So how do you evaluate the Level 1 response electronically? Here are some suggestions.

Size: px
Start display at page:

Download "So how do you evaluate the Level 1 response electronically? Here are some suggestions."

Transcription

1 Evaluating E-learning You can evaluate e-learning with Kirkpatrick's tried-and-true levels of evaluation. It's simply a matter of asking the right questions in the right ways. This article by William Horton is an excerpt from Don and James Kirkpatrick's Evaluating Training Programs, the third edition of which is being published by Berrett-Koehler this December. By William Horton How well can an evaluation framework conceived in the 1950s apply to 21st-century e-learning and its blended-, mobile-, and ubiquitous-learning variants? When Don Kirkpatrick was coming up with a way to evaluate learning efforts, computers weighed tons and the term "network" referred to television stations. But his four-level framework still applies quite well. Like all effective engineering models of evaluation, Kirkpatrick's model concerned itself with the results rather than the mechanisms used to accomplish those results. What we evaluate with those levels is not the artifacts or apparatus of learning but the outcome, and the outcome of learning resides with the learners, not the pens, pencils, chalkboards, whiteboards, hardware, software, or other paraphernalia of learning. Since we are measuring results rather than mechanisms, we can use this framework to evaluate e-learning, just as we do to evaluate other forms of learning. There are, however, some reasons why we might want to use different techniques for the evaluation process. And that is the subject of this article. I will cover primarily electronic means of evaluating electronically delivered learning, but keep in mind that conventional means can be used to evaluate e-learning and electronic means can be used to evaluate conventional learning. Evaluating Level 1: Reaction Reaction evaluations have gotten a bad reputation of late. Critics dismiss them as "bingo cards" or "smiley sheets." They rightly point to research that shows no correlation between Level 1 evaluations and actual learning. Just because someone liked training, they remind us, that doesn't mean they learned anything. So why bother evaluating e-learning at Level 1? In many situations, e-learning is a new experience for learners. For it to succeed, it must overcome natural skepticism and inertia. Level 1 evaluations help us monitor learners' emotional acceptance of e-learning, and it can be essential in gathering the testimonials and statistics to generate a positive buzz around e-learning. So how do you evaluate the Level 1 response electronically? Here are some suggestions. Let learners vote on course design. Online polls and ballots give learners the opportunity to comment on aspects of e-learning design and delivery, such as whether a particular lesson should be included in future versions of the course. In live virtual-classroom sessions, you can use the built-in polling feature to ask for immediate feedback on the quality of presentation and delivery. Online testing and survey tools can also be used to post ballots and then record scores over a period of time. Set up a course discussion thread. Let learners talk about their experiences with the e- learning. One way to do this is to set up a course discussion forum. Discussion forums are a common feature of online-meeting tools, and they are also available as standalone online discussion tools. A forum like this can serve as a bulletin board where designers can post questions or issues for learners to respond to. In such discussions, learners can see other learners' comments and respond to them, creating an ongoing conversation that reveals more

2 than a simple vote or numeric rating. Instead of a discussion forum, you may prefer to use a blog, or Web log, that displays entries as an ongoing journal of comments. Learners can post their reactions to the e-learning as they see fit, and read the reactions of others. Try both and see which harvests the kinds of comments you need. But whatever method you use, be sure to seed the discussion with questions that provoke meaningful discussion. Avoid vague questions like "Did you like it?" Use chat or instant messaging for a focus group. Focus groups traditionally require a lot of travel and set-up time. With chat and instant messaging, travel is no longer required. Participants just join a chat session. Each person in the chat sees the comments typed by the others. Brainstorming for ideas for improvement is particularly well-suited for chat, because it encourages a free flow of many ideas without criticism. You can also conduct focus groups with telephone conferencing, but chat has the advantage of leaving behind a written record, so there are no notes to transcribe. If you have access to an online-meeting tool, such as WebEx, Centra, or LiveMeeting, you can conduct a conventional focus group with voice and shared display areas. If you do use such a tool, record the session so you can play it back for further analysis and note-taking. Gather feedback continually. With e-learning, you can embed evaluation events among the learning experiences. For example, you can ask learners to select among possible responses to a lesson pleased, disappointed, surprised, bored, confused and ask for their reasoning. This approach can reveal unanticipated reactions, such as a learner who did not like or dislike the lesson but was surprised at what it contained. More frequent evaluations also solve the problem of e-learners who drop out before reaching the end of the course and the end-of-course evaluation. But if you use frequent mini-evaluations, keep them short and simple with only a question or two. Never subject the learner to a lengthy interrogation as their reward for completing a tough module. Gather feedback continuously. My personal choice is to enable feedback at any time throughout the learning experience. You can include a button on every screen that lets learners immediately comment on the e-learning or ask a question about it. Providing the ability to send feedback at any time lets learners report problems, confusion, insights and triumphs immediately. It prevents frustration from building to the point that the endof-course or end-of-lesson evaluation becomes an emotional rant. It also provides an early warning so you can fix problems faster. By the time the sixth learner encounters the problem area, you have fixed it. Record meaningful statistics automatically. Web servers, virtual-classroom systems, learning management systems (LMSs), and learning content management systems (LCMSs) all record detailed information about what the learner did while taking e-learning. By examining logs and reports from such systems, you can gather useful data: who's accessing the course and how often, the number of pages or modules accessed, and the number of assignments submitted. You can monitor participation in online chats and discussions, and trainees' rates of progress through the course. When reviewing such data, look for trends and anomalies. You might notice that learners gradually pick up speed as they proceed through a course. Or you might notice that 50 percent of your dropouts occur immediately after Lesson 6, which tells you that Lesson 6 needs improvement or that six lessons are enough for most learners.

3 Evaluating Level 2: Learning E-learning greatly simplifies Level 2 evaluations. In e-learning, tests can be automatically administered, scored, recorded, and reported. Automatic testing reduces the difficulty, effort, and costs of creating and administering tests, which means you can use them more widely. With pretests, you can determine whether learners are ready to begin a course or module. Diagnostic tests will help identify the specific modules or learning objects learners should take. Post-tests will confirm learning or shunt learners to remedial learning experiences, and within-course modules help learners to monitor their accomplishment of the learning objectives. E-learning provides learners with inexpensive and easy-to-use testing tools to create tests and standards-based reporting mechanisms to record and report scores. Advanced e-learning applications use testing results to design custom learning programs for learners. Let's explore these differences. Testing tools. Many tools for authoring content include components to create test questions. In addition, separate tools can be used to create and administer online tests. Many learning management systems and learning content management systems also contain tools for creating and delivering tests. Standards-based score reporting. E-learning standards for communications between learning content and management systems promise that content developed in different authoring tools can deliver tests and report scores back to any management system provided all the tools and content follow the same standard. The advantage for evaluation is that the tedious and expensive process of distributing, conducting, gathering, grading, and recording tests is automated from start to finish. The effort and costs of tests are reduced, and the results of testing are available for immediate analysis. A few years ago, getting results back from the learner's computer to a centralized database required either laboriously printing out results and then reentering them, or doing some pretty sophisticated custom programming. Today, it can require as little as making a few clicks on dialog boxes on the authoring tool and management system. The exact procedure varies considerably from tool to tool, but once the content is set up, each time the learner answers a test question, that score is recorded on the management system. Many large organizations are going beyond simply recording test scores. The immediate availability of test results provides these organizations a way to continuously guide learning in their organizations to ensure that targeted competencies are being developed. Some LMSs and knowledge management tools are connecting testing and e-learning to more precisely target competencies needed by learners. For example, a learner might be faced with a large, extensive, course that will take many hours to complete. Desiring a more efficient learning experience that takes into account what he already knows, the learner clicks on a Customize button and takes a test to identify gaps in his knowledge or skills. The result of the test is a custom course consisting of just the modules the learner needs to close those gaps. Evaluating Level 3: Behavior Since a change in behavior occurs outside the e-learning experience, its evaluation is less coupled with the e-learning or to the technologies needed for e-learning. That means that you can use the same mechanisms to evaluate application for both the classroom and e-learning. But it's still worth it to consider electronic means of evaluation that rely on the same technologies as e- learning, because they are likely to be economical to implement.

4 The first two examples rely on feedback from "those who should know," such as supervisors, colleagues, subordinates, customers, and the learner. Measure on-the-job performance. We can use electronic questionnaires to compare trained and untrained individuals both before and after training to document improvements due to learning. This could be a simple form that a supervisor might fill in to measure the performance of a sales representative. Such appraisals of job performance might be gathered by human resources information systems (HRIS) or by some advanced learning management systems. The data serves to evaluate not just the individual employee's job performance, but the performance of the training designed to yield improvement in that job performance. Evaluate individual action items. , online forms, and discussion forums can also be used to ask supervisors to appraise employees' progress on specific performance goals, and thereby measure whether distant learners have achieved those goals. You can even include the option of a "fudge factor," or a percentage that indicates how confident the evaluator is in the opinion. Use data recorded by other corporate systems. Many corporate information systems record data that directly measures human performance or from which human performance can be inferred. For example, human resources information systems (HRIS) can reveal patterns of hiring, performance appraisals, promotion, turnover, and discipline. Data in an enterprise resource planning (ERP) application can reveal patterns of efficiency and effectiveness. Customer relationship management (CRM) tools and contact management systems can reveal acquisition of new clients and customers. E-commerce systems can reveal changes in sales levels and cost of sales for various product lines. Project management tools can reveal timely accomplishment of project objectives. Two caveats are in order here. First, all this data can be a curse. Extracting meaningful trends and generalizations requires sophisticated analysis. The term for such efforts is data mining. A second concern is that of the privacy of those whose data you're mining to monitor their performance. Some countries and other jurisdictions have regulations that limit what data can be collected and what data can be revealed, so be careful. Evaluating Level 4: Results Evaluating the results for e-learning is considerably more difficult than it is for classroom training. The kinds of business and institutional changes you want to measure for Level 4 seldom have only one cause, and they may take years to manifest. When evaluating at Level 4, we may have to trade accuracy for credibility. Although you may not be able to state the effectiveness of e- learning to three decimal places, you can make statements that executives and managers will believe and trust. First, decide what matters. Evaluating results, and communicating that evaluation, work best if the people to whom you present your evaluation agree on what success means. So, before you design your evaluation program or collect any data, answer this question: For the top management of my company, university, government, or institution, what is the single most important measure of success? It does no good to report return on investment to executives who consider social responsibility or academic leadership the measure of success. Second, find ways to estimate e-learning's value. One of the most straightforward methods to evaluate results is to ask those who can reasonably give an accurate picture of the value of what's been learned. Good candidates include the learners themselves, along with their supervisors, peers, subordinates, customers, and clients. Although individual estimates may not be accurate, the average of many such measurements may have credibility with executives who

5 trust the opinions of the groups you surveyed. Finally, estimate how confident you are in the amount of contribution. Earlier I said that credibility may be more important (and achievable) than accuracy in Level 4 evaluations of e-learning. For example, a good request for an estimate of results asks the evaluator for an estimate of the monetary value of a change resulting in part from e-learning. But it also asks for the evaluator to identify how much of the change is due to e-learning, and. how confident the evaluator is in this estimate. With this data, you can derive a confident yet conservative estimate of e-learning's contribution. You just multiply the value of the change by the fraction attributed to e-learning and then further reduce this amount by the level of confidence in the figures. Total value of change ($15,000 USD per month) x fraction due to training (55 percent) =Estimated value of training ($8,250 USD per month) x Confidence in the estimate (75 percent) =Confident estimate ($6,187 USD per month) It's the age-old principle of showing your work: By demonstrating how you arrived at this figure, you gain the confidence of executives who can see that you're being careful and conservative instead of making wild claims about saving millions. Especially if the executives receiving this estimate trust the evaluators, the result is a figure that you can confidently attribute to e-learning. William Horton is a consultant and author in the area of technology-based training VNU Business Media

Competency-based 360 Multi-Source Feedback

Competency-based 360 Multi-Source Feedback Competency-based 360 Multi-Source Feedback Contents INTRODUCTION 3 ESTABLISHING FEEDBACK GOALS 3 PROCESS AND RESOURCES 4 DELIVERING THE PROJECT 7 SELECTING A MULTI-SOURCE FEEDBACK SOFTWARE SOLUTION 9 360

More information

GOGAS Cashier Self-Instructional Training Module. Summative Evaluation Plan. Melissa L. Ennis MIT 530

GOGAS Cashier Self-Instructional Training Module. Summative Evaluation Plan. Melissa L. Ennis MIT 530 GOGAS Cashier Self-Instructional Training Module Summative Evaluation Plan Melissa L. Ennis MIT 530 Submitted: May 3, 2007 Table of Contents Abstract 3 Introduction Instructional Package 4 Learners.4 Instructional

More information

10 Steps Process to your LMS

10 Steps Process to your LMS Implementing an Learning Management System 10 Steps Process to your LMS CapitalWave Inc. White Paper September 2010 1 Table of Contents: LMS Steps 1 4: Analysis Training Department Analysis The Vendor

More information

April 30, 2009. Assignment 4. Instructional Design for Conversion of Legacy FrameMaker Documentation to the new Xerox Branding

April 30, 2009. Assignment 4. Instructional Design for Conversion of Legacy FrameMaker Documentation to the new Xerox Branding April 30, 2009 Assignment 4 Instructional Design for Conversion of Legacy FrameMaker Documentation to the new Xerox Branding Xerox and the sphere of connectivity design are trademarks of Xerox Corporation

More information

Guide to Knowledge Elicitation Interviews

Guide to Knowledge Elicitation Interviews Guide to Knowledge Elicitation Interviews Purpose Gather knowledge from individuals in a manner that others will find useful. Description Knowledge interviews are conversations between people who have

More information

Data Tools for School Improvement

Data Tools for School Improvement Data Tools for School Improvement These strategies will help schools select an appropriate and effective data system. Victoria L. Bernhardt Imagine starting the school year with historical data about each

More information

Automated quality assurance for contact centers

Automated quality assurance for contact centers Assuring Superior Customer Experience Automated quality assurance for contact centers Automated quality assurance for contact centers QA5 is a software solution for emotion detection, utilizing Nemesysco

More information

INSTRUCTIONAL METHODS AND EDUCATION MODELS SHAPING THE FUTURE OF HIGHER EDUCATION

INSTRUCTIONAL METHODS AND EDUCATION MODELS SHAPING THE FUTURE OF HIGHER EDUCATION INSTRUCTIONAL METHODS AND EDUCATION MODELS SHAPING THE FUTURE OF HIGHER EDUCATION Defining and Differentiating Personalized Learning, Adaptive Learning, and Competency-Based Education INTRODUCTION The

More information

SIX THINGS PEOPLE EXPECT FROM YOUR CONTACT CENTER IN THE DIGITAL AGE.

SIX THINGS PEOPLE EXPECT FROM YOUR CONTACT CENTER IN THE DIGITAL AGE. SIX THINGS PEOPLE EXPECT FROM YOUR CONTACT CENTER IN THE DIGITAL AGE. Read on to learn more about what today s consumer expects from your contact center and how you can deliver. Seismic shifts are changing

More information

360 Feedback HR Representative - Initiation

360 Feedback HR Representative - Initiation 360 Feedback HR Representative - Initiation Presented by: Kristin Chapman Janet Taggart Why 360 Feedback? Increases self-awareness Clarifies behaviors Measures the how Raises accountability Promotes dialogue

More information

Unit 4: Assessment of Collaborative Learning Project Outcomes

Unit 4: Assessment of Collaborative Learning Project Outcomes Unit 4: Assessment of Collaborative Learning Project Outcomes It is critical to offer students timely responses using a fair, explicit, and systematic process when assessing collaborative work. With planning

More information

The Evolution of Quality Monitoring. How Technology Can Enhance the Effectiveness of Quality Monitoring Programs

The Evolution of Quality Monitoring. How Technology Can Enhance the Effectiveness of Quality Monitoring Programs The Evolution of Quality Monitoring How Technology Can Enhance the Effectiveness of Quality Monitoring Programs Table of Contents Introduction... 1 The Quality Monitoring Process... 2 Process Overview...

More information

Middle East Technical University TECHNOPOLIS DamaSistem computer aided training solutions, tailored solutions to organizations e-learning DamaSistem

Middle East Technical University TECHNOPOLIS DamaSistem computer aided training solutions, tailored solutions to organizations e-learning DamaSistem 1 Operating at the Middle East Technical University TECHNOPOLIS, DamaSistem is a research and development company focusing on design and development of educational software. Also providing training and

More information

Calculating the Return on Investment (ROI) of Corporate elearning WHITE PAPER 2011 B ONLINE LEARNING

Calculating the Return on Investment (ROI) of Corporate elearning WHITE PAPER 2011 B ONLINE LEARNING Calculating the Return on Investment (ROI) of Corporate elearning WHITE PAPER 2011 B ONLINE LEARNING In choosing an elearning system, managers frequently need to calculate the return on investment (ROI)

More information

Scheduling WebEx Meetings

Scheduling WebEx Meetings Scheduling WebEx Meetings Instructions for ConnSCU Faculty and Staff using ConnSCU WebEx BEFORE YOU BEGIN PLEASE READ! On 7/30/15, the ConnSCU WebEx site was upgraded to a new version. Although the new

More information

A Usability Test Plan for The San Antonio College Website

A Usability Test Plan for The San Antonio College Website A Usability Test Plan for The San Antonio College Website (2012) Prepared for Julie Cooper and Mark Goodspeed Contributors of the San Antonio College Website San Antonio, Texas by Cristal Palomino, Shelby

More information

Elearning: Building an Effective and Engaging Solution Online

Elearning: Building an Effective and Engaging Solution Online PERSPECTIVES Elearning: Building an Effective and Engaging Solution Online There s a lot of buzz about elearning, and with good reason. When done effectively, organizations find it can reduce time away

More information

CREATIVE USE OF THREADED DISCUSSION AREAS

CREATIVE USE OF THREADED DISCUSSION AREAS CREATIVE USE OF THREADED DISCUSSION AREAS by Karen M. Peters Used with author s permission So many times we hear from faculty that they started a threaded discussion area and the students never used it.

