Two Peas in a pod: BrinG your own device and Expense management. ITFMA Conference, Mobile, AL April 4, 2013

Transcription

1 Two Peas in a pod: BrinG your own device and Expense management ITFMA Conference, Mobile, AL April 4, 2013

2 Agenda The Bring Your Own Device (BYOD) Movement Does BYOD Save Money? The Importance of Mobile Policy in any Corporate Mobility Program Centralizing and Tracking the Expense of Mobile Programs Wrap Up April 4,

3 About the speaker Kevin Donoghue President, Telesoft 4 years in Telecom Expense Management (TEM) industry 25+ years of sales/management experience in software and technology space Previous positions VP of Sales, NetPro SVP Sales/Marketing, Intesource VP Americas Operations, Viasoft Sales/Management, IBM April 4,

4 About Telesoft 30 Years experience as owner operated industry pioneer. 95% Customer retention rate Clients with the largest, most complex global telecom needs. 400,000+ Mobile devices under management. $2.1 Billion+ Yearly spend under management. April 4,

5 What is bring your own device? What is Bring Your Own Device (BYOD)? The concept of employees accessing corporate information through a device that is not owned by the company Can extend beyond phones and tablets, not our focus today BYOD Pros and Cons Pros Employee enablement Productivity increases Avoiding upfront costs Potential cost savings Cons Security Privacy issues Cost Device support April 4,

6 The bring your own device movement Hot topic in the corporate technology world Consumerization of IT fueling the fire Happening even if you don t know it Considerable effort to administer a BYOD program Policies Mobile Device Management (MDM) Stipend Payments Of the 70% of organizations that want to do BYOD, at least half are not ready. - Gartner Group Telecom Expense Management (TEM) April 4,

7 Source: Gartner Hunting and Harvesting in a Digital World: The 2013 Agenda n=2053 CIOs, worldwide THE BYOD SHift Some Organizations Will Not Even Provide Devices Corporate and BYO 38% 45% BYO Only 6% Today April 4,

8 Does byod save money? Potential Issues Costs of creating and maintaining a corporate wide BYOD policy Costs of MDM software to monitor a program International users and taxes Potential security issues Potential privacy issues Help desk support i.e. I can t get my corporate to work Or worse, highly compensated employees spending work time trying to fix their own device April 4,

9 Yes, byod saves money April 4,

10 NO, BYOD doesn t save money IBM has instituted BYOD for more than 80K workers Created challenges for 5,000 person IT department Devices full of software IBM doesn t control Lack of employee awareness of what is and isn t acceptable usage Apps like Dropbox, icloud, and Siri have been banned due to security risks Multiple device types and user profiles make administration cumbersome The trend toward employee-owned devices isn t saving IBM any money. - Jeanette Horan CIO, IBM April 4,

11 The importance of mobile policy Lays out the who, what, when, where, and how needed for a BYOD policy to succeed Who qualifies for the BYOD program? What devices are allowed? What stipends will be offered for BYOD users? How will BYOD users be supported? Device lock requirements Device wipe requirements How will the phone number be treated upon hiring/termination Policies should be built with crossfunctional teams, including legal and HR to create a standardized policy April 4,

12 Managing multiple mobile programs Not seeing organizations go 100% BYOD Users to be kept on corporate-liable programs International travelers Users that carry highly sensitive data Users who s number is important to the organization Centralize the on-boarding process to: Validate the user and the program(s) in which they re eligible Automate approval processes for program acceptance Force mobile policy acceptance April 4,

13 Managing multiple programs Job function should dictate participation in your organization s mobile program XYZ Company Mobile Programs Job Title Device Type Data Plan International Voice International Data Tethering Accessories Allowance Stipend Offered BYOD 1 Associate n/a n/a n/a n/a n/a n/a $20 BYOD 2 Manager n/a n/a n/a n/a n/a n/a $50 BYOD 3 Director n/a n/a n/a n/a n/a n/a $80 CL 1 Domestic Sales Blackberry GB NO NO NO $15 n/a CL 2 Interntational Sales Blackberry GB YES YES NO $50 n/a CL 3 C-Level iphone 5 4GB YES YES YES $100 n/a April 4,

14 Evaluating the cost of byod BYOD costs money, you need to manage the expense Administration Help desk and support Reimbursement/Stipend payments Tracking the expense incurred of all corporate mobility programs is important Visibility drives down costs April 4,

15 Centralizing byod management Consolidated View of Mobile Programs Mobile Reporting Stipend and Bill Payment Visibility MDM Agnostic Full mobile lifecycle management Centralized Approval Workflow End-User Mobility Portal Mobile Device Recycling Centralized policy enforcement Mobile Optimization Ordering and Device Fulfillment BYOD Support Expense Visibility April 4,

16 Business intelligence Average Cost/Device/Plan - Q Oct Nov Dec BYOD 1 $ $ $ Program Cost/Device BYOD 2 $ $ $ BYOD 3 $ $ $ CL 1 $ $ $ CL 2 $ $ $ CL 3 $ $ $ $ $ Users Per Program - Q Oct Nov Dec Average/Month BYOD BYOD BYOD CL CL CL April 4,

17 Business intelligence April 4,

18 Wrap UP BYOD is not for everyone Evaluate what your organizational needs are and develop a plan of attack Examine the costs of implementing a program Take a look at your current mobile initiatives and see if it makes sense to implement a program If you already have a program in place, how do you evaluate its success/failures? Centralize and manage expenses Automation is key Age old adage: You can t manage what you don t measure April 4,

19 Questions? Kevin Donoghue President, Telesoft e: p: