manage your mobile fleet

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1 manage your mobile fleet Powered by

2 Welcome to a world of mobile management To ensure the long term success of your mobility solution(s), you ll need to provide a set of services specifically designed to overcome the day to day barriers of usability. This includes dealing with device and operating system challenges, managing inventory and assets, including upgrade pathways all requiring significant resource commitments and expertise. Mobilise IT device and application managed service solutions can help, deliver all of these services and more so you can concentrate on doing what you do best... Company Owned or BYOD it doesn t matter! Mobilise IT s MMS services focus not only on the management and support of corporate-owned devices, they also support bring your own device (BYOD) practices. More than just traditional IT Services! In addition support coverage for the day-to-day IT management and support routines, we provide business process administration (such as expense management, asset management and logistics, including eco friendly recycling, returns, hotswap, warranty, ordering and provisioning help desk). Mobilise IT MMS services alleviate the nightmare of managing multiple services providers or the use of third-party multisourcing management tools/service, by providing a one stop service solutions for the entire operational and management mobile computing hardware lifecycle. More than just MMS! Mobilise IT take MMS a step further by providing our customers with the option of bundling one of our world s best in class Mobile Device Management (MDM), Telecommunication Expense Management (TEM), Mobile Content Management (MCM) and or Mobile Application Managed (MAM) solutions, all crucial to the delivery of a worlds class MMS offering. Sourcing, procurement and logistics management We know from experience that one device does not necessarily fit all solutions and as devices become more personal so will the demanding for variety. Our Sourcing, Procurement & Logistics, warranty and device ho swap services will ensure that whatever your mobile computing and hardware requirements your company s mobility vision, goal and budget objectives are never lost. Mobile service management The systems and services to inventory network contracts and endpoints. Mobile service management may also audit and log user network service performance and availability and assign qualitative and quantitative ratings to mobile network operators (MNOs) relating to negotiated SLAs. Mobile service management also offers the ability to audit and optimise spending on mobile services, based on ongoing inspection of contracts, standing inventories and call details. Proactive usage management, where usage has a threshold based on policies on global and regional roaming, expense thresholds and location, is in scope. Many of these service management features are stand-alone capabilities offered in telecom expense management (TEM) solutions. Device and system management The systems and services that make device-specific information visible, measure device performance and health diagnostics, manage and optimize connection options (cellular, hot spot and Wi-Fi), establish process control and apply consistent change and revision management processes and methodologies. The ongoing support of the mobility management servers is in scope. This managed service category also includes service desk and help desk capabilities to address user technical requests for corporate-liable devices (for example, Level 2 and Level 3 help desk). MOBILISE IT MOBILITY MANAGED SERVICES Improve Service Reduce Cost Manage Risk

3 Application and messaging management The systems and services to enable corporate messaging and mobile application distribution and updating (updates, upgrades, patches/fixes) across diverse devices and OSs This service offering often includes release and change management and incident and problem management of commercial off-the-shelf mobile applications. Similar services may be provided for proprietary/customized applications as well. Note that mobile application development is not within the scope of this Magic Quadrant. Security and content management The systems and services to administer and enforce rule-based policies relating to access and consumption of corporate resources and content through authentication, encryption and containerization. These policies may also help to define resource entitlement, such as type of device, service plans and the allowance of third-party apps on devices (for example blacklist/ whitelist). Requests for release and change management related to security and content management in an MMS contract are most often controlled by the service provider unless the user requests root access. Program and financial management The ability to act as an agent on behalf of a customer with thirdparty providers such as MNOs, application publishers (independent software vendors [ISVs]), device OEMs and device resellers to conduct ongoing and project-based services on behalf of the user; for example, service outages and network performance and coverage issues, warranty management, device upgrade management and local number portability transfer issues. Financial management relates to device financing plans, program audits, payments and disputes (for example, accounts payable) and allocation of mobility expenses. Included within this service offering may be service contract novation (a change of obligation), where the provider becomes the customer of record and the provider takes ownership of corporate-liable devices. Many of these capabilities lie at the core of mobility outsourcing agreements. The Bottom Line! Mobilise IT MMS services are priced per device per month, including all project and consulting based services. MMS Service customisation or platform integration services may attract additional charges. Mobile Managed Service (MMS) features Industry MMS Mobilise IT Procurement Staging Asset Management Disposal Upgrade Telco Hardware/Software Custom Apps Infrastructure Mobile Device Management (MDM) Telecommunication Expense Management (TEM) Mobile Content Management (MCM) Mobile Application Management (MAM) MMS2.0

