E-Commerce Web Sites Trust Factors: An Empirical Approach

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "E-Commerce Web Sites Trust Factors: An Empirical Approach"

Transcription

1 Contemporary Engineering Sciences, Vol. 6, 2013, no. 1, 1 7 HIKARI Ltd, E-Commerce Web Sites Trust Factors: An Empirical Approach Radwan M. Al-Dwairi Department of Computer Information Systems Faculty of Information Technology, Al Albayt University, Mafraq, Jordan Copyright 2013 Radwan M. Al-Dwairi. This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited. Abstract E-commerce web sites are attractive targets for web attackers. The wide media coverage about many successful attacks against many web sites makes e-customers more reluctant toward conducting online transactions via the web. The critical point in this situation is how to help e-customers decide whether a certain e-commerce web site is trusted or not and persuade them to proceed with their online transactions. Therefore, the major question that can be addressed is: what are the trust factors of e-commerce web sites in the eyes of e-customers? In this domain, the answer is not successfully addressed. Thus, this is considered as an important gap which should be filled. In response, this paper presents a novel approach which illustrates an empirical study that successfully identified the key factors for trusted e-commerce web sites. Keywords: A trusted web site. E-commerce, security, privacy, TAM 1 Introduction Establishing trust relationships in digital environments like web commerce involve more aspects than in the social world. This is because communications in virtual environments rely not only on relevant human beings and their relationships, but also on digital components and internet infrastructure. Moreover, it is more difficult to accumulate accurate information for trust purposes in remote digital communications where information can be easily altered or distorted by attackers [19]. Since the interactions between the transacting parties in the environment of e-commerce are done

2 2 R. M. Al-Dwairi via the trustee s web sites using internet as a transformation channel, then the characteristics of e-commerce web sites evolved as significant issues which participate in establishing e-customers trust in online environments and encourage them to proceed with their online transactions. This important issue is not successfully addressed in the literature of the e-commerce field. Thus there is a need to investigate the characteristics of trusted e-commerce web sites from a user s point of view. The remainder of this paper is organized as follows: section 2 presents literature review of the characteristics of trusted e-commerce web sites, section 3 illustrated the research methodology, section 4 presents the data collection procedure, section 5 presents the reliability of the instrument, section 6 shows the data analysis of the study, section 7 discusses the results of the study, and section 8 summarizes the conclusion and the future work. 2 Literature Review Internet commerce may be defined as the process of buying, selling, transferring, or exchanging products and/or services via the internet using a web site. In this environment, the interaction between online customers and digital companies is done via the companies web sites. Consequently, online users first impression about the digital company is formulated from its web site. Thus, it is expected that the characteristics of e-commerce web site affect online customers decisions towards their online business transactions [10]. To study the characteristics of e-commerce web sites that formulate a trust behaviour for online customers, many researchers investigated the effect of the design features on online customers trust and behavior towards web commerce. As an example, Egger [6] explained how the user interface of electronic commerce systems can increase the trustworthiness of an e-commerce web site. Additionally, Egger and Groot [7] discussed the effect of web site usability on online customers trust. Furthermore, Kim and Moon [11] investigated how the graphic design factors of a web site affect the users trust. Furthermore, Nilashi [12] showed that security and familiarity of web sites influence customers trust towards their online transactions. Aldiri et al. [1] studied how to increase e-customers' trust through the use of images and videos on e-commerce web sites. Victor and Chenyan [3] developed an integrated model by examining how perceived ease-of-use and perceived usefulness, perceived enjoyment influenced consumers intention in the context of online shopping. Al-Dwairi and Kamala [2] investigated online shoppers and showed the how the quality of e-commerce web sites positively affected online trust to place online transactions. Rababah and Fawaz [16] examined the effect of many web site factors like usability and reliability on its quality. Cho and Kim [8] proved that the importance of strong visual aesthetics of web sites and transaction security affected customers purchasing intention.

3 E-commerce web sites trust factors 3 The Technology Acceptance Model (TAM) [4] [5] was widely used to measure user s acceptance of information technology. Since an e-commerce web site is considered as an information technology over the web [9], online customers must actively engage in a technology use by interacting with e-commerce web sites and the Internet. For this, TAM could be used to describe online customers acceptance of this technology by placing online transactions [9] [10] [14] [15]. This model has been emerging in this field as a reliable and a robust model. However, in the domain of web shopping this model needs more factors beyond its salient factors (ease-of-use and usefulness). Adding new factors to the TAM may enhance this model to capture online customers acceptance of e-commerce. 3 Methodology To achieve the objective of this study, a quantitative research method in the form of a survey was used to collect the required data from a sample of e-customers from different nationalities and origins by using a questionnaire which was developed for this purpose. The majority of the questions rate respondents on a Likert scale of 5-1 with end points of strongly agree and strongly disagree respectively. 4 Data Collection Procedure In this study, 419 questionnaires were distributed into customers of different ages, genders, and educational levels. Out of the 419 distributed questionnaires, 261 questionnaires were returned back. After checking the returned questionnaire, the researcher rejected one questionnaire as it is not filled correctly. Thus 260 questionnaires were used in this study. 5 Instrument Reliability Cronbach s alpha is a commonly used test for internal reliability. Thus, the researcher used the same test to measure the reliability of the used instrument; (SPSS) was used for this computation. The value of Cronbach s alpha for the items in this study was 71.4%. Since the value of Cronbach s alpha is greater than 0.70, the items in the study can be used for analysis with acceptable reliability [13].

4 4 R. M. Al-Dwairi 6 Data Analysis In order to conduct online transactions, customers should reveal their personal and financial information to e-commerce web sites. Therefore, the security and privacy features of the web sites are considered as important factors. Results showed that 72.6% of respondents are reluctant to reveal their sensitive information to the e-commerce web site. In addition to this, 63.4% of respondents believe that the endorsement of e-commerce web sites with a security seal would positively affect their trust to conduct online transactions. In addition to this, 72% of respondents recommend that digital companies should use strong cryptography protocols to protect their information during the transformation process and in web servers. Furthermore, 77% of respondents pointed that the trusted e-commerce web site should provide a mechanism to create a personal account for them to make sure that their credentials are saved securely. From these findings the researcher can infer that security and privacy features are two significant factors for customers to trust an e-commerce web site. In section 2, the researcher pointed that TAM can be used to explain the behaviour of online customers towards their online transactions. For this, the study concentrates on the technology factors of e-commerce web sites. The study shows that 65.3% of respondents think that easy and good design of web site would positively affect them to place an online transaction using the web site. With regard to e-commerce web sites design features like attraction and using multimedia features in e-commerce web sites, the study shows that using such features would not affect e-customers decision towards their online transactions. However, 71% of respondents recommend that the e-commerce web site should include some tools that enable them to make a type of interaction with the digital company. This can be done by providing the web site with a chat tool or an tool. This mechanism can alleviate their concerns regarding their online transactions and the risk that might arise from the digital company. Based on these results, the researcher can suggest that e-commerce web sites should include some tools that enable online users effectively communicate the digital companies to exchange information and enhance the possibilities of building a trust relationship with online customers. Based on these results, the researcher suggests that e-commerce web sites should be designed well in order to be trusted. In addition to its design, an e-commerce web site should include a timely and complete and accurate information about products, services, policies, procedures of the digital companies. The results of the study shows that 77% of respondents believe that the complete and accurate information about products, policies, and the digital company in e-commerce web sites will positively help them to conduct their online transactions with these companies. Based on the previous results, the researcher infer that security, privacy, design, and content are significant factors for e-commerce web sites in order