More information

Features of the Online Course. Table of Contents. Course Interface: Overview... 2. Syllabus... 3. Navigating through the Course Content...

Features of the Online Course. Table of Contents. Course Interface: Overview... 2. Syllabus... 3. Navigating through the Course Content... Features of the Online Course Table of Contents Course Interface: Overview... 2 Syllabus... 3 Navigating through the Course Content... 4 Learning Modules... 5 Communicating... 5 Assessments... 6 Assignments...

More information

International Test of English Proficiency itep Business Orientation Guide

International Test of English Proficiency itep Business Orientation Guide International Test of English Proficiency itep Business Orientation Guide www.itepexam.com itep...ready When You Are! Table of Contents I. Overview: itep Business...1 A. What to Expect on Exam Day...2

More information

TKT Online. Self-study Guide

TKT Online. Self-study Guide TKT Online Self-study Guide TKT Online overview The Cambridge ESOL Teaching Knowledge Test (TKT) is a test of knowledge of concepts related to language, language use and the background to practical language

More information

New ECDL. Frequently Asked Questions

New ECDL. Frequently Asked Questions New ECDL Frequently Asked Questions So what s this New ECDL all about? New ECDL is actually the 6 th version of the ECDL programme (ECDL Version 6) since its beginning in 1997. To reflect the significance

More information

The Annual Evaluation

The Annual Evaluation Email: hrs.consulting.services@state.co.us The Annual Evaluation The annual evaluation sums up a year s activity of setting expectations, goals, and measurements; providing regular performance feedback;

More information

Chapter 1: What s new in Adobe Connect 9

Chapter 1: What s new in Adobe Connect 9 1 Chapter 1: Adobe Connect is a web conferencing solution for web meetings, e-learning, and webinars. It powers mission critical web conferencing solutions end-to-end, on virtually any device, hence boosting

More information

HOSPITALITY SUPERVISOR CERTIFICATE (HSC) Course Overview and Syllabus

HOSPITALITY SUPERVISOR CERTIFICATE (HSC) Course Overview and Syllabus HOSPITALITY SUPERVISOR CERTIFICATE (HSC) Course Overview and Syllabus Overview Supervisors are the key to the success of any organization. A great supervisor needs soft skills to improve people and hard

More information

E-learning: revolutionary or evolutionary

E-learning: revolutionary or evolutionary E-learning: revolutionary or evolutionary Initial wild enthusiasm for e-learning has given way to more cautious practice.viki Holton and Andrew Ettinger seek out the reality behind the hyperbole and disappointment.

More information

The Emotional Intelligence Appraisal MR & 360 Editions

The Emotional Intelligence Appraisal MR & 360 Editions Emotional intelligence (EQ) is the ability to recognize, understand, and use your emotions effectively. Unlike regular intelligence (IQ), EQ is a skill that can be improved through increased awareness,

More information

E-Learning Evaluation: Did they like it, did they learn from it, did they change?

E-Learning Evaluation: Did they like it, did they learn from it, did they change? E-Learning Evaluation: Did they like it, did they learn from it, did they change? Thomas C. Ouimet MBA MPH CIH CSP Yale University & OEHS 2 This presentation will: Describe how E-learning can be integrated

More information

Standards for Online Professional Development

Standards for Online Professional Development Standards for Online Guidelines for Planning and Evaluating Online Courses and Programs Southern Regional Education Board 592 10th St. N.W. Atlanta, GA 30318 (404) 875-9211 www.sreb.org For more information,

More information

Unleashing your power through effective 360 feedback 1

Unleashing your power through effective 360 feedback 1 Consulting with organizations that are committed to being an employer of choice. Unleashing your power through effective 360 feedback 1 What is feedback? Feedback is input from others. It reflects the

More information

Demonstrating Understanding Rubrics and Scoring Guides

Demonstrating Understanding Rubrics and Scoring Guides Demonstrating Understanding Rubrics and Scoring Guides Project-based learning demands a more progressive means of assessment where students can view learning as a process and use problem-solving strategies

More information

VoIP Conferencing Best Practices. Ultimate Guide for Hosting VoIP Conferences. A detailed guide on best practices for VoIP conferences:

VoIP Conferencing Best Practices. Ultimate Guide for Hosting VoIP Conferences. A detailed guide on best practices for VoIP conferences: VoIP Conferencing Best Practices Ultimate Guide for Hosting VoIP Conferences A detailed guide on best practices for VoIP conferences: 1. Setting Up Your Hardware 2. VoIP Conference Software and Its Settings

More information

Integrated Learning and Performance

Integrated Learning and Performance Integrated Learning and Performance EXECUTIVE SUMMARY In today s Age of Talent, Enterprise Learning and Talent Management have become key factors in organizations strategic competitiveness. The tight labor

More information

GEORGIA STANDARDS FOR THE APPROVAL OF PROFESSIONAL EDUCATION UNITS AND EDUCATOR PREPARATION PROGRAMS

GEORGIA STANDARDS FOR THE APPROVAL OF PROFESSIONAL EDUCATION UNITS AND EDUCATOR PREPARATION PROGRAMS GEORGIA STANDARDS FOR THE APPROVAL OF PROFESSIONAL EDUCATION UNITS AND EDUCATOR PREPARATION PROGRAMS (Effective 9/01/08) Kelly Henson Executive Secretary Table of Contents Standard 1: Candidate Knowledge,

More information

!!!!!! !!!! Request for Proposal for a Cloud Based! Learning Management Solution! Sample Questions for a! Learning Management System (LMS)!

