ACADEMIC CATALOG LES ROCHES MARBELLA /

Transcription

1 ACADEMIC CATALOG LES ROCHES MARBELLA /

2 ACADEMIC CATALOG Valid for the following intake: January / February 2014 July / August 2014 The content of this catalogue is for the information of the student. It is accurate at the time of printing but is subject to change from time to time as deemed appropriate by the school in order to fulfill its mission or to accommodate circumstances beyond its control. Any such changes may be implemented without prior notice and without obligation and, unless specified otherwise, are effective when made. For enquiries Les Roches International School of Hotel Management Urb. Las Lomas de Río Verde, Ctra. Istán, Km.1 I E Marbella I Spain Phone (+34) I Fax: (+34) info@lesroches.es I 2

3 LES ROCHES ACCREDITATION Les Roches Marbella International School of Hotel Management, as an official Branch campus of Les Roches,is accredited by the New England Association of Schools and Colleges, Inc., through its Commission on Higher Education.. Inquiries regarding the accreditation status by the New England Association should be directed to the administrative staff of the institution. Individuals may also contact: Commission on Institutions of Higher Eduaction New England Association of Schools and Colleges 209 Burlington Road Bedford, MA (781)

4 Table of Content 1. WELCOME TO INTERNATIONAL HOSPITALITY HISTORY OF LES ROCHES MARBELLA GENERAL PURPOSES MISSION AND VALUES A. Laureate Hospitality Education System Mission B. Les Roches Overarching Mission To act responsibly in the development of a suitable environment A. New England Association of Schools & Colleges B. Industry Memberships c. Other Recognitions ENTRY QUALIFICATIONS A. BBA/HOTEL MANAGEMENT DIPLOMA- ADMISSION REQUIREMENTS B. BACHELOR OF BUSINESS ADMINISTRATION COMPLETION (BBA) DIRECT ENTRY - ADMISSION REQUIREMENTS C. POST GRADUATE DIPLOMA IN HOSPITALITY MANAGEMENT // 1 YEAR CALENDAR INFORMATION TECHNOLOGY EQUIPMENT POLICY FEES AND FINANCIAL AID ACADEMIC PROGRAMS A. DIPLOMA IN HOTEL MANAGEMENT // 3 YEARS B. BACHELOR OF BUSINESS ADMINISTRATION (HONS) INTERNATIONAL HOTEL MANAGEMENT // 3.5 YEARS D. General Education COURSE DESCRIPTIONS A. BACHELOR OF BUSINESS ADMINISTRATION (HOSPITALITY)* // 3.5 YEARS HOTEL MANAGEMENT DIPLOMA // 3 YEARS D. General Education ACADEMIC REGULATIONS Change of Programme Course Exemptions Challenge for Credit Grading Submission of assignments Mitigation Academic Difficulties Incomplete Work Progression Plagiarism and Cheating Examination Regulations Maintenance of Academic Standing Grade Report Sheet Deferment of Grade Academic Records Transfer of Credits Validity of Registration Graduation Appeals Procedure Attendance Policy Absences All Programmes Practical Duty

5 FINAL DISPOSITION EDUCATIONAL PHILOSOPHY AND ACADEMIC MANAGEMENT A. Code of Ethics B. Pathways of Study C. Academic Advice, Tutorials and Career Counseling D. Faculty E. Transcripts CAMPUS A. Classrooms and Laboratories B. Common Areas C. Communications D. Environmental Policy STUDENT LIFE A. The Daily Way of Life B. The Working Environment C. Extra-Curricular Life, Sports and Social Activities D. Student Representation E. Residential Life INTERNSHIP POLICY STANDARDS OF EXCELLENCE A. Objectives B. General Standards of Excellence C. Discipline Appearance And Behavior Discipline - Appearance and Behavior Warning letter Student s Suspension Student s Expulsion Prevention and Testing Of Stupefying Products Drug Testing Procedure CHAPTER 6 - INTERNSHIP RULES - Career Development Department (CDD) General Conditions Internship Basic Conditions Health and Insurance Applying for an Internship D. Fire Prevention Advice E. Grievance Procedures and Non-Academic Appeals F. Cars G. Open Door Policy H. Final Disposition ALUMNI ASSOCIATION ADMINISTRATORS, FACULTY AND STAFF A. Les Roches School Governing Board C. Faculty

6 1. WELCOME TO INTERNATIONAL HOSPITALITY Educating beyond the curriculum is one of Les Roches most important characteristics. We offer students a learning environment which allows you to develop your creativity, work ethic, leadership, teambuilding and many other key life skills that are essential in your future success be it personal or professional. Les Roches Marbella offers a unique learning environment which will help you acquire many key life skills: leadership, teambuilding and work ethic amongst others essential in helping you This to academic develop catalogue both personally will give and you professionally an in-depth insight for your into future what Les career Roches can goals. offer you as a sound academic experience through various study programs to build The Les Roches your future Marbella in the Academic international Catalogue world of provides hotels and you the with service an in-depth industry insight and progress into the academic to leadership programs positions offered in the which hospitality will provide business. you with a sound academic experience for your future in the international world of hotels and the service industry and progress to leadership positions in the hospitality business. Les Roches continues to evolve: developing its curriculum, adding facilities for the Les Roches students, Marbella thus continues creating to more evolve: future developing opportunities its curriculum, and chances adding of success facilities for you. for the students and expanding its international network, thus creating more future opportunities and chances of success for you. The typical Mediterranean hospitality atmosphere, The combined hospitality with and the service Swiss industry tradition holds of perfection one of the most offering exciting quality job and opportunities service excellence for young and people an American who are seeking education a fascinating ethos lies international the core career of the and Les who want to Roches Marbella part experience. of a fast changing very innovative and dynamic world. The dynamic and innovative hospitality industry offers exciting employment opportunities for professionals seeking a career in this fascinating international and ever changing Welcome industry. to the world of Les Roches. Welcome to the world of Les Roches Marbella Mª Teresa Gozalo M. Teresa Gozalo General Manager General Manager Les Roches Marbella 6

7 2. HISTORY OF LES ROCHES MARBELLA Founded in 1954, Les Roches in Switzerland is one of the most prestigious Hotel Management Schools in the world. Seeking to create a high quality hotel management educational institution on the Costa del Sol, a group of shareholders selected the education model of Les Roches in Bluche, due to the fact that this educational institution met the three main selection criteria, as it was a recognized and reputed Swiss Hotel Management School with a true know-how, an international accredited institution and had a curriculum taught in English. Les Roches Marbella (LRM) was born in 1995 with the purpose of training and educating managers for the international hospitality industry. Today, the programs offered by Les Roches Marbella combine the Swiss hospitality tradition of perfection and hospitality service ethos with the best of business management and general education. This education and training is blended with the culture and history of Spain in the spectacular setting of the Costa del Sol and results in the distinctive warm and friendly but very unique character of Les Roches Marbella. Undergraduate and Postgraduate Programs are taught in English, to ensure that our graduates have a high level of competence in the language of international hospitality and business. The Curriculum covers all the disciplines needed by a hospitality manager. It provides the students with the necessary management skills and competencies for their professional development, including fluency in a modern language in addition to English and the latest information and technology programs. Practical subjects are taught in modern, fully operational and well-equipped facilities. In 2002 Les Roches Marbella was acquired in total by Sylvan International Universities, a branch of Sylvan Learning Systems, USA. Les Roches became the Hospitality Centre of Excellence for Sylvan International Universities which had more than 55,000 students at its campuses in the United States, Mexico, Chile and Spain with a plan to further develop it, expanding the campus, and starting new programs. In 2004, Sylvan Learning Systems Inc. became Laureate Education Inc., better known as Laureate International Universities, providing a superior university experience for full-time and working-adult students worldwide through its global network of more than 50 accredited campus-based and online institutions of higher education offering undergraduate and graduate programs to nerarly students around the world. Laureate Internation Universities students are part of an internation, academic communicty that spans 21 countries and more 100 campuses throught North America, Latin America, Europe and Asia. Laurate International Universities offer more than 130 career-focuses, undergraduate, master s and doctoral degree programs in fields including architecture, art, business, culinary arts, desgin, education, engineering, health sciences, hospitality, information technology, law and medicine. Laureate Hospitality Education, is a unique and global group of instituions that provides hospitality, tourism, event, sport and entertainement management education to students from over 100 countries.it is comprised of 8 premium and leading institutions in 5 countries and 4 continents, thurs offering the industry an amazing pool of taltents. Schools include Glion Institute of Higher Education, Les Roches International School of Hotel Management and Les Roches-Gruyère University of Applied Sciences in Switzerland, Les Roches International School of Hotel Management in Marbella, Spain, Les Roches Jin Jiang International Hotel Management College in Shanghai, Chine, Kendall College in Chicago, USA, Blue Mountains International Hotel Managemente School and Australian International Hotel School in Australia. In 2004, Les Roches Marbella was the first school in Spain to receive institutional accreditation (CTCI Commission on Technical & Career Institution) from the New England Association of Schools and Colleges (NEASC) in the U.S.A. which is one of the six regional accreditation associations for quality assurance recognized by the U.S.A. Department of Education. Since 2005, Les Roches Marbella offers a Bachelor in Business Administration (Hospitality) Degree (UEM - Universidad Europea de Madrid s own degree program), a European qualification. In 2007, Les Roches Marbella was awarded Quality Certification in Management Systems UNE/EN/ISO 9001:2000 by the European Quality Assurance (EQA) for complying with international quality standards. EQA is an international certification body accredited by the Entidad Nacional de Acreditación (ENAC) and the United Kingdom Accreditation Service (UKAS). In 2009, Les Roches Marbella was awarded Environmental Certification in Management Systems UNE/EN/ISO 14001:2004 by the European Quality Assurance (EQA) for complying with international quality standards. EQA is an international certification body accredited by the Entidad Nacional de Acreditación (ENAC) and the United Kingdom Accreditation Service (UKAS). In 2009, Les Roches Marbella opened a 170 seats modern auditorium equiped with the latest technologies. In 2010, Les Roches Marbella has been awarded with the X Prize to Andalusian Excellence, granted by the Junta de Andalusia, Spanish regional Government. Les Roches Marbella has achieved this prize under the category «Socially Responsible Management» for the development of practices of social responsibility, the continuity and evolution of its certifications in quality and environmental management systems and social responsibility, as well as for its active strategic 7

8 policies in different initiatives related to its adhesion to the United Nations Global Compact Policy and to the implementation of its Code of Ethics. This award represents a new step towards excellence for Les Roches Marbella as it continues to improve its quality management processes. For further information, please visit (only available in Spanish). Since 2011, Les Roches Marbella International School of Hotel Management, as an official branch campus of Les Roches, is accredited by the New England Associations of Schools and Colleges, Inc. through its Commission on Institutions of Higher Education (University level). 8