5 E-commerce web sites trust factors 5 to be trusted by online customers. 7 Discussion The results of the study clearly show that e-commerce web sites should have some characteristics in order to be trusted by the online customers. These factors will positively affect e-customers acceptance of the internet commerce and consequently this behavior can be transformed into sound decisions towards the online transactions. The results of the study show that security and privacy features are important factors of the trusted e-commerce web sites. In addition, e-commerce web site design can play a big role in persuading e-customers to conduct their online business transactions with digital companies. These findings are partially consistent with the findings of [17]. Furthermore, results of this study showed that complete information is found to have a significant influence on shaping trust behavior towards these web sites. Also, the accuracy and complete information about items, prices, and the company policy should work together to provide e-customers with useful information and may positively affect them to trust the concerned web site. In addition, offering some communication options within e-commerce web sites offer the opportunity to link e-customers with e-vendors directly. This could alleviate their concerns by enabling them to make direct interactions with digital companies and to get answers for their queries and make sure that they are communicating using a legitimate web site. E-commerce web sites trust factors model Security Privacy Design Intention to trust an e-commerce Web site Content Finally, results showed that 88.9% of respondents agreed that if they trusted a particular e-commerce web site, then they have an intention to proceed with their online transactions using that web site. This elevated the role of e-commerce web site in establishing e-customers trust towards online transactions and showed that the online customers accept this technology.

6 6 R. M. Al-Dwairi Hence, the researcher can suggest a model for the factors of trusted e-commerce web sites. 8 Conclusion and future work These results of this study elevated the role of security, privacy, design and content of e-commerce web sites in affecting e-customers trust to shape sound decisions toward their online transactions. Based on these findings, we argued that these web sites that pose such characteristics will be considered as trusted web sites from e-customers point of view. Although TAM was widely used in predicting users' acceptance of a technology; the suggested model includes additional factors beyond the PEOU and PU to successfully represent e-customer s behaviour to accept the e-commerce technology and make sound decisions. Therefore, this study added new important constructs for the enhancement of TAM's power towards the prediction of e-customers acceptance of e-commerce technology and relate it to their trust to proceed with their online transactions. For our future research, a model based on this study could be implemented using a fuzzy logic approach and study the effect of e-customers demographic factors like gender, age and culture in accepting e-commerce technology. References [1] Aldiri K., D. Hobbs, and R. Qahwaji, "The Human Face of E-Business: Engendering Consumer Initial Trust Through the Use of Images of Sales Personnel on E-Commerce Websites", International Journal of E-Business Research, IGI Global, USA, 2008, pp [2] Al-Dwairi, R; Kamala, M.A., Determination of the Factors that Influence Consumers' Trust in B2C e-commerce: An Empirical Approach, CW 2009, IEEE Computer Society, pp , 2009, Bradford, UK. [3] Chao WEn Victor, R. and P. Chenyan XU, An Integrated model for customer online purchases intention, Journal of CIS,2011. [4] Davis F. D., "Perceived Usefulness, Perceived Ease of Use and User Acceptance of Information Technology". MIS Quarterly, Vol. 13, No. 3, 1989, pp [5] Davis F. D., Richard P. Bagozzi, and Paul R. Warshaw, "A user Acceptance of Computer Technology: A comparison of Two Theoretical Models", Management Science. 35(8), 1989, pp

7 E-commerce web sites trust factors 7 [6] Egger F. N., "Human Factors in e-commerce: Making Systems Appealing, Usable and Trustworthy", Graduate Students Consortium & Educational Symposium, 12th Bled International E-Commerce Conference, Slovenia, [7] Egger F. N., and B. D. Groot, "Developing a Model of Trust for e-commerce: An Application to a Permissive Marketing Web site", Poster proceeding of the 9th International WWW Conf., Netherlands, [8] Erin Cho, and Youn-Kyung Kim. The Effects of Website Designs, Self-Congruity, and Flow on Behavioral Intention, International Journal of Design IJDesign Vol 6, No 2 (2012). [9] Gefen D., E. Karahanna, D. W. Straub, "Trust and TAM in Online Shopping: An Integrated Model", MIS Quarterly, 27(1), 2003, pp [10] Joia L. A. and Oliveira L., "Development and testing of an e-commerce web site evaluation model". Journal of electronic commerce in organisations, 6(3), IGI Global, [11] Kim J., and J. Y. Moon, "Emotional Usability of Customer Interfaces- Focusing on Cyber banking system Interfaces", Available: Emotional_Usability_of_Customer_Interface.pdf, pp , [12] Mehrbakhsh Nilashi Karamollah Bagherifard, Othman Ibrahim, Nasim Janahmadi, Mousa Barisam, An Application Expert System for Evaluating Effective Factors on Trust in B2C Websites, Scientific Research-Engineering, Vol , pp [13] Nunnally Jum C., "Psychometric Theory", McGraw-Hill Book Company, ISBN: , second Edition, [14] Pavlou P.A., "Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model", International Journal of Electronic Commerce, M.E. Sharpe Inc, Vol. 7, No. 3, 2003, pp [15] Pikkarainen T., K. Pikkarainen, H. Karjaluoto, and S. Pahnila, "Consumer acceptance of online banking: an extension of the technology acceptance mode", Emerald, Internet research, Vol. 14, No. 3, 2004, pp [16] Rababah and Fawaz, Key Factors for Developing a Successful E-commerce Website, 2010, IBIMA Publishing Communications of the IBIMA Vol (2010), Article ID [17] Raganathan C. and S. Ganapathy, "Key dimensions of Business-toconsumer web sites", Information & Management 39, pp , Received: October, 2012

Evaluating User Acceptance of Online Banking Information Systems: An Empirical Case of Pakistan Paper 18

Evaluating User Acceptance of Online Banking Information Systems: An Empirical Case of Pakistan Paper 18 Evaluating User Acceptance of Online Banking Information Systems: An Empirical Case of Pakistan Paper 18 Fida Hussain Chandio fida.chandio@brunel.ac.uk ABSTRACT Pakistan banking sector has gone through

More information

Key Factors for Developing a Successful E-commerce Website

Key Factors for Developing a Successful E-commerce Website IBIMA Publishing Communications of the IBIMA http://www.ibimapublishing.com/journals/cibima/cibima.html Vol. 2010 (2010), Article ID 763461, 9 pages Key Factors for Developing a Successful E-commerce Website