!!!!!! !!!! Request for Proposal for a Cloud Based! Learning Management Solution! Sample Questions for a! Learning Management System (LMS)! http://www.atrixware.com/ 1.866.696.8709 Request for Proposal for a Cloud Based Learning Management Solution Sample Questions for a Learning Management System (LMS) General Is your product 100% web based

More information

INTERVIEWING QUESTIONS

INTERVIEWING QUESTIONS INTERVIEWING QUESTIONS THE EMPLOYERS INTERVIEW PERSPECTIVE Interviewers want to determine if you are a fast learner, a good problem-solver, and a versatile, goal-directed person, whether you will fit the

More information

Program Overview. This guide explains the program components and philosophy of the research-based program, Math Navigator, Common Core Edition.

Program Overview. This guide explains the program components and philosophy of the research-based program, Math Navigator, Common Core Edition. Program Overview Introduction Program Structure This guide explains the program components and philosophy of the research-based program, Math Navigator, Common Core Edition. Math Navigator blends conceptual

More information

Poetry Kids Online Learning Environment

Poetry Kids Online Learning Environment Poetry Kids OLE 1 Poetry Kids Online Learning Environment by Penny Reed Instructional Technology Master Program Dr. I-Chun Tsai Strategies for On-line Learning 5100:639 Descriptive Paper Summer II 2009

More information

African Leadership in ICT The Leadership Toolbox 360 - Review

African Leadership in ICT The Leadership Toolbox 360 - Review African Leadership in ICT The Leadership Toolbox 360 - Review www.gesci.org Session Objectives To present an overview 360-degree feedback tool for assessing leadership behaviour and competency To promote

More information

Customer Relationship Management for Wholesaler-Distributors

Customer Relationship Management for Wholesaler-Distributors Customer Relationship Management for Wholesaler-Distributors A Strategic Guide for Planning and Results Preliminary Report February, 2013 (The complete report will be available in June, 2013) By Mark Dancer

More information

Lecture Notes Human Resource Management MBA- IInd Semester. Lecture 7 Training

Lecture Notes Human Resource Management MBA- IInd Semester. Lecture 7 Training Lecture Notes Human Resource Management MBA- IInd Semester Lecture 7 Training 2 Human Resource Management @ Prikshat Verma LECTURE 7 - TRAINING We can define Training as any planned or structured activity

More information

Equip Your Team with World Class Communication Skills

Equip Your Team with World Class Communication Skills 64 Courses NOW AVAILABLE From The QSC ServiceSkills Library Equip Your Team with World Class Communication Skills ServiceSkills includes all-inclusive access to 62 training modules in these five series:

More information

Professional Services in Cloud ERP

Professional Services in Cloud ERP Photo copyright 2012 Michael Krigsman. Professional Services in Cloud ERP Prepared by Michael Krigsman June 2012 NetSuite sponsored this independent white paper; Asuret does not endorse any vendor s product

More information

New Approaches to Online Accounting Education

New Approaches to Online Accounting Education New Approaches to Online Accounting Education Mark Myring, Ph.D. Department of Accounting Miller College of Business Ball State University mmyring@bsu.edu 765-285-5100 Jennifer P. Bott, Ph.D., SPHR Department

More information

DFC Training and Assessment Portal

DFC Training and Assessment Portal DFC Training and Assessment Portal Manual for Fellows Introduction The DFC training and assessment portal is supposed to initially support the courses in Denmark and eventually the courses in the South.

More information

Using Return on Investment to Evaluate Project Management Training. Abstract. Introduction

Using Return on Investment to Evaluate Project Management Training. Abstract. Introduction Using Return on Investment to Evaluate Project Management Training Author: Gina Abudi, MBA, Partner/VP Peak Performance Group, Inc. Abstract Executives today are demanding to see the monetary value that

More information

Using Eggen & Kauchak, Educational Psychology: Windows on Classrooms for the Florida Teacher Competency Exam

Using Eggen & Kauchak, Educational Psychology: Windows on Classrooms for the Florida Teacher Competency Exam Using Eggen & Kauchak, Educational Psychology: Windows on Classrooms for the Florida Teacher Competency Exam Introduction The Florida Department of Education requires that prospective teachers take the

More information

9 Principles of Killer Dashboards SELL. SERVICE. MARKET. SUCCEED.

9 Principles of Killer Dashboards SELL. SERVICE. MARKET. SUCCEED. 9 Principles of Killer Dashboards SELL. SERVICE. MARKET. SUCCEED. The information provided in this e-book is strictly for the convenience of our customers and is for general informational purposes only.

More information

A guide to explain it all By: Patrick Cauley - IT Babble.com. Version 3.1

A guide to explain it all By: Patrick Cauley - IT Babble.com. Version 3.1 A guide to explain it all By: Patrick Cauley - IT Babble.com Version 3.1 Table of Contents What is Edmodo? 1 Getting Started for Teachers 2 Student Sign up 4 The Basics of Posting 6 Working with Assignments

More information

360 Degrees Performance Appraisal

360 Degrees Performance Appraisal 360 Degrees Performance Appraisal Mrs. Neeshu Lecturer Government College, Gurgaon (HR) ABSTRACT: 360 Degree Performance Appraisal is an Industrial Psychology in Human Resource Management. It is also known

More information

computer aided training solutions, tailored solutions to organizations 1.1. e-learning DamaSistem SCORM IMS, DamaSistem Ltd.