9 3. GENERAL PURPOSES Les Roches Marbella is a co-educational school offering higher education programs. As an official Branch campus of Les Roches,is accredited by the New England Association of Schools and Colleges, Inc., through its Commission on Higher Education. Les Roches provides instruction in English to students regardles of origin, sex, religion or creed who have successfully completed a full secondary school program (for the undergraduate programs) and or university/degree or diploma (for the postgraduate programs). We expose our students to a broad range of courses covering the inter-related areas of the hospitality industry, by means of theoretical and practical work within the School and by regular periods of internship in recognized hotels, restaurants or related institutions. Students intellectual abilities are further developed through the general education component of the undergraduate programs. We develop students abilities to initiate and manage change by confronting them with contemporary issues and challenges that the industry faces today. The international environment at the School promotes awareness and understanding of national and cultural differences and encourages students to work together in a team to improve inter-personal skills. Graduates of Les Roches may therefore embark upon their careers with confidence, armed with knowledge, basic experience and inter-personal skills which allow them to successfully face career challenges. Currently, with an international faculty and an attractive, up-to-date and well equipped campus, Les Roches Marbella offers its students an internationally recognized comprehensive education. During their program, students gather all the theoretical and practical knowledge necessary to excel in their profession and will enter the labor market with confidence and experience, which are highly praised by the hospitality industry. 9

10 4. MISSION AND VALUES A. L a u r e a t e H o s p i t a l i t y E d u c a t i o n S y s t e m M i s s i o n Through its schools and campuses the mission of Laureate Hospitality Education is to support the education of an international student body committed to leadership positions in service industries, such as hospitality, tourism, sports management, and business management. Our vision is that our graduates will embody the values of rigor in their work, a strong team spirit, flexibility in problem solving, dedication to service, a global perspective, and respect for other cultures. Our programs will provide students with a deep understanding of the principles of leadership in the workplace and in daily life and practical opportunities to develop and demonstrate leadership skills. We realize this vision in our undergraduate programs by providing close faculty-student interaction in a craft-based learning environment. This environment gives students the practice, theories, and support to develop values, the essential tools for immediate employment, and the desire for continued learning as they progress in their careers. Our graduate programs similarly balance theory with practice to meet the individualized needs of professionals. Honoring and building on the strong reputations, traditions, and histories of the schools within the system, Laureate Hospitality Education, undertakes to provide the system services and support that enable its schools to: Educate students in purposefully designed learning environments Offer and develop programs responsive to the needs of the market in service industries Design programs that reflect international standards of quality Enroll an appropriately-qualified, multi-national student body Connect experience with theory during both academic and internship semesters Ensure that students understand the approaches to knowledge of the broad areas of human learning Equip students with core, transferable skills such as communication, creativity and critical thinking Assure that graduates meet the intended educational outcomes Create a learning and working environment that is transparent, operates with integrity and is respectful to all members of the community. B. L e s R o c h e s O v e r a r c h i n g M i s s i o n Les Roches International School of Hotel Management prepares students committed to an international career in the hospitality and service industry for success. Its model hospitality education programs balance theory with practice, independent learning with strong faculty support and mentorship, providing a solid foundation for lifelong learning. Guided by its mission, Les Roches ensures that students acquire personal and professional skills for immediate employment and progression into leadership positions in the industry. Through its global network of campuses and educational sites, the Les Roches model of education consistently complies with high academic standards and integrated resources to grant accessibility to hospitality education throughout the world. The values that guide the Les Roches Communities worldwide working toward a common vision are: To practice and teach the Swiss work ethos To demonstrate understanding and respect for cultural differences To develop leadership, teamwork and entrepreneurship To foster a global perspective To act with integrity To engage with industry and educational partners To act responsibly in the development of a suitable environment Les Roches International School of Hotel Management prepares students committed to an international career in the hospitality and service industry for success. Its model hospitality education programs balance theory with practice, independent learning with strong faculty support and mentorship, providing a foundation for lifelong learning. Guided by its mission, Les Roches ensures that students acquire personal and professional skills for immediate employment and progression into leadership positions in the industry. Through it global network of campuses and educational sites, the Les 10

11 Roches model of education consistently complies with high academic standards and integrated resources to grant accessibility to hospitality education throughout the world. VISION To be a leader in Hospitality Management Education. To be the educational partner of choice for the international hospitality industry. To be continued being a progressive, innovative and successful educational institution. VALUES To practice and teach the Swiss work ethos To demonstrate understanding and respect for cultural differences To develop leadership, teamwork and entrepreneurship To foster a global perspective To act with integrity To engage with industry and educational partners To act responsibly in the development of a sustainable environment D. General Education P r o g r a m Mission The general education program embodies Les Roches vision of an educated hospitality graduate. Graduates will understand the world they live in and seek to contribute to society; they will appreciate the humanities and the arts and develop their awareness of how science aids our understanding of our lives and our environment. General education at Les Roches includes not only specific general education courses, but also a set of common skills embedded in courses throughout the curriculum and in internships and experiences gained in the implicit curriculum in campus events and activities. Providing knowledge, skills, experiences, and understanding, the general education program offers an educational foundation that assists graduates to reach senior positions in the hospitality sector. The mission is to broaden students understanding of the arts, sciences, and social sciences and to support the development of individual common skills that enable students to perform effectively in their future careers and function confidently as members of contemporary society. 11

