Network Security Platform MSSP Vendor Rankings

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1 Network Security Platform MSSP Vendor Rankings North America September 2014

2 Contents Section Slide Numbers Introduction 4 Definitions 5 Market Overview 8 MSSP Platforms Supported Comparisons 10 Security Platform Rankings 13 Cumulative Rankings by Network Security Platform Category 24 Aggregated Vendor Ranking 27 Best Practices 28 3

3 Introduction Every service-delivery platform used by a managed security service provider (MSSP) requires a significant investment in training and ongoing support by the MSSP. The decision of which vendors platforms to use as the basis for commercial services is significant when balancing the expense of training with revenue opportunity. This research provides insight into the network security service-delivery platforms employed by MSSPs. The number of platforms employed by each MSSP Ranking of each network security platform Ranking of each platform vendor Keys to success for network security platform providers with MSSPs 4

4 Definitions What is a Managed Security Service? Services Offered on a retainer basis for a fixed period of time. Include a degree of proactive monitoring of the customer s security environment. May encompass protection against denial of service attacks, viruses/worms, spam, and other various cyber maladies Managed security services represent a strong partnership The managed security service provider contributes technology and expertise. The customer retains control and oversight. Both parties accept accountability for achieving specific outcomes. Thus, a managed security service must not only satisfactorily provide security services, but must incorporate tools and processes that allow customers and their expert partners to continually assess how well their goals are being met, and make necessary changes. The managed service includes proactive, hands-on monitoring and management by expert technicians. The customer participates in defining and redefining success. The customer and provider share accountability for success. 5

5 Definitions (continued) What Isn t a Managed Service? Business Process Outsourcing Outsourced services are not managed services, because they are generally missing the critical element of ongoing, real-time customer access to performance data, which fosters customer input and collaboration. Software as a Service (SaaS)/Hosted Applications: These are delivery models that should not be confused with managed services. While many software applications (hosted and SaaS) include administrative functionality, that, in itself, does not mean the software provides a managed service. To be considered a managed service, the software application s metrics and data would need to be monitored proactively by a human who is able to enact changes. Professional Services Service providers often provide value-added professional services, such as assessment, benchmarking, design, planning, and configuration services. In addition, an IT provider may offer customized or off-the-shelf maintenance and service contracts for customer premises equipment it installs. These services are typically delivered as relatively short-term projects, with targeted end dates. Professional services will be addressed in the second half of 2014 by Frost & Sullivan. 6

6 Definitions (continued) The regional focus of this study is North America, which is inclusive of the United States and Canada. 7

7 Market Overview The market for North American managed security services totaled $ billion in The market is expected to grow to $ billion by The top four market share leaders in 2013 were: AT&T, Dell SecureWorks, IBM, and Verizon. Managed Security Services (MSS) include a degree of proactive monitoring of the customer s security environment, and may encompass protection against: denial of service attacks, viruses and worms, and spam; and include firewalls, and network intrusion detection and prevention services. Key managed security services segments include: security asset management and monitoring; risk and compliance management; threat intelligence, research, detection, and remediation; and advanced and emerging managed security services. Security asset management and monitoring continues to be that largest segment of the market. The threat intelligence, research, detection, and remediation service segment is a growth driver for the industry. The enterprise segment continues to dominate the managed security services market, with about out every dollars in the market coming from this segment. This fact will not change over the forecast period. 8

8 Market Overview (continued) Total North American Managed Security Services Market: North America, 2013 Market Overview Market Stage Market Revenue Market Size for Last Year of Study Period Base Year Market Growth Rate Compound Annual Growth Rate Growth $ $ % % (2013) (Millions) (2018) (Millions) (2013) (CAGR ) Number of Competitors Market Concentration Customer Price Sensitivity Degree of Technical Change + % (2013) (2013) Decreasing Stable Increasing For additional information, please see Frost & Sullivan research, Analysis of the North American Managed Security Services Market ; APTs Drive New Service Opportunities (NDF2-74). Note: All ) figures are rounded. The base year is Source: Frost & Sullivan 9

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