More information

Exploring the Antecedents of Electronic Service Acceptance: Evidence from Internet Securities Trading

Exploring the Antecedents of Electronic Service Acceptance: Evidence from Internet Securities Trading Exploring the Antecedents of Electronic Service Acceptance: Evidence from Internet Securities Trading Siriluck Rotchanakitumnuai Department of Management Information Systems Faculty of Commerce and Accountancy

More information

Technological Acceptance and Consumer's Behavior on Buying Online Insurance

Technological Acceptance and Consumer's Behavior on Buying Online Insurance International Conference on ebusiness, ecommerce, emanagement, elearning and egovernance [IC5E] 112 International Conference on ebusiness, ecommerce, emanagement, elearning and egovernance 2015 [IC5E 2015]

More information

An Explorative Model for B2B Cloud Service Adoption in Korea - Focusing on IaaS Adoption

An Explorative Model for B2B Cloud Service Adoption in Korea - Focusing on IaaS Adoption , pp.155-164 http://dx.doi.org/10.14257/ijsh.2013.7.5.16 An Explorative Model for B2B Cloud Service Adoption in Korea - Focusing on IaaS Adoption Kwang-Kyu Seo Department of Management Engineering, Sangmyung

More information

Technology Complexity, Personal Innovativeness And Intention To Use Wireless Internet Using Mobile Devices In Malaysia

Technology Complexity, Personal Innovativeness And Intention To Use Wireless Internet Using Mobile Devices In Malaysia International Review of Business Research Papers Vol.4 No.5. October-November 2008. PP.1-10 Technology Complexity, Personal Innovativeness And Intention To Use Wireless Internet Using Mobile Devices In

More information

Brunel Business school Doctoral Symposium 28 th & 29 th March 2011

Brunel Business school Doctoral Symposium 28 th & 29 th March 2011 Student First Name: Hala Student Surname: Al Khatib Copyright subsists in all papers and content posted on this site. Further copying or distribution by any means without prior permission is prohibited,

More information

TRUST AND USER ACCEPTANCE OF MOBILE ADVERTISING

TRUST AND USER ACCEPTANCE OF MOBILE ADVERTISING TRUST AND USER ACCEPTANCE OF MOBILE ADVERTISING Samer Barakat, Management Information Systems Department, Faculty of Economics & Administrative Science, Applied Science Private University, Jordan sbarakat@asu.edu.jo

More information

The Technology Acceptance Model with Online Learning for the Principals in Elementary Schools and Junior High Schools

The Technology Acceptance Model with Online Learning for the Principals in Elementary Schools and Junior High Schools The Technology Acceptance Model with Online Learning for the Principals in Elementary Schools and Junior High Schools RONG-JYUE FANG 1, HUA- LIN TSAI 2, CHI -JEN LEE 3, CHUN-WEI LU 4 1,2 Department of

More information

Effect of Using Human Images in Product Presentation of E-Commerce Website on Trust, Fixation and Purchase Intention: A Design of Experiment

Effect of Using Human Images in Product Presentation of E-Commerce Website on Trust, Fixation and Purchase Intention: A Design of Experiment Effect of Using Human Images in Product Presentation of E-Commerce Website on Trust, Fixation and Purchase Intention: A Design of Experiment Timaporn Amnakmanee and Pimmanee Rattanawicha Department of

More information

Web as New Advertising Media among the Net Generation: A Study on University Students in Malaysia

Web as New Advertising Media among the Net Generation: A Study on University Students in Malaysia Web as New Advertising Media among the Net Generation: A Study on University Students in Malaysia Arasu Raman* and Viswanathan Annamalai** Globalization drives a number of opportunities for small to medium

More information

EXAMINING STUDENTS ACCEPTANCE OF TABLET PC USING TAM

EXAMINING STUDENTS ACCEPTANCE OF TABLET PC USING TAM EXAMINING STUDENTS ACCEPTANCE OF TABLET PC USING TAM Omar El-Gayar, Dakota State University, omar.el-gayar@dsu.edu Mark Moran, Dakota State University, mark.moran@dsu.edu ABSTRACT With the proliferation

More information

Mobile Stock Trading (MST) and its Social Impact: A Case Study in Hong Kong

Mobile Stock Trading (MST) and its Social Impact: A Case Study in Hong Kong Mobile Stock Trading (MST) and its Social Impact: A Case Study in Hong Kong K. M. Sam 1, C. R. Chatwin 2, I. C. Ma 3 1 Department of Accounting and Information Management, University of Macau, Macau, China

More information

B2C e-commerce Success: a Test and Validation of a Revised Conceptual Model

B2C e-commerce Success: a Test and Validation of a Revised Conceptual Model B2C e-commerce Success: a Test and Validation of a Revised Conceptual Model Irwin Brown and Ruwanga Jayakody University of Cape Town, South Africa Irwin.Brown@uct.ac.za Abstract: Since the advent of the

More information

DEVELOPING AN EXTENDED TECHNOLOGY ACCEPTANCE MODEL: DOCTORS ACCEPTANCE OF ELECTRONIC MEDICAL RECORDS IN JORDAN

DEVELOPING AN EXTENDED TECHNOLOGY ACCEPTANCE MODEL: DOCTORS ACCEPTANCE OF ELECTRONIC MEDICAL RECORDS IN JORDAN DEVELOPING AN EXTENDED TECHNOLOGY ACCEPTANCE MODEL: DOCTORS ACCEPTANCE OF ELECTRONIC MEDICAL RECORDS IN JORDAN INTRODUCTION Fauziah Baharom 1, Ola T. Khorma 2, Haslina Mohd 3, and Mahmood G. Bashayreh

More information

A model for assessing the quality of e-commerce systems

A model for assessing the quality of e-commerce systems A model for assessing the quality of e-commerce Antonia Stefani Patras University Department of Mathematics Patras, Rio, GR 26500 stefani4@otenet.gr Michalis Xenos Hellenic Open University School of Science

More information

Exploring the Drivers of E-Commerce through the Application of Structural Equation Modeling

Exploring the Drivers of E-Commerce through the Application of Structural Equation Modeling Exploring the Drivers of E-Commerce through the Application of Structural Equation Modeling Andre F.G. Castro, Raquel F.Ch. Meneses and Maria R.A. Moreira Faculty of Economics, Universidade do Porto R.Dr.