12 5. AFFILIATION, ACCREDITATION, RECOGNITION & MEMBERSHIPS Les Roches Marbella has numerous accreditations and professional memberships in various organizations worldwide, signifying its determination to maintain the highest possible educational standards. A. N e w E n g l a n d A s s o c i a t i o n o f S c h o o l s & C o l l e g e s Les Roches Marbella International School of Hotel Management, as an official Branch campus of Les Roches,is accredited by the New England Association of Schools and Colleges, Inc., through its Commission on Higher Education B. I n d u s t r y M e m b e r s h i p s The School holds the following memberships: Council on Hotel Restaurant and Institutional Education (CHRIE - USA) and EUROCHRIE (Europe) International Hotel & Restaurant Association Association of Directors of Hotel Schools (EUHOFA) The Leading Hotel Schools in Europe (EURHODIP) c. O t h e r R e c o g n i t i o n s Quality and Environmental Policy Les Roches conforms to ISO 14001:2004 and ISO 9001:

13 6. ENTRY QUALIFICATIONS A. B B A / H O T E L M A N A G E M E N T D I P L O M A - A D M I S S I O N R E Q U I R E M E N T S 1. Normally 18 years old and above. Students can be under that age provided they are 18 years old by the time they start their first internship. 2. A completed application form with all pertinent attachments and a non-refundable application fee of 300 (first year and direct entry candidates only). 3. A copy of your High School Diploma or equivalent. Students must have completed a full higher secondary education (IB, A Levels, 2º Bachillerato, Abitur, Baccalaureate, Maturité, Gymnasium, or High School Diploma), supported by complete information on the school, including school transcript and/or certificate of public examination (including an explanatory note of the grading system). 4. Pre-Study Plan (brief essay stating the reasons why students choose to study Hospitality Management at Les Roches Marbella). Post Study Plan stating their future professional goals after graduating, duly signed and dated. 5. If English is not their mother tongue or if they have not studied at least 3 years in an English speaking school, enclose one of the following: 5.1. TOEFL: minimum score of 500 points for the paper based test or 61 for the internet based test Cambridge First Certificate: grade I.E.L.T.S. Students must apply to take the Academic Module examination and obtain a minimum of 5.0 in each discipline and gain at least an overall band of 5.0. All English certificates must have been issued in the last 12 months prior to admission. If on application, your official English test results are not available, applicants will be required to take the Les Roches Marbella English entrance exam, and provide your official English results thereafter. 6. A valid medical certificate. B. B A C H E L O R O F B U S I N E S S A D M I N I S T R A T I O N C O M P L E T I O N ( B B A ) D I R E C T E N T R Y - A D M I S S I O N R E Q U I R E M E N T S In addition to the above admission requirements, direct entry candidates must meet the following entry requirements: 1. Students must hold one of the following: 1.1. Hotel Management Diploma Diploma of a Hotel Management School or other recognized diploma with a minimum of 2.5 year program accepted by Les Roches Marbella Senior year status (completion of 3 years of university studies) in a hospitality or tourism program with 80 transferable USA credits or 180 ECTS and corresponding internship experience Applications from students wishing to transfer from other programs or other Hotel Schools will be considered. Appropriate entry level will be determined according to their qualifications; therefore, candidates are required to submit an official program outline and transcripts of previous studies. 2. Copies of work experience certificates in the hotel industry if applicable. 3. If English is not their mother tongue or if they have not studied the last 3 years in an English-taught school, enclose one of the following: 3.1. TOEFL: minimum score of 550 points for the paper based test or for the internet based test.* 3.2. Cambridge First Certificate: grade B I.E.L.T.S. Students must apply to take the Academic Modules examination and obtain a minimum overall band of 5.5 and minimum of 5.5 for each part. All English certificates must have been issued in the last 12 months prior to admission. If on application, your official English test results are not available, applicants will be required to take the Les Roches Marbella English entrance exam, and provide your official English results thereafter. 13

14 C. P O S T G R A D U A T E D I P L O M A I N H O S P I T A L I T Y M A N A G E M E N T / / 1 Y E A R 1. A completed application form with all pertinent attachments and a non-refundable application fee of Must hold a Bachelor s Degree or Diploma (preferably in the areas of Tourism, Business Administration, Economics) supported by the university transcripts and copy of university degree obtained. Applications from non-degree candidates with a minimum of 3 years industry experience will be evaluated on an individual basis. 3. A reference letter of a professional or academic nature, duly signed and dated. 4. If English is not their mother tongue or if they have not studied at least 3 years in an English speaking school, enclose one of the following: 4.1. TOEFL: minimum score of 500 points for the paper based test or 61 for the internet based test Cambridge First Certificate: grade I.E.L.T.S. Students must apply to take the Academic Module examination and obtain a minimum of 5.0 in each discipline and gain at least an overall band of 5.0. All English certificates must have been issued in the last 12 months prior to admission. If on application, your official English test results are not available, applicants will be required to take the Les Roches Marbella English entrance exam, and provide your official English results thereafter. 5. Pre-Study Plan (brief essay stating the reasons why students choose to study Hospitality Management at Les Roches Marbella). Post Study Plan stating their future professional goals after graduating, duly signed and dated. 6. A valid medical certificate. Note: Candidates with no university degree will obtain a Professional Diploma in Hospitality Management. 14