computer aided training solutions, tailored solutions to organizations 1.1. e-learning DamaSistem SCORM IMS, DamaSistem Ltd. 1 Operating at the Middle East Technical University TECHNOPOLIS, DamaSistem is a research and development company focusing on development of educational software. Also providing training and consultancy,

More information

Just FoodERP Whitepaper Series: BUYING VERSUS BUILDING SOFTWARE: A guide for food businesses that are experiencing growth

Just FoodERP Whitepaper Series: BUYING VERSUS BUILDING SOFTWARE: A guide for food businesses that are experiencing growth Just FoodERP Whitepaper Series: BUYING VERSUS BUILDING SOFTWARE: A guide for food businesses that are experiencing growth When making choices on whether to build or buy software tools, food companies must

More information

Moodle on Android. Polat Olu 1

Moodle on Android. Polat Olu 1 Moodle on Android Polat Olu 1 Abstract Mobile telephones are used much more than telephone calls, hence the term mobile device. The advent of the Java engine in mobile phone technology has enabled manufacturers

More information

An Introduction to Design Thinking

An Introduction to Design Thinking An Introduction to Design Thinking Facilitator s Guide: Script, talking points, takeaways, and setup considerations inside. Redesign the Gift-Giving Experience A little background on the project The project

More information

Easy To Use. Easy To Own.

Easy To Use. Easy To Own. Easy To Use. Easy To Own. YOU DESERVE EASY. Modern dentistry is certainly complex, but your practice management software doesn t have to be. Henry Schein Easy Dental gives you everything you need to make

More information

Employee New Hire Training: A Tale of Two Employees

Employee New Hire Training: A Tale of Two Employees Employee New Hire Training: A Tale of Two Employees Beverly Tester, Director of Instructional Design When I think of all the employee new hire training I ve experienced in my career, a famous quote comes

More information

Karen Vahlberg, RN, BSN Chief Executive Officer Juli Wallace Chief Operations Officer, LSF

Karen Vahlberg, RN, BSN Chief Executive Officer Juli Wallace Chief Operations Officer, LSF Karen Vahlberg, RN, BSN Chief Executive Officer Juli Wallace Chief Operations Officer, LSF The Problem Recently, I was asked if I was going to fire an employee who made a mistake that cost the company

More information

The P s and Q s of Performance Reviews PARTICIPANT WORKBOOK

The P s and Q s of Performance Reviews PARTICIPANT WORKBOOK The P s and Q s of Performance Reviews PARTICIPANT WORKBOOK All rights reserved. No part of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, including

More information

Using. An excerpt from Smart Technology's getting started manual explaining the basics of the SmartBoard and how to use it.

Using. An excerpt from Smart Technology's getting started manual explaining the basics of the SmartBoard and how to use it. Using An excerpt from Smart Technology's getting started manual explaining the basics of the SmartBoard and how to use it. Quick Reference Hardware Basics for Front Projection SMART Board Interactive Whiteboards

More information

Avature Employee Referrals Solution

Avature Employee Referrals Solution Get Engaged to Talent version nº V9.1 Avature helps you tap into employees' social networks and increase their engagement in your ERP so that you can maximize the results of this powerful talent sourcing

More information

INTERVIEW QUESTIONS: ADVICE AND GUIDANCE

INTERVIEW QUESTIONS: ADVICE AND GUIDANCE INTERVIEW QUESTIONS: ADVICE AND GUIDANCE Although interviews can vary tremendously, from an informal chat to a panel interview, some questions always seem to crop up. It would be a good idea to review

More information

Sign Up. Numbers. Buy. Agents. Add. How to Create a Call Center in 5 Minutes with Talkdesk. Configure. Routing. Calls. Make

Sign Up. Numbers. Buy. Agents. Add. How to Create a Call Center in 5 Minutes with Talkdesk. Configure. Routing. Calls. Make Sign Up Buy Numbers Add Agents How to Create a Call Center in 5 Minutes with Talkdesk Configure Routing Make Calls How to Create a Call Center in 5 Minutes with Talkdesk Table of Contents Introduction

More information

Six Critical Success Factors for Running a Successful Virtual Meeting

Six Critical Success Factors for Running a Successful Virtual Meeting Six Critical Success Factors for Running a Successful Virtual Meeting Read more Contact MoreInfo@Facilitate.com to request a free copy of 75 Tips for Getting Great Results from Virtual Meetings. Julia

More information

Performance Management. Office of Human Resources

Performance Management. Office of Human Resources Performance Management Office of Human Resources Jean Prather, PHR DEVELOPING EMPLOYEES The conventional definition of management is getting work done through h people, but real management is developing

More information

Solutions overview. Inspiring talent management. Solutions insight. Inspiring talent management

Solutions overview. Inspiring talent management. Solutions insight. Inspiring talent management Solutions overview Inspiring talent management Solutions insight Inspiring talent management Inspiring talent management Intuitive technology that people love to use Lumesse is the only global company

More information

II. Recommendations. Society of St. Vincent de Paul Page 1 of 8

II. Recommendations. Society of St. Vincent de Paul Page 1 of 8 II. Recommendations A. Vision Ideally, SVDP can input all organization related data such as donations, financials as well as assistance information into a single repository by all employees and will only

More information

DUOLINGO USABILITY TEST: MODERATOR S GUIDE

DUOLINGO USABILITY TEST: MODERATOR S GUIDE DUOLINGO USABILITY TEST: MODERATOR S GUIDE Contents: Preparation Checklist Introductory Remarks Task Instructions and Post- Task Questions o Task #1: Beginning the onboarding procedure and selecting a

More information

Samsung School 2.0 Taps the Cloud to Enhance its Classroom Technology Solution

Samsung School 2.0 Taps the Cloud to Enhance its Classroom Technology Solution WHITE PAPER Samsung School 2.0 Taps the Cloud to Enhance its Classroom Technology Solution Lowers Cost, Embraces Parents, Administrators via The Cloud During the past 30 years, computing and communications

More information

Convert Leads Faster by Integrating Webinar, Marketing and Sales Platforms

Convert Leads Faster by Integrating Webinar, Marketing and Sales Platforms American Marketing Association and ReadyTalk Convert Leads Faster by Integrating Webinar, Marketing and Sales Platforms Audio & Web Conferencing Integrating webinar software with sales and marketing automation

More information

Which Online 360? A 10-step checklist

Which Online 360? A 10-step checklist Which Online 360? A 10-step checklist Which Online 360? A 10-step checklist There are a number of different options, and many different systems, for delivering 360 Degree Feedback to support strategic

More information

Start Learning Joomla!

