Jeroen de Mast Plantage Muidergracht TV Amsterdam The Netherlands. April 22, 2014

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1 Jeroen de Mast Plantage Muidergracht TV Amsterdam The Netherlands j.demast@uva.nl Curriculum Vitae April 22, 2014 Personal details Prof.dr. Jeroen de Mast Date of birth: 4 March 1974 Place of birth: Campina Grande (Brazil) Nationality: Dutch Job experience 1998 IBIS UvA Amsterdam Statistical consultant and researcher Position as (principal) consultant at the Institute for Business and Industrial Statistics (IBIS UvA), which is an independent consultancy firm owned by the University of Amsterdam. IBIS UvA specializes in strategies for operational excellence based on sound analysis methods, such as Six Sigma, Lean, Design for Six Sigma (DfSS), and Statistical Process Control (SPC). IBIS positions itself as a provider of highly innovative professional courses and services, excelling in intellectual depth and rigor. Responsibilities: Delivery of training and consulting services; acquisition and sales; business development; development of training curricula: o Delivery of Lean Six Sigma and DfSS courses at greenbelt and blackbelt level o Delivery of executive workshops at senior management level o Supervision and evaluation of projects (acting master blackbelt) o Responsible for the development of the Six Sigma and DfSS training curricula o Initiator and trainer of the Master Blackbelt Masterclasses Clients include many Dutch and international organizations, such as ABN AMRO Bank, AEGON (insurances), Philips Electronics (Healthcare and Lighting), Sensata Technologies, NedTrain (railways), LG.Philips-Displays, Perlos, SaraLee/Douwe Egberts, United Biscuits, General Electric Plastics, University Medical Center Utrecht, and Academic Medical Center Amsterdam. Besides these commercial tasks, the position has a substantial research component (combined with my position as professor, see next) University of Amsterdam Amsterdam Professor of Methods & Statistics for Operations Management Parttime (20%) position. o 2011 : Full professor at the Faculty of Economics and Business (FEB), holding the Chair of Industrial Statistics ( ) and Methods & Statistics for Operations Management (2012 ). o : Associate professor (UHD) at the FEB. o : Associate professor at the Korteweg-De Vries Institute for Mathematics. Research aims for publications in the scientific and general literature: 37 peer reviewed papers ( ), 5 books, and frequent contributions to international conferences. Supervisor of 4 completed PhD projects, and promotor for 2 current PhD projects. Research focuses on three topics in particular: o Statistical evaluation of measurement and testing systems;

2 o o Exploratory data analysis and diagnostic problem-solving; Methodologies for process and operations improvement, such as lean, six sigma, and design for six sigma, and including their methodological rationale and business economic context Teaching: o 1999: Industrial statistics. Elective course in the master programme for mathematics, Korteweg-De Vries Institute for Mathematics. o 2012: Operations & Process Management. Core course in the Amsterdam MBA programme. o : Operations & Process Management. Compulsory course in the bachelor programme for business studies, Amsterdam Business School. o 2013: Applied statistical methods for engineering problems. Elective course in the master programme for industrial engineering, Boğaziçi University, Istanbul TNO-TPD Delft Researcher PhD position, plus a 20% position as statistical consultant. Education University of Amsterdam Amsterdam PhD thesis in industrial statistics. Subject: Quality improvement from the viewpoint of statistical method. The research formulates a methodological framework for the application of statistical methods in quality improvement in industry. Promotor: prof.dr. R.J.M.M. Does. Date of promotion: 10 April, University of Leiden Leiden MSc in mathematics, with a specialization in mathematical statistics. o 1993: propaedeutic exam mathematics. Average mark: 8.1. o 1996: combined propaedeutic exam mathematics and computer science. Average mark: 8.0. o 1997: doctoral exam (MSc) mathematics. Average mark: Grammar school Rolduc Kerkrade Secondary school. Average result: 9.0. Extra curricular 2014: Member of the project team developing a Standardized Approach to Lean Six Sigma Certification for the European Organization for Quality (EOQ). 2013: Visiting professor at the Dept. of Industrial Engineering, Boğaziçi University, Istanbul (5 months) : Member of the Exam Committee of the Faculty of Economics and Business of the University of Amsterdam. 2013: Guest editor of Quality Engineering special issue. 2013: Keynote speaker at the Stu Hunter Research Conference in Heemskerk.