15 7. CALENDAR 2014 Bachelor in Business Administration (Hospitality) Degree (3,5 years) New Students BBA 1 Semester Registration Start Date End Date 2014/1 Thurs. 16 th / Fri. 17 th January Sat. 18 th January Sat. 7 th June 2014/1 Mid-term Break Mon. 14 th April Sun. 20 th April 2014/2 Fri. 8 th August Sat. 9 th August Sat. 13 th December 2014/2 Mid-term Break Mon. 6 th October Sun. 12 th October Returning Students and Direct Entry - BBA 3 & 4 Semester Registration Start Date End Date 2014/1 Thurs. 16 th / Fri. 17 th January Mon. 20 th January Sat. 7 th June 2014/1 Mid-term Break Mon. 14 th April Sun. 20 th April 2014/2 Thurs. 24 th / Fri. 25 th July Mon. 28 th July Sat. 13 th December 2014/2 Mid-term Break Mon. 6 th October Sun. 12 th October Bachelor in Business Administration (Hospitality) BBA 6 & 7 Semester Registration Start Date End Date BBA /1 Mon. 3 rd February Tues. 4 th February Sat. 7 th June BBA /1 Mon. 10 th February Tues. 11 th February Sun. 1 st June 2014/1 Mid-term Break Mon. 14 th April Sun. 20 th April BBA /2 Mon. 11 th August Tues. 12 th August Sat. 13 th December BBA /2 Mon. 18 th August Tues. 19 th August Sat. 6 th December 2014/2 Mid-term Break Mon. 6 th October Sun. 12 th October Postgraduate Diploma (1 Year) Postgraduate Diploma in Hospitality Management (1 Year) Semester Registration Start Date End Date 2014/1 Thurs. 16 th / Fri. 17 th January Mon. 20 th January Sat. 7 th June 2014/1 Mid-term Break Mon. 14 th April Sun. 20 th April 2014/2 Thurs. 24 th / Fri. 25 th July Mon. 28 th July Sat. 13 th December 2014/2 Mid-term Break Mon. 6 th October Sun. 12 th October 15

16 8. INFORMATION TECHNOLOGY EQUIPMENT POLICY All students enrolled in the School s programs will need to have individual access to our intranet website, which hosts student information, including support and teaching documents and other learning resources. Students will also require access to the internet which is vital for access to online library resources, , and project research. Therefore, all students have to bring a laptop with the following requirements. Student s Own Laptop The laptop must meet Les Roches Marbella minimum specifications as follows: Software Specification: Windows XP/Vista/7 Operating System English version (native without using language s packages) Microsoft Office 2010/2013 English version Anti Virus software English version installed and updated with updating support during their studies Hardware Minimum Specifications: IMPORTANT REMARKS: The software required must be installed and with legal license. The Own Laptop Authorization Form must be filled out online at and authorized by LRM s IT Department before of first day of class Hardware Minimum Specifications: Any Mid-range CPU with PassMark score higher than points. You may check it on 4 GB RAM and 320 GB Hard Disk Wireless connection a/b/g (54Mbps) Technical Support It should be noted that Les Roches Marbella MAY OFFER professional technical services at reasonable prices for those students who may need it to help them with their computers problems. However, the responsibility of maintenance, purchasing of all software, upgrades and support rests with you, the student. Latest update of this document available on (admission requirements section) or on 16

17 9 FEES AND FINANCIAL AID To maintain the standards expected from Les Roches, the fees are reviewed each year in August. Fees are not included in this document; however, they are available separately and can be sent with the application form and other appropriate documents. Non-payment of fees at the appropriate time may result in expulsion from classes and ultimately from the school. Les Roches buys textbooks for students who are then charged for them. These textbooks must be taken by students, they are not optional. Financial aid for enrolled students Financial aid is considered within the limits of the funds available to help enrolled students whose financial situation has dramatically changed in a way that could not be anticipated upon enrolment. It is a last resort that should be sought only after all other possible financial aid options are deemed impossible, and documentation to support the request is required. Financial aid is awarded against tuition fees (excluding room and board) on a semester-by-semester basis. Since the financial aid fund is limited, academic status, attendance and disciplinary procedures are taken into consideration for prioritizing requests. Requests to Les Roches for financial aid that are documented and accompanied by tax return forms of the sponsor as well as comprehensive arguments as to why assistance should be given. Applications should be submitted by 31 st May or 31 st October of each year to the Admissions Department who will liaise with the General Manager. They will take a decision based on the documentation received and the current academic standing of the student. The General Manager approves the final decision in writing. Financial aid for prospective students Because Les Roches has an extremely limited budget, very little financial aid is granted to new students. Prospective students who believe their personal circumstances are so exceptional that they might warrant consideration for financial aid should contact the Admissions Department for information about application and documentation requirements. All requests must be approved in writing by the General Manager. 17

18 10. ACADEMIC PROGRAMS A. D I P L O M A I N H O T E L M A N A G E M E N T / / 3 Y E A R S The Hotel Management Program is a three-year program combining theoretical and practical classes at school as well as professional internship in the hospitality industry. The Diploma in Hotel Management may be earned after completing the three-year program. It consists of a total of six semesters. Based upon the firm conviction that theoretical and practical knowledge and industry experience have to grow in harmony, the program divides the student s schedule equally between these two facets: three academic and practical semesters at the School rotating with three semesters in the hospitality industry (internship). The internship period of six months (4 months in a seasonal resort where the contract only permits and prior agreement of CDIP) in Spain or overseas is regulated by a formal, legal and financial contract. Les Roches Career Development and Industrial Placement Office assists students in all aspects by helping them to secure adequate positions, by visiting them and by checking on their progress. The final evaluation of the internship is an integral part of the year s results. A.1. Program Objectives The aim of the Diploma in Hotel Management is to prepare students to confidently enter the hospitality industry. The program educates students in craft-based learning environments to acquire the appropriate operational and supervisory skills, knowledge and attitudes for their personal and professional goals. Alternatively students can progress to further studies. Learning outcomes By the end of the program students will be able to: 1. perform effectively in a variety of hospitality operational settings 2. demonstrate an understanding of the economic significance of the global hospitality industry 3. demonstrate understanding and awareness of managerial competencies relevant to a professional context 4. employ common skills enhancing their effectiveness in a personal and professional context 5. demonstrate understanding and awareness of the cross-cultural, moral and ethical issues in the management of hospitality organizations 18