4 The MMS2.0 integrated difference MMS2.0 intelligent agent delivers data to the Mobilise IT support desk enabling our team to deliver the most effective and efficient mobile managed support services. By combining traditional human services with our latest MMS2.0 technology we are able to ascertain the exact set of services required by the user. MMS2.0 will deliver feedback in the most convenient way, while accurately extracting information from the device to pinpoint issues as they occur. Procurement USER Asset Management Disposal Upgrade Telco Staging Mobile Apps Hardware /Device OPERATIONAL Help Desk MMS2.0 is delivered as part of every Mobilise IT MMS service, at no extra cost, designed form the ground to bridge traditional MMS services tuned to the company s requirements to that of the actual needs of the mobile workforce and operates on all leading smartphone and tablet platforms such as Apple IOS, Windows Phone & Google Android. Integrated in to our world class service desk system MMS2.0 is your mobile workforce s mobile Concierge Service, enabling direct access of all of our key MMS service elements right at their fingertips. MMS2.0 also simplifies service requests coming from the device by prefilling all of the required information and communicating service request status and progress changes directly to end users and administrators through the convenience of instant messaging. MMS2.0 is your fleet management partner and a mobile fleets administrators swiss army knife, with real-time asset and user information. Know how many assets you have in the field in real-time such as, current owner, pervious owner, asset location, cost center lifecycle status and condition reporting. MMS2.0 will soon become your company s true interactive fleet management partner.

5 Enjoy the benefits Improved company knowledge Employing the services of Mobilise IT allows for our clients to focus on their core competencies, a company cannot expect their IT department to be a jack of all trades, employing the services of Mobilise IT lets them focus on their core competencies, laptops, desktops and networks etc. while Mobilise IT can focuses on ours, which is being at the forefront of mobile device management. The safest option Consistently trying to keep up with the latest mobile technology available to a business is expensive and time consuming. Mobilise IT handle some of Australia s largest companies and keep up on industry best practices, this means Mobilise IT know what works and what doesn t. This kind of knowledge and experience dramatically reduces our clients risk puts us ahead of the rest of the MMS market. Exceptional industry knowledge The return on investment is so much greater when dealing with a company who started dealing with MMS solutions from its absolute infancy. Mobilise IT can call on the knowledge of a whole team who have a vast and proven track record in delivering MMS solutions along with the required industry training and certifications to back it up. Outstanding customer service The level of customer service provided by Mobilise IT is far superior to the norm. Your call will be answered promptly and your problem resolved without the need to be handballed around to a bunch of different departments, and possibly overseas. The person on the other end of the line will sympathise with your problem and help the end user with constant updates keeping the user in the loop and reassuring them their problem is being investigated. Mass deployment scenario Company ThunderCats have decided to roll out a number of ipads for their sales staff to use in the field. They wish to perform the rollout at a rate of 100 devices per month, for a 12 month period, equalling a total of 1200 devices. They have worked out to provision the devices with the correct applications etc. takes 1 hour, it s an additional hour for the admin/logistical involved in deploying the devices. If the company do this internally, they would require at least 2 fulltime staff to reach the 100 a month quota. As its 200 hours per month of required work. This would cost the ThunderCats at least $100,000 for wages, this figure also doesn t include the additional expenses like super, work cover insurance as well as the large volume of necessary infrastructure required such as PC s and a suitable work area. The amount of training would also be extensive and the risk of losing knowledge and more importantly time due to employee turnover is alarmingly high. If the ThunderCats Company were to utilise the services of Mobilise IT to help them achieve their goal, all of the required resources and additional risks would be largely minimised. Mobilise IT could perform the task of provisioning and deploying 100 devices a month at a cost of $80 per device. This would come at an overall cost of $96,000 while greatly reducing the headaches and subsequent risks involved with managing it internally. The ThunderCats organisation would also be assured the monthly target of 100 per month isn t disrupted due to employee turnover or lack of training/knowledge. Call and ask to speak to one of our MMS experts nationally. We have a solution tailoring services that enables you to trail the services and our MMS2.0 technology before you commit to a purchase, proving without a doubt and giving you peace of mind that the Mobilise IT managed mobility services are right for you. Ask for our custom ROI report that details in house versus outsourcing and capex versus opex costs. We look forward to answering your next mobile technology question! 1300 MIT123

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