More information

E-commerce: It s Impact on consumer Behavior

E-commerce: It s Impact on consumer Behavior Global Journal of Management and Business Studies. ISSN 2248-9878 Volume 3, Number 2 (2013), pp. 131-138 Research India Publications http://www.ripublication.com/gjmbs.htm E-commerce: It s Impact on consumer

More information

Proc. of Int. Conf. on Computing, Communication & Manufacturing 2014

Proc. of Int. Conf. on Computing, Communication & Manufacturing 2014 Proc. of Int. Conf. on Computing, Communication & Manufacturing 2014 Technology Acceptance Model implementation in Open Source Learning Management System Parantap Chatterjee MCKV Institute Of Engineering/MCA,

More information

THE ONLINE CONSUMER TRUST CONSTRUCT: A WEB MERCHANT PRACTITIONER PERSPECTIVE

THE ONLINE CONSUMER TRUST CONSTRUCT: A WEB MERCHANT PRACTITIONER PERSPECTIVE THE ONLINE CONSUMER TRUST CONSTRUCT: A WEB MERCHANT PRACTITIONER PERSPECTIVE Allen C. Johnston Mississippi State University acj4@msstate.edu Merrill Warkentin Mississippi State University mwarkentin@cobilan.msstate.edu

More information

A Review on Initial Trust Antecedents in E-Commerce

A Review on Initial Trust Antecedents in E-Commerce A Review on Initial Trust Antecedents in E-Commerce Aszifa Aris 1 e-mail: aa10_com036@student.usm.my Norlia Mustaffa 2 e-mail: norlia@cs.usm.my Nurul Syafika Nadiah Mohd Zabarudin 4 e-mail: nsnmz09_nu0473@student.usm.my

More information

University of Huddersfield Repository

University of Huddersfield Repository University of Huddersfield Repository AL-Majali, Faris and Prigmore, Martyn Consumers channel choice behavior in multi-channel environments: what are the influences on consumers to choose the online distribution

More information

Consumers attitude towards online shopping: Factors influencing employees of crazy domains to shop online

Consumers attitude towards online shopping: Factors influencing employees of crazy domains to shop online Journal of Management and Marketing Research Consumers attitude towards online shopping: Factors influencing employees of crazy domains to shop online ABSTRACT Saad Akbar Bangkok University, Thailand Paul

More information

Assessment of Cybersecurity Knowledge and Behavior: An Anti-phishing Scenario

Assessment of Cybersecurity Knowledge and Behavior: An Anti-phishing Scenario Assessment of Cybersecurity Knowledge and Behavior: An Anti-phishing Scenario Ping An Wang Department of Cybersecurity and Information Assurance, Graduate School University of Maryland University College

More information

Cloud Computing: A Comparison Between Educational Technology Experts' and Information Professionals' Perspectives

Cloud Computing: A Comparison Between Educational Technology Experts' and Information Professionals' Perspectives Noa Aharony 1 Cloud Computing: A Comparison Between Educational Technology Experts' and Information Professionals' Perspectives Noa Aharony Department of Information Science, Bar-Ilan University Noa.aharony@biu.ac.il

More information

Customers Acceptance of Online Shopping In Saudi Arabia

Customers Acceptance of Online Shopping In Saudi Arabia Customers Acceptance of Online Shopping In Saudi Arabia Sulaiman A. Al-Hudhaif, Ph.D. Saleh Saad Alqahtani, Ph.D. College of Business Administration King Saud University Introduction: Good news for e-

More information

What Keeps Online Customers Repurchasing through the Internet?

What Keeps Online Customers Repurchasing through the Internet? What Keeps Online Customers Repurchasing through the Internet? KANOKWAN ATCHARIYACHANVANICH, HITOSHI OKADA and NOBORU SONEHARA Factors affecting the intention of purchasing online have been investigated

More information

E-tailing: Analysis of Customer Preferences towards Online Shopping in Pune Region

E-tailing: Analysis of Customer Preferences towards Online Shopping in Pune Region E-tailing: Analysis of Customer Preferences towards Online Shopping in Pune Region *Prof. Vishal Raut Associate Professor-Trinity Institute of Management & Research Pune, Maharashtra, India **Prof. Dr.

More information

Investigating the Relative Importance of Design Criteria in the Evaluation of the Usability of Educational Websites from the Viewpoint of Students

Investigating the Relative Importance of Design Criteria in the Evaluation of the Usability of Educational Websites from the Viewpoint of Students , July 4-6, 202, London, U.K. Investigating the Relative Importance of Design Criteria in the Evaluation of the Usability of Educational Websites from the Viewpoint of Students Layla Hasan, Member, IAENG

More information

Students Acceptance on Document Sharing through Online Storage System

Students Acceptance on Document Sharing through Online Storage System Students Acceptance on Document Sharing through Online Storage System Wan Hussain Wan Ishak, Fadhilah Mat Yamin, Amlus Ibrahim Universiti Utara Malaysia, Sintok, Kedah, Malaysia Email: hussain@uum.edu.my

More information

Electronic Commerce Research in Latest Decade: A Literature Review

Electronic Commerce Research in Latest Decade: A Literature Review International Journal of Electronic Commerce Studies Vol.1, No.1, pp.1-14, 2010 Electronic Commerce Research in Latest Decade: A Literature Review Chih-Chien Wang National Taipei University, Taipei County,

More information

Consumers Adoption of B2C E-Commerce in Macao

Consumers Adoption of B2C E-Commerce in Macao Consumers Adoption of B2C E-Commerce in Macao Chang Boon Patrick LEE *, Chun Yip Desmond YUEN **, Sze Kin Ken LEE*** Faculty of Business Administration, University of Macau * cblee@umac.mo ** desmondy@umac.mo

More information

Identifying Requirements of Agricultural Mobile Marketing from Experts Perception

Identifying Requirements of Agricultural Mobile Marketing from Experts Perception , pp.113-118 http://dx.doi.org/10.14257/ijunesst.2014.7.1.11 Identifying Requirements of Agricultural Mobile Marketing from Experts Perception Maryam Omidi Najafabadi, Mahmood Ahmadi and Farhad Lashgarara

More information

End-User Satisfaction in ERP System: Application of Logit Modeling

End-User Satisfaction in ERP System: Application of Logit Modeling Applied Mathematical Sciences, Vol. 8, 2014, no. 24, 1187-1192 HIKARI Ltd, www.m-hikari.com http://dx.doi.org/10.12988/ams.2014.4284 End-User Satisfaction in ERP System: Application of Logit Modeling Hashem

More information

The Impact of Purpose for Web Use on User Preferences for Web Design Features

The Impact of Purpose for Web Use on User Preferences for Web Design Features Impact of Purpose for Web Use on User Preferences The Impact of Purpose for Web Use on User Preferences for Web Design Features Pavla Baierova Mary Tate Beverley Hope Abstract School of Information Management,

More information

Considering the Cultural Issues of Web Design in Implementing Web-Based E-Commerce for International Customers

Considering the Cultural Issues of Web Design in Implementing Web-Based E-Commerce for International Customers Considering the Cultural Issues of Web Design in Implementing Web-Based E-Commerce for International Customers Kyeong. S. Kang The First International Conference on Electronic Business, Faculty of Information