3 2013: Local organizer Stu Hunter Research Conference. 2012: BKO (Basiskwalificatie Onderwijs / Teaching Qualification) certificate : Associate Member of the International Academy for Quality, membership of which is exclusive and by invitation only. 2008: Keynote speaker at the Eighth Annual Conference on Business and Industrial Statistics (ENBIS-8) in Athens : Associate editor of Technometrics. 2007: Co-founder of the Dommelvalley Platform for Design for Six Sigma and Design for Reliability, focusing on the high-tech industry in Eindhoven Region. In its first two years, the Platform delivered seven waves of the 16 days BB training, with about 75 participants from high-tech companies in the Netherlands, Germany, UK, and Belgium. 2006: Section Editor of Wiley s Encyclopedia of Statistics in Quality and Reliability Engineering. 2006: Conference Programme Chair of the Sixth Annual Conference on Business and Industrial Statistics in Wroclaw. 2006: Invited session organizer at the Joint Research Conference on Statistics in Quality, Industry and Technology 2006 in Knoxville, TN. 2006: Guest editor of Statistica Neerlandica (special issue on industrial statistics) : member of the editorial board of Quality Engineering : Co-organizer of the First, Second, Third and Fifth Annual Conference on Business and Industrial Statistics in Oslo, Rimini, Barcelona and Newcastle. 2000: Co-organizer of the Founding Conference of ENBIS, Amsterdam, The Netherlands : webmaster, and membership administration and communication for the European Network for Business and Industrial Statistics (ENBIS). Awards Feigenbaum Medal (American Society for Quality, ASQ) for the young person below 36 years who has displayed outstanding characteristics of leadership, professionalism, and potential in the field of quality and also whose work has been or will become of distinct benefit to mankind Nelson Award (ASQ, Journal of Quality Technology) for the article having the greatest immediate impact to practitioners Brumbaugh Award (ASQ) for the paper that made the greatest contribution to the development of industrial applications of quality control Young Statistician Award (ENBIS) Competencies Areas of expertise: industrial statistics, quality and reliability engineering, operations management, product and process development, project and programme management, change management. Foreign languages: native speaker of Dutch; fluent in English and German; passive knowledge of French; learning Turkish. Beliefs o o It is all-important to train people in profit and non-profit organizations in good research and decision methodologies. Statistics should not be considered a specialism in mathematics, but the discipline that develops quantitative research methods.

4 List of publications Jeroen de Mast Plantage Muidergracht TV Amsterdam j.demast@uva.nl April 22, 2014 Peer reviewed papers Some common errors of experimental design, interpretation and inference in agreement studies Statistical Methods in Medical Research (in press). Tashi Erdmann, Jeroen de Mast and Matthijs Warrens. The statistical evaluation of categorical measurements: Simple scales, but treacherous complexity underneath. [B] Quality Engineering 26(1) (2014). Jeroen de Mast, Thomas Akkerhuis and Tashi Erdmann Diagnostic quality problem solving: A conceptual framework and six strategies [B] Quality Management Journal 20(4) (2013). Measurement plans for process flow improvement in services and healthcare [B] Quality Engineering 25(4) (2013). Benjamin Kemper and An Analysis of the Six Sigma DMAIC Method from the Perspective of Problem Solving [A] International Journal of Production Economics 139(2) (2012). Jeroen de Mast and Joran Lokkerbol. Improving Processes in Financial Service Organizations: Where To Begin? [B] International Journal for Quality and Reliability Management 29(9) (2012). Joran Lokkerbol, Ronald Does, Jeroen de Mast, Marit Schoonhoven. Assessment of Binary Inspection with a Hybrid Measurand [B] Quality and Reliability Engineering International 28(1) (2012). Tashi Erdmann and The tactical use of constraints and structure in diagnostic problem solving [B] Omega 39(6) (2011). Measurement system analysis for binary inspection: Continuous versus dichotomous measurands [A] Journal of Quality Technology 43(2) (2011). Jeroen de Mast, Tashi Erdmann and Wessel van Wieringen. Process improvement in healthcare: A model for overall resource efficiency [B] Quality and Reliability Engineering International 27(8) (2011). Jeroen de Mast, Benjamin Kemper, Ronald Does, Michel Mandjes, Yohan van der Bijl. Generic project definitions for improvement of healthcare delivery: A case-based approach Quality Management in Health Care 20(2) (2011). Gerard Niemeijer, Ronald Does, Jeroen de Mast, Albert Trip, Jaap van den Heuvel. Modeling and evaluating repeatability and reproducibility of ordinal classifications [A] Technometrics 52(1) (2010). Jeroen de Mast and Wessel van Wieringen. Improving quality in healthcare while reducing costs Quality Management Forum 36(3) (2010). Ronald Does, Jaap van den Heuvel, Jeroen de Mast and Gerard Niemeijer. Discussion of Statistical Thinking and Methods in Quality Improvement: A look to the future by R. Hoerl and R. Snee.

