Sales Lettings Management in Muswell Hill

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1 Sales Lettings Management in Muswell Hill

2 CJ Delemere 01 property done properly Why? Hello Because we re independent You get quick decision making from the people who own and run the business, there is no referring to head office it all happens here. Because we have deep knowledge of the area Have you noticed how the service from owner-run companies is so much better than from manager-run companies? That s exactly what you get from us the people who own it, run it and have been doing so since Because we re fully rounded We handle sales as well as lettings and management, this gives us a more rounded view of the market enabling us to offer you, for example, impartial advice on whether to let or sell, or to help in understanding the likely rental value of a property for sale. Everyone here gets regular training and even rewarded for providing outstanding service. Being locally owned and run, there ll be no swapping of staff between offices, and no breaks in communication. Get in touch: Muswell Hill Broadway Here at CJ Delemere we keep an important thing in mind throughout everything we do. To do things properly. Whether we re putting a valuation on your property or ensuring the right contractors fix a leaky tap we re fully focused on doing things, well, properly. And to make sure we live up to this aspiration, we regularly survey our customers to find out how they think we re doing. And of course if needs be, we put things right. So whether you re selling, letting or have a block of flats to look after, talking to us really is the proper way. Kate Jones Founder

3 02 CJ Delemere Selling done properly There s no secret formula to selling property, just be knowledgeable, and enthusiastic but also realistic. Communicate with you as you would expect, and above all, remain straightforward throughout. David Millan Sales director and partner How? Because we have a fee structure that works for you The straight percentage fees that most agents charge don t work in the sellers favour, because there s no incentive to push for that extra few thousand. When we take on your property, we ll agree a fee structure that ensures we maximise the value of your property. It obviously works, we achieve 97.7% of our valuation prices. Because we promote at the right places These days, having a chain of offices from Tottenham to Timbuktu doesn t help sell property in Muswell Hill. What matters most is having a good internet presence and knowing how to use it, which is why we ll be promoting your property on all the websites that count. Because we have property details that explain With good photography, meaningful descriptions and sensible local information buyers love our property details. that s why... we achieve 97.7% of our valuation prices What ours customers think... How quickly they found an offer you could accept? CJ Delemere How did you rate their professionalism, expertise and knowledge? How did you rate that they were acting in your best interests at all times? Everyone dealing with my sale was polite, courteous and professional. It was very easy to contact someone if I had questions and I didn t have to deal with one person everyone was able to answer my questions and give me the updates I needed Mr S Maryon Greenway Close Did you know % of vendors thought that we gave them excellent viewings feedback and kept them well-informed of progress

4 04 CJ Delemere CJ Delemere 05 Pretty much the first agent who I felt earned their money Simon Hutchins, Pembroke Road, N10

5 06 CJ Delemere Letting done properly We focus above all on two things achieving a good rent, and finding good tenants quickly. We ve got a pretty good record of both. Ben Smart Lettings manager How? Focused approach The whole team is focused on getting a good rent and finding tenants quickly. We market the property brilliantly, and communicate with you as you would expect. Because we offer value We charge fairly fees that allow us to look after your interests properly, but without taking your business for granted. Some of the big name agents charge up to 60% more than we do for the same and often inferior service. Because we have no renewal fees All our main competitors charge 10% + vat for renewing a tenancy but with our Fully Managed service we do so for no charge. It is just part of the value we bring. that s why... last year we let over 450 properties What ours customers think... How did you rate the overall quality of service you received? Professionalism, expertise and knowledge? How did you rate the reliability of the tenants they found? Highly efficient, responsive, more than willing to please. Great people. Solid ethics, very professional. Very knowledgeable. No landlord or tenant disputes good relations. I have complete trust in them. Love CJ! Mr C Rutherford St James Lane Did you know... CJ Delemere % on average we let properties for 98.5% of their marketing price 18 days on average we let properties within 18 days

6 08 CJ Delemere Like a Land Rover solid and reliable and able to negotiate all the rapids with a touch of class! Mr O Silviotti Fortis Green Road CJ Delemere 09

7 10 CJ Delemere Management done properly We don t hassle our landlords, but we do keep them informed of what we re doing. From making sure the rent is paid on time to making sure that any repairs are dealt with quickly, we ve been doing this for 30 years and there is no more capable or experienced team to take care of your property. Nick Addison Assistant lettings manager How? Because we have the right level of service Maintaining and repairing our clients properties is where our 30 years experience really counts. Like understanding where problems might arise before they actually do, and having the right people for each job at our beck and call, people who are even available 24 hours for any nasty emergencies. It s because of this experience and level of service that we re entrusted with managing over 500 properties in the area. Because we look after your assets With our Fully Managed service, we ll manage any refurbs or repairs up to a value of 2500 as part of the fee, and charge just 10% of the contractors costs on anything over this amount. that s why... we manage over 500 properties What ours customers think... How do you rate the reliability of tenants How do you rate the handling of maintenance and repairs A mix of different skills, totally reliable and trustworthy Mrs J Rust, Birchwood Avenue They are quick, alert and do a first rate job Mr O Silviotti Fortis Green Road CJ Delemere How do you rate the handling of administration Good communication, a fair and balanced attitude when working with both tenant and landlord Aviva Kellerman Hertford Road, N2 Did you know... 98% would recommend us to a friend who was letting a property

8 12 CJ Delemere CJ Delemere 13 Can I just say: wow!!! I had no idea how lovely our block could look thank you, as ever, for expert project management and seeing this through. The colours, the quality of the work absolutely wonderful!!! Dr Birte Twisselmann Flat 6, 36 Barnard Hill, Muswell Hill

9 14 CJ Delemere Block Management done properly Residential directors and freehold clients choose us to manage their blocks because of two things. Firstly, we have the right capability and expertise. Secondly, we have the flexibility that only comes with a locally run and owned company. Nick Marsh Residential block manager How? Because we have proper local capability We ve been entrusted with managing properties and blocks in and around Muswell Hill for over 30 years. We handle every type of property from Edwardian mansion blocks to modern high-rises. Because we re designed around you There s no job we won t look after when it comes to block management. From day-to-day repairs to overseeing a full refurb. Whatever services you re looking for, we re able to tailor a glove-like fit for your management company s needs. Because you re properly informed Because we re a small team you ll always speak to someone who s knowledgeable and well-informed on your property. And of course you re always welcome to pop in any time to discuss what s on your mind. Because we have proper money management You ll find we re properly set up when it comes to financial matters too. We have a dedicated Accounts Manager to make sure that your asset s financial affairs are properly in order. What s more, the fees we quote, are the fees we charge including all admin, insurance and contracts with no hidden nasties along the way. that s why... we manage over 50 blocks What our customers think... How well they manage the service charge accounts Professionalism, expertise and knowledge Overall quality of service Quick to react, understanding of our needs, always returns calls. Prompt responses to concerns and work carried out satisfactorily and within reasonable timescales. Staff are responsive, polite, cheerful and deliver Alan Lucas Kempton House Did you know % of block managers would recommend us CJ Delemere

10 16 CJ Delemere Now you know why... get in touch We hope this all makes sense to you and that if you want your property dealt with properly you ll get in touch for a chat Muswell Hill Broadway Photography by Hugh Dehn Ltd.

11 Muswell Hill Broadway

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