More information

NANYANG TECHNOLOGICAL UNIVERSITY

NANYANG TECHNOLOGICAL UNIVERSITY NANYANG TECHNOLOGICAL UNIVERSITY Division of Information Studies Wee Kim Wee School of Communication & Information Digitally Mediated Fitness Games for Corporate Wellness CI6299 Critical Inquiry Proposal

More information

Adoption of Self Service Technologies (SST) - A study on the intention of Management students to use Internet Banking Services

Adoption of Self Service Technologies (SST) - A study on the intention of Management students to use Internet Banking Services Adoption of Self Service Technologies (SST) - A study on the intention of Management students to use Internet Banking Services *V.V.Ravi Kumar ** Dr. S.K. Bose ABSTRACT Banks in India have been progressively

More information

A Study on Trust Building and Its Derived Value in C2C E-Commerce

A Study on Trust Building and Its Derived Value in C2C E-Commerce A Study on Trust Building and Its Derived Value in C2C E-Commerce Eugenia Huang, National Chengchi University, Taiwan Ching-Chi Liu, J.P. Morgan Asset Management, Taiwan ABSTRACT Trust is one of the crucial

More information

AN EXPLORATORY STUDY ON THE IMPACT OF TRUST ON DIFFERENT E-PAYMENT GATEWAYS: OCTOPUS CARD VS. CREDIT CARD

AN EXPLORATORY STUDY ON THE IMPACT OF TRUST ON DIFFERENT E-PAYMENT GATEWAYS: OCTOPUS CARD VS. CREDIT CARD AN EXPLORATORY STUDY ON THE IMPACT OF TRUST ON DIFFERENT E-PAYMENT GATEWAYS: OCTOPUS CARD VS. CREDIT CARD Kevin K.W. Ho, School of Business and Public Administration, University of Guam, Mangilao, GU,

More information

Consumer Search & Real Estate Websites: A Replication and Extension of the TAM

Consumer Search & Real Estate Websites: A Replication and Extension of the TAM Consumer Search & Real Estate Websites: A Replication and Extension of the TAM Karen Bayne, Scion Research Tony Garrett, Sarah Todd, University of Otago Abstract The use of internet real estate search

More information

Building trust in online customers

Building trust in online customers Southern Cross University epublications@scu Southern Cross Business School 2011 Building trust in online customers George M. Coles Southern Cross University William J. Smart Southern Cross University Publication

More information

Factors Affecting the Intention to use E-marketing of Small and Medium Sized Businesses in the Three Southern Border Provinces of Thailand

Factors Affecting the Intention to use E-marketing of Small and Medium Sized Businesses in the Three Southern Border Provinces of Thailand International Journal of Business and Social Science Vol. 5, No. 6(1); May 2014 Factors Affecting the Intention to use E-marketing of Small and Medium Sized Businesses in the Three Southern Border Provinces

More information

A Bibliometric Analysis on Online Shopping

A Bibliometric Analysis on Online Shopping A Bibliometric Analysis on Online Shopping Singh Mahendra*, Matsui Yoshiki Yokohama National University, 7-1 Tokiwadai, Hodogaya-ku, Yokohama, Japan * Corresponding author. Email: mahenrsingh@gmail.com

More information

A Study of the Factors that Influence the Acceptance of e-commerce in Developing Countries:

A Study of the Factors that Influence the Acceptance of e-commerce in Developing Countries: A Study of the Factors that Influence the Acceptance of e-commerce in Developing Countries: A Comparative Survey between Iran and United Arab Emirates Lotfollah Forouzandeh Dehkordi Assistant Professor

More information

Evaluating the Factors Affecting on Intension to Use of E-Recruitment

Evaluating the Factors Affecting on Intension to Use of E-Recruitment American Journal of Information Science and Computer Engineering Vol., No. 5, 205, pp. 324-33 http://www.aiscience.org/journal/ajisce Evaluating the Factors Affecting on Intension to Use of E-Recruitment

More information

THE THEORY OF PLANNED BEHAVIOR AND ITS ROLE IN TECHNOLOGY ACCEPTANCE OF ELECTRONIC MEDICAL RECORDS IMPLEMENTATION

THE THEORY OF PLANNED BEHAVIOR AND ITS ROLE IN TECHNOLOGY ACCEPTANCE OF ELECTRONIC MEDICAL RECORDS IMPLEMENTATION THE THEORY OF PLANNED BEHAVIOR AND ITS ROLE IN TECHNOLOGY ACCEPTANCE OF ELECTRONIC MEDICAL RECORDS IMPLEMENTATION Elaine Seeman, Department of Management Information Systems College of Business, East Carolina

More information

Location-Based Mobile Decision Support Systems and Their Effect On User Performance

Location-Based Mobile Decision Support Systems and Their Effect On User Performance Location-Based Mobile Decision Support Systems and Their Effect On User Performance Rahul C. Basole Georgia Institute of Technology School of Industrial and Systems Engineering 755 Ferst Drive Atlanta,

More information

Dual. Utilitarian. Productivity. Fun

Dual. Utilitarian. Productivity. Fun An Interdisciplinary Journal on Humans in ICT Environments ISSN: 1795-6889 www.humantechnology.jyu.fi Volume 2 (2), October 2006, 225 235 AN ACCEPTANCE MODEL FOR USEFUL AND FUN INFORMATION SYSTEMS Thomas

More information

SAMPLE EXAMINATION PAPER SAMPLE ANSWERS

SAMPLE EXAMINATION PAPER SAMPLE ANSWERS EXAMINATION PAPER: ACADEMIC SESSION 2003/2004 Campus School Department Level TITLE OF PAPER COURSE CODE Maritime Computing and Mathematical Sciences Information Systems and Multimedia Three ecommerce COMP1308

More information

A COMPARISON ANALYSIS ON THE INTENTION TO CONTINUED USE OF A LIFELONG LEARNING WEBSITE

A COMPARISON ANALYSIS ON THE INTENTION TO CONTINUED USE OF A LIFELONG LEARNING WEBSITE International Journal of Electronic Business Management, Vol. 10, No. 3, pp. 213-223 (2012) 213 A COMPARISON ANALYSIS ON THE INTENTION TO CONTINUED USE OF A LIFELONG LEARNING WEBSITE Hsiu-Li Liao * and

More information

Abstract. Keywords: Commerce, Intelligent Agent, ecommerce trust. 1. Introduction

Abstract. Keywords: Commerce, Intelligent Agent, ecommerce trust. 1. Introduction An Information Framework for a Merchant Trust Agent in Electronic Commerce Mohd Khairudin Kasiran Farid Meziane Computer Science, School of Sciences, University of Salford, Salford M5 4WT, UK f.meziane@salford.ac.uk

More information

Measuring and Assessing Online Store Image: A Study of Two Online Bookshops in the Benelux

Measuring and Assessing Online Store Image: A Study of Two Online Bookshops in the Benelux 0-7695-1435-9/02 $17.00 (c) 2002 IEEE 1 Measuring and Assessing Image: A Study of Two Online Bookshops in the Benelux Hans van der Heijden and Tibert Verhagen Vrije Universiteit Amsterdam Faculty of Economics