Start Learning Joomla! Start Learning Joomla! Mini Course Transcript 2010 StartLearningJoomla.com The following course text is for distribution with the Start Learning Joomla mini-course. You can find the videos at http://www.startlearningjoomla.com/mini-course/

More information

White Paper: Learning Requirements Planning: An Enterprise-Wide Learning Management Approach

White Paper: Learning Requirements Planning: An Enterprise-Wide Learning Management Approach White Paper: Learning Requirements Planning: An Enterprise-Wide Learning Management Approach INTRODUCTION With the advent of a variety of Learning Management Systems (LMS), Knowledge Management Systems

More information

The Healthcare Leadership Model Appraisal Hub. 360 Assessment User Guide

The Healthcare Leadership Model Appraisal Hub. 360 Assessment User Guide The Healthcare Leadership Model Appraisal Hub 360 Assessment User Guide 360 Assessment User Guide Contents 03 Introduction 04 Accessing the Healthcare Leadership Model Appraisal Hub 08 Creating a 360 assessment

More information

Using Moodle. Moodle can do lots of things but my advice would be to use it for:

Using Moodle. Moodle can do lots of things but my advice would be to use it for: Using Moodle Moodle is a virtual learning environment. It can be a very useful learning tool and I will outline briefly how to do some of the basic tasks that make it so powerful. Moodle can do lots of

More information

INTRODUCTION...1 FREQUENTLY ASKED QUESTIONS ABOUT REFERENCE CHECKS...2

INTRODUCTION...1 FREQUENTLY ASKED QUESTIONS ABOUT REFERENCE CHECKS...2 Reference Checking Table of Contents INTRODUCTION...1 FREQUENTLY ASKED QUESTIONS ABOUT REFERENCE CHECKS...2 WHO CONDUCTS THE REFERENCE CHECKS?...2 HOW MANY REFERENCES SHOULD BE CONTACTED?...2 WHO SHOULD

More information

PLA 7 WAYS TO USE LOG DATA FOR PROACTIVE PERFORMANCE MONITORING. [ WhitePaper ]

PLA 7 WAYS TO USE LOG DATA FOR PROACTIVE PERFORMANCE MONITORING. [ WhitePaper ] [ WhitePaper ] PLA 7 WAYS TO USE LOG DATA FOR PROACTIVE PERFORMANCE MONITORING. Over the past decade, the value of log data for monitoring and diagnosing complex networks has become increasingly obvious.

More information

PERFORMANCE. 9 Out-of-the-box integration with best-in-class social platforms

PERFORMANCE. 9 Out-of-the-box integration with best-in-class social platforms NetDimensions Performance helps organizations manage performance throughout the year by replacing the traditional annual performance review with an ongoing dialogue between managers and employees, focused

More information

Boston University. 2015 Performance Evaluation Program. Administrative Employees Exempt and Non-Exempt

Boston University. 2015 Performance Evaluation Program. Administrative Employees Exempt and Non-Exempt Boston University 2015 Performance Evaluation Program Administrative Employees Exempt and Non-Exempt (excludes staff covered by Collective Bargaining Agreements and Certain Contracts) October 2015 TABLE

More information

n Starter n The Paper Flow n What? When? n Create a System n Conclusion n Questions for Assessment

n Starter n The Paper Flow n What? When? n Create a System n Conclusion n Questions for Assessment Lesson getting Organized A G E N D A n Starter n The Paper Flow n What? When? n Create a System n Conclusion n Questions for Assessment Objectives Students will examine ways to organize information and

More information

Well Service Manager Planning, Scheduling and Evaluation Software

Well Service Manager Planning, Scheduling and Evaluation Software Well Service Manager Planning, Scheduling and Evaluation Software Efficiently gather and store well information for effectively managing all well activities, including planning versus actual cost management.

More information

Provincial Learning Management System Orientation Guide for Learners Version 3, February 2014

Provincial Learning Management System Orientation Guide for Learners Version 3, February 2014 The Under 5 Minute Guide to LMS (Provincial Learning Management System Orientation Guide for Learners) This handout covers basic information about the elearning system. Please view all pages and screen

More information

How Interview Scheduling Software Simplifies the Hiring Process

How Interview Scheduling Software Simplifies the Hiring Process How Interview Scheduling Software Simplifies the Hiring Process Appointment-Plus How Interview Scheduling Software Simplifies the Hiring Process 1 Introduction Scheduling job applicants for their interviews

More information

WebEx Meeting Center User's Guide

WebEx Meeting Center User's Guide WebEx Meeting Center User's Guide Table of Contents Accessing WebEx... 3 Choosing the scheduler that works for you... 6 About the Quick Scheduler Page... 6 About the Advanced Scheduler... 8 Editing a scheduled

More information

Marketo App Integration in Hootsuite: User Guide

Marketo App Integration in Hootsuite: User Guide Marketo App Integration in Hootsuite: User Guide The Marketo-Hootsuite integration provides joint enterprise customers the capability to connect social interactions from the Hootsuite dashboard directly

More information

Where are the Cookies?