5 Quality Engineering 22(3) (2010). Jeroen de Mast and Ronald Does. Modeling process flow using diagrams [B] Quality and Reliability Engineering International 26(4) (2010). Benjamin Kemper, Jeroen de Mast, and Michel Mandjes. Nonrepeatable Gauge R&R Studies Assuming Temporal or Patterned Object Variation [A] Journal of Quality Technology 41(4) (2009). Frank van der Meulen, Henk de Koning, and Principles of exploratory data analysis in problem solving: What can we learn from a well-known case?, with discussion and rejoinder. Quality Engineering 21(4) (paper) (rejoinder) (2009). Jeroen de Mast and Benjamin Kemper. Measurement system analysis for binary data [A] Technometrics 50(4) (2008) Wessel van Wieringen and Generic Lean Six Sigma project definitions in financial services [B] Quality Management Journal 15(4) (2008) Henk de Koning, Jeroen de Mast, Ronald Does, Thijs Vermaat, and Serge Simons. Discussion of An overview of the Shainin System for quality improvement by S. Steiner, R. MacKay and J. Ramberg. Quality Engineering 20(1) (2008) Jeroen de Mast and Ronald Does. Integrating the many facets of Six Sigma Quality Engineering 19(4) (2007) Agreement and kappa type indices The American Statistician 61(2) (2007) Destructive testing in gauge R&R studies, Six Sigma method, Sigma metric, and other contributions in Encyclopedia of Statistics in Quality and Reliability, Wiley (2007) Jeroen de Mast, Albert Trip, and Ronald Does The CTQ flowdown as a conceptual model of project objectives [B] Quality Management Journal 14(2) (2007) Henk de Koning and Jeroen de Mast Exploratory data analysis in quality improvement projects [A] Journal of Quality Technology 39(4) (2007) Jeroen de Mast and Albert Trip. The science in Six Sigma Quality Progress 40(1) (2007) Jeroen de Mast and Søren Bisgaard Measurement system analysis for categorical data: Agreement and kappa type indices [A] Journal of Quality Technology 39(3) (2007). Jeroen de Mast and Wessel van Wieringen Industrial statistics: A discipline with opportunities and challenges [B] Statistica Neerlandica 60(3) 1 13 (2006). Jeroen de Mast and Ronald Does. Six Sigma and competitive advantage Total Quality Management and Business Excellence 17(4) (2006).

6 After Six Sigma What s next? Quality Progress 39(1) (2006). Søren Bisgaard and Hypothesis generation in improvement projects: Approaches for exploratory studies [B] Quality and Reliability Engineering International 22(7) (2006). Jeroen de Mast and Marcus Bergman. A rational reconstruction of Six Sigma s Breakthrough Cookbook [B] International Journal of Quality and Reliability Management 23(7) (2006). Henk de Koning and Jeroen de Mast Grounding of Six Sigma s Breakthrough Cookbook: How to research a methodology? International Journal of Six Sigma and Competitive Advantage 1(3) (2005). Henk de Koning and Gauge R&R studies for destructive measurements [A] Journal of Quality Technology 37(1) (2005). Jeroen de Mast and Albert Trip. Measurement system analysis for bounded ordinal data [B] Quality and Reliability Engineering International 20(5) (2004). Jeroen de Mast and Wessel van Wieringen. Robust Individuals Control Chart for Exploratory Analysis Quality Engineering 16(3) (2004). Jeroen de Mast and Kit Roes A methodological comparison of three strategies for quality improvement [B] International Journal of Quality and Reliability Management 21(2) (2004). Quality improvement from the viewpoint of statistical method [B] Quality and Reliability Engineering International 19(4) (2003). The multi-vari chart: a systematic approach Quality Engineering 13(3) (2001). Jeroen de Mast, Kit Roes and Ronald Does. Steps and strategies in process improvement [B] Quality and Reliability Engineering International 16(4) (2000). Jeroen de Mast, Werner Schippers, Ronald Does and Edwin van den Heuvel. The statistical evaluation of a binary test based on combined samples: A case study Submitted. Tashi Erdmann, Thomas Akkerhuis, Jeroen de Mast and Stefan Steiner. [A] [B] journal ranking according to the Amsterdam School of Economics. Books Lean Six Sigma for Services and Healthcare Beaumont Quality Publications, Alphen aan den Rijn (2012). Jeroen de Mast, Ronald Does, Henk de Koning, and Joran Lokkerbol. Lean Six Sigma Stap voor Stap Beaumont Quality Publications, Alphen aan den Rijn (2008). Ronald Does, Henk de Koning, and Lean Six Sigma for Service and Healthcare Beaumont Quality Publications, Alphen aan den Rijn (2006). Jeroen de Mast, Ronald Does, and Henk de Koning.