19 A.2. Program Content Semester 1: BBA 1 Course No. Course Name Credits FBS 1101 Service Techniques Craft-based Learning 3 SCI 1162 Principles of Cleaning Science and Stewarding 1.5 FBS 1102 Principles of Bar and Beverage Operations 3 FBS 1103 Service Concepts 3 RDM 1128 Rooms Division Operations 3 TRM 1186 Introduction to the World of Hospitality 3 GEN 1192 Mathematics & Applied IT 3 6 credits from the following as required: GEN 1133 Effective Writing 3 GEN 1134 Professional English 3 GEN 1135 Academic English 3 GEN 1146/49/52 French 1, German 1 or Spanish 1 3 GEN 1147/50/53 French 2, German 2 or Spanish 2 3 Semester 2: BBA 2 Total credits: 25.5 INT1108 Internship 2 Semester 3: BBA 3 Course No. Course Name Credits CUL 2116 Culinary Arts Craft-based Learning 3 CUL 2119 Pastry and Bakery Operations Craft-based Learning 1.5 CUL 2122 Culinary Concepts 3 FIN 2172 Hospitality Financial Accounting and Control 3 RDM 2129 Rooms Division Administration 3 GEN 2112 Scientific Principles of Human Nutrition and Food 3 GEN 2176 Organizational Behavior 3 6 credits from the following as required: GEN 2135 Advanced Writing Skills 3 GEN 2134 Effective Communication 3 GEN 2147/50/53 French 2, German 2 or Spanish 2 3 GEN 2148/51/54 French 3, German 3 or Spanish 3 3 Semester 4: BBA 4 Total credits: 25.5 Course No. Course Name Credits RDM 3130 Rooms Division Management 3 FBM 3196 Food and Beverage Management 3 RDM 3131 Facilities Management 3 FIN 3173 Hospitality Managerial Accounting 3 HRM 3176 Hospitality Human Resources 3 MKT 3182 Hospitality Marketing 3 GEN 3199 Economics 3 GEN 3109 Introduction to Psychology 3 19

20 3 credits from the following as required: GEN 3148/51/54 French 3, German 3 or Spanish 3 3 GEN 3145/49/52 French 1, German 1 or Spanish 1 3 Semester 5: BBA 5 Total credits: 27 INT 2110 Internship 2 Semester 6: BBA 6 INT 3110 Internship 2 2 Total credits for Diploma: 84 20

21 B. B A C H E L O R O F B U S I N E S S A D M I N I S T R A T I O N ( H O N S ) I N T E R N A T I O N A L H O T E L M A N A G E M E N T // 3.5 YEARS The Bachelor of Business Administration in International Hotel Management is a 7-semester, full-time, degree program, open to students who successfully meet the admission requirements. The final 2 semesters of study develop strategic and management skills that are both relevant to the industrial setting in which students are destined to work and are a prerequisite for possible postgraduate studies at a later date. There are 121 credits or 124 credits for honors degree in the full 3.5 year program. Three separate specializations / awards are offered to students to allow them to develop areas of special interest. B.1. Program Objectives The aim of the BBA program is to prepare students for a range of operational and management careers in the International Tourism and Hospitality Industry. Building on their operational skills and knowledge the program further develops generic management theories and competencies using a range of teaching and learning processes. Learning outcomes By the end of the program the students will be able to: 1. Be autonomous learners working towards realizing their personal and professional potential. 2. Appraise confidently and challenge the central theories and concepts within the academic field of Business Management and International Hospitality. 3. Identify and critically evaluate current trends and issues within the International Hospitality Industry and have the ability to reflect on its academic progress and professional development. 4. Integrate and evaluate issues encountered within the General Education program. 5. Use effectively the full range of common skills developed during the program. B.2. Program Content Semester 1: BBA 1 Course No. Course Name Credits FBS1101 Service Techniques Craft-based Learning 3 SCI 1162 Principles of Cleaning Science and Stewarding 1.5 FBS 1102 Principles of Bar and Beverage Operations 3 FBS 1103 Service Concepts 3 RDM 1128 Rooms Division Operations 3 TRM 1186 Introduction to the World of Hospitality 3 GEN 1192 Mathematics & Applied IT 3 6 credits from the following as required: GEN 1133 Effective Writing 3 GEN 1134 Professional English 3 GEN 1135 Academic English 3 GEN 1146/49/52 French 1, German 1 or Spanish 1 3 GEN 1147/50/53 French 2, German 2 or Spanish 2 3 Total credits:

22 Semester 2: BBA 2 INT1108 Internship 2 Semester 3: BBA 3 Course No. Course Name Credits CUL 2116 Culinary Arts Craft-based Learning 3 CUL 2119 Pastry and Bakery Operations Craft-based Learning 1.5 CUL 2122 Culinary Concepts 3 FIN 2172 Hospitality Financial Accounting and Control 3 RDM 2129 Rooms Division Administration 3 GEN 2112 Scientific Principles of Human Nutrition and Food 3 GEN 2176 Organizational Behavior 3 6 credits from the following as required: GEN 2135 Advanced Writing Skills 3 GEN 2134 Effective Communication 3 GEN 2147/50/53 French 2, German 2 or Spanish 2 3 GEN 2148/51/54 French 3, German 3 or Spanish 3 3 Total credits: 25.5 Semester 4: BBA 4 Course No. Course Name Credits RDM 3130 Rooms Division Management 3 FBM 3196 Food and Beverage Management 3 RDM 3131 Facilities Management 3 FIN 3173 Hospitality Managerial Accounting 3 HRM 3176 Hospitality Human Resources 3 MKT 3182 Hospitality Marketing 3 GEN 3199 Economics 3 GEN 3109 Introduction to Psychology 3 3 credits from the following as required: GEN 3148/51/54 French 3, German 3 or Spanish 3 3 GEN 3145/49/52 French 1, German 1 or Spanish 1 3 Semester 5: BBA 5 Total credits: 27 INT 2110 Internship 2 22

23 Semester 6: BBA 6 Course No. Course Name Credits INTERNATIONAL HOTEL MANAGEMENT (ALL SPECIALIZATIONS) MM 4195 Modeling for Management 3 MKT 4186 Strategic Marketing 3 FIN 4176 Financial Management 3 HRM 4179 Leadership and Human Resource Management 3 GEN 4107 Research Methods 3 GEN 4168 Quantitative Techniques 3 1 course from the following as required: GEN 4146 Looking to the Future: Sustainability and Social Responsibility 3 GEN 4109 Principles of Sociology 3 Semester 7: BBA 7 Total credits: 21 Course No. Course Name Credits INTERNATIONAL HOTEL MANAGEMENT WITH EVENTS MANAGEMENT RDM 4134 Revenue and Pricing Management 3 TRM 4192 Introduction to Event Management 3 TRM 4193 Convention and Trade Fair Planning 3 RDM 4148 Protocol and Event Management / Protocol and Etiquette 3 GEN 4137 Personal Professional Development 3 GEN 4147 Introduction to Social Media and Communication 3 Total credits: 18 Total credits for ordinary BBA degree: 39 DIS 4109 Dissertation (compulsory for honors degree) 6 Total credits for honors degree: 42 Note: Students doing their dissertation have to drop a BBA 7 Gen Ed course. 23

24 INTERNATIONAL HOTEL MANAGEMENT WITH RESORTS MANAGEMENT RDM 4134 Revenue and Pricing Management 3 GEN 4137 Personal Professional Development 3 TRM 4190 Spa and Wellness Resort Hotels 3 TRM 4191 Resort Development and Management 3 TRM 4189 Introduction to Golf Club Management 3 GEN 4147 Introduction to Social Media and Communication 3 Total credits: 18 Total credits for ordinary BBA degree: 39 DIS 4109 Dissertation (compulsory for honors degree) 6 Total credits for honors degree: 42 Note: Students doing their dissertation have to drop a BBA7 Gen Ed course. INTERNATIONAL HOTEL MANAGEMENT WITH ENTREPRENEURSHIP RDM 4134 Revenue and Pricing Management 3 TRM 4187 Tourism Studies 3 RDM 4146 SME Business Planning 3 RDM 4147 SME Management 3 GEN 4145 Personal Effectiveness & Creativity 3 GEN 4147 Introduction to Social Media and Communication 3 Total credits: 18 Total credits for ordinary BBA degree: 39 DIS 4109 Dissertation (compulsory for honors degree) 6 Total credits for honors degree: 42 Note: Students doing their dissertation have to drop a BBA 7 Gen Ed course. INTERNATIONAL HOTEL MANAGEMENT WITH STRATEGIC HUMAN RESOURCE MANAGEMENT RDM 4134 Revenue and Pricing Management 3 GEN 4137 Personal Professional Development 3 GEN 4147 Introduction to Social Media and Communication 3 HRM 4180 Integrating the Organization and People 3 HRM 4178 People Management Tools: HR HRM 4176 Talent and Leader Management 3 Note: Students doing their dissertation have to drop a BBA 7 Gen Ed course. Total credits: 18 Total credits for ordinary BBA degree: 39 24

25 B. POST- G R A D U A T E D I P L O M A I N H O S P I T A L I T Y M A N A G E M E N T / / 1 Y E A R This program is designed for people who already have a university degree or diploma who wish to join the exciting international hospitality industry. The program is delivered entirely in English. Students are exposed to operational management and strategic issues that hospitality managers face today in order to provide them with the necessary skills and knowledge to make informed decisions. Subject content within the academic semester consists of hospitality and business management theory. Integrated into the program is the operational management training in traditional Swiss culinary arts, as well as food and beverage, for which Les Roches Marbella is well-known. Program Objectives The aim of the Postgraduate Program is to expose students with an intention of changing career, to operational management issues and the range of strategic choices facing today s hospitality manager and to provide them with the necessary skills to make informed decisions. Learning outcomes By the end of the program the student will be able to: Allocate resources, implement process and evaluate outcomes for effective operations management. Apply the requisite interpersonal skills, personal effectiveness and study skills as an autonomous learner. Have a command of transfer skills and supervisory competencies as critical underpinning themes for personal and professional development. Implement a range of tactics and strategies for the efficient and effective deployment of human resources across departments and sectors in the hospitality industry. Delineate career options and career pathways for a range of entry level management positions across sectors in the hospitality suitable to their individual needs. Program Content Semester 1: PGD Hospitality Course No. Course Name Credits CUL P123 Professional Culinary Concepts 3 CUL P125 Food and Beverage Practical: Kitchen 1 FBS P102 Food and Beverage Practical: Service 1 FBM P113 Events Management 2 MKT P184 Hospitality Marketing 3 FIN P174 Hospitality Accounting & Financial Mgmt. 3 HRM P179 Human Resources Management 3 RDM P128 Rooms Division Operations & Mgmt. 4 FBM P112 Food and Beverage Management 4 POM P130 Facilities Management 3 HRM P182 Professional Development (Management Skills) 2 CSI P192 Information Technology (Opera) 1 Total credits: 30 Semester 2: PGD Hospitality Course No. Course Name Credits INT 2110 Internship 2 Total credits for PGD Hospitality 32 25