Where are the Cookies? Grades 4-6 Mathematics Formative Assessment Lesson Designed and revised by Kentucky Department of Education Mathematics Specialists Field- tested by Kentucky Mathematics Leadership Network Teachers If

More information

Profile. Leadership Development Programs. Leadership Development. Approach to Leadership Development

Profile. Leadership Development Programs. Leadership Development. Approach to Leadership Development Profile Leadership Development Programs Leadership Development Strong leadership will support an organisation in implementing change and driving the organisation from where it is now to where it needs

More information

G. Michael Hendon, Director McDonald s Worldwide Training Learning and Development

G. Michael Hendon, Director McDonald s Worldwide Training Learning and Development Integrating e-learning into McDonald s Worldwide On-the-Job Restaurant Learning System (original draft provided to Pearson Prentice Hall for publication in Workplace Training and Learning, Cases from Cross-Cultural

More information

Corporate Learning Watch

Corporate Learning Watch Quantifying the Organizational Benefits of Training August 2010 The Majority of CEOs Want Return on Investment Data for Training Programs, But Few Receive It Watch List A recent survey of CEOs found that

More information

Blackboard Version 9.1 - Interactive Tools Contents

Blackboard Version 9.1 - Interactive Tools Contents Blackboard Version 9.1 - Interactive Tools Contents Edit mode... 2 Selecting the Interactive Tools... 2 Posting an Announcement... 3 Creating a Blog... 4 Creating Blog Posts... 4 How to Comment on a Blog

More information

A Best Practices Guide

A Best Practices Guide A Best Practices Guide Introduction: The Technology-Driven Performance Workplace Chapter 1: Revolutionize the Review Chapter 2: Reconsider the use of Competencies Chapter 3: Transform Training Chapter

More information

Concept Paper. Improving Training Evaluation in Organizations

Concept Paper. Improving Training Evaluation in Organizations Concept Paper On Improving Training Evaluation in Organizations Prepared by Dr. Paul Squires President 20 Community Place Morristown, NJ 07960 973-631-1607 fax 973-631-8020 www.appliedskills.com According

More information

A Practical Guide to Performance Calibration: A Step-by-Step Guide to Increasing the Fairness and Accuracy of Performance Appraisal

A Practical Guide to Performance Calibration: A Step-by-Step Guide to Increasing the Fairness and Accuracy of Performance Appraisal A Practical Guide to Performance Calibration: A Step-by-Step Guide to Increasing the Fairness and Accuracy of Performance Appraisal Karen N. Caruso, Ph.D. What is Performance Calibration? Performance Calibration

More information

Using Eggen & Kauchak, Educational Psychology: Windows on Classrooms for the New York State Teacher Certification Examinations

Using Eggen & Kauchak, Educational Psychology: Windows on Classrooms for the New York State Teacher Certification Examinations Using Eggen & Kauchak, Educational Psychology: Windows on Classrooms for the New York State Teacher Certification Examinations Introduction The New York State Education Department requires that prospective

More information

DAZZLE INTEGRATED DATA BACKUP FEATURE.

DAZZLE INTEGRATED DATA BACKUP FEATURE. DAZZLE INTEGRATED DATA BACKUP FEATURE. To simplify the backup process and to make sure even the busiest (or laziest) shops have no excuse not to make data backups, we have created a simple on-screen backup

More information

YOUR FIRST WEBSITE 5 EASY STEPS WEBSITE QUICKSTART

YOUR FIRST WEBSITE 5 EASY STEPS WEBSITE QUICKSTART YOUR FIRST WEBSITE WEBSITE QUICKSTART 5 EASY STEPS Anyone can do to get their first website up and running with wordpress the right way in just a few minutes. 5 STEPS TO YOUR FIRST WEBSITE WAVE NETWORKS

More information

Mini-Guide to Selecting and Working with Consultants

Mini-Guide to Selecting and Working with Consultants Mini-Guide to Selecting and Working with Consultants Before Contacting a Consultant What to expect from a consultant Thinking through your needs Interviewing Consultants Describe what will happen during

More information

LUPANE STATE UNIVERSITY LUPANE STATE UNIVERSITY. P O Box AC 255, ASCOT, BULAWAYO ZIMBABWE. www.lsu.ac.zw. Lupane State University E-learning Policy

LUPANE STATE UNIVERSITY LUPANE STATE UNIVERSITY. P O Box AC 255, ASCOT, BULAWAYO ZIMBABWE. www.lsu.ac.zw. Lupane State University E-learning Policy LUPANE STATE UNIVERSITY Lupane State University E-learning Policy LUPANE STATE UNIVERSITY P O Box AC 255, ASCOT, BULAWAYO ZIMBABWE www.lsu.ac.zw Lupane State University E-learning Policy Date effected

More information

Draft for Discussion Quality Assurance and Configuration Management Requirements March 7, 2007

Draft for Discussion Quality Assurance and Configuration Management Requirements March 7, 2007 Draft for Discussion Quality Assurance and Configuration Management Requirements March 7, 2007 At the December 2006 TGDC Plenary, the TGDC agreed that the ISO 9000/9001 standards should provide the framework

More information

HOW EDUCATIONAL TECHNOLOGY TOOLS CAN SOLVE CHALLENGES IN TEACHING AN ONLINE FINANCE COURSE? Presented by: Laura Vatsala & Shubha P Asst.

HOW EDUCATIONAL TECHNOLOGY TOOLS CAN SOLVE CHALLENGES IN TEACHING AN ONLINE FINANCE COURSE? Presented by: Laura Vatsala & Shubha P Asst. HOW EDUCATIONAL TECHNOLOGY TOOLS CAN SOLVE CHALLENGES IN TEACHING AN ONLINE FINANCE COURSE? Presented by: Laura Vatsala & Shubha P Asst. Professor Outline Introduction Discussion Conclusion Introduction

More information

Learner Support Guide. Get Ready Get Engaged Get Results!

Learner Support Guide. Get Ready Get Engaged Get Results! L D 1 : L E A D I N G S E L F F O R B R E A KT H R O U G H Learner Support Guide Get Ready Get Engaged Get Results! Table of Contents Section Page Welcome to Your Leadership Journey...3 The Learning Path...3

More information