More information

The Relationship of E-CRM, Customer Satisfaction and Customer Loyalty. The Moderating Role of Anxiety

The Relationship of E-CRM, Customer Satisfaction and Customer Loyalty. The Moderating Role of Anxiety Middle-East Journal of Scientific Research 16 (4): 531-535, 2013 ISSN 1990-9233 IDOSI Publications, 2013 DOI: 10.5829/idosi.mejsr.2013.16.04.11568 The Relationship of E-CRM, Customer Satisfaction and Customer

More information

Nigerian Retail Customers Adoption of Online Banking in an Islamic Bank

Nigerian Retail Customers Adoption of Online Banking in an Islamic Bank Nigerian Retail Customers Adoption of Online Banking in an Islamic Bank Binta Usman Dalhatu 1, Azrai B Abdullah 2, M Yussoff Ibrahim 3, and Adewale Abideen 4 1-3 Department of Humanities, Universiti Teknologi

More information

LEARNING OUTCOMES FOR THE PSYCHOLOGY MAJOR

LEARNING OUTCOMES FOR THE PSYCHOLOGY MAJOR LEARNING OUTCOMES FOR THE PSYCHOLOGY MAJOR Goal 1. Knowledge Base of Psychology Demonstrate familiarity with the major concepts, theoretical perspectives, empirical findings, and historical trends in psychology.

More information

Challenging Web Design and Cultural Issues in International E-commerce Sites

Challenging Web Design and Cultural Issues in International E-commerce Sites Challenging Web Design and Cultural Issues in International E-commerce Sites Kyeong. S. KANG Faculty of IT, University of Technology Sydney, Broadway, NSW 2007, Australia Tel: +61-2-9514-1912, Fax: + 61-2-9514-4492,

More information

Understanding Cultural Variations of E-Commerce Websites in A Global Framework

Understanding Cultural Variations of E-Commerce Websites in A Global Framework Global Journal of Finance and Management. ISSN 0975-6477 Volume 6, Number 3 (2014), pp. 275-280 Research India Publications http://www.ripublication.com Understanding Cultural Variations of E-Commerce

More information

EFFECTIVENESS OF DETECTIVE AND PREVENTATIVE INFORMATION SECURITY CONTROLS IN INFORMATION SYSTEMS ORGANIZATIONS

EFFECTIVENESS OF DETECTIVE AND PREVENTATIVE INFORMATION SECURITY CONTROLS IN INFORMATION SYSTEMS ORGANIZATIONS SENRA Academic Publishers, British Columbia Vol. 8, No. 3, pp. 3125-3129, October 2014 Online ISSN: 1920-3853; Print ISSN: 1715-9997 EFFECTIVENESS OF DETECTIVE AND PREVENTATIVE INFORMATION SECURITY CONTROLS

More information

Usability in ERP (Single and Multiple Document Interface) Application Environments

Usability in ERP (Single and Multiple Document Interface) Application Environments International Journal of Business, Humanities and Technology Vol. 4, No. 4; July 2014 Usability in ERP (Single and Multiple Document Interface) Application Environments Mazhar Sadiq & Antti Pirhonen Department

More information

Copyright subsists in all papers and content posted on this site.

Copyright subsists in all papers and content posted on this site. Student First Name: Talhat Student Second Name: Alhaiou Copyright subsists in all papers and content posted on this site. Further copying or distribution by any means without prior permission is prohibited,

More information

Security and Privacy Trust in E-Government: Understanding System and Relationship Trust Antecedents

Security and Privacy Trust in E-Government: Understanding System and Relationship Trust Antecedents and Trust in E-Government: Understanding System and Relationship Trust Antecedents Alexander J. McLeod Jr. University of Nevada, Reno amcleod@unr.edu Abstract This research proposes an E-Government security

More information

Wei Li Department of Accounting, Kent State University, Kent, Ohio, USA, and

Wei Li Department of Accounting, Kent State University, Kent, Ohio, USA, and The current issue and full text archive of this journal is available at wwwemeraldinsightcom/1834-7649htm The effect of trust in system reliability on the intention to adopt online accounting systems Robert

More information

ANALYSIS OF WEB-BASED APPLICATIONS FOR EXPERT SYSTEM

ANALYSIS OF WEB-BASED APPLICATIONS FOR EXPERT SYSTEM Computer Modelling and New Technologies, 2011, Vol.15, No.4, 41 45 Transport and Telecommunication Institute, Lomonosov 1, LV-1019, Riga, Latvia ANALYSIS OF WEB-BASED APPLICATIONS FOR EXPERT SYSTEM N.

More information

Jurnal Teknologi CONTINUOUS USE OF ONLINE STORAGE SYSTEM FOR DOCUMENT SHARING. Full Paper. Fadhilah Mat Yamin a*, Wan Hussain Wan Ishak b

Jurnal Teknologi CONTINUOUS USE OF ONLINE STORAGE SYSTEM FOR DOCUMENT SHARING. Full Paper. Fadhilah Mat Yamin a*, Wan Hussain Wan Ishak b Jurnal Teknologi CONTINUOUS USE OF ONLINE STORAGE SYSTEM FOR DOCUMENT SHARING Fadhilah Mat Yamin a*, Wan Hussain Wan Ishak b a School of Technology Management & Logistics, College of Business, Universiti

More information

DETERMINANTS OF INSTRUCTORS TO APPLY IT IN TEACHING

DETERMINANTS OF INSTRUCTORS TO APPLY IT IN TEACHING Proceedings of the International Conference for Education, 2005 World Scientific Publishing Company DETERMINANTS OF INSTRUCTORS TO APPLY IT IN TEACHING SHOW-HUI HUANG International Business & Trade, Shu-Te

More information

CHAPTER-VIII FINDINGS AND SUGGESTIONS

CHAPTER-VIII FINDINGS AND SUGGESTIONS CHAPTER-VIII FINDINGS AND SUGGESTIONS The present study has brought some novel contributions towards the knowledge of online shopping and found the reasons for the shift in buying behavior from the traditional

More information

Measuring Social Factors in E-government Adoption in the Hashemite Kingdom of Jordan

Measuring Social Factors in E-government Adoption in the Hashemite Kingdom of Jordan Measuring Social Factors in E-government Adoption in the Hashemite Kingdom of Jordan Mohammad Kamel Alomari, Kuldeep Sandhu, Peter Woods Griffith University, Australia {m.alomari, k.sandhu, p.woods}@ griffith.edu.au

More information

The Study of Implementation and Assessment of a Cloud Computer Room. Pai-shu Huang, Shih-hao Shen. WuFeng University, Taiwan