7 Six Sigma Stap voor Stap Beaumont Quality Publications, Alphen aan den Rijn (2003). Ronald Does and Quality Improvement from the Viewpoint of Statistical Method Ph.D. thesis, University of Amsterdam (2002). Zes Sigma zakelijk verbeterd Samsom, Alphen aan den Rijn (2001). Ronald Does, Edwin van den Heuvel, Jeroen de Mast, Werner Schippers, Albert Trip, and Jaap Wieringa. Supervised PhD- and MSc-theses Statistical Evaluation of Binary Measurement Systems. Tashi Erdmann (2012), PhD thesis. Promotor: J. de Mast. Process Flow Improvement in Services and Healthcare. Benjamin Kemper (2011), PhD thesis. Promotores: J. de Mast, M. Mandjes. Scientific Grounding of Lean Six Sigma s Methodology. Henk de Koning (2007), PhD thesis. Promotor: R. Does. Co-promotor: J. de Mast. Awarded the Onderzoeksprijs Kwaliteitsmanagement (NNK) Statistical Models for the Precision of Categorical Measurement Systems. Wessel van Wieringen (2003), PhD thesis. Promotor: R. Does. Co-promotor: J. de Mast. Bias and Precision of Error Rate Estimates of Binary Measurement Systems. Thomas Akkerhuis (2012), MSc thesis. Other Quality Quandaries: Deploying Operational Excellence at a Financial Service Provider, Quality Engineering 25(3) (2013). Jeroen de Mast, Benjamin Kemper, Astrid Wiltjer, and Ronald Does. Industriële statistiek als technologie voor het oplossen van problemen. Inaugural address, University of Amsterdam (2012). Quality Quandaries: The Case of Premature Drill Wear-out, in Quality Engineering 24(2) (2012). Jo Mooren, Jeroen de Mast, and Ronald Does. Quality Quandaries: Design for Six Sigma: Method and Application, in Quality Engineering 23(2) (2011). Jeroen de Mast, Gerjan Diepstraten, and Ronald Does. A history of industrial statistics and quality and efficiency improvement, in Statistical Practice in Business and Industry, S. Coleman, T. Greenfield, D. Montgomery, and D. Stewardson (eds.) (2008). The scientific underpinning of Lean Six Sigma, in Bulletin of the International Statistical Institute LXII (2007). Ronald Does, Jeroen de Mast, Henk de Koning, and Søren Bisgaard. Lean Six Sigma en innovatie, in Synaps (2006). Henk de Koning, Ronald Does, and Lean Six Sigma: gebruik maken van het beste van beide werelden, in Kwaliteit in Bedrijf 21(8) (2006).

8 Henk de Koning, Ronald Does, and Six Sigma als blauwdruk voor de kenniseconomie Sigma nr. 3 (2005). Jeroen de Mast and Ronald Does. Six Sigma Kwaliteit in Praktijk F28 (2005). Ronald Does and Steekproefkeuring Kwaliteit in Praktijk F19 (2004). Albert Trip and Six Sigma deployment strategy Proceedings of the Six Sigma International Conference, Wroclaw Univ. of Technology (2004). Ronald Does and Procesprestatieanalyse Kwaliteit in Praktijk F18 (2003). Albert Trip and Het Nederlandse model van Zes Sigma Sigma 01/ (2001). Ronald Does and Comparing nonmanufacturing with traditional applications of Six Sigma Quality Engineering, Qual. Quandaries 15(1) (2002). Ronald Does, Edwin van den Heuvel, Jeroen de Mast, and Søren Bisgaard.