Time to go Online in Russia. Moscow St. Petersburg Berlin Milan - Paris

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1 Time to go Online in Russia Moscow St. Petersburg Berlin Milan - Paris

2 Russian e-commerce market today 25 bln 30% 1 70 mln Annual turnover of e-commerce market in 2015 Growing of e-commerce market in Russia Apparel & Footwear online segment in Russia Internet users in Russia ( 1 in Europe) Source: RBK research, Data Insight Purchasing power in Russia in 2014 is 33 million online customers 2

3 KupiVIP.ru Holding SHOPPING CLUB Discount Private Sales Premium Shopping Club E-COMMERCE SERVICES Service e-commerce platform for international brands & retailers #1 shopping club In Russia Offices in 5 countries 3000 brands on KupiVIP.ru #1 e-com services provider in Russia Experts in fashion 18 launched official e-stores for brands 1200 employees 15 million members In Shopping Club Revenue 200+ mln euro in

4 Our Investors We have raised 83 million investments lifetime 4

5 Who we are? We know everything about Fashion, we know everything about E-Commerce 5

6 Web stores launched and supported by KupiVIP Overall 15 brands, some of them are under NDA Launch date: 01 October Launch date: 01 April Launch date: 01 October Launch date: 02 May Launch date: 16 April Launch date: 18 Jan Launch date: 01 April Launch date: 29 Nov Launch date: 28 Nov January December 2013 Cases: 22 April March march august

7 Partnerships and Omni-channel KupiVIP E-Commerce Services strongly believes in Omni-channel and suggests to start any Russian online store with deep integration of this approach. That is why we have signed an official partnership with the official worldwide #1 e- commerce services provider ebay Enterprise. We are working as: Exclusive fulfillment, customer care and delivery partner for ebay Enterprise on Russian territory Exclusive VendorNet and reseller and integrator on Russian territory We know everything about Fashion, we know everything about E-Commerce 5

8 Our Approach KupiVIP strongly believes in direct brand-to-customer approach. Our mission is to provide a seamless communication of a brand s values and a brand s look & feel. KupiVIP could either integrate its infrastructure with global brand s website or create its pixel-to-pixel copy. 8

9 Our Values We opened Full-Cycle E-Com Outsourcing business for Russia We are #1 in case of volumes in this segment and plan to stay the biggest Full cycle e-commerce solution Partnership strategy Long-term approach Development strategy Maximum flexibility Fast start of e-com Full-fledged omni-channel solutions 18 launched official e-stores Team Off-season stock management Leading сustomer experience Become successful in Russian E-Commerce with Player #1! 9

10 IT Solutions IT Solutions Website development from scratch using our or your design. Replica of your European e-store. Integration with your Website and any ERP (SAP, Axapta, Navision, 1C, any in-house platform) Mobile application for main platforms (iphone and Android), as well as mobile website and adoptive design for all platforms Full fledged Omni-channel solutions Fast launch 24/7/365 IT support of all critical services Maximum business flexibility High availability of IT services Continious development of e-commerce platform functionality Security tested All contemporary IT trends specially for You 10

11 Warehouse Warehouse operations and storage. All B2C standards. Best-in-class dedicated E-Commerce processes sq. m. warehouse's storage area. Delivery of orders in 24 hours in Moscow Closed secure zones with cameras and guards. Quality Assurance and Return Management Integration with all Federals Courier Services Branded packaging 400 employees Fulfillment as it should be. 11

12 Delivery KupiVIP E-Commerce Services courier service in Moscow and Saint Petersburg Exclusive network of local agents in Russia 160 VW Caddy Branded Cars More than 8000 delivered orders per day Free try-ons Ability of Partial Cancellation Ability to order a courier for return More than 70 cities More than 1000 satellites Covering 95% of Russia Cheaper than most of competitors. More Effective than most of competitors. The highest (80) % of delivered orders. Door-to-Door courier delivery service Integration with all major Federal Networks Delivery to Kazakhstan and Belorussia 30 Pick Up points all over Russia All courier services accept Cash-On-Delivery, in Moscow you can pay by credit card when order is delivered. The best solution in complicated Russian logistic 12

13 Customer Service Call-Center 400 employees Dedicated team for your project 2 locations (Moscow, Smolensk) 360 * customer support Inbound and outbound calls Order by phone Individual phone number for each project Free regional number Telemarketing Professional Complaints Service On-line chat and ticketing system Available 24h/7d per week First contact with the client in 10 minutes We Care About Your Customers 13

14 Photo Production 16 photo studios 24 hours production Full cycle content creation (photo, texts, postproduction, shop-management) 3D Photo production Own Model Agency. Latest update - 6 models signed contracts at NY Fashion Week photos/day Virtual Fitting Room Better Look Better Sales 14

15 Marketing Online Marketing Services Media-plan creation and execution Context ads (Yandex, Google) Af liate programs and Re-targeting marketing SMS & Mobile marketing SEO CRM & Database management PR & Copywriting We will drive your online business. 15

16 Ways of Interaction or you can choose any of these services separately 16

17 Your Participation All you need for operating your online shop is just: The widest possible assortment A dedicated E-Commerce Manager from your side. Budget for online marketing Full integration with your Brand, very close work with offline stores All other work will be done by us! It's a great chance to have one more important and effective channel for online sales. Time to go to online in Russia 17

18 Contacts Thank you! Please feel free to ask any questions Miroslav Zubachevsky Managing Director at KupiVIP E-Commerce Services