The Study of Implementation and Assessment of a Cloud Computer Room. Pai-shu Huang, Shih-hao Shen. WuFeng University, Taiwan The Study of Implementation and Assessment of a Cloud Computer Room Pai-shu Huang, Shih-hao Shen 0178 WuFeng University, Taiwan The Asian Conference on Technology in the Classroom 2012 2012 Abstract: The

More information

Journal of Internet Banking and Commerce

Journal of Internet Banking and Commerce Journal of Internet Banking and Commerce An open access Internet journal (http://www.arraydev.com/commerce/jibc/) Journal of Internet Banking and Commerce, August 2011, vol. 16, no.2 (http://www.arraydev.com/commerce/jibc/)

More information

Web Design and Implementation for Online Registration at University of Diyala

Web Design and Implementation for Online Registration at University of Diyala International Journal of Innovation and Applied Studies ISSN 2028-9324 Vol. 8 No. 1 Sep. 2014, pp. 261-270 2014 Innovative Space of Scientific Research Journals http://www.ijias.issr-journals.org/ Web

More information

The Turkish Online Journal of Educational Technology TOJET October 2004 ISSN: 1303-6521 volume 3 Issue 4 Article 2

The Turkish Online Journal of Educational Technology TOJET October 2004 ISSN: 1303-6521 volume 3 Issue 4 Article 2 IMPLICATIONS OF THE INTEGRATION OF COMPUTING METHODOLOGIES INTO CONVENTIONAL MARKETING RESEARCH UPON THE QUALITY OF STUDENTS UNDERSTANDING OF THE CONCEPT Umut Ayman & Mehmet Cenk Serim Faculty of Communication

More information

User Acceptance of a Key Performance Indicators Monitoring System (KPI-MS) in Higher Education: An Application of the Technology Acceptance Model

User Acceptance of a Key Performance Indicators Monitoring System (KPI-MS) in Higher Education: An Application of the Technology Acceptance Model 2011 2nd International Conference on Education and Management Technology IPEDR vol.13 (2011) (2011) IACSIT Press, Singapore User Acceptance of a Key Performance Indicators Monitoring System (KPI-MS) in

More information

Usability Evaluation of Universities Websites

Usability Evaluation of Universities Websites 1 Jabar M. A., 2Usman Abbas Usman, 3Sidi F. Department of Information System, marzanah@ upm.edu.my 2 Department of Information System, abbasusman4real@yahoo.com 3 Department of Computer Science, fatimah@

More information

Measurement of E-service Quality in University Website

Measurement of E-service Quality in University Website Measurement of E-service Quality in University Website 1 Sayyed Aliakbar Ahmadi 2 Naser Barkhordar 3 Amirhossein Moradi Firoozabadi 4 Asadollah Dolatkhah 1 Associate Professor, Department of Management

More information

The Influence of Trust and Commitment on Customer Relationship Management Performance in Mobile Phone Services

The Influence of Trust and Commitment on Customer Relationship Management Performance in Mobile Phone Services 2011 3rd International Conference on Information and Financial Engineering IPEDR vol.12 (2011) (2011) IACSIT Press, Singapore The Influence of Trust and Commitment on Customer Relationship Management Performance

More information

User Behavior Research of Information Security Technology Based on TAM

User Behavior Research of Information Security Technology Based on TAM , pp.203-210 http://dx.doi.org/10.14257/ijsia.2014.8.2.21 User Behavior Research of Information Security Technology Based on TAM Wang Cheng 1 and Wang Shi-bo 1 1 School of Economics and Management of Qiqihar

More information

Combination of TAM and TPB in Internet Banking Adoption

Combination of TAM and TPB in Internet Banking Adoption Combination of TAM and TPB in Internet Banking Adoption Rahmath Safeena, Hema Date, Nisar Hundewale, and Abdullah Kammani Abstract IT Services is considered as the key driver for the changes taking place

More information

Revisiting the Risks of Software Development Outsourcing Project

Revisiting the Risks of Software Development Outsourcing Project Revisiting the Risks of Software Development Outsourcing Project Haeng-Nam Sung 1, Dong-Hwan Cho 2 * 1 Management Information System, Gyeongsang National University, 900, Gazwa-dong, Jinju, Gyeongsangnam-do,

More information

Analysis of User Experience Quality on Responsive Web Design from its Informative Perspective

Analysis of User Experience Quality on Responsive Web Design from its Informative Perspective , pp.53-62 http://dx.doi.org/10.14257/ijseia.2014.8.5.06 Analysis of User Experience Quality on Responsive Web Design from its Informative Perspective Devita Mira Lestari, Dadan Hardianto and Achmad Nizar

More information

APPLYING THE TECHNOLOGY ACCEPTANCE MODEL AND FLOW THEORY TO ONLINE E-LEARNING USERS ACCEPTANCE BEHAVIOR

APPLYING THE TECHNOLOGY ACCEPTANCE MODEL AND FLOW THEORY TO ONLINE E-LEARNING USERS ACCEPTANCE BEHAVIOR APPLYING THE TECHNOLOGY ACCEPTANCE MODEL AND FLOW THEORY TO ONLINE E-LEARNING USERS ACCEPTANCE BEHAVIOR Su-Houn Liu, Chung Yuan Christian University, vandy@mis.cycu.edu.tw Hsiu-Li Liao, Chung Yuan Christian

More information

Do They Think Alike? Perception Analysis on Quality Environment (QE) Audit Effectiveness: A Malaysian Case

Do They Think Alike? Perception Analysis on Quality Environment (QE) Audit Effectiveness: A Malaysian Case IBIMA Publishing Journal of Accounting and Auditing: Research & Practice http://www.ibimapublishing.com/journals/jaarp/jaarp.html Vol. 202 (202), Article ID 863257, 8 pages DOI: 0.57/202.863257 Do They

More information

Looking Beyond Technology: Barriers of E-Commerce Privacy in Building E-Loyalty Intention on Internet Banking

Looking Beyond Technology: Barriers of E-Commerce Privacy in Building E-Loyalty Intention on Internet Banking , pp. 65-72 http://dx.doi.org/10.14257/ijseia.2014.8.8,07 Looking Beyond Technology: Barriers of E-Commerce Privacy in Building E-Loyalty Intention on Internet Banking Ahmad Al-Khasawneh Computer Information

More information

DRIVERS OF E-COMMERCE/E-BUSINESS SUCCESS: CONSTRUCTS, ANTECEDENTS & MODERATORS IN ADOPTION OF TECHNOLOGY ENABLED PRODUCTS & SERVICES

DRIVERS OF E-COMMERCE/E-BUSINESS SUCCESS: CONSTRUCTS, ANTECEDENTS & MODERATORS IN ADOPTION OF TECHNOLOGY ENABLED PRODUCTS & SERVICES DRIVERS OF E-COMMERCE/E-BUSINESS SUCCESS: CONSTRUCTS, ANTECEDENTS & MODERATORS IN ADOPTION OF TECHNOLOGY ENABLED PRODUCTS & SERVICES John P Wentzel, Jeannette M Wentzel, Diatha K Sundar, VS SarmaYadavalli