26 D. G e n e r a l E d u c a t i o n To broaden students understanding of the arts, sciences, social sciences, and to support the development of individual common skills which will enable them to perform effectively in their future career and also function confidently as members of contemporary society. Program Objectives This mission can be further expressed in these goals: To provide an introduction to the arts and humanities, sciences, mathematics, and social sciences. To foster individual development. To develop cultural awareness and understanding. To develop skill in critical thinking. To foster understanding of the roles and responsibilities of citizenship in the global community. To motivate and enable students to be lifelong learners, capable of adapting to the changing demands of work and society. By the end of the program, the student will be able to: Use the English language fluently and accurately and communicate effectively. Employ the skills of information literacy: conduct inquiries and research, reflect critically on the resulting information, and use it appropriately. Relate theory to practice. Understand the principles, processes, and structures of science and apply scientific methodologies. Demonstrate respect for contemporary cultures and languages other than one s own. Interpret contemporary issues in relation to their historical perspectives. Respond critically to works in the arts and humanities. Examine social and political issues within global perspectives. Be aware of and reflect on personal development. Program Content Course number Course name Arts and Humanities GEN 1134 Professional English GEN 1135 Academic English GEN 1133 Effective Writing GEN 1146/3145 French 1 GEN 1149/3149 German 1 GEN 1152/3152 Spanish 1 GEN 1146/2147 French 2 GEN 1150/2150 German 2 GEN 1153/2153 Spanish 2 GEN 2147/3148 French 3 GEN 2150/3151 German 3 GEN 2153/3154 Spanish 3 GEN 2135 Advanced Writing Skills GEN 2134 Effective Communication GEN 4109 Principles of Sociology GEN 4147 Introduction to Social Media and Communication Maths, Science and Technology GEN 1192 GEN 2112 GEN 4168 Mathematics & Applied IT Quantitative Techniques Scientific Principles of Human Nutrition and Food 26

27 Social Sciences GEN 2176 GEN 3199 GEN 3109 GEN 4107 GEN 4109 GEN 4137 GEN 4145 GEN 4146 Organizational Behavior Economics Psychology Research Methods Principles of Sociology Personal Professional Development Personal Effectiveness and Creativity Looking to the Future: Sustainability and Social Responsibility Professional Development INT1108 Internship INT 2110 Internship DIS 4109 Dissertation 27

28 11. COURSE DESCRIPTIONS A. B A C H E L O R O F B U S I N E S S A D M I N I S T R A T I O N ( H O S P I T A L I T Y ) * / / 3. 5 Y E A R S H O T E L M A N A G E M E N T D I P L O M A / / 3 Y E A R S CUL 2116 Culinary Arts Craft-based Learning The course offers students foundation knowledge to prepare food using all major cooking methods and applying proper hygiene, energy conservation and wastage prevention. Students will learn to appreciate quality and gain a significant understanding of raw materials. The course is designed for students to work in teams or individually to produce quality food in an effective and efficient way CUL 2119 Pastry and Bakery Operations Craft-based Learning This course is designed to give students an understanding of the pastry and bakery operations within a four- or five-star hotel operation. Students will learn to assemble ingredients according to recipes. They will understand the concept of being attentive to the sights, sounds and smells of the pastry / bakery department. Specifically this course will develop the skill of following established methods of preparation and measuring ingredients accurately. CUL 2122 Culinary Concepts This subject develops an understanding for specific culinary concepts as: Kitchen Concepts develops kitchen managerial skills, incorporating kitchen design, outfitting, organization, and control. Kitchen and brigade organization is differentiated. Heating and cooling are considered in choosing equipment options for various applications, and the chemistry of food is discussed with reference to heating and cooling systems. Convenience food systems are detailed. Safe and unsafe working environments are analyzed prior to the execution of a kitchen design plan. Energy awareness and grey energy are discussed and demonstrated. Menu Planning provides the bases needed for practical application in the industry. The study of menu planning incorporates culinary knowledge, food science elements and cooking techniques. Information technology tools are introduced and practiced. Knowledge and skills to effectively plan menus considering the constraints and variables in the food and beverage outlets are developed. FBM 3196 Food and Beverage Management This course distinguishes restaurant and institutional catering from hotel food and beverage and analyses organizational, operational and financial aspects of modern food and beverage operations. The students discuss labour cost control systems and study feasibility studies on an introductory basis. Food and beverage operating budgets are reviewed. The course places an emphasis on the banqueting and catering market. FBS 1101 Craft-based Learning: Food and Beverages Service Techniques Craft-based learning in food and beverage service techniques offers students foundation level skills knowledge. Students are prepared to work effectively and efficiently in teams to provide timely and appropriate food and beverage service. Demonstrations, simulations and practical activities performed by the student will familiarise them with aspects of modern and classical service techniques. FBS 1102 Principles of Bar and Beverage Operations This course explains and examines the theoretical aspects of the bar/beverage operations. The students will gain a good understanding of both alcoholic and non-alcoholic beverages by examining the history, people and culture of well-known production regions. 28