independent hotels in over 250 exciting destinations around the globe. Whether you are looking for a stylish business hotel, a luxurious historic landmark, a tranquil beach resort or the perfect location for your corporate or private event every one of our hotels meets the highest standards and is tailored to the needs of the discerning traveller. You can earn 500 miles per stay with qualifying rates. For information contact , tool free from Italy, or visit the website 19

20 Car rental Maggiore is the Italian leader in car and van rentals with more than 180 offices in 100 Italian cities, airports, and railway stations. With National Car Rental, Maggiore has a worldwide presence and more than 8,800 rental offices in 90 countries. From 01 January 2012, renting a car with Maggiore in Italy or around the world will enable members of the MilleMiglia Program to benefit from a miles accumulation plan, as well as dedicated advantages and discounts that are differentiated according to the Club to which they belong. For each car rental you can earn: 600 miles for MilleMiglia Club members; 700 miles for Ulisse club members; 800 miles for Freccia Alata club members; 900 miles for Freccia Alata Plus Club members. Maggiore also offers you the opportunity to earn extra miles: 300 bonus miles for each day of your car rental, up to a maximum of 4,800 miles; 1,000 bonus loyalty miles when you make four rentals within a 12-month period; 900 miles if you join themaggiore Club. If your business has a standing agreement with Maggiore you can also earn more miles: 150 miles for rentals made in Italy or abroad, for customers in the Small, Medium and Top segments 80 miles for rentals made in Italy or abroad, by customers in the Executive segment. Dedicated discount and benefits: Club Millemiglia Ulisse Freccia Alata Freccia Alata Plus Discount on best rate 8% 10% 11% 12% Additional driver Free Free Free Free Young Driver fee Free Free Free Free Satellite navigator - Free Free Free Refuelling service - - Free Free Upgrading Free Fast track pickup at main Italian airports - Available Available Available These discounts are valid for rentals made in Italy or abroad. The benefits apply in Italy only. Book your rental right now mentioning your club membership code. And remember that for your rentals in Italy you can also book directly online. Club membership MilleMiglia Ulisse Freccia Alata Freccia Alata Plus Maggiore Code M M M M And don t forget to show your MilleMiglia card when you pick up your vehicle. Rentals booked through tour operators, international intermediaries, replacement companies and monthly rentals do not qualify for the awarding of miles. For bookings: * - from outside Italy call

21 Credit Cards American Express operates in over 130 countries around the globe. It provides outstanding products and unsurpassed service that, together, deliver premium value to our customers. As a member of the Membership Rewards-Classic Club by American Express, you can use Membership Reward Points to request Alitalia miles, based on the following table: Country Memberships Points Miles Italy 1 1 Austria 5 4 Belgium 5 4 Finland 5 4 France 5 4 Germany 5 4 Greece 5 4 Netherlands 5 4 Spain 5 5 Sweden Switzerland 2 1 UK 2 3 International Dollar Card 1 1 International Euro Card 1 1 Diners Club is a premium global brand with a rich heritage as the world s first charge card and is issued today in more than 200 countries. If you hold a Diners Club credit card and reside in Italy, Switzerland, UK, the Netherlands, Germany, France, Luxemburg and Belgium you can convert your Diners Club Rewards points into MilleMiglia miles. For information, contact your Diners Club Customer Service, refer to your Club Rewards catalogue or visit the website Other partners Chic Outlet Shopping is the leading luxury outlet shopping experience European style. The Collection of nine Chic Outlet Shopping Villages, located an hour or less outside some Europe s most important cities: Milan, London, Dublin, Paris, Barcelona, Madrid, Monaco, Francoforte, Brussels and Cologne. The Chic Outlet Shopping Villages are home to more than 900 boutiques of the world s premier fashion and lifestyle brands, offering savings of up to 60%, and sometimes more, on the recommended retail price of their authentic previous seasons collections. Present the receipts of your purchases at the Welcome or Tourist Information Centre of the relevant Chic Outlet Shopping Village on the same day, to receive your miles: 1 Euro or Great British Pound spent* = 1 mile For more information and plan your trip, visit * In case of decimal digit value, your miles earnings will be rounded up starting from / Language Direct is the world s leading provider of personal one-on-one language lessons with qualified native speaking teachers. Sign up with Language Direct and earn miles while you learn: 3-month subscription*: 1,000 miles 6-month subscription*: 3,000 miles For information: * 4 x 60-minute lessons per month 21

22 THE HIGH-FLYING BOUTIQUE In the GriffAir catalogue for the on-board Alitalia boutique, you will find only the best Made in Italy products and international names. In-flight shopping is fun and convenient: Boutique Alitalia allows you to gain 3 miles for every euro spent You can get a 25% discount on recommended retail prices in Italy Have a safe and pleasant trip, and enjoy shopping with GriffAir. Buy miles for yourself You can buy, give away, or transfer miles through the website Alitalia. For the only service of purchase miles you can also contact the Customer Service. There is no need to wait to get the award you want. It s easy and convenient to buy the MilleMiglia miles you need. - You can purchase up to 40,000 miles per calendar year You can buy miles in increments of 1,000 up to 40,000 miles per purchase Price for purchase of 1,000 miles is 25 euros and this price is valid until December 31, Gift miles to someone Buy miles for friends and family members and give them the gift of travel. Just provide his or her address and we will send your friend a confidential code, which will enable him or her to receive your gift of Alitalia miles. Even if your friend is not yet a MilleMiglia member, he or she will be able to receive your gift miles after enrolling. You can buy miles in increments of 1,000 up to 40,000 miles per purchase. Your friend can receive up to 40,000 miles in any calendar year. Price for purchase of 1,000 miles is 25 euros and this price is valid until December 31, If you have received MilleMiglia miles as a gift, then collecting them and having them credited to your account is easy. You have to be a MilleMiglia member in order to get your miles. Claim your miles online with the certificate code provided to you by . Transfer miles Transferring your miles allows you to help friends or family get the miles they need for an award. You can transfer or receive up to 60,000 miles per calendar year. To transfer miles, you must provide the recipient s MilleMiglia number and address. You can transfer miles in increments of 1,000 up to 60,000 miles per transfer. Price for 1,000 miles transferred is 10 euros. This price is valid until December 31, Award request with purchased miles When booking an award, 25% of the miles required for an award must be earned miles with Alitalia or MilleMiglia Partners. Purchased or transferred miles can be used for a maximum of 75% of the miles required for any requested award. For example redeem for a 40,000 miles award and use 30,000 purchased or transferred miles and 10,000 earned miles. When booking an award, Alitalia will check your earned and purchased or transferred miles status on your account and the system will consume first the purchased (or transferred) miles up to maximum of 75% and accrued miles with Alitalia or partner will be used for the rest of the total amount of the miles requested (but not less than 25% of the award value). For information related to the Buy, Gift & Transfer miles transactions, please send an to If you need assistance, please, contact MilleMiglia Customer Service. 22

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