More information

A Study on Customer Satisfaction in Mobile Telecommunication Market by Using SEM and System Dynamic Method

A Study on Customer Satisfaction in Mobile Telecommunication Market by Using SEM and System Dynamic Method A Study on in Mobile Telecommunication Market by Using SEM and System Dynamic Method Yuanquan Li, Jiayin Qi and Huaying Shu School of Economics & Management, Beijing University of Posts & Telecommunications,

More information

CHAPTER 5: CONSUMERS ATTITUDE TOWARDS ONLINE MARKETING OF INDIAN RAILWAYS

CHAPTER 5: CONSUMERS ATTITUDE TOWARDS ONLINE MARKETING OF INDIAN RAILWAYS CHAPTER 5: CONSUMERS ATTITUDE TOWARDS ONLINE MARKETING OF INDIAN RAILWAYS 5.1 Introduction This chapter presents the findings of research objectives dealing, with consumers attitude towards online marketing

More information

Business Intranet Redesign: Can High Usability Mediate Competitive Advantage?

Business Intranet Redesign: Can High Usability Mediate Competitive Advantage? Business Intranet Redesign: Can High Usability Mediate Competitive Advantage? - Research in Progress - Thomas Acton (Corresponding Author) Dept of Accountancy & Finance National University of Ireland,

More information

Educational Requirement Analysis for Information Security Professionals in Korea

Educational Requirement Analysis for Information Security Professionals in Korea Educational Requirement Analysis for Information Security Professionals in Korea Sehun Kim Dept. of Industrial Engineering, KAIST, 373-1, Kusong-dong, Yusong-gu, Taejon, 305-701, Korea shkim@kaist.ac.kr

More information

Senior Citizens and E-commerce Websites: The Role of Perceived Usefulness, Perceived Ease of Use, and Web Site Usability

Senior Citizens and E-commerce Websites: The Role of Perceived Usefulness, Perceived Ease of Use, and Web Site Usability Informing Science: the International Journal of an Emerging Transdiscipline Volume 11, 2008 Senior Citizens and E-commerce Websites: The Role of Perceived Usefulness, Perceived Ease of Use, and Web Site

More information

Software Engineering Practices in Jordan

Software Engineering Practices in Jordan Software Engineering Practices in Jordan Nuha El-Khalili Faculty of Information Technology, University of Petra, Amman, Jordan nuhak@uop.edu.jo Dima Damen Faculty of Information Technology, University

More information

Security Factors Influencing End Users Adoption of E-Government

Security Factors Influencing End Users Adoption of E-Government Security Factors Influencing End Users Adoption of E-Government Nawaf Alharbi, Maria Papadaki, Paul Dowland Centre for Security, Communications and Network Research Plymouth University, Plymouth, United

More information

User Behaviour on Google Search Engine

User Behaviour on Google Search Engine 104 International Journal of Learning, Teaching and Educational Research Vol. 10, No. 2, pp. 104 113, February 2014 User Behaviour on Google Search Engine Bartomeu Riutord Fe Stamford International University

More information

One LAR Course Credits: 3. Page 4

One LAR Course Credits: 3. Page 4 Course Descriptions Year 1 30 credits Course Title: Calculus I Course Code: COS 101 This course introduces higher mathematics by examining the fundamental principles of calculus-- functions, graphs, limits,

More information

EDS Innovation Research Programme DISCUSSION PAPER SERIES. No.005 Media, Connectivity, Literacies and Ethics

EDS Innovation Research Programme DISCUSSION PAPER SERIES. No.005 Media, Connectivity, Literacies and Ethics EDS Innovation Research Programme DISCUSSION PAPER SERIES No.005 Media, Connectivity, Literacies and Ethics Security Challenges of Networks: Cyber Trust and Cyber Crime Robin Mansell March 2006 EDS Innovation

More information

Investigating the Effect of Consumer Traits on the Relative Importance of TAM Constructs in an E-Commerce Context

Investigating the Effect of Consumer Traits on the Relative Importance of TAM Constructs in an E-Commerce Context Investigating the Effect of Consumer Traits on the Relative Importance of TAM Constructs in an E-Commerce Context Thijs L.J. Broekhuizen 1 ; Eelko K.R.E. Huizingh 2 1 Assistant Professor, University of

More information

ANALYSIS OF USER ACCEPTANCE OF A NETWORK MONITORING SYSTEM WITH A FOCUS ON ICT TEACHERS

ANALYSIS OF USER ACCEPTANCE OF A NETWORK MONITORING SYSTEM WITH A FOCUS ON ICT TEACHERS ANALYSIS OF USER ACCEPTANCE OF A NETWORK MONITORING SYSTEM WITH A FOCUS ON ICT TEACHERS Siti Rahayu Abdul Aziz 1, Mohamad Ibrahim 2, and Suhaimi Sauti 3 1 Universiti Teknologi MARA, Malaysia, rahayu@fskm.uitm.edu.my

More information

Evaluation Factors Influencing Corporate Website Effectiveness

Evaluation Factors Influencing Corporate Website Effectiveness Evaluation Factors Influencing Corporate Website Effectiveness Dr. Yue Jer Lin, Associate Professor, Department of Accounting Information, Takming University of Science and technology, Taiwan ABSTRACT

More information

Adinolfi Raffaele, Troisi Orlando. University of Salerno, Fisciano (SA), Italy. Introduction

Adinolfi Raffaele, Troisi Orlando. University of Salerno, Fisciano (SA), Italy. Introduction Chinese Business Review, ISSN 1537-1506 June 2014, Vol. 13, No. 6, 388-398 D DAVID PUBLISHING Customer Loyalty: An Empirical Study on Italian E-commerce Websites Adinolfi Raffaele, Troisi Orlando University

More information

A STUDY ON ERP SYSTEM ACCEPTANCE BASED ON TECHNOLOGY ACCEPTANCE MODEL

A STUDY ON ERP SYSTEM ACCEPTANCE BASED ON TECHNOLOGY ACCEPTANCE MODEL A STUDY ON SYSTEM ACCEPTANCE BASED ON TECHNOLOGY ACCEPTANCE MODEL Rajesri Govindaraju and Nenny Indriany Faculty of Industrial Technology, Bandung Institute of Technology Jalan Ganesha No. 10, Bandung

More information

Computer Ethics. (Ethics) Ethics in Computer System (COMPUTER ETHICS AND COMPUTER SECURITY) Computer Ethics and Computer Security

Computer Ethics. (Ethics) Ethics in Computer System (COMPUTER ETHICS AND COMPUTER SECURITY) Computer Ethics and Computer Security 3 (COMPUTER ETHICS AND COMPUTER SECURITY) (Ethics) 4 Computer Ethics 2 Ethics in Computer System 4 Issues in Information Ethics* Consequences of Ethical Issues 5 6 *Richard O. Mason, Four Ethical Issues

More information